Customer Reviews for U-Haul Storage of Jackson

4023 comentarios

2234 Hwy 80 W   Jackson, MS 39204
(E Of Ellis Ave)

(601) 352-2607

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(601) 352-2607

2234 Hwy 80 W
Jackson, MS 39204
(E Of Ellis Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE J. 
Rating:
5.0

Excellent and courteous service

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

So fat so good . Keep up the great work. PJ was very nice and Friendly. He had a great attitude. Great customer service. Mr. B.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Charles J. W. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KEVIN U. 
Rating:
4.0

The workers at this location were excellent, friendly, and helpful.

Avery S. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

GREAT CUSTOMER SERVICE.

NINA D. 
Rating:
4.0

Have all items reserved available. No furniture blankets were available.

Donald G. 
Rating:
3.0

I reserved a truck close to where we were moving to cut down on mileage. The pick up location was changed twice before the pick up day. On pick up day, the truck was not at my pickup location and I had to travel 15 minutes to the other side of town to pick up a truck in a location that I did not choose initially on purpose. In talking to other people that have used the service recently, this appears to be par for the course with UHaul recently. It's a poor customer experience and feels like it is being done on purpose so you can charge more. When I picked the truck up at the final location, the employees were fine and did their jobs as well as can be expected.

ROBERT T. 
Rating:
3.0

Encourage extending a more professional and engaging experience to ALL clientele…

GREGORY S. 
Rating:
3.0

Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew

Latoya F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Customer did not leave a comment.

Amber S. 
Rating:
3.0

the staff was not as helpful and the attitude was not what I would call too friendly. the ladies were preoccupied with their cellphones

TARESA L. 
Rating:
5.0

Customer did not leave a comment.

MYRON S. 
Rating:
1.0

Customer did not leave a comment.

PATRICK P. 
Rating:
5.0

Customer did not leave a comment.

Cara S. 
Rating:
4.0

The place was supper busy, only one worker and she did her best to get everyone out the door quickly and efficiently.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Alexis K.  |  First Impressions 
Rating:
3.0

Time consuming when checking in and bringing truck back to location. Customer service not that great.

Marian C. 
Rating:
5.0

excellent service and service reps were very nice and friendly. Thanks

GERALD W. 
Rating:
1.0

Two young women met me when I pulled into their location wiith the tow dolly. They were adamant that they would not touch the dolly until our car was off. I kept telling them that I would drive the car off the dolly but I did not know how to remove the ratchet style tire straps. After about 20 minutes of this back and forth, one of these women realized she better get the straps off so I could remove my car. There was no such thing as service at this location.....the two women were rude, lazy, and did nothing to assist a customer. Would never use this location again!

Stephen D. 
Rating:
5.0

Nothing

ISLEY C. 
Rating:
2.0

Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.

Destiny H.  |  Overall Experience 
Rating:
5.0

Awesome service

TYLER T. 
Rating:
5.0

Tony, Carmen & Shaun were fantastic. Please make sure there is fuel in the rental (11 miles of fuel)

howard S. 
Rating:
5.0

Customer did not leave a comment.

LATOYA C. 
Rating:
5.0

Customer did not leave a comment.

Dajoure M. 
Rating:
3.0

Good

Walter E.  |  First Impressions 
Rating:
2.0

I reserved a 6x12 utility trailer for Sunday morning. While waiting my turn I watched an employee drive up with a small utility trailer drop it off then go and hook up to the only 6x12 and leave with it. So when I got to the counter I was told there were no 6x12 trailers available. Not sure how it works with employees using the trailers but if there is only one trailer on the lot they should check and see if it's reserved.The lady at the counter did find that a 6x12 was over due and called to get them to bring it in. So I had to wait. He brought it in but wanted to extend for one more day. He could not because I had it reserved, so he had to find another trailer somewhere else. So a lot of trouble and frustrated customers could have been avoided if the employee had checked first on taking the trailer.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

WANDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colton S. 
Rating:
1.0

Make sure not to make false advertising

ERIC W. 
Rating:
5.0

Customer did not leave a comment.

VALENCIA W. 
Rating:
5.0

Customer did not leave a comment.

JAY B. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

T

MARCUS S. 
Rating:
2.0

I completed a mobile checking and still had to spend time at checking out. The computer was running slow once I was being serviced. I made it there on time but had to wait 40 minutes to leave and 30 plus minutes to make a return.

