Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very nice employees, very clean inside and out, very secure
Khara P.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
GARY A.
Clasificación:
5.0
The gentleman that helped me was very kind, very thorough and very helpful.
Nicole L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Eileen N.
Clasificación:
4.0
The office team (Charlene and all other contacts) helped me get the best return site. Love the super online tools. Oh, one other thing: when told to put on the brake to secure tow vehicle, remind customer to RELEASE brake after secured. Other drivers on freeway signaled me about the smoke pouring out from rest wheels. Had to stop ON FREEWAY to RELEASE brake. All wall after that the smoke stopped and went on our way no other worries. Finally, the U had team made it easy for me.
GARY A.
Clasificación:
5.0
El cliente no dejó un comentario.
Jaclyn s.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Amit B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jake M.
Clasificación:
5.0
I ordered a 5th box but did not use it nor opened it. I think my furniture pads were in that box. I will say there are a lot of emailed receipts and notifications. Great overall.
PATRICK B.
Clasificación:
5.0
Very helpful employees on two different days when I dropped off my trailer and 20ft truck.
CRAIG S.
Clasificación:
5.0
Top of the line location with lots of upgrades, including climate control storage places.
valentine L.
Clasificación:
5.0
Our drop off person in Redding was exceptional!!!! We would have loved to have her for every part of our move- We thought the experience with uhaul was a great value and the workers actually understood and cared about the stress of moving!!! Thank you so much!!!
Scott G.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT ALAN G.
Clasificación:
5.0
I only used the boxvan for like 4 hours and I got charged over $200 I feel like your marketing is deceptive. Probably try penske next time instead
TIMOTHY JOHN S.
Clasificación:
3.0
When moving Items are ordered, make sure those moving items are on the rental truck!
James H.
Clasificación:
5.0
El cliente no dejó un comentario.
Jacob P.
Clasificación:
3.0
I was told to go back and find my truck and pull it out of the line myself. It seems like the rental should be ready and up front when it is scheduled to go out.
Jethro H.
Clasificación:
5.0
The truck was extremely dirty inside and out, the fuel tank was almost empty. Terrible customer service!!!!
Michael G.
Clasificación:
5.0
The printing on the contract showing how many gallons of gas to buy to return to the original gas tank level is too small for an elderly customer to read! Otherwise great rental experience.
GARY RAY S.
Clasificación:
5.0
El cliente no dejó un comentario.
Aaron O.
|
First Impressions
Clasificación:
5.0
Great customer service!!!
CYNDI P.
Clasificación:
5.0
I didn't know what size van I needed so I went with the 10 feet one. When I was in store reserving it, it would have been nice to be advised that the 10 feet van does not have a ramp. I needed the ramp to move a very heavy safe, which I wasn't able to move. On the website, it does state the 10 feet van does not have a ramp after researching it. So a simple question “do you need a ramp for your move†would be helpful in choosing the right moving van. Gracias.
Pennsota N.
Clasificación:
2.0
The Grace period isn't long enough. Pro rating for time not used should result in a refund.
Joseph A.
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Overall Experience
Clasificación:
5.0
I always use this location. Employees very professional and helpful.
MALIA MARI G.
Clasificación:
4.0
El cliente no dejó un comentario.
rebecca F.
Clasificación:
3.0
El cliente no dejó un comentario.
Matthew H.
Clasificación:
4.0
You sent me out with a defective vehicle. I had to return it to restart my move later and your staff knew the vehicle wasn't ready to be rented. Very frustrating.
Scott S.
Clasificación:
3.0
About 20 minutes wait in line to get the truck. The staff handed me the dolly/pads and pointed to the other end of the lot to get the truck. Another location would bring everything up to the front for you.
ALEX WILLIAM S.
Clasificación:
5.0
El cliente no dejó un comentario.
SHAUN MICHAEL B.
Clasificación:
4.0
El cliente no dejó un comentario.
Neil M.
Clasificación:
5.0
El cliente no dejó un comentario.
Maged G.
|
Overall Experience
Clasificación:
1.0
Rude and racist staff
Angela S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jones B.
Clasificación:
5.0
Nothing! I appreciate the friendly and knowledgeable staff and easy processes.
KRISTIN ANNE S.
Clasificación:
2.0
U-box was not ready for pick-up when promised and no one was available to check it back in when I returned it.
