Comentarios de los clientes para U-Haul Storage of Loveland

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Loveland

Clasificación general:

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Colton B. | First Impressions |
Clasificación:

The facility is fine.

Kurt W. | First Impressions |
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El cliente no dejó un comentario.

Lloyd B. | Overall Experience |
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Everything and everyone at the facility were great. Thanks

Steven B. | Overall Experience |
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El cliente no dejó un comentario.

Michael J. | Overall Experience |
Clasificación:

Parking in front of the office wasn't great.

gail p. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mahonri R.
Clasificación:

El cliente no dejó un comentario.

mia c. | Overall Experience |
Clasificación:

Very nice polite and helpful staff clean and very secured place

THOMAS L.
Clasificación:

Darlene was AWESOME

Tara H.
Clasificación:

We were delayed in our move and had to extend our rental by a day. When we called to make this change we were told they were able to put it through without charging us the additional day, which we thought was unusual. The next day we brought the truck back and, first of all, there wasn't any information clearly posted as to how to return the truck. The agent, Kelli, eventually came out to help us and said we had to pay for fuel even though we returned it with more fuel than was in it when we got it. She said it was because it was not at a 1/4 tank of gas and it would be approximately $28. None of this was explained to us when we picked it up (nothing was explained at all because they were rushing to close) but since it was basically zero difference in cost, I let it go. During this conversation I mentioned the problems we had picking it up and how much was charged to our card and the agent said nothing is charged to our card until we return the truck. Unfortunately, I assumed this meant that the pending charge would be adjusted once we completed checking it back in. The agent then told us our total, which again I assumed to be the final total, and sent us an electronic copy of the receipt. Upon reviewing my bank charges and receipts, it turns out we were not actually credited the $28 for gas upon pick up. We were also charged $36 for gas upon return (this was *not* itemized on the receipt and was simply added to the subtotal without explanation). Plus, we put gas in the truck after we got it. All in all, we spent about $80 on fuel for a truck that was given to us on E. In addition, the additional day was charged to us even though she said it wasn't going to be, plus we had to pay again for the $28 insurance because we extended our rental by one day. Again, this was *not* explained to us when we picked it up because they were more concerned with going home than customer service. In total, we paid $320 to rent a truck for ~40 hours and 50 miles with zero gas in it. One of the worst customer service experiences I've ever had.

Greg N.
Clasificación:

El cliente no dejó un comentario.

Clark I. | First Impressions |
Clasificación:

Darlene Criswell was extremely helpful and friendly. Thank you for your help Darlene , while we were moving. The Iveys

troy h. | First Impressions |
Clasificación:

Darlene was really great and helpful

Christine T.
Clasificación:

Very easy transaction!

nancy T.
Clasificación:

There was no one in the office when I arrived to pick up the rental and no one in the office when we returned the rental. Office person nice helpful but not very professional. The customer should always be the priority .

THOMAS G.
Clasificación:

They were excellent!

Lloyd B. | First Impressions |
Clasificación:

The sign-up was easy, staff is helpful and friendly, and the unit was clean. What more could you ask for?

Robert R.
Clasificación:

El cliente no dejó un comentario.

BRADLEY N.
Clasificación:

El cliente no dejó un comentario.

Michael V.
Clasificación:

El cliente no dejó un comentario.

drew g. | Overall Experience |
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El cliente no dejó un comentario.

Robert m. | Overall Experience |
Clasificación:

Darlene was tremendous

Rene D.
Clasificación:

Customer service rep was very pleasant and helpful. However, the trailer exterior was full of thick, caked-on mud. Interior was clear of debris but floor was very dirty. Also, one of the safety chain hooks was bent and unusable. Chain had to be threaded through my hitch and screwed tight. This required me to carry a wrench and made unhitching very inconvenient.

Charsise L. | Overall Experience |
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Bridgette at this site is awful. She is rude and snippy. The office is dirty and messy. She deals with the public. There is no reason to be rude and hateful.

Christopher M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Andrew G.
Clasificación:

El cliente no dejó un comentario.

Kevin B.
Clasificación:

El cliente no dejó un comentario.

Ricardo E. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

mark C.
Clasificación:

El cliente no dejó un comentario.

Susan D.
Clasificación:

El cliente no dejó un comentario.

Lisa B. | Overall Experience |
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El cliente no dejó un comentario.

Barbara M. | First Impressions |
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El cliente no dejó un comentario.

Lisa B.
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El cliente no dejó un comentario.

sherry b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

BRIAN S. | Overall Experience |
Clasificación:

Everyone was very friendly and helpful.

Dan W.
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El cliente no dejó un comentario.

