Customer Reviews for U-Haul Storage of North Lynnwood

5,561 comentarios

14429 Hwy 99   Lynnwood, WA 98087
(No on site rental parking short term only 30 Minutes)

(425) 741-8568

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 741-8568

14429 Hwy 99
Lynnwood, WA 98087
(No on site rental parking short term only 30 Minutes)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

5 stars quick safe process for check out and return great customer service

BRANDON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

I was having a rough morning and Jason and Danielle were kind and helpful. It looked like it was really busy and they had a lot of other customers to take care of so I really appreciated their help.

SARAH D G. 
Clasificación:
5.0

Everybody was extremely helpful. The general manager..I think her name was Danielle, was an absolute delight to work with.

Mike B.  |  Overall Experience 
Clasificación:
5.0

Check in didn't work on the app so I had to call it in. The location charged me for manual check in, an extra day, and for gas. I had to call and complain and seek a refund. Seemed shady.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

janice y.  |  Overall Experience 
Clasificación:
5.0

All employees I had contact with were great to work with and the process was very smooth.

ROBERT CLARKE J. 
Clasificación:
5.0

The staff was friendly and efficient.

TRACY D. 
Clasificación:
5.0

A+ for U-Haul, D- for Danielle. Excellent location and crew overall. I used this place dozens of times over the last few years. The previous General Manger was Matt, and he was exceptional at customer service. In my last two rentals, I've had a couple interactions with the new GM, Danielle, and she has come off as condescending and rude in each of them. I expressed some concerns and frustrations from my first interaction with her to U-Haul staff during a subsequent rental, and the following day - during the return, she accused me of using descriptive language about her, that I simply did not use. Hopefully this feedback, and several other comments from U-Haul customers can help improve the customer experience.

marcin L. 
Clasificación:
5.0

Danelle (Manager) was super rude and disrespectful when I asked if I could get a newer truck. I had 50k of earnest money that was on the line if I didn't get my move done that day. She gave me the oldest beat up truck with over 195k miles on it. I asked her several times for a new truck as my move was super critical, there were 8 other trucks there of the same size and I was the only mid week customer there at the time. I used to work for Uhaul, and I am the customer paying. She was absolutely a terrible representation of Uhaul. Please forward this message to the customer satisfaction. I would like a refund of my move. Joshua 310-770-6758

JOSHUA S. 
Clasificación:
5.0

Check in and check out was very quick and efficient. The van was in great shape…still had the new car smell.

TRACY D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACQUI ALEJANDRA S. 
Clasificación:
5.0

No changes needed. Very helpful and friendly service. Gracias

Cory C. 
Clasificación:
5.0

No issues. A good experience for a first time customer. Gracias

STUART T. 
Clasificación:
1.0

The manager was rude and unprofessional. The trailer had a short in the wiring harness and the manager insisted it was a problem with my vehicle but when we showed her the issue was with the trailer, she told us not to worry about it “just check your mirrors every once in a while to see if the lights are still on”. The trailer was only available 20 hours not 24 hours even though that's what was paid for. Danielle called and left a condescending message before the trailer was even due. When I arrived (before the time the trailer was due), I asked for her managers number. She handed me her card and said I was being selfish. I have worked many years in retail and been a store manager for over 15 and I would never treat or allow my employees treat customers this way. This was also the second time I have had to deal with this person. The first time, I thought maybe she was just having a bad day.

CATON R. 
Clasificación:
4.0

I never got my dolly :(

Lucas B. 
Clasificación:
1.0

This is my second reservation actually. I made me previous one at titan solutions down the road 2 days earlier for 1pm and showed up and waited for 30 minutes for no one to show up. This time I got to use the virtual check-in and surprised by things that delayed the process like someone verify my by phone because i wasn't carrying a passport and you didn't like my companies name for verification. Had to wait in line for the key. When returning I was being barked at by a gem of an employee to roll down my window. Twice he barked at me and then lectured me after I opened the door telling me I could have just rolled down the window. My reply to him was put on mask like your required to have when not distancing. His eventual mask is not approved. He was poorly dressed and maintained.

