El cliente no dejó un comentario.kasam K. | First Impressions
Customer Reviews for U-Haul Storage of Costa Mesa
U-Haul Truck Share 24/7© Location
Costa Mesa, CA 92627
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I was informed to go to the wrong location, with my movers who had to wait an hour until I got back. Which I was of course billed for. My key card did not work for 30 minutes and works about 1/25 swipes. I was also informed I'd get a first free month online being it was a one way drop off and it was changed last minute when I checked out. There was a giant line behind me that I had just had to wait in so I just paid the fee and moved on. I talked with customer service and they mentioned I should get this one month refunded back; can this be done?Cameron G. | First Impressions
El cliente no dejó un comentario.Cameron G. | Overall Experience
El cliente no dejó un comentario.Rafael L. | Overall Experience
Andrew took care of everything that needed to be repaired and quickly. Great customer service and still very professional. Graciasmichele d. | First Impressions
El cliente no dejó un comentario.George C. | First Impressions
El cliente no dejó un comentario.Kandi H. | Overall Experience
El cliente no dejó un comentario.Kelly M. | Overall Experience
KEEP UP THE GOOD WORKRalph M. | Overall Experience
El cliente no dejó un comentario.Kandi H. | First Impressions
Really stuck out cause I had to leave the one place that I was staying at the motel cause I'm a transition and I could rent a place for two days I didn't stay the first night and when I went to the lease it was like almost about 10 to 7 and she says I can't see that she didn't give me a mini black and I could just keep the money and then the helpers are hoping the green go down there and get it for 30 days for free the first 30 days and she's great at school but then it wasn't so I had to pay and she was roof bearing and not only that she opened the door and gave me a break and made me feel better man right off the back I was so scared I was it was I gonna do with all that stuff in the money I spent there didn't have enough to pay the guys I went home and my girlfriend gave me money and I continue to move everything in . A very satisfied customer and I will recommend that evil and that lady Anona,She was the best and I'm going to recommend you guys that place her to everybodyDARRELL R. | First Impressions
El cliente no dejó un comentario.Christeen G. | First Impressions
El cliente no dejó un comentario.Frederick L. | First Impressions
El cliente no dejó un comentario.RICHARD C. | First Impressions
Thank you Daniel for helping our trip to Las Vegas a positive experience, Thanks to himbernard r. | First Impressions
El cliente no dejó un comentario.DEBORAH B. | First Impressions
I was retaliated against after complaining about treatment from one of your employees named anona. Instead of helping me, I received a call from Andrew stating I had 20 days to vacate. I tried many times to reach him prior with no return calls. I also called and left messages for Tara Mathison and she also never returned any of my calls. What has happened is shameful and unacceptable. This is not how U-Haul has ever acted in the decades I have used U-Haul. What you have allowed with this facility and management is not in line with the U-Haul I knew before. Disgraceful.Deyonsa N. | Overall Experience
The elevator for the first building on the left didn't work most of the time of my rental. It was so hard because my unit was on the third floor. I couldn't use the flatbed. Ugh!carolyn b. | Overall Experience
El cliente no dejó un comentario.Jeffrey N. | Overall Experience
El cliente no dejó un comentario.Christine B. | Overall Experience
Mi espacio no tenía luz y fue imposible ponerle una bombilla ya que tenía un pedazo dentro y era peligrosoIvan S. | Overall Experience
El cliente no dejó un comentario.Ian F. | Overall Experience
Center Storage Manager, Anona Crull of the Costa Mesa Uhaul Moving &Storage was excellent. She was efficient and clear.Jennifer L. | First Impressions
El cliente no dejó un comentario.Robert B. | First Impressions
Wonderful clean environment for ur personal items to feel safe away from a home. Cleaners are helpful and clean very very clean felt safe ever visit Thank you for having usEBONY O. | Overall Experience
I had a problem with one of my storage units that was not Uhaul's fault - Andrew the manager totally took care of me and made good on the issue I was having - excellent customer service and follow up!JOHN C. | Overall Experience
Horrible customer service, no one there wants to help you. The manager doesn't do anything to help with any matter. Worst u haul place ever.GUSTAVO C. | Overall Experience
El cliente no dejó un comentario.Justin F. | Overall Experience
This is a very busy facility with all services offered. It is run extremely professional and for the amount of business that they are doing everyone is friendly and go out of there way to make sure the customer's are taken care of. I was impressed and would recommend this U-Haul to anyone. Thank You! Doug Derieg.Douglas D. | Overall Experience
