Customer Reviews for U-Haul Storage of Moscow

5,480 reviews

2320 W Pullman Rd   Moscow, ID 83843
(W of US 95)

(208) 883-0500

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 883-0500

2320 W Pullman Rd
Moscow, ID 83843
(W of US 95)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The gentleman that helped me today and when I went in to ask questions was very helpful and efficient

David Eastham 
Rating:
4.0

The staff member, William Z, who assisted me with pickup at 9am on Monday, March 25 and also with drop off at 1:30pm on Wednesday, March 27, was attentive, helpful, professional, and cheerful, and he is the best employee I've dealt with at the Moscow U-Haul in a long long time. He deserves all the promotions and pay raises you can give him.

Carol Price 
Rating:
5.0

Great service, trailer & staff!

Kimberly Ann Gilbertson 
Rating:
5.0

Customer did not leave a comment.

Pam Whitt 
Rating:
4.0

Customer did not leave a comment.

Dawn Duncan 
Rating:
2.0

Both of the employees were standoffish and didn’t offer much help or even a greeting. We were instructed to wait for someone to come out to help us with the check of the van and no one came out, we had to go in and get someone to come out. Felt very unwelcome.

kya rassler 
Rating:
5.0

Customer did not leave a comment.

claire stein 
Rating:
5.0

Customer did not leave a comment.

David Hooven 
Rating:
5.0

The 2 associates that were working were polite and helpful. They made sure we had everything we needed and helped us to find extra items we decided to purchase.

Christina Lord 
Rating:
3.0

Trailer running lights didn’t work. It was during the day and the guy who hooked it up didn’t check to see if they worked. I rented the trailer for 24 hours but only used it for 6 hours and still charged me for 24 hours and didn’t even get anything off for faulty equipment. Especially since I drove through town after dark with no trailer running/ constant break lights.

Zechariah Jarvis 
Rating:
5.0

Customer did not leave a comment.

nancy Lira 
Rating:
5.0

Customer did not leave a comment.

corinne Monroe 
Rating:
4.0

Customer did not leave a comment.

Alyssa Lyman 
Rating:
5.0

Customer did not leave a comment.

Dennis Conley 
Rating:
5.0

Jeremiah was on shift and was rather rude and very unhelpful. He couldn't answer questions I had and made zero attempts to get answers for me. At one point, I asked if he could ask a supervisor and get my answer. Again, showing zero interest, said she won't answer. Finally he did as I requested. I got a an non answer to my question. When I pushed back with what he claimed the answer was...he read the text from his supervisor and it was completely different from what he had told me. Jeremiah either doesn't care about his job or hates it cuz that was my experienced!

Wanda Davila 
Rating:
5.0

Store was very clean and well organized. I received superior customer service both at check-out and check-in. The truck I rented was very nice and was a pleasure to drive. Good Job, U-Haul!

Ricky Sirk 
Rating:
4.0

Customer did not leave a comment.

Celia Schoenrock 
Rating:
5.0

Customer did not leave a comment.

Emily Bagott 
Rating:
4.0

Customer did not leave a comment.

Clifford Northrop 
Rating:
1.0

Very poor customer service. Customers who have specifically chosen not to self checkin using the app are forced to do so by the staff because the staff are too lazy to do the check-in themselves. Instead of copying my ID like a normal transaction the staff member sent text messages to me illegally without my consent after I had specifically opted out of receiving text messages so that I could upload my own ID because he was too lazy to log it into the system himself. After multiple failed attempts it became clear that my employer's security permissions on my phone didn't permit that and instead of copying the ID himself I had to get my wife to come in so we could use her phone to upload the ID. After I returned the truck I was charged a $20 extra charge allegedly because I didn't check out in the uhaul app (which again isn't my job). Finally, the truck was in poor condition with a faulty seatbelt warning buzzer that beeped every five minutes even through the seat belt was buckled.

Richard Barnes 
Rating:
5.0

Customer did not leave a comment.

Mike Fievez 
Rating:
5.0

Everything was ready on time. Received exactly the truck I requested. Good service. Truck ran very well.

Mark Wilcomb 
Rating:
5.0

My only comment is that although I originally booked my reservation for this location, I was routed to the alternate location: S & S Auto. When I called U-Haul, they stated that there was a truck available at the original location, so I was able to pick it up there. I don't know why this happened - one would think that if I make a reservation for a particular location (2 weeks in advance) I wouldn't be routed to a different location for pick-up. The alternate location was inconvenient for me, which is mainly why this is bothersome.

Carla Smith 
Rating:
5.0

Everyone was very helpful and I appreciate that.

michael connor 
Rating:
4.0

Steven was great helping us and answering my questions!!

