Maybe implement a system which would text customers when vehicle is ready.Mahendra P.
Customer Reviews for U-Haul Storage of Little Elm Aubrey
Aubrey, TX 76227
(Across from Savannah)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The two gentlemen who assisted us throughout our transaction from beginning to end were professional, kind and helpful. We could not have had a better experience. Thank you both!Melissa A.
El cliente no dejó un comentario.Lee Ann Ray DBA F.
Very good customer service. Very welcoming. I will be sure to recommend this location.Virginia C.
El cliente no dejó un comentario.Mallory H.
El cliente no dejó un comentario.Connie H.
El cliente no dejó un comentario.Timothy E.
El cliente no dejó un comentario.Cylindda G.
El cliente no dejó un comentario.BrendaCherise F.
Great ExperienceReginald H.
El cliente no dejó un comentario.jane W.
El cliente no dejó un comentario.Carolyn P.
El cliente no dejó un comentario.SHAMEKA W.
Brakes very loud and loud bedAstrid G.
El cliente no dejó un comentario.Monica I.
El cliente no dejó un comentario.Dan W.
Keep up the excellent serviceFELIX A.
Manager was amazing.LESLIE S. | Overall Experience
Everything was great, and service was superb.Blanca B.
El cliente no dejó un comentario.Jaylen E.
Corrie was the best!Keesha B.
I made the mistake of trying to do your 100% contact free pickup through the app. It made me check-in ahead of time like 5 times, and then again when I got to the store in the morning. After doing everything the app asked, it said that it needed to either get some kind of verification from my employer, or I needed to upload my passport or a lease agreement... are you kidding me? Luckily, the U-Haul store was just opening and I had the very nice lady process my reservation... she was great, but you should go back to the drawing board on your contactless pickup process. Oh, and the Nancy person answering chat requests in the app was rude and less than helpful. There was a small hiccup with my drop-off... it tried to charge me an extra $150 for a wrong drop-off location, but the gentleman in the store cleared that up for me... he was great as well. All of the people at the store were exceptional... your reservation and pickup processes, not so much.Brandon T.
El cliente no dejó un comentario.Brecca-Preston G. | Overall Experience
The customer service was superb. Everything went smoothly with no issues. Gracias.Miriam B.
El cliente no dejó un comentario.Chad J.
When I picked up the rental, we had one agreement for price, then when I returned the equipment there was a long line of customers and the sole agent on-site said to leave the keys and she'll do the check in later. Except it was much later and she changed the price of the original agreement and charged us additional time even though part of that time was in her possession. I'll never rent through this location again.eric D.
El cliente no dejó un comentario.lana W.
Great service both in person and over the phone!Michelle W.
El cliente no dejó un comentario.Kelly N. | Overall Experience
Have moving blankets on site.Kyle B.
I have rented here 2x this month, no complaints at all, super friendly staff and u-haul has very reasonable rates. Will be renting here again.Scott R.
Nice folks, friendly and helpful. A clean facility and plenty of supplies.MICHAEL H.
Great customer services - friendly, informative, and personal. Thank you. :)David S.
Very helpful, I'll be back.Steven B.
El cliente no dejó un comentario.Robert N.
Fast and friendly service. Clean and well organized establishment.Adriana R.
El cliente no dejó un comentario.Rick R. | Overall Experience
I love this location. The employees are always friendly and give great customer service.LaCecia W.
El cliente no dejó un comentario.Brett W.
This was the most experience I have ever had at a storage facility. The general manager was courteous, respectful and empathetic to my situation. I have nothing but great things to say about him and this facility. My unfortunate situation turned into a blessing when I walked through the door!!! I will definitely continue to use this facility but hopefully for a different situationstacey b. | First Impressions
El cliente no dejó un comentario.stacey B.
El cliente no dejó un comentario.Joel P.
No improvements. Keep everything the same! We have always had good experiences with uhaul, but this location in aubrey was over the top great. From having our truck ready out front to the closing process when we brought the truck back. We will be needing again in a couple weeks and will rent here again. ¡Gracias!Alberto C.
Excellent customer service by William! Polite and very helpful!MICHELLE K.
The tire inflation Indicator light was on. Which indicated that there was a problem with the system. That kind of worried me. I would make sure those types of thing were fixed before allowing the equipment to b rented out.HUGH W.
El cliente no dejó un comentario.CAROLE D.
Excellent location and the manager is the best. He's pretty handsome for an older gentleman.William B.
El cliente no dejó un comentario.Takeya S. | Overall Experience
Keep up the great work!Cody Z. | First Impressions
Helpful and curious staff.Matthew H. | Overall Experience
Very Very helpful! Amazing customer service! Would highly recommend.Jaime H. | First Impressions
El cliente no dejó un comentario.Ashley D. | First Impressions
El cliente no dejó un comentario.ELIANE G.
El cliente no dejó un comentario.Talonda G.
El cliente no dejó un comentario.PAUL T. | First Impressions
El cliente no dejó un comentario.GERALD JOSEPH JR K.
The cleanest truck i had ever rent, the location is very convenient for the new developments in north Texas.JORGE C.
Nothing, everything was perfect from start to finish.SIDDEEGAH F.
