El elevador no cirve estuve esperando que yegaran para que lo pusieran atrabajar espere como dos horas Pero una señora que trabaja en limpieza ella nos ayudo para que funcionara el elevador grasias a ella terminasMario R. | First Impressions
Customer Reviews for U-Haul Storage of Costa Mesa
U-Haul Truck Share 24/7© Location
Costa Mesa, CA 92627
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I was informed to go to the wrong location, with my movers who had to wait an hour until I got back. Which I was of course billed for. My key card did not work for 30 minutes and works about 1/25 swipes. I was also informed I'd get a first free month online being it was a one way drop off and it was changed last minute when I checked out. There was a giant line behind me that I had just had to wait in so I just paid the fee and moved on. I talked with customer service and they mentioned I should get this one month refunded back; can this be done?Cameron G. | First Impressions
The Key card system was not registering properly. Difficulty in assigning a key card took about a half hour.YOICHIRO M. | First Impressions
The manager Was fantastic -she had the best attitude and I really enjoyed our conversation and time together for the brief two minutes we were together! I definitely recommend them to anyone and I would go back for sure.robert i. | First Impressions
GraciasJesus C. | Overall Experience
One concern I have is the manager Rodney in the U-Haul store in 84th street Scottsdale location was very *extremely* inappropriate and asked me out on a few occasions while I'm trying to organize my order for the move. not one time did I act as I was interested in him. I declined and said it was not appropriate but he kept going, also decided to try to have himself help me with my move inviting himself to move me, and took my number for his personal use and text me to say hello beautiful at 10:00 pm, When I used the caller ID I had to block him. Next time I was there he mentioned he text me and I was disgusted with his behavior. Super unprofessional and slimy. Other than that I find U-Haul very easy to plan moves. Please make sure to have your staff got o a better customer service class to know the Donts when dealing with customers. My phone number is not for someone to take for their personal use.Violet Natalie G. | First Impressions
I experienced an unsafe and scary event at my storage which caused me to have to move out. I was threatened by someone there that forced his way in while I was pulling my car I. When I went I. To speak about it. The employees imitated me. And offered nothing to help me out. I needed to go I. O e last time but he would not allow me to since I took off my lock. It was a horrible experience dealing with him after the incident was bad wnoughJALONNA JOY D. | Overall Experience
I got locked inside the compound but outside of my storage unit which was wide open with 85% of my belongings in it and the remainder outside on the ground. I called the help line and they said I'd have to come back the following day even though the check-in staff said I'd be safe until 10pm and it was only 8:35pm. I ended up having to climb the gate and injuring my foot.Ari S. | First Impressions
El cliente no dejó un comentario.Rocio G. | Overall Experience
Would be nice to have an earlier opening time on sundays.Naomi S. | First Impressions
El cliente no dejó un comentario.DUANE K. | First Impressions
El cliente no dejó un comentario.Stacey K. | Overall Experience
I found the stranglers hanging around the facility and often walking into the facility when I opens the gate we're menacing and made me fearful. I often found the elevator didn't work properly. I don't like that it isn't clean or ventilated well.Hanna L. | Overall Experience
I was unable to rent a storage unit because this location does not accept UPS deliveries, they have no one on siteKevin B. | First Impressions
El cliente no dejó un comentario.Bryan P. | Overall Experience
El cliente no dejó un comentario.Florence C. | Overall Experience
This facility was accommodating in every way possibleJeremy M. | Overall Experience
I am going to costa mesa to move my stuff but i am stilll sick. I requested to give me 60 days to move it Pls undertand my situation. To jonathan, i sent u an email but u did not respond Pls give me 30 days. I will go to Costa mesa soonest when able. Thank u very much More power to you God bless.youZAIDA H. | Overall Experience
El cliente no dejó un comentario.Leslie K. | First Impressions
El cliente no dejó un comentario.Lyndsay P. | Overall Experience
Office staff amazing and helpful. Special thanks to Anona Crull. She has great customer service.Jo B. | Overall Experience
Store manager Anona helped us go through everything we needed to know. Made everything very clear, and told us to call her whenever we have any questions.Saehun O. | First Impressions
Good serviceVirsen W. | Overall Experience
El cliente no dejó un comentario.Crystal G. | First Impressions