Barbara Loewen 
Rating:
4.0

Customer did not leave a comment.

christopher santoro 
Rating:
4.0

If there ware Driver support from the U-Haul end, it would be great. Other than that, it's great.

Mahim Hasan 
Rating:
5.0

Easy efficient process.

Kellie Glaze 
Rating:
2.0

If a customer purchases extra equipment besides the moving truck - please check and make sure you equip the customer with the extra equipment they paid for. We paid for a dolly - never got one during the move and we were charged. We were only able to get this refunded by talking to a different representative at a different location…

Courtney Marshall 
Rating:
4.0

Customer did not leave a comment.

kyle woodland  |  Overall Experience 
Rating:
5.0

Nothing. It was a good experience.

PATRICK CRUVER 
Rating:
5.0

Tyler was great. Very conscientious and professional.

Laura Wood 
Rating:
5.0

Customer did not leave a comment.

jerry broemmeling 
Rating:
3.0

Customer did not leave a comment.

Eric Suton 
Rating:
5.0

Customer did not leave a comment.

Judy Stinson 
Rating:
3.0

Like to know what happened to the $33 i spent online reserving the pickup truck i needed for today 2/6/24 that i reserved last month n then wherever the hell $96 came from cuz it wasn't in the reservation part n then at the very end...having to pay $145 .... Ur site shows it for $19 n change to rent n then having to dip into my rent $ cuz its more than what the initial cost is? I shoulda just rode my bike to cda n back cuz its only $25 for a tank round trip n dealt with no speedometer.... I doubtfully will be renting it again.

Rich Crawford 
Rating:
1.0

The communication is terrible and they don’t tell you all the facts ! DO not rent from them ! L They are dishonest and the biggest untruthful people I have met ! Very unprofessional from every person in the store . I didn’t even have my units for 24 hours and they refused to give me a refund on the amount I paid even though both units I rented had nothing put it to them ! Be very careful don’t rent from them look elsewhere in town !

Beth Beddingfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade Roberts 
Rating:
3.0

Customer did not leave a comment.

deane joy 
Rating:
5.0

Customer did not leave a comment.

Beth Beddingfield  |  First Impressions 
Rating:
1.0

The desk attendant was difficult to work with. He didn't do his job and I had to do most everything. Made renting a truck nearly impossible. When I tried to get him to do his job, he replied, "I only get paid $15 an hour."

SHANE HUDSON 
Rating:
3.0

Stop requiring a cellphone

John Dawson 
Rating:
2.0

Location called saying I was late even though I had dropped off earlier in the day. I was not impressed with their customer service. Would not give me fuel credit even though I returned with wayyyyyy more gas than was given to me. Made me go to customer service to get it fixed.

Gabrial brant 
Rating:
5.0

Awesome service, great experience, made it super easy. Thanks again!

AmberLee Jones 
Rating:
4.0

Customer did not leave a comment.

richard goes  |  First Impressions 
Rating:
4.0

When I picked up the trailer the 2 male employees were very friendly and helpful (one was training). When I left I had an appliance dolly and that was all I had ordered. When I returned the trailer in West Richland, the gentleman was also very friendly and helpful. The order said that I had 23 blankets which I had not ordered and not received (looking at the order they were though). I called the Moscow office and Brittany,, the manager was rude to both myself and the gentleman helping me. My experience overall was very good, with the exception of the extreme rudeness from Brittny in Moscow.

Claudine Tanner 
Rating:
3.0

Customer did not leave a comment.

Todd Weston 
Rating:
5.0

Smooth check in process

Alexia Lewis 
Rating:
5.0

Customer did not leave a comment.

Joe Riley 
Rating:
4.0

Third party service providers hired through U-Haul were helpful. The Moscow third party service provider was not as professional as I expected. I witnessed him standing on the top of my dresser drawer bureau to relocate an item he placed behind the bureau and was at a loss of knowing how to politely inform him of my disappointment in his ability to display respect to a belonging of mine. The Boise third party service provider was adequate and kind. Subsequent to their completion of unloading the U-Haul contents, I hired them separately for my continued moving needs.

Lori Larson 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn Sadowsky  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John Krouse 
Rating:
5.0

Customer did not leave a comment.

Brandon DEYARMIN 
Rating:
5.0

I brought back the equipment 2 days early and want a refund for 2 days of $757.52. I don’t understand why I need to pay for equipment on the days I did not use it. It doesn’t make sense that I have to return it to Maplewood MN when the license plate is from Arizona.

Mark Steiner 
Rating:
5.0

Customer did not leave a comment.

Hannah Bunting 
Rating:
4.0

Just like the pick up location, the drop off was great. Easy and hassle free.

