Customer Reviews for U-Haul Storage of Longview

3,018 comentarios

364 Oregon Way   Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

(360) 577-8400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(360) 577-8400

364 Oregon Way
Longview, WA 98632
(At the intersection of Oregon Way and Beech St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was great

Oscar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARBY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette C. 
Clasificación:
2.0

The overall U-box concept is very good. However, it was apparent that U-Haul is having issues getting qualified help on both outgoing and incoming locations. I was given the wrong location on receiving end. Then was extremely difficult to get someone on the phone to confirm the pickup. Finally got someone on the phone, only to be transferred to another group (should have been handled by IVR) at which point was put back on hold. The overall U-box experience was good but U-Haul needs more and better trained help.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Misty R. 
Clasificación:
5.0

The employees and owner at uhaul Longview are absolutely wonderful! They go out of their way to help with any and all moving and storage needs!

ANITA C. 
Clasificación:
5.0

I'm just so thankful that they were able to help us out with a panel truck on a Saturday m

kathryn C. 
Clasificación:
5.0

I had A great experience. A+A+

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

The U-hall staff in Longview are AWESOME, Friendly and a pleasure to work with. I'm never disappointed when renting from the Longview, Washington, U-haul Store. A big thank you from Darrell Chaufty, from Kelso, Washington.

DARRELL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
1.0

Say what equipment is needed for towing trailers instead of selling what's needed because there was no communication

Franklin B. 
Clasificación:
4.0

Drop off of my rental was quick and painless. All of a 5 minute(if that) walk through, and I was on my way. Drop off was in the lot; so, I didn't have to go inside. Convenient and easy.

William J. 
Clasificación:
4.0

The rental was quick and easy. The trailer was fairly beat up but worked fine. I will use them again.

John M. 
Clasificación:
5.0

The staff met us when we arrived and started the check-in procedure promptly and professionally.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathan O. 
Clasificación:
5.0

Wonderful costumer service 👍👍

Luis G. 
Clasificación:
5.0

5 star every time I go in. Staff are fun to work with, on top of getting the contract setup quickly so that I can be on my way.

james W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lane C. 
Clasificación:
3.0

I cannot believe the prices have skyrocketed! our 19.99 turned into $200+ rental. Will not be coming back.

ARACELY M. 
Clasificación:
5.0

I could not get the check out app/website to work for me with my Android phone. I spent what seems like half an hour continually trying to get data selected or photos to upload, just to have it start over again at the beginning. I checked my phone storage and location settings on the phone browser (Chrome) and they were fine. I had no issue with the initial check-out, but the checking in never worked. I ended calling the 1-800 when I got home since I could not check-in on the computer from home. Who knows, maybe U-Haul had nightly computer server maintenance going on in Wichita? In the end it worked out, so I'm over being annoyed by it. No issues with service at location, etc. Can't blame them for the tech issue.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kneale L. 
Clasificación:
4.0

Good service

MARY H. 
Clasificación:
4.0

A little confusing about drop off... Had to leave key in slot cause return place was closed.

karen I. 
Clasificación:
5.0

Using self-check-in was a little confusing but the two gals I worked with were great. They were both nice and professional.

Hau H. 
Clasificación:
5.0

Easiest Uhaul rental I have ever had to experience. The ladies were really nice, very easy to talk with and do business with. Thank you to them all.

Paul C. 
Clasificación:
5.0

It was a great day moving. All went well with the 17 footer

LEWIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN N. 
Clasificación:
5.0

I have rented several time but this by far was the quickest and most friendly that we have ever had. Connie was awesome. If we need to rent in the future we will be back to this location for sure

thomas A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lois V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
5.0

Fast, great customer service. Would recommend to anybody.

LYNDON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug H. 
Clasificación:
5.0

You might want to get locking gas caps I noticed when I picked up the truck at some of the gas cap so we're just hanging

Darrin G. 
Clasificación:
5.0

Easiest experience and the staff were so friendly and helpful! Highly recommend!

Fredrick C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phyllis S. 
Clasificación:
4.0

Really appreciated the positive and friendly atmosphere. Everyone was working but never ignored customers. Seeing so many smiles certainly made my experience better than pleasant.

Mark G. 
Clasificación:
5.0

Vehical ran dependable, was able to arrive to my destination without any delay's.

Gerard O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M. 
Clasificación:
5.0

Excellent customer service

glenn H. 
Clasificación:
3.0

women were kinda short with customers and then when I called hung up on me after I told them they charged us too much. Not very happy with this store in general. they charged my card without my permission as well.