No one on site. Couldn't find unit. No one at 800 number could help. They said they'd have someone call me within 30 minutes. That was 2 days ago. Still no call. Went to another location a few hundred yards away instead.Michael W. | Online Move In
This location needs to hire more people. The ONE MAN who takes care of every single person who walks in that place is extremely patient and kind but really needs some backup. The storage unit had a bit of moisture in it so not good for things that need climate control but it serves it's purpose.Cheryl G. | Overall Experience
People living in storages. Did not honor promotion, changed codes, then removed digital lock altogether without notice. No check out paperwork or procedures that make customer feel secure. Hated this place.Roger E. | Overall Experience
I never received my FREE lock.Luis M. | Online Move In
Mi storage numero 355 el cual apenas usé ayer no puedo ponerle luz ya que quebraron el anterior y me es imposible poner una bombilla me gustaría que lo solucionaran ya que es muy oscuro y debería tener luz., por cierto se supone que dan un mes de cortesía el cual nunca me ofrecieron. Espero pronta respuestaIvan S. | First Impressions
It's advertised as 24hr access in multiple online advertisments. This is why I choose this facility as I have my own small side work jobs and need access to my supplies. It did not state anywhere visable I'd have to have a business license and or LLC which I have neither as of yet but plan to in future if it becomes a full time serious business, to be allowed that access. I wasn't told until I could not get in after regular hours and had to go to main corporate building down the street and speak to someone who then told me. Very disappointed. I feel duped and now stuck there. Online application process stated the until would have a lock inside the unit for me which it did not. Again, deceived.Tina W. | Online Move In
Staff was friendly; however, not the most helpful. It was a bit difficult to figure out what to do, once we actually pulled our truck up to the facility entrance. We eventually figured it out, but it could have been made clearer with written step-by-step instructions.Jay R. | First Impressions
Took ages to get ahold of anyone through 2 different numbers. No one alerted me that the storage location had closed their office and was forced to make a u turn with a trailer in the tiny parking lot. Line at the store was long.Oliver G. | First Impressions
Storage access is not 24/7 as told by 4 different uhaul employee. Because it is not posted nor stated, I was locked inside storage facility until help arrived 30 minutes later. The manager was very rude and dismissive when I dropped by to share what had happened to me and I am still waiting for a call back Reference id: 3167186. Thank you Dee DeeDeyonsa N. | First Impressions
The part I most liked about my experience with U haul at Costa Mesa was the Staff, very helpful, very nice and supportive. 5 Stars for the Staff!ANGEL D. | Overall Experience
El cliente no dejó un comentario.BRYCE R. | Overall Experience
El cliente no dejó un comentario.JOHN M. | Overall Experience
My card didn't work. Got it replaced after not being able to get ahold of anyone in the phone. Replacement didn't work. Elevator eventually had to be reset. Was unable to get anyone on the phone throughout entire process. Cleaning lady was more helpful than the GM or the active employees. Will never use again.Michael H. | Overall Experience
El cliente no dejó un comentario.EVIN P. | Overall Experience
Their customer service was OUTSTANDING and FRIENDLY!!!paul K. | First Impressions
Lights don't work, lock area broken, hole in wall of storage space, carts broken. Called to try and get a solution and nothing has happened.Murray A. | First Impressions
Refund my money now!Jose I. | Online Move In
Well the adds say one price but I paid a higher one..... the sizes said one thing but the actual unit was different ....Robert C. | First Impressions
The staff was very professionalDARLENE B. | Overall Experience
El cliente no dejó un comentario.Mark L. | Online Move In
El cliente no dejó un comentario.Paul R. | Overall Experience
The staff is so helpful every time I needed Something they were happy to help the only negative I see is that every time I tried to call it was a 15 to 20 minute hold before I could speak to somebody.terri p. | Overall Experience
El cliente no dejó un comentario.Graham P. | Overall Experience
The associate who helped me told me that I could access the storage until 10pm which was just for today because I signed up so late. When I got to gate it denied my access because it was after normal hours. Why would you tell a customer you can have access for later hours when obviously he knew it wasn't going to allow me inside gate. Really disappointing. Not a good sign before I even move my possessions into storage.Tanner S. | First Impressions
El cliente no dejó un comentario.David S. | Overall Experience
Gracias.Brian W. | Overall Experience
El cliente no dejó un comentario.Christopher B. | First Impressions