El cliente no dejó un comentario.WALTER K. | First Impressions
El cliente no dejó un comentario.Leslie K. | Overall Experience
Love the staff- really great people!!!robert i. | Overall Experience
Jacob was very helpful. Thank you.Ari D. | Overall Experience
Thank you for giving me so many years of great servicewilliam w. | Overall Experience
El cliente no dejó un comentario.Julie J. | Overall Experience
Only bad thing was the elevator constantly not in servicenoah a. | Overall Experience
El cliente no dejó un comentario.James B. | Overall Experience
Facility says 24/7 but I was only given access until 10pm to unload and almost missed the window since I had to unload after hours. Not very convenient. This may fall into the category of false advertising since it does not specify that certain size units are not 24/7.Sophia W. | First Impressions
El cliente no dejó un comentario.Robert T. | Overall Experience
San Diego crew was amazing. What took place once I got to Costa Mesa was potentially one of the worst days of my life. No storage was available because a elevator had been broken for 3 weeks the gm andrew said. I told him I would prob need a few more days to do it all with out an elevator and he said "that is correct and you will pay for those days once dropped back off in SD. That was also confusing because I only had a one way trip planned my family followed me up. I had to pay almost 400 dollars for a storage and I do not have a home any longer because of my decisions based off what I had reserved through uhaul and the money I would be saving. MITCH is a San Diego Manager he called to apologize this morning. I don't feel that it is fair after what I went through to pay for anything after finding out what I've been told, and I also believe it would be ethically and morally right to put some if not all money toward my storage feePatrick W. | First Impressions
El cliente no dejó un comentario.Justin F. | Overall Experience
It’s only above average because the staff was friendly and the manager was amazing otherwise the storage unit itself and the business hours weren’t very convenient for people who work during business hoursKyla M. | Overall Experience
Anona provided great customer service above and beyond my expectations. She's one of those who made U-Haul the go to place for moving, a great asset to U-Haul!Simon C. | First Impressions
Maria, cleaning lady was very helpful to me she went out of her way to help. I think her last name is hernandez.Albino H. | Overall Experience
The location was not able to create an access card, so an access pass code was created. There was some confusion on how the access code could be used which resulted in a delay for accessing our new storage unit. We had a 2nd floor storage unit and the elevator could only be accessed from within the storage building. This caused us to have to type the code into the door and the elevator just to use the elevator. We rented a one-way truck and were entitled to one month free. I am still waiting to be credited for the free month.Mark T. | First Impressions
The only Problem was the elevator thanks for everything and Maria was really nice to me !!!Maria C. | Overall Experience
It seems the elevator hasn’t been upgraded in years so I have to be concerned about getting stuck in it or having to carry things all the way up to the 3rd floor .BRENT A. | First Impressions
Thank you to Anona for helping me out and making my move out process easy and painless.JOSHUA H. | Overall Experience
El cliente no dejó un comentario.Vladislav M. | Overall Experience
First of all the gate was broken and it took me almost an hour to get in. Then the elevator didn't go up properly which made moving all the furniture to the third floor a pain. Overall super disappointed and will be recommending to my friends that they avoid U-hual Self Storage.David J. | First Impressions
Elevators don't work most of the time. The fact that you have to use the access card inside the elevator in order for it to move made moving in and out a total nightmare. Family members and helpers kept getting stuck either upstairs or down. Stairs are difficult when you are moving. Too much Extra work.JILL R. | Overall Experience
Great Team and Great Customer Service! Brad Fox 🦊Bradley F. | First Impressions
El cliente no dejó un comentario.richie h. | Overall Experience
El cliente no dejó un comentario.Patrick W. | First Impressions
El cliente no dejó un comentario.kristie m. | Overall Experience
The unit itself was dark. No lightGINELLE G. | Overall Experience
The only thing I would recommend is updating the card reader for the elevator access to a card tap instead because having to swipe your card each time you need to us it is a pain considering the amount of back and forth trips a person has to do when unloading a truck.Tyler L. | First Impressions
El cliente no dejó un comentario.Mika M. | First Impressions
