Comentarios de los clientes para U-Haul Storage of Glenwood

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Glenwood

Clasificación general:

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Sean S. | Overall Experience |
Clasificación:

The employees were super helpful and professional.

EMILY A.
Clasificación:

VERY KIND.

Reginald V.
Clasificación:

If only the online system help us extend the rental instead calling around finally getting good customer service personal who is willing to help you late in the night.

Heather T.
Clasificación:

I'm not used to driving such large vehicles, and when I returned the truck there were other U-hauls parked near the entrance that I almost hit as I was trying to come in. Having extra room to turn would be nice, otherwise it was a perfect experience!

Mark E.
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El cliente no dejó un comentario.

Heidi D.
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El cliente no dejó un comentario.

James I.
Clasificación:

The manager and staff was great and very helpfull

Dennis M.
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El cliente no dejó un comentario.

Bradley R.
Clasificación:

Was directed to glennwood after the location on 7th informed me that they were unable to fulfill my reservation, and upon arriving at glennwood was met with an attitude like I was inconveniencing them by having to rent equipment from them. And was told that I would be charged an extra 50$ for not being back on time when I was already a half hour behind schedule because I wasn't able to get the equipment where I had originally reserved it. If I get redirected there again I'll just say forget it.

Robert B.
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El cliente no dejó un comentario.

Cynthia A. | Overall Experience |
Clasificación:

Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor units

Jenny F.
Clasificación:

Truck did not seem well maintained and was a nightmare to drive. This location was not where I was supposed to pick up from. The location I made my reservation for did not have a truck ready for me so I had to drive to this location which was well out of my way and fight traffic to get there. This also cause me to be late meeting the movers and also caused me to be late for work. In addition this through off my entire move schedule.

Donald S.
Clasificación:

I got the truck with a 1/4 of a tank and when I returned it I had a 1/4 tank it's not my fault that the truck sits and is ceped running so that they can charg me for fuel that They used

manuel A.
Clasificación:

Very nice staff - easy going

Eugene M.
Clasificación:

Extremely helpful personnel at the drop off site made it a very easy process!!!

Lisa S. | Overall Experience |
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El cliente no dejó un comentario.

Jody K. | Overall Experience |
Clasificación:

Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..

Allan K.
Clasificación:

Whole staff is great to work with.

Gerald T.
Clasificación:

After leaving, I noticed gas was only half full. I had expected it to be full. I filled up when I dropped it off. My 50 mile trip cost an extra $25. I Showed attendant my gas receipt, but nothing could be done about it.

Gina G.
Clasificación:

Pay more attention to what they are doing, communicate with co-workers. I was sent as email stating I was renting a U-Haul for 3 days and six hours . I had rented a uhaul for a few hrs same day return. The employee, I guess, was at fault by putting returned uhaul in wrong location. I suffer from extreme anxiety and after being told they were going to have to check cameras , I was upset to say the least. Before that happened they had found the truck. There was no compensation even offered for the inconvenience and causing undue stress due to your employee being the one at fault. Geez, not good for a business if you ask me.

Jacob W. | Online Move In |
Clasificación:

I am completely done with U-Haul as there’s a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5’ tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It’s dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.

Michelle M.
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El cliente no dejó un comentario.

Patrick C.
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These guys at this location are nice, helpful and go out of their way to help. They are A+....HOWEVER...when I called to extend my rental for another day, I was on hold with your customer service for 45 minutes for an incredibly simple request which for some reason can't be handled on your website (I'm a tech professional, I didn't miss it). Location=great. Corporate customer service=garbage

Katie M.
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El cliente no dejó un comentario.

Mike N.
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Outstanding location, very efficient and another Great Team. Thanks!

Scott H.
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Second time I have been here and I came back for a reason. The staff is wonderful. Great service and good clean equipment.

Marjorie W.
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El cliente no dejó un comentario.

Robert B.
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Everything was excellent.

John U.
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less wait time on the phone - everything else was excellent

April L.
Clasificación:

Customer service was fantastic. I would give him a 10. The truck, however, I rented may need to see a mechanic. It did an almost stall thing while driving- like it missed firing or something- twice. I forgot to tell the gentleman that helped me. He deserves a pat on the back. I may not remember his name BUT Uhaul is better for having him as an employee. Thank you.