Christian Giomi 
Rating:
5.0

We wanted to rent a uhaul from the town we lived in but none were available in the size we wanted. They called within 20 minutes of me booking and found one at a town nearby for us and set it all up. Great customer service!

Cole Allen 
Rating:
3.0

Customer did not leave a comment.

Rick Flomer 
Rating:
5.0

Customer did not leave a comment.

Marco Lopes 
Rating:
5.0

Customer did not leave a comment.

Jesse Steele 
Rating:
5.0

Customer did not leave a comment.

Sharon Burnett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gustavo Silva 
Rating:
4.0

Customer did not leave a comment.

Timothy Taylor 
Rating:
5.0

Customer did not leave a comment.

Troy Breimo 
Rating:
5.0

I’m always pleased with the staff and service at this location.

Emily Gunton 
Rating:
5.0

Keep up the good work!

Cedric Habiyaremye 
Rating:
5.0

Customer did not leave a comment.

Dwight Renz 
Rating:
5.0

Customer did not leave a comment.

William Styer 
Rating:
4.0

Customer did not leave a comment.

William Styer 
Rating:
5.0

Customer did not leave a comment.

Glenn Parker 
Rating:
5.0

Customer did not leave a comment.

Nathan Bailey 
Rating:
2.0

Have additional units of the reserved unit on hand. In my situation the only one was being returned same day as my pickup & those plans changed so I had to take a unit that was much bigger than I needed/wanted. It created addtl stress in me towing & managing the bigger unit & it wasn’t even half full. The person who called same day about the change was rude. The on site staff was helpful.

Darin Stangel 
Rating:
5.0

Customer did not leave a comment.

HEIDI LINEHAN  |  Overall Experience 
Rating:
5.0

Great service, great overall, but when returning after hours, the app did not work, so was confusing as to what to do

Bev Wilson 
Rating:
5.0

Great service. Trailer was easy to maneuver and handled well. Good tires, clean, and well maintained.

WILLIAM CACCIA 
Rating:
5.0

The truck was new and in great condition, the GM was profession, kind, and friendly, and the whole experience was wonderful. I plan to use U-Haul Moscow until I need a truck often enough to justify buying one myself!

james shearouse 
Rating:
5.0

Great service!

Craig McCormick 
Rating:
1.0

Reserved a 5x10 enclosed trailer. Got there and the only one they had was non op. Gave me a bigger trailer. Running lights didn't work. Blew the fuse twice. Turns out that that trailer was the same one I rented 2 weeks before, and it did the same thing, blew the running lights fuse. Yes, I told them the first time about the problem. Obviously it wasn't fixed. I was not happy, both times. And no, the problem is not my truck. I have 2 flatbed trailers, a boat trailer, and a pickup bed trailer, and they all work fine. I have been a certified master mechanic for 50 years. I owned a restoration shop for 40 years. I believe you owe me at a minimum the $113 I had to pay for a motel room, because I could drive at night with no lights. And you need to hire people who actually know what they are doing and can do repairs. That means you need to actually pay a decent wage, so that you have competent mechanics that actually fix problems instead of leaving people like me stranded in the middle of the night!

Scott Storch 
Rating:
5.0

Customer did not leave a comment.

Anne Smith 
Rating:
1.0

People who worked were so rude and did not know how to work the computer..will never go back

DONNA CHAMBERS 
Rating:
3.0

Customer did not leave a comment.

David Phillips 
Rating:
5.0

Thank you!

David Stark 
Rating:
1.0

Had a major scare because some one marked my unit as moved out by mistake and took an hour on the phone to figure it out causing me to pay for an extra month that I had previously gotten for free because of a deal on the site. Also had multiple emails about paying for my unit after I moved out.

Jayden Sexton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GLEN JACKSON 
Rating:
5.0

Customer did not leave a comment.

Addison Richey 
Rating:
5.0

Customer did not leave a comment.

William Lyon 
Rating:
2.0

Of the folks with whom I interacted at the Moscow location, only one of the three was pleasant. Of the two others, I got the impression that I was imposing on their day.

Mark Littleton 
Rating:
5.0

Very friendly and knowledgeable staff. Thank you very much!!!

MISHELLE LOWDERMILK  |  Overall Experience 
Rating:
3.0

Returning a trailer on a Sunday knowing they closed at 5pm. Pulled into the parking lot with the 'open' sign still on at 4:57. Walked to the door and it was locked, got the attention of two attentants, who were sitting behind the front desk. After pointing at the lit open sign, and several looks between the 2 of them, one finally came out the side door and asked if they could help me. I told him I was returning the trailer and he told me they had already closed everything down and I would have to take care of it myself. After showing him my phone said 4:59, he reluctantly help get the trailer of my hitch, and told me I would have to do the self checking (which was not working at the time). The service at this UHaul is terrible.

