Customer Reviews for U-Haul Storage Of North Seattle

9,035 reviews

16503 Aurora Ave N   Shoreline, WA 98133
(NO PARKING ON LOT// U-BOX FROM 9a-5p ONLY, SIDE STREET PARKING ONLY. NO ON SITE PARKING)

(206) 542-7447

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(206) 542-7447

16503 Aurora Ave N
Shoreline, WA 98133
(NO PARKING ON LOT// U-BOX FROM 9a-5p ONLY, SIDE STREET PARKING ONLY. NO ON SITE PARKING)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employees were very helpful and it was a nice experience. Thank you!

April Holland 
Rating:
5.0

I am very happy with my experience renting a vehicle from the Uhaul facility @ 16503 Aurora Ave N, Shoreline, WA. Justin was professional, knowledgeable, and respectful. A+ rating! Thank you

Jean Christ 
Rating:
5.0

Customer did not leave a comment.

Hoss Hostetler 
Rating:
3.0

There was no reverse. When employees were told at check in they dismissed the problem.

Steve McGlocklin 
Rating:
4.0

Don't try to park in the lot! This makes it difficult to pick up and return rentals.

William Levering 
Rating:
5.0

Representative that I spoke to on the phone reserved the wrong size truck for me. Good thing they had a 20' available. That could've messed things up if it wasn't available... Double, triple check with them to make sure it's correct if you speak with them via phone

Roger Sribonma 
Rating:
2.0

No parking is a huge problem.

jose mendez 
Rating:
5.0

I can recommend U-Haul to anyone, they are the best.

Haddy Samyang 
Rating:
5.0

Customer did not leave a comment.

SARAH JAYNES 
Rating:
5.0

Make the online process easier. I know this location has nothing to do with this, but it needs to be said. It's kind of ridiculous that I submitted my credit card number, a picture of myself, pictures of my driver's license, and then still was told I needed FURTHER verification? I submitted information for someone to call a third person to verify me and... he wasn't even called.

Gabriel Golden 
Rating:
5.0

Customer did not leave a comment.

Anthony Visone 
Rating:
5.0

Customer did not leave a comment.

Calvin McDonald 
Rating:
5.0

Wow - never thought I would be a huge fan of a U-Haul location but EVERYONE I worked with at this U-Haul was totally amazing, customer-oriented, and super patient. Due to some unforeseen family circumstances, I inadvertently turned into a really challenging customer in terms of making changes, lots of phone calls, needing lots of help, etc. etc. This team, every one of them, was patient and kind and really understanding. Couldn't believe how welcome they made me feel. They will 100% be getting my U-Haul and other rental business. THANKS GUYS!

David Savage 
Rating:
1.0

Worst customer experienced, they charged me extra for equipment that was missing, when I explicitly told them that I had it in the back of the truck and the associate confirmed it. Then they charged extra for gas, when the needle did not move (I took a picture). And also for after hours return, with no warning given when I rented it. They just cheated me with $40, but considering that they were trying to cheat me with $130 with the missing equipment, I guess I should be settled? The bad ratings on google should have given me the first warning, now I've learned the lesson. You lost a customer.

Anibal Valencia 
Rating:
5.0

Customer did not leave a comment.

Gregory Gilmore 
Rating:
5.0

Customer did not leave a comment.

doug syring 
Rating:
4.0

Customer did not leave a comment.

Van Durr 
Rating:
1.0

This was a horrible experience. I was given a faulty truck and was blamed for the truck becoming faulty while in my possession, which was less than 1 day into my 6 day rental. I returned the vehicle to the lot and was told to move it off the lot across the street and call roadside assistance. I decided to call roadside and wait in the lot. No call came back after 15 minutes, so I left. The problem I had was a leaky gas tank. The leak only shows if you fill the tank more than 1/4 tank. I was given a truck with just a little less than a 1/4 tank. I put 7 gallons of gas in it and drove to my shop to pick up supplies for a trade show. When I exited the vehicle, I could see that gas was leaking, and I moved the vehicle away from the building. I called the lot at 7am when they opened and told them that I had a leaky tank and was going to need a different truck, even if it was smaller. I was put on hold as I drove to the lot. I was still on hold when I arrived to the lot and ended the call. I was met by the manager who told me that I needed to move the truck off the lot and across the street. I was told that I was not getting a new truck because this happened during my possession. She new the truck was fine when she gave it to me. After being told to leave the lot by the manager, and refused help and a solution, and being ignored by the roadside assistance, I decided to go to my trade show 30 miles away. Four days later I drove back and parked the vehicle at my warehouse, all the while never adding gas. When I added gas on the sixth day of the rental and returned the truck, I added just enough so it would not leak and it still had a 1/4 tank in it, just like the truck was rented to me. I ask anyone reading this to think of.. " why someone would drill a hole in my gas tank and not take gas?" The tank never leaked until I added gas. Also, why would the manager immediately blame me without looking at the truck? Why was I refused assistance while at a lot and told to call roadside assistance?

