Comentarios de los clientes para U-Haul Storage of Foster Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of Foster Rd

Clasificación general:

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JIAMING W.
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El cliente no dejó un comentario.

tyler C.
Clasificación:

The young lady who was helping us seemed to be new and in training. She was alone and had a question about which truck we could get. When she called her manager, Naythan Fahey, to help answer a question he appeared to be on his lunch break. He came back in the building (mask-less) said "what did you f*** up now" and pushed her to the side. He continued to belittle her and cuss inappropriately and never put on a mask. It was clear she was not fully trained to be left alone and the manager was verbally harassing her during our entire visit.

JAMES EUGENE P.
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El cliente no dejó un comentario.

BRYAN B.
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Go for it!!👍

WILLIAM ALBERT F.
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El cliente no dejó un comentario.

CATHERINE K.
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El cliente no dejó un comentario.

Steven H.
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I rented a 20' moving truck . I was in and out of the lot in record time , just a matter of a few minutes. Returning the truck was easy and just took about five minutes. Bill was very friendly and professional, gave me very nice service .

JENNIFER LEIGH M.
Clasificación:

Stop misleading and lying to people about the quotes given and paid for, then trying to get more money on top of it. Theifs in my book, I'll never use uhaul or let my friends use uhaul again. Place is garbage!!!!!!!!!!

Jonathan S.
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El cliente no dejó un comentario.

Angela B.
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Amazing customer service, very affordable trailers.

Aaron C.
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El cliente no dejó un comentario.

DONNA RENE P.
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El cliente no dejó un comentario.

JON THOMAS P.
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El cliente no dejó un comentario.

Catherine C.
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El cliente no dejó un comentario.

EMILY Z.
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KV, the customer service representative who helped us, went above and beyond! He helped us get into a different truck that better suited our needs after booking online, so courteous and friendly. He deserves kudos, we had the perfect customer service experience.

JOSHUA ARI S.
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El cliente no dejó un comentario.

BRYAN S.
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El cliente no dejó un comentario.

JEFFREY S.
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El cliente no dejó un comentario.

Mario M.
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El cliente no dejó un comentario.

ROBERT GRAVES S.
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El cliente no dejó un comentario.

Justin L.
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El cliente no dejó un comentario.

JACQUELINE V.
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Not a single thing! This was by far the best experience I've had renting a truck, and I've had some pretty good experiences in the past. The staff was amazing, the equipment was in good working order, and I was able to get my move done with no drama.

Madison J.
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Really saved my butt in a pinch, thank you!

SANDRA G.
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El cliente no dejó un comentario.

Serenity I.
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Helpful and friendly staff, quick on everything. Love how things are more automated now.

Anna S.
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El cliente no dejó un comentario.

Tyrone B.
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I rented a u-haul with no working blinkers or hazard lights not knowing until a car flipped me off saying I need to use my blinkers not knowing they weren't working

PETER M.
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The gentleman I dealt with was both professional as well as tangible, kind, understanding, and patient ~ couldn't have asked for a better experience!

YEVGENY A.
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El cliente no dejó un comentario.

Raymond M.
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Staff was friendly and got me in and out fast.

JANTZEN TAYLOR S.
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El cliente no dejó un comentario.

ERICA JOANNA W.
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The Uhaul employee that "helped" me was completely clueless. I was overcharged and when I asked her to refund the charges she informed me she hadn't been trained on returns or refunds. She said it would take a couple days before I saw the return back in my account. Well it's been 9 days and still no refund. When I called the 1800 number I was told the refund had already been processed and i needed to contact my bank. After contacting my bank today I was told they never posted a refund.

SANDE BEA A.
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El cliente no dejó un comentario.

ABRAHAM B.
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El cliente no dejó un comentario.

SVETLANA R S.
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Good location ☺️

Craig H.
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El cliente no dejó un comentario.

Addison C.
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El cliente no dejó un comentario.

Peter D.
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The site is a bit confusing. I had a heck of a time pulling into the space on one side of the street only to be told I had to drop off the trailer on the other side of the street. It was all fine, and the staff was super helpful. It just would have been nice to know that I had to go across the street immediately. I don't drive with a trailer often, so anything tricky I have to do is stressful.