nick and John are goatsRhett P. | First Impressions
El cliente no dejó un comentario.Dianne H. | Overall Experience
We built a new house and used the storage for items that would not be used until we moved back into the house. We finally moved all items into the new house, and no longer need the storage space. The space worked very well for us and provided easy access for the occasional items we suddenly needed to remove. Clean. Not dusty.Craig L. | Overall Experience
El cliente no dejó un comentario.BRIAN T. | First Impressions
El cliente no dejó un comentario.Raymond A. | First Impressions
El cliente no dejó un comentario.Rahshaan M. | Overall Experience
Worst customer service ever from Jonathan Sousa and manager at the office. Rude, non responsive. Elevator didn't work most of the time. They don't care. Never again.KRISTINA C. | Overall Experience
El cliente no dejó un comentario.Adilene L. | Overall Experience
It's not 24-hour access people live in their storage units the elevators don't work half the time overall very shity experienceJacquelynn H. | Overall Experience
El elevador no cirve estuve esperando que yegaran para que lo pusieran atrabajar espere como dos horas Pero una señora que trabaja en limpieza ella nos ayudo para que funcionara el elevador grasias a ella terminasMario R. | First Impressions
The Key card system was not registering properly. Difficulty in assigning a key card took about a half hour.YOICHIRO M. | First Impressions
The manager Was fantastic -she had the best attitude and I really enjoyed our conversation and time together for the brief two minutes we were together! I definitely recommend them to anyone and I would go back for sure.robert i. | First Impressions
GraciasJesus C. | Overall Experience
One concern I have is the manager Rodney in the U-Haul store in 84th street Scottsdale location was very *extremely* inappropriate and asked me out on a few occasions while I'm trying to organize my order for the move. not one time did I act as I was interested in him. I declined and said it was not appropriate but he kept going, also decided to try to have himself help me with my move inviting himself to move me, and took my number for his personal use and text me to say hello beautiful at 10:00 pm, When I used the caller ID I had to block him. Next time I was there he mentioned he text me and I was disgusted with his behavior. Super unprofessional and slimy. Other than that I find U-Haul very easy to plan moves. Please make sure to have your staff got o a better customer service class to know the Donts when dealing with customers. My phone number is not for someone to take for their personal use.noah a. | First Impressions
I experienced an unsafe and scary event at my storage which caused me to have to move out. I was threatened by someone there that forced his way in while I was pulling my car I. When I went I. To speak about it. The employees imitated me. And offered nothing to help me out. I needed to go I. O e last time but he would not allow me to since I took off my lock. It was a horrible experience dealing with him after the incident was bad wnoughJALONNA JOY D. | Overall Experience
I got locked inside the compound but outside of my storage unit which was wide open with 85% of my belongings in it and the remainder outside on the ground. I called the help line and they said I'd have to come back the following day even though the check-in staff said I'd be safe until 10pm and it was only 8:35pm. I ended up having to climb the gate and injuring my foot.Ari S. | First Impressions
El cliente no dejó un comentario.Rocio G. | Overall Experience
Would be nice to have an earlier opening time on sundays.Naomi S. | First Impressions
El cliente no dejó un comentario.DUANE K. | First Impressions
El cliente no dejó un comentario.Stacey K. | Overall Experience
I found the stranglers hanging around the facility and often walking into the facility when I opens the gate we're menacing and made me fearful. I often found the elevator didn't work properly. I don't like that it isn't clean or ventilated well.Hanna L. | Overall Experience
I was unable to rent a storage unit because this location does not accept UPS deliveries, they have no one on siteKevin B. | First Impressions
El cliente no dejó un comentario.Bryan P. | Overall Experience
El cliente no dejó un comentario.Florence C. | Overall Experience
This facility was accommodating in every way possibleJeremy M. | Overall Experience
I am going to costa mesa to move my stuff but i am stilll sick. I requested to give me 60 days to move it Pls undertand my situation. To jonathan, i sent u an email but u did not respond Pls give me 30 days. I will go to Costa mesa soonest when able. Thank u very much More power to you God bless.youZAIDA H. | Overall Experience
El cliente no dejó un comentario.Leslie K. | First Impressions
El cliente no dejó un comentario.Lyndsay P. | Overall Experience
Office staff amazing and helpful. Special thanks to Anona Crull. She has great customer service.Jo B. | Overall Experience