Tamra T. 
Clasificación:
3.0

I reserved a 5x8 trailer in Vancouver two weeks before I needed it but had to drive 60 miles out of the way to pick it up. Not a happy time

Warren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randall J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barb H. 
Clasificación:
5.0

The person that connected the lights didn't connect solid. Someone flashed me down because the lights weren't working because the plug fell out. I pushed in in more solid and it was fine. Could of been bad accident.

JAMES B. 
Clasificación:
5.0

Great experience all around! Fast, professional and courteous. Will rent there again when the need arises!

Paul V. 
Clasificación:
5.0

Great customer service! The folks who work there are pleasant and efficient at their jobs.

Jamie N. 
Clasificación:
5.0

Always outstanding service... !!!

Yolanda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUANN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlyn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon G. 
Clasificación:
5.0

The personal we all friendly and very helpful.

Christina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

WESLEY R. 
Clasificación:
5.0

Ms Orr delivered excellent service on both ends of the transaction.

Philip P. 
Clasificación:
5.0

Great team well done!. Give em a raise!

Steve J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN R.  |  First Impressions 
Clasificación:
5.0

Storing my things with U haul of Longview was a good experience always were willing to help if I had any issues will use them again in the future if I need storage in the area Thank you.

TOMMY J.  |  Overall Experience 
Clasificación:
5.0

I tried to use the website to make a reservation for what I needed and it was so much easier to go in and talk to an associate.

Joseph G. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEANAH C.  |  Overall Experience 
Clasificación:
5.0

I've had several units with U-Haul through the years, it's conveniently located, easy access, and great customer service

Kimberly M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Carter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie S. 
Clasificación:
3.0

The parent company needs to get their “E-check in” working correctly it froze on two separate attempts, plus there should be a list of all information required prior to actually starting the E-check in process which would save a lot of information gathering while trying to fill out your forms, or remove the E-check in link because it's useless

Larry R. 
Clasificación:
5.0

Went above and beyond. Was a great guy!!

Jason S. 
Clasificación:
5.0

I really like this time service tanks guys

Roberto M. 
Clasificación:
5.0

Very friendly people. Got in and out in about 5 mins. Drop off was a snap as well. Highly recommend this place for your rental needs.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

william l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
4.0

The van I rented was dirty outside and not filled with fuel. Not as I have rented previously.

Dee W. 
Clasificación:
5.0

Love renting from you guys. Well maintained facility easy access very friendly

Jaime S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy D. 
Clasificación:
5.0

Great service. Friendly employees. Easy check-in and return.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie S.  |  First Impressions 
Clasificación:
5.0

Everything was excellent! The staff is great and friendly. I would recommend to anyone I know!!!

julie h.  |  First Impressions 
Clasificación:
5.0

I reserved a trailer online then changed the day by calling the location and everything was a breeze. Excellent customer service and I like the ability to reserve equipment online.

Debra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
3.0

Help customers load and secure their autos for towing.

Laurie L. 
Clasificación:
4.0

Extraordinario servicio al cliente

TyAnne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy D. 
Clasificación:
5.0

If ever I need another storage facility I will comeback to y'all! Thank You very much!

regina r.  |  Overall Experience 
Clasificación:
5.0

Superb staff and great people

nathaniel W. 
Clasificación:
5.0

Amber and the rest of the employees were always professional I would rent there again if necessary thanks. STEVEN ALCID

steven a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david W. 
Clasificación:
5.0

Thank you for allowing us to use your facilities it was a great help for us

Dorthea M.  |  Overall Experience 
Clasificación:
4.0

Better description of truck location for 24/7 customers

Nathan G. 
Clasificación:
1.0

The email and phone number used for this person's purchase were both mine and the uhaul store that was used is from my hometown. I don't know the dude and I don't think he provided my old email and phone number for a random uhaul purchase. This makes me feel that data was mixed up in the uhaul database.

cory N. 
Clasificación:
5.0

My experience with UHaul of Longview, WA was a very positive experience. Should I have a storage need arise, I wouldn't hesitate to use them again.

Marshall R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

curt O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derreck W. 
Clasificación:
2.0

El cliente no dejó un comentario.

TinaMarie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

Great customer service, great value and great product! ¡Gracias!

JACOB C. 
Clasificación:
5.0

Very polite. Thank you for being there for me.

justina g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M.  |  Overall Experience 
Clasificación:
5.0

Super clean. Friendliest U-Haul staff I’ve ever Had. Prices very fair considering security and quality.

