Comentarios de los clientes para U-Haul Storage of Lynnwood

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Lynnwood

Clasificación general:

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Godwin M.
Clasificación:

El cliente no dejó un comentario.

SIGRID J.
Clasificación:

El cliente no dejó un comentario.

Maria C.
Clasificación:

El cliente no dejó un comentario.

Ollie-Anna W.
Clasificación:

When a reservation is made for a certain day and time and received confirmation of said reservation it should be preappoved by customer before the reservation is changed. I rented a 20' truck to pickup at 10am when I got there I was informed it would not be available until 5:30pm now here. I stand with a crew and no truck. I had to pay the crew $250.00 even though they didn't do anything but show up and they were not available any other time that day . My grandma who is 86 and going to have heart surgery on December 1 can all the way out from lynden wa to help along with my mom whole just had cancer surgery on November 2 and is still recovering. I feel at least U haul should reimburse me the $250.00 for a crew I could not use because of not being informed of the change and not getting per approval of the change. I will never is u haul again.

REBECCA P.
Clasificación:

There is no ramp in the truck… Made it hard to move things. Check in with all the photos and everything else was annoying. Prices for mileage were too high

Georgia T.
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El cliente no dejó un comentario.

Robert T.
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Having to enable location sharing on my smartphone in order to prove I was at the U-Haul site, even though I was using the U-Haul site wifi, was unnecessary and made the whole return process much harder than it needed to be. I'll have to think twice before I rent at U-Haul again.

gregg L.
Clasificación:

Have someone designated to the outside area to hook up and unhook customers instead of having the front desk people leave their computers and other customers waiting in line to go out and do it.

Carlos S.
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El cliente no dejó un comentario.

Irving P.
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Toomany issues for return the truck with mobile App more time to get truck than before everything you guys make more complicate, service before this was excellent

Jozef G.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

DANIEL K.
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Shane got my checked in first thing in the morning for a travel trailer. He was also there at close to closing time when i came to return the trailer. Hard working man. Shane was super helpful and pleasant to work with.

Larry W.
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Check in was smooth and the truck was clean and we'll maintained as well as easy to drive. All of this at a great price

BRAD M H.
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More than one agent working the desk.

GREGORY B.
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I have rented from this location many times and have always been satisfied with their service. Pickups have been quick and turn ins have been easy. I will use them again if I need a rental.

CHERYL W.
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El cliente no dejó un comentario.

Shelley M.
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Staff was very helpful. Vehicles were in good running condition.

Saare T.
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El cliente no dejó un comentario.

Kristen W.
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Greatly understanding and helpful was quick and no stress

MATTHEW EDWARD H.
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I was referred to this location and picked up my truck at 11 oclock only after my reservation for an 8 oclock pickup at Doug's Boats and Outdoor (in Woodinville, WA) went haywire. My experience at Dougs was terrible. Nobody wearing masks and guys laughing in the back about how they skipped Uhaul training. It threw off my entire day and I had 6 people taking their Friday off to help me move. I was told I would receive a discount off of my order but also have not seen that. Once in Lynnwood, the Uhaul workers were great and got me on the road quickly. Please consider visiting Dougs Boats and Outdoor, they do not deserve to hold the Uhaul name.

Samuel R.
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El cliente no dejó un comentario.

Judith Y.
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Thank you to Ecton C he went out of his way to made my experience better.

VICTOR M. A.
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El cliente no dejó un comentario.

Teresa H.
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Ectin was very kind, helpful and courteous. Easy experience

ROXANA P.
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it is recommended for any move😊

CHris F.
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El cliente no dejó un comentario.

Barbara F.
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Your associate was very very kind, caring and helpful

Anna N.
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I like the price. however, the facility information should be in sync or uniform with the online. otherwise, mix message from facility cause confusion for me and I had to constantly call practical everyday to the facility and online to check to make sure everything alright until the ubox was ship.

Deborah B.
Clasificación:

The return process was a little difficult especially when it came to dropping the key in the lock box. The app said go to a place and get a code, when some guy who worked there helped us by saying just put it in the box? Other than that everything went okay.

GARY LEE C.
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Location owner and operation is great. They bailed me out because franchisor Uhaul (corporate) overbooked me on my (guaranteed) reservation and caused me a big headache finding an aslternative at last minute

KA HO G.
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El cliente no dejó un comentario.

Jonathon B.
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El cliente no dejó un comentario.

Karleigh S.
Clasificación:

I rented the truck to do a last minute move for my entire house and i only had myself to do it, no help. I ended up needing/using the truck past the time that i scheduled it for & the manager of the location called me to ask what was going on, my eta etc. I explained to him how things weren't going as smoothly as i planned, i was doing my best to hurry to get back to his location and that i would be there asap. He called me 37 times in an hour period, and kept calling to the point i had to block his phone number and get on the website to make a complaint with corporate. It was borderline harrassment. I was charged for the whole day , yet he said i needed to be back asap but in reality i had the right to use the truck for the amount that was charged to my account. It was terrible. I would definately go with a different location in the future.