Store manager Anona helped us go through everything we needed to know. Made everything very clear, and told us to call her whenever we have any questions.Saehun O. | First Impressions
Good serviceVirsen W. | Overall Experience
El cliente no dejó un comentario.Crystal G. | First Impressions
No one on site. Couldn't find unit. No one at 800 number could help. They said they'd have someone call me within 30 minutes. That was 2 days ago. Still no call. Went to another location a few hundred yards away instead.Michael W. | Online Move In
This location needs to hire more people. The ONE MAN who takes care of every single person who walks in that place is extremely patient and kind but really needs some backup. The storage unit had a bit of moisture in it so not good for things that need climate control but it serves it's purpose.Cheryl G. | Overall Experience
People living in storages. Did not honor promotion, changed codes, then removed digital lock altogether without notice. No check out paperwork or procedures that make customer feel secure. Hated this place.Roger E. | Overall Experience
I never received my FREE lock.Luis M. | Online Move In
Mi storage numero 355 el cual apenas usé ayer no puedo ponerle luz ya que quebraron el anterior y me es imposible poner una bombilla me gustaría que lo solucionaran ya que es muy oscuro y debería tener luz., por cierto se supone que dan un mes de cortesía el cual nunca me ofrecieron. Espero pronta respuestaIvan S. | First Impressions
It's advertised as 24hr access in multiple online advertisments. This is why I choose this facility as I have my own small side work jobs and need access to my supplies. It did not state anywhere visable I'd have to have a business license and or LLC which I have neither as of yet but plan to in future if it becomes a full time serious business, to be allowed that access. I wasn't told until I could not get in after regular hours and had to go to main corporate building down the street and speak to someone who then told me. Very disappointed. I feel duped and now stuck there. Online application process stated the until would have a lock inside the unit for me which it did not. Again, deceived.Tina W. | Online Move In
Staff was friendly; however, not the most helpful. It was a bit difficult to figure out what to do, once we actually pulled our truck up to the facility entrance. We eventually figured it out, but it could have been made clearer with written step-by-step instructions.Jay R. | First Impressions
Took ages to get ahold of anyone through 2 different numbers. No one alerted me that the storage location had closed their office and was forced to make a u turn with a trailer in the tiny parking lot. Line at the store was long.Oliver G. | First Impressions
Storage access is not 24/7 as told by 4 different uhaul employee. Because it is not posted nor stated, I was locked inside storage facility until help arrived 30 minutes later. The manager was very rude and dismissive when I dropped by to share what had happened to me and I am still waiting for a call back Reference id: 3167186. Thank you Dee DeeDeyonsa N. | First Impressions
The part I most liked about my experience with U haul at Costa Mesa was the Staff, very helpful, very nice and supportive. 5 Stars for the Staff!ANGEL D. | Overall Experience
El cliente no dejó un comentario.BRYCE R. | Overall Experience
El cliente no dejó un comentario.JOHN M. | Overall Experience
My card didn't work. Got it replaced after not being able to get ahold of anyone in the phone. Replacement didn't work. Elevator eventually had to be reset. Was unable to get anyone on the phone throughout entire process. Cleaning lady was more helpful than the GM or the active employees. Will never use again.Michael H. | Overall Experience
El cliente no dejó un comentario.EVIN P. | Overall Experience
Their customer service was OUTSTANDING and FRIENDLY!!!paul K. | First Impressions
Lights don't work, lock area broken, hole in wall of storage space, carts broken. Called to try and get a solution and nothing has happened.Murray A. | First Impressions
Refund my money now!Jose I. | Online Move In
Well the adds say one price but I paid a higher one..... the sizes said one thing but the actual unit was different ....Robert C. | First Impressions
The staff was very professionalDARLENE B. | Overall Experience
El cliente no dejó un comentario.Mark L. | Online Move In
El cliente no dejó un comentario.Paul R. | Overall Experience
The staff is so helpful every time I needed Something they were happy to help the only negative I see is that every time I tried to call it was a 15 to 20 minute hold before I could speak to somebody.terri p. | Overall Experience
El cliente no dejó un comentario.Graham P. | Overall Experience
