Customer Reviews for U-Haul Storage of Hattiesburg

829 comentarios

1303 W 7th St   Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)

(601) 544-7856

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(601) 544-7856

1303 W 7th St
Hattiesburg, MS 39401
(2 Mi E Of University of Southern Mississippi)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Chad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Randy K. 
Clasificación:
5.0

Nothing but keep up the good work

REMADA N. 
Clasificación:
5.0

The employees weren't very inviting, they weren't rude or mean either. I just didn't feel welcomed there.

Ngoc B. 
Clasificación:
4.0

El cliente no dejó un comentario.

charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Bre unna T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

100% happy and helpful maybe because it is a official uhaul location

Harvey K. 
Clasificación:
5.0

Very courteous and helpful individual.

ROY B. 
Clasificación:
5.0

Very helpful

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise H. 
Clasificación:
5.0

El cliente no dejó un comentario.

porscha M. 
Clasificación:
5.0

Great service and friendly

John M. 
Clasificación:
5.0

Ensure what vehicle is booked matches what is on the reservation

Lisa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelbert B. 
Clasificación:
1.0

The only employee there was lazy and offered no help. Took longer than needed. Crystal, an online rep, that I was trying to get to help me. She does not deserve a job in customer service. She took a few minute process and turned it into a hour long process.

Chris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhifu X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

The absolute best service

WILSON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly G. 
Clasificación:
5.0

Truck was on empty when I picked it up and was told that I would receive a credit of $52 if I left vehicle at least on a quarter tank of gas and I left vehicle with more than that even but did not get the credit

PAUL G. 
Clasificación:
5.0

Ms Belinda was very helpful professional and very friendly and was generally concerned about my needs

anthony m.  |  First Impressions 
Clasificación:
5.0

Too many extra fees

Racheal S. 
Clasificación:
1.0

The worst experience I've ever had and it was very poor customer service. They didn't have my equipment ready and I ended up paying out of pocket fees. I will never rent from Uhual again.

Jasmin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebonee E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmon N. 
Clasificación:
5.0

The only problem with the truck I rented Is that: The Door from the driver side doesn't close totally It need to be fixed Thank you

Ibrahima S. 
Clasificación:
5.0

Location manager was efficient, knowledgeable, considerate. Location is in excellent shape and very well run. Top marks and thanks for job well done.

William M. 
Clasificación:
3.0

I didn't have 2 of the dollys I paid for…

Greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlena J. 
Clasificación:
5.0

Excellent service on both pick up and return. Personable extremely helpful and friendly Thanx to all.

Frank P. 
Clasificación:
1.0

Not have two 15ft trucks messed up back to back that I reserved. Finally got a truck I didn't not reserve over two hours later on my move in day.

Thomas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jocelyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

Samuel is always helpful and very friendly. He has a positive attitude and makes the rental process easy and quick.

Ryan B. 
Clasificación:
5.0

Everything was great!

James L. 
Clasificación:
3.0

It would be nice if the facility opened at 7 a.m., and the program to check in to get my keys early for the truck was not working. Then when they opened we went to the boxes I was supposed to get my keys from and there were no keys in the box.

William H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
2.0

I wasn't able to pick up my rental until several hours after the pick up time I scheduled it for. The staff made minimal efforts to assist and generally seemed confused. I wasn't offered another truck until I specifically asked if they had anything available that I could have instead of the original truck they had booked me with. As a result, my entire move was thrown off schedule and my interact with U-Haul employees generally led me to believe they didn't really care.

Kathleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIONEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

More equipment choices. Thanks 😊

Tashana W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry L. 
Clasificación:
4.0

I know that digital licenses are new to Mississippi but it would be great if they can start taking them in the future. But I understand it's new.

Kaci P. 
Clasificación:
1.0

There are homeless people living in the Uhaul trailers and trucks at this location! Several open trucks with food, feces!!!, clothing, etc in them! Unbelievable! Someone higher up needs to take care of this situation immediately. Even worse, the woman working there when I arrived to pick up was seriously unprofessional. For example, she completely ignored me when I first arrived and asked a question. Then I asked about the dolly I had rented, and she told me to go inside to the back of the office, “and if thar's a dawlly back thar bah the coffee pot, you can use it. If not, then I ain't got one.”  Are you kidding me right now. Pitiful.

Julia C. 
Clasificación:
5.0

Amazing staff

Johnny W. 
Clasificación:
3.0

I ran into a problem, I loaded the U-Haul with all of my belongings and was supposed to return the uhaul at 10:30am but the storage facility that I was going to use didn't open until 10:00am, but the Manger was running late and didn't open up until 10:18am. I called and tried to get an extension but couldn't because the U-Haul had already been rented out to someone else for that afternoon. The manager at U-Haul said it would be an extra $29.99 to keep the U-Haul after 10:30am but that if I had it there by 3:30pm I wouldn't be charged for an extra day, so I returned the U-Haul around 1:pm and was still charged for an extra day by milage. I think that the rate for milage is extremely high

Wyomia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kortney V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
3.0

There is no actual security gate limiting property access. The initial unit we were offered (and declined) was actually frightening...dark, did not seem each space was secure as someone could climb over the dividing walls. The outdoor access unit had a bit of a moisture problem, but we worked around it. There was nothing damaged when we cleared the unit, either by water or pests. Overall, we are satisfied with our experience. The people are the greatest asset.

