Customer Reviews for U-Haul Storage of Klamath Falls

3135 comentarios

2528 Washburn Wy   Klamath Falls, OR 97603
(Across from the Grange Co-Op)

(541) 883-7147

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 883-7147

2528 Washburn Wy
Klamath Falls, OR 97603
(Across from the Grange Co-Op)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Janel A. 
Rating:
3.0

The early morning rush had 1 employee - you clearly needed 2 or more! The young lady provided excellent customer service but I waited 40 minutes for an 8am pick up - she needed help!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Albert L. 
Rating:
5.0

Nothing. They were so accommodating!!

TAMMY SUE C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Randal V. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Crystal was so helpful and nice all while running the shop by herself during a busy morning.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Ricardo L. 
Rating:
3.0

I never got to read the contract and the next day they threw on a $20 fee for me turning in the vehicle after hours and leaving my key in the dropbox and they charged me 20 bucks. I turned in the vehicle the same day.

robert B. 
Rating:
5.0

Amazed how quick and easy this was. Thanks!

BRIAN DAVID P. 
Rating:
5.0

At drop off Kyle was very helpful and knowledgeable it was a good drop off experience

ronny K. 
Rating:
1.0

Very poor customer service for pickup of trailer in a far away city if reserved well in advance I should be able to pick up the trailer IN the city that I live no excuses even with your agreement policy I would not recommend you to anybody 🙁

James J. 
Rating:
5.0

Customer did not leave a comment.

Brandi H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Coordinate better with other states for returns. The guy at the Uhaul Storage in Klamth Falls did an excellent job of assisting me. He deserves a raise.

PATRICIA J. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
4.0

I'm not sure of the older man's name, but was very friendly and helpful when I returned the equipment I rented.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY T. 
Rating:
5.0

The local office, site and all staff are amazing. Ty is awesome! Calling in is a hassle navigating through the automated phone system to get through to the local office is near impossible but staff more than makes up for it in person

Tiffany T.  |  Overall Experience 
Rating:
5.0

Windshield was poorly cleaned, needed a wash before the drive

brian C. 
Rating:
4.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Not a thing.

CONNIE D. 
Rating:
5.0

The staff in Klamath Falls is outstanding

RICHARD WILLIAM B. 
Rating:
5.0

great customer service

kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Cynthia was the best

Jafari S. 
Rating:
3.0

Customer did not leave a comment.

DARLENE K. 
Rating:
5.0

Customer did not leave a comment.

Tim F. 
Rating:
5.0

Very friendly!

James R. 
Rating:
5.0

Customer did not leave a comment.

Megan G. 
Rating:
5.0

Customer did not leave a comment.

Byungrye J. 
Rating:
5.0

The gentleman running the office there were professional top notch and efficient courteous

KENNETH ALTON W. 
Rating:
5.0

Get 15 foot trucks that allow the seat to go back farther!

Gregg W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Great customer service!

Samuel C. 
Rating:
5.0

Great customer service! The new procedures when returning the equipment was incredibly fast.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Brent J. 
Rating:
5.0

Good signs for after hours return. Close to gas stations too

TYLER Y. 
Rating:
5.0

Keep doing what you are doing. Great customer service.

Carman B. 
Rating:
5.0

The staff at Klamath falls oregon uhaul on Washburn way are fabulous! So friendly, helpful and knowledgeable. Gonna miss seeing them every month

Robin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA R. 
Rating:
5.0

Customer did not leave a comment.

Clifton S. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
3.0

I did an after hours return so I did not interact with anyone

THOMAS K. 
Rating:
5.0

The staff is knowledgable & friendly. Great service! Vehicle was a pleasure to drive.

LEXIS CLARE W. 
Rating:
4.0

Customer did not leave a comment.

Mary Jane L. 
Rating:
5.0

Whomever it was that checked in my return was prompt, courteous, friendly, helpful, and cheerful. It made the return exceptionally pleasant.

Jeffrey L. 
Rating:
5.0

Quick and painless drop off. A good way to end our trip.

WENDY M. 
Rating:
5.0

Customer did not leave a comment.

Bela M. 
Rating:
5.0

When I got the truck home it did not have the appliance dolly I had reserved. This is after I had confirmed with the person helping me that I needed it for my move. I ended up making the move without it because the Uhaul store is over 45 minutes from my house

Charles H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Glennda W. 
Rating:
5.0

Customer did not leave a comment.

Tina T. 
Rating:
5.0

quit with the mask mandates

JERRY H. 
Rating:
1.0

The guy working decided he take a weedeater when friends were unloading the truck at the drop off location. I don't recommend that place what so ever. I think his name was TY. Be aware of your belongings

RONALD C. 
Rating:
5.0

These people went way out of their way to work out solutions to problems. And they were extraordinarily friendly and courteous. The customer service I received here was amazing. Thanks

GLENN DEE B. 
Rating:
4.0

Customer did not leave a comment.

barbara M. 
Rating:
4.0

Customer did not leave a comment.

Teresa K. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
3.0

Though upgraded without charge, gas was a lot more expensive for 26 foot than 15 foot. Completely disappointed after reserving so far in advance.

Lezlie A. 
Rating:
5.0

Customer did not leave a comment.