CARLOS D. 
Rating:
5.0

Fast service

Annie J. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Erika C. 
Rating:
5.0

Customer did not leave a comment.

IVORY W. 
Rating:
5.0

Customer did not leave a comment.

IFE M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

SHARON P. 
Rating:
5.0

Customer did not leave a comment.

MARTY L. 
Rating:
4.0

Customer did not leave a comment.

Royeisha W. 
Rating:
5.0

Customer did not leave a comment.

TERRI H. 
Rating:
5.0

Customer did not leave a comment.

TINA B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS S. 
Rating:
3.0

Customer did not leave a comment.

VICKY J. 
Rating:
5.0

You're absolutely awesome!

LATONIA L. 
Rating:
5.0

Great customer service easy to pick up and drop off

WENDY O. 
Rating:
5.0

None

FRANKLIN A. 
Rating:
4.0

Customer did not leave a comment.

JERRICHOS K. 
Rating:
2.0

Customer did not leave a comment.

Rex R. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN W. 
Rating:
2.0

Help the customer to figure out better options instead of making them stand in store, un-acknowledged, and uninterested in helping them. Also have a supervisor that can better explain why a Wells Fargo bank card would be processed as a prepaid card instead of "i dont know," and force the customer to have to pay more just to rent equipment. This experience makes me want to go buy my own trucks, open my own business and put UHAUL out of business and show this company how customer friendly service should be.

Brittany H. 
Rating:
4.0

Customer service was awful!! Just rude!! I will never use this location again nor will I refer this location to anyone!! Plain horrible!! I may not use U Haul again for a while. Just unbelievable

VELREE J. 
Rating:
5.0

Great customer service

Mike E. 
Rating:
3.0

Customer did not leave a comment.

Sylvia G. 
Rating:
5.0

Customer did not leave a comment.

JANICE W. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Nothing

TYRONE G. 
Rating:
3.0

The gal that helped me was very helpful with great customer service, but the lot person seems grumpy, seems as he doesn't want tobe bothered, unfriendly. Now the gps will direct you to another UHaul storage facility 5 miles away on the same road…

RICARDO U. 
Rating:
4.0

It would be helpful if I could call the store directly. I know this might be a corporate situation. Speaking with someone at the location I receive service would be better. The long wait is annoying.

SIBRINA T. 
Rating:
3.0

Customer did not leave a comment.

Kacia D. 
Rating:
5.0

N/A

BENJAMIN J. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY K. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

I asked for 20 feet van but upgraded it automatically to 26 feet without my concern or call. had a lot of problems driving that big truck without proper alignment

ROBIN G. 
Rating:
4.0

Customer did not leave a comment.

MEHMET D. 
Rating:
5.0

Customer did not leave a comment.

ERNEST T. 
Rating:
5.0

Service was prompt and professional. I had a great experience. Will definitely use them again.

GREGORY S. 
Rating:
5.0

n/a

WILLIE S. 
Rating:
5.0

Great service

Arnold S. 
Rating:
5.0

No problems.

Shekia R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tasha B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

The lady that helped us at the pick up location in Jackson Mississippi was very helpful and courteous.

JIMMY C. 
Rating:
5.0

Everything was satisfied to me I was in and out with no problem the workers was cool and they greeted me at the door they made me feel welcome

NICHOLAS S. 
Rating:
4.0

Customer did not leave a comment.

ELIJAH F. 
Rating:
4.0

More manpower during peak times would definitely improve the efficiency and effectiveness of this location, especially being that it's a high volume store for this region.

DEVON P. 
Rating:
2.0

1. Make sure the trailers that are rented are safe on the road. The first trailer I rented had a bent wheel or axle. 2. The second trailer was not hitched up correctly and decoupled from the truck in Bossier City, LA when I hit a bump on the interstate. No injuries occurred and the property in the trailer was fine, but for an hour it was a touchy situation. It all came back to the Jackson office.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

HORACE D. 
Rating:
5.0

Everyone at this location was very professional and I luv that clean-and huge 8' pick up truck !! Thanks you

MARY S. 
Rating:
5.0

N/A

Kara F. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
1.0

My appointment was at 0700. They installer didn't show up until 0900.

Caleb R. 
Rating:
5.0

Perfect staff perfect overall a perfect experience.