There is no cart for use at the site, and the only two other people I saw there appeared to be homeless and living out of their units. One woman was literally blocking my way of moving into my unit as she was "living" in a chair directly across from my unit. I truly fear for my stored items as it doesn't appear you are doing anything to deter the homeless living and congregating at this facility. You should have a cart available for use near each entrance. How many carts do you have at this facility?? We have never seen one!! How can you be expected to move in and out without a cart???Cari M. | First Impressions
El cliente no dejó un comentario.BRYCE R. | First Impressions
Only issue I had was in finding 3 doors on 1 unit when I arrived to move in. The staff at the vehicle rental location provided me with 2 additional locks to secure the doors at no charge. Everything else was fine. The Uhaul staff all made this very easy for me, their awesome!Brian W. | First Impressions
El cliente no dejó un comentario.Jeremy M. | First Impressions
Not enough carts fir moving inThomas C. | First Impressions
El cliente no dejó un comentario.Kathryn W. | Online Move In
El cliente no dejó un comentario.Russell H. | First Impressions
The elevator to my group of units was broken. Other clients were letting people in the facility themselves so we could walk up to the second floor, then send the elevator down. Really? My unit is on the 3 floor. The building is not secure when clients are letting others in to "use your elevator," that doesn't work. No one on site to assisted.Patricia C. | First Impressions
El cliente no dejó un comentario.Alissa P. | First Impressions
Was okeryka m. | First Impressions
GraciasJohn K. | First Impressions
The Employee helping me with checking in did not know any of the answers to the contract and kept asking his other Employees. He provided me with wrong information for when I could get into my unit.Emily H. | First Impressions
El cliente no dejó un comentario.nina J.
Everyone at this location was extremely helpful and courteous. When I learned I needed to extend my reservation, it was no problem. Prior to picking up the rental vehicle, I ordered supplies that were ready upon my arrival at the location to pick up the vehicle. I will definitely recommend this location and U-Haul in general, to all my friends and family. Gracias.JOANNA R.
Cindy was very helpful and pleasant to work with.RICHARD E.
El cliente no dejó un comentario.MICHAEL H.
I went to Doheny first and he made me wait 30 minutes to tell me that I was at the wrong location. I left Doheny very angry. I will never go back to Doheny. San Clemente was wonderful. They scrambled to get me a truck. I was so grateful, I will always go there even thought it is farther from my house.CATHERINE M.
Truck was not ready when reserved. Had to pay movers 4 hrs to wait for truck.JOHN H.
Jase was not only extrordinary but went above and beyond my basic expectations. I myself have rented from here very often and had lowsy service and also had to resort to hollering across the lot to be serviced. Jeff is the man. He's always there for my needs. He even dropped all of his tools in an instant totally disreguarding any concern on to what he was working on just to help me with my boxes. . .What a guy! I love san clemente uhaul and keep on haulin . . .JEFF T.
El cliente no dejó un comentario.Don T.
Don't waste you're time trying to buy the best locks or buying the insurance incase you feel you're stuff will get stolen we bought the best lock that's pick proof and tool proof but when our uhaul was stolen we went to recover it after it was found. Our lock had not been broken so the thirds actually tore of the handle of the uhaul stole all our things. Uhaul wouldn't cover anything because apparently they only cover damages not thefts. We are military and were PCS'ing so thanks a lot uhaul for being cheap.JESSENIA R.
Why does there seem to be a luck factor on whether my customer info is saved at this and other U-Haul locations? I have become an at least once every 2 week customer, and in this day and age my info should be available to expedite my transaction. How about a frequent renter program?DANIEL I.
I would have trouble doing business without you. Robert PoffROBERT P.
The staff was so helpful and nice. It was totally unexpected and refreshing. ¡Gracias!CHRIS C.
Hire more check-in/front desk people. I waited 20 minutes to get my truck on Sunday. There was one person working the desk.AMANDA R.
Very quick and efficient. Nice people to deal with.MIKE B.
El cliente no dejó un comentario.Deborah T.
Wonderful experience!! Terrific fast service, very organized, super friendly people. LOTS of trucks! Open early & I was very happy they were also open late until 7pm. THANK YOU! NicholeNICHOLE W.
El cliente no dejó un comentario.NORMA W.
The guys were great in going over everything both @ pick up and returning. The woman that checked us in is either not a morning person or had had a bad night. Not friendly at all and was very short & abrupt in her attitude. Quite a difference from the friendliness of the female that helped when making the reservation. Otherwise all was good...turi D.