JOHN ERIC H.
Clasificación:
3.0
The afterhours drop off on-line wasn't successful. On the app it will not allow you to proceed unless you share your location on your phone, which I did. However, the app would not proceed past this part so I was never able to check-in online and just ended up dropping keys off anyway. There should be a back-up plan if the online app isn't working properly. However, the site got me checked in the next morning and sent me a receipt which I appreciated.
Julian Christina S.
Clasificación:
5.0
Julia was great in the check out process,and I appreciate U-Haul's investment in technology. It's a very nice upgrade from the last time I was in years ago.
DANIEL H.
Clasificación:
3.0
Truck was not ready to go, parked behind two other tricks that I had to get moved.
JOSEPH P.
Clasificación:
5.0
El cliente no dejó un comentario.
Jesus C.
Clasificación:
5.0
Love the process. The guys in the store could use some grooming…
BETSY A.
Clasificación:
5.0
El cliente no dejó un comentario.
VICTOR E.
Clasificación:
5.0
El cliente no dejó un comentario.
STEPHEN MICHAEL E.
Clasificación:
5.0
Reservation was handled accurately, truck in good condition, pick up and drop off were fast and efficient.
Jack R.
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIAM B.
Clasificación:
5.0
El cliente no dejó un comentario.
sue H.
Clasificación:
5.0
This facility was clean and easy access. The staff was friendly and helpful. I will rent here again when needed and would recommend to others if they are in need of a place to store their belongings.
Michael B.
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Overall Experience
Clasificación:
4.0
quicker and clearer Ques on phone # for equipment returns.
DOUGLAS CARL E.
Clasificación:
5.0
El cliente no dejó un comentario.
GAIL N.
Clasificación:
3.0
The vehicle had 75 more miles on it than the checkout paperwork had listed. There is a choke point to exit and I was blocked in so got frustrated and didn't have one of the employees check. Now I'm stuck with over $70 extra in mileage charges.
Tahn A.
Clasificación:
5.0
El cliente no dejó un comentario.
Kelsey S.
Clasificación:
4.0
El cliente no dejó un comentario.
KEVIN DONALD U.
Clasificación:
4.0
We really just dropped things off and that was that. Wasn't much discussion, but was a fairly easy process.
CLARENCE L.
Clasificación:
5.0
The guy working in the office was very helpful getting me acquainted with the layout of the buildings and finding my unit.
Nancy L.
|
Online Move In
Clasificación:
3.0
We waited a long time in the office area of U-Haul before we were helped.
Rebecca H.
|
First Impressions
Clasificación:
2.0
The wait time was longer than normal
Rebecca H.
Clasificación:
4.0
El cliente no dejó un comentario.
Janet P.
Clasificación:
5.0
El cliente no dejó un comentario.
RONALD M.
Clasificación:
2.0
Our drop off time was 11am. We showed up at 9am, and because the office was jam packed, the lady at the desk told us that if we were returning to just “go park the van†and bring the keys back and place them on the desk. Walked out, parked the van, returned to key to the desk, and left. Around 3:30pm I receive a text that we hadn't returned the van! We try calling, no luck. I login to the reservation and see the option to “return†the van, but it instructs we have to be present at the location and take photos. Hubby had to run back down there, check in through the website, process the return of the van, AND we got charged extra for “not returning it on timeâ€. We could have done all of this at 9am when we actually returned the van - but no, we were told to “park it, and come set the key on the deskâ€. Next time we'll rent a pod.
Calvin K.
Clasificación:
4.0
El cliente no dejó un comentario.
Maged G.
|
First Impressions
Clasificación:
5.0
There was a lack of transparency on the process for picking up the pods. None of the confirmation emails stated that I needed to make a “reservation†time to pick up the pods. Luckily I called the store to double check and this was clarified. However, all 3 representatives I spoke with gave me different information about when I could get my pods, and when I could drop them off. It was also not made clear anywhere in the process that if you do self delivery you can only have 1 pod at a time. Uhaul sent me about 10 emails during this process, I would think that one of them could clarify the actual details I mentioned above. The employees I interacted with in person were very helpful, and the pods were delivered ahead of schedule which pleasantly surprised me.
JAY A.
Clasificación:
5.0
El cliente no dejó un comentario.
MARY M.
Clasificación:
5.0
Mobile pickup isn't very helpful in locating the truck. Very thankful for staff that walked out to to help me during both pickup and drop off to make the transition much easier.
