Customer Reviews for U-Haul Storage of Longview

3,066 comentarios

364 Oregon Way   Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

(360) 577-8400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 577-8400

364 Oregon Way
Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

justin g.  |  Overall Experience 
Clasificación:
5.0

May your company reward you for your hard work and diligence in a way that suits you as employees

NEIL THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jessica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Savannah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tamara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD S. 
Clasificación:
5.0

You all do a great job with customer service.

vanessa M. 
Clasificación:
5.0

Service was great. It was not worth what they charged but since there is no competition, you are stuck.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY R. 
Clasificación:
1.0

Gas gauge was broken and are a bunch of my money and refused to do anything about it. I paid over $100 in gas when I only needed half of a tank because the gas gauge wouldn't read.

Cheyanna C. 
Clasificación:
5.0

Maybe not charge so much for mileage? Just a thought.

Wilma E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie L. 
Clasificación:
3.0

Customer service needs to be improved I rented the tow dolly for a day and even said a full day when I picked up and when I made the reservation and not even 8 hrs later I have U-Haul calling me asking nay demanding when I'll have it back and was informed that's it's rented out already to another party and I needed to have it back I haven't even had it 8 hrs and I payed for 24hrs a full day even payed for there best insurance I am highly upset I rented it to take my car to the shop to get tuned and after only 8 hrs of having the tow dolly U-Haul was demanding it back I left my car at the tuners shop and swiftly returned the tow dolly well under the limit I rented it for and went and purchased a tow dolly of my own to get my car home last night the same day I rented from uhaul .they were very unprofessional and I do not recommend this location to anyone and urge them to rent from another buisness or location if I treated customers the way they did at my buisness I wouldn't have a business anymore.thats forsure.

KYLE O. 
Clasificación:
4.0

Everything has gone very smoothly.

Heather D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

david p.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

rob H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
1.0

Almost every uhaul associate was very rude, except the guy in Dana Point.

chris C. 
Clasificación:
2.0

Truck had a leaking differential that made a huge oil spill in my driveway. Also, over 50 miles an hour the truck shook violently from the drive train through the floor. Also, the employees at the Longview location were very rude and not easy to work with.

Stan S. 
Clasificación:
5.0

We were stuck. We had a reservation for a move out of state with another company and they did not have the equipment we reserved. U-Haul people are amazing. The customer service we received was top notch. From the Olympia office to the Longview office and even our drop off at our final destination in Henderson. I cannot say how much I appreciate the staff and how much everyone helped.

Angela S. 
Clasificación:
5.0

Fast, friendly service, fair rates, nice truck. Great location.

Minna W. 
Clasificación:
1.0

The app is awful. It was pouring down rain & I had a very hard time going through all the steps to return the u-haul while standing in the rain. Took way to long. It should be as simple as dropping the keys off, taking a photo or two & leaving, not so many steps & photos.

katie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jared T. 
Clasificación:
5.0

Customer service is top notch at this location... highly recommend and will continue to use their services.

Yolanda S. 
Clasificación:
5.0

Very nice service 👍👍👍

Luis G. 
Clasificación:
5.0

Very friendly and very speedy in service

TRACY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B. 
Clasificación:
5.0

The service was expensive, I paid well over $300 to use the vehicle for 3 days for very light use. I did however drive roughly 120 miles and this understand the charge for that mileage. But I also had to fill the tank which was expensive on top of my total bill.

Marshall C. 
Clasificación:
5.0

The manager was awesome! She went out of her way to help me get checked out and back in. She is a kind helpful person. The store is awesome and has things I didn't know I needed.

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
3.0

It was the only location near my damaged vehicle to find a car hauler. Customer service was rushed and not exactly polite, but not horrible.

Rachel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

Everything was great

Oscar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARBY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette C. 
Clasificación:
2.0

The overall U-box concept is very good. However, it was apparent that U-Haul is having issues getting qualified help on both outgoing and incoming locations. I was given the wrong location on receiving end. Then was extremely difficult to get someone on the phone to confirm the pickup. Finally got someone on the phone, only to be transferred to another group (should have been handled by IVR) at which point was put back on hold. The overall U-box experience was good but U-Haul needs more and better trained help.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Misty R. 
Clasificación:
5.0

The employees and owner at uhaul Longview are absolutely wonderful! They go out of their way to help with any and all moving and storage needs!

