Comentarios del cliente para U-Haul Storage of Costa Mesa

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Costa Mesa

Grado total:

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Douglas F. | First Impressions |
Grado:

My pickup experience, FREE month storage & drop off were all so far above expectation. Everyone I spoke to was awesome and went out of their way to accommodate me

eryka m. | First Impressions |
Grado:

Was ok

Christopher P. | First Impressions |
Grado:

Didn’t move into ur storage because nothing was as reserved. Used a different storage company

ANTONIO E. | Overall Experience |
Grado:

Never saw any personnel from the storage location, but the staff at the u-haul rental were professional and courteous

John K. | First Impressions |
Grado:

Thank you

Richard U. | Overall Experience |
Grado:

Lots of people living out of storage unit

Michael Y. | Overall Experience |
Grado:

Thanks for the one month free storage. After renting a trailer.

Luisa R. | Overall Experience |
Grado:

Very poor maintenance storage unit. The unit I rented door was damage. Last weekend I hired a moving co. to move 75% and the only elevator was not working for the past 5 days. It cost me more $$mov

mary c. | Overall Experience |
Grado:

The front desk person was very professional and efficient. Thank you; if I have the opportunity to use again, we will do so or recommend you!

Brian or linda C. | Overall Experience |
Grado:

Terrible

Wagner M. | First Impressions |
Grado:

Jonatan was very helpfull

MARILYN K. | First Impressions |
Grado:

People living there and cooking which brings more and more rates.i don't feel safe there and hope myfurniture doesn't get ruined.

Brian or linda C. | First Impressions |
Grado:

never been treated so poorly. been trying for 2 days to talk with mgr. Jonathan Sosa.....no response.

debra h. | First Impressions |
Grado:

Lost our reservation and had terrible service. Went with a competitor and are very happy.

Kaitlyn B. | Overall Experience |
Grado:

.

Emily H. | First Impressions |
Grado:

The Employee helping me with checking in did not know any of the answers to the contract and kept asking his other Employees. He provided me with wrong information for when I could get into my unit.

sophie R. | Overall Experience |
Grado:

There are homeless people getting in and out of the facility to use the bathrooms and wander around inside. When opening the door to grab a dolley I saw two homeless drug addicts loitering inside.

Kimberly J. | Overall Experience |
Grado:

The staff at the storage unit is outstanding! Vanessa is very professional and Celia went above and beyond to help find me a cart! She was kind and very nice. She went above & beyond! Excellent servic

Herlinda M. | Overall Experience |
Grado:

Helpful!!

whitney o. | Overall Experience |
Grado:

This place was a awful. As experience from the get go. And to for the cherry on top it’s filled with homeless people. Doing their laundry in the bathroom, living in the units. Fighting in the halls

Stephanie Ann L. | First Impressions |
Grado:

Clean, friendly, easy. Thank you.

MICHAEL C. | Overall Experience |
Grado:

I would fire the manager, both of the assistant managers, and definitely Brandon Williams. Experience their top-notch “personal discretion assessment” session provided by idiots with a sketchy past.

robert B. | First Impressions |
Grado:

Wait too long to check in. An hour in total with customer in front first, then my turn with about 4 people then waiting after me. I missed getting into unit due to cut off time at 7 Pm. Cancelled.

Susan N. | First Impressions |
Grado:

All went very smoothly.

Bill S. | Overall Experience |
Grado:

Outstanding customer service!

whitney o. | First Impressions |
Grado:

Still waiting on corporate to call me!

David F. | Overall Experience |
Grado:

very secure, and well lighted

Catherine N. | First Impressions |
Grado:

The gentleman helping knew his stuff and was very helpful.

Bill S. | First Impressions |
Grado:

Great service!

WESLEY K. | First Impressions |
Grado:

Worst experience ever! Please call me at 602-909-7712. Thank you

MARYANN L. | Overall Experience |
Grado:

This storage facility is very good.