Janis Steffens 
Rating:
5.0

We had a great experience and it met all our needs and will use U-Haul services in the future.

katie Lierman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Bodart 
Rating:
5.0

Brittany was very helpful

Nicholas Heinsohn 
Rating:
5.0

Customer did not leave a comment.

MARRYANN MILLER 
Rating:
5.0

Customer did not leave a comment.

Raymond Atkins 
Rating:
5.0

Customer did not leave a comment.

Joseph White 
Rating:
4.0

Customer did not leave a comment.

William Auvil 
Rating:
3.0

Customer did not leave a comment.

knute rognaldson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Roland 
Rating:
5.0

Customer did not leave a comment.

Sr sohag 
Rating:
5.0

Customer did not leave a comment.

Douglas Niles 
Rating:
2.0

Mom always said if you can’t say anything good don’t say anything at all

MANUEL AVILA 
Rating:
4.0

The location was fine, the guy who worked there was nice, however because of a miscommunication on the front end, it left a bad taste in my mouth.

Matt Willmes 
Rating:
5.0

Customer did not leave a comment.

Lori Palmer 
Rating:
2.0

Replace the employees

Mike Saralecos 
Rating:
5.0

Customer did not leave a comment.

Elayna Lieberman 
Rating:
1.0

The customer service was terrible. I reserved a pickup for the day, went in to pick it up, the agent was eating at the counter, after getting his attention he gave me the key didn't say anything about a detailed inspection that needed pictures of the odometer and gas gage. I looked at gas gage it looked pretty full. Used the pickup for 12.2 miles, dash computer said it got 14.3 mpg, i put 1 gall of gas in and presented the recite on drop off. Check out guy came out with a soda in his hand and an attitude, looked at it and said i didnt fill it completely full and i would owe an additional 2 and a half gallons . He couldn't understand the logic and would and could not budge off of his computer. The manager was just as rude, when you stop using common sense and allow the computer to make all your decisions something is terribly wrong with our employees.So their new pickup gets 4 miles to the gallon. More then likely someone at the shop used it or it wasnt filled. All i know is this was the worst customer service i've had the misfortune to deal with.

George Paris 
Rating:
5.0

Easy to pick up, easy to drop off and a good price.

Pat VanDahlen 
Rating:
4.0

Customer did not leave a comment.

John Garvey  |  Overall Experience 
Rating:
5.0

Perfect 👌

Troy Breimo 
Rating:
5.0

Customer did not leave a comment.

Leana Amerman 
Rating:
5.0

Very helpful staff! Brittney was quick to unhook my trailer in the poring rain and send me on my way so I didn’t have to do it in the storm!

Joshua Sewell 
Rating:
5.0

Customer did not leave a comment.

Robert Dugenske  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philemon Rose 
Rating:
1.0

Bated, switched and scammed. I arrived from out of state with an online confirmed storage space reservation and was told reservations were only “requests” and the unit I reserved was not available. The only unit “available” was twice the size and price of the one I had reserved. I was then asked to provide a different email than my online account “for security”. The higher priced unit was then booked on an account under the second email. I was a “ no show” for the original reservation under my primary account and asked via email for feedback on why I did not keep my reservation. When I expressed my concern about this I was told by staff that they are the only U-Haul in a town with two universities so they can get away with anything they want. I contacted the manager with no response.

Cheryl Cobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stiv Lemeshko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Brans  |  Overall Experience 
Rating:
1.0

I had a lot of difficulty in checking out of my unit. I am not local, and only needed it because a different local Uhaul left me high and dry on the morning of my house move. I tried the app, didn't work. I rang the office and was "put on hold", briefly before being cut off and hung up on. The 1-800 number are unhelpful. Nightmare.

Alex Kirkpatrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Burke Fewel  |  Overall Experience 
Rating:
5.0

Fantastic!

Bob Gillespie  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NATALIE BURDEN  |  First Impressions 
Rating:
5.0

Very surprised how safe, key entry was nice, others in the facility were actually nice too, very glad this was available in Moscow.

Glenn Darley  |  Overall Experience 
Rating:
5.0

The staff was great every time I've dealt with them!

Cindy Schaeffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian Gilkey  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

MATTHEW BAYLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Fetz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott morrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan Byers  |  First Impressions 
Rating:
5.0

We had a unit at this location for almost 6 years. Only left due to the fact that we bought a house and did not need the unit anymore. Great place to store your belongings!

Valarie Marchbanks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phil Gray  |  First Impressions 
Rating:
4.0

Clean area. Staff always helpful. Good experience.

