Comentarios de los clientes para U-Haul Storage of Jackson

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Jackson

Clasificación general:

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Keyonna M. | First Impressions |
Clasificación:

Shay Jones was very polite and professional. Thank you so much for your customer service.

SANDRA J.
Clasificación:

The return service was fast and easy!!! Very friendly and attentive to my needs!!!

Steven J. | First Impressions |
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Convince Prices

PAUL P.
Clasificación:

I had to go to 2 locations to fill my u-haul needs. It would have been nice to pick up everything I needed at one location

Sherman S. | Overall Experience |
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El cliente no dejó un comentario.

OCTAVIA A.
Clasificación:

Great customer service. No improvement needed

Angela M.
Clasificación:

This is the 3rd U-Haul piece of equipment I have rented in the last month. Every time there has been an issue. This last time took the cake! I went to pick up my 6x12 cargo trailer that was supposed to be ready before 10am. We were traveling in from out of state and called to advise we had been stuck In a bad traffic jam, the CSR said no problem and she updated the reservation- when we arrived at 3:30pm our equipment was not there. The manager on duty stated that it wasn't there yet. When I spoke to them earlier I was advised it would be waiting for me. The previous equipment rental had been extended for 2 days! I received no apology from on this horrible employee. He told me there was another trailer a 5x10 we could rent but then said it was in town only. So that was a no go! We were left with a 5x8 utility trailer. The employee who verified the equipment sent it to us dirty, not properly working tail lights and the door was difficult to open. Did the “manager” offer a discount- nope! I had prepaid for the 6x12 when I did the online check-in. I was advised by Uhaul to do that because of COVID! The idiot worker stated I would get a refund of the difference in 3-5 days. This is horrible business. I will have to rent another trailer to move the rest of my stuff because the Jackson, MS store dropped the ball. While waiting forever to get this tiny trailer another employee brought pizza in and carried on a conversation with the “manager” and he stopped what he was doing to talk to her about crushed red pepper and parmesan cheese. Very unprofessional that the manager knew I was irritated because he didn't bother to apologize, call me to let me know it was not available, and would conversation with others during this. Make matters worse while waiting to have pictures taken you have employees washing their personal Dodge car. Fire this entire staff they are worthless!!'

BRADLEY V.
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Employees were more interested in talking about what they were going to do when they got off rather than helping me. Rude attitudes and when I asked a question about the truck I was told I would get a text message as the employee walked off.

Joseph L.
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El cliente no dejó un comentario.

HERBERT W.
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Have some way in the vehicle to plug in a phone charger. Also, two other U-Haul locations were closer to my home but are mystifyingly closed on Saturdays. The service at this location was excellent.

rosa S.
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I returned the truck and I was suppose to get my deposit back in my hand the people at the desk told me when I brought it back that my money would return on my card the money have not returned to the card and the gentleman who was doing my rental told me that I would get my deposit back in cash

DEZMOND W.
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El cliente no dejó un comentario.

Tony M.
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I was over charged.

DONNELL K.
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Great & timely Customer service. Staff were very professional and friendly.

VIVIAN F.
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El cliente no dejó un comentario.

James T.
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El cliente no dejó un comentario.

Joan N.
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Nothing at this time

Jimmy W.
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Overall service. I had to wait an hour on customer service because someone put my rental truck key in another truck and I was charged an extra $18 for fuel. I put the gas hand back in the same position it was in when I picked it up. SMH!

MARY W.
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El cliente no dejó un comentario.

JUAN R.
Clasificación:

Next time somebody makes a appointment make sure you have the equipment

Franklin M.
Clasificación:

Great

RACHEAL T.
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El cliente no dejó un comentario.

Sandra S.
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El cliente no dejó un comentario.

Frank W.
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Keep doing the same thing with a smile, being professional and patient.

Tina M.
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I was charged for an error caused by an employee 2 times over the original expected payment due $66 and when I asked for supervisor the girl said she will not correct employees error

Joshua O.
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El cliente no dejó un comentario.

MARGARET C.
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El cliente no dejó un comentario.

Willie H.
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El cliente no dejó un comentario.

MARK A.
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El cliente no dejó un comentario.

NYAH T.
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Great staff

Virginia K.
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El cliente no dejó un comentario.

William M.
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El cliente no dejó un comentario.

victor G.
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El cliente no dejó un comentario.

Olivia G.
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El cliente no dejó un comentario.

Timothy J.
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We have been renting Uhauls for years, we had already rented the smaller box truck, upon arriving to pickup the truck, we were informed that we had to rent the larger truck for an all day rental. My credit card was charged for both trucks.