El cliente no dejó un comentario.Bryan F.
Super easy and efficient on pickup and drop off. Nice person at the counter. Couldn't have made it easier on us. Have used this location before and will use it again!SHERYL S.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.KENILAH T. | Overall Experience
Nothing. Excellent customer service all around. Nicely done!!!MICAIAH A.
The owners/staff are very friendly and helpful. The mobile website for uploading information needs bugs worked out, but that is U-Haul corporate problems, not the kind people at this location.Ryan D. | First Impressions
Great service, I was very happy and feel confident storing my belongings there.Joshua H. | First Impressions
It's a little hard to find the drive into this placeMarius M.
Always friendly and helpful. I rented a storage unit for almost 2 years and I have used them every time I move. Great customer service!Marteel H.
I specifically declined insurance (as well as a slew of other add-ons) and was still charged for it when I got the bill.Dennis K.
El cliente no dejó un comentario.Herbert G.
El cliente no dejó un comentario.MARIO B.
Nothing the whole process was smooth, quick and the owners were very professional.RICARDO C.
Great staffvernicle r. | First Impressions
The lady in the front desk very helpul.Kenia P. | First Impressions
Customer service was excellent. Very happy with my experience.Debra G.
Great storeMichael S. | Online Move In
El cliente no dejó un comentario.Michael S.
William & his wife went the extra mile to insure we had everything we needed. There pleasant attitudes made it an easy transaction.PAUL M. | First Impressions
El cliente no dejó un comentario.LESLIE S. | First Impressions
El cliente no dejó un comentario.Jeff B. | Overall Experience
The lady at the desk could use some customer service touch ups. She's unfortunately always rude.THOMAS W.
I had planned I using the app but the app wouldn't take photos so I had to get help. The lady(not sure of her name) I delt with was a little rude. My truck had graffiti all over it and paper plates and I got pulled over twice by police officers because of this! They both thought the truck was stolen because of the graffiti and paper plates!SUSAN A.
El cliente no dejó un comentario.Sean O. | Overall Experience
El cliente no dejó un comentario.Treasa H. | Overall Experience
El cliente no dejó un comentario.Joseph B. | Overall Experience
El cliente no dejó un comentario.WISAM M. | First Impressions
El cliente no dejó un comentario.DONALD D.
El cliente no dejó un comentario.Jordan R.
Maybe offer to sell cold beverages to customers. Moving is thirsty work.RANDALL D.
The lock was in the storage unit. Customer service was available and excellent. The unit and facility was very clean and the person cleaning was very friendly. Would definitely recommend.ELIZABETH M. | Online Move In
Overall my experience was great with the rental and equipment. Upon my return, the vehicle is was checked for mileage and gas. Everything was great on that end. When the female worker/owner returned to finish the final charge to my card a comment was made. She said â€œy'all sure did go through some mud didn't youâ€¦â€ My response was â€œyes a little bit, it's pretty nasty out there.â€ It was raining and the streets were wet and muddy etc. The truck was not at all drenched in mud on the outside nor on the inside. The inside was left pretty much the way we received it. Clean. We left very little tred makes of mud/water (simple wet marks) on the inside FLOOR MATS. That's what mats are for right? Mind you, the mats were not bad at all. Again a very small amount of foot tracks on the FLOOR MAT. Not on the carpet, not the seats, no on the window etc. When we left the male owner came out to move the truck and take it back into the gates. As he opened the door, he looked back at us and just shook his head at us like â€˜em he was disappointed or something. I'm lost as to why the comment was even made from the lady and why the guy even motioned with his head that way towards us. It made a good experience for the most part turn into us never wanting to go back there. We are not trashy people at all and we are took care of the truck and returned way before our four hours and in great shape. Just like we received it. Comments and treatment of that nature normally wouldn't bother me but the way it was said and done is disappointing. It's my hope that the color of our skin wasn't the real problem because honestly that's what it felt like over something so minor. But we did what we needed to do and unfortunately we will not use them again due to the final treatment when dropping the truck off. Too many Uhual places to be worried about just 1. Better customer service goes a long way!!!TIMBERLYN M.
El cliente no dejó un comentario.SARAH G. | Overall Experience
El cliente no dejó un comentario.Darrell S.
El cliente no dejó un comentario.NIKESHA H.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.YOLANDA M.
Well maintained facility and friendly staff!MARK A. | Overall Experience
Ms. Burke was informative and efficient.BRYAN R.
It was a breeze signing for my lease. Exceptionally friendly and courteous staff. Gracias.Ely A. | First Impressions
The owner was very friendly and helpful. I actually needed an additional unit and he was very quick to help me get things done so I could move my stuff in fast. So helpful! Thank you so much!Patricia P. | First Impressions
My experience with the service I have received from this UHAUL location started from November 2020 to present date. From the beginning I have always received the best customer service from this amazing couple. Let me start by saying how polite and courteous Mr. and Mrs. Burke really and truly are. I had reserved a UHAUL truck back in 2020 and despite the mixup and error on my reservation, they delivered. Now I can't say that anyone else or any other location would have done the same, but the way they took care of it really speaks highly of the service they provide. I've gone in for multiple things as little as a single box to information about a storage unit and every time they welcome me with a friendly smile. They also make sure to take care of each and every customer that walks in through that door and treat them like a new. Next time you visit Mr. and Mrs. Claus, I mean Burke, make sure to greet them with a smile and respect, and they too will greet you with that 10x more. They are my favorite couple and I am very grateful for people like them.FRANCIS S. | First Impressions
El cliente no dejó un comentario.STEVEN P.