Vera B.  |  Overall Experience 
Clasificación:
2.0

The truck was extremely loud for some reason and the check engine light was on. Also I paid to rent an appliance dolly and it wasn't in the truck and I never got one. The customer service was bad but the equipment was.

ASHLEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Persephone C. 
Clasificación:
5.0

Everything ran smoothly with me I did everything online to make it a little easier the young man Samuel was very nice and professional with every customer that came threw the door

Olivia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty N. 
Clasificación:
5.0

Will is great!! Very professional and willing to go beyond the call of duty! He waited for us to arrive slightly after hours to get our unit number when we delivered the truck. This is the best office with the best l, friendliest & helpful staff who are always smiling. I live in petal but I'd rather drive the distance to you guys than anywhere else - staff means a lot & you've got the best. Thanks again! Dorraine Thompson

Dorraine T.  |  First Impressions 
Clasificación:
4.0

The only hiccup was when they did not have the appliance dolly. Great service.

Susan B. 
Clasificación:
4.0

New windshield wipers

Courtney F. 
Clasificación:
5.0

One of the easiest UHaul places I've ever rented from!

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMEKA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy J. 
Clasificación:
1.0

They took out 45 dollars out my account and said I didn't sweep . When I know for a fact that the Uhaul was clean and brought back with no scratches. They were being racist and the person who helped was the worst part of all. I even returned it exactly how I bought it .

EBONY W. 
Clasificación:
3.0

Desmond was excellent for the situation. He deserves a raise

Bradley B. 
Clasificación:
5.0

Make sure the trailers are clean the ones I rented I had to clean out before I could use them

Dorothy S. 
Clasificación:
4.0

The pickup could be a little cleaner.

Matthew M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clinton S. 
Clasificación:
4.0

Staff was helpful and courteous.

robert L. 
Clasificación:
4.0

Keep up the good work

Rodney B. 
Clasificación:
5.0

I can't think of any improvements needed

Karen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

Courteous, friendly and efficient.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mushanda H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
5.0

U-Haul help my family in time we needed..I was Bless U-Haul open doors to help us .Thanks U-Haul.☆☆☆☆☆.

Dorothy W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nakia A.  |  Overall Experience 
Clasificación:
5.0

passenger side door mirror wouldn't stay in place, think it's not mount right

Travis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chanequa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler E. 
Clasificación:
3.0

El cliente no dejó un comentario.

VENESSIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey J. 
Clasificación:
5.0

Thank you, Belinda!!!

Angela E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heidi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL A. 
Clasificación:
4.0

Making sure your employees are on time for work and ready to work. I waited 30 minutes until someone made it and helped me.

Nigel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sirgourny C. 
Clasificación:
3.0

El cliente no dejó un comentario.

TOMMY L. 
Clasificación:
1.0

The truck had a hard time cranking all the times that I cranked it. The speedometer glass was cracked. The truck was filthy.

Mary M. 
Clasificación:
5.0

No improvements needed. Customer service was excellent at this location!

Shenell H. 
Clasificación:
2.0

Had to come to this location because the lady at Rawls loop road cussed us out and locked us out after we requested help to unload the trailer.

JOSHUA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI P. 
Clasificación:
5.0

Everything was smooth

Kenneth T. 
Clasificación:
5.0

Experience was great. Staff was top notch.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

Not located in a very nice part of town, road under construction.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen H. 
Clasificación:
1.0

I was told that the facility was climate control which is what I wanted but it was not. The main door was left open all day for heat and humidity to come and go. The doors to some of the units were rotting. There was no inside lighting. There was standing water outside the door of my unit. There was also no AC unit to provide climate control environment, yet I was charged for a climate control unit. I will never do business with U-Haul again. This facility was a disgrace and very poorly maintained. I removed my belongings before a month was up because of the poor state of this facility.

JERRY R.  |  Overall Experience 
Clasificación:
5.0

Well found out the Tow Folly damaged my car, Associate told me the straps were put on wrong. So ill be contacting Uhaul to discuss getting my vehicle fixed. It sounds terrible both front tires. I'm suppose to start work Monday and I'm afraid to drive it. So please have someone contact me, I need a rental until its fixed. Gracias

Christine G.  |  First Impressions 
Clasificación:
1.0

The facility was in poor repair and look like it had flooded many times before. There were also no lights inside the storage unit itself. It was dark in there and I had to use a flashlight to load my belongings inside. The wall upper walls were covered in rotted paneling wood and the door to the unit was lopsided and hard to open and close. Out of all the units I've used over the years this was the all-time worst. It was also raining when I unloaded my belongings and it looked as if the rain water was going to enter the bottom of the building as it kept rising. Definitely a flood hazard due to poor drainage. I would have continued to shop around but was in a crunch to find a last minute place for my belongings. This is an issue that needs to be resolved by the U-Haul company itself not the employees.

JERRY R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jefferey w.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.

KATRINIA B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan T.  |  First Impressions 
Clasificación:
5.0

The unit I rented didn't have a light and had a hole in the wall before I rented it we discuss my bill being due on the first of the month not the 28th due to me being in the military and how our pay falls. They waived the late fee once. Overall my experience was great. I still have two unit one In Kenner LA and one In CO .

John S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAINE W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chynna T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYCHELLE G.  |  Overall Experience 
Clasificación:
5.0

Nice staff understanding to my needs

John S.  |  First Impressions 
Clasificación:
4.0

It was ok.

Aron B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret H.  |  First Impressions 
Clasificación:
3.0

The staff is not very friendly! They also do not pay attention to detail! I gave the employee a four dight pass code! She got it wrong, and every time I went there, had to deal with the alarms going off! Could not wait to get my stuff out of the storage, so I did not have to go back there!

Nicholas H.  |  Overall Experience 
Clasificación:
5.0

I've drove some sorry trucks, but this 6.8mpg piece of crap has to top them all ,it rides so rough u barely can sit n the seat, I had damaged and scratched furniture,.it rode so bad it shook the padding off ! The people I dealt with r tops.

JAMES C.  |  Overall Experience 
Clasificación:
3.0

I've been with Uhaul little shy of a year . I must say the employees are phenomenal .Sadly, I had to trash all of my things due to bad mildew and mold . My unit stayed wet and infested with ants.

chiquita b.  |  Overall Experience 
Clasificación:
1.0

I was told I could leave the rental from a different location and upon rentural of the truck. I was told that if I left it at a different location I would be charged a outrageous rate. Very disappoin

John G.  |  First Impressions 
Clasificación:
5.0

no problems

jeffrey c.  |  Overall Experience 
Clasificación:
4.0

This survey would benefit if the answer options are strongly agree, agree, strongly disagree and disagree, instead of just yes and no

Chidinma C.  |  Overall Experience 
Clasificación:
2.0

I made a reservation online. When I arrived at the storage facility I had to go through the entire process again. The size I was initially given wasn't what I selected online.

Monica F.  |  First Impressions 
Clasificación:
5.0

The agents were very helpful in explaining everything. Nice clean truck. Friendly service.

Roger S.  |  First Impressions 
Clasificación:
2.0

Unit was damaged and Jonathan, manager at that time, failed to contact me that my Moms urn was broken and several childhood mementos were broken. The staff was great but management was horrible.

tammy g.  |  Overall Experience 
Clasificación:
5.0

no comment

Clement Y.  |  Overall Experience 
Clasificación:
5.0

You are the best of the best. We appreciate your lovely reception and overall services. Keep it up

Clement Y.  |  First Impressions 
Clasificación:
5.0

I was very happy with my storage unit but renting a box truck was a nightmare! I will NEVER ret another box truck from uhaul!

Jonathan H.  |  Overall Experience 
Clasificación:
2.0

The manager Jonathan was super nice. If you need ANYTHING done he is the one to see.

Katie M.  |  Overall Experience 
Clasificación:
1.0

First of all when I make a reservation for something I expect whatever I reserve to be there when I need it. It took me two days to get my stuff moved because they gave a truck I reserved to others.

jamescia o.  |  First Impressions 
Clasificación:
5.0

Had an issue and the staff worked with me to help get my issue fixed. They were nice and understanding.

Olbani M.  |  Overall Experience 
Clasificación:
1.0

I just as supposed to have a free first month of storage and was charged $82.90 at selection of my storage unit. I made my reservation online and have the proof but that didn't matter.

Olbani M.  |  First Impressions 
Clasificación:
5.0

I had the best customer service. Mr. Jason Walley went above and beyond. He had the best attitude and informed me of everything I needed to know about the storage units and Uhauls.

larie b.  |  First Impressions 
Clasificación:
5.0

Friendly

Roger C.  |  First Impressions 
Clasificación:
5.0

Due to a glitch in the system, I thought I had lost all of my belongings. The staff at uhaul took care of it with no problem! Thank you, customer service representative and the staff at the facility!

Jonathan H.  |  First Impressions 
Clasificación:
5.0

I love using uhaul

kadedra s.  |  Overall Experience 
Clasificación:
2.0

The guy that works there is very rude.

Hayley N.  |  Overall Experience 
Clasificación:
1.0

Never again. This facility is the worst storage unit I've ever used.

LILANDRA C.  |  Overall Experience 
Clasificación:
5.0

Truck doors need lubrication bad. Also the ratchets on car dolly need lubrication. Tail light on dolly falls off.

Carl l. | Reservación
Clasificación:
5.0

It's a secure storage. Thank you.

Eddie M.  |  Overall Experience 
Clasificación:
3.0

Staff was helpful and friendly but it needs regular cleaning of spiderwebs, dust and dead bugs. Had I not been pressed for time I would have gone elsewhere. I would recommend with caution.

Catherine T.  |  Overall Experience 
Clasificación:
4.0

Great place for storage!

Ashley AND Bre S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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