Customer Reviews for U-Haul Storage of East Spokane

Rating:

5.0

I would always recommend this location to anyone wishing to have excellent service and top-notch equipment.

Rating:

5.0

The guys were very good at getting me going and fast on getting the trailer hooked up. I will rent again when needed.

Rating:

1.0

To put paid 0 on here after taking 90$ for one day is ridiculous.. I will never use this location again

Rating:

3.0

There was blood on the gas cover to the tank. It would be nice if you offered lighter duty vans, I needed space more than heavy duty.

Rating:

5.0

give them a free rental.

Rating:

4.0

We rented a trailer for a day. The trailer got a flat on the freeway. U haul came out and changed the flat, but this pushed my return time back until the following day, which they charged me for.

Rating:

5.0

Friendly counter agent

Rating:

5.0

friendly and quick drop off. no trouble with paperwork

Rating:

3.0

Waited for 30 minutes for check in store ws not busy employees walked by did not acknowledge me even being there again store was not busy

Rating:

5.0

Nothing. Everything went perfect.

Rating:

5.0

Nothing it was a very pleasant experience

Rating:

5.0

Customer service agent was excellent. Very professional and friendly

Rating:

5.0

I think the price point was great! The trailer was hooked up and unhooked by staff. I did not use two sealed bags of pads and was denied a refund, when refunds are given for unused boxes, why? All in all it was a good day!

Rating:

1.0

Fuckin lock box wasn't coded with the correct key for us to pick up our truck on Sunday

Rating:

1.0

I was charged for fuel and truck cleaning even though the truck was returned fueled up and cleaned out. I have picked up trucks in worse condition than what was returned today.

Rating:

5.0

The customer service was excellent! Easy communication and quick service process with a great welcoming attitude. Thank you!

Rating:

4.0

Great customer service but this store needs more agents, the one associate was alone and on a very busy part of the month

Rating:

3.0

Manager was on break and did not come to help with issue.

Rating:

5.0

Titus and Kaye “Kye” were extremely helpful, professional, and attentive. They were trained well and helped me out the whole process. I would go back to this location again just because of these two young men.

Rating:

5.0

Great staff. Friendly knowledgeable. Overall good experience and the staff was very good

Rating:

5.0

Fix the U-City location, or make sure people go here instead of there. What a ridiculous experience trying to get a rental there was.

Rating:

5.0

Quick and friendly check out and return of truck

Rating:

5.0

Friendly check in and very helpful. They were great.

Rating:

5.0

One of the cleanest well organized U-haul location in the nation and I have visited numerous all around. Cas Morgan needs to be recognized for his knowledge, kindness & politeness as he helped me get knowledgeable with my rental and walked me through everything I need to know. He answered all my questions and got me on my way. Thank you!

Rating:

5.0

Awesome and easy

Rating:

5.0

This was the easiest rental experience I've ever had! And the nicest rental equipment as well! Thanks again

Rating:

5.0

Titus was helpful…

Rating:

2.0

Act like you like your job at least a lil

Rating:

4.0

Your app sucks. I reserved a van for 3am. It would not recognize my location and every time I tried to scan the bar code it would just go back to the same screen. I wasted a half hour at 3am in 30 degree weather just to have to go back in the morning.

Rating:

5.0

Friendly staff. Made the experience pain free.

Rating:

1.0

Please educate the employees on customer care. We returned the truck and were subjected to what seemed unnecessary inspections ( about the operation of the blinkers/lights and if noticed any loss of power or some other strange symptoms)..utter waste of time

Rating:

3.0

I rented a 17 foot but because the truck behind had keys locked in and couldn't be moved I was given a 15ft but was not told until I asked..when I asked for miles to be given in case I had to make 2 trips was told I would be charged lower rate and still pay miles. I didn't get everything in the truck. Was charged for 41 miles..The truck smelled of cigarette smoke..The online pick up and drop off were extremely frustrating

Rating:

5.0

No improvement needed everything went well staff very helpful and courteous.

Rating:

5.0

Staff was wonderful and even though they were busy, made sure to acknowledge everyone waiting

Rating:

5.0

Very professional employees! Excellent customer service!