Chris F. 
Clasificación:
5.0

N/a, everything was great

VICTORIA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK SCOTT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
5.0

The crew there is awesome.

PATRICK L. 
Clasificación:
5.0

Nothing. Everyone was helpful.

BRENT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILIP F. 
Clasificación:
3.0

The pickup and drop off process is very annoying and difficult. Confirming location doesn't work, so I had to scan the bar code to pickup. But for drop off, scanning the bar code wasn't an option. I decided to download the app, which solved that issue, but then the app got stuck when trying to take a picture of the gas/mileage. It was very frustrating. I ended up having to go inside and they couldn't get it to work either, so they did the check in for me.. Please fix your app and the location services issue.

Mohammad H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

Chris was most helpful- the tail lights on the trailer were not working- turns out the wire harness on my vehicle was the problem. He was quick to help me troubleshoot the problem. He had some tools handy that helped me replace the wire harness on my vehicle too. Fantastic service- would recommend!

MATTHEW SEAN K. 
Clasificación:
3.0

The guy checking me out was kind of rude and intimidating. Other than that everything was good but he could use a attitude adjustment.

BRIGITT H. 
Clasificación:
5.0

The guys working in the yard, checking the equipment in and out, were fantastic! 2 different guys, both extremely helpful and good natured

JEFFREY T. 
Clasificación:
5.0

Great staff. Helpful and friendly.

ASHLEY M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
4.0

Please make sure inside of windshield is clean and the wiper blades are in good order.

Rodney H. 
Clasificación:
5.0

The van was clean and in good working order. The employees we spoke with were polite and helpful. I used the smartphone self-serve pickup/dropoff option. I had a problem with the location requirement (my phone was not transmitting its location even with correct settings) but this was fixed by using somebody else's phone which worked properly, and is not the fault of U-haul. But if you are at all concerned that your phone will not transmit its location, and you do not have an alternate phone available, beware, as it will derail the whole process. Everything else about the process worked fine. Some after-hours cleaning supplies would be helpful, or else a clear notice from the beginning that you will have to bring your own if you come back after hours. We had gotten some mud on the floor in the van's cab, and we had enough of our own supplies with us to clean it off, but at least some water or a broom or something on site would have been nice, along with some direction on where to find it. (Though it might not be possible to leave cleaning things out all night in this neighborhood without problems.)

Darian P. 
Clasificación:
5.0

Awesome people!!!

SONG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT B. 
Clasificación:
3.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Rachel was always helpful and went out of her way to help us during a very difficult move for our family. She stayed in contact and always provided me with options that were reasonable and helpful…… I would recommend Everette Uhaul and all the uhaul staff and storage. Thank you for all your help and your reasonable offers!!!

Rachel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAKUYA M. 
Clasificación:
5.0

The employees were super nice and the gentleman who checked me out was extremely helpful throughout the whole transaction. He definitely went above and beyond with helping me choose the right trailer for my needs. ¡Gracias de nuevo!

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taryn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
4.0

I asked the website when I turned in the truck to contact me because I had to go put of my way to bring trick back for tow hitch. No one called and I was charged.

MICHEAL E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIA ELISABETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

Get the suspension on the trucks worked on. They are all over the road when empty.

ROBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Davell B.  |  First Impressions 
Clasificación:
5.0

The staff was fast, helpful, and friendly. The location was clean and set up efficiently. No changes needed.

Ileah C. 
Clasificación:
2.0

Everyone was good and helpful but a guy came out of no where and told me "you have to fold the blankets; it's right on your contact. It's not hard to do!?" in a very demanding and disrespectful way. Don't they wash these blankets? I was told they were. If not, they lied to me if they are washed why do we need to folks them, even if it's on the contract?

BEHROUZ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN T. 
Clasificación:
5.0

The staff was extremely friendly

Nabila B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyle J. 
Clasificación:
5.0

Everything was good.