Casey B. | Reservación |
Grado:

Very good so far

Levi P. | Reservación |
Grado:

Staff was great,very helpful, just glad I wasn’t in a hurry. Team took extra steps due to the fact of slow computers; While also having to answer phones while helping guests in store. UPDATE COMPUTERS

Marki G. | Reservación |
Grado:

Easy online move in, but confusing facility access. Also light appears to be out in my storage unit

GUALBERTO M. | Overall Experience |
Grado:

I was a customer for over 2 years, during those 2 years a saw a lot of sketchy people, while trying to move out I rented a truck with help and I had no access. Terrible experience, even worst staff.

ALICE C. | Overall Experience |
Grado:

Thank you

Mayuri K. | Overall Experience |
Grado:

great service! Staff really went the extra mile. I also like the "leave gently used items here" area.

Deborah M. | Reservación |
Grado:

I am being discriminated against. And the general manager will not call me back to resolve this issue even after i filed a complaint with uhaul. Seems as tho Mr. Sosa does not care about the customer.

Deborah M. | Reservación |
Grado:

I called uhaul to rent a 24hr access unit. they assured me that 2550 has 24 hr access units but when i try to rent one it is impossible. this is false advertising. and your people are very rude. why?

Deborah M. | Reservación |
Grado:

i am looking for a 24 hour access storage . you advertise 24 hour but when i try to rent a 24 hr access unit it becomes impossible even tho i call and im assured it is 24 hr. ......false advertising!

Raymond A. | Reservación |
Grado:

Elevator shut down by city fire dept. facility is touted as “secure”, but is filled with homeless people living in the units. The few with cars leave their cars in the small shaded areas for loading.

Seanna O. | Overall Experience |
Grado:

Very accommodating, GREAT service. I wish that dollies had been easier to locate & that there were more of them. I wish u-haul didn’t re-route calls & I could call location directly

Catherine G. | Overall Experience |
Grado:

Initially rented me a damaged unit, no lighting in unit, harrassed by a person living inside a unit, lack of personnel at storage building, no receipt for checkout, no response to calls at office.

Loretta B. | Overall Experience |
Grado:

The one thing I did not like is when it came time to close out the storage within the first month they would not prorate the rent.

JOAN A. | Overall Experience |
Grado:

Very professional and courteous and helpful staff.

nina J.
Grado:

El cliente no dejó un comentario.

JOANNA R.
Grado:

Everyone at this location was extremely helpful and courteous. When I learned I needed to extend my reservation, it was no problem. Prior to picking up the rental vehicle, I ordered supplies that were ready upon my arrival at the location to pick up the vehicle. I will definitely recommend this location and U-Haul in general, to all my friends and family. Thank you.

RICHARD E.
Grado:

Cindy was very helpful and pleasant to work with.

MICHAEL H.
Grado:

El cliente no dejó un comentario.

CATHERINE M.
Grado:

I went to Doheny first and he made me wait 30 minutes to tell me that I was at the wrong location. I left Doheny very angry. I will never go back to Doheny. San Clemente was wonderful. They scrambled to get me a truck. I was so grateful, I will always go there even thought it is farther from my house.

JOHN H.
Grado:

Truck was not ready when reserved. Had to pay movers 4 hrs to wait for truck.

JEFF T.
Grado:

Jase was not only extrordinary but went above and beyond my basic expectations. I myself have rented from here very often and had lowsy service and also had to resort to hollering across the lot to be serviced. Jeff is the man. He's always there for my needs. He even dropped all of his tools in an instant totally disreguarding any concern on to what he was working on just to help me with my boxes. . .What a guy! I love san clemente uhaul and keep on haulin . . .

Don T.
Grado:

El cliente no dejó un comentario.

JESSENIA R.
Grado:

Don't waste you're time trying to buy the best locks or buying the insurance incase you feel you're stuff will get stolen we bought the best lock that's pick proof and tool proof but when our uhaul was stolen we went to recover it after it was found. Our lock had not been broken so the thirds actually tore of the handle of the uhaul stole all our things. Uhaul wouldn't cover anything because apparently they only cover damages not thefts. We are military and were PCS'ing so thanks a lot uhaul for being cheap.