Megan Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Scott D.
Clasificación:
5.0
El cliente no dejó un comentario.
Justin F.
|
Overall Experience
Clasificación:
5.0
All service was great at this location!
Thank you!
Roger O.
Clasificación:
5.0
El cliente no dejó un comentario.
richard S.
Clasificación:
5.0
The entire experience was smooth and the staff took their time to go over options and truck sizes to ensure I rented the correct equipment for our move. I would definitely recommend and will be coming back to rent here!
Brad M.
Clasificación:
4.0
I had to call several times in Florida to find out if the driver is on its way. It was between 10 and 3 than it was 12 and 4 and it ended up 4:45.
Aaron F.
Clasificación:
2.0
You overcharged me and now I have to hassle to call you to get my money back. Not good
Bruce W.
Clasificación:
5.0
Your staff is not familiar with what customer service is, no one available to help with checking equipment back in, instead we waited 12+ minutes while your desk attendant discussed his band with a rental customer at the counter, never once noticing the line getting longer!!
Julee L.
Clasificación:
5.0
The alarm system is annoying with to many faculae alarms Staff was great! Great facility. Thank you!
Matthew R.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Brian H.
Clasificación:
5.0
El cliente no dejó un comentario.
RAMI FOUAD H.
Clasificación:
5.0
Nada
phil L.
Clasificación:
5.0
El cliente no dejó un comentario.
Philip V.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew D.
Clasificación:
5.0
Good atention
Victor M O.
|
Overall Experience
Clasificación:
4.0
Clean and convenient access to storage unit, due to the drive through door remote issued to me
GHEEN RANDOLPH A.
|
First Impressions
Clasificación:
5.0
I felt safe when I went by myself and I appreciated being on the ground floor since I’m 64 yrs. I loved the convenience of the building being covered and I could drive through.
Judy D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Erica N.
Clasificación:
5.0
El cliente no dejó un comentario.
Bee P.
Clasificación:
5.0
Thank you for doing such a good job.
Thomas J.
|
Overall Experience
Clasificación:
1.0
Tons of hidden fees, quoted at 40 some odd dollars on the phone and ended up paying $150+. Store is filled with young, tired, slow, stoner boys. I'm still not even sure the order I placed on the phone was retrieved when my partner picked the truck up. Eye opening experience. Now that I know the real cost I will probably explore any other alternative next time I move.
EMILIE D.
Clasificación:
5.0
Friendly and helpful. Quick check in for truck rental. Very helpful.
Bridget B.
Clasificación:
5.0
Excellent job.
francis S.
Clasificación:
5.0
El cliente no dejó un comentario.
COLLEEN SHAY P.
Clasificación:
4.0
El cliente no dejó un comentario.
Brian H.
Clasificación:
5.0
Staff is aways super helpful. Appreciate the ease and convenience being close to home!
Jennifer S.
Clasificación:
5.0
Super helpful and friendly staff.
MATTHEW E.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Ann P.
|
Overall Experience
Clasificación:
5.0
Have used this location multiple times. Great staff (Christopher and others), helpful, friendly, quick checking in and check out. 5 stars.
KEVIN QUENTIN S.
Clasificación:
5.0
Uboxes came more than 10 ten days scheduled time. They were able to arrange it to access it sooner for me. More than excellent service. The only suggestion would be that I had to provide the address many times. Once I filled it up on the application was not enough. There is a disconnect. ¡Gracias!
Archanaa A.
Clasificación:
5.0
Fast and efficient, I was impressed with the operation.
TIMOTHY M D.
Clasificación:
4.0
El cliente no dejó un comentario.
DIANNA R.
|
Overall Experience
Clasificación:
1.0
When hooking up the trailer the employee put the tongue down on the ball and was not fully seated. I had to point this out to him, he stated that I would brought it to his attention. He stated that I would have to reposition the truck, I had to correct him that the ball lock was caught on the ball and just needed to lift the trailed to release the lock. After that I proceeded to watch him install the safety chains and would have dragged on the ground. Upon installing the third chain he corrected the others. He did not check the trailer lights, I had to do that. After driving the car hauler 4 miles to pick up the vehicle to be transported at freeway speeds, I started to load up the vehicle and found that the lock on the tongue was not secured. The tongue of the trailer came up and almost went into my tailgate of my truck. This person needs to be further trained so no further accidents like this will happen.
