Customer Reviews for U-Haul Storage of Gulfport

4396 comentarios

1132 Pass Rd   Gulfport, MS 39501
(Apx two miles east of Hwy 49)

(228) 864-6672

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(228) 864-6672

1132 Pass Rd
Gulfport, MS 39501
(Apx two miles east of Hwy 49)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Bryan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY W. 
Clasificación:
1.0

They are trying to charge my card again for the rental that was paid for at the time of pickup after the rental has been returned a week ago

temekia T. 
Clasificación:
1.0

El cliente no dejó un comentario.

CORISSA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS G.  |  Overall Experience 
Clasificación:
5.0

Nada

MANUEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Caleb C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL ALLEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathern G.  |  Overall Experience 
Clasificación:
4.0

This specific location I have no problem with them but I asked for Uhaul overall company and their customer service your fucking suck!!! Y'all cost me over $400 total for a one day rental, because your employees don't know what the Hell they are doing, nor do they care about their customers! They had me running around all over the damn state trying to pick up a 15' truck. None of y'all seem to understand what The definition of “reservation” means! When you reserve something that's a guarantee that it will be there when you get there! None of y'all honor that, even if I pay the deposit! I can assure you I will never use U-Haul again and I'll make it my mission to blast this incident all over social media to let other people know how shitty of a company y'all are and how terrible y'all treat your customers!!!

DAVID J. 
Clasificación:
5.0

All good. Thanks

EDWARD G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryon G. 
Clasificación:
3.0

Dropped off before they were open and they helped me with no problems.

NICKOLAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arshed Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRENT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Q. 
Clasificación:
5.0

Great service! The truck rides a little rough. Felt every single bump.

Randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maggie C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny W. 
Clasificación:
4.0

My unit leaked some water and I had a lot of mildew

Lori M.  |  Overall Experience 
Clasificación:
4.0

ND

TRAVIS B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam K. 
Clasificación:
2.0

Employees didn't seem that helpful. When someone finally answered the phone they were in a conversation with a co-worker as I was trying to talk. They were more interested in the other conversation. The storage was the reason I would never consider using that place again. It was second story & you had to climb at least a dozen steps with all your stuff. I had to make other arrangements in a hurry. Employees really didn't seem to care. Would not use the Gulfport location again.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
5.0

Drop off was super fast and convenient. The man unhooked my trailer and I was off.

Roberto G. 
Clasificación:
2.0

I did not receive the packing blankets I paid for and have not received the refund yet. I also had trouble checking in with my phone so I went to the front desk. The girl at the desk took my info and then walked away and NEVER CAME BACK. I had to eventually just walk away and figure it out myself. I never saw her again the entire time I was there.

Brittany U. 
Clasificación:
3.0

i can't believe i got charge for 2 days because it was 2 hours late. i understand the contract but unless there was an immediate need for that truck i believe 2 hours late is something that could be worked out.

ELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA B. 
Clasificación:
5.0

Brakes were bad on truck, nobody answered phone at center when I called several times. Don't feel I should have to pay full price when truck was terrifying for me to drive.

P J H. 
Clasificación:
5.0

Make sure to quote that tax,IS NOT INCLUDED IN THE INITIAL QUOTE!

NATHANIEL B. 
Clasificación:
1.0

Go out of business

EDDIE B. 
Clasificación:
4.0

Have another employee, they always appear short handed so there is a wait to rent.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
5.0

Everything okay and sound

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G.  |  First Impressions 
Clasificación:
3.0

For military and retired military, U-Haul should consider a discount for these personnel. When bringing the rental and any other equipment in before the allotted days and mileage, U-Haul should consider refunding a portion of the price. I turned in the rental truck 2 days early but still got charged the full price.

Michael E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kurt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDY S. 
Clasificación:
4.0

More intake associates especially when there is a line formed.

GLENN S. 
Clasificación:
5.0

We had a tire blowout on I 65 in AL. We sat there for 4 hours and had to wait to get help from Uhaul roadside service. We could not get cell service to go on line to the web side. We ended up having to pay some local guy for a tire for the auto hauler. It cost us $140.00 for the tire. You can look up and see how we tired to call to get help. But no one came. Then we would get thur to them and we would get cut off. Something needs to be done about the roadside service you are offering. It sucks bad. I would like to be paid back my $140.00 dollars.