KAYLA S.
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I had way too many furniture pads and I wasn't allowed to return the ones I didn't use when filling my ubox.

January P.
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great friendly service at front desk made it super easy

ANGELA C.
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No complaints. In fact, the man who I dropped the uhaul off to was very kind and helpful. I can't recall his name, but it was outside in the drop-off area on October 21st around 3:30pm. He was cleaning up the returned uhauls. He was very gracious and treated me with great customer service, cleaning the back up so I didn't have to drive around looking for a hose. He deserves recognition at a time when customer service is lacking in so many businesses.

David L.
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get rid of photo id copies.

William S.
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very nice staff. The guy that helped hook up the trailer was super friendly. He was great!

SHARON F.
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The windshield was dirty. The belt was making a loud noise.

Thomas A.
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El cliente no dejó un comentario.

Caleb C.
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I was given a truck with a governor and was not told then got stuck limited in my speed (dangerously often trying to pass people) on a long stretch of interstate which was miserable. U-Haul: EITHER STOP BUY TRUCKS WITH GOVERNORS OR ACTUALLY TELL YOU CUSTOMERS IF THEY ARE GOING TO HAVE TO DEAL WITH ONE. YOU MADE MY TRIP AWFUL TWICE BY GIVING ME THE WRONG TRUCK SIZE AND STICKING ME WITH A ****ING SPEED GOVERNOR. I WILL NEVER EVER USE YOUR SERVICE AS LONGS AS I LIVE AND RECOMMEND NO ONE ELSE USE YOUR SERVICE EITHER!!

aaron L.
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Gave me the wrong size truck I will never use your company again

Zakariya A.
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Didn't have the truck that I ordered online and got stuck with a smaller one and ended up having to take multiple trips. With no discount.

JAROD TADASHI O.
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The customer service at this location is good. They're understanding and flexible. This is the third time I rented from here.

Dane J.
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These guys bend over backwards helpful.

gary P.
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Watching the team, at the store, work with the products and customers, it was evident they knew the process and what their customers expected.

DICKSON A.
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El cliente no dejó un comentario.

Simon R.
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El cliente no dejó un comentario.

robert M.
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El cliente no dejó un comentario.

Brian G.
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the truck was fine, but several of the moving blankets were dirty and others were wet.

GABE G.
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This location went very smooth. Easy drop off.

Katherine H.
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The friendliest staff! I wish I got their names. Both men working on October 11th in the afternoon made the whole experience wonderful. I've never rented a Uhaul before so I was nervous about how it would work out. These men were so kind and helpful. Such a pleasant experience and I would rent again. They deserve a raise!

janie S.
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El cliente no dejó un comentario.

Grant P.
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They were very efficient and professional

David G.
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Excellent quality equipment friendly staff

Kunsoo K.
Clasificación:

Unfriendly staff. Broken card readers

NICK Z.
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El cliente no dejó un comentario.

Jaden S.
Clasificación:

Wnet to 3 different places to find the trailer that I need. First place told me that the 2nd place had one, but they didn't. 2nd place wasn't very helpful. 3rd and final place had what I needed and the employees were very helpful, for a quick and easy pick up and drop off.

dereje O.
Clasificación:

Great service.

James G.
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El cliente no dejó un comentario.

Tesfaldet K.
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El cliente no dejó un comentario.

Jordan S.
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I believe the gentleman's name was William but he came out to greet me as soon as I got out of my car, let me know where I should park, and had my reservation started before I got inside. He was very friendly, let me know what to expect, and was generally a very pleasant person to work with. I will return for more business.

Tiffany C.
Clasificación:

N/A - EVERYTHING WAS SMOOTH SAILING

Will K.
Clasificación:

This U-Haul was dope as fuck. Give them a damn raise, they went above and beyond for me and found me a truck, and helped out every step of the way. These guys are model citizens and deserve recognition for being the most helpful people in the land.

James L.
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El cliente no dejó un comentario.

Frederic D.
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The team was very efficient to process the paperwork and I was on my way in no time. Return was also a no brainer The team is courteous

Yvette T.
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It would of been better to pick up the truck with more gas there was a quarter tank gas up 2 times.

Sepehr H.
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El cliente no dejó un comentario.

Christopher H.
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El cliente no dejó un comentario.

Molly M.
Clasificación:

This U-Haul location and staff were terrific! The staff was very curteousy and friendly, and the lot was clean and organized. I would recommend this location (and my use it again, myself) even though Iive in the Ballard area and there are other U-Haul locations much closer to me. However, I would like to express my frustration with this rental that I had made online for a 4x8 cargo trailer for the location at 165th in Shoreline, which I had received a confirmation for. Upon arrival, the man at the counter said a utility trailer was reserved instead of a cargo trailer. Please do not change someone's order as we required a cargo trailer - not an open, utility trailer - as we were moving upholstered furniture during a rainy weekend in Seattle.