DANIEL I.
Grado:

Why does there seem to be a luck factor on whether my customer info is saved at this and other U-Haul locations? I have become an at least once every 2 week customer, and in this day and age my info should be available to expedite my transaction. How about a frequent renter program?

ROBERT P.
Grado:

I would have trouble doing business without you. Robert Poff

CHRIS C.
Grado:

The staff was so helpful and nice. It was totally unexpected and refreshing. Thanks!

AMANDA R.
Grado:

Hire more check-in/front desk people. I waited 20 minutes to get my truck on Sunday. There was one person working the desk.

MIKE B.
Grado:

Very quick and efficient. Nice people to deal with.

Deborah T.
Grado:

El cliente no dejó un comentario.

NICHOLE W.
Grado:

Wonderful experience!! Terrific fast service, very organized, super friendly people. LOTS of trucks! Open early & I was very happy they were also open late until 7pm. THANK YOU! Nichole

NORMA W.
Grado:

El cliente no dejó un comentario.

turi D.
Grado:

The guys were great in going over everything both @ pick up and returning. The woman that checked us in is either not a morning person or had had a bad night. Not friendly at all and was very short & abrupt in her attitude. Quite a difference from the friendliness of the female that helped when making the reservation. Otherwise all was good...

garland P.
Grado:

Staff extremely friendly; outstanding customer service; would recommend to all my friends of the San Clemente, CA U-Haul office!!!!!!

BRENT R.
Grado:

excellent and fast service. thanks.

MARK H.
Grado:

El cliente no dejó un comentario.

ERIK J.
Grado:

El cliente no dejó un comentario.

MATTHEW M.
Grado:

El cliente no dejó un comentario.

miguel R.
Grado:

El cliente no dejó un comentario.

mike W.
Grado:

El cliente no dejó un comentario.

Mark T.
Grado:

This is the 5th time I have rented from this location. I don't have one negative comment. Professional, efficient, and most of all, helpful. I will have to complement the line guys. They work hard and have great work ethic.... all of them!

LUKE O.
Grado:

El cliente no dejó un comentario.

DOUGLAS B.
Grado:

El cliente no dejó un comentario.

TODD W.
Grado:

switch and bait called one location and had to go to another to pick up truck. The over charged me for gas after we filled it up to quarter tank.

NICOLE L.
Grado:

truck ran great, and appreciate your flexibility if we needed to show up a little late, and not charging an extra day fee

rebecca H.
Grado:

They help make my move easy & efficient : ) Great location too!!

steven S.
Grado:

Excellent customer service on check in and check out. Truck was ready exactly on time.

MARYSE S.
Grado:

El cliente no dejó un comentario.

PAT P.
Grado:

Everone was very nice and the truck was waiting in front for us to pick up. Return was easy also.......

ANDREW C.
Grado:

I have used this location several times, the staff there are all very friendly, very quick and very professional at what they do as well.

DONALD C.
Grado:

Good people, well maintained equipment.

erik J.
Grado:

El cliente no dejó un comentario.

MICHAEL L.
Grado:

You all at the San Clemente store ROCK!!!!!

GREGG H.
Grado:

El cliente no dejó un comentario.

CHRIS M.
Grado:

El cliente no dejó un comentario.

DALE F.
Grado:

Very friendly and helpful staff both in the office and in the yard!

BOB K.
Grado:

El cliente no dejó un comentario.

Ronald B.
Grado:

El cliente no dejó un comentario.

Sean A.
Grado:

The hitch ball was put on upside down and we didn't know it until we got to the Kitsap location when the UHaul representative said that is why we were struggling with the van dragging the chains. It should have been installed differently. Other than that...everyone was wonderful!