El cliente no dejó un comentario.RICHARD D.
El cliente no dejó un comentario.Danny B. | Overall Experience
El cliente no dejó un comentario.BENJAMIN C.
Excellent service was able to get a cargo van 5 minutes before close for a last minute need!DEREK D.
El cliente no dejó un comentario.RONALD JOSEPH A.
No issues or concerns so currently no recommendationsMICHAEL D.
Great experience, the store was clean and organized, pick up and drop off went quickly, the truck was clean, and Will was great!EDWARD W.
El cliente no dejó un comentario.Monica C.
2nd time I rent from them and I always get great customer serviceALEJANDRA R.
El cliente no dejó un comentario.ABREYA D.
El cliente no dejó un comentario.Lauren A.
Very comfortable with it all!MALIKA R. | First Impressions
Mrs. Barbara is a pleasant and sweet person. She made me feel so welcoming and she was very patient with. Come to find out we share the same birthday. I knew it was something special about her.SHAMEKA W. | First Impressions
El cliente no dejó un comentario.LAUREN W. | First Impressions
Wonderful customer service! Great experience!DEAN B.
El cliente no dejó un comentario.Steven J.
El cliente no dejó un comentario.DEMARCO C.
El cliente no dejó un comentario.DINESH KUMAR M.
El cliente no dejó un comentario.Ashlee B. | Overall Experience
I was able to rent a storage unit, rent a giant truck all from my phone. When I picked up the truck it was ready, clean, and the sails rep walked me through each step. When I said I also rented a unit, he worked with me to review the unit before taking the truck. When I came back and had more questions, the owners and reps took time to answer all my questions. I will recommend uhaul and this location little elm Aubrey. This is a WOW! review. What ever the owners at this location are doing is amazing and if all uhaul locations were run like this uhaul should skyrocket in what ever market you identify.Andrew B. | Overall Experience
El cliente no dejó un comentario.EDGAR M. | Overall Experience
This place has served my business(storing materials and trailer safely) and I perfectly for 5 years! I would still be there if I hadn't moved. Thank you so much!Julian P. | Overall Experience
El cliente no dejó un comentario.EDGAR M.
When we arrived at the drop off location there was a sign that said â€œ Stop and wait here for personnelâ€ so I waited for a few mins because the building had an open sign on, I finally decided to do the online self return when a male walked out and gave me a hand gesture, I walked over to him and he was yelling but due to being near a highway it was hard to hear. When I asked him if he could repeat that he yelled â€œ I said wait over there!â€ So I waited until he was done moving a van and walked back towards him and he then yelledâ€ just leave it over there I'm not open!â€ Not sure I will be using uhual again after all these issues this trip.Andrea F.
El cliente no dejó un comentario.JESSICA C P.
I specifically told them I was doing a long distance 2000 mile move and they did not verify the truck was inspected and ready for such a trip. I had 4 roadside break downs, out in desolate desert, with massive delays. It was dangerous and the truck was absolutely in ill repair and should never have been on the road.KIMBERLY R.
El cliente no dejó un comentario.KLIFF R.
William and Barbara were very friendly and helpful. I will be using them again.Mark E.
The experience was fantastic.Kinley A.
Nice! Good job!QING H.
All staff was pleasant and accommodating. We felt we have an extended family taking care of our property while away.Carlos or Evelyn L. | Overall Experience
El cliente no dejó un comentario.LASANDRA R.
El cliente no dejó un comentario.PATRICIA M.
Outstanding service.ALEC O.
Rep was very friendly.JAMES B.
Staff is rude. The rat bait trap was left in our unit but the bait was in its sealed bag, never opened.Benjamin H. | Overall Experience
El cliente no dejó un comentario.Deborah M.
El cliente no dejó un comentario.Neil T.
El cliente no dejó un comentario.STANLEY S.