Marc M.
Clasificación:

Nothing

Jae G.
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El cliente no dejó un comentario.

JOEL BURNETT G.
Clasificación:

Website and phone pick up experience were terrible. Tried to use the mobile pickup option and it didn't work. Ended up having to go inside and go through a clerk. Very frustrating, such that I may never use uhaul again.

David H.
Clasificación:

very business like approach by the owner. A nicer, more customer friendly approach may be necessary at this location. The equipment was in good shape and the service very good. Just a bit of shortness with customers.

NICHOLAS JOSEPH O.
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I would not recommend using U-Haul to anyone at this point after how I was treated this last go around. All the people working at this location were great it's the U-Haul scheduling system that is worthless.

Rhiannan N.
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El cliente no dejó un comentario.

Sean B.
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El cliente no dejó un comentario.

Terry N.
Clasificación:

The original packets didn't properly pack the load in Seattle and had a few slightly damaged items. The moving help in Columbus had to be canceled and re hired twice. One because they asked me for more money and tried to give me one less man than agreed to and the second was a no call no show. Your movers need vetted better and need to have more accountability for their side. No calls and no shows by the right move in Columbus is just absurd. They should just find a new career now.

SPENCER E.
Clasificación:

While doing the self drop off I did not realize I was on a decline. When I lifted the trailer from the ball the trailer rolled toward my truck and struck my tail gate and put a dent in it. I don't think this is UHaul's fault. Just a miscalculation from someone from a city called Mesa. A very flat place.

Franklin F.
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El cliente no dejó un comentario.

Thomas S.
Clasificación:

El cliente no dejó un comentario.

Loren S.
Clasificación:

We have rented from here a number of times. Everyone is kind, courteous and professional. I loved the touch free procedures that are now in place. Made me feel confident that covid measures were being followed

DANIEL ROSS W.
Clasificación:

Customer service here is great. We had some last minute requests and they went above and beyond to help us find a truck on a very busy day.

Matthew B.
Clasificación:

I was charged for a dolly and pads but didn't receive any.

Jose D.
Clasificación:

Returning truck after hours was a nightmare. The app they asked us to use, and supposed to be easy to use, did not work. My husband and daughter spent 1/2 hour downloading it, and another 1/2 trying to make it work. It would not recognize the order number or any reference. THis was after moving all day and in a rainy and cold Saturday night. They brought truck back home and we had to return it with a live person on SUnday. Runs were from Lynnwood to Bothell to Everett, a total of 36 miles. FINAL BILL CAME FOR 124 miles!! We are expecting them to fix this asap

Negin K.
Clasificación:

El cliente no dejó un comentario.

Shin O.
Clasificación:

El cliente no dejó un comentario.

Kimberly M.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Kris J.
Clasificación:

The truck was clean but the braking did not feel or sound safe. Other than that, all was good.

JAMES T.
Clasificación:

Always like renting here. Best I have found in town.

JHONY P.
Clasificación:

give the empoyee a good raise best costumer service

Gary G.
Clasificación:

The return app doesn't work.

Debra Y.
Clasificación:

The boss was yelling at an employee and I was extremely offended. The employee was special needs and the boss was basically screaming and calling him stupid! He need to be fired or I'm sending someone to check out a discrimination suit! It was disgusting the way your manager was talking to his employees!

Camille H.
Clasificación:

El cliente no dejó un comentario.

PERFECTO B.
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

Great Service by staff!

Ann E.
Clasificación:

El cliente no dejó un comentario.

James A.
Clasificación:

Very friendly people here, but they need to fix the driver's license reader. It didn't work so the service rep took photos with his cell phone which I didn't like.

Caroline B. | Overall Experience |
Clasificación:

The staff is super friendly!

KYLE M. | Overall Experience |
Clasificación:

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

Ashley P. | Overall Experience |
Clasificación:

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

KYLE M. | Overall Experience |
Clasificación:

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

David G. | Overall Experience |
Clasificación:

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

Gordon or Carol W. | Overall Experience |
Clasificación:

Excellent all around experience with our move with U-Haul.

marci c. | Overall Experience |
Clasificación:

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

JAMES H. | Overall Experience |
Clasificación:

Great help. Fast, efficient, and very helpful.

jason p. | Overall Experience |
Clasificación:

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

Marks K. | Overall Experience |
Clasificación:

Very good customer service. Thank you!

CHERYL M. | Overall Experience |
Clasificación:

Supportive, efficient, helpful, courteous

daniel h. | Overall Experience |
Clasificación:

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away

Lynda F. | Overall Experience |
Clasificación:

This is 2nd u box move. dates confirmed in emails do not match what the stores have. The employees at the uhaul sites had limited skill on the software program and had to call other sites.

No se han enviado comentarios para esta ubicación.

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