ANITA C. 
Clasificación:
5.0

I'm just so thankful that they were able to help us out with a panel truck on a Saturday m

kathryn C. 
Clasificación:
5.0

I had A great experience. A+A+

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

The U-hall staff in Longview are AWESOME, Friendly and a pleasure to work with. I'm never disappointed when renting from the Longview, Washington, U-haul Store. A big thank you from Darrell Chaufty, from Kelso, Washington.

DARRELL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
1.0

Say what equipment is needed for towing trailers instead of selling what's needed because there was no communication

Franklin B. 
Clasificación:
4.0

Drop off of my rental was quick and painless. All of a 5 minute(if that) walk through, and I was on my way. Drop off was in the lot; so, I didn't have to go inside. Convenient and easy.

William J. 
Clasificación:
4.0

The rental was quick and easy. The trailer was fairly beat up but worked fine. I will use them again.

John M. 
Clasificación:
5.0

The staff met us when we arrived and started the check-in procedure promptly and professionally.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathan O. 
Clasificación:
5.0

Wonderful costumer service 👍👍

Luis G. 
Clasificación:
5.0

5 star every time I go in. Staff are fun to work with, on top of getting the contract setup quickly so that I can be on my way.

james W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lane C. 
Clasificación:
3.0

I cannot believe the prices have skyrocketed! our 19.99 turned into $200+ rental. Will not be coming back.

ARACELY M. 
Clasificación:
5.0

I could not get the check out app/website to work for me with my Android phone. I spent what seems like half an hour continually trying to get data selected or photos to upload, just to have it start over again at the beginning. I checked my phone storage and location settings on the phone browser (Chrome) and they were fine. I had no issue with the initial check-out, but the checking in never worked. I ended calling the 1-800 when I got home since I could not check-in on the computer from home. Who knows, maybe U-Haul had nightly computer server maintenance going on in Wichita? In the end it worked out, so I'm over being annoyed by it. No issues with service at location, etc. Can't blame them for the tech issue.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kneale L. 
Clasificación:
4.0

Good service

MARY H. 
Clasificación:
4.0

A little confusing about drop off... Had to leave key in slot cause return place was closed.

karen I. 
Clasificación:
5.0

Using self-check-in was a little confusing but the two gals I worked with were great. They were both nice and professional.

Hau H. 
Clasificación:
5.0

Easiest Uhaul rental I have ever had to experience. The ladies were really nice, very easy to talk with and do business with. Thank you to them all.

Paul C. 
Clasificación:
5.0

It was a great day moving. All went well with the 17 footer

LEWIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN N. 
Clasificación:
5.0

I have rented several time but this by far was the quickest and most friendly that we have ever had. Connie was awesome. If we need to rent in the future we will be back to this location for sure

thomas A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lois V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
5.0

Fast, great customer service. Would recommend to anybody.

LYNDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug H. 
Clasificación:
5.0

You might want to get locking gas caps I noticed when I picked up the truck at some of the gas cap so we're just hanging

Darrin G. 
Clasificación:
5.0

Easiest experience and the staff were so friendly and helpful! Highly recommend!

Fredrick C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phyllis S. 
Clasificación:
4.0

Really appreciated the positive and friendly atmosphere. Everyone was working but never ignored customers. Seeing so many smiles certainly made my experience better than pleasant.

Mark G. 
Clasificación:
5.0

Vehical ran dependable, was able to arrive to my destination without any delay's.

Gerard O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
5.0

Excellent customer service

glenn H. 
Clasificación:
3.0

women were kinda short with customers and then when I called hung up on me after I told them they charged us too much. Not very happy with this store in general. they charged my card without my permission as well.

Tamra T. 
Clasificación:
3.0

I reserved a 5x8 trailer in Vancouver two weeks before I needed it but had to drive 60 miles out of the way to pick it up. Not a happy time

Warren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randall J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUANN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN R.  |  First Impressions 
Clasificación:
5.0

Storing my things with U haul of Longview was a good experience always were willing to help if I had any issues will use them again in the future if I need storage in the area Thank you.