Maria V.
Clasificación:

Debit card reader was not working.

Vicki k. | Overall Experience |
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I can't say enough great things about the staff. They were always friendly and helpful. Bridget and Darlene were so personable and I would recommend to any and all people to use this facility.

Catherine M.
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El cliente no dejó un comentario.

Matthew D. | Overall Experience |
Clasificación:

Great and helpful staff—always! 10/10

James M. | First Impressions |
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The owner in Loveland was very accommodating and professional. Enjoyed working with her

Bob N. | First Impressions |
Clasificación:

Amazing staff

Gregory F.
Clasificación:

Kelli was great!

Deborah F.
Clasificación:

You're doing a great job!!

mark S.
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El cliente no dejó un comentario.

RACHEL M. | Overall Experience |
Clasificación:

I had placed my entire home in a unit in 2008 after a horrible divorce. Took me 12 years to come from Texas to finally retrieve my items. Darlene made this process a little less painful with her awesome above and beyond customer service!

James B.
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Fastest service I have ever had at UHaul!! Thank you

Brian G.
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El cliente no dejó un comentario.

Maurice K.
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El cliente no dejó un comentario.

Nikolai G. | First Impressions |
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The owner was amazing!!! She was so helpful and easy to work with! Would recommend to anyone 1000%

William E. | First Impressions |
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El cliente no dejó un comentario.

Thomas A.
Clasificación:

The opposite of Texas. Friendly and personable.

Ryan H.
Clasificación:

Love these guys. They have been extremely helpful every time I've used their location.

Daniel A. | Overall Experience |
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Both ladies I worked with were very nice and helpful.

Bethany S.
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El cliente no dejó un comentario.

MATTHEW C.
Clasificación:

El cliente no dejó un comentario.

Wanda B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Scott M.
Clasificación:

El cliente no dejó un comentario.

Matt S.
Clasificación:

Despite having made a reservation several weeks in advance, our pick-up location was changed 48 hours prior to pick-up. Upon arrival we came to find out that Uhaul had switched out our 14' truck for a 15' van saying that it was a comparable vehicle which it was NOT! The code to the lock box that was provided to us was also incorrect. we ended up having to drive to the nearest Uhaul dealer (two towns over!) to see if they had a truck that we could use morning of. Thankfully they were able to provide us with a 10' truck. This was NOT a good experience!

Jennifer B.
Clasificación:

El cliente no dejó un comentario.

Rachel R.
Clasificación:

El cliente no dejó un comentario.

Daniel A.
Clasificación:

Other than an old rude guy that yelled at me through the closed door for not having a mask (before I entered the building) and then wanting to charge me 40.00 to remove a storage lock - it's a great place. Both ladies I worked with were very nice. Truck was awesome too. It's a good place to rent from.

Ryan H.
Clasificación:

Customer service was great. Location was great

joshua H.
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El cliente no dejó un comentario.

dwayne K.
Clasificación:

El cliente no dejó un comentario.

Adam B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marianne D. | Overall Experience |
Clasificación:

Darlene was incredibly helpful, trouble-shooting for me during a stressful move. I'd say she went the extra mile and I really appreciate it. She was professional but friendly. I also had helpful service from the other staff.

Brad T. | Overall Experience |
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El cliente no dejó un comentario.

frank s. | Overall Experience |
Clasificación:

Didn’t think it was fair I checked out three days after my due date and got charge for the whole month

Rick S. | First Impressions |
Clasificación:

Quick and efficient

daniel p. | Overall Experience |
Clasificación:

The staff working there are great, especially the lady in the front office.

dazel H.
Clasificación:

El cliente no dejó un comentario.

Ron R.
Clasificación:

El cliente no dejó un comentario.

TANYA L.
Clasificación:

El cliente no dejó un comentario.

David T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CLIFFORD R.
Clasificación:

El cliente no dejó un comentario.

Jackie P.
Clasificación:

El cliente no dejó un comentario.

Larry F.
Clasificación:

I was charged for a utility dolly that was never received $9.60 was supposed to be refunded to my credit card. It wasn't.

John M.
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El cliente no dejó un comentario.

Glen S.
Clasificación:

A little difficult to find this location.

Linda N. | Overall Experience |
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El cliente no dejó un comentario.

Deborah S.
Clasificación:

Clean inside cab

JAKE G. | First Impressions |
Clasificación:

Darlene, the General Manager in Loveland, Colorado was very professional, knowledgeable, helpful and genuinely patient and kind. She answered all of my questions with a smile. Highly recommend! Jake Athens, Georgia

Amanda M.
Clasificación:

El cliente no dejó un comentario.

