Customer Reviews for U-Haul Storage of North Seattle

7,632 comentarios

16503 Aurora Ave N   Shoreline, WA 98133
(NO PARKING ON LOT)

(206) 542-7447

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 542-7447

16503 Aurora Ave N
Shoreline, WA 98133
(NO PARKING ON LOT)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
1.0

Bad service

JOHAN O. 
Clasificación:
2.0

Rented a 15' truck for a few hours and put just over 11 miles on it. Picked it up with 5/8th of a tank and dropped it off with just over that. I was billed for 12 gallons of gas. According to the uhaul website, the 15' truck gets approximately 10 miles to the gallon so I'm not sure how I could have used even slightly close to 12 gallons on 11 miles. Unfortunately I didn't take a picture of the dash before left to show the gas levels. Won't be visiting this location again.

GEOFFREY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon K. 
Clasificación:
4.0

Catalytic converter was removed and the truck was extremely noisy.

Michael B. 
Clasificación:
5.0

Hailey was fucking fantastic. Incredibly knowledgeable, understanding, and got us into our vehicle in no time at all.

MATTHEW B. 
Clasificación:
5.0

The team was exceptionally helpful and informative. My truck had not been processed in an had probably 24 soiled packing blankets in the rear box area with a dolly resting on the blankets….. I think the gas was a little low too. This one just got away from the processing team. The truck leaked water into the box and the standing water saturated some of the boxes on one side. I took a couple pictures so we'll see about a small claim.

Sandra B. 
Clasificación:
4.0

Be sure to put rented dolly's in the trailer. Mine was left at the shop.

WILLIAM PARKS II S. 
Clasificación:
2.0

The app was really difficult to use. Lots of resigning in, blank white screens, and crashing.

Jocelyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britta K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ehren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD W. 
Clasificación:
5.0

Thanks guys. So amazing to have Your help and equipment.

CARLOS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VITOR D. 
Clasificación:
3.0

easier drop off process (box was locked)

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEANDRO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY K. 
Clasificación:
3.0

Clean out the back of the truck. The previous user must have used it to dispose of old Christmas trees because it had the needles still in there. An inconvenience to clean it out since we are charged if we leave a mess in it.

BLAKE RENTON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATIE W. 
Clasificación:
5.0

Easy pickup and drop off. Got everything I needed quickly. Excellent experience

Leif A. 
Clasificación:
1.0

Very poor customer service

OMAID R. 
Clasificación:
5.0

Plenty of space to drop off equipment after hours.

Steven A. 
Clasificación:
2.0

I was told that I would get an emailed receipt, I have not gotten that so I have no idea what the final charge is

CHRISTOPHER S. 
Clasificación:
5.0

The manager Mike Blanchard was terrific! You are lucky to have a great young man like him! ¡Gracias!

MIKE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI M. 
Clasificación:
5.0

.

Nelson K. 
Clasificación:
5.0

Your employees, as always, were friendly and efficient. I tried checking in via the app and provided both my photo and photos of both sides of my driver's license. But when it asked me to provide the phone number of somebody you could call "right now" to verify my existence, that was enough. You have my freakin' picture! I went and stood in line for 10 minutes.

Tom P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW V. 
Clasificación:
5.0

Update fleet new trucks would be nice

MICHAEL N. 
Clasificación:
1.0

I was told fuel was at 3/4. When I checked it it was at 1/4 and the gas cap was open. I took a picture as proof and posted it on the walk around. I returned it with 1/4 and was charged $80.

Cameron M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMIAN A. 
Clasificación:
5.0

Prompt and courteous service.

Taiwo A. 
Clasificación:
3.0

The truck I had STRUGGLED up hills. So much so I thought the truck would fail mid-climb. Windshield wiper needs to be replaced on the truck I had.