Staff extremely friendly; outstanding customer service; would recommend to all my friends of the San Clemente, CA U-Haul office!!!!!!garland P.
excellent and fast service. thanks.BRENT R.
El cliente no dejó un comentario.MARK H.
El cliente no dejó un comentario.ERIK J.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.miguel R.
El cliente no dejó un comentario.mike W.
This is the 5th time I have rented from this location. I don't have one negative comment. Professional, efficient, and most of all, helpful. I will have to complement the line guys. They work hard and have great work ethic.... all of them!Mark T.
El cliente no dejó un comentario.LUKE O.
El cliente no dejó un comentario.DOUGLAS B.
switch and bait called one location and had to go to another to pick up truck. The over charged me for gas after we filled it up to quarter tank.TODD W.
truck ran great, and appreciate your flexibility if we needed to show up a little late, and not charging an extra day feeNICOLE L.
They help make my move easy & efficient : ) Great location too!!rebecca H.
Excellent customer service on check in and check out. Truck was ready exactly on time.steven S.
El cliente no dejó un comentario.MARYSE S.
Everone was very nice and the truck was waiting in front for us to pick up. Return was easy also.......PAT P.
I have used this location several times, the staff there are all very friendly, very quick and very professional at what they do as well.ANDREW C.
Good people, well maintained equipment.DONALD C.
El cliente no dejó un comentario.erik J.
You all at the San Clemente store ROCK!!!!!MICHAEL L.
El cliente no dejó un comentario.GREGG H.
El cliente no dejó un comentario.CHRIS M.
Very friendly and helpful staff both in the office and in the yard!DALE F.
El cliente no dejó un comentario.BOB K.
El cliente no dejó un comentario.Ronald B.
The hitch ball was put on upside down and we didn't know it until we got to the Kitsap location when the UHaul representative said that is why we were struggling with the van dragging the chains. It should have been installed differently. Other than that...everyone was wonderful!Sean A.
The U-Haul representative in the store reminded me that the "average" person can move in 6 hours or less. This 60 year old is not the average mover. Then she asked again if I really needed the truck for two days, to which I replied "Yes". Then she stated that I was tying up the truck for another customer...what am I? Am I not a paying customer? I recieved NO discounts and I had to pay for the vehicle for those 2 days. I AM a paying customer and U-Haul lost absolutely NO money. I am a 60 year old woman who, along with her 40 year old daughter, was loading a truck by ourselves. I had a one bedroom with wall to wall furniture, which included a 200lb desk and 14 boxes of books, 3 desks and other "normal" furniture and loaded boxes. I did not appreciate her comments at all and felt they were unnecessary. GraciasMargo T.
El cliente no dejó un comentario.JEANNE T.
¡Excelente ubicación!Gregory H.
El cliente no dejó un comentario.Tracey D.
El cliente no dejó un comentario.Janelle O.
El cliente no dejó un comentario.LLOYD A.
El cliente no dejó un comentario.DOUGLAS S.
The owner of the San Clemente location almost did not match the Budget rental truck rate I was quoted on-line. I called customer service and they told me I had to take in the quote that I got from Budget to the location and they would have to adjust it in the store. When I got there the owner told me that she doesn't do that and didn't know why customer service told me that. But because they had she would go ahead and do it. I almost walked out and just went to Budget.SHERYL A.
Everything was done online, easy and fast!Joel P.
Amber and the manager are very good at what they do. I'm impressed! I'm definatley coming back : )CHRISTOPHER S.
El cliente no dejó un comentario.HEIDI P.
making it easy to get deposit back. It was very hard for it to happen and the lady at where i had returned it wasn't very niceDOUGLAS C.
I have o be honest i was hesitant to rent from U haul. I had a very horrible experience with the store in Lake forest. It was run by junkies and they ended up stealing form us. This was in 2008 and I swore Id never use uhaul again.. This experience was totally different and I thank you for an easy rental. We will definetly come back here and recommend this location to others.Thanks againNORBERT G.
The man who assisted me in the yard was very helpful and very customer oriented.STEVE F.
I received a text message the morning of my rental instructing me to go to a different location than was on my confirmation email. I didn't realize that needed to call and confirm the change and when I went to the new location I was given, they were closed. U-Haul Traffic advised me to go to the Avenida Pico location where a truck would be available. When I arrived there was another customer on the phone with customer service complaining that because he was late his rental was cancelled. The same truck that was now assigned to me. The desk agent took it upon herself to reassign another vehicle that had been assigned to a third customer to me and to let the complaining customer keep his rental. It was a lot of unnecessary drama that soured my experience with U-Haul.Charles M.