Rating:

4.0

Just keep up the good work, you guys are amazing. Thanks to U-haul Team.

Rating:

5.0

Nothing

Rating:

5.0

Thanks

Rating:

5.0

Found everyone very friendly and helpful. No complaints. Will be renting again in 2 weeks for our last load of our move!!

Rating:

5.0

Free popcorn 🍿 in the lobby area.

Rating:

5.0

Case was fantastic in helping me out. Great employee!

Rating:

4.0

Staff were great.

Rating:

5.0

Great service

Rating:

3.0

All good

Rating:

5.0

Gabe and Titus cool guys who make it happen when I need them

Rating:

5.0

I've always had great service there.

Rating:

5.0

I don't like that you have to provide a reference every time you rent you should just keep track when someone is verified.

Rating:

5.0

Nothing. I've been using this U-Haul for the last 23 years. They're always friendly and knowledgeable and helpful. Five big stars for this U-Haul and the people that work there.

Rating:

3.0

I was charged for fuel when I filled it back to 3/4 of a tank like it was when I picked it up, I even have pictures of the fuel gauge and the mileage sitting in the lot before I left!!

Rating:

1.0

It's advertised at $19.95. Because we needed to drive 30 miles, the price changed to $45 and we needed to fill the gas tank up to 3/4 of a tank. We dropped off at 32 miles, gas tank where it was when we left and got charged over $60. Not impressed.

Rating:

3.0

I paid for a furniture dolly and it was not provided. I went back to get it a d was told they were out. When I picked the truck up, I was told they would go get the dolly to load onto my van. I should have been told at that time that none were avaiable so I could make other arrangements.

Rating:

5.0

Excellent service

Rating:

5.0

Nothing. I've been going to my U-Haul for my rental and storage needs for 23 years. The staff is knowledgeable, friendly and helpful. I wouldn't change a thing!

Rating:

5.0

The young gentleman that helped us was nice, and walked out to the truck with me and confirmed the tow dolly was unhooked. Would recommend.

Rating:

5.0

This place was great! Quick and easy and excellent customer service!

Rating:

5.0

The gentleman that was in charge was very nice and very knowledgeable and professional in helping me with a stressful move. 5 stars times two. U-Haul you have a great staff member on your team.

Rating:

5.0

the lights in the hallway where my unit never seemed to be working when I was there making it difficult to see inside the unit without having to use a flashlight. Other than that issue my experience was pleasant.

Rating:

3.0

The move-in back in December didn't go well at all, so I don't have a good experience then. The move-out was fine. The bathroom is filthy. Every time I've been there - probably 8 times since December and the bathroom is always disgusting. The sink and toilet, and floors are dirty. Obviously not cleaned very frequently if at all.

Rating:

1.0

I loved UHaul when I put my stuff in storage three years ago. Now I Would Never Recommend Them!!! I got a Ton of Overdraft Fees... After I'd Gone On A the App in Advance To Notify Them Of The Move Out Date, After I Had Paid Them For a UHaul Truck, After I Had Returned Their UHaul Truck, and After I Had Gone On the App A Million Times To Upload The Pics Of The Empty Storage Unit, and After I'd Spoke With Stephanie at the UHaul Call Center Because The App Wasn't Working For Days and Nobody Ever Answers Their UHaul Phone!!!!!! She Manually Went Into The Employee Portal and Emailed That Specific Store About Their UHaul App Not Working and Notified Them Because I'm Disabled and Don't Drive, And She Manually Deleted My ATM Card Information and Stephanie Told Me That Way If They Didn't Get To It For A Week or Two Then There Was No Possible Way They Could Have Access To My Card and Charge Me, In Fact They Owe Me A Refund For All The Days I Had Already Paid For In July Due To The Fact That I Overpaid UHaul!!!