JOHN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Great Staff with good helpful attitudes.

RICHARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ramon P. 
Clasificación:
4.0

Didn't have all the equipment I reserved

KAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN F. 
Clasificación:
1.0

My uhaul was returned on time and to proper fuel level and they are trying to charge me for late return.

KRISTOPHER W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFERY H. 
Clasificación:
5.0

Service was timely and within estimate. Besides issue with confirmation of truck online, service was superb.

MICHAEL A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

The service was perfect. The young lady helped us with everything that we needed.

Inga Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly W.  |  First Impressions 
Clasificación:
5.0

it would be hard to do any better. u haul is great.

LITTLE C. 
Clasificación:
3.0

Never received my receipt but two different charges on my account

BRIANETTE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda P. 
Clasificación:
5.0

The guy was busy but still helpful and understanding.

Justin H. 
Clasificación:
4.0

Outstanding service would recommend to all individuals

JERRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

P J H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

BEVERLY W. 
Clasificación:
5.0

Not much. Thanks!

RICHARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARITA V. 
Clasificación:
4.0

Never had any issues, place is clean and secure.

Adolf W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter V. 
Clasificación:
4.0

The truck needs an alignment

ANGELINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
3.0

We had no issue with the location or workers here. However, we will never rent from U-Haul again. The truck was a piece of junk with no tread on the tires. We ran into an issue and the truck got stuck in the mud. U-Haul customer service said it would be minimum $600 to get it out. We weren't even able to use the truck. After a local towing service got it out, we tried to return the truck and their app and website crashed every time and could not be used. I called customer service and literally sat on hold for an hour to be able to return the truck. This is the worst customer experience I've ever had with a business.

SARAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
4.0

Was a fair deal with a good product friendly staff an quick service. I like the email that I received that allowed me to check pictures for areas of concern on my rented truck that were already acknowledged by uhaul and allowed me to ad pics as well. I wish the existing pictures were up to date as this would have saved me a little time. Go uhaul.

John B. 
Clasificación:
5.0

Both were great. They were professional and offering help to make sure we found everything for our storage units

KRISTIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beeny H. 
Clasificación:
4.0

Please pave the lot... the drop-off station has a pot hole that is filled with water... the employee and I both got our feet wet getting in and out of the area.

DAVID A. 
Clasificación:
3.0

The pickup location was not where I had originally booked but because of equipment shortage it was moved. It would have been more convenient to the customer if the truck had been repositioned to my original pickup location of choice.

Keith Q. 
Clasificación:
2.0

The first van given to me had a horrible shimming to the front end when braking. I immediately turned around and returned it. The manager was dumbfounded at my complaint. They did issue me another van. I was charged for the insurance which I did not want. I carry full auto insurance. Once I discovered I charge of $40 was told I selected the coverage - I did not select this coverage. I had this van for 2 weeks June 8-21 and was charged $140 for this coverage. In my opinion the charge - AT MOST - should have been $120 NOT $140. I was overcharged. The Manager was so rude while we were going over my invoice - I was not challenging him any further regarding on why the cost was more than I felt it should be. Overall, this manager is not a friendly person. He was very rude to me yesterday when I returned the vehicle. There are several other UHaul stores in the Gulfport/Biloxi area. I will NEVER use this one or refer anyone to use them.

LORI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY A. 
Clasificación:
5.0

Provided a great quality truck, an employee even sanitized the inside before I got into the truck

NOAH P. 
Clasificación:
3.0

I reserve a uhaul I hammond Louisiana for sunday at 12 when I was headed to hammond I had to verify reservation they said they wouldn't have one till monday evening at the earliest I had to have one for sunday they didnt try to help me find another I had to start calling around to find another then I was over charged and when I called customer service they told me that i was charged for one after arguing with her and explaining 3 times that my original plan was changed by hammond mistake. Then she told me it was 90 cents a mile when I just left the uhaul in gulf port and was told all prices and that I should of been charged 40 a day and 40 cents a mile I just started new business and going to be renting trucks alot I just hope one of the other companies I try charge me right and dont change prices for there benefit and I was charged 10 apiece for 7 dollar dollies I reserve 2 appliance dollies I had to move a bunch of refrigerators all the had was the 7 dollar dollies y'alls customer service is some of the worst I ever had to deal with

JACOB H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kieth E.  |  First Impressions 
Clasificación:
3.0

I rented a cargo van. I picked it up and when I got it to my house to pack it up the battery died I had to call roadside assistance from u-haul to get it jumped off which took about an hour. I took it back to trade it out for another cargo van. Which the new van had a low tire pressure signal on and the signal for an oil change. They told me it was fine that the sensors were bad. No one brought the new cargo van around for me. I had to go get it, take the thing out the window, transfer my stuff it, and no one helped me besides giving me a key for the new cargo van. I didn't receive an apology, discount nothing. I was very frustrated. Then when I took the van back after my trip I sat in the return area for about 10 mins. Finally the employee that was hooking up a trailer stopped to help me. He apologized for no one coming to help. I believe his name was Makil or something like that. A very nice guy, so was the guy that rented me the first cargo van. Just a very frustrating experience for my first time renting from U-haul.

CRYSTAL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY H. 
Clasificación:
3.0

Was a long wait but they were training and doing the best with what they had at the time.

Rapheal D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynda H. 
Clasificación:
4.0

Do not add unapproved fees to the final bill.

FRED W. 
Clasificación:
5.0

STAFF GETS A+++

HARRY S. 
Clasificación:
3.0

Need more workers

NGOC L. 
Clasificación:
5.0

Everything goes smooth at U-Haul I do not see how they can maintain such great service.

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEWIS W. 
Clasificación:
4.0

When I had a question about something the website would not let me do it told me to contact the place I got the equipment but when I tried to contact the local number it took a very long time for someone to answer it was like I was on the national number. Otherwise it was easy going and renting the equipment.

PAMELA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAYANA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark I. 
Clasificación:
5.0

Thanks!!

MITCHELL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashanti O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry P.  |  First Impressions 
Clasificación:
5.0

Best service and management I've had. Will definitely recommend and use again!

KAVAJI B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L.  |  Overall Experience 
Clasificación:
4.0

A little disorganized but everyone was helpful and friendly.

Melissa K.  |  First Impressions 
Clasificación:
5.0

Everyone I spoke to handled everything quick and made my life easy. Especially the associates who checked us in and got our storage together.

Liteshia M.  |  First Impressions 
Clasificación:
3.0

They keep a cone propped in the sliding door which allows anyone to have access to the inside. I have seen people off the street shaving in the bathroom.

Stacy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chiquita C.  |  First Impressions 
Clasificación:
4.0

My issues stem from being in the military and only having a certain time frame to be able to complete certain tasks... i.e. midnight.. so I usually had to live without some of my gear due to not being able to access it or storing that elsewhere.

Paul V.  |  Overall Experience 
Clasificación:
5.0

They were so clean I could have eaten off them. .

Frank F.  |  Overall Experience 
Clasificación:
5.0

All employees were very kind and helpful. Will definitely get my return business if needed.

Susan R.  |  First Impressions 
Clasificación:
5.0

The Manager of this store was incredibly understanding and knowledgeable of all aspects of moving. I was given the best service I have ever had through u-haul and recommend his store to anyone needing moving assistance! 5 STAR SERVICE!!

Steven S.  |  First Impressions 
Clasificación:
3.0

Facility is great except no elevator so moving heavy stuff upstairs is rough. Staff is excellent.

Melissa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H.  |  Overall Experience 
Clasificación:
2.0

Despite being told when I rented that anytime less than a month would prorated , when I questioned staff they were indignant and stated" i don't think so , we don't do that." The staff seemed reluctant to actually work and each process was incredibly slow. They had rude tones and attitudes with all customers. I was very disappointed to observe the lack of customer service.

Kimberly T.  |  Overall Experience 
Clasificación:
4.0

The staff was always helpful. My items we're secure and stayed in great shape.

Mildred A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roman C S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C.  |  Overall Experience 
Clasificación:
2.0

I was to get a single large storage unit. I call a few times to confirm this. When I arrived they gave me two small units that was less storage space than the single large unit I had reserved. It was extremely difficult to get my stuff in. I'm very dissatisfied!

doyle b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan N.  |  Overall Experience 
Clasificación:
2.0

When we got the storage I wasn't asked bout the insurance. I came back from working out of town and all my stuff was wet and molded. The ceiling had done fell in and wet all my things. So when I went to the front they say they can't do anything cause of the insurance. Well as I reported it to the front come to find out the lady ain't send it in to the boss nor noted it in the computer

Frederick M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

chris n.  |  First Impressions 
Clasificación:
5.0

Dana was extremely knowledgeable in her facility and its options, selecting appropriate size unit for me, covering all aspects during our discussion. Other staff members extremely helpful getting me moved in, into the facility to my unit, how to access via my code, and adjusting the code when the system detected a duplicated code Only intending a short stay a i am attempting to purchase a home in the Gulfport area but am highly pleased with the situation.

Rob L.  |  First Impressions 
Clasificación:
4.0

They were very helpful and nice

Harold C.  |  Overall Experience 
Clasificación:
1.0

Things had black mold rained in unit damaged alot of my things

Crystal C.  |  Overall Experience 
Clasificación:
5.0

I had no problems and will use Uhaul again.

Kimberly H.  |  First Impressions 
Clasificación:
5.0

They were very helpful to us in a bad situation and was very nice and we got first month free on a storage unit. I give them a big thumbs up.

Harold C.  |  First Impressions 
Clasificación:
5.0

I only needed storage for two weeks. The staff was very accommodating, friendly and customer service oriented. If I am ever in that area again and need storage they will be my go to people. Excellent!

ROGER B.  |  Overall Experience 
Clasificación:
5.0

I had a good experience with the agent that checked me in and the guy who checked in my truck. Both of them where helpful and updated me on things I should know. Both employeees were great team player

Stacy S.  |  First Impressions 
Clasificación:
3.0

Uhaul as a whole seems very disorganized. We had problems making arrangements that were most convenient but also not having the facilities present at the location and times that were a arranged.

NATHAN JACOB P.  |  Overall Experience 
Clasificación:
5.0

Enjoyed using UHAUL !!

Roderick H.  |  Overall Experience 
Clasificación:
1.0

It was rats in my storage, the manager has the nastiest attitude, did not try to accommodate my belongings by offering to move to a different unit or reducing the rent price, was paying to house rats!

Nekesha L.  |  Overall Experience 
Clasificación:
2.0

Terrible service! Overcharged me and it took over a month to clear up!

John E.  |  Overall Experience 
Clasificación:
4.0

Everything was superficial wen receiving my service somehow my property was destroyed from inside the truck i don't know if i was from traveling while staying at various hotels while i was on my vacat

Andrea C.  |  First Impressions 
Clasificación:
5.0

Love the Staff very helpful and caring

ANGELA H.  |  Overall Experience 
Clasificación:
4.0

Affordable price! Great customer service!

Regina E.  |  Overall Experience 
Clasificación:
5.0

The people are awesome

Denise S.  |  First Impressions 
Clasificación:
5.0

The manager Raulston was very accommodating. The facility was not the right fit for us long term (as for storage unit prices), but I would definitely rent trucks from this location again!

Ginger L.  |  Overall Experience 
Clasificación:
5.0

Great service! Went above and beyond...thanks so much!

John E.  |  First Impressions 
Clasificación:
5.0

This facility is blessed with a great and friendly staff. I will recommend this facility to anyone requiring their services. You guys ROCK!

David C.  |  Overall Experience 
Clasificación:
5.0

I received an excellent service and they tried to help me the best they could.They are a gerat team.

Luis C.  |  First Impressions 
Clasificación:
5.0

Great location and friendly staff. Dana and James provided the services we needed in a customer oriented manner. I will be using this location again soon as we try to complete our move to Gulfport.

David C.  |  First Impressions 
Clasificación:
4.0

Could be a little better organized. But still great service.

torrence h.  |  First Impressions 
Clasificación:
4.0

Great customer service and efficient. Answer all my questions. Great team members! Keep up the good work

Regina E.  |  First Impressions 
Clasificación:
3.0

The representative at pass road Gulfport miss was very helpful . But the truck I rented wasn't at location as promised. Also the unit I reserved wasn't available. The rep A&J auto market was rude!

Angela W. | Reservación
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