El cliente no dejó un comentario.steve H.
Everyone is very friendly and helpful. I would diffently refer friends to this location.CHRISTEE B.
The first location on Calle Valle, in San Clemente was not open for business at my appointment time 9:00 am. I waited for approximately 25 minutes and then called U-Haul 800 and had my reservation moved to Pico location.DAN S.
Everyone was so helpful and had such positive attititudes from the second I got out of my car. The gentleman in the lot was very helpful in helping us determine the correct sized rental to serve our very last minute needs! I called at 10:15am and was able to pick up a truck by 11:00am. The woman inside were quick and efficient. I was definitely be recommending them and using this location again!!ASHLEE H.
El cliente no dejó un comentario.CINDY R.
Travis was extremely helpful replacing the fusefor the back brake light and making sure I understood how to load the car onto the auto trailer. He took as much time as I needed.JULIE D.
El cliente no dejó un comentario.harry L.
El cliente no dejó un comentario.Sheryl M.
Originally sent to Preferred Towing - for Monday drop off by 7:30AM sat for 35 minutes - wasted my time - called emergency number and told holiday not showing up. Took to alternate location who were good. Could have used another day but messed up the morning. Would appreciate a comp day's rental for 5X8 trailer to make up for my inconvenience? JS Weaver firstname.lastname@example.orgJOHN W.
Friendly and helpful staff. Great location, selectionLEE H.
A one day rental that advertises for $29.95 actually cost $154 for including a dolly. I picked up at 1:00 and returned at 6:00, with $30 for gas (I drove less than 75 miles...that is $2.45 a mile...a little pricey.....GARY W.
All staff at yard were extremely helpful and courteousGREGORY G.
El cliente no dejó un comentario.LINDA P.
THE RENTAL LOCATION WAS GREAT. The toll free number was confusing and took 30 min to make a simple reservation.KYLE B.
I had occasion to make a panic stop when the car in front of me unexpectedly stopped. The unloaded trailer kept pushing me toward a collision with that car and I stopped within one foot of their bumper. Since I was returning the trailer after hours, I called the renting location to report that the trailer's braking system had not worked and that the trailer almost caused me to have an accident. The agent told me that the trailer does not have brakes and relies on the vehicle to stop it. I told her it did have brakes and that she should make the report. I have not had any feedback regarding what they found. It would be nice. (I'm not looking for compensation, just a bit of training for the agent.)Daniel S.
Can't think of anything unless you want to lower your rental ratesANDY S.
El cliente no dejó un comentario.Mirinus B.
El cliente no dejó un comentario.gregg S.
I called to square my bill, the next day after my return. I spoke to gentleman who assured me the bill had been closed and there was no further action on my part. So the next day when U-haul manager called me she started out by yelling at me saying "YOU KNOW YOU OWE ME MONEY AMY" what lovely customer service even after explaing to her what had happened she seemed not to care stating my card was declined. Of course I had another one to use. I felt bad after that and still doAMY S.
El cliente no dejó un comentario.DAN E.
El cliente no dejó un comentario.SCOTT P.
El cliente no dejó un comentario.SARA D.
Down to earth people and very helpful.JOHN T.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.MARISSA G.
Treat me like family...good people.Donald C.
El cliente no dejó un comentario.BROCKMAN B.
Cindy and Jeanette are two super employees. Keep 'em at all costs....PAUL W.
El cliente no dejó un comentario.MOHAMMAD G.
El cliente no dejó un comentario.chuck O.
offer a pick up service (a ride to the location)MARK A.
El cliente no dejó un comentario.SHERYL C.
Lower Prices!!!KARIE M.
El cliente no dejó un comentario.charles B.
El cliente no dejó un comentario.steve A.
El cliente no dejó un comentario.JOE L.
El cliente no dejó un comentario.charles B.
El cliente no dejó un comentario.THOMAS H.
El cliente no dejó un comentario.CONSTANCE H.
Maybe detail my car for free while I am using the truck for the day? MMmmm. Maybe a bunch of guys available who are willing to move some heavy stuff for just a 12 pack of beer. Oh. Explain how to adjust the mirrors. I was afraid to shove the things manually, and could not find any way to do electronically. It was a great experience renting from you guys as always.JAMES M.