MICHAEL B.
Clasificación:
3.0
This is the second storage unit I've rented online w U-Haul. Neither instance led with a map, but the first time (River Road in Eugene) had many maps on the walls. I had to hunt for the maps at Tualatin. More maps please!
JEFFREY W.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Douglas K.
Clasificación:
5.0
Helpful staff and professional.
Adrienne S.
Clasificación:
5.0
El cliente no dejó un comentario.
Alisa I.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSHUA GARRETT C.
Clasificación:
3.0
Scheduling the truck delivery of the box was such a pain, I truly hope my experience was an exception... I had it first scheduled for August 5th. Since I had to buy a special parking permit for the box, I called the customer service twice to obtain a confirmation for the day of the delivery. After more than one hour of wait time for each call, I finally got to talk to someone who confirmed that "the box would be delivered on 08/05, as requested" but could not confirm the delivery time. I therefore purchased the appropriate parking permit accordingly. However, two days before the expected delivery, I called again to obtain the delivery time in order to hire helpers (stayed on hold for almost 2 hours, this time) and this time I was told that the box could not be delivered on August 5th, and that it needed to be postponed to August 9th. I find it unbelievable because - I had not been informed earlier and if I didn't call myself, I would not have been informed at all and my parking permit would have gone useless and turned into wasted money; - I incurred personal expenses due to this poor management which U-Haul seems to not care about (more than 4 hours spent on the phone, changes to parking permit, taking another day off work for the change in delivery date, change of helpers, 4 more nights out booked in the last minute...). And it gets better: the day of the delivery, the box was delivered with 3 hours of delay. I had been waiting patiently in the street and, here again, I finally called to get an update after one hour of delay to hear that "it should arrive any time soon"; yet I received another phone call 30 minutes later to let me know that the delay was going to be longer.... I am very unhappy with the delivery complications and I believe U-Haul can improve their communication with customers quite a lot: it is not acceptable not to inform people of such major changes when they have to coordinate their moves with third parties (e.g. city parking administration) and it is not acceptable not to inform them of significant delays either...
Raphael E.
Clasificación:
5.0
El cliente no dejó un comentario.
Amy H.
Clasificación:
5.0
I can't think of a thing. The trucks are always clean and in good working order and ready to go when I need it. I'm a lifelong customer. Thank you for being there for me!
KRISTEN POZNIAK A.
Clasificación:
5.0
El cliente no dejó un comentario.
EMILY F.
Clasificación:
4.0
El cliente no dejó un comentario.
Mark M.
|
Overall Experience
Clasificación:
5.0
We used this facility for both storage and the truck for our move. Our experience was fantastic with the storage unit and picking up and dropping off the truck. Highly recommended!
RAHSAAN BRIAN F.
Clasificación:
5.0
El cliente no dejó un comentario.
Donald O.
Clasificación:
5.0
El cliente no dejó un comentario.
Roger D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ERIC T.
Clasificación:
5.0
El cliente no dejó un comentario.
Teresa K.
Clasificación:
5.0
El cliente no dejó un comentario.
CHARLES ALAN W.
Clasificación:
2.0
El cliente no dejó un comentario.
Arthur B.
Clasificación:
1.0
Allen knows says he is the grneral manager. Ths is Angela and Jyaida. Not Ronald as your customer name reads. Sad. We will never ise yourcompany again. Terribly disatisfied from pick up, drive in to finish. On hold now...over 30 minutes teying yo return the uhaul. Smh. You make way too much money off the people to treat people like this.
Shoshanna Angela O.
|
First Impressions
Clasificación:
1.0
My experience started off very positive. My boxes were brought to my old apartment to be loaded on time, and taken on the day they said it would be. However, it was downhill from there on out. When my box did not show up on time, I received zero communication regarding why it was late, where it was, how long it would take, or what the next steps were. Not only was my box 12 days late, meaning I slept on the floor for 11 nights, but I thought my box had been lost and the customer service I received was horrendous. The only exception to this was the employees at my end destination who were kind and apologetic, but could not provide information about the whereabouts of the box. To top it off, in the midst of this, the beginning location emailed me to say they will be bumping up the monthly charge of the box this month because the location is expanding their services, when I should have already had my box and therefore wouldn't have had to pay rent for another month. There is a dire need for increased communication surrounding the location of the box, notifying customers when it is late, compensating customers for the delay (which should be enough to stay in a hotel each night, not just $50 which I still haven't received), and empathy for when experiences go wrong. I will not be using or recommending UHaul in the future.