Balynda Bridge  |  Overall Experience 
Rating:
5.0

Brittany Williams was wonderful to work with and my overall experience with the Moscow U-Haul storage center was very positive!

Peggi Hopper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN GIBLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt Grosvenor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roxey burt  |  First Impressions 
Rating:
5.0

Very safe, looks like brand new paint and super clean.

Glenn Darley  |  First Impressions 
Rating:
3.0

The keypad to access the storage area was broken multiple times so I had to go into the store front to gain access to the storage area. Other than that it was great.

Megan Woodden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Tullsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Hawley  |  Overall Experience 
Rating:
3.0

Not a bad storage unit, but there were mice and they got all over my stuff and some of it I had to throw away.

Haley Hoberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharma Chavez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heidi titus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Atwood  |  Overall Experience 
Rating:
1.0

I arrived on site and the storage unit I had reserved online was not available. Therefore, I had to quickly arrange alternate storage add another location well my movers waited on the clock for me to get a storage unit to unload into. Your failure to notify me that the storage unit was not available resulted in extra gas, extra mileage to be paid for, and an extra $140 in labor costs for my movers. The service is unacceptable and I will be writing about my experience on multiple platforms.

MATTHEW BAYLY  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

KIARRA HAIGHT  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Khoi Vu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Watts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Smith  |  First Impressions 
Rating:
5.0

I was angry because I was called on June 30th & told they did not have the cargo van I reserved for my move. I had to change the reservation to June 31, 2022 & on that day I had NO one to help with my move. The manager was friendly & seemed exhausted & overwhelmed. He gave free one month storage & even accepted my van return 5 minutes before the facility closed....which I didn't expect him to do. Please give him a raise...BLESS HIS HEART!

Lori Luna  |  First Impressions 
Rating:
1.0

In the words of the employee when I arrived on time to pay for a self-storage unit I had reserved: "I'm sorry we don't have anything available. Reservations don't mean anything." Absolutely laughable. Way to absolutely ruin moving plans 👍 I would never recommend U-Haul to anyone, period.

David Vohra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Wood  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David Boehm  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Autumn Holt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA SAVAGE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara Wood  |  First Impressions 
Rating:
5.0

The manager is outstanding. Havnt had any issues. The only issue I had was with another customer and the manager brittany took care of the situation like a pro. Uhaul should hire more like her at every uhaul.

Matthew Williams  |  Overall Experience 
Rating:
5.0

Everyone was very nice and knowledgeable! This was my first time renting a storage unit from here and the process was simple and quick. Jeremiah made sure my gate code worked and walked me to my unit to show me how to open the door, the complimentary lock, etc. I really appreciated the help and I absolutely recommend storing your stuff here! Thank you again!

Jaime Shaffer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JACKIE PYLES  |  Overall Experience 
Rating:
5.0

The staff there was excellent and professional, there were 2 guys that helped us, Jacob and Josh and they’re customer service was great.

Billy Hadley  |  First Impressions 
Rating:
4.0

Kind of expensive after the thirty day free are over for such a small storage otherwise satisfactory

Tammy Bunnell  |  First Impressions 
Rating:
1.0

That Britany, (I think her name was) is the rudest person I have ever met. And someone was in my facility before I moved out. Early on in the rental she accused me of leaving the lock off. I had to buy another lock

MARIE TAYLOR  |  Overall Experience 
Rating:
5.0

Price for units seem a bit steep, however they are in line with the going rates for storage units inside a gated area

Jess Izzo  |  Online Move In 
Rating:
5.0

Was super nice helped me get set up and were more than friendly! Had some lady almost run me over in the middle of units and let them know the General Manager was there which was amazing to see here hands on working with her employees instead of sitting in some office. Anyways informed her and she understood right away why I was upset and that it was not okay the speed limit is like 2-5mph and this lady breezed past me close enough I had to move before the mirror hit me.

KIARRA HAIGHT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beckett Carpenter  |  Overall Experience 
Rating:
5.0

Great staff. Easy access.

Paul Cook  |  First Impressions 
Rating:
4.0

The facility is too small for the traffic and use it is getting. Staff were always pleasant and pretty helpful. UBoxes blocked my indoor access door for days and were next moved into the indoor loading area. This made moving my stored stuff more challenging. But overall, I have had a consistently positive experience here and with Uhaul in general for the past five months as I prepped for and executed a family move to a new city.

kirsten pomerantz  |  Overall Experience 
Rating:
3.0

The manger is rude and disrespectful.

JACKIE PYLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Hollis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maizie Alonzo  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

james Gray  |  Overall Experience 
Rating:
5.0

I appreciated the convenience of the storage locker to parking access. Very clean property. Great temperature control inside locker. Very glad this was available when I REALLY needed the extra storage of my stuff.