El cliente no dejó un comentario.Carrie H. | First Impressions
El cliente no dejó un comentario.Tatiana S. | Online Move In
El cliente no dejó un comentario.Suzy P. | Overall Experience
El cliente no dejó un comentario.Benjamin H. | First Impressions
El cliente no dejó un comentario.linda p. | Overall Experience
El cliente no dejó un comentario.Chao W. | Overall Experience
El cliente no dejó un comentario.Larry N. | Online Move In
El cliente no dejó un comentario.Autumn W. | Overall Experience
El cliente no dejó un comentario.Bessie B. | Overall Experience
El cliente no dejó un comentario.Martha & B. | Online Move In
El cliente no dejó un comentario.channing b. | Overall Experience
Great customer experience and very friendly.Jamshid E. | First Impressions
El cliente no dejó un comentario.Marcus R. | Overall Experience
The managers were exceptionally helpful and friendly. They even assisted me with certain things that I needed. I recommend them very highlyKenneth S. | Overall Experience
Staff were very friendly and helpful. I would definitely recommend it.VICKIE G. | Overall Experience
El cliente no dejó un comentario.Brian B. | Overall Experience
El cliente no dejó un comentario.Valentino T. | Overall Experience
El cliente no dejó un comentario.Timmothy S. | First Impressions
El cliente no dejó un comentario.Kenneth S. | First Impressions
Very polite and convenient.Thania T. | Online Move In
El cliente no dejó un comentario.Christine T. | First Impressions
Owner Will was great! I got a great rate on a truck and storage unit. I was shown around the facility and treated with A+ customer service. Couldn't have asked for a better experienceKevin S. | First Impressions
El cliente no dejó un comentario.ROMULO B. | Overall Experience
Will and Jason were awesome. Love this place!michael h. | First Impressions
El cliente no dejó un comentario.Mike S. | Overall Experience
Large interior storage areas (10x20') need a light inside them to be useable. Everything else was great.Michael C. | Overall Experience
El cliente no dejó un comentario.MICHAEL M. | First Impressions
El cliente no dejó un comentario.Rickie P. | Overall Experience
El cliente no dejó un comentario.Claire P. | First Impressions
My time and usage was great. I would use them again if needed to.Marcus J. | Overall Experience
Staff was super friendly and helpfulBill T. | First Impressions
I particularly liked the janitorial crew and they were always nice and polite and kept the facilities clean and were nice to talk toAMANDA S. | Overall Experience
El cliente no dejó un comentario.Sandra W. | First Impressions
El cliente no dejó un comentario.Britney R. | Overall Experience
This Uhaul does an outstanding job with support and taking care of customers. I would recommend using them for storage and renting Uhaul trucks.Anthony G. | Overall Experience
El cliente no dejó un comentario.channing b. | First Impressions
They are great people.. really nice and welcoming.Ashley E. | First Impressions
El cliente no dejó un comentario.Charlie W. | Overall Experience
Excellent customer service from start to finish. Thank you for making my brief time with you a great experience.Kendra P. | Overall Experience
El cliente no dejó un comentario.Cheryl M. | First Impressions
I will use them again when I returnJack M. | Overall Experience
El cliente no dejó un comentario.Sandra C. | Overall Experience
El cliente no dejó un comentario.Trokon K. | First Impressions
El cliente no dejó un comentario.Sonia O. | Overall Experience
El cliente no dejó un comentario.Cole o. | First Impressions
Excellent service, clean facility and convenient access to the building.Keith S. | First Impressions
El cliente no dejó un comentario.shade d. | First Impressions
Excellent experience. The couple went above and beyond to make sure I have everything I need whenever I was at the storage. They came to help even outside their scheduled work time. They made sure I had dolly to move my things. They shared their personal number so I could contact them with any questions or concerns I had. This is the best storage experience I have had. I highly recommend U-Haul of Little Elm, Aubrey. I would definitely use them in the future.OZO G. | Overall Experience
El cliente no dejó un comentario.MICHELLE F. | Overall Experience
El cliente no dejó un comentario.Jim S. | Overall Experience
Well lit up and all the staff were friendly and very helpful to my husband and myself.renee/robert d. | Overall Experience
Mr. Burke was very friendly and helpful. Really enjoyed going to this Uhaul office.Anthony G. | First Impressions
El cliente no dejó un comentario.Zucchini W. | Overall Experience
El cliente no dejó un comentario.Beau S. | Overall Experience
El cliente no dejó un comentario.Jane B. | Overall Experience
El cliente no dejó un comentario.Kelly R. | First Impressions
El cliente no dejó un comentario.Cristela E. | Overall Experience
El cliente no dejó un comentario.Tonja S. | First Impressions
El cliente no dejó un comentario.Blake W. | First Impressions
The facility does not meet the quality of the u hall storage. The temperature inside is set at 75F, no ramp or place to park the truck when moving in or out. From now on I will not trust the company; I will inspect the hallways before taking a storage. Highly recommend to drive an extra mile if you are looking for quality. Will be moving out my belongings to another U-hall storage next week.CHRISTINE H. | First Impressions
Convenient to get to. Close to my house.Vive D. | First Impressions
El cliente no dejó un comentario.Richard B. | Overall Experience
The owners are very sweet and caring! I definitely had a great experience purchasing my storage unit.Kendra P. | First Impressions
Staff was awesome!!Johnie M. | First Impressions
El cliente no dejó un comentario.CASEY R. | Overall Experience
El cliente no dejó un comentario.rodney e. | First Impressions
Great owners / operatorsMerrill N. | Overall Experience