JERVACIO M. 
Clasificación:
1.0

It took me 1.75 hours to leave the property because, there was only one person working at the front desk -ON A SATURDAY MORNING! Most people have jobs and can only get moving done on a weekend but I waited in line for over a half hour just to get my contract. Then the uhaul didn't have the trailer adapter on hand for me to hook up the lights so I had to drive to an auto parts store to get what they should've had on hand. When I came back with the correct part, I had to wait even longer -even though I had arrived long before all of the other people who were being helped. I had an appointment at 11am to pick up my trailer but I didn't leave the property until 12:45. Just before I left I asked the manager to have my 24 hour rental period adjusted and she (the manager) told me that I didn't have the correct adapter so, essentially it was my fault. Completely disregarding how long I had to wait for service simply because they were understaffted AND that they should've had the adapter on site but didn't.

JONATHAN P. 
Clasificación:
5.0

Excellent experience! Thank you 🤩💯

ELIZABETH MARIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KISWENDSIDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaytlyn S. 
Clasificación:
5.0

The Crew at the North Lynnwood Located are awesome. They are on top of there game and go the extra mile to make sure your selection is right selection depending on what your needs are. I will always rent from here.

PATRICK L. 
Clasificación:
5.0

Have more registers ready to prevent long lines instead of just one

IRENEO C. 
Clasificación:
5.0

None.

Jon M. 
Clasificación:
4.0

n/a

Messini C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roman S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA LOUISE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA H. 
Clasificación:
5.0

The owner and the yard guy were very nice and efficient

Timothy G. 
Clasificación:
5.0

Christopher Lee is an exceptional employee!!! He did a really great job and was very meticulous about the he hooked up the trailer. Give this man a raise!!!.

Michael M. 
Clasificación:
5.0

I've used the services of this store multiple times for equipment rental & have been grateful for the courteous help I've received.

BRIAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

I will only use your facility when i have items to be moved

loren j.  |  Overall Experience 
Clasificación:
5.0

Nothing to improve. Everyone was friendly and did their jobs well. Online registration helped make things easier too.

Beth C. 
Clasificación:
4.0

The only negative comment I would have to say the inside of each unit is so dark, it would be nice to have some lighting

Sheila m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheila M. 
Clasificación:
3.0

Unable to understand why I was charged for fuel when the truck (with a receipt) clearly showed the fuel filled to where the level was when we received the truck. My partner chose a couple of things I would not have chosen but seriously, nuts.

Mike B. 
Clasificación:
3.0

Customer check in was a little abrupt…maybe rushed.

BRUCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS EUGENE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PILAR ELLA B. 
Clasificación:
5.0

Very professional staff.

TERESA K. 
Clasificación:
5.0

The cab of the truck was dusty and dirty with sticky food spots on the seats and cup holders. There was a packet of bbq sauce sticking out of the middle seat. I cleaned it all myself before turning it back in because I didn't want to get blamed for it.

wendy B. 
Clasificación:
4.0

Great location and large space for 26' truck towing 12' trailer. Apple maps showed the address on the other side of highway 99. This made me take a small detour to go down a road and loop back around. Meridian separated the highway not allowing you to cross traffic.

IAN W. 
Clasificación:
4.0

if you have a trailer dolly it would be very helpful in order to maneuver the trailers since there are too many other units in the way for a vehicle to back in to get trailers parked perfectly. The workers would be able to help move the trailers

TINA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
1.0

Company forgot our dolly. Received a refund, but that didn't help since we had heavy items we couldn't lift. Now we have to use another truck, will not be getting a uhaul.

DALLAS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Casey Y. 
Clasificación:
3.0

Upon my inspection, I asked the attendant who hooked us up about the condition of one of the tires. He didn't seem to be concerned. We were driving over 3000 miles. After 2000 appx, we had a blow out in the middle of nowhere and were stranded for 2.5 hours. Uhaul should carefully check the condition of tires before rental if a unit going that far.

RUSSELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alphonsus V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
2.0

You got me Uhaul, you got me good. I rented a Uhaul trailer, had a great interaction with customer rep, dropped it off a few hours later in my return window, and everything seemed like it couldn't get better. Until I learned I was supposed to login to an app when I dropped off the trailer or I'll get charged. (I asked the rep if there was anything special I needed to do when dropping it off after hours, they shook their head no and said, just drop it behind the stop sign). So I called into north lynnwood which ultimately transferred me to Uhaul corporate. After waiting on hold for 30 minutes I spoke with a representative of Uhaul Corporate and they got me a reference id to ask for a refund from North Lynnwood. A representative from U-Haul in North Lynnwood called me an hour later and told me they wouldn't be issuing me a $20 refund because I missed a technicality of the contract where I had to login and say I dropped off the trailer. I admit, I'm not an expert with Uhauls protocols. But what's more frustrating, I found out that they can't issue me a $20 refund because they get charged a $20 fee from Uhaul corporate if I don't login and say I dropped it off. Unfortunately, I've become more of an expert of Uhaul's inner-workings than I'd like to be. So I sent in a request to Uhaul corporate: I'm requesting that Uhaul corporate doesn't charge North Lynnwood Uhaul, so that North Lynnwood Uhaul doesn't have to charge me. I've been had on a technicality, and in my opinion that's bad business. We've rented Uhaul in the past and dropped stuff off and never had any problem, but the rules have been changed and that's how you got me. What's frustrating is that I went above and beyond to put the trailer in a place where it would be safer, instead of putting it in the place where I was supposed to put it - which would have blocked the entrance and become a nightmare for them to move. Thankfully I didn't get charged for that, but that's because Uhaul corporate isn't charging them. Can Uhaul corporate do something here, or have you set up all the inner workings to make sure your hands are tied too? Gracias

RICHARD K. 
Clasificación:
5.0

Check out took way too long. Only one person working the counter. Truck ramp was extremely dangerous. It was way too short for length of truck. That needs to be fixed before that truck is ever rented again. At return, an older gentleman was extremely rude when we arrived 10 minutes before opening. He stated in an incredibly rude tone (what he said was true, but come on with the tone and attitude), that we can check our selves in or wait until it opens at 9am. Then a few moments later an extremely nice man just checked us in. Gave good ratings because of the nice guy at the end, good price for the move, clean store and truck. Store needs more in showroom/office staff, proper equipment on truck, and for the older gentleman to be a little less gruff 😁

JENNIFER F. 
Clasificación:
3.0

Guy working the counter was kinda rude.

ZACHARY C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Yvette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kapoor S. 
Clasificación:
5.0

Have more than one person at the counter to help customers when you first open. There was a line and only one person behind the counter.

GREGG L. 
Clasificación:
2.0

El cliente no dejó un comentario.

AARON L. 
Clasificación:
2.0

The online check in was pointless because I had to go inside anyway. The reason for selecting that was a contactless pick up which was thwarted by needing to collect the key inside instead of from the lockbox outside. When I approached someone behind the counter to show him my truck number, his only comment was “I don't know how to do that “ and he pointed to someone who was already helping another person. Once I got the key and found the truck, it was filthy and parked less than six inches from the truck on the passenger side, rendering that mirror useless. It took five minutes to back out because I couldn't see anything and didn't want to hit the other truck. At one point while I had the truck, releasing the parking brake caused a considerable amount of dried mud (hopefully) to fly up, covering my face and left arm.

Colin M. 
Clasificación:
4.0

I was satisfy but you waited too long waiting for someone to come and help me.

MUSA C. 
Clasificación:
5.0

Danielle was wonderful to work with and very helpful. The tires on the U-Haul were not in good shape and we are very thankful we were able to get home with out a problem. Very bald. It should also be noted that the time we needed to return the U-Haul had to be in by 8:00 am that was not specific we where told by Friday no specific time.

MICHELLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN F. 
Clasificación:
5.0

The manager was very helpful; although I have not seen a resolution to my issue. Hopefully this was not just addressing the problem to make me feel better versus actually resolving the problem.

Loren T. 
Clasificación:
5.0

Excellent Customer Service. The Owner was focused on meeting the needs of this Customer as well as the assistants on the property who helped with the Trailer.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVALISA D.  |  First Impressions 
Clasificación:
4.0

There was a long line and only 1 person working. When I went to see my storage unit, there was no lock and had to wait in line again. The than that, the person working was very nice and friendly.