Steven R.  |  Overall Experience 
Clasificación:
5.0

It was a pleasure renting

delbert w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Precious S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew b.  |  First Impressions 
Clasificación:
4.0

GREAT....

brad j.  |  First Impressions 
Clasificación:
3.0

Customer service staff was not as represented they would not show me policies and the pick up for equipment should be a person on duty so uhaul can be accessed 24 hours with out all the hassels. These franchises are well used all over the nation . They need more employees 24 hours especially night hours for check out or check in equipment.

Anna N.  |  First Impressions 
Clasificación:
3.0

I went to close out my unit la few days ago and was unable to get a refund to the remainder of the month. I truly needed that remainder back for other bills :( I deal with anxiety and wanted to close it out earlier but the snow and ice did not help matters. Q#4 is a yes and no answer.

Laura S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel h.  |  First Impressions 
Clasificación:
5.0

I liked the convenience of this location

dustin n.  |  Overall Experience 
Clasificación:
5.0

The staff was really helpful and extremely friendly plus the prices are best I've seen. I'd recommend to everyone

Maria C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARYANA G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy s.  |  Overall Experience 
Clasificación:
5.0

The Longview Uhaul was amazing! I was treated with respect and understanding when I explained my difficulty using my phone to upload pictures to return my usual. I had been worried and the owner was so kind and understanding.

Barbara A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

patty M.  |  First Impressions 
Clasificación:
2.0

Manager was rude. When I asked why didn't get a call about card being declined was told didn't have time. Shouldn't wait 5 days and charge late fees and then sure had the time to send email afterwards. Told her I was going to empty it out and she said no refunds. So got most out and waited until day before was due again so they couldn't rerent it and make extra money on it. Told her not a good way to treat people and she said that's just the way we roll here.

jackie m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sergei b.  |  Overall Experience 
Clasificación:
5.0

They are great here!!! Honestly if I was out of the area, I would go out of my way to seek their services... they truly are THAT GREAT!!! I've used them many times & they are always so accommodating, friendly & professional. 10 STARS!

dawn i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M.  |  Online Move In 
Clasificación:
5.0

It's with a heavy heart ❤ I am saying "goodbye " to a crew of wonderful caring friends  not just uhaul authorized personnel...taking care of your every need..take the time you customers out there, they are human beings, with feelings and families...look them in the eye, ask how there day is and if they need a hug, glass of water, cup of coffee... I will miss each and everyone  of you..take care and be safe  me and my crew

raynelle s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlotte d.  |  Overall Experience 
Clasificación:
5.0

I want to thank Amber the general manager for helping with me changing my unit so i can afford it and not lose my stuff. Gracias

teresa f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ora F.  |  Overall Experience 
Clasificación:
5.0

They are better than sliced bread

Jon N.  |  Overall Experience 
Clasificación:
5.0

the main reasons that I moved my stuff was due to lights . i know alot people use to stay jn u haul units. And was told . thats why there was no lights. I look at that as someone in upper management is not doing there job. You have onsite cameras so its easy to moniture day and night. So if the door is shut for what ever you would determam to long. Check it out. Its storage not for doing art and crafts. Or sut and read or work on projects. ?. Theres many options. Keep in mind offering 24 hours access us nice. One big thing offering that. with lighting opens up a possible libility case do to injury ect.. Put more derect lighting across from each unit so the would have to be open and when you sign in that light comes on. When door opens. Or how everyou would determan when and how light comes on. Too many option. I dont like to cplain with out a positive respnse. Thank you jimmy campbell contact# 360 200 3002

JIMMY C.  |  Overall Experience 
Clasificación:
4.0

Masks shouldn’t be required, luckily they had some on hand.

Daniel R.  |  First Impressions 
Clasificación:
5.0

Super easy, and very nice and helpful staff!

Mariah W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Leri j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dee dee h.  |  First Impressions 
Clasificación:
5.0

Nice place, has everything a person needs

John R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jackie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

katheleen c.  |  Overall Experience 
Clasificación:
5.0

LOVE OUR LOCAL U-HAUL! They really make us feel special and important. The local owner is AWESOME!!!!! Thanks for helping us with our needs. ~DJ & Dawn

dawn i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA P.  |  Overall Experience 
Clasificación:
4.0

Over priced for the amount of space

lonnie c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

cassandra t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca s.  |  First Impressions 
Clasificación:
4.0

I almost had a heat stroke. It took 2 hours to get my 11 boxes into storage unit. I wished there was a water machine in the indoor buildings and in the office.