Rating:

2.0

The loading bay was FILLED with garbage. I mean FILLED. Couldn’t open the second door into the unit so have to haul stuff fitting only through the door with the lock. Could barely open it all the way with the garbage behind the door. The unit numbers were not clear at all. No signs pointing to which way to go per your unit number. There was a rat poison trap in my unit which was not a good sign. All the lights were off in the hallway on the upper split level and it was pitch black dark. I had to use my flashlight on someone else’s door to even see my unit. The signs to even get into the unit for the first time weren’t clear. It didn’t tell me on the app which security system to use and which was to first alert the security system I was there and then the one for the actual garage door to open up to the docking station.

Rating:

5.0

Rented a unit for 2 years and never had a single complaint about it. Definitely recommend them for storage and also easy truck and equipment rentals. I should add, its air conditioned/heated! We moved everything from unit to truck inside the a/c. We also made use of all the free to use dollys and carts. They really make self moving an easier experience.

Rating:

5.0

Friendly and knowledgeable employees work here! If ever I have a question I always get an answer! I've been renting trucks for over 20 years at this site and I recommend it to all my friends and family.

Rating:

3.0

I have to go in to get an access card or number to be able to get into my unit because the guy at the counter was having issues with the system and couldn't set it up for me. I was not told the hours for access. And I try not to make recommendations to others for anything.

Rating:

5.0

The staff is excellent, they were always super helpful, polite, and professional. The following has nothing to do with the staff (they were great). I'm just curious why you'd build a two story storage facility with no elevators lol thats kinda absurd. But other than that s'all good 👍

Rating:

5.0

Depends, I have another fa cility I'm dealing with. Sometimes I think long enough storage, you guys should give a break. You have the special to get you to move in, but no break for long time customers I give you a 1 on that. Has to do with another facility I have with you with that.

Rating:

4.0

Vacated 1 storage unit because you kept increasing the price. will probably move out of the other one too

Rating:

5.0

Good people

Rating:

5.0

I'd like to thank all the employees that help me with my move. They were all so friendly and knowledgeable. I've been using this particular U-Haul location for at least 20 years. And I will always recommend them to my friends and family!

Rating:

5.0

So glad you had a truck and the perfect size storage unit for my son's belonging. Thanks.

Rating:

1.0

I've had continual problems with U-Haul from Cathedral City, Moving Help, U-Box customer service, and this location. On 12/8 I called to give 24 hours notice that I'd be there w/ movers to unload my 3 U-boxes. I asked that the boxes be dropped next to the storage unit so easy to unload. I was told that they would be ready, no problem. On 12/9 we arrived on time, and were told that no one there could move the U-Boxes to the storage unit, and 2 of the U-boxes were facing inward w/ no access to the doors. We spent 45 min moving items across the snowy, icy parking lot from 1 U-box to storage. It was slippery and dangerous. I complained again about the lack of communication and that I would've scheduled the movers to a time when the U-boxes would be at the unit. Finally, someone managed to get permission to move the other 2 U-boxes to the storage unit, and we were able to unload both boxes within 45 minutes. Today, 12/16, I received 2 email notifications that I was charged $108.85 for 2 of the U-Boxes monthly storage fees, even though the boxes were emptied and returned on 12/9. I've made 3 phone calls today. The unauthorized charges to my card are pending. Someone will supposedly get back to me within 72 hours. Yet one more screw up by U-Haul in the never ending saga of screw-ups. I regret even getting the storage unit now. I should've just moved it all out of any place owned by U-Haul.

Rating:

5.0

The guy who helped me was great. Friendly and efficient. It would be nice if there was some way to have all hours access. Prices are very competitive. All around impressed with the set up.

Rating:

5.0

Your front desk guy Ruben was amazing. He was doing the job of 5 people. He took great care of us as we were exiting our two units that we had for 12 years. Roberto

Rating:

5.0

Staff was extremely helpful and friendly. I had no problems moving in or out. I will always recommend U-Haul to anyone for moving or storing my goods.

Rating:

5.0

Amazing customer service! Love these guys! They were all awesome! Cass, Reuben and Cody!! Great job!!