By far the best service experience I have ever had at any Uhaul store. The entire interaction was a refreshing reminder of the great way customer service used to be- friendly, genuine, provides accurate information and takes time to explain it all. I'd give 10 stars if it was an option.Mary W. | First Impressions
El cliente no dejó un comentario.Autumn W. | First Impressions
Very kind and helpful. A great example of how great the service was.Robert F. | First Impressions
El cliente no dejó un comentario.Christopher H. | Overall Experience
El cliente no dejó un comentario.Nebojsa J. | Overall Experience
Thank you all for out standing service when we needed you. Thank You, Lonnie Fifer Cathryn Bjork曆Lonnie F. | Overall Experience
We had an outside unit, therefore evidence of rodent presence in the unit. Nothing was damaged so we didn't have any concerns. This is the reason for the Average rating.Jeanell and john W. | Overall Experience
El cliente no dejó un comentario.Susan D. | Overall Experience
El cliente no dejó un comentario.susan B. | First Impressions
El cliente no dejó un comentario.Veda D. | Overall Experience
They were great people and help me in every way possible. I will definitely use them againJohn F. | Overall Experience
The owner refunded my months rent because i only used it for one day. Very respectfully.Debrah P. | Overall Experience
Mr and Mrs Burke were outstanding and helpful in every way! We greatly appreciate them allowing us to use the storage unit for the short time and will definitely use them again if we ever need a storage facility again! Thank you and God bless!justin g. | Overall Experience
Absolutely the best service. Kind, professional, and efficient! I couldn't ask for a better experience, I was in and out! ¡Gracias!Christopher F. | First Impressions
You have been MORE THAN WONDERFUL! Thank You sincerely from the bottom of my heart. I know where you are and may stop by from time to time. Respectfully, Donna Shafer and Joshua Hammers May God Bless You Both!Donna S. | Overall Experience
El cliente no dejó un comentario.Kathleen T. | First Impressions
GreatDoyle C. | First Impressions
El cliente no dejó un comentario.Kelsey S. | First Impressions
The couple that staffed the facility were great. Friendly, professional and time efficient. They understood my needs and assisted where they could.John c. | Overall Experience
This storage facility was amazing. It was clean, well-priced and the owners are the sweetest people! I would highly recommend this facility!Jennifer R. | Overall Experience
Great service.CASEY R. | First Impressions
I love the little elm/Aubrey location. Wish it was easier to find online as a drop off location when booking a truck reservationKrystal H. | First Impressions
I have comments but corp. Can call me 214 3109575 not the facilityDebrah P. | First Impressions
If found the staff there to be friendly, courteous and professional. I recommend this location!KEITH A. | First Impressions
El cliente no dejó un comentario.Marvyn W. | Overall Experience
El cliente no dejó un comentario.Michelle E. | Overall Experience
Muy satisfechos con la atención del administrador, tolerante durante la pandemia para la devolución del camión Recomiendo este lugar de almacenamientoLUIS S. | Overall Experience
Wonderful people managing this location! They are very helpful, knowledgeable and the facility is excellent. I am very pleased.Eric L. | First Impressions
El cliente no dejó un comentario.Erik D. | Overall Experience
We wish this facility offered Electricity we would have stayed for a lifetime! Thank you William and Barb, yawl are wonderful folks.Ida C. | Overall Experience
Best climate control storage in Texas, friendly and very well maintained facilities.Shando D. | Overall Experience
Clean, convenient, and the owners are very nice!JESSE R. | Online Move In
El cliente no dejó un comentario.Randy B. | First Impressions
El cliente no dejó un comentario.CHRISTINA B. | First Impressions
I want to thank this facility for always being professional. I want to thank you for being there in the time of my need. This facility was awesome. I give them a 100+. Thank you.Nate P. | Overall Experience
El cliente no dejó un comentario.MARK K. | First Impressions
El cliente no dejó un comentario.Barbara R. | Overall Experience
El cliente no dejó un comentario.Andrea B. | Online Move In
El cliente no dejó un comentario.Olasunkanmi F. | Overall Experience
El cliente no dejó un comentario.LOWELL G. | Overall Experience
Wish it had been 24 hour accessDAVID C. | Overall Experience
William & Barbara are the BEST. Very professional and on top of things. Always helpful and looking out for your security.TOMMY N. | Overall Experience
They went out of their way to help meet my storage needs. I am very thankful for all the help they provided me.Jack R. | Overall Experience
The couple running this facility are top notch, very accommodating, friendly and knowledgeable!! Will definitely use/recommend them again and again!!ANGELA L. | Overall Experience
I enjoyed my time with you guys in Little Elm and I will refer people to you all because my service with you all was very pleasant!Charles M. | Overall Experience
Two minor complaints: 1. There is a horrible persistent smell in the elevator on the north side. Smells like a bunch of used ash trays. Makes for an unpleasant experience every time I use the elevator. 2. Your dolly carts are in disrepair. They rattle and clank very loudly when moving which is made worse once inside the building and in the long hallways with metal walls/concrete floors.devin and kerri c. | Overall Experience
The check-in process was easy, the staff was friendly.Rene H. | First Impressions
It was a positive experience, from the first moment of checking in-to moving out. The couple that runs it were both super nice. If you need storage, this is it! Awesome customer service!Felecia S. | Overall Experience
El cliente no dejó un comentario.Michael C. | Overall Experience
Clean very helpful staff, ready to help you with your questions, concerns you may have ,what ever you might need help with.TERESA S. | Overall Experience
