Customer Reviews for U-Haul Storage of Lawrence
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

2820 comentarios

8550 Pendleton Pike   Indianapolis, IN 46226
(Between Post and Franklin on the North side of the road)

(317) 897-3534

Horarios de la ubicación

Siempre abiertos en tu smartphone

Servicios en esta ubicación:

Contáctanos

(317) 897-3534

8550 Pendleton Pike
Indianapolis, IN 46226
(Between Post and Franklin on the North side of the road)

Servicios en esta ubicación:

Horarios de la ubicación

Siempre abiertos en tu smartphone

¿Qué es 24/7?

Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

Move-in date was 3/19 - access code and card were denied (until the 3/24). 10 calls (20+ minute wait each time) to U-Haul customer service and U-Haul office - one returned call with no voice mail. 4 visits to U-Haul office Online move-in process fail.

Anita W.  |  Online Move In 
Clasificación:
2.0

I wasn't given the full instructions to access my unit.

Shontell l.  |  Overall Experience 
Clasificación:
2.0

My code didn't work to get in the storage and nobody answered the intercom. I was very cold and frustrated.

Shontell l.  |  First Impressions 
Clasificación:
3.0

I think the staff was moving really slow. However, when I utilized the online services to request to move out. I still had about a week and a half to go. But Saturday the 6th I get a phone call from the manager asking had I moved all of my stuff out and if I didn't I would be charged for another month. I thought that was rude also the storage unit I used was leaking I don't know the extent of the damages but someone should take a lol before rental it out again. Thanks Denita Miller 317-415-5303

Denita M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zackery L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Merry W.  |  Overall Experience 
Clasificación:
5.0

Great service and place was ok it had a water leak.

mark p.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Clarence A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie B.  |  Overall Experience 
Clasificación:
1.0

Code didn’t work, couldn’t even access my storage unit.

KORTNEY S.  |  Online Move In 
Clasificación:
5.0

The owner and his wife are always so helpful anytime I need something. I couldn't ask for any better service! Thank you!!

Lissa S.  |  Overall Experience 
Clasificación:
1.0

The staff was rude and made unnecessary jokes! Told me my unit was unlocked and it wasn't and had to wait on someone to come unlock it! Horrible horrible experience! Will never return!,

Rachael S.  |  Overall Experience 
Clasificación:
2.0

My access card never worked. Always had to call and ask to get in.

ERIC V.  |  Overall Experience 
Clasificación:
5.0

No problems

TWYLA J.  |  Overall Experience 
Clasificación:
1.0

Rented space code didn't work. They said they would have it working by the time I came back with rented truck. Not working office closed I guess. Intercoms didn't connect to anyone. Worst ever

YOLONDA B.  |  Overall Experience 
Clasificación:
4.0

Good customer service and clean storage.

Anquenette M.  |  Overall Experience 
Clasificación:
5.0

I utilized the storage for 2 years never having any issues at all.

Donzella R.  |  Overall Experience 
Clasificación:
2.0

The staff is incredibly awesome! It was unfortunate that some possums / raccoons something we're running a top the wire cage that makes the top of the unit and my clothes are ruined with animal urine.

Matthew M.  |  Overall Experience 
Clasificación:
1.0

Couldn't get in to storage facility with access code that was given to me in order to put my stuff in storage

Kimberly P.  |  First Impressions 
Clasificación:
5.0

It was my first time check in with my phone and I've found it interesting and convenient. Great service

Ernsly D. 
Clasificación:
5.0

Facility is great and very secure! Very clean!

michelle b.  |  First Impressions 
Clasificación:
5.0

Everyone that helped me was very nice and helpful!

Lissa S.  |  First Impressions 
Clasificación:
5.0

Very nice 👌👌

Audrey B.  |  First Impressions 
Clasificación:
1.0

The customer service was horrible. The lady was rude and even jumped at me. I almost called the police on her. I was given the wrong access code and never even got access to my storage that I paid.

Karissa D.  |  Overall Experience 
Clasificación:
4.0

Gracias

REGINALD L.  |  Overall Experience 
Clasificación:
5.0

I will recommend the location when it moves to it's new location at Pendleton pike and Shadeland ave area. Service and owner was very helpful and professional.

Allen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy B. 
Clasificación:
5.0

Exceptional customer service fantastic staff!!!

Christina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martell P. 
Clasificación:
5.0

The Manager Owen was a great member to represent Uhaul. He was very helpful and professional when I was renting a unit and using truck. I think Owen at the Pendleton Pike address deserve something special for his great customer help.

nika S. 
Clasificación:
5.0

Very very smooth and reasonably priced. Equiptment was very well maintained. ¡Gracias!

tim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latika W. 
Clasificación:
5.0

I hate surveys but know that these folks are very good to work with

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
5.0

Everything went well. Customer parking is a little sparse, but the equipment was top notch as always.

Thomas C. 
Clasificación:
1.0

The castleton location staff treated me horribly. I did not receive my confirmation call until after I tried to check into the castleton location after being denied a truck. All for the representative calling to say we overlooked your reservation. By this time I had reserved a truck at the Pendleton Pike location for 4pm 6 hours without a truck. My original reservation was for 10 am... I pick my truck up at 4pm and I reserved the 10.00 dolly for my washer and dryer and they were out. Worst move ever!!!!

Sade W. 
Clasificación:
5.0

Keep up the good work!! Your service is outstanding!

John R. 
Clasificación:
3.0

El cliente no dejó un comentario.

brenda R. 
Clasificación:
5.0

Keep up the good work.

Jerry D. 
Clasificación:
5.0

Great experience. Will recommend.

Richard O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
4.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

It was raining outside and the truck was leaking water. Alot of my things that was in the back got wet. Other than that the employees were great.

kelly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

anganita W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mathew S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ernest B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L. 
Clasificación:
5.0

El cliente no dejó un comentario.

valerie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy B. 
Clasificación:
5.0

Everything was great" customer service is awesome and very helpful

LaQuesha S. 
Clasificación:
5.0

Continue providing excellent service. Thank you

Janet M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
4.0

Employee who checked us in was busy with another customer when we arrived but he said he would be right with us. As soon as he was finished with the other customer he helped us with only a short wait. All is good.

Randy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
2.0

Store is pretty dirty. Owen, the “owner” seemed as though he did not want to be there. The computer system was really slow. I checked in online and they said everything was good. I got to the store and nothing worked correctly. 35 minutes to rent a trailer. They also did not have the trailer that I had reserved. Making it a pain in the ass to place the trailer where I needed it.

Grant H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff F. 
Clasificación:
5.0

Service is great and the staff is respectful and marvelous to work with. Great team , well put together. Hats off to everyone who works at this uHaul. They are awesome keep the good work up and excellent work ethics..??????

Innocent S. 
Clasificación:
5.0

Do not use ties to hold down the dolly because was accidentally hit with force and broke the twist and got charge because it was no longer attached and didn't even use it but in all was great

Shalonda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA S. 
Clasificación:
5.0

I always get great service at the U-Haul on Pendleton Pike. I've rented trucks on at least 15 separate occasions there as we have 4 college kids. I won't go anywhere else! ¡Gracias!

BRIGITTE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauro F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan J. 
Clasificación:
1.0

Whoever the dude was, he was very rude as hell. Never greeted us or anything. He don't know how to communicate with customers. Please do not have him at the front desk no longer. I believe he was the GM but he have horrible customer service skills.

shaniquia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy N. 
Clasificación:
4.0

El cliente no dejó un comentario.

elaine M. 
Clasificación:
3.0

Make sure all the lights on the trailer are working.

paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

///////////

Gregory P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

The gentleman who helped us check out, and back in, was awesome. So helpful and kind!

Angela D. 
Clasificación:
5.0

Thank you, thank you, thank you for working with my sister and I and our move. We will be very certain to use your services again.

gale D. 
Clasificación:
3.0

No complaints

Arthur A. 
Clasificación:
5.0

Everyone was super at this location but it was raining and the truck leaked water inside from the ceiling. The truck was clean, though.

Susan S. 
Clasificación:
4.0

Everything was great, all personnel were very friendly and knowledgeable as well as helpful. Would definitely recommend to family and friends, Thanks Uhaul !!!

Denise G.  |  Overall Experience 
Clasificación:
4.0

Truck was extremely noisy seemed very old and run down

jodi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy W. 
Clasificación:
5.0

Great location

Don C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mildred G. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara R. 
Clasificación:
4.0

This portion of the review is for the truck. 1) The cab leaks. the joint leaked during a rain storm and water ran down the drivers seat belt causing the driver to get wet. 2) the passenger side mirror did not have a set screw in it. once you started driving it would move and I was not able to see cars on the passenger side of the truck. can you imagine going through downtown Atlanta without mirrors....I did and it was VERY DANGEROUS. I was able to get tape from a rest stop, but it moved some with the tape.

Randall K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco H. 
Clasificación:
5.0

I wish I could remember the name of the lady that help me to complete the rental process. Uhaul should look up the time sheet for the only representative at the time of my rental and congratulate her because she is good at what she does and is extremely helpful.

Stacy M. 
Clasificación:
5.0

Owen was fantastic, very helpful and knowledgeable.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant W. 
Clasificación:
5.0

Your man Tarez (sp?) was awesome. Pleasant, hard working, and knew his job. That guy should be given opportunities at UHaul

Reuben Z. 
Clasificación:
5.0

Everything went great

Tim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Wanda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

bob H. 
Clasificación:
1.0

I reserved a 15ft truck and spoke with them at 10:30am that they had it. Pickup time was set for 11:30. We got there at 11:15 and thwy had given the truck that I had JUST CONFIRMED away forcing me to take a 26ft truck. I will never use this location again

trichelle G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kendra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

It was a very nice experience mr. Jackson was very helpful and I really appreciated the hard work that you guys do to make sure that my experience from U-Haul is a good one

DEBORAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim O. 
Clasificación:
5.0

Thank you!!!

lisa G. 
Clasificación:
1.0

Original pick up location was changed. Was given wrong address to the second location. Waited 2 hours in total to get my rental truck. The wrong mileage was entered at pick up. Charged wrong amount at drop off. Double charges once they fixed it. Really bad experience.

Joshua S. 
Clasificación:
5.0

Make sure back of trucks are cleaned out.

DOUG F. 
Clasificación:
5.0

These guys are positive and are the best

Innocent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
5.0

¡Gracias!

Josephine L. 
Clasificación:
5.0

The representatives were all genuinely concerned and very helpful and informative, thank you for making what was very stressful for me very smooth and easy.

Denise G. 
Clasificación:
5.0

The staff was very friendly.

Elizabeth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mardi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik D. 
Clasificación:
5.0

Christina was very friendly,prompt and professional!

Christnia E. 
Clasificación:
5.0

Everything was perfect

Latajha B. 
Clasificación:
3.0

When someone reserves a truck 6 weeks in advance make sure you have it available or contact the customer beforehand and let them know. Also i declined the i insurance and signed saying i was responsible for damages yet i was still charged the $14 for it...not sure i will be using again

Maurice S. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

Volver
arriba