Sarah R.
Clasificación:
4.0
Did not verbalize the specific hour the truck needed to be returned by.
Joseph H.
Clasificación:
5.0
Awesome service and follow up
Justin F.
Clasificación:
4.0
Never any issues at this location. Team and equipment availability are some of the best in the area.
ERIC G.
Clasificación:
5.0
El cliente no dejó un comentario.
Gary T.
|
First Impressions
Clasificación:
5.0
It would be helpful if the truck had a full tank.of gas.
Kimberly F.
Clasificación:
4.0
U-Box seems to be an entity of its own meaning none of the staff have knowledge of the actual logistical process. The quantity of boxes was wrong. Pick up and drop off was an ordeal. Dates were wrong. My address was wrong. I spent hours on the phone, mostly on hold, trying to situate details of this move. I would not recommend this service. It was stressful and the “customer service†representatives were not versed at all in U-box. I was told by multiple people the “U-box person†was unavailable. Why is one person responsible for this service supposedly? The actual staff at the OR store was amazingly helpful. Customer service support via telephone was awful and not helpful. I hope no one else has to feel the stressors of a cross country move like we encountered from your “service†with U-box.
NALIN W.
Clasificación:
5.0
El cliente no dejó un comentario.
David Z.
Clasificación:
5.0
El cliente no dejó un comentario.
Joel W.
Clasificación:
1.0
I showed up at 8 this morning and attempted to use the do it yourself thing on my phone. I followed the directions and it gave me my truck number to look for and a map that was sort of hard to read. I couldn't find the truck number anywhere so I clicked on the message icon to see if that would let me get help. I noticed after I clicked it that a representative had already tried to message me. He said I needed to retake my selfie photo without a hat on. So I did that and re did the entire process which was horribly frustrating because I had to enter a new reference phone number. At this point I was running out of people. Then at the end I was given a new truck number to find. Once I finally found the truck, I clicked "found truck" and it said there was an error. So I clicked the message icon again and was once again told to take a photo without a hat on but I had already done that three times! That was when my mother and other reference contact called me asking why I was renting a uhaul truck and why the guy on the phone was an asshole to them. I will never return to uhual after that horrible experience. I will rent a truck to home depot which I have done before and was very pleasant.
Mariah B.
Clasificación:
5.0
El cliente no dejó un comentario.
Adrienne S.
Clasificación:
4.0
El cliente no dejó un comentario.
ROBERTO N.
Clasificación:
5.0
El cliente no dejó un comentario.
Teresa K.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Brian P.
|
First Impressions
Clasificación:
3.0
Uhaul's corporate phone system makes it impossible to get a hold of the actual shop you're trying to call. That needs to be fixed.
Lauren T.
|
Overall Experience
Clasificación:
3.0
The worker who helped me was the only one working hard. The others were slacking off. Line was very long. Would not recommend this to anyone. Those young men know they won't get fired so they did very minimum work
Diane R.
Clasificación:
5.0
Local, convenient and friendly staff
Andrew V.
|
First Impressions
Clasificación:
5.0
Never had an issue. Employees were great when I did interact with them
matt s.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
David H.
|
Overall Experience
Clasificación:
3.0
Guy the checked me in was more concerned with his phone (texting) than checking me in.
Berl D.
|
First Impressions
Clasificación:
4.0
Always a super long line because it is such a busy location. Once you get waited on, folks are kind and usually have the answers.
Peggy L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Catherine C.
|
Overall Experience
Clasificación:
5.0
Stressful time with last-minute changes and they were easy to work with - they really made my day. Thank you - thank you! The free month included with one-way rentals was a big life saver for me and my family. We will certainly recommend U-Haul to others!
Tristan R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Patricia T.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Julie F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jason L.
|
First Impressions
Clasificación:
5.0
Greatvstaff
Nate J.
|
First Impressions
Clasificación:
4.0
not enough 10x 10 and 10 x 15 units available. Had to change storage units mid stream because the 10x10 one that said it was available on computer actually wasn't. Alarm kept going off on the 2 new 5x10 units. Smart having a bathroom available inside the facility. Staff was very nice and helpful.