TOMMY J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LEANAH C.  |  Overall Experience 
Clasificación:
5.0

I've had several units with U-Haul through the years, it's conveniently located, easy access, and great customer service

Kimberly M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

william l.  |  First Impressions 
Clasificación:
5.0

Love renting from you guys. Well maintained facility easy access very friendly

Jaime S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie S.  |  First Impressions 
Clasificación:
5.0

Everything was excellent! The staff is great and friendly. I would recommend to anyone I know!!!

julie h.  |  First Impressions 
Clasificación:
5.0

If ever I need another storage facility I will comeback to y'all! Thank You very much!

regina r.  |  Overall Experience 
Clasificación:
5.0

Amber and the rest of the employees were always professional I would rent there again if necessary thanks. STEVEN ALCID

steven a.  |  Overall Experience 
Clasificación:
5.0

Thank you for allowing us to use your facilities it was a great help for us

Dorthea M.  |  Overall Experience 
Clasificación:
5.0

My experience with UHaul of Longview, WA was a very positive experience. Should I have a storage need arise, I wouldn't hesitate to use them again.

Marshall R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY J.  |  First Impressions 
Clasificación:
5.0

Very polite. Thank you for being there for me.

justina g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

Super clean. Friendliest U-Haul staff I’ve ever Had. Prices very fair considering security and quality.

Steven R.  |  Overall Experience 
Clasificación:
5.0

It was a pleasure renting

delbert w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Precious S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew b.  |  First Impressions 
Clasificación:
4.0

GREAT....

brad j.  |  First Impressions 
Clasificación:
3.0

Customer service staff was not as represented they would not show me policies and the pick up for equipment should be a person on duty so uhaul can be accessed 24 hours with out all the hassels. These franchises are well used all over the nation . They need more employees 24 hours especially night hours for check out or check in equipment.

Anna N.  |  First Impressions 
Clasificación:
3.0

I went to close out my unit la few days ago and was unable to get a refund to the remainder of the month. I truly needed that remainder back for other bills :( I deal with anxiety and wanted to close it out earlier but the snow and ice did not help matters. Q#4 is a yes and no answer.

Laura S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel h.  |  First Impressions 
Clasificación:
5.0

I liked the convenience of this location

dustin n.  |  Overall Experience 
Clasificación:
5.0

The staff was really helpful and extremely friendly plus the prices are best I've seen. I'd recommend to everyone

Maria C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARYANA G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy s.  |  Overall Experience 
Clasificación:
5.0

The Longview Uhaul was amazing! I was treated with respect and understanding when I explained my difficulty using my phone to upload pictures to return my usual. I had been worried and the owner was so kind and understanding.

Barbara A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

patty M.  |  First Impressions 
Clasificación:
2.0

Manager was rude. When I asked why didn't get a call about card being declined was told didn't have time. Shouldn't wait 5 days and charge late fees and then sure had the time to send email afterwards. Told her I was going to empty it out and she said no refunds. So got most out and waited until day before was due again so they couldn't rerent it and make extra money on it. Told her not a good way to treat people and she said that's just the way we roll here.

jackie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sergei b.  |  Overall Experience 
Clasificación:
5.0

They are great here!!! Honestly if I was out of the area, I would go out of my way to seek their services... they truly are THAT GREAT!!! I've used them many times & they are always so accommodating, friendly & professional. 10 STARS!

dawn i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M.  |  Online Move In 
Clasificación:
5.0

It's with a heavy heart ❤ I am saying "goodbye " to a crew of wonderful caring friends  not just uhaul authorized personnel...taking care of your every need..take the time you customers out there, they are human beings, with feelings and families...look them in the eye, ask how there day is and if they need a hug, glass of water, cup of coffee... I will miss each and everyone  of you..take care and be safe  me and my crew

raynelle s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlotte d.  |  Overall Experience 
Clasificación:
5.0

I want to thank Amber the general manager for helping with me changing my unit so i can afford it and not lose my stuff. Gracias

teresa f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ora F.  |  Overall Experience 
Clasificación:
5.0

They are better than sliced bread

Jon N.  |  Overall Experience 
Clasificación:
5.0

the main reasons that I moved my stuff was due to lights . i know alot people use to stay jn u haul units. And was told . thats why there was no lights. I look at that as someone in upper management is not doing there job. You have onsite cameras so its easy to moniture day and night. So if the door is shut for what ever you would determam to long. Check it out. Its storage not for doing art and crafts. Or sut and read or work on projects. ?. Theres many options. Keep in mind offering 24 hours access us nice. One big thing offering that. with lighting opens up a possible libility case do to injury ect.. Put more derect lighting across from each unit so the would have to be open and when you sign in that light comes on. When door opens. Or how everyou would determan when and how light comes on. Too many option. I dont like to cplain with out a positive respnse. Thank you jimmy campbell contact# 360 200 3002

JIMMY C.  |  Overall Experience 
Clasificación:
4.0

Masks shouldn’t be required, luckily they had some on hand.

