Customer Reviews for U-Haul Storage of Menomonee Falls

341 comentarios

5918 Pilgrim Rd   Menomonee Falls, WI 53051
(Located North of the intersection of Silver Spring Drive and Pilgrim Road)

(262) 293-4016

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(262) 293-4016

5918 Pilgrim Rd
Menomonee Falls, WI 53051
(Located North of the intersection of Silver Spring Drive and Pilgrim Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The van I rented was immaculately clean inside and out l. It operated perfectly on the highway and residential roads, had great visibility and the back-up camera was a huge help. The entire facility where I picked up and dropped off the van was also meticulously maintained. Misty, the manager, is efficient, helpful, and understanding. I am very impressed with her ability to maintain her fleet and a large storage facility with such attention to cleanliness, functionality and order.

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark T. 
Clasificación:
2.0

I placed an online order for a 10x10 which was offered on your site for that particular location. Upon my arrival I was given 2 units across from each other App To be equivalent to 10x10 I was expecting to have all of my belongings in one unit as I ordered online however, the agent in the office stated that they had no 10×10 available. This should not have been available online if there was no actual unit available . I was very disappointed considering the process of moving is challenging and frustrating by itself.

Katina Y.  |  Online Move In 
Clasificación:
5.0

Extremely quick check in for key cards. Explained location of unit and was ready to use. Unit was clean and ready to go.

Andrew P.  |  Online Move In 
Clasificación:
5.0

My husband had a difficult time finding the right vehicle due to the identifying number being gone, but other than that everything was great. And a huge thanks to your employee who found his phone in the truck and called me!!!!

Amanda J. 
Clasificación:
3.0

This is my second reservation with this uHaul. The first time I didn't have an issue, but this second one was a bit different. After I arrived, I learned that they did not have the furniture dolly that I had reserved over a month ago. The representative said they ran out that morning (so what about the afternoon customers that reserved them?). I also prepaid for a queen mattress protector and never received it when I picked up the uHaul. The representative gave me half a dozen blankets for free, but that was it. If I would have known that they were out of these products (even the one I purchased), I would have made other arrangements. The van was full of fuel, but the inside was not clean nor was the outside. I will likely not be returning to this uHaul... no one wants to purchase a product or rent another and not receive either.

EMILY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline F. 
Clasificación:
5.0

Entire rental process went very smoothly!! Very happy with our first experience at this location. Everyone we dealt with when we picked up and dropped off the truck on Memorial Day was very friendly and helpful!!

Richard G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Markley S. 
Clasificación:
4.0

Wider selection of vehicles.

Hubert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

edwin d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdoul Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane S. 
Clasificación:
5.0

Enjoyed everything about my experience. Will be back soon!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

hubert d.  |  First Impressions 
Clasificación:
2.0

The lady at the desk was very snippy to me and my son!

Adam R. 
Clasificación:
4.0

I did get locked inside the facility one time due to not being aware that the security measures changed (needed key card to leave). I was inside for about 1.5 hours on the phone with uhaul security with no call from management or attempt to ease the situation. Other than that it was great.

Anthony K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall D.  |  Online Move In 
Clasificación:
5.0

Customer Service and the facility exceeded our expectations! Excellent job!

JAMES M.  |  Overall Experience 
Clasificación:
5.0

Great Facility!

RHONDA M.  |  Overall Experience 
Clasificación:
1.0

Arrived at the pickup location to pick up a 10' towing van for 7:00am. Nobody was initially there and waited almost 30 minutes after opening time for an employee to arrive and help me. Called the general manager and learned that the opening employee overslept. The van used was well maintained and clean. I didn't have any issues driving the van. Dropping off the van was not a pleasant experience either. Location was not the most inviting and the person I spoke with on the phone to confirm the return was rude. They demanded I take the van to another drop off point. However, I already gave the employee (a mechanic) who was at the drop off point and they told me they will take care of the van. The mechanic was the only decent person of this whole experience. I was absolutely disappointed with this experience and the customer service and would not recommend this location or the drop off location to others.

Michael F. 
Clasificación:
4.0

El cliente no dejó un comentario.

edwin d.  |  First Impressions 
Clasificación:
5.0

Please correct my name to: Frank Fantazzi. Gracias.

frank v.  |  First Impressions 
Clasificación:
5.0

Crystle was extremely polite and helpful

Tywon B.  |  First Impressions 
Clasificación:
5.0

I love the cleanliness and friendliness. Thanks!