Margo T.
Grado:

The U-Haul representative in the store reminded me that the "average" person can move in 6 hours or less. This 60 year old is not the average mover. Then she asked again if I really needed the truck for two days, to which I replied "Yes". Then she stated that I was tying up the truck for another customer...what am I? Am I not a paying customer? I recieved NO discounts and I had to pay for the vehicle for those 2 days. I AM a paying customer and U-Haul lost absolutely NO money. I am a 60 year old woman who, along with her 40 year old daughter, was loading a truck by ourselves. I had a one bedroom with wall to wall furniture, which included a 200lb desk and 14 boxes of books, 3 desks and other "normal" furniture and loaded boxes. I did not appreciate her comments at all and felt they were unnecessary. Thank you

JEANNE T.
Grado:

El cliente no dejó un comentario.

Gregory H.
Grado:

Great location!

Tracey D.
Grado:

El cliente no dejó un comentario.

Janelle O.
Grado:

El cliente no dejó un comentario.

LLOYD A.
Grado:

El cliente no dejó un comentario.

DOUGLAS S.
Grado:

El cliente no dejó un comentario.

SHERYL A.
Grado:

The owner of the San Clemente location almost did not match the Budget rental truck rate I was quoted on-line. I called customer service and they told me I had to take in the quote that I got from Budget to the location and they would have to adjust it in the store. When I got there the owner told me that she doesn't do that and didn't know why customer service told me that. But because they had she would go ahead and do it. I almost walked out and just went to Budget.

Joel P.
Grado:

Everything was done online, easy and fast!

CHRISTOPHER S.
Grado:

Amber and the manager are very good at what they do. I'm impressed! I'm definatley coming back : )

HEIDI P.
Grado:

El cliente no dejó un comentario.

DOUGLAS C.
Grado:

making it easy to get deposit back. It was very hard for it to happen and the lady at where i had returned it wasn't very nice

NORBERT G.
Grado:

I have o be honest i was hesitant to rent from U haul. I had a very horrible experience with the store in Lake forest. It was run by junkies and they ended up stealing form us. This was in 2008 and I swore Id never use uhaul again.. This experience was totally different and I thank you for an easy rental. We will definetly come back here and recommend this location to others.Thanks again

STEVE F.
Grado:

The man who assisted me in the yard was very helpful and very customer oriented.

Charles M.
Grado:

I received a text message the morning of my rental instructing me to go to a different location than was on my confirmation email. I didn't realize that needed to call and confirm the change and when I went to the new location I was given, they were closed. U-Haul Traffic advised me to go to the Avenida Pico location where a truck would be available. When I arrived there was another customer on the phone with customer service complaining that because he was late his rental was cancelled. The same truck that was now assigned to me. The desk agent took it upon herself to reassign another vehicle that had been assigned to a third customer to me and to let the complaining customer keep his rental. It was a lot of unnecessary drama that soured my experience with U-Haul.

steve H.
Grado:

El cliente no dejó un comentario.

CHRISTEE B.
Grado:

Everyone is very friendly and helpful. I would diffently refer friends to this location.

DAN S.
Grado:

The first location on Calle Valle, in San Clemente was not open for business at my appointment time 9:00 am. I waited for approximately 25 minutes and then called U-Haul 800 and had my reservation moved to Pico location.

ASHLEE H.
Grado:

Everyone was so helpful and had such positive attititudes from the second I got out of my car. The gentleman in the lot was very helpful in helping us determine the correct sized rental to serve our very last minute needs! I called at 10:15am and was able to pick up a truck by 11:00am. The woman inside were quick and efficient. I was definitely be recommending them and using this location again!!

CINDY R.
Grado:

El cliente no dejó un comentario.

JULIE D.
Grado:

Travis was extremely helpful replacing the fusefor the back brake light and making sure I understood how to load the car onto the auto trailer. He took as much time as I needed.

harry L.
Grado:

El cliente no dejó un comentario.

Sheryl M.
Grado:

El cliente no dejó un comentario.