Rating:

4.0

Facilities are great but your boxes suck

Rating:

4.0

It's hard to get a hold of a person to talk to and wait times are long but was very helpful when I finally got through

Rating:

5.0

Jordan was great! A huge help in getting what I needed quickly! Thank you Jordan

Rating:

4.0

I do like this place but I checked out Saturday and I didn't receive any money from the storage unit that I paid for a whole month. Thank you.

Rating:

2.0

The person at the uhaul location was absolutely wonderful and extremely helpful. However I rented a 20 foot truck and the phone agent reserved a storage unit the size of a closet. Also due to homeless people coming into the facility they had to lock the doors at 7 pm we arrived at 6:45 thinking we had till 10 pm… if I did not have a garage I would have had an issue

Rating:

5.0

We rented a unit that would keep musical instruments and electronics from freezing during a home remodel. Customer service was always great; when we rented, when I couldn't remember which unit, when I needed help "checking-in" and the loan of a broom and dustpan while checking out. I didn't stop the "auto-pay" promptly enough and it appears that they'll soon have my refund on it's way! Sorry to cause extra work. Thank you!

Rating:

5.0

They helped me check in and showed me how to get in and out. They also showed me how to get to my unit. It was really helpful.

Rating:

5.0

The staff was fantastic! I will be back!

Rating:

1.0

I am not a new customer. I simply updated my charge account information and received this notice. This being stated, I would like to question why I got a Delinquent Fee notice for $24.99 on 11/14/2021 at 10:53 AM and then a payment reminder on the same day, 11/14/2021 at 12:49 AM; less than two hours later? After calling and waiting for what seemed a half hour, I was connected to what I assume was a call center because the phone number for my local U-Haul Storage dealer in Spokane Valley, Washington (Unit #1096) seems to be a main number and not specifically tied to my local one. I was told by the first lady I spoke to, that my Visa Card expired in October of 2019 and that was why I received the delinquent fee notice, whereupon I stated that I would like to dispute the late payment penalty. I was then transferred without notice of to whom or to what department I was transferred to and spoke with a gentleman with whom I updated my bankcard information. He told me there was nothing he could do because it was my responsibility to update my charge card information. Up until this November payment, my account has been debited every month since November of 2019 and I have received texts including autopayment notices and a rate increase but no notice that my card had expired two years earlier. I used to receive rent reminders on the first of every month up until November of 2018, when I received autopayment notices only. It is a bit disconcerting when I am given no notice that my scheduled payment has not been received and then given less than two hours to remedy the situation. Should whomever reads this have an inclination to do so, I would appreciate this text being forwarded to your Customer Relations department. I would like to dispute this charge but cannot locate the right channel(s) to do so. Thank you for your consideration. Sincerely Yours, Wes Binkley

Rating:

2.0

Several issues at this location: When I tried to call with a question - could not get the staff on the phone, ever. When we mentioned that, they chuckled. And didn't provide any explanation. Got a late charge even though I had auto pay turned on. Overall, I was less than pleased with the staff here. The facilities were fine.

Rating:

5.0

Renner and Gabe are good with customer service. The location has no elevators but the stairs are sturdy. Clean and good security.

Rating:

5.0

Gabe was fantastic; he not only satisfactorily resolved a major storage problem, he did it while delivering exceptional customer service.

Rating:

4.0

7pm-8pm is a little early to be locked out, other than that no compaints so far

Rating:

5.0

Very helpful associates at the front desk!

Rating:

4.0

Management was non existent at this facility. I went in several times to the facility to talk to a manager and they were never there.

Rating:

5.0

10/10 would definitely rent from you again if needed. Thank you for the wonderful years of service.

Rating:

5.0

I have been a UHAUL customer for many years and this was by far the most amazing experience I’ve had!! Lisa and her team provided top notch customer service and went above and beyond to help us. I will definitely be returning to them for all my storage and moving needs. Thank you Lisa and team!

Rating:

5.0

I used the storage unit for over 25 years. It is safe and secure. The climate control of the units is outstanding.The people working there are very friendly and helpful. The only reason I have vacated my unit is because my lifestyle has changed as I have gotten older and I want to rid myself of many possessions.

Rating:

5.0

Great experience! Everything went smoothly and staff were always super friendly and helpful.