Artur K. 
Rating:
4.0

Truck was beat up, you guys should repair it. Busted bumper, busted windshield, etc

Leonard W. 
Rating:
2.0

When we picked up our truck it didn't come with ramps, none could be rented and the exorbitant cost (100-250) of a simple truck change drove us to purchase our own ramps. Not an ideal situation

Dennis H. 
Rating:
5.0

Very fast and helpful. Easy access well marked drive and drop off location. Clean organized friendly.

Frances M. 
Rating:
5.0

Customer did not leave a comment.

JAMES HOWARD T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Julian B. 
Rating:
5.0

Everyone was friendly and helpful.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
5.0

Faster service

thol K. 
Rating:
5.0

thanks for your great service

JAY A S. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
5.0

It was a very quick and easy drop off.

Scott W. 
Rating:
5.0

The young lady in charge was very pleasant and able to quickly judge the good condition in which the trailer was returned. Great experience, and thanks to all involved!

tim M. 
Rating:
4.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Check in and return was effortless Staff was polite and professional

David W. 
Rating:
5.0

Customer did not leave a comment.

DAVID ADAM R. 
Rating:
3.0

It was fairly cluttered and hard to get in and out of. Not the best site I have used.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

DALE E. 
Rating:
5.0

The staff was friendly and helpful!

MEGAN L. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

i wished that our local store answered their phone. When you call it goes to the call center.

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

Gale P. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

ralph/anthony h.  |  First Impressions 
Rating:
4.0

I woul not do anything to improve

Janice L. 
Rating:
5.0

Excellent customer service! I am so grateful for the help I received regarding a last minute emergency out of state trip.

chloe V. 
Rating:
4.0

Staff was very friendly and helpful. Truck was in poor condition and dirty upon pickup.

Dorthy K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Trenton S. 
Rating:
5.0

Customer did not leave a comment.

Rayline D. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Dropoff was very quick, polite, & efficient.

JERRY L. 
Rating:
5.0

Drop off was extremely easy. Attendant came out and greeted me right away. She did a quick once over of the truck and then signed off my paperwork. We were in & out in less than 5 minutes.

RICKY M. 
Rating:
5.0

Great customer service, very polite and quick to complete our order when picking up and returning.

Donette S. 
Rating:
5.0

The mobile app was difficult to check in and ultimately didn't work. The woman at the office was great!

charissa T. 
Rating:
5.0

Great service and helpful.

Brandon P.  |  Overall Experience 
Rating:
5.0

The staff were great, they helped finding a storage unit to suit my move.

Brandon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS M.  |  Overall Experience 
Rating:
4.0

The staff was awesome! Very knowledgeable, friendly and helpful. Would definitely recommend.

Robin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

milan v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE A.  |  First Impressions 
Rating:
1.0

The storage unit I rented was just an old box from a truck which was parked behind 2 concrete barriers. This made it inconvenient to pull a truck/trailer up to the unit and impossible unload/load straight into the unit/truck. Also, whoever came up with the bright idea of having a store lock in addition to the renter's secure discus lock, let me wring your neck. How is it that I can't access MY unit that I am renting outside of business hours? I have to go into the store to have an employee unlock my unit for me? Good business practice, uhaul. Great. Make it more inconvenient. Make them combo locks that the old man will never remember the code. I will never rent from this storage facility again and neither will my family or friends. I won't b*** and complain without providing some ways to improve. The staff were courteous and helpful. But the practice and policies from uhaul corporate that hinder your good people have to change. Don't put a double lock on the unit and get your people some real dang facilities.

Kevin B.  |  Overall Experience 
Rating:
5.0

Everything went smooth . Always make sure u have reservations this place seems very busy

Jennifer R.  |  First Impressions 
Rating:
5.0

We live in Klamath Falls and have used the U-Haul numerous times. We are always well taken care of. The office staff are friendly, professional, and very helpful. I will always recommend their service

Dave W.  |  Overall Experience 
Rating:
5.0

I was in a bind, I was way behind and I was willin to make a deal. U'Haul did a great job of helping us. We were in a jam and they got us a storage unit. Took excellent care of us. Thank you.

Dave W.  |  First Impressions 
Rating:
5.0

Great 👍

evan r.  |  First Impressions 
Rating:
4.0

I didn't notice any lights for the outside storage area and it's a bit dirty. This location isn't open with evening hours (closes at 7pm).

Ronald M.  |  Overall Experience 
Rating:
5.0

No problems, as expected.

Kathleen D.  |  Overall Experience 
Rating:
5.0

If it was not for Ben at this location I would never even consider renting or purchasing a thing from U-Haul ever again in my life. Corporate is terrible and don’t care about customer safety

tom d.  |  Overall Experience 
Rating:
2.0

I had issues with payments received and documented. I actually paid twice for transport to Virginia and was never reimbursed despite documentation on my part. Emails were never returned.

Stuart T.  |  Overall Experience 
Rating:
5.0

Very nice customer service people. Returning truck was a breeze. In and out in 5 minutes.

Susan G.  |  Reservation 
Rating:
5.0

Great staff and easy equipment rental. Going back for more soon.

Allison W.  |  Overall Experience 
No reviews have been submitted for this location.

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