Daniel R.  |  First Impressions 
Clasificación:
5.0

Super easy, and very nice and helpful staff!

Mariah W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Leri j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dee dee h.  |  First Impressions 
Clasificación:
5.0

Nice place, has everything a person needs

John R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

katheleen c.  |  Overall Experience 
Clasificación:
5.0

LOVE OUR LOCAL U-HAUL! They really make us feel special and important. The local owner is AWESOME!!!!! Thanks for helping us with our needs. ~DJ & Dawn

dawn i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA P.  |  Overall Experience 
Clasificación:
4.0

Over priced for the amount of space

lonnie c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

cassandra t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca s.  |  First Impressions 
Clasificación:
4.0

I almost had a heat stroke. It took 2 hours to get my 11 boxes into storage unit. I wished there was a water machine in the indoor buildings and in the office.

Josephine G.  |  First Impressions 
Clasificación:
5.0

If we ever need storage space again we'll come back ..

chuck e.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work!

randy h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

laurie l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody B.  |  First Impressions 
Clasificación:
5.0

Not as expensive as I thought it would be! The Sale Associate I worked with was very knowledgeable and quick on the answers! And first thing I did was lose my key card in my unit... They gave me another one and didn't even charge me for it! So Nice!

regina r.  |  First Impressions 
Clasificación:
2.0

Aside from having the rent raised twice in less than a years time & having my unit some how broken into & items stolen & replaced with other ones- yeah, its a GREAT facility. Only reason i rented from there was they were cheapest at the time. Not now.

sarai j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna r.  |  First Impressions 
Clasificación:
4.0

the doorway to the storage building is very poor; very difficult to get in and out with the cart due to the uneven surface

john a.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Liked storage units.

Julie H.  |  Overall Experience 
Clasificación:
4.0

The only thing that I would question..is I've been told, if you are a credit card paying customer through online services you would get the 24 hour availability.. And I never did

Kandi F.  |  Overall Experience 
Clasificación:
4.0

Hello, I'm not a good person to give a review, on some of these questions, about a storage facility. This was the first time I ever rented a storage unit. You might want to add a third option for your questions. Because, it's not fair to expect people to only have either a, 'Yes or No' response. You will end up with a very unrealistic review and not receive an accurate response. The ONLY reason I did not click 'No' for some of the questions, is because of the employees that work at this facility. They are very nice, helpful, flexible and professional. I do not like ONLY unrealistic 'Yes or No' answer choices. So, out of disapproval of your answer choices, I would have typically answered, 'NO,' to ALL of your questions on your questionnaire. It appears to me, that you want a unrealistic review. Getting a review summary that is askew, really doesn't provide the U-Haul Corporation with much insight. Thank you, for giving me the opportunity to give you a personal response to your questionnaire. Deborah Butler Address: P.O. Box 4 Cathlamet, WA. 98612 Phone: 360-747-2191

Debra B.  |  Overall Experience 
Clasificación:
4.0

The only thing I noticed was the lack of one person to answer the 4 people who called by phone. Felt bad because one person called three times within 20 minuts and was alaways on hold. But the aervice was great.

david l.  |  First Impressions 
Clasificación:
5.0

Been with Longview WA UHaul for sometime now and my experience with staff has always been a wonderful experience. Always very helpful. I would definitely recommend UHaul to anyone or come back to use storage or equipment. Gracias

reneese l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaitlyn d.  |  First Impressions 
Clasificación:
5.0

Ninguno

Catherine S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

margo a.  |  Overall Experience 
Clasificación:
1.0

They didn't verify identity which worried me they also either use tonlie to me or are now ive been told for 3 years that the 24 hour access is available to anyone who sets up automatic payments and when I asked they said no we have to earn the trust of them to get that and im pretty put back over that. We have to earn your trust when we pay your wages hmm no thats not right. Second the unit I got this time is a 5x8 and 20 dollars more a month then my old unti which was a 5 by 10 and no one would tell me why. The facility inside the units smelled like urine and no one answers the call buttons on any of the intercoms. Highly dissatisfied this go around

charity j.  |  First Impressions 
Clasificación:
4.0

The unit was clean and dry. One locking slide was damaged and we could only use one lock on a large unit (instead of two), but no damage or theft occurred to our belongings/unit in our short 6-week rental period. Access was a tight fit for big trucks or trailer, lots of waiting to access your unit. Overall a good option for a stopover between houses/move. Our 10x20 fit most of our belongings for a 3 bedroom house.