Rating:

4.0

Lisa and Zack did a great job helping me .

Rating:

5.0

Wow! The manager needs a raise! If I had a business that could afford her, I would hire her in a second! Great customer service and great personality. I really felt taken care of.

Rating:

5.0

The manager Lisa was amazing. There was a guy named Jeff(I believe was his name) who was so kind and helpful. I'm very comfortable having our belongings stored at that location. The staff really made it an easy and less stressful situation.

Rating:

5.0

These storage units are clean and seem very secure. The price is also very reasonable.

Rating:

5.0

This facility made it extremely easy for the move in and out. They provide carts and there is an easy garage access to back my truck up to.

Rating:

5.0

Covered move in bay is a very nice convenience.

Rating:

5.0

Amazing! Thank you!

Rating:

5.0

process was smooth and easy. Thank you!

Rating:

5.0

Wow! I have never had such a can do experience at any other Uhaul location, customer service here was amazing!

Rating:

5.0

Great staff! Went above and beyond! This location is the best.

Rating:

5.0

Super

Rating:

1.0

UHaul is a joke. Customer service takes too long to get ahold of, and rarely is able to help you before having to make 3-4 transfers. In person, the processes are ineffective and confusing, and interactions take upwards of 20 minutes for operations that are streamlined and efficient at other businesses.

Rating:

5.0

Cassidy was the best. Phenomenal customer service.

Rating:

5.0

the movers were exceptionally great, would highly recommend

Rating:

4.0

I Am sure that there will be some occasions in the future that I wished I had 24hr access to my belongings, But this works for now.

Rating:

3.0

The price of our storage unit was continually raised without any warning.

Rating:

5.0

Wish you were open till 9pm. Everything else was very professional. Glad to do business with you. I will if the need arises, be back.

Rating:

5.0

I wish there was later access past 7pm, but that would be the only thing I would change. I had a good experience.

Rating:

4.0

What made it tolerable in a very stressful time was the store manager Stephan . He was so nice and helpful could not have been more kind or accommodating...He also amazed me at how he could run the entire store and all it’s different tasks and still help every customer with a smile . Don’t ever lose that guy as a employee.

Rating:

1.0

I’m extremely disappointed I have been trying to speak with the manager and only get the voicemail I was over charged and the staff member I was dealing with was rude I asked for a supervisor and he stated manager wasn’t there I went to find another worker outside when I came back in with the other gentleman a female employee was there said she was assistant manager and the wife of the employee she was also rude and accused me of making false statement when I told her I felt the employee was rude. I want to talk to the manager to resolve the over charges. I have called several times to resolve this issue and can’t seem to reach the manager. I’m very disappointed with the customer service.

Rating:

5.0

Very nice manager. Very clean facility.

Rating:

5.0

They were very nice & helpful. We would use them again.

Rating:

5.0

Excellent service

Rating:

5.0

Excellent staff. So helpful!

Rating:

5.0

Wonderful staff!

Rating:

5.0

Lisa was amazing!!! The rest of the staff was great toooo!!

Rating:

4.0

Your job is not an easy one especially when people are moving and they are already stressed out. Keep up the hard work and thank you for the help.

Rating:

5.0

Fast and simple.

Rating:

4.0

They worked with me and supported my move in so many ways. The staff was kind and helpful.

Rating:

5.0

friendly service very helpful all smiles answered all my questions

Rating:

4.0

The drive in loading & unloading garage with available carts were very helpful & convenient. The staff were always helpful, friendly and pleasant.

Rating:

5.0

The whole place was filled with happy people happy to help out with all my needs and it was an awesome experience! Thanks!

Rating:

5.0

Lisa was amazing on both interaction. Lisa handled my move out quickly, professionally and thoroughly. I appreciated her friendly demeanor.

Rating:

5.0

Quick and friendly/ fair price Will use them again

Rating:

5.0

Great service. No surprises. Very helpful and knowledgeable crew.

Rating:

5.0

Manager and staff were great.

Rating:

4.0

They were nice and friendly.