Janice S.
Clasificación:

No suggestions

Jackie O. | Overall Experience |
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Excellent service overall. Helpful staff.

Harry T.
Clasificación:

Hard to contact store, always sent to corporate contacts

Ryan T.
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Everything here is great. No improvements necessary. Fast, friendly staff.

Ryan T.
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Perfect customer service. Best equipment. These guys are great. They will not waste any time and will carefully expedite your rental process. Thanks guys!

ARTHUR R.
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great customer service

Dan S.
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I needed a pickup to haul pruning trimmings A truck with a lower bed and cleats instead of "D" rings would have been better

Lori W. | Overall Experience |
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El cliente no dejó un comentario.

THOMAS W.
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The folks at drop-off were great.

Ana A.
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Quick and easy process. Staff friendly and helpful :)

Robert D.
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This location is very customer friendly,polite, and respectful. I have referred friends and family

Paula E.
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El cliente no dejó un comentario.

Will S.
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El cliente no dejó un comentario.

Toresa M.
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El cliente no dejó un comentario.

SAMANTHA RAE G.
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The employee I left my truck with did not know how I could leave a complaint.

Katie P.
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Courtney was so helpful and courteous! She does an excellent job!

bernie H.
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This u-haul is the best one I have ever been too!!!! The girl that helped me was amazing she was able to anwser all my questions and got me in a truck in a matter of minutes!!!!! Great customer service!!!!! Highly recommend this place!!!

Sara C.
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El cliente no dejó un comentario.

Kelly C.
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ALL good! Excellent customer service.

Debra S.
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El cliente no dejó un comentario.

ROBERT M.
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El cliente no dejó un comentario.

James R.
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The staff at this location was great! The woman who checked me in was pleasant and professional and the gentleman who took the trailer when I arrived was very efficient. It is nice to have a business like this in our neighborhood.

Laura O.
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Nothing to improve, you guys were wonderful, and your website is super thorough and easy to navigate, made my move so much easier! Thank you

Dawn M.
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El cliente no dejó un comentario.

Sierra R.
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El cliente no dejó un comentario.

William H.
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El cliente no dejó un comentario.

Kevin S.
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None, the person at the counter was great and very helpful. Turning in the van was easy and fast.

Sarah H.
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El cliente no dejó un comentario.

KELLIE V.
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El cliente no dejó un comentario.

Jaden F.
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El cliente no dejó un comentario.

MIKE PATRICK E.
Clasificación:

I recommend you to my customers..you guys are awesome

Allan K.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

I rented for W 7th location and 3 minutes before my 7 AM pickup you sent an email with a change to Franklin BLVD location. because of no eqpt at W 7th. That was understandable but should have been MUCH earlier. Jackie gave me a discount which was very nice and helped me accept the disruption as I had to drive clear across town.

Jack F.
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Only glitch was the right brake light went out as I began my trip at 5am so was not able to get to uhaul to get bulb replaced.

Edmund F.
Clasificación:

The staff was very friendly and helpful at this Uhaul location!

Damian S.
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El cliente no dejó un comentario.

David V.
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El cliente no dejó un comentario.

judith A.
Clasificación:

As I entered the Uhaul store, the clerk at the counter flew past with a customer to go outside. She was outside 5-7 minutes while 3 of us waited. I have been to this Uhaul many times for myself and with my daughter. This same clerk runs around getting into everyone's business instead of letting others do their job. This has never really bothered me until this visit when I could see that she was flustered when she came back into the store. I gave her my name. I had completed everything online but had failed to notice that I was given a substitute smaller trailer that I had reserved. The clerk told me that she was going to give me a different trailer and I responded that I didn't know I had a substitute smaller trailer that probably wouldn't hold what I needed to transport. The clerk replied, “Don't get snippy with me. I'm doing you a favor.” I was quite taken aback and told her that I wasn't getting snippy with her. Indeed, I was ready to thank her, but didn't really see the point after her comments. While completing whatever she was doing online, the clerk continually apologized to the women behind me as if I was the holdup. I had completed everything online. After one of her apologies, I asked what I could do to expedite the process. She said I was missing my driver's license photo and should have followed the link given online to complete. I had my license ready to hand to her, but she said she bypassed it anyway. So, what was the holdup? In my defense I did try to follow the link to upload my photo but was given an error message. I also checked my Uhaul profile the next day and still could not upload that photo. I am going to try to avoid using Uhaul if I can possibly help it. Your clerk needs to reign in her emotions and just do her job. I used to rent from Springfield Rentals. They are very friendly and helpful. In fact I rented from them on Saturday, 10/11. I should add that the older gentleman who connects/disconnects the trailers is wonderful. His is always friendly and polite.

