Customer Reviews for U-Haul Storage of Everett

5,817 comentarios

6443 Evergreen Way   Everett, WA 98203
(NO ONSITE CUSTOMER PARKING U-Box Warehouse Open 9am/5pm)

(425) 353-3369

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(425) 353-3369

6443 Evergreen Way
Everett, WA 98203
(NO ONSITE CUSTOMER PARKING U-Box Warehouse Open 9am/5pm)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Employees were rude not very helpful, I stood around for 30 min while employees didn't even acknowledge me. The lights on the trailer were inoperable on one side, employees didn't care, I'm a professional truck driver and know the laws. The store overcharged me upon return and had to argue with corporate again!!! I will not rent from Uhaul ever again…. Very displeased customer, every time I have rented from any location. I have had issues with either reserved equipment not being there or being overcharged, sometimes several hundred dollars over…

Jason S. 
Rating:
4.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

BIRNEY J. 
Rating:
3.0

I'm tired of the lady at the counter being rude every single time I go there. She's condescending and off putting. Doesn't belong in a customer service job. I rent here often. I dread it because of her.

Patricia D. 
Rating:
1.0

We reserved and paid for a 12 foot trailer to be picked up at noon. We were an hour late picking it up to find out they gave it to someone else! And without calling us. I will not be recommending U-Haul to anyone.

MICHAEL DALE S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

LARRY R. 
Rating:
1.0

Came in and had to wait 20 min for an employee to actually come in and start helping people. Then when she did, she starts talking about cats to the client and another 30 minutes. Trailer was dirty

PABLO G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Anytime I need a moving van I come to the Evergreen Way site. They are polite, fast, and very efficient.

EUGENE G. 
Rating:
5.0

Customer did not leave a comment.

Leslie W. 
Rating:
5.0

Every employee I was in contact with was helpful, kind and courteous. From the phone calls to those met in person, I was so impressed with their patience and cheerful attitude. Kudos!

Michael E. 
Rating:
1.0

Have a clerk who is not an absolute jerk. Numb cunt with 2006 tattooed on her fingers Have enough clerks so customers aren't in line for an hour. Have a business location with some parking spaces. Jesus this place sucks. And your $19 van rental?? Bunch of lying fucks. Only good thing was check in by guy in lot. Quick and professional.

STEPHEN C. 
Rating:
5.0

GOOD JOB.

paul G. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

lora W. 
Rating:
5.0

easiest drop off ever.. piece of cake

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
1.0

Lady at the counter was very rude, the customer before me was rude to her and she took it out on me when it was my turn, the man working outside on the other hand was extremely helpful, I'd never go back, If i have a choice I'd deal with another uhaul location

Paul L. 
Rating:
5.0

When the ubox arrived, there was a hole in the plastic roof cover. However, the driver took the box back and later that same day, delivered another box with an intact cover. Good customer service, but probably best for your driver if the box was inspected before delivery.

John N. 
Rating:
4.0

Customer did not leave a comment.

ROGER H. 
Rating:
4.0

The self check in was ridiculous. It was WAY faster to just go inside. The gal was happy to help. This spot tends to be extremely busy & they never seem to have more than 1 or 2 people working at once. There's almost always a line for pick up & drop off. Unfortunately when people have to wait, they get rude with the employee. I've seen it here too many times! The people working yesterday were busting ass as usual! The rental was exactly what we needed & the price was reasonable.

JOSE P. 
Rating:
1.0

NEVER RENT FROM THIS LOCATION. THEY SCAMMED ME FOR $70 IN FUEL CHARGES When I picked up the van it's tank was so empty the fuel warning light was on. I put a few gallons in the tank when I left the yard and moved a few things locally. When I returned the vehicle they OVER CHARGED me $67 for fuel service and gas. I told them the fuel light was on when I picked it up and they asked I took a picture of it. Then claimed they couldn't find the picture of the dash that I uploaded to their website when I completed the online process. It clearly showed the odometer and the fuel warning light glowing.

Kelly B. 
Rating:
5.0

Nothing, the staff was helpful and friendly.

JOHN B. 
Rating:
3.0

They charged me for 4 gallons of gas when none was used.

SHARON MARIE H. 
Rating:
5.0

Customer did not leave a comment.

TERRI S. 
Rating:
1.0

Have the truck you agreed to on hand.

JOHN D. 
Rating:
5.0

Not put customers on eternal hold on the phone .

CHRISTOPHER O. 
Rating:
5.0

All areas were great.

