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Patricia Webb | First ImpressionsCustomer Reviews for U-Haul Storage of Fremont
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great and Friendly Employees
Gregory Trotter | Overall ExperienceThey were never there during hours they were supposed toe and I ay by cash so I had many ate fees. Lus staff gave out my personal information when I had a restraining order on the person they gave info to
Wendy Keller | Overall ExperienceNone
Joseph Haines | Online Move Inthe person took good care of my needs
DAVID WERNER | First ImpressionsI’ve been at Fremont storage for years. Not the ideal setup, but cheap. Prices have been raised, I think the last one made it too high. I told Stacy about a leak and she said she would tell the on-site guy about it so he could take a look. She didn’t. My unit was leaking and she didn’t even staple a tarp to the roof. Things kept getting wet, so I moved out. It took me longer than last month because of the rain. I got the feeling that as long as I was paying, everything was great for Uhaul. Well, I lost probably $1500 worth of stuff and I’ll have to feel clean some other items to save them. I think I should be refunded the last two months rent. Why am I paying rent if it’s leaking? If the issue was handled right away, I’m reasonable, I wouldn’t have left. Essentially, the purpose of that unit to me was to keep things dry. If it can’t be done, then I shouldn’t pay. It cost me a lot of time to move out. Look at the records, I was there many years before Uhaul came in. I do appreciate that my walkway was shoveled in the snow. Last year, I told these guys about water flowing over my lock from the roof. Again , these things happen… an ice jam. I think they were also slow to react to that situation as well. Fortunately., there was nothing coming inside at that time. I had a couple of instances where my lock was a block of ice. I had to return home for a propane torch to unfreeze it. I know it’s difficult to fix a roof during winter. This was in may. Where the water marks were before was where the water was dripping on move out day. I’m sorry that you guys didn’t react quickly enough for me to save my stuff. I would think you would at least process those refunds I requested. Good luck
Darryl McIntosh | Overall ExperienceVery simple process.
James Odonnell | Online Move InI have had a storage for the last 7 years and prior to that I had a small unit for 6 yrs. I would recommend your storage to anyone I knew was looking. You guys are the best!!
Peggy Turner | Overall ExperienceThe staff is the best ever!
Raymond Mudgett | Overall ExperienceCharles was wonderful to work with. He provided flexibility, kindness, and went well above what was required of him. Charles is truly a terrific man - a man that U-haul is lucky to have. I appreciated Charles so much, that I would be willing to talk to someone at Uhaul's Corporate office to brag about his determination and stellar performance. Thank you Uhaul and Charles for being so flexible and convenient to me in my move from STL to New Hampshire. To provide insight as to what Charles did, he worked with me and held my hand through the entire process of moving into the storage unit. He stayed after the closing time to help me, because I was coming from so far away. He was not afraid to call me to provide insight and work with my needs. He provided guidance and recommendations. Lastly, he was very kind and respectful.
Brandon Grieve | First ImpressionsAll the staff are first class!
Leonard & Elizabeth Eckian | Overall ExperienceMost of the units (not necessarily mine) have very transition lips to get into the unit. It is very off and probably turns away a bunch or people. I saw some of the steps up into some unit over 1 foot tall which does not meet ADA compliance for egress to the public.
Justin Frazier | Overall ExperienceCharles and Zack were very helpful and professional ! Great and easy experience
Tom Burwell | Overall ExperienceNever an issue renting and storing at the Fremont storage in 25 years.
Carl Brazier | Overall ExperienceTammy is always very helpful! She notified me as soon as a storage unit opened for storing my vehicle. Been coming to Fremont Storage for eight years, never had a problem, and always top notch customer service. Can't say enough good things, thanks for keeping me a valued customer. Dan
Daniel DAmato | First ImpressionsI would have stayed longer but it was to far to get there a hour travel time back and forth
Joy Ackerman | Overall ExperienceStacey was so sweet and helpful
Daniel Marcoux | Overall ExperienceStaff was very friendly, welcoming, and professional. I could not have asked for a better experience.
Leonard & Elizabeth Eckian | First ImpressionsI am only saying would not recommend this storage place because lots of my items got moldy in that unit. I had to throw away some things, including my awesome leather jacket that was completely covered in mold. I’ve had several outdoor storage units over the years and never once have my things got moldy unit they were at this place, and ironing father said the exact same thing. That happened to him as well and only at this place. Also, there was probably 3-4 occasions where the card machine to open the gate randomly didn’t work when I went there resulting in the gate not opening for me to go in to my unit. Makes no sense. So then I have to go and find help etc etc. super inconvenient when my car is full of items and I can’t get in because the card machine stopped working. That happened multiple times. Also my rate went up $30 in the year and a half I had a unit there.