Megan W.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER M.
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El cliente no dejó un comentario.

M Elisabeth H.
Clasificación:

Crowded parking lot, unclear traffic flow (and unclear which entrance is the correct "front entrance" for customers).

Gordon B.
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El cliente no dejó un comentario.

Katherine R.
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El cliente no dejó un comentario.

Tira P.
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El cliente no dejó un comentario.

DEBORAH C.
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El cliente no dejó un comentario.

Jerry W.
Clasificación:

All went well

Bruce H.
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El cliente no dejó un comentario.

Connor S.
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El cliente no dejó un comentario.

David C.
Clasificación:

Nothing -

geniese j. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Tammy C.
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El cliente no dejó un comentario.

Gabrielle R.
Clasificación:

The check in person was fast and friendly! She uphold me on the insurance! I usually don't do that but she was pretty convincing. The gentleman who took my van at check in was also courteous. It is hard to smile through a mask, but I could see his.

wiliam L.
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El cliente no dejó un comentario.

Bridget P.
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El cliente no dejó un comentario.

Todd C.
Clasificación:

Tried to get the equipment at a closer location. Farankland location was where I was sent

Alexander P.
Clasificación:

I'm mad u haul about the fact that I had to drive 1 hour out my way and back to pick up a trailer even though I scheduled it 10 days in advance at a closer location to my house. So I think I'll go with a different company next time.

Robert G.
Clasificación:

Actually have the equipment that is reserved, or maybe do everything in their power to not purposely make the process harder on the customer, or not wreck the customers vehicle

Ruby S.
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El cliente no dejó un comentario.

MATTHEW D.
Clasificación:

Staff and equipment always exceed expectations.

Ray W.
Clasificación:

I was truly disappointed with my overall experience. I was told that I was going to pick up my equipment at another location. I had to readjust my whole schedule because of the fact that you did not have my equipment at the original location. I am a business owner, and it created major problems for my business. If you say you will have the equipment where I intended to pick it up, have it there! I should not have had to deal with this inconvenience.

Rich D.
Clasificación:

El cliente no dejó un comentario.

John U.
Clasificación:

El cliente no dejó un comentario.

Karen Z.
Clasificación:

The no-contact pickup failed; as I live with a person who is medically vulnerable, I was counting on that, and that was pretty distressing. When did get the truck, somehow it had completely different mileage on the paperwork, and that was odd and a little worrisome. I felt like the system somehow bait & switched me, too, because I thought I had a base rate of $19.95 plus mileage, and it ended up being $79.95 plus mileage -- but by that point, I really needed the truck and could not argue, so I just took it. I said I would recommend to a friend, above, because I thought the people were nice and handled things the best they could. But I was not impressed with U-Haul's system.

Taylor G.
Clasificación:

U-haul employees did not check my hitch before attaching my trailer and the trailer fell off!!

Allan K.
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El cliente no dejó un comentario.

Kamal G.
Clasificación:

Easier in and out of parking lot

Kyndra M.
Clasificación:

El cliente no dejó un comentario.

Brian L.
Clasificación:

El cliente no dejó un comentario.

TIMOTHY C.
Clasificación:

NA

donna S.
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El cliente no dejó un comentario.

Annette T. | Overall Experience |
Clasificación:

Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.

KRISTE LEANE L.
Clasificación:

When a customer reserves a dolly, make sure the dolly is in the truck.

William T.
Clasificación:

El cliente no dejó un comentario.

Alma V. | Online Move In |
Clasificación:

I booked my unit online & thought it may be an easier process than booking in-person but it wasn’t as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would’ve been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn’t know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.

JEANNE D.
Clasificación:

El cliente no dejó un comentario.