George Daher 
Rating:
4.0

N/A

STEVEN HARRIS 
Rating:
4.0

Customer did not leave a comment.

Mack Talcott 
Rating:
4.0

I didn’t need any moving supplies, but the invoice included a hand truck/dolly and furniture pads ( which were not in the truck). The customer service representative promptly removed those items from the invoice-kudos for the customer-focused response. A better scenario would have included confirming that those items were desired (or not) at the time of check out.

Randal Heisey 
Rating:
5.0

The staff was exceptional and very friendly. They deserve a raise, glad they are close to me, helps my business

Rance Holiman 
Rating:
5.0

Staff were so friendly and helpful and I have had superb care each and every time I use their services.

cynthia thurmond 
Rating:
4.0

Have a backup plan for computer outages.

Beth Costa 
Rating:
3.0

The staff went out of their way to be helpful when the U-haul systems/servers were completely down and inoperable, preventing them from fulfilling reservations. This was a circumstance which was not the employees’ fault. U-haul corporate should do more to ensure their technology infrastructure is more resilient. The servers being down frustrated scores of customers and cost business. It took 1.5 hours for me to get the trailer I rented.

Kevin Green 
Rating:
1.0

not only was my car hooked up improperly and chained to my exhaust pipe unsafely, they also gave me a truck with the tire pressure lights on and gas almost empty and said the light was incorrect because the “vehicles are old and sometimes have lights that show up for no reason” they claimed they checked and filled the tire but did not.

Paige Hill 
Rating:
5.0

Guy behind the counter was super friendly and very helpful

EDUARDO SAINOS LUNAR 
Rating:
5.0

The guys were very helpful and made drop so easy!

Ellen Rogers 
Rating:
5.0

Fantastic person at the U haul office. He was so very helpful

wesley proudlove 
Rating:
1.0

Very disappointed with the service and questioning whether I will use U-Haul again in the future. Online check in was extremely slow and was trying to upsell me on multiple things just to confirm an order. All I wanted to do was rent a truck to pick up furniture I ordered from a store - I was *not* moving, thank you. Beyond that, the online site indicated that I would be able to pick up and drop off at a site much closer to my home and only after the order confirmed did they send and update that I was being moved to a site miles away. When we arrived to pick up the truck, we had to wait in a line for literally 45 minutes - that was after we did the 'online check-in' prior to that to make the pick up easier. Service was extremely slow and this site seemed to be understaffed.

Joseph Kobayashi 
Rating:
5.0

Customer did not leave a comment.

Keenan Callahan 
Rating:
5.0

Asen un buen trabajo atendiendo las personas

henrry banegas 
Rating:
2.0

The attitude of the staff was subpar, along with their willingness to help solve simple issues. Really displeased with how dismissive they were with my concerns regarding seemingly simple Uhaul policy questions.

Colin Laird 
Rating:
5.0

Staff here are always great. It may help that I am a regular and am comfortable with UHaul procedures.

Cornelius Van Inwegen 
Rating:
4.0

Customer did not leave a comment.

Latisha Travis 
Rating:
5.0

Customer did not leave a comment.

Hsin Chien 
Rating:
4.0

Customer did not leave a comment.

Maque daVis 
Rating:
1.0

I was approached, and someone tried to open my back door, by a random person who was allowed to be on site asking me if they could come with me. The CS rep who helped me though was ok.

Michael Herman 
Rating:
5.0

This is my third rental from this location. Wonderful team of people that work there and well maintained equipment. I could not be more impressed

Richard Blonden 
Rating:
3.0

Well this is my experience I tried to do like reservation online I was able to reserve the truck that I wanted but I didn't know that the reservation was not finalized so when I got to the location I didn't have any information for me to explain and still did not receive the vehicle that I wanted so I was a little bit upset with that and had to do a walk-in which cost me a lot more ready than I wanted to spend but I do you like U-Haul

Jared Mell 
Rating:
5.0

Customer did not leave a comment.

Liliana Gallegos 
Rating:
5.0

Good service

Erick Garcia 
Rating:
5.0

If you want to keep talented, intelligent employees, you need to pay them. The guy that helped me is that kind of employee. Give him a raise. It’s obvious he’s a cut above the average employee.

David Winkenweder 
Rating:
5.0

I didn't say anything but I want to say that's perfect customer service!!!!

BEFKADU Ayele 
Rating:
5.0

Customer did not leave a comment.

Nadim Osseili 
Rating:
5.0

Customer did not leave a comment.