JESSE GLEN R. 
Rating:
3.0

Container was guaranteed to be at destination by 9/25/21 but arrived early on 9/7/21 and I was not informed until 9/27/21

Russell R. 
Rating:
3.0

Didn't get a text until the next day. Rep put a wrong number.

LEE V. 
Rating:
5.0

Very friendly staff member and excellent customer service

JAIME R. 
Rating:
5.0

Great customer service.

KEITH M. 
Rating:
5.0

The U-Haul representatives were very professional, patient and customer-friendly.

JESSE J. 
Rating:
1.0

Customer did not leave a comment.

MELISSA M. 
Rating:
5.0

Fully satisfied with your service personally. Perhaps people should learn to use U-Haul more and rely on it.

LESLIE I. 
Rating:
3.0

Customer did not leave a comment.

Sarah B. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

LANA S. 
Rating:
4.0

More customer parking spaces.

DUC D. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

Customer did not leave a comment.

VALENTIN V. 
Rating:
4.0

U box arrived broken to Everett from Yakima Washington. Was supposed to go to cashmere Washington, broken box not fixed in Yakima and I was told couldn't be shipped further until changed to new box. I was originally told I would have to transfer my belongings to new box. As an older female who didn't load it alone the first time, they finally agreed to hire moving company to transfer goods. My experience with u haul has been horrendous from the beginning and I'll never use this company again and I'm telling everyone I know not to use it. I'm so glad, and surprised, I finally got my belongings and I no longer have to deal with u haul.

Debbie F. 
Rating:
1.0

The manager at this location was rude and disrespectful and showed no ability to provide customer service. She attempted to charge me for more miles than I actually drove. She blamed me for not checking the mileage on the van when I picked it up despite the fact that she did not tell me that it was my responsibility to do so. I naturally assumed that the staff would have already checked the accurate mileage themselves. Apparently not. She argued with me and yelled at me despite showing her exactly the route I took. A whole 8.3 miles compared to the 34 miles she said I drove. When I picked up the van she was busy joking with another employee about the weather and talking about how she just broke her coffee mug from the dollar store. Clearly her mind was not on her job and she did not care enough to tell me what I needed to know in order to protect myself from the mistakes made by the staff. Also the gas gauge showed that the tank was not full when I picked it up. I did fill it up before returning it despite the fact that I only drove 8 miles. How could I possibly recommend this location to any of my friends or family after this disastrous interaction? I believe the staff at this location need to go back to customer service 101. 10/10 for the equipment. 1/10 for the staff.

KRYSTYNA M S. 
Rating:
3.0

This was the 4th location I was moved to to get the trailer. Told I would get 50 credited to my account because reservation not kept as agreed. Never got it, been almost a month. Felt like I was getting jerked around and they changed my trailer size without asking like it was ok big deal.

BRIAN J. 
Rating:
5.0

All personnel were fabulous! They were friendly, careful and helpful. They were also very busy but made me feel well served!

RICK P. 
Rating:
3.0

I threw a box away in a dumpster I wasn't allowed to. Instead of approaching me with any tact whatsoever, I was treated like I'd thrown a gallon of paint on a brand new car. Horrible customer care. Very unprofessional. It was a cardboard box. One box.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

Anna W. 
Rating:
3.0

Get locations much, much closer to Monroe. A 25min drive for a trailer is not ideal

JOHN G. 
Rating:
5.0

I go here often when I need to rent a truck…..they are always great to work with, and have a large selection of trucks & trailers.

Jeremy B. 
Rating:
5.0

Be sure the vehicle is fully cleaned. We found a used face mask, comb, and chewing gum in the van we rented. Ewww.

LORI M. 
Rating:
5.0

Customer did not leave a comment.

JILL A. 
Rating:
5.0

Customer did not leave a comment.

gene T. 
Rating:
5.0

Customer did not leave a comment.

JAMMIE B. 
Rating:
4.0

Customer did not leave a comment.

Johnathan B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca V. 
Rating:
5.0

Clean equipment

JOSE JUAN M. 
Rating:
5.0

Customer did not leave a comment.

MARK ALAN F. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE JOSEPH M. 
Rating:
1.0

Costs way too much. I won't be using uhaul again

CURTISS W. 
Rating:
3.0

The service is always questionable at this location. It seems I have to always tack on 20 - 45 minutes for rental and return even I with an online reservation

DAVID M. 
Rating:
1.0

The truck was on top of a hill, at 71 years old, I had to climb the muddy road that was full of ruts to get the truck. It was a safety hazard. The counter was staffed with one person therefore service.was slow. Loved.the.truck, it.handled very well on the road.

susan M. 
Rating:
5.0

Customer did not leave a comment.

