John N.
El cliente no dejó un comentario.
Comentarios de los clientes para U-Haul Storage of Moscow
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Storage of Moscow
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Gary G.
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Overall Experience
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very good and prompt service.
Rhonda C.
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First Impressions
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The General Manager, Matt, was friendly, knowledgeable and easy to work with. Keep him around!
Fouad B.
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First Impressions
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The staff at Moscow office are friendly, professional, knowledgeable and highly courteous. And, this location is very convenient.
Gary G.
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First Impressions
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Disappointing that units are not lighted
Brad D.
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Overall Experience
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Excellent experience all the way around, will be back,,thank you,
KATHIE G.
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Overall Experience
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We used this storage unit for years and it was safe, secure, and not infiltrated by the weather. The staff here is fantastic and took care of other moving needs too. Thanks!
brandon l.
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First Impressions
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Excellent customer service, I was given information that helped me realize exactly what I wanted and needed for my belongings. I just came in for boxes due to a bad storage somewhere else and foundout Uhaul had exactly the secure, clean storage units I needed! Great facility and storage units I really appreciate the staffs suggestions and help! The lady was very helpful, informative, friendly and knowledgable. Uhaul is an excellent company!
Cindy B.
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Overall Experience
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Everything was great except employees did not wear masks. Very frustrating.
ALICE H.
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Overall Experience
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Very impressed with the people who work for uhaul. Very kind, thoughtful and helpful. Exceptional customer service.
Grayson G.
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Overall Experience
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Matt is a sexy beast
Karen C.
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Overall Experience
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We had a few misunderstandings as to the billing. They were immediately addressed after listening intently. Well done! Very helpful and always busy. Did all they could to make a busy busy business a pleasant experience.
Grayson G.
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First Impressions
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mat is best and mskenzyie is best too for Moscow store uhaul. thank you for awesome.
Rhonda C.
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Overall Experience
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The General Manager, Matt Williams made the while experience seamless. He is quick, clever and easy to work with. Thanks Moscow Uhaul!
Barbara R.
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Overall Experience
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Very personable people. Friendly and accommodating
Ian R.
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Overall Experience
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As mentioned, the interior of the storage facility was well maintained. I believe however that the staff should be careful to keep the entrance to the storage clear always so that people can drive through. Many times this has not happened. Other than that, great storage facility.
Karen Q.
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First Impressions
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Online, I reserved a 10x15 storage unit and received a confirmation notice for that specific size. The website noted that there was one 10x15 unit available and that is what I reserved (two days prior to rental). When I arrived at the UHaul facility in Moscow with a UHaul truck full of my household furnishings and after driving 300 miles that day (Boise to Moscow), the UHaul attendant informed that there were no units that size available in spite of my reservation. I asked what options existed and she told me I could either rent a 5x10 unit or go find another storage facility. I reiterated that I had a confirmation for the 10x15 unit and again asked what options existed as one 5x10 unit would not be sufficient. She repeated the same two options and offered no other solution. After letting her know that the 5x10 was 1/3 the size of a 10x15 and that it would not be large enough, I asked if there were possibly two 5x10 units available. She replied that there were but that they were not located close together. I asked if would be possible to rent both of the 5x10 units at the same price as the 10x15 since there is an inordinate price differential based on square footage. For example, the cost of a 10x15 unit is approximately $1 per square foot per month. The cost of a 5x10 unit is approximately $2 per square foot per month. She advised that she would request the modified cost for the units but that it could not be confirmed until Monday, June 15. I also said that I would need another lock, which she provided at no cost (which was very kind of her). I would like to say that she seemed hesitant about her ability to handle this situation and it was apparently hard for her to have to tell a customer that the unit that was confirmed was not available - a situation she should not have been put in by the company. Knowing that she was not responsible for UHaul's lack of integrity in honoring a confirmed reservation, I thanked her for her help. She was very pleasant but did not seem to be able to think of helpful solutions until prompted with ideas that I generated. I would like to thank her for helping me and I feel bad that she was put in that situation by her employer, but I would have also liked for the solutions to have been presented by the company making the error. Since the final rental cost will not be approved until Monday, June 15, I would also like to request that the two 5x10 units that I ended up renting be charged at the monthly rate of $1 per square foot (equivalent to the cost of the 10x15 unit) which would be approximately $100 per month, rather than the rate of the 10x15 unit, since I am only getting 100 square feet of storage space instead of 150 square feet. Please let me know if this reduced monthly rate will be honored due to the error made by UHaul. Thank you so much for your consideration of this request. I appreciate being able to use your clean and well maintained storage facility as it is a very convenient location for me. Karen Quist, cell 240-446-1111
Barbara R.
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Overall Experience
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Very professional & friendly
Barbara R.
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First Impressions
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Very professional & friendly
MICHAEL W.