Linda L.
Clasificación:

The equipment and staff were excellent. Thanks.

Cody R.
Clasificación:

Agents told me he would adjust mt bill accordingly then turned around as I was getting ready to leave say I would have to call thr other uhaul company where I picked up the trailer. Just seems like a lot of run around to get the charges fixed.

Kristie P.
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El cliente no dejó un comentario.

Michael B.
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Just on the check in. They had a line with just one person working. It took them awhile to have others help. Some customers walked out

Ben N.
Clasificación:

Fast friendly

Doug M. | Overall Experience |
Clasificación:

Great staff

John G. | Overall Experience |
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El cliente no dejó un comentario.

Christina F. | Overall Experience |
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El cliente no dejó un comentario.

Thomas M. | Overall Experience |
Clasificación:

The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn’t okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.

Michele Y. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Eric H. | First Impressions |
Clasificación:

Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.

Dan H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christina F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Daniel W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

THADDEUS R. | Overall Experience |
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El cliente no dejó un comentario.

Jennifer S. | Overall Experience |
Clasificación:

My experience was great. Each interaction with any staff person was always helpful and professional. Thank you!

Daniel W. | First Impressions |
Clasificación:

Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.

Fred H. | Overall Experience |
Clasificación:

one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fred

larry p. | Overall Experience |
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El cliente no dejó un comentario.

Kevin L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert E. | Overall Experience |
Clasificación:

Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easier

Randy W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Fred H. | First Impressions |
Clasificación:

My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.

Doug M. | First Impressions |
Clasificación:

Love this place

KIRK E. | Overall Experience |
Clasificación:

Exceptional customer service.

Catherine B. | First Impressions |
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El cliente no dejó un comentario.

Elizabeth S. | First Impressions |
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El cliente no dejó un comentario.

Nancy S. | Overall Experience |
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El cliente no dejó un comentario.

TOM S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Elizabeth F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Justin F. | First Impressions |
Clasificación:

I couldn't have asked for better service

Kyra M. | Online Move In |
Clasificación:

First the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn’t convenient for move in. Then the code we received wouldn’t work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their “big door” but it definitely wasn’t big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.

Lisa S. | First Impressions |
Clasificación:

Overall it was a good move in experience. The lone negatives I would say would be that there isn’t enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn’t an elevator. So if you’re moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome deal

David C. | First Impressions |
Clasificación:

The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.

Amanda V. | Online Move In |
Clasificación:

way too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.

Breezi A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Sandra F. | First Impressions |
Clasificación:

Jackie and Jordan provided extraordinary customer service. This is our second time using them and I would recommend their storage and services.

DANIEL V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Randy W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MICHAEL M. | First Impressions |
Clasificación:

The storage unit assigned to me had multiple locks in place that the staff could not explain. I was made to buy a special lock, and when I was transferred to a new unit the new lock did not fit. It took over an hour to only somewhat resolve all the issues.

ANN R. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ron S. | Overall Experience |
Clasificación:

I am well pleased with your storage unit as well as your friendly, helpful staff. Thank you very much it was a pleasure to do business wit you.

JAMES J. | Overall Experience |
Clasificación:

The rates keep rising, making it difficult to keep

Sean M. | Overall Experience |
Clasificación:

This location had friendly staff. The prices were reasonable and the facility wasn’t bad at all.

Jonathan L. | Overall Experience |
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The staff and services at Glenwood UHaul were excellent. Amy was super helpful and personable. My only problem is being rerouted to a central call center and prevented from contacting Glenwood directl

Catherine B. | Overall Experience |
Clasificación:

Wonderful experience. I will use Uhaul for all my moving and storage needs.

tim h. | Overall Experience |
Clasificación:

It was easy to store and auto-pay for our unit. I especially appreciate Ms. Jackie waiving our monthly rental as we moved out only a few days into January, and taking care of the paperwork.

Jody K. | First Impressions |
Clasificación:

Thanks for the friendly, prompt service

Jody K. | First Impressions |
Clasificación:

Timely, friendly, and helpful staff made moving-in easy.