Minna N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KING E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER O.  |  Overall Experience 
Clasificación:
4.0

Aside from the inconvenience of not being able to change my bill payment date without 2 consecutive payments on one day, everything was about as expected with this storage facility.

christopher c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

loren j.  |  First Impressions 
Clasificación:
5.0

It was a place that I would use again with no hesitation. Thank you everyone involved at U-Haul

DOMINIC W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M.  |  Overall Experience 
Clasificación:
4.0

Easy move in experience; carts were helpful however there were issues when one or two customers had all 10 carts in use preventing other customers moving from using them.

Shannon C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT W.  |  Online Move In 
Clasificación:
4.0

Thank you, I will use them again.

Cherrise M.  |  Overall Experience 
Clasificación:
3.0

Last week we tried to go and haul some stuff out they had two large U-Haul‘s in the parking spots where the loading and unloading of the storages were they would not move them out of the way so we had to wait to get out of there for the next week.

ROBERT T.  |  Overall Experience 
Clasificación:
5.0

We moved out the 1st we received notice email our acct same day due was debited for whole month we explained this to the mgr she was so helpful! refunded our acct customer service was awesome friendly definitely use this facility in future!

Kim N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bartel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Giovanni R.  |  Overall Experience 
Clasificación:
1.0

You raised rates on me, I took my stuff and moved elsewhere

Eugene F.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and quickly fixed a small snafu. Guy with the owner shirt was a bit grumpy.

Todd H.  |  First Impressions 
Clasificación:
5.0

I wouldn't store my goods anywhere else . . .

Craig K.  |  Overall Experience 
Clasificación:
5.0

Thank you. Matt and Jade... You are both AMAZING.

TRACY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim W.  |  Overall Experience 
Clasificación:
3.0

Good facility but I moved my items to a facility that was just as nice and was a 3rd of the price.

Kevin G.  |  Overall Experience 
Clasificación:
3.0

Gave us wrong info on Uhaul process of keeping truck an extra night

Tracey S.  |  Overall Experience 
Clasificación:
5.0

Matt, the manager, was incredibly helpful throughout my time working with the lynwood location. Very much appreciate his help going above and beyond to make my situation a little bit better (had a uhaul stolen).

Christopher K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett N.  |  Overall Experience 
Clasificación:
5.0

Super helpful staff, very clean facility.

Christopher K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C.  |  First Impressions 
Clasificación:
3.0

Jade Harris has been amazing with every encounter and customer call. You need to get rid of the other staff and hire more people like her and have her train your management staff . The other staff were terrible. Aan who checked in the Williams truck yesterday was also amazing and very friendly, fast and helpful.

TRACY W.  |  First Impressions 
Clasificación:
1.0

Changing policy on me after a couple of years of renting trucks and storage units without warning and with an attitude! A couple of the staff including the manager don't have average social skills and attitude when it comes to having a normal conversation and respect . It's like you are in the "hood " kind of place.

RAYMOND H.  |  Overall Experience 
Clasificación:
3.0

Slow elevator. Some staff rude. Jade Harrison was the nicest, kindest most efficient. She deserves an A+++. Thank you Jade.

TRACY W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael P A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie B.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with this U-Haul location. Everything was always clean and bright. The staff were friendly and helpful, including the Manager Matt Sun who helped me through a number if situations I had by being flexible and willing to work with me. They also had patience and understanding working through the difficulties with COVID-19. I highly recommend this U-Haul Storage location!

CAMERON S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M.  |  Overall Experience 
Clasificación:
3.0

I did not like the pipe that went around the dock. it created a lot of extra work, and effort.

PAUL V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon P.  |  First Impressions 
Clasificación:
2.0

I liked how easy it was to rent a unit online, but the instructions as to how to get in weren't very clear and the place smelled like urine and some other chemical. I couldn't leave my stuff there for fear of that stuff getting into my things, especially the smell.

Michelle V.  |  Online Move In 
Clasificación:
5.0

Staff was very helpful and helped my get a second unit when the first was too small

noelle a.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie K.  |  First Impressions 
Clasificación:
5.0

I have always found the staff ti be friendly, helpful Nd accommodating. I would business. recommend this buisness.

MOLLIE (MARY) K.  |  First Impressions 
Clasificación:
5.0

Matt was very polite and helpful. My situation was complicated and he resolved it quickly and effectively.