The associate who helped me told me that I could access the storage until 10pm which was just for today because I signed up so late. When I got to gate it denied my access because it was after normal hours. Why would you tell a customer you can have access for later hours when obviously he knew it wasn't going to allow me inside gate. Really disappointing. Not a good sign before I even move my possessions into storage.Ashley L. | First Impressions
El cliente no dejó un comentario.David S. | Overall Experience
Gracias.Brian W. | Overall Experience
El cliente no dejó un comentario.Christopher B. | First Impressions
There is no cart for use at the site, and the only two other people I saw there appeared to be homeless and living out of their units. One woman was literally blocking my way of moving into my unit as she was "living" in a chair directly across from my unit. I truly fear for my stored items as it doesn't appear you are doing anything to deter the homeless living and congregating at this facility. You should have a cart available for use near each entrance. How many carts do you have at this facility?? We have never seen one!! How can you be expected to move in and out without a cart???Cari M. | First Impressions
El cliente no dejó un comentario.BRYCE R. | First Impressions
I felt it unfortunate that after emailing management more than once about a serious situation I had, I was repeatedly ignored, which was aggravating. Also, they kept no records of the email and front desk was dismissive and rude, saying "it's not his responsibility to email you back." I'm just curious then...whyis his email on the bills and also the Uhaul website, if he's going to ignore serious inquiries altogether. Maybe it's just for the look of service. So glad to be out of that place.William b. | Overall Experience
Only issue I had was in finding 3 doors on 1 unit when I arrived to move in. The staff at the vehicle rental location provided me with 2 additional locks to secure the doors at no charge. Everything else was fine. The Uhaul staff all made this very easy for me, their awesome!Brian W. | First Impressions
El cliente no dejó un comentario.Jeremy M. | First Impressions
Had nothing but positive experiences at Costa Mesa U-haul!hayden e. | Overall Experience
The staff was very nice and friendly. They were eager to help and explained the policies as nice as they could even though I was irritated and stressed.Vivian W. | Overall Experience
Not enough carts fir moving inThomas C. | First Impressions
Just terribleAyanna W. | Online Move In
El cliente no dejó un comentario.Kathryn W. | Online Move In
El cliente no dejó un comentario.Russell H. | First Impressions
The elevator to my group of units was broken. Other clients were letting people in the facility themselves so we could walk up to the second floor, then send the elevator down. Really? My unit is on the 3 floor. The building is not secure when clients are letting others in to "use your elevator," that doesn't work. No one on site to assisted.Patricia C. | First Impressions
El cliente no dejó un comentario.Alissa P. | First Impressions
El cliente no dejó un comentario.Maryam F. | Overall Experience
Everything was great, customer service was amazing. The whole experience here was quick and easy. It was clean. It does look a little older inside. It definitely looks like it needs an update especially on the floors and the elevator (really old and slow). But not too bad. Seems extremely secure.Olivia S. | First Impressions
Let me comment on your Biggest setback, and Still an Ongoing Problem ! Your Advertised, and Labeled as: a 24/7 Storage Facility... But, unless someone Asks (at their time of Renting a Unit), they are Unaware of Only having Access: During Office Hour's, and Not 24/7 ! This Facility should Not be Posting as being 24/7 ! The only other thing that I see as being a problem (some of the time) is: Since their are so many worker's with U-Haul, is that there is Bad Communication with Staff. On a more Personal level, I would just like to say that All & all: I Would Recommend this Facility to other's. Jeffrey B. | Overall Experience
Blood, sweat, and, tears... From the moment I called on Sat. June13 this has been a horrible experience. The women who booked the reservation basically lied to me regarding the unit size, availability, and the free month rent. The associates at the Store showed absolutely no customer service skills what so ever, and the unit I was giving was a two door unit with a green tag and some else locks on either doors. Uhaul took 4 hours out of my life because the right hand has no idea what the left hand is doing.ERIC M. | Overall Experience
Manager is really sharp and made experience really nice and anxiety freeBRUCE S. | Overall Experience
I had no complaints everything was very well-maintained and very professionally runVince S. | Overall Experience
Staff is very helpful and very patient when They need to be I will recommend Uhaul to everyone who needs it thank youVince S. | First Impressions
I started renting equipment from U-Haul back in the 1980s. I've always had a good experience whether I was driving their trucks, trailers etc. The staff is always courteous and helpful. I would definitely recommend U-Haul to anyone needing equipment for moving etc.Kurt E. | Overall Experience