JUDY V. | Overall Experience |
Clasificación:

Thank you

Linda S. | First Impressions |
Clasificación:

I reserved a storage unit by phone, took the suggested size of the clerk after giving a detailed description of furniture &,was not told about door size and it is useless cuz nothin fits. im mad

amanda w. | First Impressions |
Clasificación:

These guys did a great job helping me get everything I needed, including correcting a potential nightmare for me by getting me the correct size storage unit. Thank you so much for your help! Thank you

Carolyn R. | First Impressions |
Clasificación:

The clerk was apologetic for the computer system issues that were slowing everything down and was very efficient. He let me see the units available and was patient with me as I bungled my log in.

Michael m. | Overall Experience |
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Great experience renting a storage unit. We will be back!

Doug M. | Overall Experience |
Clasificación:

Morgan and the rest of the guys are awesome. Thanks so much for your help. We’ll be back in June!

carly s. | Overall Experience |
Clasificación:

It was all good.

Alex L. | Overall Experience |
Clasificación:

Very impressed- Staff helpful and available, Great storage options, Excellent experience Highly recommended

Thomas M. | Overall Experience |
Clasificación:

Highly disappointing and honestly too overpriced.

Kosta D. | Overall Experience |
Clasificación:

The only problem I had was getting through to someone on the phone. Everything else was perfect.

Sandra F. | Overall Experience |
Clasificación:

I appreciate the flexibility to change my reservation to a larger storage unit at the last minute, despite the high occupancy rate. The staff were all extremely helpful and friendly. 2 thumbs up!

brett m. | First Impressions |
Clasificación:

Good Service, was able to drop off truck quickly with no problems.

Barbara F. | Overall Experience |
Clasificación:

Staff here are great. The rental experience was very easy and I got a great orientation when I checked in. Also liked having boxes and supplies close by when I needed them.

Melvin D. | First Impressions |
Clasificación:

Operates like a local business!

Hanna G. | First Impressions |
Clasificación:

Manager was phenomenal and went above and beyond expectations to fix the problem that was at hand (the reserved unit was entirely too small for what I had told the guy on the phone I needed)

Xander B. | First Impressions |
Clasificación:

The workers were very courteous and helpful with everything we needed. Things went smoothly and quickly!

Ashley F. | Overall Experience |
Clasificación:

Overall a frustrating mess. Card was charged when it should have been free. NBD except it was “fixed” 3 different times and it wasn’t. Each time the problem got worse. Shouldn’t be that hard to fix

Sarah B. | Overall Experience |
Clasificación:

No comments

Carol A. | First Impressions |
Clasificación:

Everyone was so friendly and helpful. I feel very confident that my belongings are safe and will be watched after while I look for a place to move to.

KATHLEEN K. | Overall Experience |
Clasificación:

Excellent help every time. Outstanding!

Mitchell B. | First Impressions |
Clasificación:

Very pleasant experience. Very nice staff

Amber H. | Overall Experience |
Clasificación:

Jackie Chin is rude and confrontational. When asked a question she put off a don't bug me vibe, like she doesn't like her job. We witnessed her witg other customers with the same poor attitude.

Barbara F. | First Impressions |
Clasificación:

Everyone I dealt with was very friendly and helpful. Would definitely recommend and return to this location.

nikki g. | Overall Experience |
Clasificación:

I've used this location for 10 years. It has a great location. I have never had an issue picking up or returning a vehicle. Storage units are always clean. I feel my items are safer here.

Nancy S. | First Impressions |
Clasificación:

Staff was friendly and very helpful in assisting me in deciding what size unit would suit my needs best. The facility was immaculately clean. I would highly recommend Uhaul storage.

Ron S. | First Impressions |
Clasificación:

Thanks for your help and assistance. I am very pleased with achieving my needs.

ADRIANA M. | Overall Experience |
Clasificación:

Thanks for the water!

Sara D. | Overall Experience |
Clasificación:

The staff was always so kind and helpful!!!!! Prices were a little steep for a pretty small unit. Other than that, awesome and fast service!!

Kathy L. | Overall Experience |
Clasificación:

Very good

Matthew C. | Overall Experience |
Clasificación:

thank you

Robert G. | Overall Experience |
Clasificación:

Great Experience.

marshall w. | Overall Experience |
Clasificación:

👍

DAVE H. | Overall Experience |
Clasificación:

Excellent Service and facility.