Ryan Martin 
Rating:
3.0

I rented a trailer for auto transport to tow my vehicle behind the Uhaul truck that I rented. The ratchet system was not working properly because it appeared it was dirty/rusty and not maintained. It would not tighten the straps that go around the vehicle tires until a staffmember oiled the system and this occurred after it least 35 minutes spent trying to tighten the straps with the ratchet system unsuccessfully. After the ratchet system was oiled the system started to work better and we we're able to tighten the straps around the vehicle tires. However, about halfway through the road trip to our drop off location for the Uhaul, we noticed during a stop for fuel that the straps holding the passenger front tire in place had completely slipped off. Luckily we noticed it at this time and tightened it up. This could have been a completely dangerous situation. If the other strap had come loose off of the driver's side front tire the car could have come off the trailer and caused an accident. The equipment could have been much better maintained and was not in acceptable condition to be rented out. The amount of money I spent on the Uhaul truck and the auto transport trailer combined should have been more than enough for proper maintenance to have been conducted on the equipment prior to the start of my rental

Darlene Abramajtis 
Rating:
5.0

Customer did not leave a comment.

Patrick Whitham 
Rating:
3.0

The app for checking in was not very intuitive, so I had to go inside. Once inside, they were quick to help, but as I was going through the process, they told me they needed an emergency contact. I had already provided one, but they told me I needed 2 emergency contacts. When I go for surgery at the hospital, I have never needed 2 emergency contacts, and I have never rented a car before in my life where they needed 2 emergency contacts, so it is weird that I needed 2 emergency contacts for a 4 hour, 13 mile rental round trip. After returning the car, there was a very long line of people in the store. The employee outside cleaning the vehicles told me to just leave the truck with the keys in it, and I could go, but would get an email or text saying it was checked in. That never happened, so now I am left not knowing if it got checked in, or if someone walking past jumped in and now has a new pickup truck. I guess I will find out eventually.

Brent Ciesliga 
Rating:
5.0

Customer did not leave a comment.

David Bennett 
Rating:
5.0

Customer service was excellent, overall experience great. Easy process with check in and check out.

Keith Burrell 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN PATANA 
Rating:
5.0

Great friendly customer service, Truck seemed well maintained, but not clean. But cleanliness wasn’t an issue since I was only using it for a dump run anyway.

Ellen Heck 
Rating:
2.0

Took almost 20 minutes to pick up my truck as there were three customers in front of me and just one U Haul employee to handle it all.

Timothy Goslin 
Rating:
3.0

There were multiple systematic failures during checkout which turned what should be a 5-10 minute process into a 1 hour ordeal. The staff is friendly however all they could do was empathize and apologize. How do I recover value for my needlessly wasted time?

Jonathan Malo 
Rating:
2.0

Never got a receipt by email as I was promised.

Norman Porras 
Rating:
4.0

Overall, a very good experience.

KIMBERLY WOLFE 
Rating:
5.0

Customer did not leave a comment.

Gregory Smith 
Rating:
5.0

Keep up doing clean and good customer service 💯☺️

Lalotoga Anetipa 
Rating:
3.0

When I got the truck the fuel tank was empty, I had 7 miles to get to a gas station which was a bit of a bummer. When I went to return the truck no one came out to help with the checkout process. Overall quite an easy and effortless experience though

Ryan Manglona 
Rating:
5.0

Customer did not leave a comment.

Christopher Aher 
Rating:
5.0

Customer did not leave a comment.

Jill Spruce 
Rating:
5.0

Everyone were very Good. Thank You

Daniel McHugh 
Rating:
5.0

Customer did not leave a comment.

Stan Kitashima 
Rating:
5.0

Your location is amazing. This is my second rental this year, very impressive service.

Rick Blonden 
Rating:
5.0

Customer did not leave a comment.

Adrian Won 
Rating:
5.0

Let them know there is no public parkkng

EINAR TJOLSEN 
Rating:
5.0

Good people running this location

Jerald Smith 
Rating:
5.0

Customer did not leave a comment.

Randy Rodgers 
Rating:
3.0

Customer did not leave a comment.

Gunnison Langley 
Rating:
5.0

Customer did not leave a comment.

brett kime 
Rating:
5.0

Seen the recip zoom I don’t have my yet

daniel flores 
Rating:
4.0

Customer did not leave a comment.

LUU NGOC 
Rating:
5.0

Customer did not leave a comment.

Megan Wagikuyu 
Rating:
4.0

Customer did not leave a comment.

Bob Reymore 
Rating:
4.0

Stella was great! I'd want to work with her again.

Mike Payne 
Rating:
5.0

Customer did not leave a comment.

Oleksandr Hubenia 
Rating:
5.0

Customer did not leave a comment.