Josephine G.  |  First Impressions 
Clasificación:
5.0

If we ever need storage space again we'll come back ..

chuck e.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work!

randy h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

laurie l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody B.  |  First Impressions 
Clasificación:
5.0

Not as expensive as I thought it would be! The Sale Associate I worked with was very knowledgeable and quick on the answers! And first thing I did was lose my key card in my unit... They gave me another one and didn't even charge me for it! So Nice!

regina r.  |  First Impressions 
Clasificación:
2.0

Aside from having the rent raised twice in less than a years time & having my unit some how broken into & items stolen & replaced with other ones- yeah, its a GREAT facility. Only reason i rented from there was they were cheapest at the time. Not now.

sarai j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna r.  |  First Impressions 
Clasificación:
4.0

the doorway to the storage building is very poor; very difficult to get in and out with the cart due to the uneven surface

john a.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Liked storage units.

Julie H.  |  Overall Experience 
Clasificación:
4.0

The only thing that I would question..is I've been told, if you are a credit card paying customer through online services you would get the 24 hour availability.. And I never did

Kandi F.  |  Overall Experience 
Clasificación:
4.0

Hello, I'm not a good person to give a review, on some of these questions, about a storage facility. This was the first time I ever rented a storage unit. You might want to add a third option for your questions. Because, it's not fair to expect people to only have either a, 'Yes or No' response. You will end up with a very unrealistic review and not receive an accurate response. The ONLY reason I did not click 'No' for some of the questions, is because of the employees that work at this facility. They are very nice, helpful, flexible and professional. I do not like ONLY unrealistic 'Yes or No' answer choices. So, out of disapproval of your answer choices, I would have typically answered, 'NO,' to ALL of your questions on your questionnaire. It appears to me, that you want a unrealistic review. Getting a review summary that is askew, really doesn't provide the U-Haul Corporation with much insight. Thank you, for giving me the opportunity to give you a personal response to your questionnaire. Deborah Butler Address: P.O. Box 4 Cathlamet, WA. 98612 Phone: 360-747-2191

Debra B.  |  Overall Experience 
Clasificación:
4.0

The only thing I noticed was the lack of one person to answer the 4 people who called by phone. Felt bad because one person called three times within 20 minuts and was alaways on hold. But the aervice was great.

david l.  |  First Impressions 
Clasificación:
5.0

Been with Longview WA UHaul for sometime now and my experience with staff has always been a wonderful experience. Always very helpful. I would definitely recommend UHaul to anyone or come back to use storage or equipment. Gracias

reneese l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaitlyn d.  |  First Impressions 
Clasificación:
5.0

Ninguno

Catherine S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

margo a.  |  Overall Experience 
Clasificación:
1.0

They didn't verify identity which worried me they also either use tonlie to me or are now ive been told for 3 years that the 24 hour access is available to anyone who sets up automatic payments and when I asked they said no we have to earn the trust of them to get that and im pretty put back over that. We have to earn your trust when we pay your wages hmm no thats not right. Second the unit I got this time is a 5x8 and 20 dollars more a month then my old unti which was a 5 by 10 and no one would tell me why. The facility inside the units smelled like urine and no one answers the call buttons on any of the intercoms. Highly dissatisfied this go around

charity j.  |  First Impressions 
Clasificación:
4.0

The unit was clean and dry. One locking slide was damaged and we could only use one lock on a large unit (instead of two), but no damage or theft occurred to our belongings/unit in our short 6-week rental period. Access was a tight fit for big trucks or trailer, lots of waiting to access your unit. Overall a good option for a stopover between houses/move. Our 10x20 fit most of our belongings for a 3 bedroom house.

Mark H.  |  Overall Experience 
Clasificación:
5.0

Quick and easy renting a unit there is probably the easier then grocery shopping

Nicole C.  |  First Impressions 
Clasificación:
5.0

Longview U Haul is the best in the world,,, fact

Jon N.  |  First Impressions 
Clasificación:
5.0

Safe and clean. Nice staff members.

todd o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Carmen went above and beyond. She was amazing. Thank you Jimmy campbell

JIMMY C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

randy c.  |  Overall Experience 
Clasificación:
1.0

Stuff was rude after I told them I can't wear a mask, they told me I have to leave. Now I am with a better storage unit, never go back to Uhaul again!

folrian l.  |  Overall Experience 
Clasificación:
1.0

I rented this unit online, so didn't know it would be upstairs. Also had to climb Up a ladder to get into a 2 foot entrance, due to the beam coming through the ceiling right above the entry of the unit. The cherry on the cake is to open the unit and A huge puddle in the middle. The ceiling looked like it had been repaired many times, but never correctly. I feel so horrible for the peron that has stuff under this unit being wood floors. employees were very nice and friendly. Went somewhere else due to them not having anything under $90 that's dry.

