Customer Reviews for U-Haul Storage of East Richmond

18 comentarios

535 Commerce Rd   Richmond, IN 47374
(North of 40 behind the McDonalds)

(765) 200-7354

Horarios de la ubicación

  • Lun. - dom.: 24 horas

Servicios en esta ubicación:

Contáctanos

(765) 200-7354

535 Commerce Rd
Richmond, IN 47374
(North of 40 behind the McDonalds)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very good service. I was very happy with the U-Haul vehicle and the storage unit. 😊

Amy W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittany C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer m.  |  Online Move In 
Clasificación:
5.0

People there are very helpful and polite... I will take all my business to that store

VICTOR O.  |  First Impressions 
Clasificación:
1.0

I always paid my rent on time for my unit. The last month I was charged $15 late fee because you guys took over and the lot manager basically told me you're Out of luck I can't give you a refund.This is bad business business I pulled my stuff out of your unit on the 1st and will be finding somewhere else to store my stuff. What a disappointment

CHAD O.  |  Overall Experience 
Clasificación:
1.0

The buy out of Stronghold Storage in Richmond, Indiana, was poorly executed. Along with no indication if an office person would be accessible on site rather than having to drive two or more blocks to get to someone for issues, the prices were also immediately raised. Additionally, the local manager, Johnte Williams, was unaware of emails that were being issued in his name outlining free insurance for the first month. When this was pointed out, he was rude in his response, denying knowledge of any such email. A dissatisfactory experience all the way around.

MARY G.  |  Overall Experience 
Clasificación:
2.0

My above answers are all based on "were". As in past tense. Since you've taken over the entire experience has gone south. Your office staff was amazing and it is a shame you will no longer have them on site. I no longer have items to store at your facility, but if I did, having them there is what would bring me back. You bought the facility, fired the staff and raised your rates. You are now wanting more money for an unstaffed facility with no additional amenities. What would bring me back to U-Haul's storage facilities? I understand you need to make a profit but I'm afraid that with the rates you are now charging you have priced yourselves well above the market and your business will suffer as a result of it. You are charging more for less and that won't go over well. Had I required more time using a storage facility chances are I would have moved my belongings to a better priced storage facility, if only as a matter of principle. I know some people might be stuck, because moving your belongings is expensive, and some can't afford to do it. I am not one of those people. Don't you think people will notice that you are charging more than comparable facilities and offering less services? Well, I suppose it won't affect me but I think what you are doing is wrong and it will make me reconsider U-Haul as an option regarding moving trucks, etc. I disdain a company that tries to squeeze every penny out of its client base solely on the basis of margin. You might want to rethink what you are doing as in the end your bottom line will no doubt suffer from your poor decision making. Regards, Matthew Cummings

MATTHEW C.  |  Overall Experience 
Clasificación:
4.0

Only issue was we was told it was free first month then when we got there there was a 10.95 cent charge for insurance that needed paid after loading funds on card the computers went down then we were told there would be a lock on storage unit door and there wasn't but they promptly brought us one however I done sent for another lock to be purchased but that's because I had 3 names need 3 keys thanks for all yalls help much appreciated

Darlene h.  |  First Impressions 
Clasificación:
5.0

Excellent Customer service!!!

Dewey I.  |  First Impressions 
Clasificación:
5.0

Thank you much

RODNEY H.  |  Overall Experience 
Clasificación:
5.0

The Staff is very Friendly

DIANA D.  |  First Impressions 
Clasificación:
5.0

The guys I talked with were friendly and helpful.

JUDY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CAROL C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WARD C.  |  Overall Experience 
Clasificación:
4.0

My only issue is that you are converting this to a remote site. Personally, I love the couple who've managed it for years. They are friendly, professional and they live onsite, which makes me feel very secure. I understand you will be eliminating what I feel are very crucial staff positions in the name of saving money, all while raising our storage rates. Because of this it is likely I will be removing my things from your facility, I've not yet decided. You know, profits are important, they keep your shareholders happy and keep you afloat. However, when profits become more important than people, your core business being keeping people happy, then you've lost site of your mission and have fallen lock step in with every other run of the mill storage facility where the person doesn't matter and the monthly payment is the only thing considered. While I'm sure you will maintain some of your customers it is also likely, even probable that many will not adjust as easily to you walking in, dismissing well liked staff, and raising rates, while reducing services. You may be the new owners but just who do you think you are. Why don't you go build your own facility elsewhere and leave us as we were. U-haul does not as a general rule come with very high marks for operating their customer service aspect of the business very well. You force people to wait in long lines and keep them on hold for far too long. When I found out it was your organization that purchased the storage facility I've been happy with for a long time my heart sank. I knew that instead of the personal service that drew me to this facility I would now be faced with a slew of corporate policies and procedures designed, not to make me happy, but to put as many of my dollars into your pockets as I will allow. It won't be many, I plan to be taking my things elsewhere as soon as the smallest disruption on your part ensues. And by the way, I will always be the customer of the people I signed my contract for, you will receive a monthly payment only so long as I need to look elsewhere.

MATTHEW C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY C.  |  First Impressions 
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