Karli Goodwin | Overall ExperienceJen was extremely nice made my experience 1000 times better I switched from 603 storage very cold bunch not alot of interaction with people im so happy that you have someone there that cares your facility is more secure and she handled my account like I was the only customer 5 stars thank you very much !!
David Meyer JR | First ImpressionsJenn was very helpful and explained everything needed and more.
Diane Hilliard | First ImpressionsMy experience with your facility was amazing & you staff was so professional. Look forward to seeing you again this fall. Thank you for everything
Mark Lacroix | Overall ExperienceAll employees were courteous and helpful at all times. The manager was on top of her game, and made my visits enjoyable. I will definitely be recommending Stacy for a promotion!!
Luke Christon | Overall ExperienceWe appreciated the helpful staff
MICHAEL BAILEY | Overall ExperienceNice people to deal with
James Ciriello | Overall ExperienceTammi was very helpful! She calling me when a storage unit became available. Return customer who is very happy to be treated so well by Uhaul of Fremont NH. Thank you Dan
Daniel DAmato | First ImpressionsVery easy less then 2 hours and got a unit and moved stuff in. Very quick and easy
Jonathan Grant | Online Move InWe very much appreciated our interaction with the very helpful staff person in the office!
MICHAEL BAILEY | First ImpressionsI had nothing but exceptional service at this location. We were very happy and loved the friendly and courteous ladies in the office.
BRENDA PERKINS | Overall ExperienceI had an excellent experience through the whole process. Stacey is a real professional and a pleasure to do business with. Would highly recommend her Fremont or Brentwood facilities 👍
James Ciriello | First ImpressionsCharles was very pleasurable to talk to, great attitude and a great guy
Tyler Robinson | First ImpressionsUnit leaked
don chase | Overall ExperienceGreat place to store things at Fremont storage I would tell everyone about your storage great price but it's sad I pay insurance on the storage I think people should receive a refund for that if you pay insurance on a storage for months should get it back. My opinion just saying.
Dennis Fortier | Overall ExperienceThe ladies were very kind and professional
Thomas Medlin | Overall ExperienceStacey at Uhaul Brentwood/Fremont helped make a very difficult situation easier. We needed to make arrangements to move and store a family member's possessions on very short notice. Stacey helped us arrange the necessary Uhaul in order to move the possessions and also helped us secure the storage unit for the items. I was able to communicate with her via her cell phone throughout the entire process-She was very kind and helpful from start to finish.
Mary Cobb | First ImpressionsAlways a pleasure to do business, very accommodating!
Skip Zogopoulos | Overall ExperienceHave storage my vehicle at this location for five or more years. Like the people and quality storage building. They just upgraded the entrance hardware!! Thank you, Stacy and Tammy
Daniel D'Amato | Overall ExperienceAll aok
Charles Brown | First ImpressionsVery well run facility. Tammy in the office took care of all my needs with renting a 10 x 10 unit and made arrangements for a van rental and a few weeks later a truck rental. Had a glitch with getting in the gate after hours one night, but called the number posted on the keypad and heard back from Stacy the GM in a few minutes and gained access. Would highly recommend this business to anyone needing storage or truck rental.
Paul Fitzgerald | Overall ExperienceThe guy I dealt with was awesome
brian howarth | First ImpressionsThe woman who works there opened the door for me, greeted me with a smile and a happy face. I wasn’t sure what size of unit I wanted to rent so she asked if I didn’t mind walking she would show me the units. I was able to rent just the right size for my needs. I accidentally left my license there and I received a call from her telling me she found my license which I didn’t even know I lost. What a nightmare when I’m in the middle of moving. She certainly helped meet throughout my visit and even after I left.
Allyson Herk | First ImpressionsKatie was super helpful, knowledgeable, and personable. Getting in and out of the storage facility was straight forward and simple. There seems to be plenty of safeguards in place to prevent theft.
Danielle Rigo-Reilly | Reservation.
Melanie Busey | ReservationClean, secure and inexpensive. I would use Budget Storage again without hesitation.
Bruce Thibeault | Overall ExperienceThe facility was exactly what I needed, and the best price in the area. The staff were super helpful and friendly. I would recommend or use this place again!!
Kathy Grace | Overall ExperienceSuper friendly and helpful
Nicholas St Jean | Overall ExperienceI requested to have someone removed from being able to enter my unit and this wasn’t done so they were able to take half of my belongings without anything I could do legally.
Pamela Shattuck | Overall Experience