Dale H.
Clasificación:

El cliente no dejó un comentario.

DAVID U.
Clasificación:

Tried to talk us out of not dropping NOW. I had to help move the equipment. Not real into yhe job, on her part.

Neil D.
Clasificación:

El cliente no dejó un comentario.

Jesse C.
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El cliente no dejó un comentario.

James T.
Clasificación:

Thanks!

Marianne D. | First Impressions |
Clasificación:

Darlene was so helpful, an effective trouble-shooter and problem solver.

Marianne D.
Clasificación:

El cliente no dejó un comentario.

Gary O.
Clasificación:

The location was very friendly and quick. The truck was clean and then App check out went very smoothly. The one problem that I had was the electrical component to connect an auto transport had blown 2 fuses so when I arrived at my different location to get the auto transport I had to wait for 3 hours for road side assistance to come figure out that it was a blown fuse. It caused me to be a day behind since I did not drive off the U-Haul lot until 4:00 then rain came. U-Haul did extend my rental for 3 hours but the stress of waiting at a U-Haul location for road side assistance while I looked at 2 other 20 foot trucks was frustrating and made no sense. If that truck was not towing anything then swap trucks but no I had to wait 3 hours.

carla L.
Clasificación:

Very rude people!

Shelly B.
Clasificación:

Nice people. small store and only one parking spot

Alan J.
Clasificación:

El cliente no dejó un comentario.

SCHUYLER R.
Clasificación:

This was by far the best Uhaul moving experience I have had. The fort collins location was very nice, and the help was even better!

ALAN W.
Clasificación:

El cliente no dejó un comentario.

Kristi W. | First Impressions |
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Darlene was extended helpful.

Kyler C. | Overall Experience |
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The two ladies I had the pleasure of dealing with were very kind and helpful!

jack S.
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El cliente no dejó un comentario.

Aurora P.
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El cliente no dejó un comentario.

Albert B.
Clasificación:

El cliente no dejó un comentario.

Katlyn V. | Overall Experience |
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Staff was extremely helpful and friendly! They helped take the stress off of me during my moving experience.

Michael B.
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El cliente no dejó un comentario.

Jamie J.
Clasificación:

Very nice blond lady helped me out! Thank you

Dan W.
Clasificación:

El cliente no dejó un comentario.

Rhonda P.
Clasificación:

We arrived at 12:15 and was supposed to pick up at 12:30, but someone was still using it. We didn't leave the property until almost 3. Not a good experience at all. It also didn't help that we had made several reservations and been sent all over the state only for the equipment not to be available and we started that day at 10:00 am. Horrible service from hail. Will not recommend to anyone!

Adam T.
Clasificación:

customer service was lacking in a manner I have not seen in a long while. I pull up, ask the attendant in the parking lot if this is where I return the truck and hse just stares at me. For like 30 seconds. She finally asked what my name was. I told her, then she took another little while to help out this family looking for their dog. After which she returns to me and asks me to back out into the street so that I can go to the next parking lot over. Everything after that went fine, but it was quite slow

Richard G. | Overall Experience |
Clasificación:

Everyone was courteous, helpful, and respectful. I am also great full for the free usage I was awarded for being a customer of u-haul. I will continue to use u-haul in the near future Thank you very much R. Garcia

Eloy M.
Clasificación:

Have the trucks that the customer reserves online. And better communication on you can pick trucks up after store hours.

Laura W.
Clasificación:

And I will highly recommend to friends and family to not use the electronic pick up. It was the worst experience I ever had when it comes to renting a truck from U-Haul. A in tire hour was wasted just trying to get electronic check out. I ended up being routed to a pickup Center where a live person was able to help.

Artha Y.
Clasificación:

El cliente no dejó un comentario.

Candace E.
Clasificación:

El cliente no dejó un comentario.

MARTIN B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jeff K.
Clasificación:

El cliente no dejó un comentario.

Robert W.
Clasificación:

El cliente no dejó un comentario.

DOUG A.
Clasificación:

The side steps and wheel covers had dirt on them. Had to hose them off when I got home.

Joan P.
Clasificación:

El cliente no dejó un comentario.

KENDRA D.
Clasificación:

El cliente no dejó un comentario.

Carrie M.
Clasificación:

El cliente no dejó un comentario.

Lynn M.
Clasificación:

Perfect for my move, and Darlene was very helpful.

Angela J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

El cliente no dejó un comentario.

tim c. | Overall Experience |
Clasificación:

Loved it will use it again if needed

Martin G.
Clasificación:

El cliente no dejó un comentario.

