Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manger was super friendly, helpful, and well trained. I have to say she this was probably the best Customer service experience at every had in this.
Tearra L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KAY F
|
Overall Experience
Rating:
5.0
Love the place its clean and heated with mouse traps wonderful 👏 👌
Donna W
|
First Impressions
Rating:
3.0
N/A
jermaine c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
julia j
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BERNADETTE M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenith j
|
First Impressions
Rating:
2.0
We were a shifted around a couple times to three stores due to entry not working then had to go to another to find out we had to go to a third store. That store unit did not have a lock. It was very tiresome
Socorro C
|
First Impressions
Rating:
5.0
Good customer service
YARNELL S
|
Overall Experience
Rating:
5.0
Good customer service
YARNELL S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YVETTE D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laraj T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GILBERT R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARQUIS H
|
Overall Experience
Rating:
1.0
I had issues with accessing the facility. Called for help for over an hour. No help. Very poor
GENELL M
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Estee C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
samelia h
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Nyiah C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MEE V
|
Overall Experience
Rating:
1.0
I've never received a notice about my items being up for auction. Just a late notice then a text saying how was the service.
Markita W
|
Overall Experience
Rating:
5.0
Very well put together ❤️
Kyle A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALBERTA M
|
Overall Experience
Rating:
5.0
Even though y’all owe me for my clothes shoes coats n purses e.t.c Mildue
Mary M
|
Overall Experience
Rating:
1.0
I was very comfortable and happy everytime I went there. I never worried or anything. It was a wonderful experience.Happy Holidays and Happy New Year's
THERESA B
|
Overall Experience
Rating:
4.0
Keep up the good work
MICHAEL J
|
Overall Experience
Rating:
3.0
For the most part I never had any complaints about Uhaul Storage Facilities. But upon me falling behind in my rental payments and having my unit placed on the auction list, many items were stolen from my unit. It's not right nor was it fare to my children. Brand new coats and clothing items of my children, as well as some electronics were taken when my lock was cut off of the unit. I've taken the stolen items as a lost. When I wasn't able to pay the full amount I owed, I was given the option to settle the balance by paying half the price owed, and moving all my items out within 24 hours. Instead of charging me the full half amount that I should've paid, I was given a $40 discount. Prior to agreeing to settle my account balance Inowed $679.50. Half of that is $339.75. I was only charged $400.00. So I thought that that was a bit odd, since I had previously asked if there was anything that management would've been able to do to give me another week to come up with the full amount because I really still needed the storage room space. Upon entering the facility on December 2 to start removing my items, is when I noticed all the missing items. I would recommend not ever falling behind in payments, because once you go on auction lost it seems like they use that to their advantage to go through your belongings and take what they want prior to an auction sale. My unit was up for public sale at an auction on December 5, 2023.
Yvonne W
|
Overall Experience
Rating:
1.0
I could not get into the front door until a half hour later & the staff worker was not there to assist me, the storage unit was too small & I had to move to another facility. I had to pay for over time with the movers & the u-haul truck I was very upset!!!!!!!!
Rose M
|
Overall Experience
Rating:
1.0
I originally rate you very poor. I went to the U-Haul the office 3205 w 61st st Chicago Il and was told they gave my storage away. I put up a credit card to hold the spot , show up to move in only to be told there is no available storage. I even had a confirmation. After leaving I came across the U-Haul on 2540 w 63rd st Chicago Il. I call the number the rep was extremely helpful. I was able to move in right away. I love this place, easy access and closer to me. The rep also told me the other U-Haul did have availability so they lied to me. I rate 63st 5 stars. I rate 61st street negative 1. Very poor.
Angela m
|
Online Move In
Rating:
3.0
First of it was a rush job that why I reserved a large space then got there they said they misunderstood have it away so I had to settle
tabsna p
|
Overall Experience
Rating:
5.0
Staff was really friendly and helpful.
ELIZABETH D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Antenesha B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandy W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Enrique D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Clarence J
|
First Impressions
Rating:
5.0
Love the service
martese l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Barbara H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shamalle H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arrakis T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Roy P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latoya l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michelle C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Maynarda E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tina J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tiarrah W
|
Online Move In
Rating:
1.0
I WAS NEVER ABLE TO MOVE IN!!! I SAT OUTFRONT, RANG THE BELL, CALLED CUSTOMER SERVICE. MANAGEMENT NEVER RESPONDED TO THEM AND NEVER REACHED OUT TO ME!!! I SPENT WELL OVER 3 HOURS TRYING TO GET INTO MY UNIT!!! I WOULD LIKE MY MONEY RETURNED TO ME!!! I HAD TRAVEL OUT OF TOWN WITH MY VEHICLE FULL OF THE ITEMS THAT NEEDED TO BE STORED!!! HORRIBLE SERVICE AND NO EXCUSE IS ACCEPTABLE!!! NONE!!!
Sharon F
|
Overall Experience
Rating:
3.0
Hours are not good for the earliest and latest time. The scheduling of hours are so inconvenient for paying working users the snell is horrible
tonika b
|
Overall Experience
Rating:
5.0
Very professional manager and staff!
NATHANIEL F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
juan m
|
Overall Experience
Rating:
5.0
I really like having my stuff in storage unfortunately I have to let my storage go because of my financial difficulties but that was okay because I have been carrying that stuff around for a long time so I really don't miss it but I will always use your service in the near future thank you
Sharlette C
|
Overall Experience
Rating:
1.0
Call me for comments! I will be looking into a lawsuit! (774)349-7658
Dunyel G
|
Overall Experience
Rating:
5.0
This was my first storage and honestly the best service experience. I wasn't made to feel like I was just a customer. The site manager Marta and general manager Fransica literally made me feel like family. They are always so kind and encouraging. They were always available when I needed help with my storage, they let me use the space for my projects, and they truly support my business. U-Haul is a great brand to partner with.
Tamika R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FESTUS I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry D
|
Online Move In
Rating:
2.0
The units were stacked on each other such made it difficult to get to my until especially if there was someone in the until right under. It was very inconvenient and should be specified when purchasing.
Rodrigo A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DANIEL D
|
Overall Experience
Rating:
5.0
The manager Ms. Francisca Zarate was very helpful, and because of her I have recommended UHaul Storage to many people, of whom 7 have become customers.
Jokari M
|
First Impressions
Rating:
3.0
The only problem is that the people who rent, in this case, the space renters often live there, they smoke, the elevator is always open on the 3rd floor, the bathroom is used in the morning so that the people who live in the warehouse can bathe. They smoke in the bathroom with rags. I have 2 rented warehouses and sometimes I have to go up the stairs to the third floor to go down the elevator and bring my tools up.
uriel r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIZABETH R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
regina c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LaVonnia R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jarrell J
|
Overall Experience
Rating:
5.0
Staff is very helpful and professional
Monica M
|
First Impressions
Rating:
5.0
I am giving this site a 5 because of Kalen he went over and beyond for me. You guys don't deserve such a harding and kind hearted man like his self. He is truly the standard of how U haul should treat of their clients.
Krystal J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anthony w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charles M
|
Overall Experience
Rating:
1.0
Please fire the general manager. Terrible service terrible attitude
Jonathan F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATASHA S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Caroline L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL J
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Alexandra R
|
Online Move In
Rating:
1.0
Where to begin.... I was promised a lock when it first ordered the unit online when it got to the facility in was told that locks were no longer a part of the rental due to people reserving the units then canceling reservations just to get a lock.... She eventually provided me one after proving the contract stated such . after showing me where I could load at the dock in the back i informed the associate I would return later once I had finished packing the truck... This is where it all went wrong... First online the facility states its a 24 hour facility... Actually its not. The hours of operation is 7am to 7pm but the customer associate I spoke with last night jessica informed me that unit access is from 7am to 10pm.... That's a big difference from 24 hrs. Next is proceeded to pack my truck and get my belongings into the unit.. Boy was I surprised to find out that now one was present in the facility and to make matters worse I couldnt load from the street because the security outer door was timed for 15 second intervals. So I called uhaul just to find i needed to request 24hr access which was never mentioned before. So after plenty of back and forth it was eventually clear that this move wasnt going to happen. I was going to have to move everything back upstairs just so I couldreturn the uhaul rental truck.
This was a complete nightmare. I used the truck to move all my stuff but couldnt complete my move because of the facility's lack of transparency. To make matters worse the general manager should be fired for her lack of care or empathy. She refused to take ownership of the miscommunication citing like I should know uhals policy fir her facility. No I wish I could be gone to another storage facility. I probably still will. I dont like the lack of care aspect.... Im exhausted and I still got to do this again this Saturday. So customer service was excellent over the phone. Getting the truck was a painless process. Getting a storage unit was subpar... Again fire the general manager she obviously no longer cares. Its time for her to find new employment maybe making doughnuts or flipping burgers something that places her out of the general public's view.
Jonathan F
|
Online Move In
Rating:
5.0
Thank u all for the help.
Bennie K
|
Overall Experience
Rating:
5.0
Best customer service from employees and managers. Love love love!
Kristi F
|
Overall Experience
Rating:
5.0
I never got the lady’s name(she was a Latina), but she was very helpful. She saw me struggling to bring in my furniture and she came out of no where with my lock and a cart.
Kayla H
|
Online Move In
Rating:
3.0
I really appreciate the help that was given to me in regards to my history. Thank you so very much.
REGINA B
|
Overall Experience
Rating:
5.0
I moved in July. My new address is 3939 so. Calumet apt 308. Trinity Archers senior building.
BRENDA S
|
First Impressions
Rating:
5.0
They made sure I was satisfied
Lakimberly B
|
Overall Experience
Rating:
5.0
ESTA Ultima vez fue la mejor de todas las veces que he rentado storages fueron muy atentos muy amables y cumplieron con todas mis espectativas estoy muy agradecida con los empleados.
Zulema F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorettia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIONTE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angelique w
|
Overall Experience
Rating:
5.0
They have a great manager well I must say a overall great staff. They are for the customers and I would recommend them to anyone.
Raven W
|
Overall Experience
Rating:
5.0
The staff were all professional.
Andre M
|
Online Move In
Rating:
5.0
Excellent customer service excellent
I believe in great customer service but you guys were above excellent
Lynnette E
|
Online Move In
Rating:
5.0
Staff at check out was polite and professional
Sharon B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juan G
|
First Impressions
Rating:
1.0
Les estoy diciendo que no puedo sacar las cosas que no estoy dentro y que tiren lo que hay ay y sólo por tirar la basura querían que les pagara 150 dólares 🤦🏻♀️ Están locos
daniela g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Naomi P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Chantay B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Larry C
|
Overall Experience
Rating:
4.0
Location wherr my storage was at 63rd the employee that was on shift that day was real helpful and well caring
The storage unit rental system is rigged to get over on the customer financially
Joel G
|
Overall Experience
Rating:
5.0
None
Cardell D
|
First Impressions
Rating:
1.0
You have people living in your storage units. Plus some of the areas are dangerous.
Kenyetta C
|
Overall Experience
Rating:
5.0
Staff was Amazing All of them Communication was Awesome
ANGELA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melanie V
|
Overall Experience
Rating:
5.0
I thank you for your helpfulness and your professionalism I look forward to dealing with you all in the future
Antoine M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joann j
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yancy G
|
First Impressions
Rating:
3.0
The lights don't work properly...
silvia g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sherdae j
|
Overall Experience
Rating:
4.0
The Manager is very Professional and Extremely Courteous! The staff is very helpful whenever there is problem and fast to respond and act on it!
Delovey H
|
First Impressions
Rating:
5.0
Just the time because I work
Bianca L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juannell J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela G
|
First Impressions
Rating:
2.0
I luckily never had any issues with my things being taken. However, there was a water damage issue. And this particular facility has homeless people living there inside the lockers. There were several times I couldn’t get my things moved because people living in the lockers on the top floors would purposely leave the elevator doors open so that ppl couldn’t disturb them. I’ve used the steps to walk up and gain access to the elevator and there’s so many people living in this facility it may as well be a homeless shelter. It’s ridiculous. That needs to be taken care of.
There’s nothing wrong with the staff, they were always really nice. But the homeless issue made me feel very unsafe and was an inconvenience.
Mercedes J
|
Overall Experience
Rating:
5.0
I had a great experience with this Uhaul facility. I had a storage unit at this location for several years and never had any problems with my unit or staff. I would highly recommend.
ADORN D
|
Overall Experience
Rating:
5.0
Above and Beyond!
PETER C
|
First Impressions
Rating:
5.0
They should have the lots for free and free parking
THERESA B
|
First Impressions
Rating:
1.0
My experience was horrible! They sold me a storage space that was already in use over a month ago. I was told I would have the lock included inside the facility. That was a lie I had to buy locks. I was given to other units because of the mix up and still charged more for there mistake for selling me a storage that was already in use. The worst part was that before I went in I called to check availability of the storage space and everything was fine. When I went to take in my stuff I was informed It was nor availability
estrella c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sherdae j
|
First Impressions
Rating:
5.0
Always satisfied with my storage unit and truck rentals.
Mary S
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
Rickey B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KANIASHA L
|
Overall Experience
Rating:
1.0
You auctioned off my property during a pandemic and hardship. I am trying now to get a legal team to take care of this matter. I do not appreciate this at all, so be looking forward to seeing me again soon.
Randall D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAY F
|
First Impressions
Rating:
5.0
so far i am very well please cause its down the street from where i live. thank you uhaul for good service keep the good work.
Martha T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deyja S
|
Overall Experience
Rating:
5.0
Nice place
Lashaun P
|
First Impressions
Rating:
5.0
Great job guy. Thank you so much.
DERRICK M
|
Overall Experience
Rating:
3.0
There was a dead mouse in my storage unit on a sticky trap. Which was not welcoming. Everything else was well kept. The mouse was just disrespectful and needed to be shared.
Melissa T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIFFANY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tremaine G
|
Overall Experience
Rating:
1.0
Illegally locked my unit for past due balance and it wasn’t past due
Tahisha H
|
Overall Experience
Rating:
2.0
The keypad in the back with the garage doesn't work, so you have to park in the alley and walk around the front to get in and open the garage. The elevator struggled to move and did not align with the floor, making it difficult to roll carts in and out.
Aisha C
|
Online Move In
Rating:
1.0
Never got access to the unit. Pitiful customer service. On hold over an hour an hour no one answered. Truck driver who waited almost three hours got impatient and returned shipment Left items in the yard and porch in the rain. My property was damaged. This is all after making several calls to gain access to the facility itself I will be canceling my current contract as soon as I find a new transporter. I can supply you with a copy of the calls. When I finally spoke to someone to cancel the account her only concern was did I leave a unit that I never accessed empty
She was totally unapologetic.
Never got av
Linda C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Shraddha T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tremaine G
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
ANJOINETTE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Hillian B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Titus N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Takisha Y
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
ANTHONY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YOLANDA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LaVonnia R
|
First Impressions
Rating:
5.0
Alvatra was a helpful manger she made my stay at this facility very and extremely comfortable I would recommend this U-haul to everyone she went above and beyond to make sure your needs were meet and I’m not sure if she will ever get a chance to red this but if so thank you agin for your kindness!
Annette R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mellonese J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Eddie P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
THOMAS R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angelique p
|
Overall Experience
Rating:
5.0
Everything was well kept I had it for over 4 years for my business with supplies.
FELICA N
|
Overall Experience
Rating:
5.0
the staff is very knowledgeable and the are patient friendly people
ALONZO W
|
First Impressions
Rating:
4.0
OVERALL...THE SERVICE WAS A GREAT HELP IN MY TIME OF NEED...I APPRECIATE THE AVAILABILITY OF ACCESS...I MISS TANYA THO...SHE WAS VERY KNOWLEDGEABLE AND QUITE CONDUCIVE WHEN I HAD QUESTIONS 💯...HOWEVER, I DID HAVE TO CALL CORPORATE ONCE TANYA LEFTED...ANYTHING OUTSIDE OF THAT MY THINGS WERE ALWAYS SAFE AND SECURE...AND AS I LEFTED THEM...
THANK YOU FOR YOUR SERVICES.
AND YES...I WOULD RECOMMEND U-HAUL TO ANY FRIEND OR FAMILY MEMBER
SINCERELY
OLIVIA POINTER
Olivia P
|
Overall Experience
Rating:
5.0
Barney and Marta were WONDERFUL to work with! They had amazing, hands on customer service and follow through. Would definitely recommend and use this facility in the future!
HEAVENLY H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Ciara T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arturo C
|
Overall Experience
Rating:
5.0
Thank you for being helpful
Sharon O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Johnnie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlotte H
|
Overall Experience
Rating:
5.0
This is my first time at the facility and the people are very nice
kimberlye y
|
Overall Experience
Rating:
5.0
Thank you for keeping my belongings safe. I Thank Barney for all of his professionalism, he was very helpful all the years I have been with you. He really cares for the facility and the renters.
LOUISE C
|
Overall Experience
Rating:
5.0
Great customer service,
teresa h
|
First Impressions
Rating:
5.0
I will use it again when needed
Joseph R
|
Overall Experience
Rating:
3.0
The only thing is that it was hard to find any staff most of the time. They need an overhead speaker to get ahold of staff and for other customers to remind them to close the elevator door.
maria b
|
Overall Experience
Rating:
5.0
Nobe
Chantilly F
|
First Impressions
Rating:
5.0
MUCH BIG THANKS TO FRANCESKA!!!
Richard H
|
First Impressions
Rating:
5.0
I'll treated real nice courteous patient and helpful I was in a wheelchair in the place was very convenient
Joseph R
|
First Impressions
Rating:
5.0
Angelica is the person that assisted me with renting a storage from Uhaul, she was very professional on the phone and in person.
BERNADETTE M
|
First Impressions
Rating:
1.0
Facility was dirty and smelt like cigarettes. Officer stank like cigarettes. The office was all broken down. And not to mention the officer lit up a cigarette and was smoking right in front of my face
jasmine a
|
Overall Experience
Rating:
5.0
Mr. Barney Davis, has an awesome personality and he is a people person. He is always ready to help the customers, he shows the customers how to use the entrance boxes.
Cheryl B
|
First Impressions
Rating:
5.0
It was a nice experience. Good place to keep ur things til u get on ur feet.
Ausheka G
|
Overall Experience
Rating:
5.0
Good
mohammad s
|
First Impressions
Rating:
1.0
Please should know this isnt where you pay and purchase items. This location is just for the storage space. I waited almost an hour on someone to show me the units and tell me to pay at another store.
Shanell T
|
First Impressions
Rating:
3.0
The Supervisor Ms. Woods is a beautiful person, she helped me out in a circumstance and corrected it.
Pamela C
|
Overall Experience
Rating:
5.0
The Staff has 'Time Management', Skills because it didn't take long at all.
I think you do need a Uniformed Security Officer working there around the Clock.
AUDREY F
|
Overall Experience
Rating:
4.0
Tanya the manager was great! She goes above and beyond to help customers and I appreciate her for that!! Thanks Tanya
Stephanie W
|
Overall Experience
Rating:
1.0
The units are not properly secure. Inside of my unit important paperwork slid down to the bottom unit. Some unknown personnel has my passport and U-Haul never retrieved my information.
JEFFERY W
|
Overall Experience
Rating:
1.0
Customer representative Ajay was always rude. Mice droppings was all in my belongings. Always had a hard time to gain access to the facility. I would never recommend nobody ever.
Denise K
|
Overall Experience
Rating:
5.0
Please make sure that some one put something down for the mice’s they runes every thing
BOBBIE N
|
Overall Experience
Rating:
3.0
Thanks
MICHAEL J
|
Overall Experience
Rating:
3.0
The manager came across as quite rude at some points. The truck was in great condition though.
Jackie M
Rating:
3.0
Customer did not leave a comment.
THYANDREA A
Rating:
5.0
Customer did not leave a comment.
floyd c
Rating:
5.0
Great customer service. No hassle. Love it. Thanks.
Lashaun J
Rating:
1.0
The truck was leaking on the inside I think that I should get some money back
kimberly w
Rating:
5.0
Customer did not leave a comment.
carmen G
Rating:
2.0
You need enough staff on hand with the knowledge to assist in whatever's needed.
Reginald W
Rating:
5.0
The Personal was very patient, polite and professional and enjoyed working with people.
Gregory S
Rating:
4.0
There is always room for improvement maybe hire me
ah ah. really I had a very good experience there.
clarence a
Rating:
5.0
Manager was extremely helpful, courteous, and professional.
DARNELL C
Rating:
5.0
Customer did not leave a comment.
terance b
Rating:
4.0
They were friendly and helpful. Thank You.....
Anthony R
Rating:
5.0
No where to park the truckschedule. The parking is on a main street instead of a parking lot
Alysia W
Rating:
5.0
Everything was great
debra b
Rating:
5.0
Everything went very smooth. It was an unusual suprise. It is good to know their are still some quality service available. Thank you
Robert G
Rating:
5.0
Due what you do but keep it real overall the service was great
MIGUEL S
Rating:
5.0
Absolutly nothing..every member of uhaul where great,kind,friendly i definetly will recommend..
ANA C
Rating:
5.0
Customer did not leave a comment.
Deidre B
Rating:
5.0
Excellent service..
LARRY W
Rating:
1.0
Transforming my move here was the worst experience of my life I give them a 0 on everything nothing was good. the manager was horrible I called customer service and Traffic so much. They sent me through so much I cried several time and couldn't get any help. the Manager there had denied me to move my stuff in, after the lady at Midway had moved me in there. he had put something in my storage and said I couldn't have the room. I had to drive all the way over to midway and the lady had came back with me we looked for a room for about a hour then we went to the storage I was suppose to have and he had put like 20 items in it, so her, my kids, and myself moved the items so we could move in. I spent over $1,200 moving here and was treated so poorly I want some type of compensation back. there was more than this that happen this is just to sum it up all you have to do is listen to the recorded calls
lashawn o
Rating:
5.0
Nothing
Josephine J
Rating:
5.0
Customer did not leave a comment.
Edward b
Rating:
5.0
Customer did not leave a comment.
Trenette R
Rating:
4.0
Customer did not leave a comment.
Dianette g
Rating:
5.0
The manager was on point with checking me in and out in a timely manner. Yes, I would recommend this uhaul for the future moves. Thank you.
olivia p
Rating:
5.0
Mary, Barney, and Otis gave great customer service. They were professional and very helpful. I will definitely recommended that location and their service to anyone.
DARLENA M
Rating:
5.0
Customer did not leave a comment.
Bianca K
Rating:
5.0
Friendly. efficient staff!
John H
Rating:
2.0
At time of pick up guy was friendly but I was miss inform by him that someone already selected a drop off location different from the one he told me I can go and drop it off to that got me mad after 2 day that I receive a call from uhall saying I was late on the drop off of the vehicle. That was my only concern with this place that they miss inform people.
edwardo c
Rating:
5.0
Great customer service
ricrado m
Rating:
5.0
My interaction with the staff at the office on 63rd Maplewood was awesome.
The staff member that called me on 12/30 from 630-935-0622 Mathew hernandez offered very bad customer service.
krista b
Rating:
5.0
Customer did not leave a comment.
DENITA S
Rating:
5.0
Customer service was great. Everyone was great, thank you!
marisol a
Rating:
5.0
Nothing.
Albert M
Rating:
5.0
Customer did not leave a comment.
Carlos Z
Rating:
5.0
Customer did not leave a comment.
RUBY W
Rating:
3.0
Customer did not leave a comment.
Rodrick J
Rating:
3.0
The truck I had it's back door didn't lock.... The keys didn't work.
jawanna l
Rating:
1.0
The gentlemen I had returned the truck to billed me higher than I anticipated. How can you go from 120.00 to 210.00? You charged 58.00 for gas and was very rude about the entire process. I will NEVER user UHAUL again at this location. When there's a nigger behind the counter somethings bound to go wrong.
Johnny S
Rating:
5.0
Customer did not leave a comment.
Jaime G
Rating:
5.0
My moving journey was made BETTER by the professional people like Barney and Marinerva who excel in giving me the best place to put my stuff and the experience to offer me the storage unit without any fees for 1 month free, that is a deal that I can use and without their help I would not have chosen to store my things at a U-HAUL place, but the timing and service from them made it BETTER THAN EVER. THANK YOU BARNEY and MARINERVA.
Carr D
Rating:
1.0
Customer did not leave a comment.
Antonique B
Rating:
5.0
It was a great service.
larry S
Rating:
5.0
Stay as fabulous as you are. Thanks a load off of mover's stress. Way to go U-haul!! ??
Madelyn J
Rating:
5.0
Not a single problem. I was given plenty of extra time and help. Much appreciated. Devonte Blackburn is an amazing Uhaul rep.
Sarina B
Rating:
5.0
Customer did not leave a comment.
micheal c
Rating:
4.0
lower the mileage amount
Joyce B
Rating:
5.0
Each employee maintain the same method of information and consistent professionalism.
thomas S
Rating:
5.0
This guy Barney is heaven sent!!
Him, plus Uhaul services made my family move and storage so easy, affordable and smooth. I would recommend to any and everyone. Also, my storage unit facility was very clean. A worker by the name Marinerva, had the place smelling great and was very helpful in translating to a non-english customer for me. Our move to storage was stress free. Thank you guys!! From buying boxes, to renting truck, to renting a storage unit, Im very happy.
JADUAN L
Rating:
5.0
After filing a corporate complaint on Saturday from the locations not having my reserved truck, as well as against a General Manager Chrissy Rivera, I almost gave up on using UHaul altogether... But the GM Edwin Clay, as well as an associate Devonte, they went above and beyond to assess my needs and were very understanding and empathetic during my stressful moving period. I am forever grateful for these two at THIS location... However, with the GMs Yolanda as well,as the GM, Chrissy Rivera on 47th street, they need customer service assessment training.
Bianca H
Rating:
5.0
Customer did not leave a comment.
Melissa R
Rating:
5.0
I think this facility is great. They have very nice employees. Devonte , Edwin and Barney are great individuals. I would most definitely use this Uhaul location again. Great job you guys!
Devonte B
Rating:
1.0
Customer did not leave a comment.
Julia G
Rating:
3.0
Customer did not leave a comment.
mary h
Rating:
5.0
U haul did a great job with service
ALBERTO A
Rating:
3.0
Customer did not leave a comment.
Kesha S
Rating:
5.0
Customer did not leave a comment.
Moneka R
Rating:
5.0
Me. Edwin was very professional and kind . Thank you
Machelle B
Rating:
5.0
I would like to thank the guys who help me out a lot Mr clay and devonta
MARQUIS G
Rating:
5.0
Continue to maintain great service
Sterling B
Rating:
5.0
Customer did not leave a comment.
Madrinia W
Rating:
3.0
Customer did not leave a comment.
analizbeth m
Rating:
4.0
Customer did not leave a comment.
Adrienne B
Rating:
5.0
This location worked out perfectly for us. Devonte was knowledgeable and courteous.
Heather A
Rating:
5.0
Friendly and knowledgeable staff.
Maria M
Rating:
4.0
Customer did not leave a comment.
lashaun p
Rating:
5.0
My overall experience with U-Haul was great Devonte Blackburn customer service skills was excellent I would recommend this U-Haul location to family and friends and would most definitely use this location again thank you
jennifer w
Rating:
5.0
Customer did not leave a comment.
Jonathan B
Rating:
5.0
Professional and courteous
robert d
Rating:
5.0
Customer did not leave a comment.
MALCOLM W
Rating:
4.0
The young man that help me Devonte
Blackburn was friendly, helpful and knew his job. I used u-haul twice in one week and I Will come back to this store. Thanks Devonte
GREAT JOB
Bertha W
Rating:
5.0
Customer did not leave a comment.
Schlonda B
Rating:
5.0
Customer did not leave a comment.
Charlotte F
Rating:
5.0
The entire rental process at Uhaul was terrible. I reserved a truck weeks in advance only to be called the day before to be told that there were no trucks available. I had to wait until the next day and when I arrived in the store I was told there still was no truck for me. This is entirely unacceptable on the part of Uhaul corporation. If it had not been for Edwin and his team who went above and beyond their job descriptions (and eventually had to give me a damaged truck), I would have had to pay thousands of dollars in extra rent and lost wages. These logistics problems that Uhaul seems to face have been solved by other industries (see rental cars for a good example) so there are no excuses for this type of delay. Also, telling the customer, as Angel in the Chicago dispatch office did, "to be flexible" is not an appropriate response to the problem, especially after two consecutive days of unavailable equipment.
Chris S
Rating:
4.0
Customer did not leave a comment.
Deidre B
Rating:
3.0
Customer did not leave a comment.
Candice W
Rating:
5.0
I do not remember his name but he was very pleasant !!!!
Ta'Eyshia C
Rating:
5.0
The visit/rental was excellent. The csr was very friendly. He had us laughing. I would go here again and again. Thank you guys for a great experience.
ikeda b
Rating:
3.0
The representative at that locations was very professional and helpful ..he made the whole experience a easy transition..I would definitely use this location again ...
Tina M
Rating:
5.0
Hire more employees like Devonte he was very professional polite courteous and very knowledgeable he knew his stuff he had me in and out and over all I had a great experience
Pamela B
Rating:
5.0
None
Irma M
Rating:
5.0
All went well, my move was a success. The service connector was very courteous & informing. ??
cassandra h
Rating:
5.0
It's the best one I've seen yet
Ritha S
Rating:
5.0
I had the pleasure to meet Devonte Blackburn was very respectful friendly I was treated as if I was a family member andI love it so the facility and equipment we as clean ready to go I also rented a storage space very clean not expensive the price is perfect for my budget I have told family and friends where to go for a U-Haul and ask for Devonte also at the storage I had the pleasure meet Mari she's great too she answered all my questions she also made me feel so comfortable I felt as if I knew these two for ever it was the best experience I've ever had this being the first time renting a truck and I had a storage and switch to U-Haul that should say something about the employees at the facility on 2540w 63rd st thank you to these 2 people made my stressful transition so easy
Wanda C
Rating:
5.0
The manager was great to work with
Deandrea A
Rating:
3.0
Customer did not leave a comment.
Gloria M
Rating:
5.0
Manager on duty was great! We were behind schedule with the transportation of all the file he was very curtious and professional, understood our situation and was ok with us returning the truck a bit late.
Jose T
Rating:
5.0
I have rented twice here. Each time has been a very pleasant experience! The staff is very friendly and attentive.
Sofia V
Rating:
5.0
Excellent customer service
KARL B
Rating:
4.0
Customer did not leave a comment.
Jelian S
Rating:
5.0
Friendly, explained everything I needed to know and answered all my questions. Made it a easy process, thank-you!
Bruce M
Rating:
5.0
Great service and very helpful
carol k
Rating:
5.0
My name is Stephen Curry. I rented a U-Haul truck this week from U-Haul Storage of Marquette Park, 2540 W. 63rd St., Chicago, IL 60629. The manager who worked with me was Edwin Clay.
I have to tell you that Edwin gave me the best customer service that I have ever received. He called me several times to let me know the details about my 15' truck rental. When changes were needed in my schedule, he worked them all out and called me to confirm everything. When I went to pick up the truck, he parked it in the shade for me so that it wasn't hot when I got into it. He was always calm and helpful with each detail. It truly was service with a smile! In fact, it was the best customer service that I've ever had from any business.
I would nominate Edwin Clay for Employee of the Year.
Thank you,
Stephen Curry
484-354-3063
stephen c
Rating:
5.0
Keep improving a good service
Roman G
Rating:
5.0
Do-nothing keep up the good work??
ELEANOR P
Rating:
5.0
Nothing the service was excellent.
ELEANOR P
Rating:
4.0
Fantastic job, very professional and courteous.
Ed F
Rating:
5.0
Great service. Nice people
Tilisha T
Rating:
5.0
Customer did not leave a comment.
Antoinette M
Rating:
5.0
I really like coming to this location due to the respect and there really nice and have great customer service