Augusta E. 
Clasificación:
5.0

The rental truck was listed as merely having “AM/FM radio”, but in fact had a modern in-dash console with CarPlay / Android Auto support. Fortunately, I had brought a USB cable along, and those together made a *huge* difference in the comfort and ease of my use of the truck and trailer. Where possible, more up-to-date information on the vehicle's support for modern tech like this would be helpful and a big selling point.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAMORA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

N/C

AMADANYO O. 
Clasificación:
5.0

The trailer ramp was broken. The rep i spoke too on the phone when i was stuck on the mountain pass due to it being closed and trying to explain to him i was not going to make it back in time was extremely rude told me he would charge me more and the cost was just fine i planned to spend more but then he hung up on me. He was very very rude! The store was nice and did not know the trailer ramp was broken.

PATRICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesuneh W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINA M. 
Clasificación:
5.0

Really knowledgeable and helpful thank you very much

PAUL G. 
Clasificación:
5.0

Love the ability to drop off 24/7 with the uhaul app.

Ben W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl F. 
Clasificación:
5.0

The trailer door needs fixing. It opens partway easily but then it's very difficult to open the remainder of the way. A weaker person would have a lot of trouble getting it open all the way. Also it's incredibly noisy as it opens and closes it hurts my ears.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn H. 
Clasificación:
5.0

Very satisfied

KAM B. 
Clasificación:
4.0

The truck had a huge dent in the drivers door and front fender. The door rubbed on the fender when opening it.The drivers side mirror was cracked and the passenger side mirror was cracked and taped together. The employees were all very friendly and attentive and knew the material well. When we brought up the damage about the truck to their attention before we left the lot they were well aware of it and told us we would not be charged.

KENNETH G. 
Clasificación:
3.0

The Checkin, Checkout process needs improving. It took 45 min to get my vehicle. And every time I've gone to a Uhaul location (used several times in past few months), it takes 30+ min each time, sometimes just to buy supplies. And returning the vehicle, it would have been nice to not have to wait in line just to return a key. Why not replicate the "at car, upon arrival" Checkin method of rental cars. But overall, I'm thankful for the service Uhaul provides, a service I couldn't do on my own.

TIMOTHY H. 
Clasificación:
5.0

Didn't get my dolly with my truck. My phone malfunctioned during pick up and vetoed the check in process. Moving is hell every time.

ERIKA S. 
Clasificación:
5.0

The cargo van is an amazing vehicle! It fit everything as expected. I used the dimensions on the website to guide me. The website is very helpful. After unloading, during the move I had to run multiple errands throughout the next several days with only the van as my vehicle. It drives like a charm. The mirror system took a little bit to get used to.but once I did, it was trustworthy. The shop I rented from is kind and responsive. The staff are reasonable and helpful and efficient. I'm glad I worked with them.

AMY BEITEL K. 
Clasificación:
5.0

Staff was very friendly

BENJAMIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK R. 
Clasificación:
3.0

Why did I get billed twice ?

ALAN JOHN K. 
Clasificación:
5.0

Superior customer service representative.

Alexander M. 
Clasificación:
5.0

Clean truck. Worked well.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

all good

JOSUE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cicily N. 
Clasificación:
1.0

Didn't have the truck we ordered, didn't honor guarantees, poor customer service, felt like they didn't know what they were doing.

TAYLER H. 
Clasificación:
3.0

The car door lock was broken, I called and reported it. I feel u-haul should have credited something me for their lack of a well maintained vehicle. The people are nice, but the parking is horrible at this location. I'd recommend this location only because it's the only u-haul around.

Eric H. 
Clasificación:
4.0

Check in through app was a mission impossible for me.

ANDONG Z. 
Clasificación:
5.0

Big store, clean, and attentive

Laura M. 
Clasificación:
4.0

Steering was so loose not sure it was ever going to respond and seat belt kept dinging like you weren't wearing it. Had to hit the buckle to make it stop 20 miles rt and happen 4 times

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
5.0

Nice location friendly staff

John M. 
Clasificación:
5.0

I could reserve within an hour and rent a truck at an affordable price for an in-town moving trip!

JULIE S. 
Clasificación:
5.0

Pretty busy in the morning so I came back later, no waiting and the guy behind the desk helped me out right away, smooth sailing. Same on the return. The only problem with the whole process was trying to upload images of my driver's license in the pre-approval process.