Jeremy E. | Overall Experience |
Clasificación:

Staff is awesome! Facility is older and less convenient than others in the area. Doors on smaller units are too small. Prices are higher than similar and newer units in the area.

ROBERT P. | Overall Experience |
Clasificación:

Good service, attention to security, clean facility.

Kimberly P. | Overall Experience |
Clasificación:

Anytime had need to work with staff and facility all went well and efficient

nikki g. | Reservation |
Clasificación:

Customer service was fast and efficient. I've been a previous renter and it was the first place I thought of. The trucks are always available and the heated storage is on site.

Christopher C. | Reservation |
Clasificación:

Entire experience was positive. Renting the truck in Portland OR was super positive and quick, the customer service on the phone which included 30 days free storage unit rental was great

Michelle W. | Overall Experience |
Clasificación:

Friendly and helpful people. I felt well taken care of with my moving and storage needs. Thank you!

Robby F. | Reservation |
Clasificación:

When picking the truck I told $74. Ran credit card/Debit card and $85.10 was charge for truck rental. Rental a U-Haul storage the same thing, told told $17.49 will today charge and was charged $20.49.

deborah w. | Overall Experience |
Clasificación:

Love you guys.

Lynne F. | Reservation |
Clasificación:

Your facility is awesome and Jackie was very helpful is a extremely stressful move. The reservation center and 800 is horrible and had me going 20 different places plus still no ca back about the

Kevin S. | Overall Experience |
Clasificación:

Thank you.

kathy g. | Reservation |
Clasificación:

Very helpfuf. Cancel storage.

Ray S. | Overall Experience |
Clasificación:

.

Steve S. | Overall Experience |
Clasificación:

information about my drop off point was unclear from U-haul. I knew where but the address was not known by start point u-haul. drop off point , the employees seemed confused and lost.

kayle p. | Overall Experience |
Clasificación:

Price increases atrocious Card reader defective for exiting gated area Lien notice sent to myself and my parents when I was current on payment Call button in storage was broken, or staff didnt care

colleen c. | Reservation |
Clasificación:

I didn't use storage

Barbara J. | Overall Experience |
Clasificación:

This is the nicest U-Haul location I've ever worked with... despite the fact that the volume of students from University of Oregon makes things very busy, people are always friendly and helpful!

Jalin W. | Overall Experience |
Clasificación:

Staff was fantastic! They really made the whole moving process fast and easy, which was especially appreciated since moving is stressful. 100% would recommend!

Lisette B. | Overall Experience |
Clasificación:

The team there, both management and staff, are excellent. Professional, knowledgable, and extremely helpful. They are a great representation of U Haul Corporation, and we will work with them again!

JOEL W. | Overall Experience |
Clasificación:

Clean secure facility. Friendly helpful staff.

Jalin W. | Reservation |
Clasificación:

Everyone was very friendly, which really made the rest of the moving experience much less stressful. A big thank you to Amy in maintenance who was especially helpful in every way!

SALLI JO O. | Overall Experience |
Clasificación:

The site manager, Johnny, was extremely helpful through what, at times, was a difficult situation. He was responsive and respectful at all times.

ashley w. | Reservation |
Clasificación:

Reserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!

Cindy S. | Reservation |
Clasificación:

The team ran an efficient well run operation providing impeccable service and direction

OWEN N. | Overall Experience |
Clasificación:

Well taken care of

JImmy G. | Overall Experience |
Clasificación:

Thank you

JOHN A. | Overall Experience |
Clasificación:

Credit card expired at one point. Received an email shortly thereafter "we are going to sell your belongings" rather than a friendly "please update your card" email.

Harriet R. | Overall Experience |
Clasificación:

Thanks for all the great service. Moving is so stressful and Storage too. Good patient service appreciated.

DANIEL E. | Overall Experience |
Clasificación:

The initial storage unit I had reserved was to small so they switched me to a larger unit. The people who helped me were great.

amanda g. | Overall Experience |
Clasificación:

The lady that worked there was very helpful both times. We where thier during our pick up and drop off

MICHAEL M. | Overall Experience |
Clasificación:

Johnny is an outstanding manager he made our move so much easier I'll always be grateful

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