Customer Reviews for U-Haul Storage of Glenwood

7883 comentarios

4400 Franklin Blvd   Eugene, OR 97403
(W Of Spgfld Bridge)

(541) 726-6051

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 726-6051

4400 Franklin Blvd
Eugene, OR 97403
(W Of Spgfld Bridge)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.

John N.  |  First Impressions 
Clasificación:
5.0

Thank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's help

Jeanne B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna D.  |  Online Move In 
Clasificación:
4.0

no comments

Genny H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tom g.  |  Overall Experience 
Clasificación:
5.0

Excellent team. Clean location. Great service. Thank you Uhaul team Glenwood!

Ryan T.  |  Overall Experience 
Clasificación:
5.0

All went well, THank You

Sandy B.  |  Overall Experience 
Clasificación:
5.0

great employees

Georgia S.  |  Overall Experience 
Clasificación:
5.0

These guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!

Ryan T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
2.0

I get to check into my Storage Unit that I booked weeks in advance, only to find out that it's not available. The staff was sufficient, so this review is mainly the frustration I've experienced with U-Haul. First my truck wasn't available and now my unit isn't available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.

kevin a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRICIA I.  |  Online Move In 
Clasificación:
5.0

I did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.

Raymond U.  |  Overall Experience 
Clasificación:
5.0

Professional, customer friendly.

Rosemary M.  |  Overall Experience 
Clasificación:
4.0

The prices were a little steep is my only complaint

melilssa s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary M.  |  First Impressions 
Clasificación:
2.0

I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.

AARON N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgette B.  |  Overall Experience 
Clasificación:
5.0

Best experience! Every employee I met went above and beyond! I will gladly recommend!

Laurie N.  |  Overall Experience 
Clasificación:
2.0

You shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good service

clifford o.  |  Overall Experience 
Clasificación:
1.0

Got locked out of my unit but inside the storage area for over an hour. Call button broken.

Alicia P.  |  First Impressions 
Clasificación:
5.0

It's difficult to navigate the large sliding door while moving in/ out, and since it's located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. ¡Gracias!

melanie h.  |  Overall Experience 
Clasificación:
1.0

- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn't in front of the plexiglass and didn't remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.

Jake G.  |  First Impressions 
Clasificación:
5.0

The employees were super helpful and professional.

Sean S.  |  Overall Experience 
Clasificación:
4.0

Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor units

Cynthia A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
4.0

Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..

Jody K.  |  Overall Experience 
Clasificación:
1.0

I am completely done with U-Haul as there's a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5' tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It's dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.

Jacob W.  |  Online Move In 
Clasificación:
5.0

Excellent service overall. Helpful staff.

Jackie O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

geniese j.  |  Overall Experience 
Clasificación:
5.0

Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.

Annette T.  |  Overall Experience 
Clasificación:
4.0

I booked my unit online & thought it may be an easier process than booking in-person but it wasn't as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would've been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn't know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.

Alma V.  |  Online Move In 
Clasificación:
5.0

Great staff

Doug M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina F.  |  Overall Experience 
Clasificación:
1.0

The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn't okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.

Thomas M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele Y.  |  First Impressions 
Clasificación:
4.0

Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.

Eric H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THADDEUS R.  |  Overall Experience 
Clasificación:
4.0

My experience was great. Each interaction with any staff person was always helpful and professional. ¡Gracias!

Jennifer S.  |  Overall Experience 
Clasificación:
5.0

Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.

Daniel W.  |  First Impressions 
Clasificación:
5.0

one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fred

Fred H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larry p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L.  |  Overall Experience 
Clasificación:
3.0

Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easier

Robert E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy W.  |  Overall Experience 
Clasificación:
4.0

My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.

Fred H.  |  First Impressions 
Clasificación:
5.0

Love this place

Doug M.  |  First Impressions 
Clasificación:
5.0

Exceptional customer service.

KIRK E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TOM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth F.  |  First Impressions 
Clasificación:
5.0

I couldn't have asked for better service

Justin F.  |  First Impressions 
Clasificación:
1.0

First the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn't convenient for move in. Then the code we received wouldn't work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their "big door" but it definitely wasn't big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.

Kyra M.  |  Online Move In 
Clasificación:
4.0

Overall it was a good move in experience. The lone negatives I would say would be that there isn't enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn't an elevator. So if you're moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome deal

Lisa S.  |  First Impressions 
Clasificación:
5.0

The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.

David C.  |  First Impressions 
Clasificación:
1.0

way too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.

Amanda V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Breezi A.  |  First Impressions 
Clasificación:
5.0

Jackie and Jordan provided extraordinary customer service. This is our second time using them and I would recommend their storage and services.

Sandra F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy W.  |  First Impressions 
Clasificación:
2.0

The storage unit assigned to me had multiple locks in place that the staff could not explain. I was made to buy a special lock, and when I was transferred to a new unit the new lock did not fit. It took over an hour to only somewhat resolve all the issues.

MICHAEL M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ANN R.  |  First Impressions 
Clasificación:
5.0

I am well pleased with your storage unit as well as your friendly, helpful staff. Thank you very much it was a pleasure to do business wit you.

Ron S.  |  Overall Experience 
Clasificación:
4.0

The rates keep rising, making it difficult to keep

JAMES J.  |  Overall Experience 
Clasificación:
5.0

This location had friendly staff. The prices were reasonable and the facility wasn't bad at all.

Sean M.  |  Overall Experience 
Clasificación:
5.0

The staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directl

Jonathan L.  |  Overall Experience 
Clasificación:
5.0

Wonderful experience. I will use Uhaul for all my moving and storage needs.

Catherine B.  |  Overall Experience 
Clasificación:
5.0

It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.

tim h.  |  Overall Experience 
Clasificación:
5.0

Thanks for the friendly, prompt service

Jody K.  |  First Impressions 
Clasificación:
5.0

Timely, friendly, and helpful staff made moving-in easy.

Jody K.  |  First Impressions 
Clasificación:
5.0

Gracias

JUDY V.  |  Overall Experience 
Clasificación:
2.0

I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad

Linda S.  |  First Impressions 
Clasificación:
5.0

These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Gracias

amanda w.  |  First Impressions 
Clasificación:
5.0

The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.

Carolyn R.  |  First Impressions 
Clasificación:
5.0

Great experience renting a storage unit. We will be back!

Michael m.  |  Overall Experience 
Clasificación:
5.0

Morgan and the rest of the guys are awesome. Thanks so much for your help. We'll be back in June!

Doug M.  |  Overall Experience 
Clasificación:
5.0

It was all good.

carly s.  |  Overall Experience 
Clasificación:
5.0

Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended

Alex L.  |  Overall Experience 
Clasificación:
2.0

Highly disappointing and honestly too overpriced.

Thomas M.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was getting through to someone on the phone. Everything else was perfect.

Kosta D.  |  Overall Experience 
Clasificación:
5.0

I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!

Sandra F.  |  Overall Experience 
Clasificación:
5.0

Good Service, was able to drop off truck quickly with no problems.

brett m.  |  First Impressions 
Clasificación:
5.0

Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Barbara F.  |  Overall Experience 
Clasificación:
5.0

Operates like a local business!

Melvin D.  |  First Impressions 
Clasificación:
5.0

Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

Hanna G.  |  First Impressions 
Clasificación:
5.0

The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Xander B.  |  First Impressions 
Clasificación:
4.0

Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

Carol A.  |  First Impressions 
Clasificación:
5.0

Very pleasant experience. Very nice staff

Mitchell B.  |  First Impressions 
Clasificación:
5.0

Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

Barbara F.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Nancy S.  |  First Impressions 
Clasificación:
5.0

Thanks for your help and assistance. I am very pleased with achieving my needs.

Ron S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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