CHARLES C. 
Clasificación:
5.0

All was great, except the extra charge for gas. I drove seven miles, paid a per mile rate, and then was charged for TWO GALLONS of gas? No, it's not much money, but does that van really only get 3.5 mpg? Why did I pay for mileage if I was going to be charged for gas? Good thing I didn't have to drive more miles!

Leslie S. 
Clasificación:
1.0

I was charged for 2 days when the invoice stated that I clearly returned it in 1. I called and was told it was an accident but was provided no explanation of why despite several requests to elaborate.

ASHLEY B. 
Clasificación:
1.0

Make the truck locatable and have the one I reserved which was a van available instead I get there and told it's not available after closing time. Site wouldn't load, stood in the rain trying to key the key out as the door was jammed most horrible experience and I've used this location before

Wendella B. 
Clasificación:
3.0

Your site's horrid, kept timing out on me. When I got in to check in it wouldn't budge even though I'd used the check in online. So this was a further delay in addition to the line I had to wait through (I though I'd checked in... The helpful clerk took a pic of my DL (I had no idea he was going to do this) and uploaded it fresh this cleared the issue it was having since your site was now saying my address was foreign (I did not check that box, & I can walk to the location...), but it was a bit creepy cuz I'm only guessing he deleted the photo of my DL. Wish he'd asked me to do a fresh upload. Your after hours return process though was pretty easy.

Jonathan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY P. 
Clasificación:
5.0

Needs someone to be there all the time for customer service.

Watson V. 
Clasificación:
3.0

Charged me for gas when I filled it back up. No apology from the manager.

DAVID F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

Mobile check in/check out is a cumbersome process. Almost not worth it during open hours.

David C. 
Clasificación:
3.0

El cliente no dejó un comentario.

jon T. 
Clasificación:
4.0

I had to drive 2 1/2 hours to pick up the trailer even though I had reserved it several weeks before, causing me to take a day off work. The rep did give me $50 off and another day but that didn't really compensate for the hassle.

JEFFREY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabriel R. 
Clasificación:
4.0

Make sure there is a trailer at the given location. I had to go to a different location to get a trailer

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta R. 
Clasificación:
1.0

I was double charged once for 84 before driving and $100.15 after dropping it off?

NAHOM M. 
Clasificación:
1.0

I booked my truck on line and wanted to use the online pick up tool so I didn't have to wait like I did last time. The web site said the location didn't open until 10am. When I got there it had been open since 7am. Then the web check in didn't work. It said I had to check in with the clerk. I then had to wait an hour! I use this for business so this cost me money. I had myself and 3 guys waiting around for an hour! This makes we not want to use this location. After now waiting for 45 minutes and an hour in my last 2 visits I will only try once more. If I have to wait again I will not be using this location again.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY R. 
Clasificación:
3.0

My contract stated the truck needed to be returned with 7/8 of the gas tank full, however the truck started with only 3/4 of a tank. I took a picture of the odometer and gas tank when I first received the truck but didn't want to deal with contesting my contract. In the future I'd hope the gas level is accurately recorded, as I was not given the chance to verify before signing the contract.

Desmond H. 
Clasificación:
1.0

I had a terrible experience. I had a truck reserved at 11:00 am I showed up 10 mins early and then had to wait in line for 45 mins. In addition, I booked a moving crew for 11:30 using the U-haul, and because of the delay, I was late to meet them at the move location costing me about $50+ in lost time.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN A. 
Clasificación:
3.0

The truck had scrapes and dents everywhere. The passenger mirror was cracked and half broken off The engine light came on after 3 miles and never went off

TAMMY D. 
Clasificación:
5.0

Easy process for returns, site well run under heavy turn-in time.

Dave Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUVENTINO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siyoum H. 
Clasificación:
5.0

The two people working that day were so excellent. Especially the girl I didn't catch their names

RACHAEL M. 
Clasificación:
4.0

The person doing the trailer hookup didn't twist the chains enough and they were dragging on the road, until I stopped and had to re-hook-up the chains and twist them so they no longer touch the ground. Small thing but I think people should be better trained for the trailer hookup as it can create a risk for the customer and company in cases of accidents or wear/tear on the equipment.

DENIS A. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba