Customer Reviews for U-Haul Storage of Lynnwood

5255 comentarios

19130 Hwy 99   Lynnwood, WA 98036
(**Limited on site Parking**)

(425) 775-3619

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 775-3619

19130 Hwy 99
Lynnwood, WA 98036
(**Limited on site Parking**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Catherine N. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Brynn M. 
Rating:
5.0

Customer did not leave a comment.

APRIL C. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Jozef G. 
Rating:
5.0

Will is good people! He's funny, friendly and down to earth too. The van rode well, had a good amount of power, was super easy to drive and park. It even smelled like a new car. The other people working there ( sorry I can't remember names at the moment) were also super cool and friendly. A+ all around!

Rob O. 
Rating:
5.0

Nice ride, clean and easy to handle

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
3.0

N/A

KOON K. 
Rating:
5.0

Show the final price (including all local taxes) already on the website

Friedrich S. 
Rating:
5.0

Customer did not leave a comment.

Leticia H. 
Rating:
5.0

Very easy and smoothe process

Stacy B. 
Rating:
4.0

Only had 1/4 tank when I picked up the truck. Please fill up the gas tank before renting a truck to your customers. Trying to match exactly the amount of gas that was in there when we return it is difficult, so we're likely going to lose money by putting in too much. It's also a waste of our time that we have to fill it up before we can start a trip.

KEVIN D. 
Rating:
1.0

One of the customer service reps, William, was great. Excellent customer service skills, friendly, and wore a mask. The other two made no attempt to wear one indoors -- in an office that has no airflow and is not large. One used some lame excuse like, "Oops, guess I can't find my mask." The other made no attempt whatsoever. Really, in the midst of a coronavirus surge your employees can't even follow a state mandate? Very unsafe. I will not go back to that office again. Uhaul, you can do better than that.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
2.0

Your front desk employee is the most rude and impatient person I have ever met. If he is not happy at Uhaul he must find another job. If we asked a question, his answered would be: "that is what I said" or "I just answered that" It was never clarified what amount of gas was required when returning the truck. We ended up putting more gas than required.

ALEJANDRO P. 
Rating:
3.0

I chose mobile pickup but when I arrived the mobile pickup function was stuck at step 2 it kept asking fir my drivers license and would not let me continue. I asked too ok check in in person and the person at the counter told me I am stuck I have to use mobile pick up. 15 ppl in front of me cane snd left and I was still there trying to pick up my rental. Finally the employee had to do it in his phone for me. It is such a waste of time I spent an hour there just to pick up my truck

Thong T. 
Rating:
5.0

Uhaul is always there for me

CLINTON F S. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL S. 
Rating:
4.0

I am discouraged to learn at drop off that I will not get chargers reduced for early return. I was told I would be reimbursed if I could get truck and trailer across country faster. I returned it 6 days earlier that paid for but was then told no refund. While I was discussing it at drop off on Thursday, I watched the truck and trailer get rented to another customer on a day I'd already paid for! I'd like some days reimbursement. I cleaned and DISINFECTED (wiped interior with disinfectant wipes) the truck before returning as well.

Peter S. 
Rating:
3.0

I was in line to check out my truck for at least half an hour. This level of customer service will not grow your business. I cannot recommend this location.

DOUGLAS M. 
Rating:
5.0

no problem good service

Gregory C. 
Rating:
3.0

Trailer tie downs were busted.. Made online reservations and check in...Still waited and hour to get a 5x8 trailer.

NORMAN P. 
Rating:
4.0

When I tried to call a couple of times before my rental, I got a recorded message that then went to another message that then referred me to your online services. It would have been nice to get a person at the facility. I understand things can be busy, and perhaps I misused/misdialed. But in this day of automation, this is frustration not needed on top of the overall move

Michael O. 
Rating:
4.0

He was helpful.

EMNETU W. 
Rating:
5.0

Customer did not leave a comment.

DEBEBE K. 
Rating:
5.0

Hire employees like the gentleman that serviced me when i returned the car.

CORREY ROMMEL H. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

Ivan L. 
Rating:
2.0

This location always seems a little disorganized. I signed up on line including scanning in my license, and I was still in the store for nearly half an hour. Someone got there at the same time I did and we were both rented the same trailer to start with. This required me to start the process of renting the trailer again. On a hectic day of moving, this was not how I wanted my morning to begin

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Quick and easy process! Thank u!

Nikki D. 
Rating:
5.0

The other end of the continuum from the pick up location. Thoroughly professional and most helpful.

George S. 
Rating:
5.0

We went to this U-Haul location specifically for the installation of a tow hitch and related accessories. Although the initial installation of the hitch receiver took much longer than we had anticipated, the staff made up for lost time with today's installation of the related trailer wiring. We had a 12:00 noon appointment and were in and out their door within the hour. Overall, we are very satisfied U Haul Customers.

Andrei A. 
Rating:
5.0

Truck was pretty old and require some maintenance like break etc.

SUSHIL S. 
Rating:
4.0

There was a problem with the original equipment to be issued, but the staff handled the problem quickly and efficiently. I also finished my move earlier than anticipated and needed to return the equipment after hours. The U-Haul after hours turn-in worked very well via my smart phone. Convenient and efficient!

Jeremy T. 
Rating:
5.0

Absolutely helpful and patient with my access and order. I will definitely use this U-Haul every time I need to move something or to move! They are great and William was fantastic! Thank you for making it easy for me!

ROBBIE D. 
Rating:
1.0

Your staff is incredibly rude. They have absolutely no customer service skills or patience to speak of I would not recommend this location to anyone not even my worst enemy

ISAAC A. 
Rating:
4.0

Quick & efficient.

RAUL A. 
Rating:
3.0

had to drive 35 miles to pick up a trailer instead of 3 miles to the closest U-Haul. Could not take it back to the closer place but had to return it to the original location. 70 miles out of my way

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
4.0

Equipment needs to be inspected better. Some could be serious hurt or killed. I cut my finger open on a rusty ratchet that holds the tire straps in place when I unloaded my vehicle.

Debra T. 
Rating:
5.0

Easy drop off. No hassle, no problems. Good spot.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

RONDA V. 
Rating:
3.0

The check in when late didn't work.

DEAN O. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Nothing. This location was quick, friendly and helpful during pick-up and drop off.

SHAWN R. 
Rating:
5.0

Customer did not leave a comment.

TED THANH V. 
Rating:
2.0

Customer service could use a lot of work. Employee did not speaking in a very friendly tone.

DUY P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
1.0

Please check the millage otherwise it's ripped off. I move today, my new house and the old house is 3 miles away, maximum I move twice and it's 25 miles, but they charge me 71 miles. No fair. Take a picture of the millage of the truck when you rent. It's a ripped off. Big time. I am not going back that location again. Even the big guy who is working there, isn't treating his customers nice.

SELAM WOLDEGEBRE A. 
Rating:
3.0

I had a confirmed reservation at a location near my home. When I arrived they said I would need to go to another location. I had a confirmation yet was sent to a different location. Not good business practice

LORRAINE GAYLE T. 
Rating:
3.0

I' would have liked for the operator to walk me through unhooking and then hooking the trailer back up as I'd not rented one before. The lot was busy though and it is pretty simple to do.

Richard N. 
Rating:
5.0

Nothing. That spot is managed very well. I wish all other locations were ran that way too.

Omar G. 
Rating:
5.0

The owner was excellent. It was very busy at pickup and he handled the line very efficiently and effectively, without any sign of stress.

AARON F. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
2.0

Inspect equipment and replace items that are worn out, such as tires and brakes.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

DONALD L. 
Rating:
3.0

When we went in to get truck, the counter man was snippy with me…finally got truck, drove it home and dash warning went off…spent 20 minutes on hold and we're told to take it back…so now we are out 10 miles on rental.. stood in line for 25 to 30 minutes only to be told..yeah we know about it…could have told me, and saved me all sorts of extra time, trouble and stress if you just mentioned it… When I returned truck, the check in man was very nice..only good part of the experience

Jan M. 
Rating:
3.0

The manager on duty was rude he had absolutely no customer service and constantly was rushing to get me out the door.

Timothy P. 
Rating:
3.0

Customer did not leave a comment.

AYE H. 
Rating:
5.0

Great customer service. Friendly, helpful.

Maria F. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

The Gentleman that helped me out was amazing. Kudos to him and Uhaul.

JACK B. 
Rating:
5.0

Customer did not leave a comment.

Vincent N. 
Rating:
5.0

Customer did not leave a comment.

Debe G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL O. 
Rating:
3.0

The person that take care of me Was kind of rude Anti-social Make me felt unwelcome The truck I was renting (was car accident damage ) He not even bother to let me know I'm glad I took pictures before I drive off And let another person from that location about the additional damage this truck had Ps: when I return the truck I was welcome by African American gentlemen This person compared with the first one, Was extremely friendly #talkactive Make me felling very welcome Probably the only Reason I would go back to this location again . Is because the last person was extremely friendly And was happy to do business with me That I would go back !!

GILBERTO C. 
Rating:
5.0

Your after-hours return process is absolutely ridiculous. It kept giving me "wrong password" notices even though I wasn't trying to log-in. It took me ten minutes just to get past that. Then, all the photos. It takes a full half hour to return a truck after hours! That needs work.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
4.0

Customer did not leave a comment.

VLADIMIR K. 
Rating:
2.0

Better attitude and give correct information.

ANITA M. 
Rating:
5.0

insure strap tighteners are well lubricated both tighteners on this transport were extremely difficult to operate. all else was great

JOHN O. 
Rating:
5.0

I believe you do a very good job and if you keep doing as you did for me your service is great!

William L. 
Rating:
5.0

Easy experience, great location. Return was easy as well!

Patricia U. 
Rating:
3.0

Customer did not leave a comment.

KEITH DOUGLAS L. 
Rating:
5.0

Like renting from a UHaul Storage location as availability of vehicles is more expansive. Easy dropoff after hours.

George M. 
Rating:
1.0

I would never recommend uHaul to anyone I know. Tabitha Russ at the Lynnwood, WA location made this the most stressful move of my life. She called several times on her personal phone to yell at me for uHaul not having the hitch I reserved a month in advance. This was not brought to my attention until the day before I had my appointment to have this hitch installed. I had to scramble to call every company in the area to locate this as the manager refused to help. Luckily another company was able to get this part, although once I told Tabitha this she then informed me the person who was scheduled to do the installation had the day off. Tabitha continued to make the situation worse be telling me I need to change my move date when I had made it very clear I couldn't do that as I was moving across the country. Each time I tried to understand why all these issues popped up she would cut me off or talk over me. I never received any apology for the constant issues I faced with this. Finally, when it was time to have our hitch installed, Tabitha said she would personally bring the additional parts needed for this within 10 minutes. She did not arrive for over an hour. We were originally told the install would take no more than 30 minutes. The installation took way longer than this and I was without my car for over 4 hours. When I was notified my car was ready, the woman at the counter at the Everett, WA location, Jammie, would not even look at me. I was then charged and additional $28 before she would give back my keys. When I asked what this for, she said she didn't know nor did this payment show up on the receipt she gave to us. Finally, when I arrived to return a trailer at a location in TN, the attendant told us the installation of wiring was done completely wrong as the wires led out from the trunk instead of underneath the car which could have caused an expensive repair.

ERICK G. 
Rating:
1.0

Had to wait about 45 minutes to pick up a car-hauler that I reserved about 2 weeks in advance. There were about 8 people waiting in front of me with 1 person at the counter for the first 30 minutes. When the counter person finished the paperwork, they would go outside to hook up a trailer, leaving the rest of us to wait until they came back. Finally 2 other people showed up to work the counter but they also had to go outside to help the customer after they finished the paperwork. The last U-Haul I went to had dedicated lot workers, which seems much more efficient. Then when I returned the trailer, there was no one at the counter for about 10 minutes. When the employee finally showed up, he asked me to disconnect the trailer myself and he would email me the receipt. When I finished, I found one of the entrances to the lot blocked by a trailer. As I was turning my truck around, 2 more U-Haul trucks pulled in and blocked the other entrance. An employee jumped into the lead truck and started doing some paperwork. He could clearly see that I was waiting to get out, but seemed to ignore me. As he got out of the truck and started to walk away, I yelled out and asked him if he could move the truck up a few feet. He replied “Oh, you think you can get out if I move it?”, like he was challenging me to get by both trucks. After I did get by he let out a big “whoo” like I needed to be congratulated for being able to leave the lot. I will never use this U-Haul location again and recommend anybody to avoid it.

Mark B. 
Rating:
3.0

Bit chaotic/slow both getting the trailer and returning it. More employees might help. Trailer was clean and people were professional.

Amber S. 
Rating:
4.0

Customer did not leave a comment.

Christina P. 
Rating:
4.0

Front desk staff is unfriendly

Phuoc N. 
Rating:
5.0

I had a great experience moving in a UHaul truck. The guys at Lynnwood UHaul were very welcoming and helped me out with a ride when my rental car fell through. They went over and above to serve.

RICHARD C. 
Rating:
1.0

Picked up trailer and took to house to move, when opened was full of dirt etc and had to be swept out since we were moving daughters furniture and bedding etc. Also had advised when picked up would be later than scheduled time and was charged for half day at this point which was ok since it would be sunday and they close early. Schedule was delayed badly due to traffic both ways and I missed the closing at 5pm and dropped trailer after hours. Instead of just charging me for 2 days (I already paid for day and a half) these slimebags added a 20 surcharge for after hours drop which was during a time they were closed. Why am I being charged to unhook my own trailer? I already paid for some time and should have been charged for 2 days and not just one but they dinged me to make more money. I have used them many times but now I will use the mukilteo location instead. This place needs an attitude adjustment overall. Customer service at this location sucks to say the least.

CHARLES S. 
Rating:
5.0

Joe was very nice and helpful

KAREN G. 
Rating:
4.0

Have more than one employee checking people in on a Sunday.

Brenda J. 
Rating:
5.0

Customer did not leave a comment.

KYNLYN RAUFEEM J. 
Rating:
4.0

Minor issue, but there was a spray bottle and dirty rag on the driver seat when I picked up.

Gordon K. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

quick and efficient service

Hugh S. 
Rating:
5.0

Don't take the customer on-site parking away. It differentiates the business. Not everyone wants to Uber it there.

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

JESSE Y. 
Rating:
5.0

Customer did not leave a comment.

BRUCE J. 
No reviews have been submitted for this location.

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