William Harper W.  |  First Impressions 
Clasificación:
1.0

We drove in a Uhaul truck for 9 hours for this move. As time was getting tight, we called the office to understand how we could get into our unit If we arrived after hours. We were told that they couldn't help us and that we needed to go online. We skipped all other stops and arrived at 4:57 - three minutes before the office closed. As I walked in the office manager told one Employees to lock the door before anyone else came in. Then he proceeded to tell me that he could not help me and that I needed so go online. I stood in front of the man and stumbled through the online experience. I received my access code and went outdoors to the keypad. The code did not work. I went back to the office and knocked on the door. I told the manager that the code wasn't working. He told me that there was nothing he could do and that rather than using my security code, I could just wait until one of the others moving in opened the door. He said that without the security code at the front door, and alarm would go off when I opened our unit, but to just ignore that - it would go off in 10 seconds. The only person at this location who helped was Jade. After the day manager left, she came out and helped us with the security code and gave us their cell number for text questions. I have security concerns about this location. Your office manager is a very poor representation of the company. He is a deterrent and I would warn people to use one of the many other storage options in the area.

Leah S.  |  Online Move In 
Clasificación:
5.0

Everyone had a mask on, felt safe, hand carts super helpful

Colleen W.  |  First Impressions 
Clasificación:
2.0

We were helped by a manager at the facility. He was very helpful but we ran into problems with a unit that was locked that shouldn't be. He said he would give us a month free because of the Hassle. But at the end of our visit I realized that he didn't know what he was doing ( not to mention also on prescription drugs because of a surgery and at work...). He could not finish our transition that day for some reason and said that I would get a call the next day to finish the transaction and it will be all set. I never got a call. I have a busy schedule so this is not something that is top of my priority. He said he would get it fixed for me and yet he never did. A week passed and I didn't get a call so when I had time I would call into the store but no one would ever pick up. My boyfriend tried calling as well and would be sent to an external number. We then received late fee because we didn't pay our bill but that wasn't our fault. The only reason we got this issue solved was because we drove all the way back to the uhaul store and talked with the guy who was supposed to fix this issue weeks ago! This was the worst customer service I have ever experience. First off, your employees should not be working if they are on medication and supposed to be home recovering. He probably messed this whole situation up because he wasn't thinking straight. This has been a very poor experience. I am upset that I could not even get ahold of a single employee who works at this location on the phone, I had to drive all the way back when I was told I wouldn't have to and it would be worked out. I am very very disappointed and do not see myself recommending this location to anyone I know. I have never had this bad of customer service at any other uhaul location.

Robbiann B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aphectia T.  |  First Impressions 
Clasificación:
5.0

Desk clerk was wonderful, very helpful and friendly!

Christina T.  |  First Impressions 
Clasificación:
5.0

As compared to the facility in Sacramento where we started, this place is wonderful! The building is clean & well-equipped. The staff couldn't have been more helpful and we appreciate their service.

Bruce C.  |  First Impressions 
Clasificación:
4.0

Well done again, U-Haul! I have rented storage space here twice in the past 10 years and each time the service has been superior. Yea, team!

mary ann j.  |  First Impressions 
Clasificación:
5.0

Michael was very helpful guiding me through the paperwork process and providing me with the essentials I needed. Friendly staff, clean facility, reasonable price.

SUE ANN M.  |  First Impressions 
Clasificación:
5.0

The lynwood washington storage make me feel very safe and secure. The staff are very friendly and helpful and very professional. I recommend them every time I can, and will continue to do so.

Eleanor C.  |  First Impressions 
Clasificación:
1.0

I reserved a ground floor storage unit because I walk with a cane and needed a ground floor unit. When I moved in the unit I reserved was not available and they put me in a 3rd floor unit.

Birna R.  |  First Impressions 
Clasificación:
1.0

When someone makes a reservation there should be what that customer reserved when they come in. Generally people don't reserve a large storage unit to come in and find that they can be given 4 small u

Christopher L.  |  First Impressions 
Clasificación:
5.0

👍

Brandon R.  |  First Impressions 
Clasificación:
4.0

N/C

Glenwood J. | Reservación
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