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First Impressions
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your centralized res system is poor. it doesn't show the actual storage unit availability when the operator tries to enter my res. this created lots of trouble for me.
Daniel L.
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Overall Experience
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Super nice and helpful!
Barbara R.
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First Impressions
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I haven't placed my belongings into my unit yet and won't for about a week I like the security on the site
Forrest P.
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Overall Experience
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I arrived at the U-haul in Moscow Idaho in the cold of winter. Contrasted by the rigors of the harsh weather and misery of moving where helpful U-haul attendants. Sure there are always those in line ahead of you with a rant about this or that, but these people are the real deal. They treated me very fair, courteous and even when I was a bit short - went the extra mile! I thought to bring them a little something to show my appreciation, but the COVID19 has got me thinking otherwise. The least I can do is leave a stellar review to showcase how nice these folks are to do business with. Thanks for a pleasant move in the worst of conditions. Moscow U-haul is #1.
Qi S.
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Online Move In
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Easy to check in. Employees were friendly and showed how to enter the facility.
Mario S.
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First Impressions
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Very knowledgeable, fast, easy and friendly customer service. If you need any of the services of a moving/storage company, this is the place to go in town. She was great. Mario Silva
Rhonda C.
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Overall Experience
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The staff was so friendly. The move in process was smooth and the staff even offered to help me as I was alone and there were large heavy items. That is going above and beyond!
Herbert W.
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First Impressions
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The staff were very good and took care of everything in a professional manner!!
don d.
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Overall Experience
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This facility is very clean and well-maintained.
tobias d.
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First Impressions
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Matt is awesome! He helps me with my questions and always has an answer to everything! the part time crew were all knowledgeable and respectable in helping me with further questions/inquiries
Thomas K.
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First Impressions
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Best customer service I've experienced in a long time.
Bill y.
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Overall Experience
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The manager rented me storage units that were not available to rent. But went above and beyond to make this right. I REALLY APPRECIATE THAT. I do feel the store could use more help.
FAYE W.
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Overall Experience
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Unfriendly staff. On more than one occasion was treated rudely. When I made my truck reservation, I found out 2 weeks later it was put in as a quote!! The truck I did get was filthy and disgusting
Chandler H.
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First Impressions
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Best service I have ever had at a facility.
sarah a.
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Overall Experience
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Matt is a new manager so i will cut him slack. But the rest of the people there are either rude, lazy, or dumb. The girl who is rude beyond words. One guy backed into my boyfriends car.
Rachel J.
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First Impressions
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Long wait time for someone to help me
colista m.
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Overall Experience
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Everyone at this UHaul was very helpful and friendly!
Waled A.
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Overall Experience
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it was good experience
H AND R B.
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Overall Experience
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N/A
JIM S.
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Overall Experience
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Very convenient.
Luke A.
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Overall Experience
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The people in Gillette, WY were a great help. The truck was serviced and ready to go, they worked with me on pickup times for multiple pieces of equipment. Overall, an excellent moving experience.
Thomas C.
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Overall Experience
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In today's world, all trucks rented for any distance move should have cruise control. And windup widows? Give me a break! Other than that my 15-foot rental was great.
Tim C.
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Reservation
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We had a 10x20 unit reserved, but were notified when we arrived with a full moving truck that none were available. Had to switch to a 10x15. Hard to get a Uhaul truck into storage area
tamara j.
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Overall Experience
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My neefs were met
Travis R.
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Overall Experience
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I was signed up for automatic payments, and my payment date was 9/6. I was charged for the month of September, even though my unit was empty and I turned in the key on the 6th. Seems like robbery!!!!
Avery B.
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Overall Experience
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Despite booking a storage unit four months in advance, my unit had been given to someone else. While accommodations were made, I had to move everything up a flight of stairs instead of a ground unit.
Rane V.
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Overall Experience
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During their busiest season the staff here (especially Jessica and JD) were exemplary in locating our shipment & going above and beyond. They remembered our names and were super friendly and helpful.
jamison r.
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Overall Experience
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friendly, helpful staff dedicated to finding the best solution for my poorly-planned move
Gary S.
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Overall Experience
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I would recommend this facility to others.
Ann D.
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Overall Experience
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No space to enter storage facility, bad parking, stuff left all thought the parking lot with little to no space for cars to drive though. Staff is kind but unhelpful.
Ana C.
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Overall Experience
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I would have appreciated a partial refund for the last month (July) because we used the storage for only 3 days that month!
Michelle L.
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Overall Experience
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Everybody was very nice and everything was great
MARK H.
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Overall Experience
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During the 5 years I rented a storage room at this location, I received nothing but exceptional service. Highly recommended!
Lindsay m.
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Overall Experience
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Was mostly satisfied using a U-box. My box seemed to have a construction problem with the door and kept getting stuck. It was just what I needed.
Rodney O.
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Overall Experience
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rates seem a bit high. no restroom available.
arriba