Darrell T.
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I will be using this location and vendor for all my Moving and storage needs, Well done folks

CHRIS S.
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El cliente no dejó un comentario.

KARINA C.
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I have rented from this location before and will again. However, this time whoever had the truck before us had a cat in there that sprayed the front window(3×). Turning on the defrost was more then unbearable. The stench of the truck was something I cant describe as we rode with both windows down and welcomed the smell of the dump instead. I wish I had the time to exchange it so I could of finished running my errands. During these crazy times having shared equipment cleanliness is very important.

ROBERT W S.
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The guy that helped me was perfect, fast but showed me everything I needed to know, great job

EDUARDO P.
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Service was great, thanks!

Annmarie B.
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El cliente no dejó un comentario.

NICKOLAS C.
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El cliente no dejó un comentario.

Arthur R.
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Every time I use this store I'm amazed with how kind and helpful the staff is. They went above and beyond again. While in front of me they were advising another customer how to save money.

Kenneth S.
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Why would you open on the last Sunday of the week with one employee? I was there at 8:30. Store opened at 9:00. I was pre registered and still didn't leave until almost 9:45. The sole employee did the best she could.

ROSS B.
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Good service good people

Billy L.
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El cliente no dejó un comentario.

LESLIE F.
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These folks were delightful and helpful, thank you so much!

John B.
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Very friendly and helpful staff, quick and easy

SOPHEAP T.
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El cliente no dejó un comentario.

BUDDHI R.
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Good

Richard P.
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El cliente no dejó un comentario.

Jeffrey G.
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The phone answering system probably benefits U-Haul generally, and maybe the staff at the location, but it's too long and complicated. I did not want to enter the store during this Covid pandemic. (Even with everyone masked, exhalations from every person who's been in the store for the past several hours, or several days, is STILL INSIDE THE STORE! Masks only project your exhalations back ward, protecting people in front of you.) The very considerate and patient and understanding manager helped me navigate the complicated confusing online U-Haul Share site. Maybe easy for you. Not easy for me. He was great and I really appreciate his help.

JERRY PHILIP W.
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Bill Stone manages a solid team of customer focused service professionals. Both technical expertise & people skills appreciated as usual!

Shawn J.
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Easy and quick drop off

IVAN LEONARDO F.
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Prices are way to high definitely not using uhaul again for long hauls

Richard O.
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El cliente no dejó un comentario.

CLINT M.
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El cliente no dejó un comentario.

Beatrice A.
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Kv and Angelica went above and beyond to help us!!

Hannah N. | First Impressions |
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Very friendly service, the man in the office even helped my and friend and I load one heavy piece of furniture!

Jarrod J.
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Personnel at this location were knowledgeable, friendly and very helpful. My experience renting a trailer here was excellent.

Vicky A. | Overall Experience |
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Your front desk staff were always friendly and courtesy no matter what day or time that I stop by. Everyone was willing to asset and make sure my needs were met. Great staff

LORRIE H.
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Usually the truck gets pulled up forme but this time the man said, "its way over there." Pointing across the street to a parking lot with 12 uhauls and then he said. " just look for the number." The young man wasn't exactly rude but he wasn't very professional. And its been 3 days and I still haven't recieved my refund.

sheralyen B.
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I had a great experience!!

Jessica G.
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El cliente no dejó un comentario.

John J.
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El cliente no dejó un comentario.

Anastasia B.
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El cliente no dejó un comentario.

janet S.
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The woman that checked us in was way to slow.

Kenneth T.
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El cliente no dejó un comentario.

CYNTHIA S.
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I enjoyed driving the vehicle from this location. The last van I rented was not as updated.

Geoffrey W.
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El cliente no dejó un comentario.

JOSHUA CHARLES A.
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The gentleman who helped me was fast courteous and very helpful.

JAMES ANDREW L.
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El cliente no dejó un comentario.

BOB E.
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El cliente no dejó un comentario.

Natalie D.
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KV and Angelica were awesome. I saw both of them working so very hard and all well keeping a very friendly demeanor and attitude. KV went above and beyond. So helpful and caring about the valuable time of his customers.