Randy H.
Clasificación:

Representative had their dog in the office and it barked during our entire transaction for pick up. Unfriendly and non engaging staff, but not the end of the world. Then, when I returned the truck it turns out I had driven 22 miles in total but I filled it with 8 gallons of gas. That doesn't seem like the tank was full when I picked it up, but the answer I received when I brought it up was "nothing I can do about that." Disappointing and definitely not a good representation of the company. Will be using another rental service from now on.

Ronalee R.
Clasificación:

The app sucks and so did the service. Spent 45 min on the phone and spoke to over 7 people because my original reservation was unsuccessful. It was infuriating.

Earl B.
Clasificación:

El cliente no dejó un comentario.

Christopher B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angie S. | First Impressions |
Clasificación:

Staff was sympathetic to my unusual circumstances but didn't offer help as I had anticipated.

Raymond S.
Clasificación:

Darlene Criswell was outstanding

Kathleen S.
Clasificación:

Just Keep ??

Kimberly D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Eddy Jo Y. | First Impressions |
Clasificación:

The first person I worked with was abrupt and Not very helpful. However another gal, supervisor or just more knowledgeable, was Very COURTEOUS and Helpful. Much more pleasant personality!! Did not get names of either person but wish I had!

Kyle R.
Clasificación:

El cliente no dejó un comentario.

Carla S.
Clasificación:

El cliente no dejó un comentario.

Santee M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daniel S.
Clasificación:

The staff was very helpful and friendly

James M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Willow F. | Overall Experience |
Clasificación:

A bit dusty but a great place.

jennie B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Victoria M.
Clasificación:

I was late returning my rental truck and the lady was rude. Over booking rentals and not allowing for truck flill ups or set backs causes conflict. Further more because I was late by an hour I was charged another day. Will I use your service in the future is a definite NO!!!

Vicki k. | First Impressions |
Clasificación:

I cannot say enough good things about my experience. The office manager, Darlene, (I'm assuming she was the manager) was ABSOLUTELY wonderful. We had an issue with the lock, and she took care of it with no questions asked. She was friendly, helpful and just a delight to work with. I would give her 10 stars if I could.

Jorge R.
Clasificación:

El cliente no dejó un comentario.

Theodora K.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

Remind renters that the truck has a tow/haul gearshift that comes on automatically every time you start the truck.

Ted H.
Clasificación:

SHE IS VERY GOOD AT HER JOB IN LOVELAND, CO, MADE MY RETURNING THE DOLLY A LOT EASYER THAN PICKING IT UP. SHE IS VERY WARM , PERSONAL AND ATTENTIVE.

Scott T.
Clasificación:

El cliente no dejó un comentario.

Steven H.
Clasificación:

Staff was very nice, and explained everything well!

Meklit M.
Clasificación:

El cliente no dejó un comentario.

Roy E. | Overall Experience |
Clasificación:

Great people, great service. Good location. Thanks for the help and the smiles Roy E Erickson

Simon M.
Clasificación:

Trailer was covered in several pounds of ice. Would've liked if it was knocked off before we got it but other than that was good

Gary H.
Clasificación:

Was hard to find the location, but the personal was great.

MEL W. | Overall Experience |
Clasificación:

Darlene was always understanding and treated me well. I would appreciate a notice of any auctions. Thanks.

Dallas S. | Overall Experience |
Clasificación:

Great customer service

Denise G.
Clasificación:

The customer service at this location is outstanding..

Bonnie W.
Clasificación:

El cliente no dejó un comentario.

Frank G. | Overall Experience |
Clasificación:

Staff was always helpful and nice.

Masako F. | Overall Experience |
Clasificación:

Staff was very helpful

kyndall k. | Overall Experience |
Clasificación:

Everyone that I worked with was helpful and super friendly. Great experience.

Richard H. | Overall Experience |
Clasificación:

filled my needs

Frank G. | First Impressions |
Clasificación:

Very friendly service. Very Helpful. Very nice and secure facility.

PATRICK G. | Overall Experience |
Clasificación:

The staff was always helpful and happy to help. Access times were always convenient. Only complaints: the inside of the unit was always dirty and they parked trucks along fence blocking traffic.

Katherine D. | Overall Experience |
Clasificación:

Darlene was GREAT. I've rented trucks/storage from Uhaul many many times over the years, and she was easily the best representative I've worked with. Super helpful, super knowledgable, and very kind.

ronny f. | Overall Experience |
Clasificación:

Expensive for an outside unit, small as well for the cost.

kevin k. | Overall Experience |
Clasificación:

N

minor k. | Overall Experience |
Clasificación:

was there for less than a month

mark m. | Overall Experience |
Clasificación:

Staff all friendly

Tamara T. | Overall Experience |
Clasificación:

Excellent service.

john j. | First Impressions |
Clasificación:

It was fast and easy, and I like that. The storage space was very clean.