El cliente no dejó un comentario.Veda D. | First Impressions
El cliente no dejó un comentario.Larry J. | First Impressions
Very nice owner couple that value serving you!!! Truth!!!Aristeade E. | First Impressions
El cliente no dejó un comentario.Allen and chantill K. | Overall Experience
El cliente no dejó un comentario.Lauren M. | First Impressions
Mr burke was extremely nice and thorough with explaining the details of the storage and the facility and the price for my 10×15 was reasonable. I recommend this storage for anyone who wants excellent customer service.Mallory B. | First Impressions
We are very happy with our experience! I also had a very friendly and helpful staffs member help me out!Beau S. | First Impressions
Barbara was professional and very friendly.Felecia S. | First Impressions
Very nice staffRUBEN R. | Overall Experience
Absolutely loved everyone at the facility. Unfortunately now days you would expect the typical cold, emotionless service you get anywhere. Not here. They always made me feel so welcome. Would refer to anybody and everybody. Amazing operation!!!!Candace d. | Overall Experience
El cliente no dejó un comentario.Chris s. | Overall Experience
Excellent people that work there. Thank you for all your assistance.Gary E. | Overall Experience
Staff was always friendly and helpful. Facility was clean, well lit, and I always felt safe visiting.Monica M. | Overall Experience
Staff was very friendly and assisted with our needs. I will surely recommend this location.DeWayne M. | Overall Experience
William was great! I only needed a unit for a couple days; he worked with my situation and was able to get me exactly what I needed at a fair price. Thanks Will!Collin R. | Overall Experience
El cliente no dejó un comentario.Kathy M. | Overall Experience
Great customer service, it was clean and the people were very helpfulJohn F. | First Impressions
Very Friendly, and kind staff and ownersAllen and chantill K. | First Impressions
It was a pleasure. Very professional and also friendly and was treated like family. I was was very impressed.Barbara R. | First Impressions
El cliente no dejó un comentario.Michael H. | Overall Experience
Easily the best Uhaul Experience I have ever had. Edie is the best and really made my day!keith m. | First Impressions
Great place to keep your belongings safe and cleanNatalia E. | Overall Experience
El cliente no dejó un comentario.Cedrick G. | First Impressions
El cliente no dejó un comentario.Jack M. | First Impressions
El cliente no dejó un comentario.Naomi R. | First Impressions
Edie was great!Michael C. | First Impressions
El cliente no dejó un comentario.ALVIN JAMES C. | Overall Experience
El cliente no dejó un comentario.Michelle J. | Overall Experience
The couple who helped us were extremely nice and professional. They were so helpful and I appreciate them. There was one concern when I arrived there were no reservation. I called and the person on the phone said no problem they'd see us Friday and there wasn't a problem but without a solid reservation I was concerned. I do have a solid reservation for August 1 for the climate controlled units. Your security seems top notch making us very comfortable. Thank you so much and see you later this month.desni t. | First Impressions
Excellent, clean facility. Thank you!jose r. | First Impressions
El cliente no dejó un comentario.William Y. | Overall Experience
El cliente no dejó un comentario.Akinade O. | Overall Experience
El cliente no dejó un comentario.Michael H. | Overall Experience
El cliente no dejó un comentario.Brandon W. | Overall Experience
They were so helpful and accomadating. Made this move a lot less stressfull!Zucchini W. | First Impressions
El cliente no dejó un comentario.Kristi C. | Overall Experience
Move in was very easy. Unit clean and ready. Questions answered as needed. Nice that the owners wave and smile when they see us on the property. Little things like that actually matter.Ralph P. | Online Move In
The Little Elm U-Haul store and storage are very clean, organized and secure. The staff are professional yet friendly and helpful. I feel safe storing my possessions there. Another U-Haul location that is maintaining excellent standards in service. I am a very grateful customer!Tanya W. | First Impressions
William and Barbara Burke were Exceptional! Friendly and always helpful they certainly helped reduce the stress that comes with moving. Facilities were clean and access to my storage units were never a problem. The climate controlled area is cooled VERY well which is great for storing those items that required protection from the TX heat. I've already passed along their information to friends that have been looking into storage options - I highly recommend using U-Haul Little Elm/Aubrey for your storage needs!Derek S. | Overall Experience
I only had to store my RV for a short time but I found the staff at the Little Elm facility helpful, professional and knowledgeable.Ken J. | Overall Experience
5yrs, and my stuff was as clean as when I moved in. Thank you.SCOTT P. | Overall Experience
El cliente no dejó un comentario.Ida C. | First Impressions
Staff was incredibly helpful and friendly for both my truck rental and storage unit. The circumstances behind needing to move were not pleasant, but UHaul did everything in their power to make my experience with them as stress-less as possible. They were patient, kind, reasonable, and upfront--all of which I greatly appreciated. The rates for storage may seem higher, but I ultimately decided to go with them, because they do not nickel & dime you like some other places that might try to get you in the door with a lower rates, but then have numerous hidden fees. The unit is clean, climate controlled, very secure, and the perfect amount of space that I needed to house my belongings. I hope that I do not need to utilize their services frequently, but when I do and if I'm in the area, this will be where I take my business.Katherine G. | First Impressions
El cliente no dejó un comentario.Ariana T. | Overall Experience