MYUNA S. 
Rating:
4.0

just wish there was a location closer to madison, ms

MARK B. 
Rating:
5.0

Had problem at one location not paying attention and schedule my equipment on the wrong date and a few other issues.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Alanna B. 
Rating:
4.0

Customer did not leave a comment.

shatandria m.  |  First Impressions 
Rating:
3.0

Unit leaked

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

IVORY B. 
Rating:
1.0

Reserved trailer rental 5 days out. Pickup at 9:15am "guaranteed". On pick up day, no trailer. Sent to another location 30 min drive away that has one. No trailer. Neither I nor on location personnel could get anyone on the phone calling different numbers. Drove to move items without a trailer in my pickup truck. By now it is after 12 noon on a 2 hour drive 1 way and then back. Then @1:30 unhaul calls to ask if I am going to get the trailer at the 2nd location. After explaing the details, they got me a trailer for 1pm the Next day. Which they did have and that trailer was good except the move took 2 trips and 2 days when all could have happened in 1 day, 1 trip.

GLEN T. 
Rating:
2.0

Make sure when a customer orders a dolly it is accessible. I order a dolly and staff told me there was not one. The truck I ordered didn't even have a ramp to make moving that much easier. Staff at this location last name Thomas showed no effort to try and help find a dolly for me since I ordered it. While talking to him staff walked out to answer his cell phone which was unprofessional.

Titus D. 
Rating:
3.0

There was confusion in the order process. We ordered a trailer and were sent a confirmation number to call. However, the day before we were to pickup the trailer the pickup location changed. We confirmed at the new location. When I went to pickup the trailer it was not there. The gentleman at the Gibralter Rd. Jackson, MS location was very polite and helped locate me a trailer, which I went to pickup at the Hwy 80 Jackson, MS location. The lady at the Hwy 80 location was rude and unhelpful. Other than one person, the U-Haul experience was pleasant.

LESLEY R. 
Rating:
3.0

Customer did not leave a comment.

ALBERT R. 
Rating:
1.0

Make sure that the open trailer size is the size that's advertised. The 5x9 open trailer that I rented had chains welded to the tailgate and trailer bed that prevented my riding mower from being loaded. I was not aware of this until I reached the dealer to pick up my repaired riding mower. I rented a 5x9 open trailer to take my mower to the dealer with no problems. That one had no chains on the tailgate. I was told to come back or call and talk to the manager, Monday, July 12, 2021 because only the manager can approve a refund or store credit for the rental because I left with it. All I wanted was a refund or store credit minus the insurance.

LAZARUS T. 
Rating:
4.0

Customer did not leave a comment.

brad l.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JAMES F. 
Rating:
1.0

Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS

sheila j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lillian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronnie h.  |  First Impressions 
Rating:
4.0

Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.

calvin n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekysha W.  |  Overall Experience 
Rating:
3.0

My card never worked for the door my storage unit was in

KIMESHIA W.  |  Overall Experience 
Rating:
5.0

The staff was great and took care of everything that needed to be taken care of.

shelby P.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TORNESHA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keyonna M.  |  Overall Experience 
Rating:
4.0

Overall my experience was alright only saying that because I found rat pellets on some of my furniture.

Latonya W.  |  Overall Experience 
Rating:
5.0

Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness. Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!

WARNER H.  |  Overall Experience 
Rating:
5.0

Shay Jones was very polite and professional. Thank you so much for your customer service.

Keyonna M.  |  First Impressions 
Rating:
5.0

Convince Prices

Helping Hands C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sherman S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa G.  |  Overall Experience 
Rating:
1.0

I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

DORIAN C.  |  Overall Experience 
Rating:
2.0

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

christopher c.  |  Overall Experience 
Rating:
3.0

The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Monterius H.  |  Overall Experience 
Rating:
5.0

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

Paul R.  |  First Impressions 
Rating:
4.0

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

bridget c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty W.  |  Overall Experience 
Rating:
5.0

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

larry h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keira K.  |  First Impressions 
Rating:
2.0

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

christopher c.  |  First Impressions 
Rating:
4.0

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Betty W.  |  First Impressions 
Rating:
5.0

Very friendly and helpful service.

willie j.  |  First Impressions 
Rating:
4.0

was very nice and had no problem i would recommand

angela l.  |  First Impressions 
No reviews have been submitted for this location.

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