Mark H.  |  Overall Experience 
Clasificación:
5.0

Quick and easy renting a unit there is probably the easier then grocery shopping

Nicole C.  |  First Impressions 
Clasificación:
5.0

Longview U Haul is the best in the world,,, fact

Jon N.  |  First Impressions 
Clasificación:
5.0

Safe and clean. Nice staff members.

todd o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Carmen went above and beyond. She was amazing. Thank you Jimmy campbell

JIMMY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

randy c.  |  Overall Experience 
Clasificación:
1.0

Stuff was rude after I told them I can't wear a mask, they told me I have to leave. Now I am with a better storage unit, never go back to Uhaul again!

folrian l.  |  Overall Experience 
Clasificación:
1.0

I rented this unit online, so didn't know it would be upstairs. Also had to climb Up a ladder to get into a 2 foot entrance, due to the beam coming through the ceiling right above the entry of the unit. The cherry on the cake is to open the unit and A huge puddle in the middle. The ceiling looked like it had been repaired many times, but never correctly. I feel so horrible for the peron that has stuff under this unit being wood floors. employees were very nice and friendly. Went somewhere else due to them not having anything under $90 that's dry.

Christina H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

hope f.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Candace B.  |  Online Move In 
Clasificación:
2.0

I was told I had a unit reserved that matched the size of my moving truck, when I arrived they had 2 units reserved and neither were big enough for my size truck load.. I had no choice but to find storage else were to help fit my belongings

RICK W.  |  First Impressions 
Clasificación:
2.0

Unit was very small but was all that was available. The ceiling is just a piece of plastic that covers about half of unit and the rest is exposed nails and some kind of spray insulation or something. The hallways and unit were not cleaned or maintained. I'm not when the halls were last swept or mopped as they were filthy. The mouse or rat trap was very large and kept falling apart. Access into the unit was horrible. Only one door usable when we arrived and so had to move things hundreds of feet down a narrow hallways then to the left and the units door swings out so you have to close it to get past it then open it and try and angle your larger belongings in. When moving out there was water dripping down from the roof in the hallway just a few feet down from my unit. This place is in serious need of maintenance, upkeep, and repairs. Would not recommend at all.

Nadara C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine B.  |  Online Move In 
Clasificación:
5.0

Everything went smooth, staff was very helpful with everything

chuck e.  |  First Impressions 
Clasificación:
5.0

Staff was helpful and friendly. We got a brand new storage space. Very clean and secure.

Colleen h.  |  First Impressions 
Clasificación:
1.0

Overlock should be removed the day customers pay rent. Customers should NOT be allowed to live in units or block doors when others are trying to go in their unit. There's often kids playing in between buildings while parents do god knows what in their unit. I urge you to look at NW self storage in ridgefield and camas That's how a facility should look and be run. I don't feel unsafe accessing my stuff. Staff is helpful and never rude. Property is clean

tiffiney k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharlene M.  |  Overall Experience 
Clasificación:
5.0

Staff at this site were professional and friendly. I never had any issues. I would use this location again. The prices were reasonable and I never had to worry about my belongings.

Michael B.  |  Overall Experience 
Clasificación:
4.0

I apologise... Last night I was supposed to meet my ex there at 4..to move my belongings out of his storage into mine but he didn't show until 9:30. I went out at 9:58? Then thought i left my bank card by storage door entrance. . And by the time I got to the gate..it was 10:00 on THE NOSE. And I had to lock my bike up by a inside pole.. And jumped the side gate... SORRY lol

Kandi F.  |  First Impressions 
Clasificación:
5.0

Taking advantage of their offer for a free unit with a truck rental was a huge money saver. Just be aware the rent is due 30 days from move in, not the end of the month.

Dani D.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and very friendly. They all know exactly what customer service is all about. Went above and beyond to help.

Ron J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brian s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brett s.  |  Overall Experience 
Clasificación:
5.0