Sean S.
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El cliente no dejó un comentario.

Jason D.
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Everybody was great and they got me in and out super quick!

SUSAN S.
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I never received the receipt for today.

William S.
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A employee his name is “K.V” , was very helpful in the entire experience. I've used this location a couple times now even though I live down the street from another location. Mainly because of the great customer service & experience I received from K.V at foster location. I would definitely recommend this location. Thanks K.V !

Steve M.
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Very courteous and knowledgeable staff. Easy to rent and had what I needed.

Melissa P.
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El cliente no dejó un comentario.

Joseph L.
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El cliente no dejó un comentario.

Charles F.
Clasificación:

Have a way for someone to post a video of the trailer before the leave. That'll keep all honest about dents or scrapes. Take headache out of “whom did what”. Nothing prompted this but it came to mind as a smart option when doing the check list of the trailer condition.

KATHLEEN RAE S.
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The staff was also very, very helpful.

ANDREW JON K.
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It would be nice if the website worked for after hours dropbox. Pretty busy location to be staffed by only one person. Nice guy and he got me out pretty quick, but alot of customers seemed to show up all at once around 5.

Laurie M.
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El cliente no dejó un comentario.

rafael M.
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El cliente no dejó un comentario.

MELISSA H.
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El cliente no dejó un comentario.

Sarn S.
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El cliente no dejó un comentario.

STEPHEN B.
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El cliente no dejó un comentario.

Tim M.
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This location is amazing. The guy who helped me check out has 10/10 customer service, and I definitely will be coming back to this location.

Danielle R.
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The place was very busy at peak times--perhaps another staff person to ease the load would help out.

CAMERON WILLIAM P.
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El cliente no dejó un comentario.

CATHERINE BRAGG C.
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El cliente no dejó un comentario.

Anthonette V.
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El cliente no dejó un comentario.

DANIEL MATEO B.
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El cliente no dejó un comentario.

PETER LEROY A.
Clasificación:

Bill was so helpful my 92 year old mother said the 10 hour ride was comfortable and the driver said it was a smooth drive. Thank you so much U-Haul.

Vanessa M.
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The truck was running really bad and the gas gauge wasn't working I won 11 miles and I had to put $20 in there

Daniel D.
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El cliente no dejó un comentario.

karen L.
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El cliente no dejó un comentario.

Kellie S. | Overall Experience |
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El cliente no dejó un comentario.

George J. | Overall Experience |
Clasificación:

Had the greatest experience at your facility located on Foster Rd. The General Manager, Willie Landingin Jr. worked with me on a prorated payment, as the monthly payment came out less than a week prior. My step-son had a similar situation at another storage facility, and they just flat out refused to help him or work with him. That's exactly why I will always do business with U-haul. Your customer service is always above and beyond. Thank you again, Willie!

Justin P. | Overall Experience |
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Thank you for making my move easy!

Justin P. | First Impressions |
Clasificación:

Excellent experience! Highly recommended!

Brian S. | First Impressions |
Clasificación:

Willy L., the manager there was great. He was clear about the process, friendly & helpful.

Kevin A. | Overall Experience |
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Excellent customer service even tho it was super busy

Michael S. | First Impressions |
Clasificación:

Thanks your service provided what we needed.

CHRISTINA J. | Overall Experience |
Clasificación:

Na

Sara J. | Overall Experience |
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Everyone is so polite, and helpful here.

John S. | Reservation |
Clasificación:

Fastest move into a storage unit ever. Quick and easy. Unit was easy to access from car. Cart was readily available. No line to counter, employees were friendly and helpful.

korina s. | Overall Experience |
Clasificación:

I was not happy that my rent went up $5 in a year. I was definitely not told that there would be an increase. Also, there was some mouse poop on my things.

Greg A. | Reservation |
Clasificación:

I reserved a u move box not a room and i went to pick it up and they said i had a storage unit reserved ruined my weeked he promised my card wouldnt be charged unhappy!! Ruined my weekend and move

LARESA M. | Overall Experience |
Clasificación:

The roofs in some units needs to be replaced.

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