JESSICA M.  |  First Impressions 
Clasificación:
3.0

I booked my uhaul storage unit online. I got an email saying that I can use my passcode to enter the building and no check in is required. Upon trying to enter with my passcode, I was getting access denied. I then went into the office to see why I couldn't access and they informed me that access codes aren't used anymore and instead key cards are used. No where in the email communications I recieved indicated I needed key cards or would need to check into the office first to get my key card. I was able to find my storage unit after that which was helpful with the map. When I got to my storage unit, it had a plastic tag through it saying it was customer ready, but no indication that I should cut the tag off. I just assumed thats what I needed to do and ripped the tag off but I could have done that to any of the other units as well. Once I got into the unit, I didn't have my lock in the unit and had to go back to the office to get the lock. In the end, I was able to get everything I needed but involved two trips to the front office to get something that was different than what the email communication told me and the check in process took longer than anticipated. It would be nice to have the emailed instructions reflect the actual move in process to avoid confusion.

Michael R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

James A.  |  Online Move In 
Clasificación:
5.0

Experienced, highly competent, helpful and friendly staff! Excellent availability. Very affordable pricing and easy communication! Everything clean and operating well! I wouldn't rent a vehicle or storage from any other institution. Thank you Misty! You saved the day!

Lisa F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

The move-in experience was excellent. Friendly staff and clean storage spaces.

Srikanth P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex G. 
Clasificación:
5.0

Staff was very friendly and helpful. We had a problem with our online reservation, attendant was very helpful in resolving the issue and we were able to get our rental. A+ experience with the location.

Joseph K. 
Clasificación:
5.0

The only concern that I had is the outside door that we were to enter into was very difficult to close tight. I did call the office and she came right away and looked at it and said that it would be fixed. Hopefully when I return the door will be closed tight when I enter.

Patricia G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey K. 
Clasificación:
5.0

Nothing - great friendly service :-)

Brenda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and informative. I will recommend them to as many people and business associates as I can .We thank them for being very professional. thank you

Mike L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful staff.

Sherrin P.  |  Overall Experience 
Clasificación:
4.0

I have rented Uhauls for 40 years. This was the first time using self service via smartphone. Terrible. Complicated. At one point your website said "down for maintenance" yet no one answered 1 -800 number. Done w/Uhaul.

Keith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

I can't remember her name but I came in on 4/24 about mid afternoon. She was nice and thorough.

bao x.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and got me in and out quickly.

Douglas K. 
Clasificación:
5.0

Misty was amazing! She was super helpful and she was able to answer all my questions. Misty welcomed me, she listened to me ramble on about my "bad luck" and she made sure that I was getting the right size unit.. at first I had picked out a super small one that would not have worked . Best experience ever! Thank you Misty!!!

Nichole O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio B. 
Clasificación:
5.0

Quick and easy. Made the moving process smooth

JACOB K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg N.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Taylor F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

Very satisfied with the facility, price, office staff and convenience. A problem free experience. If I ever need storage facilities in the future, I would definitely use U-Haul again. I highly recommend it. They are so much better than Public Storage, who increase their rental rates by 30% frequently, and are not very nice to their customers. U-Haul is a refreshing change from Public Storage.

PAtrick k.  |  Overall Experience 
Clasificación:
2.0

I had a drive up unit that was outside. There had been no plowing done or shoveling. This made moving extremely dangerous and difficult.

Kathryn P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

terry b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joe j.  |  First Impressions 
Clasificación:
5.0

Very well run facility. Modern, clean, secure.

Mark S.  |  Overall Experience 
Clasificación:
2.0

I was missing the dolly and utility dolly i requested and still billed for it. When I dropped off the truck at the location I mentioned it and the employee said when she totals out the rental she will fix that. Disappointed.

Andy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
1.0

To expensive..

Jukeida J. 
Clasificación:
4.0

Headlights did not work to safely operate the vehicle at night. At no time should the truck I rented be allowed to get back on the road until the headlights are both replaced. Didn't know when checking out the vehicle. This was not a pleasant experience.

Glenn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos L. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLE L. 
Clasificación:
5.0

I can NOT say ENOUGH about how incredibly awesome my experience was with the staff and your facility. Missy is a superior manager who did a phenomenal job of helping me find the right unit for my needs, answer a zillion what if questions ALWAYS with a smile and awesome suggestions! The staff was equally friendly and helpful! I HIGHLY recommend the Meno Falls UHAUL to anyone looking for their storage needs!

Kim P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Really the best storage facility around. Clean, very secure, well run. You can't ask for much more.

paul r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

penny m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

¡Gracias!

jan w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

joann g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ervin L T.  |  Overall Experience 
Clasificación:
4.0

should be some light in the units so when someone comes in late or early you can see inside

Jeffrey N.  |  Overall Experience 
Clasificación:
3.0

The self check in process took 25 minutes because the data was slow in loading. Same thing with return. I am wondering if cell coverage is not the best in that location. That is the only reason I rated location low.

Jill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ardith L. 
Clasificación:
5.0

Great Staff to work with. Thank you

David H.  |  Overall Experience 
Clasificación:
5.0

Thanks to misty she is the best.

Donald V. 
Clasificación:
2.0

There was no signage on where to drop off or leave the truck. The customer service person at the location gave me wrong information about the drop off process so I was charged for an extra day. I had to call Uhaul customer service to have the charges reversed.

Sarah L. 
Clasificación:
5.0

Explain all day rental versus saying when do you think you will the truck back? I thought I had it all day but they had it at 4 hours and I did not know there was another person waiting for the truck.

Rollin K. 
Clasificación:
5.0

We got there with 2 different trucks and 2 different times and felt like we were treated to be stupid due to their security system and our mutual customer could not be there. Then we needed a 3rd unit, was informed(after I asked about setting off the unit alarms) how to avoid that. All was stated, scan customers card. (Where, not on the unit? Not in the isle. So we just set off the 3rd unit alarm like the 1st two.

ChristopherGardn C. 
Clasificación:
5.0

Staff was very helpful with any questions I had. Was using storage since had moved back to area from another state, plan was to move to smaller unit when moved into an apartment. Only reason I left was the apartment I found was a 45 minute drive to storage which was a little far.

STEVEN F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dylan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
4.0

The mileage reading was wrong on the account and I had a hard time returning the equipment.

Jeremiah B. 
Clasificación:
5.0

Very nice storage facility, and everyone on staff were helpful with any questions we had. Will use this location again.

lynn c.  |  Overall Experience 
Clasificación:
2.0

Major rodent problem with this storage facility. There was urine and rat droppings on multiple items in my storage locker. I had to spend significant time cleaning and sanitizing items after removing them from storage. Very disappointed in the lack of pest control in this facility.

Kyle R.  |  Overall Experience 
Clasificación:
3.0

Deceptive pricing - I had insurance and yet I had to pay $10 for insurance. I filled the gas tank to compacity yet I had to pay for .89 cents for mileage for gas useage. The price of rental was only 19.95 - that was extremely deceptive since the total price was over $91!!! Not happy with your deceptive business practices.,

Christine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexandra/Scott L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patrica - kaylee m.  |  Overall Experience 
Clasificación:
4.0

The only item to mention was the on-line inventory of available units did not match what was actualy available.I reserved a 10 X 10 and had to take a 10 X 15. The person I checked out stated "that happens all the time"!

Gary Z.  |  First Impressions 
Clasificación:
3.0

The contact less pick up that I had scheduled for 7 AM Was not ready and I had to wait until 9AM putting everything behind for the move.

Joiner C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl S. 
Clasificación:
5.0

Excellent customer service from Misty and her employees!

Ryan W. 
Clasificación:
5.0

Great place n staff

Misty J.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srivas P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIA V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey N. 
Clasificación:
4.0

The individual at the location was not very friendly and was very short with us. The online reservation, check out, and other parts of the website weren't exactly user friendly. The rental itself was exactly what we needed, though!

Patrick C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen P.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Kanesha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelley W.  |  Overall Experience 
Clasificación:
4.0

No comments for improvement. Good service

Darryl S. 
Clasificación:
5.0

This U-Haul is a nice , safe, clean facility.

Mary S.  |  Overall Experience 
Clasificación:
5.0

Everything was quick and easy. Will definitely use this location again.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven s.  |  Overall Experience 
Clasificación:
4.0

I was not happy with the woman who worked there when I came to bring my stuff in she wouldn't help me get my key or explain to me how to use my card to get access to the gate.

Angela H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

katherine k.  |  Overall Experience 
Clasificación:
5.0

The staff was fantastic and the facility felt brand new! I trusted my belongings there! Though - the parking lot is a little cumbersome when you park and go into the office. Otherwise, I wouldn't have wanted to keep my stuff anywhere else!

Lauren A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

great job

Lucas D. 
Clasificación:
4.0

I didn't get the Initial email To put in truck information until about 5 hours after I had the truck. Need to insure this goes out right away and receive prior to use.

Dustin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl S.  |  First Impressions 
Clasificación:
5.0

Very clean. Friendly associates and other occupants.. I would highly recommend uhaul storage on Pilgrim and Silver Spring to others that need of short term or long term storage.. Thanks

Steven J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara r.  |  Overall Experience 
Clasificación:
4.0

Inside of van did not appear that it was vacuumed/clean.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven s.  |  First Impressions 
Clasificación:
5.0

really impressed with access and security and cleanliness...have already recommended to friends

Donald W.  |  Overall Experience 
Clasificación:
4.0

The staff was friendly but could have been more helpful with instructions for first-time renters of a storage unit.

linda w.  |  First Impressions 
Clasificación:
5.0

Reserved the truck the night before pickup, very smooth, paperless transaction during pickup & drop off. Cabin of truck contained a bottle of sanitation solution. Staff was very courteous and helpful.

Maurice W. 
Clasificación:
5.0

Crystal is awesome and so helpful with all of the questions I had. She made renting a truck and storage so much less stressful than I thought it would be! ¡Gracias!

NICOLE E. 
Clasificación:
3.0

I was let into the storage facility because my key didn't work with the explanation that by the time i was ready to leave it should be good to use. When i attempted to leave, the facility had closed and my key did not work and no one answered the intercom. I was outside the building but behind the gate with a trailer in tow and was stuck in the storage facility for 1/2 hour. I walked the grounds until i found an open door and manually opened exit overhead doors to gain access to the main entry overhead door and essentially drove out the entrance against traffic flow to get out. Make sure your key works before you enter.

Deron B.  |  First Impressions 
Clasificación:
5.0

We arrived and storage unit was ready to go but too small for what we needed. It was extremely easy to upgrade to a larger unit and costumer service was excellent

Jennifer K.  |  Online Move In 
Clasificación:
5.0

Staff was awesome and the facility was rodent free.

Demitree J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M.  |  First Impressions 
Clasificación:
5.0

Don't change a thing

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  Online Move In 
Clasificación:
5.0

Facility was clean.

Jon L.  |  Overall Experience 
Clasificación:
5.0

was a great experience. Staff was very helpful. I had made a mistake estimating the size unit I needed online. They were very helpful in switching to another unit. Very convient building

STEVEN F.  |  First Impressions 
Clasificación:
5.0

The customer service was off the charts AMAZING! Drop off and pick up was easy, all staff was friendly and helpful!! Thank you U-HAUL, I will recommend and use this location again.

Bethany S. 
Clasificación:
4.0

Unit was mostly clean, just a few bits of dirt and cardboard on floor, otherwise nice. "A light bulb in any unit over a certain size, would be helpful, but we managed ok.

Laurel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shia V. 
Clasificación:
4.0

Please have the office provide a detailed receipt for the truck. This is needed for a company paid move. We did not receive a paper receipt or a receipt by email. I did finally find a way to get the contract on uhaul.com

Ted D. 
Clasificación:
4.0

Directions to the storage locker the first time were a bit sketchy. The map does a poor job of describing the facility and thoroughly explaining the layout. Color coding or somehow further describing the facility would go a long way toward making it easier. Beyond that issue, the place appears to be very nice and may even qualify as "Excellent"!

james w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

two ladies i have delt with over the last month have been accomodating, pleasant, and very helpful.

Dorris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA M.  |  First Impressions 
Clasificación:
5.0

From day one I received excellent customer service. I always felt welcomed which help me to visit my storage during hours that was convenient for my schedule.. I accomplished my storage goal's, thanks to the professional care at this location.