PAMELA ARBORGREEN  |  Overall Experience 
Rating:
5.0

Staff were very helpful and the storage unit was clean, easily accessible and secure.

kenneth mcknight  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Prashant Gupta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Oster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Kerr  |  Online Move In 
Rating:
5.0

The GM is outstanding!!!

John Merrill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh Coder  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. The auto billing was very convenient. The storage area itself was always easy to access when I needed.

jennifer ludiker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabriel Portolese  |  Overall Experience 
Rating:
2.0

The employees were severely under staffed. I waited an hour just to get my reserved storage unit. The line was out the door by the time I was finished. The employee Brittany was very rude to other incoming guests. Once my moving /storage needs are fulfilled, I will it be coming back to this U-Haul location/office.

Sue Isbell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah Behler  |  First Impressions 
Rating:
1.0

This was a case of what I consider false advertising. First, I was lead to believe that my storage unit was secured when I made the reservation for my Uhaul truck. I later came to find out that it was not secured, that there were no available units and that I needed to keep calling until one opened up. After many calls One finally opened up and I reserved it. Second, I came to then find out that this facility does not honor the “first month of storage free” as advertised on the Uhaul website. The clerk at the Moscow, ID store acknowledged this was a problem as many customers expect the first month free and are upset when they find out this is not the case. Because storage units are hard to come by I went ahead and paid the $189 for the first months rent. I could never discuss the matter with Brittany the manager as she was never at the store when I stopped in and I got tired of waiting on hold on the Uhaul 800 number. Third, the unit was not climate controlled as advertised. All of the climate controlled units were apparently full. I reserved the unit , paid in full and it sat empty for a month while I searched and waited for a climate controlled unit. One finally came open, I canceled my unit with Uhaul and moved my belongings into another facility. Based on the false advertising : no units available, no climate controlled units available and no first month free as advertised I would like a full refund of my $189. Thank you, Maurice Keith Mader 307-680-5573

Maurice Keith Mader  |  Overall Experience 
Rating:
5.0

Even though I wasn’t able to get a unit with you guys the service I did get was great.

micah crosby  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

LAURA OLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fouad Bayomy  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. I really appreciated being shown the unit I rented, first. Facility is very well kept and very clean. I feel confident that my storage items will be kept safe and out from the elements in this location.

Matthew Sarr  |  First Impressions 
Rating:
5.0

Staff was friendly! Especially that Matt guy.

Rhonda Csergei  |  Overall Experience 
Rating:
5.0

very good and prompt service.

Gloria Morelli  |  Overall Experience 
Rating:
5.0

The General Manager, Matt, was friendly, knowledgeable and easy to work with. Keep him around!

Rhonda Csergei  |  First Impressions 
Rating:
5.0

The staff at Moscow office are friendly, professional, knowledgeable and highly courteous. And, this location is very convenient.

Fouad Bayomy  |  First Impressions 
Rating:
4.0

Disappointing that units are not lighted

Gloria Morelli  |  First Impressions 
Rating:
5.0

Excellent experience all the way around, will be back,,thank you,

Brad Dennis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bailey Briggs  |  Overall Experience 
Rating:
5.0

We used this storage unit for years and it was safe, secure, and not infiltrated by the weather. The staff here is fantastic and took care of other moving needs too. Thanks!

KATHIE GLASEBROOK  |  Overall Experience 
Rating:
5.0

Excellent customer service, I was given information that helped me realize exactly what I wanted and needed for my belongings. I just came in for boxes due to a bad storage somewhere else and foundout Uhaul had exactly the secure, clean storage units I needed! Great facility and storage units I really appreciate the staffs suggestions and help! The lady was very helpful, informative, friendly and knowledgable. Uhaul is an excellent company!

brandon leonardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AHMED IBRAHIM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Kent  |  Overall Experience 
Rating:
3.0

Everything was great except employees did not wear masks. Very frustrating.

Cindy Bechenski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meagan Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Kent  |  First Impressions 
Rating:
5.0

Very impressed with the people who work for uhaul. Very kind, thoughtful and helpful. Exceptional customer service.

ALICE HARDIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen Quist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia Astrene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith Pulliam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael mccormick  |  Overall Experience 
Rating:
5.0

Matt is a sexy beast

Grayson Gebhard  |  Overall Experience 
Rating:
5.0

We had a few misunderstandings as to the billing. They were immediately addressed after listening intently. Well done! Very helpful and always busy. Did all they could to make a busy busy business a pleasant experience.

Karen Calvert  |  Overall Experience 
Rating:
5.0

mat is best and mskenzyie is best too for Moscow store uhaul. thank you for awesome.

Grayson Gebhard  |  First Impressions 
Rating:
5.0

The General Manager, Matt Williams made the while experience seamless. He is quick, clever and easy to work with. Thanks Moscow Uhaul!

Rhonda Csergei  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joy Gaston  |  Online Move In 
Rating:
5.0

Very personable people. Friendly and accommodating

Barbara Rexford  |  Overall Experience 
Rating:
3.0

As mentioned, the interior of the storage facility was well maintained. I believe however that the staff should be careful to keep the entrance to the storage clear always so that people can drive through. Many times this has not happened. Other than that, great storage facility.

Ian Riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvia Himenez  |  Overall Experience 
Rating:
2.0

Online, I reserved a 10x15 storage unit and received a confirmation notice for that specific size. The website noted that there was one 10x15 unit available and that is what I reserved (two days prior to rental). When I arrived at the UHaul facility in Moscow with a UHaul truck full of my household furnishings and after driving 300 miles that day (Boise to Moscow), the UHaul attendant informed that there were no units that size available in spite of my reservation. I asked what options existed and she told me I could either rent a 5x10 unit or go find another storage facility. I reiterated that I had a confirmation for the 10x15 unit and again asked what options existed as one 5x10 unit would not be sufficient. She repeated the same two options and offered no other solution. After letting her know that the 5x10 was 1/3 the size of a 10x15 and that it would not be large enough, I asked if there were possibly two 5x10 units available. She replied that there were but that they were not located close together. I asked if would be possible to rent both of the 5x10 units at the same price as the 10x15 since there is an inordinate price differential based on square footage. For example, the cost of a 10x15 unit is approximately $1 per square foot per month. The cost of a 5x10 unit is approximately $2 per square foot per month. She advised that she would request the modified cost for the units but that it could not be confirmed until Monday, June 15. I also said that I would need another lock, which she provided at no cost (which was very kind of her). I would like to say that she seemed hesitant about her ability to handle this situation and it was apparently hard for her to have to tell a customer that the unit that was confirmed was not available - a situation she should not have been put in by the company. Knowing that she was not responsible for UHaul's lack of integrity in honoring a confirmed reservation, I thanked her for her help. She was very pleasant but did not seem to be able to think of helpful solutions until prompted with ideas that I generated. I would like to thank her for helping me and I feel bad that she was put in that situation by her employer, but I would have also liked for the solutions to have been presented by the company making the error. Since the final rental cost will not be approved until Monday, June 15, I would also like to request that the two 5x10 units that I ended up renting be charged at the monthly rate of $1 per square foot (equivalent to the cost of the 10x15 unit) which would be approximately $100 per month, rather than the rate of the 10x15 unit, since I am only getting 100 square feet of storage space instead of 150 square feet. Please let me know if this reduced monthly rate will be honored due to the error made by UHaul. Thank you so much for your consideration of this request. I appreciate being able to use your clean and well maintained storage facility as it is a very convenient location for me. Karen Quist, cell 240-446-1111

Karen Quist  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael mccormick  |  First Impressions 
Rating:
5.0

Very professional & friendly

Barbara Rexford  |  Overall Experience 
Rating:
5.0

Very professional & friendly

Barbara Rexford  |  First Impressions 
Rating:
1.0

your centralized res system is poor. it doesn't show the actual storage unit availability when the operator tries to enter my res. this created lots of trouble for me.

MICHAEL WILDE  |  First Impressions 
Rating:
5.0

Super nice and helpful!

Daniel Litterll  |  Overall Experience 
Rating:
5.0

I haven't placed my belongings into my unit yet and won't for about a week I like the security on the site

Barbara Rexford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Crystal Bergley  |  Overall Experience 
Rating:
5.0

I arrived at the U-haul in Moscow Idaho in the cold of winter. Contrasted by the rigors of the harsh weather and misery of moving where helpful U-haul attendants. Sure there are always those in line ahead of you with a rant about this or that, but these people are the real deal. They treated me very fair, courteous and even when I was a bit short - went the extra mile! I thought to bring them a little something to show my appreciation, but the COVID19 has got me thinking otherwise. The least I can do is leave a stellar review to showcase how nice these folks are to do business with. Thanks for a pleasant move in the worst of conditions. Moscow U-haul is #1.

Forrest Purdy  |  Overall Experience 
Rating:
5.0

Easy to check in. Employees were friendly and showed how to enter the facility.

Qi Song  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Crystal Bergley  |  First Impressions 
Rating:
5.0

Very knowledgeable, fast, easy and friendly customer service. If you need any of the services of a moving/storage company, this is the place to go in town. She was great. Mario Silva

Mario Silva  |  First Impressions 
Rating:
5.0

The staff was so friendly. The move in process was smooth and the staff even offered to help me as I was alone and there were large heavy items. That is going above and beyond!

Rhonda Csergei  |  Overall Experience 
Rating:
5.0

The staff were very good and took care of everything in a professional manner!!

Cindy Schaeffer  |  First Impressions 
Rating:
4.0

This facility is very clean and well-maintained.

don drum  |  Overall Experience 
Rating:
5.0

Matt is awesome! He helps me with my questions and always has an answer to everything! the part time crew were all knowledgeable and respectable in helping me with further questions/inquiries

tobias demaray  |  First Impressions 
Rating:
5.0

Best customer service I've experienced in a long time.

Thomas Koehler  |  First Impressions 
Rating:
4.0

The manager rented me storage units that were not available to rent. But went above and beyond to make this right. I REALLY APPRECIATE THAT. I do feel the store could use more help.

Bill yates  |  Overall Experience 
Rating:
1.0

Unfriendly staff. On more than one occasion was treated rudely. When I made my truck reservation, I found out 2 weeks later it was put in as a quote!! The truck I did get was filthy and disgusting

FAYE WILLIAMS  |  Overall Experience 
Rating:
5.0

Best service I have ever had at a facility.

Chandler Hartley  |  First Impressions 
Rating:
1.0

Matt is a new manager so i will cut him slack. But the rest of the people there are either rude, lazy, or dumb. The girl who is rude beyond words. One guy backed into my boyfriends car.

sarah arciga  |  Overall Experience 
Rating:
3.0

Long wait time for someone to help me

Rachel Johnson  |  First Impressions 
Rating:
5.0

Everyone at this UHaul was very helpful and friendly!

colista mclean  |  Overall Experience 
Rating:
3.0

it was good experience

Waled Alshhrani  |  Overall Experience 
Rating:
4.0

N/A

H AND R BLOCK  |  Overall Experience 
Rating:
5.0

Very convenient.

JIM STITT  |  Overall Experience 
Rating:
4.0

The people in Gillette, WY were a great help. The truck was serviced and ready to go, they worked with me on pickup times for multiple pieces of equipment. Overall, an excellent moving experience.

Luke Antonich  |  Overall Experience 
Rating:
4.0

In today's world, all trucks rented for any distance move should have cruise control. And windup widows? Give me a break! Other than that my 15-foot rental was great.

Thomas Cole  |  Overall Experience 
Rating:
3.0

We had a 10x20 unit reserved, but were notified when we arrived with a full moving truck that none were available. Had to switch to a 10x15. Hard to get a Uhaul truck into storage area

Tim Cowmnan  |  Reservation 
Rating:
5.0

My neefs were met

tamara johnson  |  Overall Experience 
Rating:
2.0

I was signed up for automatic payments, and my payment date was 9/6. I was charged for the month of September, even though my unit was empty and I turned in the key on the 6th. Seems like robbery!!!!

Travis Rollins  |  Overall Experience 
Rating:
2.0

Despite booking a storage unit four months in advance, my unit had been given to someone else. While accommodations were made, I had to move everything up a flight of stairs instead of a ground unit.

Avery Brock  |  Overall Experience 
Rating:
5.0

During their busiest season the staff here (especially Jessica and JD) were exemplary in locating our shipment & going above and beyond. They remembered our names and were super friendly and helpful.

Rane VanOvermeiren  |  Overall Experience 
Rating:
5.0

friendly, helpful staff dedicated to finding the best solution for my poorly-planned move

Jamison Rubino  |  Overall Experience 
Rating:
5.0

I would recommend this facility to others.

Gary St. George  |  Overall Experience 
Rating:
3.0

No space to enter storage facility, bad parking, stuff left all thought the parking lot with little to no space for cars to drive though. Staff is kind but unhelpful.

Ann Dils  |  Overall Experience 
Rating:
4.0

I would have appreciated a partial refund for the last month (July) because we used the storage for only 3 days that month!

Ana Cornea  |  Overall Experience 
Rating:
4.0

Everybody was very nice and everything was great

Michelle Leonard  |  Overall Experience 
Rating:
5.0

During the 5 years I rented a storage room at this location, I received nothing but exceptional service. Highly recommended!

MARK HAVENS  |  Overall Experience 
Rating:
4.0

Was mostly satisfied using a U-box. My box seemed to have a construction problem with the door and kept getting stuck. It was just what I needed.

Lindsay mccoy  |  Overall Experience 
Rating:
4.0

rates seem a bit high. no restroom available.

Rodney Opsal  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top