KLIMENT KALUGIN 
Rating:
1.0

The pick- up and drop off locations entered on-line for reservation was not what we were scheduled for. We were sent to alternate location and ended up picking up 2 1/2 hours after requested reservation time of 8am. We were required to backtrack to return vehicle to Shoreline location instead of dropping at our chosen online location. Extra costs involved in every aspect (gas/mileage/time) and our own time wasted for our move. We returned the vehicle with gas in tank after receiving it on empty. Vehicle gas tank was empty and vehicle gate was padlocked with no key provided when we picked up at changed location. We received no phone call from representative prior to pick up date as indicated in reservation confirmation.

Vicki Sims 
Rating:
5.0

Easy pick up and good communication during our rental. They should be aware that you need chains driving across the US when going over the passes. Would have been nice to know that ahead of time. We were able to purchase chains along the way from a different vendor.

brad rinker 
Rating:
2.0

I was forced to rent boxes that I didn't need because the owner would not let me return part of the order when I discovered that I'd gotten too many boxes. Staff was friendly generally.

DAVID HENRY 
Rating:
2.0

1. Ensure vehicles are clean without customer waiting 30 minutes + to receive reserved vehicle. This vehicle was “cleaned” and given to this customer with broken glass and trash in cargo area. Also had cigarette tobacco and ashes in cab. 2. Ensure the gas is adequate, not empty! Also do not require customer add fuel to vehicle to get to destination. 3. Do not double charge customer for fuel when contract agrees customer should return vehicle at same fuel level of fuel received. In this customers case fuel was empty and customer contract and staff “Christine” directed this customer to return at same fuel level truck was received with, stating customer would receive “fuel credit if brought back with more fuel” customer was charged $40.50 for fuel anyway. Return location refused to reverse charge stating contract requires truck to be returned with 1/4 tank. My contract indicated fuel level of EMPTY. EZ-FUELSM OPTIONS: Self-Refueling: Return truck with the same fuel gauge reading as indicated on the Rental Contract signed by the Customer.

Jerrie Chriesman 
Rating:
5.0

Everything was great.

Norys Miller 
Rating:
3.0

Very disappointed that the representative did not ask me if truck fits a queen size bed which did not fit having to travel twice in addition to a trolley? Young people today do not exercise which could have been profitable to U-Haul & a little confrontational? Ps this was my second least, regards Klytus

klytus odaysius 
Rating:
5.0

Customer did not leave a comment.

Rachael Greenlee 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ROE 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hart 
Rating:
3.0

Customer did not leave a comment.

Wilmer Manunga 
Rating:
3.0

Customer did not leave a comment.

Cherie Duval-White 
Rating:
5.0

Customer did not leave a comment.

Patrick Carver 
Rating:
5.0

Manager was excellent

Refugia Hernandez 
Rating:
4.0

Customer did not leave a comment.

Savannah Tidwell 
Rating:
5.0

The driver side lock was loose - it still worked but I worried it would fall out.

John OLSOY 
Rating:
5.0

Customer did not leave a comment.

Beverly Licon 
Rating:
5.0

Customer did not leave a comment.

albert levin 
Rating:
3.0

Do not park the trucks so close together that the mirrors scrape when backing out. It’s like you’re trying to get money for damages waiting to happen. Delayed us getting back to meet our movers because had to wait for someone to come move the truck so it was drivable. Also the dolleys we ordered were not in the truck and had to go back inside to get them. All employees were friendly and professional though, so that was nice.

LIZETTE GUTIERREZ-PARKER 
Rating:
5.0

Staff were very helpful and easy to work with plus truck was in outstanding condition". Overall a superb rental experience.

David Wizer 
Rating:
4.0

Customer did not leave a comment.

WALKER TASSIN 
Rating:
5.0

Great customer service. Quick check in and out. Highly recommend this location

Misgna Aregay 
Rating:
5.0

Customer did not leave a comment.

John Seidel 
Rating:
5.0

We did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.

Elly Bunzendahl  |  Overall Experience 
Rating:
5.0

I had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.

andrea honsinger  |  Overall Experience 
Rating:
5.0

Thank you for the opportunity to work together on my move.

MINDY RAULSTON  |  Overall Experience 
Rating:
5.0

Great facility, helpful and friendly staff

Erin Hewitt  |  Overall Experience 
Rating:
4.0

I didn't actually go there. I just had them pick up the boxes that were at my house.

Robert Foster  |  Overall Experience 
Rating:
5.0

The staff at both facilities I dealt with in Phoenix and Shoreline were amazing!!! Both managers were fantastic and a special shout out to Julian Whalen in Shoreline, he was friendly and very helpful.

Angela De LA Rosa  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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