JOHN W.
Grado:

Originally sent to Preferred Towing - for Monday drop off by 7:30AM sat for 35 minutes - wasted my time - called emergency number and told holiday not showing up. Took to alternate location who were good. Could have used another day but messed up the morning. Would appreciate a comp day's rental for 5X8 trailer to make up for my inconvenience? JS Weaver aquawalker@comcast.net

LEE H.
Grado:

Friendly and helpful staff. Great location, selection

GARY W.
Grado:

A one day rental that advertises for $29.95 actually cost $154 for including a dolly. I picked up at 1:00 and returned at 6:00, with $30 for gas (I drove less than 75 miles...that is $2.45 a mile...a little pricey.....

GREGORY G.
Grado:

All staff at yard were extremely helpful and courteous

LINDA P.
Grado:

El cliente no dejó un comentario.

KYLE B.
Grado:

THE RENTAL LOCATION WAS GREAT. The toll free number was confusing and took 30 min to make a simple reservation.

Daniel S.
Grado:

I had occasion to make a panic stop when the car in front of me unexpectedly stopped. The unloaded trailer kept pushing me toward a collision with that car and I stopped within one foot of their bumper. Since I was returning the trailer after hours, I called the renting location to report that the trailer's braking system had not worked and that the trailer almost caused me to have an accident. The agent told me that the trailer does not have brakes and relies on the vehicle to stop it. I told her it did have brakes and that she should make the report. I have not had any feedback regarding what they found. It would be nice. (I'm not looking for compensation, just a bit of training for the agent.)

ANDY S.
Grado:

Can't think of anything unless you want to lower your rental rates

Mirinus B.
Grado:

El cliente no dejó un comentario.

gregg S.
Grado:

El cliente no dejó un comentario.

AMY S.
Grado:

I called to square my bill, the next day after my return. I spoke to gentleman who assured me the bill had been closed and there was no further action on my part. So the next day when U-haul manager called me she started out by yelling at me saying "YOU KNOW YOU OWE ME MONEY AMY" what lovely customer service even after explaing to her what had happened she seemed not to care stating my card was declined. Of course I had another one to use. I felt bad after that and still do

DAN E.
Grado:

El cliente no dejó un comentario.

SCOTT P.
Grado:

El cliente no dejó un comentario.

SARA D.
Grado:

El cliente no dejó un comentario.

JOHN T.
Grado:

Down to earth people and very helpful.

MICHAEL F.
Grado:

El cliente no dejó un comentario.

James H.
Grado:

El cliente no dejó un comentario.

MARISSA G.
Grado:

El cliente no dejó un comentario.

Donald C.
Grado:

Treat me like family...good people.

BROCKMAN B.
Grado:

El cliente no dejó un comentario.

PAUL W.
Grado:

Cindy and Jeanette are two super employees. Keep 'em at all costs....

MOHAMMAD G.
Grado:

El cliente no dejó un comentario.

chuck O.
Grado:

El cliente no dejó un comentario.

MARK A.
Grado:

offer a pick up service (a ride to the location)

SHERYL C.
Grado:

El cliente no dejó un comentario.

KARIE M.
Grado:

Lower Prices!!!

charles B.
Grado:

El cliente no dejó un comentario.

steve A.
Grado:

El cliente no dejó un comentario.

JOE L.
Grado:

El cliente no dejó un comentario.

charles B.
Grado:

El cliente no dejó un comentario.

THOMAS H.
Grado:

El cliente no dejó un comentario.

CONSTANCE H.
Grado:

El cliente no dejó un comentario.

JAMES M.
Grado:

Maybe detail my car for free while I am using the truck for the day? MMmmm. Maybe a bunch of guys available who are willing to move some heavy stuff for just a 12 pack of beer. Oh. Explain how to adjust the mirrors. I was afraid to shove the things manually, and could not find any way to do electronically. It was a great experience renting from you guys as always.

No reviews have been submitted for this location.

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