I did my reservations online for an enclosed trailer and an outside rollup storage. 1st of all online screwed my reservations up 100%. When I showed up I anticipated a total amount of 26 due. Which was to pay for the trailer rental and I was to get 1st months rent free on storage. Well that's not what happened. I walked in just before my appointment time at 8:30. The reservation had changed to an open trailer utility trailet rental and my months free rent sissapeared. I didn't end up renting the trailer or a ball for my hitch because i had to pay 117.00 to move into a storGe unit ACROSS TOWN AT A DIFFERENT FACILITY. THEREFORE I DID NOT HAVE ENOUGH MONEY TO RENT THE ENCLOSED TRAILER FOR PICKUP OF 2 COUCHES FOR MY UPHOLSTERY SHOP. NOW WHEN I MADEVTHIS RESERVATION IT WAS BECAUSE I NEEDED THE TRAILER AND NOT NECESSARILY THE STORge unit. Now onto the gate problems. Gate card did not work on my 1st trip to deliver one of the two couches BECAUSE NOW i had to make 2 separate trips to pickup and deliver 2 couches because i DID NOT GET THE TRAILER I ORIGINALLY RENTED. Anyway the gate card wasn't working amd i jad to sit and wait for an employee to show up from gratiot location to open the gate. Then drive back to that location to get my card working again. At that time the storage managers gave me also a key fob. When I returned to the north river road storage overglow for the 2nd couch delivery... MY CARD AND KEY FOB DID NOT WORK AGAIN.
Comentarios de los clientes para U-Haul Storage of Mount Clemens
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Testimonios de clientes recientes de U-Haul Storage of Mount Clemens
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Great place. Handled everything via smartphone and it worked perfectly. Cleanest vehicle we have ever rented anywhere. We will be back!
I made a reservation when I got there with all of my belongings from Chicago they told me that they didn’t have a storage unit available. I was told I had to go to a completely different facility in charge 30 more dollars a month. I will make sure that I spread the word never uses the Facility to all of my friends and family
Rental process easier on line
Had a problem picking up my rental at an unmanned facility. It was taken care of (after about an hour delay). Also was charged a gasoline fee when I brought the vehicle back with the same amount of fuel that was in it upon pick up. That was resolved also. I must admit I probably had something to do with both issues... All in all, things went okay
Employees were both Friendly and Professional
The Phone retrieval experience was a little daunting. Because you didn't know what to expect at each of the next steps, it was a bit confusing. For example, we backed the van into the parking spot and then had to pull it out to take a picture of the cargo area. Plus, before we went to pick up, I knew I would need my phone but did NOT know that there would be no person there to ask questions of. That would be helpful to know. The check in process was a bit glitchy. Website very slow.
Very Please with my rental
Costumer service was great and the facility was clean. My problem is I rented a 10 by 5 unit and after measuring only 10 by 4. 10 feet of lost space. Told it was nothing they could do, construction.
Buried in your policy, it states that any excess payments made in the move out month are UHauls to keep. What a way to fleece good people. You must be desperate, so keep my $45, but never again.
I had a horrible experience with your company. I lost my job because of uhaul and your customer care. I absolutely will tell my family and friends about my experience. And I'm not sure if I will ever rent from uhaul again but right now im saying no.
PtL ! I thank you very much and Brianna is a plus for your businee keep her and ppl like her Thanks
Excellent service
Quick and easy, clean environment, and very assured my possessions will be safe. And oh yeah, first months legit free!!
Smooth reservation process and convenient storage location! My storage unit was larger than expected. The facility was clean and all needed items were accessible!
Professionalism was excellent
I got yelled at by dear ol’ Ma for getting a second unit, but I told her, I said; first of all, it’s right across from the first one in that lovely indoor climate controlled facility...No second ofall
As expected, Clean and well maintained facility. More so, the staff was friendly, professional, efficient, and easy to work with. Thank You
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