ADAMA K. 
Rating:
5.0

Good Equipment, friendly service.

Edward S. 
Rating:
4.0

Very, very difficult to reach this location by phone. They seem to have one line they answer snd another, listed on their website, that they don't. Had a very hard time trying to reach them the past few weeks in order to have the pods pulled out

Laura N. 
Rating:
4.0

Customer did not leave a comment.

STANLEY Y. 
Rating:
3.0

The pickup and dropoff in the same spot is confusing and crowded. A person to direct traffic would be helpful. Staff was excellent The location was very clean but it is not inviting.

john S. 
Rating:
1.0

Our contract stated that we were to drop the truck off at the UHaul location on 4th Ave in Everett, WA. We went there and they would not take the truck. They told us to go to another location. We called the 2nd location and they told us that they were going to charge us extra to drop off there. Getting this sorted out was a long and exhausting process. In the end we had to take the truck to another location. UHaul's scheduling and storage of trucks should not have been our problem. After a long cross-country trip this was tough. We had a contract and we expect UHaul to honor their own contract.

Nathaniel B. 
Rating:
4.0

There is no or very limited customer parking.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

To much qualification to rent a truck

Amare B. 
Rating:
5.0

The Uhaul website offered "scan and go" service for this location, come to find the "scan and go" service does NOT work, so i had to wait in the long line. If its known the service is not available why offer it and waste our time. I also went TWO miles and UHaul charged me over $100? what a RIP OFF

AMBER R. 
Rating:
5.0

U-Haul has the Everett location understaffed by far. The workers at this location are really nice and really helpful. I think they're really stressed out from the volume they are doing but was very little help doing it

LEE W. 
Rating:
3.0

It's too bad U-haul chooses to penalize customers who turn in the equipment early because we have to work the next day and get screwed out of another $20 plus tax for after hours drop

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

Kyle K. 
Rating:
4.0

I placed a pickup at a store that I had a storage unit at, and the next day got a call saying they didn't have that truck available. Added about 35 miles extra round trip and a ton more time. After picking it up and taking another hour and a half out of my day to pick this up, I got to the storage and noticed 3 trucks just like mine, that weren't rented out at all! I asked the lady who worked there and she said no they are all available, so I paid nearly 70 dollars extra when the vehicle was available where I had everything stored. I find this ridiculous, i had to drive out of my way and spend twice as much money because I was told they didn't have any. Seems shady and intentional if you ask me.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

tracy P. 
Rating:
3.0

Speed or efficiency is not a adjective to use with this location. Feels like visiting the DMV, that level of customer experience. If you don't check your equipment in upon return they will charge your for the following day. When I returned a employee was happy to inform me instead of performing their job. Good news your employee's have a future at the post office desk or the many places people dread visiting.

Leo B. 
Rating:
5.0

Customer did not leave a comment.

LANA S. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON L. 
Rating:
2.0

Customer service was a bit rude

JULIE H. 
Rating:
5.0

Since I didn't know what I was doing with hitching the vehicle trailer, the shop was friendly and went out of their way to help me. They are also open earlier than many other UHaul locations. Great shop, great staff, and business hours make it a great location.

MICHAEL J. 
Rating:
5.0

Related to the UHaul.com website, it is difficult to look up MovingHelp payment codes. The uHaul website in general is good, but takes a learning curve and is hard to use at first.

MICHAEL J. 
Rating:
5.0

None needed. Online ordering and scheduling were simple. Appointment was on time and work done was done timely. Second time I have used this location for hitch install and will do again if needed.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

juan S. 
Rating:
5.0

Customer did not leave a comment.

YURII N. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

My one criticism is about requiring a second contact #. I was not told that you would call that number right at the moment as my partner was on Graveyard Shift and the call woke them up and then they could not get back to sleep so went to work the next night burnt out - NOT COOL!! - You need to tell the customer that it needs to be a number that you can call right now in this very moment. And not just start dialing without asking. - Be thoughtful - be considerate please.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

chet B. 
Rating:
3.0

Only one person at counter on a Saturday morning. The line was out the door. My appt was for 9AM. It was close to 10AM before I was checked out. Not good at all.

GREG T. 
Rating:
1.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH R. 
Rating:
5.0

Great service and really accommodating. Explained all charges and gave a "hometown" feel to the business. I'll be back!

WILLIAM M. 
No reviews have been submitted for this location.

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