Rating:

5.0

Great business

Rating:

4.0

Eh.

Rating:

5.0

The staff were very nice and helpful we had no problems. Our storage area was easy to get to and very clean we would recommend this uhaul location to family and friends anytime. Great job.

Rating:

1.0

All very rude, I’ve always made my payment on time Got a late notice and realized that there were two payments that I have proof I pay for are missing

Rating:

4.0

Everyone there was always very helpful, friendly & courteous.

Rating:

4.0

you need more individuals working inside on the retail side have been in there many times and I’ve had to wait and wait and wait

Rating:

5.0

Very caring people!! Shout out to Brenton for ALL the help and support you provided for me.

Rating:

5.0

I have to say that Brenton went above and beyond to help.

Rating:

5.0

Very helpful and accommodating.

Rating:

5.0

Great!

Rating:

5.0

Every time I went to U-haul I was greeted by employee's who were very friendly. I would recommend this location to anyone.

Rating:

5.0

It was a very easy process to move in and out of the storage and the place is super clean

Rating:

5.0

I was very happy with the staff. Very friendly!

Rating:

5.0

Facility and employees were great. However, the free movers we had were another thing. They broke 3 pieces of our marble and scratched table top. All in all about $3000 in damage. So free it wasn't

Rating:

3.0

.

Rating:

5.0

Nicole Thompson was very professional and helpful during my time at u-haul. All other staff was attentive and ready to help.

Rating:

5.0

Have had no issues at all... Great customer service... Very friendly... Heated garage thing you can pull into n unload your car that's the best part... Totally recommend...one more thing thank yous!!!

Rating:

5.0

Nicole was so great and helpful...it was an awesome experience!

Rating:

5.0

Nicole who turns out to be a manager was always friendly & helpful when ever I had to go into the store. I still have one more unit there because of how well I was treated.

Rating:

5.0

Nicole was very patient and helpful. I appreciate her taking the time to help me find the right storage unit for my needs and not rushing.

Rating:

5.0

Great place. Staff was friendly and helpful.

Rating:

5.0

Staff and owner were very helpful in fact even helping with moving items to storage to climate controlled unit. I would highly recommend this facility.

Rating:

5.0

The storage facility worked with us and made a very stressful time a little less stressful. Thank you!

Rating:

4.0

It was finr

Rating:

5.0

Great experience, super customer service!

Rating:

5.0

The people I meet in person at the locations are always awesome! The people I get when I call the 800 number are usually rude.

Rating:

4.0

No comment

Rating:

2.0

While the facility was clean and inviting, the management really has some work to do with their customer service. Moving is never fun or easy, management here could learn from the great employees.

Rating:

3.0

We only returned a Ubox. Ubox was fantastic but phone contact is horrible. Extremely long wait times, usually to a central number that knows nothing and transfer you to other sites that know nothing.

Rating:

5.0

The staff were very helpful!

Rating:

5.0

No comments.

Rating:

5.0

I only wish all units where on main floor and not up the stairs. But besides that it was perfect.

Rating:

5.0

everyone was great

Rating:

3.0

At first they put a 60 yr old disabled woman on the 2nd floor. Offered n o help. Demanded we buy their lock instead of a good one we already owned. They were unfriendly.not helpful. I wouldn't go

Rating:

3.0

It took an urgent call from me to get my boxes released to my unloaders. I understand it’s a busy time of year but I think your processes need to be improved to ensure better customer service.

Rating:

1.0

I spent about $4000 moving U-boxes across country and storing for 6 months. I was charged an entire month of storage for 2 days (because I was on automatic payment) DON'T DO AUTO PAYMENT!

Rating:

1.0

I will NEVER use U-Box again. Ginger did the best she could. But the entire operation & communication was awful. The boxes weren’t delivered or picked up when they were scheduled. Awful!!!

Rating:

3.0

Issues with payment. Double charged when I was on automatic, so took off of automatic. Then the system changed, and the charges lagged a solid week or so to my bank (Bank insisted was Uhaul).

Rating:

5.0

Thanks

Rating:

5.0

Great site and great team. Very helpful group of people.