El cliente no dejó un comentario.BRENT P. | Overall Experience
Extremely helpful and accommodating!Kristi C. | First Impressions
I used this storage facility for several years, after moving to north Texas. The staff is friendly and always made the effort to accommodate my needs. I recently moved where I no longer need to store any of my additional "stuff," but would definitely return if the need for temporary storage recurred. Thanks for a good experience!!Sandra K. | Overall Experience
My experience was Great! Owners were Pleasant and east to work with!!!Michelle J. | First Impressions
Very professional and very helpful. Great customer service given. They are very friendly and kindregina m. | Overall Experience
Very nice people here! Very professonal, helpful and courteous!Christina P. | Overall Experience
Due to excessive rain conditions, there was some water damage to stored items. Insurance will reimburse for "act of God" damages.Susan P. | Overall Experience
El cliente no dejó un comentario.Ryan E. | Overall Experience
The staff at this UHaul location are amazing!! Very friendly and always willing to help.Jennifer H. | Overall Experience
This facility is cramped and hard to access compared to other Uhaul locations that I have used. The elevator is hard to use because I was required to enter code every time ( had to make 13 trips to unload a truck and had to enter code to open elevator every time )Carol A. | Overall Experience
The wonderful service we have received has been over and beyond anything we could have anticipated. The unit and all the facility are clean and well maintain, security is top notch and staff is extremely helpful. We rented a storage unit for our daughter, felt comfortable having her go there on her own when needed at all hours, and the staff was extremely helpful when it came time to move the items. We will forever be thankful for the help received. I highly recommend this storage facility.Diane S. | Overall Experience
Friendly customer serviceReanise H. | First Impressions
El cliente no dejó un comentario.India A. | Overall Experience
El cliente no dejó un comentario.Raymond M. | Overall Experience
Nice people and very helpful. 👍👍👍Jan Michael Vincent C. | First Impressions
El cliente no dejó un comentario.kayla f. | Overall Experience
Very friendly and helpful staff!renee d. | Overall Experience
El cliente no dejó un comentario.Robert B. | Overall Experience
The owners are the best!!!! So helpful and friendly. Storage clean!!! Who could ask for more!!❤❤❤Pamela D. | First Impressions
Just what I needed for short term storage.Michael B. | Overall Experience
Manager has a great personality and has excellent customer service skills.Shaun S. | First Impressions
AWESOME EXPERIENCE! Traveling from Albuquerque to Pilot Point, TX. Was a very tiring move however ALL the folks I have worked with at UHaul have been absolute angels with their experience, nonworkingSusan P. | First Impressions
NaKlevelandria C. | First Impressions
For us this was the perfect choice; right around the corner from our residence. The climate controlled space was clean and the security program was reassuring. Excellent staff too.John D O. | Overall Experience
You would have rated excellent but when I came to empty my unit . your facility had cut my lock off and put a. Uhaul lock on it. I came to the office and was told it would cost me $75.00 dollars .Goldie B. | Overall Experience
all goodNicholas U. | First Impressions
Very helpfulWilliam Y. | First Impressions
Manager was rude, unprofessional and not knowledgeable. Property is full of mice, trash overflowing with furniture and hazardous materials. Access to property is atrocious with trucks blocking entrhAmanda B. | Overall Experience
Stored my cargo trailer there for a month while using it. Good prices, close and convenient to my home!Vance F. | Overall Experience
The best service ever. Will definitely refer my friends and family members to the place. Its clean and well maintained.regina m. | First Impressions
DeplorableAmanda B. | First Impressions
Great deal and the staff was helpful and friendly!Lex D. | Overall Experience
It would have been excellent, but upon leaving there was no credit given for the unused part of the month.WILLIAM B. | Overall Experience
excellent service.Lynn Y. | First Impressions
decent rates and convenient location!Vance F. | Overall Experience
Super easy check in, perfect storage size ..and super easy move in.India A. | First Impressions
The gentlemen who assisted us was kind, professional and very helpful. He showed us how to check into the lot and facility and where the space we rented was and where moving carts were.Diane S. | First Impressions
Great customer service! Wonderful people. Happy to do business here.Terri B. | First Impressions
The staff is great and super accommodating. They went above and beyond when I moved in.michele f. | First Impressions
Very nice and helpful. Tammy great. Very cleanSusan D. | First Impressions
Helpful and freindly at all times, a pleasure to due business with.PORTIA S. | Overall Experience
Great service for 3 years.Linda M. | Overall Experience
Very pleasant experience. Manager was very helpful.Goldie B. | First Impressions
We were warmly greeted by Tammy and all the details were explained to us. The directions and location of our unit was described and we unloaded. We checked out quickly and efficiently.Julie T. | First Impressions
Ezra Phillips was the gentleman who helped me out every time I came here and I was nothing but pleased with his customer service and willingness to go above and beyond for me. Very pleased customer!JACOB B. | Overall Experience
Thanks so much!CHARLES K. | Overall Experience
The lady at the front desk who helped me finalize my paperwork when I moved out was great!MELVIN B. | Overall Experience
Elevator to 2nd flr storage is quite cumbersome as it requires multiple swiping. One swipe should suffice to gain elevator use & another swipe to end its use by the renter.Sergio C. | Overall Experience