Scott V.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jeanne Z.
|
Overall Experience
Clasificación:
5.0
Security system alarm went off constantly. Super obnoxious, and kinda defeats the point, no?
cade d.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Nicole H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN M.
|
Overall Experience
Clasificación:
5.0
The security elements are amazing!
Christopher R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
John S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Roger D.
|
First Impressions
Clasificación:
5.0
The Lake Oswego team was prepared, professional and efficient. I could not imagine a better experience.
Gregory D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
KATHERINE W.
|
Overall Experience
Clasificación:
5.0
Easy access from interstate and nice facility.
Diego L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Sarah S.
|
First Impressions
Clasificación:
5.0
Better facility and 1/4 the cost of our old place
Steven B.
|
First Impressions
Clasificación:
5.0
Everyone at this u-haul was just great people! They all deserve a great lunch or some kind of gift card! . The manager Eli is an AMAZING Man! He is very customer service oriented and can solve any issues that come his way. He runs a tight ship and his employees know he expects the best for all customers! . Your the best Eli. Buy him lunch and dinner and all of them a thank you box of donuts, happy customers are return customers. Brenda
brenda b.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Fern T.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Philip C.
|
Overall Experience
Clasificación:
3.0
The inside storage is excellent. However, my motorhome was vandalized in the outdoor lot. The cover was removed, a tarp stolen, and the door and lock were damaged. I no longer have the feeing that the RV storage lot is secure.
Maureen M.
|
Overall Experience
Clasificación:
5.0
The staff and management have always been very helpful at this facility. Excellent customer service. Very clean facility. They always make helpful suggestions when renting a trailer/truck to make sure you have all the supplies you need. I will recommend to others. Thanks to the staff for their help.
Sean B.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
MICHAELA B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Marian F.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Mark B.
|
First Impressions
Clasificación:
5.0
Love the drive in facility and easy reservations!
Daniel B.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Anna S.
|
First Impressions
Clasificación:
5.0
:-)
GREGORY F.
|
First Impressions
Clasificación:
5.0
Having previously used your facilities I didn't need to look any farther when again in need of temporary storage of my belongings. The staff are pleasant as well as helpful thus I'm back at U-HAUL !
glenn j.
|
First Impressions
Clasificación:
5.0
Great service I just get rid trailer
Ken Harry
ken h.
|
Overall Experience
Clasificación:
5.0
I have never seen a cleaner storage facility. Great staff!
Samuel W.
|
Overall Experience
Clasificación:
5.0
Super friendly and helpful staff!
Philip C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Shana H.
|
Online Move In
Clasificación:
5.0
Very friendly and professional staff at the Tualatin UHaul facility. One member was learning the robes behind the desk and her fellow workers helped her though the process of renting me the unit as well as checking in the trailer. I would highly recommend this site having used another local non-UHaul storage facility in the past where the staff had been difficult to find.
Samuel W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Katherine C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ruth R.
|
Overall Experience
Clasificación:
5.0
I was going to go to the place across the street before I realize they had exorbitant prices and standards that made it difficult to utilize their services. Lucky for me, uhaul was available for less and a better service!
RICHARD S.
|
Overall Experience
Clasificación:
5.0
Had a great customer service experience at this facility.
Jesus S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kurt W.
|
Overall Experience
Clasificación:
1.0
I never asked to have anything in storage I feel very riped off. I should have never had anything in storage the things did not even belong to me. Poor management
JEANNE S.
|
Overall Experience
Clasificación:
5.0
Best storage set-up I have experienced
bruce d.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Marc T.
|
Overall Experience
Clasificación:
5.0
We had the best customer service experience from Eli. He was very accommodating to our needs. We were very impressed with the facility. Recommended this place to friends and families.
Jesus S.
|
First Impressions
Clasificación:
5.0
Only feedback is that the alarm would consistently go off when I was accessing or leaving my unit - even when I used my remote access button to get into the garage. It was fine, it always eventually shut off, but if there's one recommendation I've got it's to fix that. Everything else was great regarding my experience.
Annalee C.
|
Overall Experience
Clasificación:
5.0
The people that work at this U-Haul in Lake Oswego are absolutely wonderful trained well and very very nice.
brenda b.
|
Overall Experience
Clasificación:
5.0
Great Staff!