Sonja R.
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I reserved online and checked in online... still stood in line for about 30 minutes... only one person working

Regenia M.
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El cliente no dejó un comentario.

kelvin B.
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Outstanding

James S.
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Truck loading door was terrible and wouldn't close as well as the ramp not closing or pulling out properly

Catherine D.
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This location is horrible. My disabled, elderly God Mother happened to be at the same location when I was completing drop off. She was attempted to clear a storage that had become rat infested. All of her beautiful antiques and family photos were ruined. This place should be condemned. Every news outlet and social media site should be made aware of this disgusting location. Uhaul should be ashame

Phyllis O.
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El cliente no dejó un comentario.

James T.
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El cliente no dejó un comentario.

charles T.
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Great customer service

Elizabeth J.
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I would like to thank Kimbrana Short she was very professional, kind.The whole staff that day was great my truck was ready for me,this is a great location.

sylvia T.
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El cliente no dejó un comentario.

Barbara M.
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The equipment was well maintained, but the flat rolling dolly wheels needed adjustments. One of the wheels came off while the movers were moving furniture. But overall I'd recommend this uhaul

Robie W.
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El cliente no dejó un comentario.

Jeffery A.
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El cliente no dejó un comentario.

Antwaun C.
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El cliente no dejó un comentario.

Frank W.
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everything was easy, professional staff to assist with any problem and was able to answer all questions.

Zeldra V.
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Great customer service on a last minute rental!!! I would definitely recommend this location.

Tamekia W.
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El cliente no dejó un comentario.

Zonnetta L.
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El cliente no dejó un comentario.

Patrick C.
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Don't modify initial reservations within 24 hours of pickup time. This is beyond unreasonable. Patrick C.

SHANNON D.
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Improve customer service. Staff talks to you dry as if they dont wanna be bothered. one worker had his phone out playing rap music loud. Unprofessional workers

Tabatha B.
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Nothing. Everything was awesome!

Denisha G.
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El cliente no dejó un comentario.

Kaiysha F.
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I spoke with a representative to extend my rental pass 2pm. The representative named Jack said he extended my rental until 4pm at no charge. When I check my final bill this morning I was charged for an extra day. That was vert disappointing because he was super nice over the phone.

Angela S.
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They lie about your milage to keep your money!! Never use this place!!!

Jarrod W.
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We routinely use Uhaul for business purposes and they are always reliable.

RANDELL P.
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El cliente no dejó un comentario.

Dawngela K.
Clasificación:

N/A

JENNIFER G.
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Terrible experience. I would like a refund.

danyel H.
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Nothing exceptional service

James H.
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They had a large selection of trailers. Emanuel was very helpful in getting what I needed. I will come back again!

STEPHEN T.
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El cliente no dejó un comentario.

Robert W.
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Do more of the same.

janice W.
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El cliente no dejó un comentario.

Jeffery A.
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El cliente no dejó un comentario.

Elizabeth B.
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El cliente no dejó un comentario.

Vanessa G. | Overall Experience |
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El cliente no dejó un comentario.

Rechonnie B.
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El cliente no dejó un comentario.

machelle K.
Clasificación:

I was supposed to have mobile check in. I input all information online as I do each rental. However, I was unable to complete mobile check in & the agent asked me for my credit card, and insurance information.

DWIGHT C.
Clasificación:

I feel as though I was forced to purchase insurance that I did not need because I was only using the truck for 1 hour as I did. I was told if I didn't purchase the insurance I could not rent the truck. I know that it was only a sell up offer. I will not rent UHAUL ever again.

Elizabeth B.
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El cliente no dejó un comentario.

CHRIS R.
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El cliente no dejó un comentario.

William R.
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El cliente no dejó un comentario.

Vanessa G.
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El cliente no dejó un comentario.

Trina H.
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El cliente no dejó un comentario.

Kuno S.
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El cliente no dejó un comentario.

Kedgrin B.
Clasificación:

El cliente no dejó un comentario.

Shelia M.
Clasificación:

N/A

Tracey C.
Clasificación:

Make sure current gas is in the truck and not over charge people for something they didn't have

William R.
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El cliente no dejó un comentario.

LARRY H.
Clasificación:

None

Lillian P.
Clasificación:

nothing, service was great

Jerry R.
Clasificación:

El cliente no dejó un comentario.

SEBASTIAN W.
Clasificación:

Truck was clean and disinfected, and great customer service! Convenient drop off

ALFREDA D.
Clasificación:

I didn't like that i had to have a card that had the name of a bank on it!! I had a card that i used for everything, but i couldn't use it to rent what i needed and i had to come back like the times!

Maria G.
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El cliente no dejó un comentario.

joe F.
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El cliente no dejó un comentario.

Jaylon B.
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El cliente no dejó un comentario.

Dexter R.
Clasificación:

Make it happen Roll out

Casey B.
Clasificación:

The lady that made my reservation was wonderful. I will use uhaul service and products.

JARROD W.
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El cliente no dejó un comentario.

Allison M.
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The young man assisted me in pouring down rain . It didn't seem to phase him one bit or keep him from doing his job efficiently. I was most impressed!!

Vodie T.
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El cliente no dejó un comentario.

DORIAN C. | Overall Experience |
Clasificación:

I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!! The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!! There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!! On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.

Mannie R.
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El cliente no dejó un comentario.

Rose J.
Clasificación:

Customer service was great.

Donya S.
Clasificación:

Carmen was awesome

Eric B.
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El cliente no dejó un comentario.

John T.
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El cliente no dejó un comentario.

caresa L.
Clasificación:

I ordered a Ubox. I was unable to pay for the shipping fee. Customer Service could not help me or locate the box. After I tried for almost a week, I had a very understanding person who went above and beyond for me to post my payment and located the box. When it was time to unload the box, the office in PA could not find the box and was not helpful to find the box. The box ended up at the warehouse. This caused a problem for my niece who was moving in campus. She had to get extra permission to move in another day instead of her assigned day. I do not think I will use this service again. The staff at the Mississippi office was great.

Micheal C.
Clasificación:

Make sure that the gas hand is where they say it is

christopher c. | Overall Experience |
Clasificación:

I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.

Monterius H. | Overall Experience |
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The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨

Paul R. | First Impressions |
Clasificación:

Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent

bridget c. | Overall Experience |
Clasificación:

Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)

Betty W. | Overall Experience |
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El cliente no dejó un comentario.

JASMINE L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

larry h. | First Impressions |
Clasificación:

Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing

julia j. | Overall Experience |
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El cliente no dejó un comentario.

Keira K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Canzatia L. | Overall Experience |
Clasificación:

bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up

Kevin P. | Overall Experience |
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El cliente no dejó un comentario.

christopher c. | First Impressions |
Clasificación:

The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.

Betty W. | First Impressions |
Clasificación:

Rented a storage could not get in it had to go back to office to enter card that was given do not work.

Calandria J. | Overall Experience |
Clasificación:

Everything was fine

Larry W. | First Impressions |
Clasificación:

Staff was more than friendly they were helpful

briana m. | First Impressions |
Clasificación:

Rats eat up your furniture

willie j. | First Impressions |
Clasificación:

Very friendly and helpful service.

Patrice S. | Overall Experience |
Clasificación:

Good

angela l. | First Impressions |
Clasificación:

was very nice and had no problem i would recommand

JAYABENIE T. | Overall Experience |
Clasificación:

All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.

cherish m. | Overall Experience |
Clasificación:

The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers

Bill W. | Overall Experience |
Clasificación:

Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice

Raven W. | Overall Experience |
Clasificación:

There are various of storages with better prices

Hortencia K. | Overall Experience |
Clasificación:

I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!

humera m. | Overall Experience |
Clasificación:

Manager here at this location is very helpful and professional.

KENNETH S. | Overall Experience |
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Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.

patricia c. | First Impressions |
Clasificación:

I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.

Vanna L. | Overall Experience |
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My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.

angel v. | First Impressions |
Clasificación:

Very friendly and helpful ❤️

christian w. | Overall Experience |
Clasificación:

Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable

SHAWANA S. | Overall Experience |
Clasificación:

Excel

Asha S. | Overall Experience |
Clasificación:

Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.

brad t. | Overall Experience |
Clasificación:

The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!

mose j. | First Impressions |
Clasificación:

Everything that was done was customer oriented.

willie m. | Overall Experience |
Clasificación:

Excellent

Ashley I. | Overall Experience |
Clasificación:

It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.

Dwight H. | Overall Experience |
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The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.

Joshua C. | Overall Experience |
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My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.

Patrice S. | Overall Experience |
Clasificación:

There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.

David B. | Overall Experience |
Clasificación:

U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.

betty b. | Overall Experience |
Clasificación:

My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and

DANIELLE C. | Overall Experience |
Clasificación:

The rodents were a bit of an issue and ate through some of my furniture.

tessie H. | Overall Experience |
Clasificación:

When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.

marcus c. | Overall Experience |
Clasificación:

Everyone was really nice and professional

TYRE J. | Overall Experience |
Clasificación:

Good feedback from staff.

Ira K. | Overall Experience |
Clasificación:

Yes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.

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