Thanks u- haul for been so kind u- haul best.Viell S. | Overall Experience
It seems unreasonable that 3 days into the month when you move out , the rent wouldn’t be pro rated.Kimberly D. | Overall Experience
Excellent service.Rickie P. | First Impressions
The whole staff there is great. Ezra really helped us out when we initially moved in. First class employee!Natalie S. | Overall Experience
High on product knowledge, Pleasent to work with.PORTIA S. | First Impressions
it was goodMary H. | Overall Experience
Outstanding customer serviceRita F. | First Impressions
The facility is very nice & clean. Upon move-out of my storage unit, Chris was kind & helpful. When I need to rent a space again, I will rent at your location. I will recommend your location!monica l. | Overall Experience
Great staff and facilitiesEdward S. | Overall Experience
Great place, everyone was friendly and very helpful. Chris the general manager really has the place running like a well oiled machine.Shannon M. | Overall Experience
NaJennifer S. | Overall Experience
Very satisfied with uhaul services and the staff.Dina E. | Overall Experience
I love this place it was very they were very considerate and helpful I will recommend them to Friendskathy s. | Overall Experience
N/aBrian H. | Overall Experience
Staff was excellentBridget B. | Overall Experience
I had a storage here for many years. Never had any issues.SERGIO P. | Overall Experience
We were given a unit on the 2nd floor after previously calling and receiving verbal confirmation that our storage unit would be on the 1st floor and able to drive right to. Key card did not work 3xJennifer B. | First Impressions
Helpful and friendly staff!Tiffany C. | First Impressions
Amazing customer service. I was well pleased with the services.Lavell P. | First Impressions
I am grateful for the services rendered to me from Uhaul... The transition was smooth & the price was right on time!Charles M. | First Impressions
Computer was down and it took forever to get the truck.Sherry F. | First Impressions
Great place to store your stuffEarl C. | Overall Experience
Excellent jobJOHN M. | First Impressions
Well done.Patrick H. | Overall Experience
Great serviceHALI G. | Overall Experience
Wonderful staff, Chris and his wife were always there and ready to help. Well stocked for any moving need. A great big hug and thank you!Ken M. | Overall Experience
Any time I had to interact with employees they were always friendly and courteous.MICHELE W. | Overall Experience
Well kept property, and courteous staff.david f. | Overall Experience
The Best!Tyrone B. | Overall Experience
Everything was goodJoshua M. | Overall Experience
It's a nice place but needs trash cans. The dumpster was locked every time I was there. I don't know if I would have had access or not if I'd asked. I only had small items to throw away.Dion J. | Overall Experience
I will use this facility againHUGH K. | Overall Experience
The facility and staff were great! A very convenient location with easy access for loading and unloading.LEE B. | Overall Experience
Thanks, everything was just fine.Lorin T. | Overall Experience
GraciasTERRY W. | Overall Experience
I've been utilizing this facility for over two years and have always experienced great service. My only complaint was not having 24hr access which is necessary for the area and commuters schedules.Leneshia D. | Overall Experience
The facility leaked and flooded ruining many of our items. It was also infested with rodents, a snake, and spiders and other insects; all of which we found alive and making their home in our goods!!!Tim B. | Overall Experience
Would use again. Recommend to all my friends.RAY M. | Overall Experience
Clean, well maintained facility with complimentary carts for moving items. Good security features and helpful staff. Rates are a little high.KRISTIN M. | Overall Experience
NingunoTobin I. | Overall Experience
Very helpful, provided carts to help move etcSCOTT F. | Overall Experience
Very good customer serviceEdward S. | Reservación
great service! Noticed when I did not lock my unit correctly, contacted me and fixed. awesomePRUDENCE K. | Overall Experience
Great customer service and very nice clean facility. Thank you for everything!Jesse M. | Overall Experience
Great experienceEdgar D. | Overall Experience
The storage place has an amazing and helpful staff. I had to store my belongings for almost two years and am very happy that I chose this facility. Thanks for being so great!Kathryn B. | Overall Experience
staff always so helpfulPatti M. | Overall Experience
Staff is very friendly and helpful. Like that there's no monthly contract - can move things out when we are ready.Myrtle R. | Reservación
Great place with great people!!tammy e. | Overall Experience
Team was great, thanks.Erik And Heather R. | Overall Experience
Very pleasant experienceCheryl H. | Overall Experience
The experience with my storage and truck rental were great. Thanks guyschristopher k. | Overall Experience
Everyone at the location was nice professional and overly helpful. Great team.Charvin B. | Overall Experience
Great Staff! Thanks for everything!!NATHANIEL P. | Overall Experience
Great customer service and extremely clean and well maintained facility. Would definitely use this facility again.Ted K. | Overall Experience
Staff was excellent to work with.Bryon M. | Overall Experience
We arrived at 2:00am with a 26 ft truck and the manager coordinated with me to ensure he would be available to get me access. Great Customer Service!Raheem T. | Overall Experience
Staff went above and beyond to be polite positive and attentive. Gracias.Steven L. | Overall Experience
The rental was a good experience. It served my purpose well.jeff d. | Overall Experience
Very satifiedJeffrey L. | Overall Experience
We used this storage facility for over 4 years while we transitioned into a smaller home. It was convenient, safe, and well maintained. Great service.REBEKAH C. | Overall Experience
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