Christina H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

hope f.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Candace B.  |  Online Move In 
Clasificación:
2.0

I was told I had a unit reserved that matched the size of my moving truck, when I arrived they had 2 units reserved and neither were big enough for my size truck load.. I had no choice but to find storage else were to help fit my belongings

RICK W.  |  First Impressions 
Clasificación:
2.0

Unit was very small but was all that was available. The ceiling is just a piece of plastic that covers about half of unit and the rest is exposed nails and some kind of spray insulation or something. The hallways and unit were not cleaned or maintained. I'm not when the halls were last swept or mopped as they were filthy. The mouse or rat trap was very large and kept falling apart. Access into the unit was horrible. Only one door usable when we arrived and so had to move things hundreds of feet down a narrow hallways then to the left and the units door swings out so you have to close it to get past it then open it and try and angle your larger belongings in. When moving out there was water dripping down from the roof in the hallway just a few feet down from my unit. This place is in serious need of maintenance, upkeep, and repairs. Would not recommend at all.

Nadara C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine B.  |  Online Move In 
Clasificación:
5.0

Everything went smooth, staff was very helpful with everything

chuck e.  |  First Impressions 
Clasificación:
5.0

Staff was helpful and friendly. We got a brand new storage space. Very clean and secure.

Colleen h.  |  First Impressions 
Clasificación:
1.0

Overlock should be removed the day customers pay rent. Customers should NOT be allowed to live in units or block doors when others are trying to go in their unit. There's often kids playing in between buildings while parents do god knows what in their unit. I urge you to look at NW self storage in ridgefield and camas That's how a facility should look and be run. I don't feel unsafe accessing my stuff. Staff is helpful and never rude. Property is clean

tiffiney k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharlene M.  |  Overall Experience 
Clasificación:
5.0

Staff at this site were professional and friendly. I never had any issues. I would use this location again. The prices were reasonable and I never had to worry about my belongings.

Michael B.  |  Overall Experience 
Clasificación:
4.0

I apologise... Last night I was supposed to meet my ex there at 4..to move my belongings out of his storage into mine but he didn't show until 9:30. I went out at 9:58? Then thought i left my bank card by storage door entrance. . And by the time I got to the gate..it was 10:00 on THE NOSE. And I had to lock my bike up by a inside pole.. And jumped the side gate... SORRY lol

Kandi F.  |  First Impressions 
Clasificación:
5.0

Taking advantage of their offer for a free unit with a truck rental was a huge money saver. Just be aware the rent is due 30 days from move in, not the end of the month.

Dani D.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and very friendly. They all know exactly what customer service is all about. Went above and beyond to help.

Ron J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brian s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brett s.  |  Overall Experience 
Clasificación:
5.0

Everything was quick, cheap, and easy. Amber was extremely helpful and did her job proficiently. I appreciate employees like her and she should get a raise. Couldn't have gone any better. ¡Gracias!

CHRISTOPHER P.  |  First Impressions 
Clasificación:
5.0

I have in the past I do now and I always will recommend you haul to all of my friends and family who need storage or to borrow a truck trailer or tow dolly I have had excellent experience every time I have ever gone through U-Haul thank you

jc w.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Mechele l.  |  Overall Experience 
Clasificación:
5.0

Amber is amazing even through a very rough year she was very helpful and understanding.

JANICE B.  |  Overall Experience 
Clasificación:
5.0

They're Fantastic ,, The greatest ever in my life,,,

jon n.  |  Overall Experience 
Clasificación:
3.0

10$ extra for 24 hour access. that's a crock of _hit.

Ryan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

joel m.  |  Overall Experience 
Clasificación:
5.0

I found a unit closer to my home. You guys were great! Gracias

ERIN A.  |  Overall Experience 
Clasificación:
5.0

Easy and convenient. The facilities are well kept. And the staff is helpful and friendly.

todd o.  |  First Impressions 
Clasificación:
5.0

Staff was very accommodating & friendly. Was in & out of there quickly.

ELIZABETH S.  |  Overall Experience 
Clasificación:
5.0

I applied for a unit. The staff made things really quick and simple I was able to get everything moved in on the first day. Really convenient

Joshua B.  |  First Impressions 
Clasificación:
1.0

Most miserable move in at a storage ever. Only one door that could be used and it was way far from my unit. I was told 64 over the phone for the unit and upon arrival told 99. It was a very tight area to maneuver a 26ft uhaul. The only door that was allowed to be used locked and said that I wasn't signed in so had to go out and sign in again then trek all the way back and down the long long hall to put the lock on. The floors were filthy and the huge rodent poison trap kept falling apart. All around will never suggest this place for storage. The ceilings in the units are all exposed nails and spray insulation with a flap of plastic over about half of the unit.

Nadara C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie H.  |  First Impressions 
Clasificación:
5.0

I would recommend U-Haul to those needing a storage facility or any moving equipment needs. The staff was always friendly and helpful. I would like to thank Amber Orr especially, I was always greeted with a smile. Thank you. Storm Johnston

Storm J.  |  Overall Experience 
Clasificación:
3.0

Almost no lighting near our unit. Had to bring a flashlight to see.

Tracy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer f.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

brian b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith A.  |  Overall Experience 
Clasificación:
1.0

The staff is great. I watched one clerk deal with a very very very obnoxious customer and towards the end not even the most experienced worker would have been able to keep their cool. But she was calm and didn't even show a hint of irritation even though we all knew it was there. My problem with this facility is the fact that for one there is no elevator to the second floor. What if you have really heavy items. There should be something in place. My second concern is the second story storages on the second floor. Climbing those rickety stairs with heavy objects is a unbelievably dangerous and unnerving task.

shawna s.  |  First Impressions 
Clasificación:
5.0

Super friendly

christopher m.  |  First Impressions 
Clasificación:
5.0

Very friendly, helpful, & fast check in . & return of equipment. Definitely would recommend them.

CRAIG L.  |  First Impressions 
Clasificación:
3.0

Almost impossible to reach by phone. Not very helpful staff. Nothing but problems with access codes and things because people didn't bother to set me up properly. My storage unit leaked and the resolution was to use tape to hold the sagging insulation material up.

Kennedy M.  |  Overall Experience 
Clasificación:
5.0

Was only there 3 months but everyone I had contact with were very respectful and professional. Would definitely recommend.

vicki b.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and helpful. Was a very quick process to rent a unit.

heather w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry N.  |  Overall Experience 
Clasificación:
5.0

They were very helpful with everything and very polite thank you

ray v.  |  First Impressions 
Clasificación:
4.0

Friendly service. Thank you

Amir M R F.  |  Overall Experience 
Clasificación:
5.0

I will only do business with them

Kelli S.  |  Overall Experience 
Clasificación:
5.0

We needed to temporarily store some extra furniture and found just the right place at UHaul. Great staff, easy access and it was clean.

STANLEY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

anna o.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith L.  |  Overall Experience 
Clasificación:
5.0

Very friendly and flexible

Brayden D.  |  First Impressions 
Clasificación:
5.0

na

TERESA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy L.  |  Overall Experience 
Clasificación:
5.0

thanks for letting me use your facility to store my stuff while I was in the moving transition. Thank you for helping move my stuff from one unit to another I really appreciate it...

craig w.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Cheyanna S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ed b.  |  Overall Experience 
Clasificación:
5.0

Helpful staff

Josh R.  |  Overall Experience 
Clasificación:
2.0

The check-in/check-out system using the card is really a pain. There's also homeless people in the buildings with their stuff everywhere. I moved my stuff to Iron Gate Storage which is way better.

steven g.  |  Overall Experience 
Clasificación:
5.0

Thank you for all your help with me getting me a bigger storage unit & using a truck to move it I really appreciate it very much....You guys Rock!!! Thank you again!!!

craig w.  |  First Impressions 
Clasificación:
5.0

Very honest and respectful!

amanda r.  |  First Impressions 
Clasificación:
5.0

.

Dawndi M.  |  Overall Experience 
Clasificación:
5.0

I found most of the staff friendly, helpful, and polite. I have been a customer off and on for 30 years, and under Amber's supervision at U Haul , I have never had a single reason to complain.

BILL C.  |  Overall Experience 
Clasificación:
5.0

Thank you for leaving the lock inside the unit!

Joseph W.  |  Online Move In 
Clasificación:
4.0

Everything was fine.

Alan S.  |  Overall Experience 
Clasificación:
5.0

The best u haul in town..no matter how busy, you recognize each person. Your help is forever grateful in making my transition so easy...thank you.

raynelle s.  |  Overall Experience 
Clasificación:
5.0

No matter how busy, you make each person feel appreciated and welcomed. My needs were on your radar, I called everyday for a larger unit..and rec'd notice in between my calls. Happy new year to us

raynelle s.  |  First Impressions 
Clasificación:
5.0

Worked well for us! Thank you!

lynn d.  |  Overall Experience 
Clasificación:
4.0

Staff were quick to help. Thank u.

James W.  |  First Impressions 
Clasificación:
5.0

Very helpful in person, as well as when I called. Each staff member had the answer I was looking for, and I spoke with I believe 3 or 4 different ones. Very happy customer, Renee McBride

renee m.  |  Overall Experience 
Clasificación:
4.0

great place to store stuff & what not but the price I could not afford anymore

CRAIG W.  |  Overall Experience 
Clasificación:
4.0

It was good!

donald b.  |  Overall Experience 
Clasificación:
5.0

Outstanding! Very professional, courteous and helpful! Extremely willl run site. Thank you for your support! S. Noce

Steven N.  |  Overall Experience 
Clasificación:
3.0

The facility was super clean an taken care of but the employee that I worked with had sour attitude. I just suggest bringing up better customer service and stress it to all employees.

dani b.  |  First Impressions 
Clasificación:
4.0

*

Pamela M.  |  Overall Experience 
Clasificación:
4.0

Nice an friendly

terry c.  |  Overall Experience 
Clasificación:
4.0

Hallways were automatic lighting but the lights would go out while I was working inside my space and I would be in the dark until I went out in the hallway and triggered the auto switch. Not safe.

barbara p.  |  Overall Experience 
Clasificación:
5.0

I have rented a space from them twice in the last 2 years and have never had any problems with them.

christine b.  |  Overall Experience 
Clasificación:
5.0

All staff is very helpful and friendly .We will use Uhaul in any future moves or storage needs .

Michael S.  |  Overall Experience 
Clasificación:
4.0

While the staff and actual storage room continued to be very good, the access gate has been disabled for several weeks. This reduced security and caused inconvenience. No indication of repairs planned

Tim W.  |  Overall Experience 
Clasificación:
1.0

I paid rent for 10 years, all the rate hikes, paid the ridiculous late fees when i was late. In all over $6000.00 and they wouldn't refund my July 2019 rent when we moved out on the 1st.. FU uhaul!!!

BRYAN B.  |  Overall Experience 
Clasificación:
5.0

Thank you for your wonderful service. We were very pleased with our units.

samuel p.  |  Overall Experience 
Clasificación:
2.0

I think if someone emails you that you should email back I told you when I could pay and you still charged me the 20 fee so instead of paying 29.95 I had to pay 49.95 so I packed my stuff up and left

tasha u.  |  Overall Experience 
Clasificación:
5.0

I've had this storage unit for many years, and have had a very good experience every time I've go e to the site. Thank you for taking care of our storage needs.

cynthia g.  |  Overall Experience 
Clasificación:
5.0

U~haul is great!

JANICE C.  |  Overall Experience 
Clasificación:
5.0

the staff has been exceptionally helpful no matter what I have been asking. I have recommended them to several others

Gretchen P.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful. We had an at ease travel. Made everything great!

Patricia C.  |  First Impressions 
Clasificación:
5.0

Customer service representatives top notch/ in helping me understand everything they r quality 10 employees/ prices excellent and affordable thank you

charlotte p.  |  First Impressions 
Clasificación:
5.0

very professional!!!!!

James H.  |  Overall Experience 
Clasificación:
4.0

Take cared of my every needs

Javier R.  |  Overall Experience 
Clasificación:
1.0

They will raise your rates every 6 months until you are forced to close the account. I asked 3 times in 2017 to have due date changed. Eventually told process was so complicated that manager refused.

adam s.  |  Overall Experience 
Clasificación:
5.0

Everything was good, friendly, helpful staff no problems.

Steve M.  |  Overall Experience 
Clasificación:
5.0

They are always very helpful.

RHONDA G.  |  First Impressions 
Clasificación:
5.0

The staff and services at this location are amazing. They go above and beyond! Thank you for the many years of professional & caring services, it has truly been appreciated

RHONDA I.  |  Overall Experience 
Clasificación:
5.0

Where very helpful

jeremiah w.  |  Overall Experience 
Clasificación:
2.0

My box arrived from Denver split out at the back bottom corner and no one why? Asked if maybe it had been dropped? "No it wasn't dropped". Then why is it splitting? "We don't know". Ugh!!

Christine W.  |  Overall Experience 
Clasificación:
5.0

Everything great no problems.

Steve M.  |  First Impressions 
Clasificación:
5.0

Our unit got broken into, and amber was amazing. The staff was trained, sympathetic, and understanding. They went above and beyond to help us out.

Alexa shyann M.  |  Overall Experience 
Clasificación:
5.0

Very helpful and great customer service

kimberly b.  |  First Impressions 
Clasificación:
3.0

I would give the facility an excellent rating except for the homeless hanging around. It was explained to me they could be there during open hours, but it's still a very uncomfortable feeling.

lynda c.  |  Overall Experience 
Clasificación:
4.0

Everything was great! 15 years of service and no issues!

ROBERT T.  |  Overall Experience 
Clasificación:
5.0

Amber is the best ever!

Todd L.  |  Overall Experience 
Clasificación:
4.0

largest in area, convenient location and easy entrance access.

daniel b.  |  Overall Experience 
Clasificación:
5.0

The ladies that came up from Vancouver were amazing! Kind and flexible! Can park on a dime and always cheerful!

Ginny K.  |  Overall Experience 
Clasificación:
4.0

At the Longview UHaul, I encountered specific problems with the morning cleaner, which have been documented. However, the mgmt., especially Amber, were very responsive and treated me very well.

Robert P.  |  Overall Experience 
Clasificación:
5.0

I used the UBoxes, meeting my needs well. The ladies who delivered, picked up and moved them were exceptional. They were kind, flexible, great at parking the boxes in the smallest space! Great!!

Ginny K.  |  Overall Experience 
Clasificación:
5.0

Great customer service. I've used this facility once or twice before and have always found the facility clean and well maintained. Staff is courteous, friendly and professional.

KRISTINE M.  |  Overall Experience 
Clasificación:
1.0

Overpriced. Employees saw me as a burden.

scott s.  |  Overall Experience 
Clasificación:
5.0

Thanks for a great experience!

rob b.  |  Overall Experience 
Clasificación:
5.0

Everyone very nice and friendly and helpful when I needed any help thanks to each one of you

PEGGY G.  |  Overall Experience 
Clasificación:
5.0

Your truck/fork lift delivery team is the absolute best.

Ed S.  |  Overall Experience 
Clasificación:
5.0

Great experience on both ends. Agents very nice many thanks to Joseph Lynnwood and CJ in Longview. Ive always used UHaul and will be a loyal customer for life. Sincerely, Steve P.

steve p. | Reservación
Clasificación:
3.0

Great deal of confusion in your organization had someone show up to pick up before I was ready even though I had spoken to several representatives clearly sating that I would notify when I was done.

Fred W.  |  Overall Experience 
Clasificación:
4.0

Staff was very helpful. Convient location. Affordable units

PHILIP D.  |  Overall Experience 
Clasificación:
5.0

The pods were awesome!

Eric C.  |  Overall Experience 
Clasificación:
5.0

Ii was very pleased with both the staff and the facility

raymond l.  |  Overall Experience 
Clasificación:
5.0

A bit spendy for the 5x5x8 but everything else was perfect. Gracias. ☺️

tracy h.  |  Overall Experience 
Clasificación:
5.0

Staff at Uhaul of Longview (Oregon Way) is always friendly and helpful!

Edna H.  |  Overall Experience 
Clasificación:
5.0

Very friendly will miss having a storage

jasmine t.  |  Overall Experience 
Clasificación:
5.0

I never visited the Longview storage facility; I had the u-box delivered straight to my home. Serve was great!

sarah h.  |  Overall Experience 
Clasificación:
5.0

Great

renee j.  |  Overall Experience 
Clasificación:
5.0

Very accommodating on short notice. Road Side assistance (Carl's Towing) was speedy and friendly.

Caleena P. | Reservación
Clasificación:
2.0

I was out of the storage on the July 8th and I was there and checked out and they really didn't and I was payed ahead and the person that waited on me didn't check me out you owe me money

mary g.  |  Overall Experience 
Clasificación:
5.0

This is an exceptional UHaul facility!!

lauren j.  |  Overall Experience 
Clasificación:
1.0

Horrible guest service and treatment over the telephone. Customer service representatives on the corporate level helped out a bunch though. Though I did get charged for a furniture dolly. Never got.

John W. | Reservación
Clasificación:
2.0

It was very stressful and unorganized. I don't have enough room in this box to give you a detailed description of everything that went wrong, which makes me feel like you don't care about my feedback.

Shannon M.  |  Overall Experience 
Clasificación:
5.0

Great device

LAURIE D.  |  Overall Experience 
Clasificación:
4.0

A little disconcerting to have rates increased two times in 6 months. I understand the issue, however should have considered when increasing the rate the first time.

kathy b.  |  Overall Experience 
Clasificación:
5.0

Will be returning to rent trailer to complete our move from California. You giys have been wonderful.

lewis r.  |  Overall Experience 
Clasificación:
5.0

Staff was great. Service was above the norm. Will use again.

kenneth h.  |  Overall Experience 
Clasificación:
5.0

The staff I dealt with was courteous and friendly. I would recommend it to any one seeking storage.

patsey kay h.  |  Overall Experience 
Clasificación:
3.0

The reservation line sent me to the wrong location for the truck and the storage unit. The hours for storage between locations differed significantly. Closing at 7 or 8 pm is too early for storage.

Karen S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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