NEVA B. | Overall Experience |
Clasificación:

The only negative comment I would offer is the pricing going up so frequently

Sarah D. | Overall Experience |
Clasificación:

We have utilized storage facilities all over the country and this location has the best service we have ever experienced! Both the manager and Bridgett are very customer service oriented & friendly!A+

linda r. | Overall Experience |
Clasificación:

Most helpful and nice.

Joy K. | First Impressions |
Clasificación:

Very friendly and knowledgeable.

john b. | Overall Experience |
Clasificación:

Excellent service. Thank you for all your help.

David C. | First Impressions |
Clasificación:

Very friendly and professional when checking me in. Helped me figure out what I needed to go to bet situated. We willing to let me unload truck as I had movers being paid hourly, paperwork after

Jerry P. | Overall Experience |
Clasificación:

What?

Leeann C. | Overall Experience |
Clasificación:

Thank you...

BOB H. | First Impressions |
Clasificación:

Good customer service

christian a. | Overall Experience |
Clasificación:

Darlene was very nice and easy to work with.

Kimberly D. | First Impressions |
Clasificación:

The woman who helped with setting up my rental unit was Very helpful.

Felix B. | First Impressions |
Clasificación:

Had to drive 3 miles to drop off truck and tow dolly to another facility. I had fugure how to get back without a car. Thank God the people here are friendly and gave me a ride back to my car.

Mike G. | First Impressions |
Clasificación:

The staff is very friendly and extremely helpful. The site is clean and seems to be very secure.

Stacey N. | First Impressions |
Clasificación:

Very helpful customer service

sarah p. | Overall Experience |
Clasificación:

I would like to thank darlen and brijett at the uhaul storage on lincon ave in loveland for making this move as easy and friendly as they could they went above and beyond to help me thank you both

John D. | Overall Experience |
Clasificación:

Everyone that works there was very pleasant and considerate.

gary s. | Overall Experience |
Clasificación:

Good clean safe facility.

Jacob C. | Overall Experience |
Clasificación:

I would recommend this place! Ladies inside was friendly and helpful.

Chris H. | Overall Experience |
Clasificación:

Great service. Served our needs perfectly for temporary storage

sheree b. | Overall Experience |
Clasificación:

The ladies in the office were more than helpful and kind....great facilitiy.

John D. | Reservation |
Clasificación:

He talked to me and I explained what I was needing and he got me into just what I was needing. Very nice gentleman.

Kate R. | Overall Experience |
Clasificación:

Great staff

Kenny M. | Overall Experience |
Clasificación:

Great company to work with.

Omar C. | Overall Experience |
Clasificación:

After searching around for prices this storage was one the best. Not only was their price low but all three employees I dealt with through out the one month I paid for were super nice and helpful! TU!

Nathan H. | Overall Experience |
Clasificación:

You have a great manage at this location

jeanne s. | Overall Experience |
Clasificación:

Thank u

nancy b. | Reservation |
Clasificación:

it was kinda a long process to sign up, but customer service was courteous and helpful.

ronny f. | Reservation |
Clasificación:

The customer service provided was excellent; however the quality of the unit is below average. It is clean, but dimensions are smaller than 5x10 and it is costing me $80.

Connie S. | Overall Experience |
Clasificación:

Very friendly staff

Heather B. | Overall Experience |
Clasificación:

Facility was clean and the attendant was very helpful and accommodating. She was knowledgeable and friendly.

Becky W. | Overall Experience |
Clasificación:

Darlene was always especially helpful when i went into the office esp on those warm afternoons. Thanks Darlene!

Marcelino P. | Reservation |
Clasificación:

Thank you for your help and services. M. Perez

Heather B. | Reservation |
Clasificación:

The staff was very friendly even when it was busy in the office. The facilities are clean and well maintained. I definitely recommend this location.

MONICA G. | Overall Experience |
Clasificación:

My Space was broke into

TOMMY M. | Overall Experience |
Clasificación:

Darlene was very professional & courteous. She was very thorough & explained things very well. Thanks again! Tommy Mullen

Forrest L. | Overall Experience |
Clasificación:

Good

KAREN M. | Overall Experience |
Clasificación:

Everything was good when I cleaned out the storage unit I did see mouse dropping so I'm hoping we didn't take any with us. after being there for 6 1/2 years managers changed a lot and price went too

No se han enviado comentarios para esta ubicación.

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