RENEE H.  |  Overall Experience 
Clasificación:
5.0

Associate was very friendly and informative.

Tamara D. 
Clasificación:
5.0

Awesome place and the cleanliness was beautiful

Demitree J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W.  |  First Impressions 
Clasificación:
5.0

Climate Control Inside and Drive up. Also non climate control inside and drive up.Well lite hallways and nice music playing over the speakers. Clean bathrooms and friendly staff.

Misty J.  |  Overall Experience 
Clasificación:
4.0

The only thing that is upsetting is that we paid for the month of June but only needed the storage unit for one week that month and there’s no prorated amount or refund.

Maria G.  |  Overall Experience 
Clasificación:
5.0

Very personable staff. check-in and check out very simple.

Daniel P. 
Clasificación:
1.0

El cliente no dejó un comentario.

muhanad A.  |  Overall Experience 
Clasificación:
5.0

All good.

Mark T. 
Clasificación:
5.0

I was very please with the experience the Manager(owner) was very helpful and just a joy Thank you Dawn Komppa

Dawn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

william C. 
Clasificación:
5.0

Despite the system to failing (uhaul fault not staff) everything was great. Misty the manger handled myself and another customer at two different computers to get us on our way as quickly as possible. Will be back for all future moving n storage needs.

Roneek R. 
Clasificación:
5.0

Very nice U-Haul facility. Loved the mobile check in process. A little slow with the authorization but overall not horrible.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torrie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek H. 
Clasificación:
3.0

Dropped off car after hours

Jordan M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shannon K. 
Clasificación:
5.0

When moving out I broke glass when I asked the office for a broom and dust pan she said she would bring it to me. A young lady I think her name was Angelina came over and cleaned it up for me. She even took a broken box to the trash for me. Thanks for helping me out. Location is very clean and all the staff are super friendly. Would go back for any future storage needs.

Melissa L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie M. 
Clasificación:
5.0

Very nice when i looked at it first time havent moved in yet.

Steven J.  |  First Impressions 
Clasificación:
5.0

Very impressed with facility and staff 👍😊👌👏✅

Ray J.  |  First Impressions 
Clasificación:
5.0

None, from customer service to equipment, everything was awesome!! Thank you

Chasvonne F. 
Clasificación:
5.0

A perfect place for my Harley for the winter, comes out the same way it went in.

THOMAS B.  |  Overall Experience 
Clasificación:
5.0

I was impressed with everything including the personnel at the facility ?????????

Ray J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
3.0

The lady wasn't very friendly and she had the mileage wrong. If it weren't for me taking a picture of the odometer I would have been charged for 130 miles when in fact I went less than 30

Michelle G. 
Clasificación:
5.0

Very impressed with facility and staff.👍👌😊👏

Ray J.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and helpful.

Thomas R. 
Clasificación:
5.0

Very easy experience . Vehicle was very nice and was perfect for the move. Easy to drive as well.

Alicia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ultimate C.  |  Overall Experience 
Clasificación:
3.0

You need gutters on the roof. Very expensive.

Derek S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette S.  |  Overall Experience 
Clasificación:
5.0

Staff was always pleasant...location of facility was great.

ANN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S.  |  Overall Experience 
Clasificación:
5.0

awesome facility. So well lit and protected. thank you.

David G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  First Impressions 
Clasificación:
5.0

Comentarios

Sid V.  |  Overall Experience 
Clasificación:
4.0

There always seems to be something broken at this facility. Key swipe devices to open gates always seem to be down somewhere on the site. Staff can be stand offish and inconvenienced by a question.

Lisa H.  |  Overall Experience 
Clasificación:
2.0

Roof pours water down in front of units, also forms large dangerous icicles. We had to shovel out in front of our unit several times because plowing was terrible. Moved items elsewhere. Staff rude.

Julie G.  |  Overall Experience 
Clasificación:
5.0

Very well run facility. The manager and all staff were knowledgeable & helpful.

Robert L.  |  Overall Experience 
Clasificación:
5.0

Helpful staff, clean facility and awesome music over the PA! Great place

Ashley J.  |  First Impressions 
Clasificación:
5.0

Very clean. Great service.

Dean H.  |  Overall Experience 
Clasificación:
3.0

Put gutters on your building! Who wants water on their stuff every time you go in and out?

Derek S.  |  First Impressions 
Clasificación:
5.0

People were helpful & pleasant...being able to see the size of the spaces right there in the office was a real help.

ANN W.  |  First Impressions 
Clasificación:
5.0

Sign-in was very quick, and sign-out quicker. When you have a load to store, you don't want to be held up by paperwork. We had a horrible time moving this summer, but it was made easier with U-haul.

brian k.  |  Overall Experience 
Clasificación:
4.0

Misty Jackson was helpful, professional, and kind during my rental period. The facility was well maintained and still appeared to be newly built. The extra moving carts and supplies were nice.

Joseph J.  |  Overall Experience 
Clasificación:
5.0

One person learning but the other helped out in a great way. pretty quick and easy process....they answered all the questions I had. Gracias.

David G.  |  First Impressions 
Clasificación:
5.0

Nice facility, Misty was easy to work with. I hope to be here a while.

Patrick U.  |  First Impressions 
Clasificación:
5.0

Great staff, clean, easy access.

JOEL A.  |  Overall Experience 
Clasificación:
3.0

Great facility but haven't had the best customer service experience.

Gina J.  |  Overall Experience 
Clasificación:
5.0

This will be my first call for any future storage needs!

Wendy L.  |  Overall Experience 
Clasificación:
5.0

Misty is running a class act!

David E.  |  Overall Experience 
Clasificación:
5.0

THANKS FOR THE FIRST MONTH FREE....!

Steve D.  |  First Impressions 
Clasificación:
5.0

Kathy provided spectacular service. An absolute pleasure.

ROBERT K.  |  First Impressions 
Clasificación:
5.0

clean wonderful location.

Uhaul M.  |  First Impressions 
Clasificación:
1.0

the service was very poor people at the Destin know what they were d it took us almost an hour to get out of there after I clean out my locker and went in front there was nobody there to open the gate

mark f.  |  Overall Experience 
Clasificación:
5.0

Super easy to work with. Helpful friendly people. The facility is very clean and nice too.

Bradley J.  |  First Impressions 
Clasificación:
5.0

Easy and convenient!

Michele R.  |  Overall Experience 
Clasificación:
5.0

The facility was excellent and Misty was very helpful with all of our needs. Would definitely recommend this facility.

Eric H.  |  Overall Experience 
Clasificación:
4.0

Good facility overall but the GM / Staff was not friendly or helpful.

Joseph L.  |  Overall Experience 
Clasificación:
4.0

Misty was extremely helpful and polite whenever I needed assistance. Will definitely be back when I need storage.

Paul W.  |  Overall Experience 
Clasificación:
5.0

A very good experience and the staff is always helpful and pleasant.

Bell P.  |  First Impressions 
Clasificación:
4.0

Gracias

Mark C.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Dean H.  |  First Impressions 
Clasificación:
5.0

every thing was good

John W.  |  Overall Experience 
Clasificación:
5.0

Well done

Gregory V.  |  First Impressions 
Clasificación:
5.0

,

Caballero G.  |  First Impressions 
Clasificación:
5.0

The lady working was very helpful with setting up my account. She walked me to my storage locker to show me where it was. Without her, I would have been lost.

Eric L. | Reservación
Clasificación:
5.0

This facility is excellent but price is too high for me, I can't afford to be paying $175.00 per month

Fernando G.  |  Overall Experience 
Clasificación:
5.0

--

Mary B.  |  Overall Experience 
Clasificación:
5.0

I cannot speak HIGHLY enough of your employee, Misty Klein Jackson! She went "above and beyond" to help meet my needs at a very difficult time for me! You have an outstanding employee in her!!!

MaryBeth M.  |  Overall Experience 
Clasificación:
5.0

Your employee, Misty Klein Jackson, is OUTSTANDING! She knows her job and makes working with your company easy and quick. More-so, she is exceptionally customer-focused! I loved working with her!!!

MaryBeth M. | Reservación
Clasificación:
1.0

Our items were damaged due to a roof leak and we are not being reimbursed enough to replace our items. I have posted on social media sites a warning to use this facility. We are extremely unhappy.

LESLIE Z.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba