Customer Reviews for U-Haul Storage of Lynnwood

5,302 comentarios

19130 Hwy 99   Lynnwood, WA 98036
(**Limited on site Parking**)

(425) 775-3619

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 775-3619

19130 Hwy 99
Lynnwood, WA 98036
(**Limited on site Parking**)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have rented from here many times and it's always been a good experience. I always reserve online help speed up the process once I arrive

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max W. 
Clasificación:
5.0

William is an outstanding employee. He really cares about customer service and making sure that all your concerns are address.

Patrick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

Just make sure that no matter where someone rent a U-Haul from they give the level of service that the store on Highway 99 in Lynnwood Washington did I think it's owned by Shane Wade he was super super helpful he is great.

Juan A. 
Clasificación:
5.0

I was first person there and the guy I interacted with was awesome. He was flexible and accommodating, knowledgeable and not pushy. Could tell he was busy, but he was attentive and on top of it.

ANDREW F. 
Clasificación:
2.0

Gave me a van extremely low on gas. Bad customer service too. I had to find my van in the parking lot instead of it moved out for me to know which van belonged to me.

MELODY D. 
Clasificación:
1.0

The manager was not easy to work with. When I called for an extension, he said the truck was booked out for the additional time period I needed it. I immediately went online to look for the same truck from another location and discovered the same location pop up with availability. The manager was unhelpful.

Andrew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britton Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

JACK C. 
Clasificación:
5.0

The on-phone app takes awhile, it might have been faster to just check-in at the counter. Also took me awhile to locate my vehicle, thought I was looking for a license plate but finally realized I was looking for the stick-on numbers above the bumper.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
3.0

why is it that you state 19.95 per day and then charge for miles too that seems to be a bait and switch.

Darral B. 
Clasificación:
1.0

Test before you call and say your complete. My car had NO BLINKERS when leaving uhaul, go back they fix it and the trailer hook up doesn't work. Wires pinched in my trunk, didn't put wires out of bottom of vehicle but out of the trunk. Problem still not soved now I need to waist another Saturday waiting for a second Uhaul to fix my car. DO NOT GET HITCH INSTALLED AT UHAUL.

Kyle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jozef G. 
Clasificación:
4.0

The mobile ordering process was confusing, even for the employees. It was recommended by those there to not use it in the future. I was accidentally given the wrong truck from what was on my lease, but the staff were able to take care of it on their end and were very helpful.

Ryan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS F. 
Clasificación:
5.0

Great customer services, thank you

Dora B. 
Clasificación:
2.0

Truck that was promised was not available (size or time). This has happened to us 2x now!

SANG-SUN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonita O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN W. 
Clasificación:
4.0

I was overcharged and don't think I was refunded properly. Call me..

Norman P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA L. 
Clasificación:
3.0

Person who helped us was incredibly rude and blunt. We all hate our jobs, but for the like 3 minutes you have to talk to someone while helping them, is it so hard to fake some friendliness?

SALVATORE STEVEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW CHRISTOP P. 
Clasificación:
5.0

easy access including parking my vehicle while renting the truck...very friendly staff...no complaints

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
5.0

Quick, efficient, courteous. Simply provided a hood service.

Gary A. 
Clasificación:
1.0

I was unable to use the app to return my rental, after nearly an hour of sitting in the dark attempting to return it, I left and came back in the morning when someone could assist me. This was very frustrating and completely screwed up my morning.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gayne S. 
Clasificación:
5.0

We rented a trailer in order to enjoy the beautiful weekend weather- we used it to transport our e-bikes from home to the Mill Creek Trail and enjoy a sunny day in nature. The equipment was clean and well-maintained and the rental process was quick, efficient and hassle-free.

SORIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANGWOO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERMIR S. 
Clasificación:
4.0

It was extremely easy to return the vehicle! A very cordial man helped me immediately as I pulled in to check the vehicle back in and ran an invoice I had accidentally left in the van back to me, as well!

Alexander L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURTIS T. 
Clasificación:
5.0

Great service by the team at his site. Process was easy and quick for both pickup and return.

MARK D. 
Clasificación:
1.0

I'm regular customer 2x a week and the vans are not inspected for a U-Haul employee and most of the time are dirty. Seats are smelly and full of dog hair.

Salvador V. 
Clasificación:
5.0

Both William and Shane were very pleasant and helpful in assisting me with a rental pickup truck and placement of my U-Box to unload at the U-Haul location in Lynnwood.

Terrance B. 
Clasificación:
5.0

Very quick friendly and efficient.

Andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jozef G. 
Clasificación:
5.0

Will is good people! He's funny, friendly and down to earth too. The van rode well, had a good amount of power, was super easy to drive and park. It even smelled like a new car. The other people working there ( sorry I can't remember names at the moment) were also super cool and friendly. A+ all around!

Rob O. 
Clasificación:
5.0

Nice ride, clean and easy to handle

RICHARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
3.0

N/C

KOON K. 
Clasificación:
5.0

Show the final price (including all local taxes) already on the website

Friedrich S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia H. 
Clasificación:
5.0

Very easy and smoothe process

Stacy B. 
Clasificación:
4.0

Only had 1/4 tank when I picked up the truck. Please fill up the gas tank before renting a truck to your customers. Trying to match exactly the amount of gas that was in there when we return it is difficult, so we're likely going to lose money by putting in too much. It's also a waste of our time that we have to fill it up before we can start a trip.

KEVIN D. 
Clasificación:
1.0

One of the customer service reps, William, was great. Excellent customer service skills, friendly, and wore a mask. The other two made no attempt to wear one indoors -- in an office that has no airflow and is not large. One used some lame excuse like, "Oops, guess I can't find my mask." The other made no attempt whatsoever. Really, in the midst of a coronavirus surge your employees can't even follow a state mandate? Very unsafe. I will not go back to that office again. Uhaul, you can do better than that.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD M. 
Clasificación:
2.0

Your front desk employee is the most rude and impatient person I have ever met. If he is not happy at Uhaul he must find another job. If we asked a question, his answered would be: "that is what I said" or "I just answered that" It was never clarified what amount of gas was required when returning the truck. We ended up putting more gas than required.

ALEJANDRO P. 
Clasificación:
3.0

I chose mobile pickup but when I arrived the mobile pickup function was stuck at step 2 it kept asking fir my drivers license and would not let me continue. I asked too ok check in in person and the person at the counter told me I am stuck I have to use mobile pick up. 15 ppl in front of me cane snd left and I was still there trying to pick up my rental. Finally the employee had to do it in his phone for me. It is such a waste of time I spent an hour there just to pick up my truck

Thong T. 
Clasificación:
5.0

Uhaul is always there for me

CLINTON F S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL S. 
Clasificación:
4.0

I am discouraged to learn at drop off that I will not get chargers reduced for early return. I was told I would be reimbursed if I could get truck and trailer across country faster. I returned it 6 days earlier that paid for but was then told no refund. While I was discussing it at drop off on Thursday, I watched the truck and trailer get rented to another customer on a day I'd already paid for! I'd like some days reimbursement. I cleaned and DISINFECTED (wiped interior with disinfectant wipes) the truck before returning as well.

Peter S. 
Clasificación:
3.0

I was in line to check out my truck for at least half an hour. This level of customer service will not grow your business. I cannot recommend this location.

DOUGLAS M. 
Clasificación:
5.0

no problem good service

Gregory C. 
Clasificación:
3.0

Trailer tie downs were busted.. Made online reservations and check in...Still waited and hour to get a 5x8 trailer.

NORMAN P. 
Clasificación:
4.0

When I tried to call a couple of times before my rental, I got a recorded message that then went to another message that then referred me to your online services. It would have been nice to get a person at the facility. I understand things can be busy, and perhaps I misused/misdialed. But in this day of automation, this is frustration not needed on top of the overall move

Michael O. 
Clasificación:
4.0

He was helpful.

EMNETU W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBEBE K. 
Clasificación:
5.0

Hire employees like the gentleman that serviced me when i returned the car.

CORREY ROMMEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan L. 
Clasificación:
2.0

This location always seems a little disorganized. I signed up on line including scanning in my license, and I was still in the store for nearly half an hour. Someone got there at the same time I did and we were both rented the same trailer to start with. This required me to start the process of renting the trailer again. On a hectic day of moving, this was not how I wanted my morning to begin

Patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody B. 
Clasificación:
5.0

Quick and easy process! Thank u!

Nikki D. 
Clasificación:
5.0

The other end of the continuum from the pick up location. Thoroughly professional and most helpful.

George S. 
Clasificación:
5.0

We went to this U-Haul location specifically for the installation of a tow hitch and related accessories. Although the initial installation of the hitch receiver took much longer than we had anticipated, the staff made up for lost time with today's installation of the related trailer wiring. We had a 12:00 noon appointment and were in and out their door within the hour. Overall, we are very satisfied U Haul Customers.

Andrei A. 
Clasificación:
5.0

Truck was pretty old and require some maintenance like break etc.

SUSHIL S. 
Clasificación:
4.0

There was a problem with the original equipment to be issued, but the staff handled the problem quickly and efficiently. I also finished my move earlier than anticipated and needed to return the equipment after hours. The U-Haul after hours turn-in worked very well via my smart phone. Convenient and efficient!

Jeremy T. 
Clasificación:
5.0

Absolutely helpful and patient with my access and order. I will definitely use this U-Haul every time I need to move something or to move! They are great and William was fantastic! Thank you for making it easy for me!

ROBBIE D. 
Clasificación:
1.0

Your staff is incredibly rude. They have absolutely no customer service skills or patience to speak of I would not recommend this location to anyone not even my worst enemy

ISAAC A. 
Clasificación:
4.0

Quick & efficient.

RAUL A. 
Clasificación:
3.0

had to drive 35 miles to pick up a trailer instead of 3 miles to the closest U-Haul. Could not take it back to the closer place but had to return it to the original location. 70 miles out of my way

DONALD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
4.0

Equipment needs to be inspected better. Some could be serious hurt or killed. I cut my finger open on a rusty ratchet that holds the tire straps in place when I unloaded my vehicle.

Debra T. 
Clasificación:
5.0

Easy drop off. No hassle, no problems. Good spot.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDA V. 
Clasificación:
3.0

The check in when late didn't work.

DEAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

Nothing. This location was quick, friendly and helpful during pick-up and drop off.

SHAWN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED THANH V. 
Clasificación:
2.0

Customer service could use a lot of work. Employee did not speaking in a very friendly tone.

DUY P. 
No se han enviado comentarios para esta ubicación.

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  • Ícono de enganche para remolque
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  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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