Concepcion C.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DALE A.
|
Overall Experience
Clasificación:
5.0
Herman and Eli were wonderful in helping with an unusual billing matter, and the entire staff has always been friendly, knowledgeable and professional each time we've interacted with them. We will most definitely be back for our storage and/or truck rental needs! Thank you!!!
Cristi P.
|
Overall Experience
Clasificación:
4.0
Had a very good experience here. Staff are very friendly and helpful. The facility is fantastic! I've used self-storage previously, but this is the nicest facility I've ever seen. The drive-through drop-off area is sheltered and warm, there are plenty of carts and dollies to get items from your vehicle to your storage unit, and the interior is a comfortable temperature, and kept very clean. We considered an upstairs unit, but chose a first floor unit because there is no elevator. This is the only downside of this facility.
Alynn V.
|
First Impressions
Clasificación:
4.0
Gracias
Ladislao V.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Trip T.
|
Overall Experience
Clasificación:
5.0
The Staff always provided good customer service. The monthly rates were reasonable. For those reasons I would recommend Uhaul.
James M.
|
Overall Experience
Clasificación:
5.0
Because it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!
Theresa S.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Michele L.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Holly D.
|
First Impressions
Clasificación:
5.0
I had extenuating circumstances and UHaul and their staff helped immensely in assisting me to have my belongings safely stored until I could come get them
Robert H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
brandon s.
|
Overall Experience
Clasificación:
5.0
Herman was very helpful and always had a smile on his face. He came to check on me, too, while I was moving in to make sure I had everything I needed. Excellent service. Thanks!
Kathleen C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
NICOLE S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Cara G.
|
Overall Experience
Clasificación:
5.0
All of the employees were wonderful. I felt my travel trailer (I sold it) was very safe there. I will definitely recommend the Lake Oswego UHaul to other people.
Karey W.
|
Overall Experience
Clasificación:
5.0
Super clean, reasonable rates, great service.
Robert M.
|
Overall Experience
Clasificación:
5.0
Clean, good security, good lighting, I feel safe going there
Kathryn J.
|
Online Move In
Clasificación:
5.0
The Eli the new manager is great! The storage unit specialist Rachel is by far a top employee offering "real" customer service, where you actually feel like a person not a number. Good job to this group!
Mikalan M.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Ewa C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Aaron B.
|
First Impressions
Clasificación:
3.0
When attempting to check in after hours (10 PM) and went to gain access to our unit there was already a padlock in place. Luckily I was able to find another unit in the same row that was empty and unlocked.
CHIPPER C.
|
First Impressions
Clasificación:
5.0
Eli the store manager knows how to treat customers and is well informed about the business.
Daniel M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Anthony R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
chris h.
|
First Impressions
Clasificación:
5.0
It was a very easy process.
Todd K.
|
First Impressions
Clasificación:
5.0
We are interested in your business services
Paul L.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
JOHN M.
|
First Impressions
Clasificación:
4.0
A good experience for never having rented a storage unit! ¡Gracias!
Toni M.
|
First Impressions
Clasificación:
5.0
Everyone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.
Shirley Y.
|
First Impressions
Clasificación:
5.0
Very easy to rent my storage space!
maria b.
|
First Impressions
Clasificación:
5.0
Friendly and efficient. Another great LO U Haul experience.
Robert M.
|
First Impressions
Clasificación:
5.0
They help out a lot
brandon s.
|
First Impressions
Clasificación:
5.0
Angelina was very helpful in explaining all of Uhaul's policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.
daina s.
|
First Impressions
Clasificación:
5.0
The young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.
Leillanie Y.
|
First Impressions
Clasificación:
2.0
The staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.
Kristen P.
|
First Impressions
Clasificación:
5.0
Staff was very helpful, facility is clean.
Mike H.
|
First Impressions
Clasificación:
5.0
Very nice and helpful employees. Process was simple.
Lorie J.
|
First Impressions
Clasificación:
5.0
thanks for help with delivery of my u-boxes
PHIL L.
|
Overall Experience
Clasificación:
5.0
Very good to work with
PAUL J.
|
First Impressions
Clasificación:
5.0
Gave me the option to accomplish a very difficult task easily. Gracias
james h.
|
Overall Experience
Clasificación:
5.0
Efficient
Douglas H. | Reservación
No se han enviado comentarios para esta ubicación.