Muy buen servicio de almanesamientoBrenda M. | Overall Experience
I made a reservation on the phone it got canceled and the same size storage wasn't available anymore. They promised me a bigger size with the same size. I drove an hour, packed everything and went there, guess what! That was all a lie and they gave it to me with the original price! I don't know what was the point of the making a reservation when I'm gonna still get the worst experience ever! At some point I wished I'd through everything away instead of getting a storage unit with u haul. The store manager was no help and totally ignored the fact that they could see the note from customer service that I was promised a lower price because of the inconvenience.Naeiri S. | First Impressions
El cliente no dejó un comentario.hakeem g. | Overall Experience
My credit card was charged the day prior to my move-out date. I called and notified the branch that I would be moving out on the scheduled last day and would not be renewing. They said it was seemed to be an error that the month was billed in advance and would have the manager call me to resolve. I received no call. I called the next day to confirm I moved out and that there was still a pending billing discrepancy. Again, they informed me only the manage could resolve and would call. I again did not receive a call. I again called several days later to get status on refund but again was told manager is only one that can resolve. Nearly a month later, I have received a call or refundjoe c. | Overall Experience
I've always had a great experience working with U-Haul. The staff is always friendly and helpful. Thanks again for your services.Kurt E. | Overall Experience
El cliente no dejó un comentario.marina c. | Overall Experience
Constantly had to go back and forth between the actual storages and the storage office. Lots of errors in the processOlaniyonu S. | First Impressions
El cliente no dejó un comentario.ROGER C. | Overall Experience
My pickup experience, FREE month storage & drop off were all so far above expectation. Everyone I spoke to was awesome and went out of their way to accommodate meDouglas F. | First Impressions
Was okeryka m. | First Impressions
Didn't move into ur storage because nothing was as reserved. Used a different storage companyChristopher P. | First Impressions
Never saw any personnel from the storage location, but the staff at the u-haul rental were professional and courteousANTONIO E. | Overall Experience
GraciasJohn K. | First Impressions
Lots of people living out of storage unitRichard U. | Overall Experience
Thanks for the one month free storage. After renting a trailer.Michael Y. | Overall Experience
Very poor maintenance storage unit. The unit I rented door was damage. Last weekend I hired a moving co. to move 75% and the only elevator was not working for the past 5 days. It cost me more $$movLuisa R. | Overall Experience
The front desk person was very professional and efficient. Thank you; if I have the opportunity to use again, we will do so or recommend you!mary c. | Overall Experience
TerribleBrian or linda C. | Overall Experience
Jonatan was very helpfullWagner M. | First Impressions
People living there and cooking which brings more and more rates.i don't feel safe there and hope myfurniture doesn't get ruined.MARILYN K. | First Impressions
never been treated so poorly. been trying for 2 days to talk with mgr. Jonathan Sosa.....no response.Brian or linda C. | First Impressions
Lost our reservation and had terrible service. Went with a competitor and are very happy.debra h. | First Impressions
.Kaitlyn B. | Overall Experience
The Employee helping me with checking in did not know any of the answers to the contract and kept asking his other Employees. He provided me with wrong information for when I could get into my unit.Emily H. | First Impressions
There are homeless people getting in and out of the facility to use the bathrooms and wander around inside. When opening the door to grab a dolley I saw two homeless drug addicts loitering inside.sophie R. | Overall Experience
The staff at the storage unit is outstanding! Vanessa is very professional and Celia went above and beyond to help find me a cart! She was kind and very nice. She went above & beyond! Excellent servicKimberly J. | Overall Experience
Helpful!!Herlinda M. | Overall Experience
This place was a awful. As experience from the get go. And to for the cherry on top it's filled with homeless people. Doing their laundry in the bathroom, living in the units. Fighting in the hallswhitney o. | Overall Experience
Clean, friendly, easy. Thank you.Stephanie Ann L. | First Impressions
I would fire the manager, both of the assistant managers, and definitely Brandon Williams. Experience their top-notch "personal discretion assessment" session provided by idiots with a sketchy past.MICHAEL C. | Overall Experience
Wait too long to check in. An hour in total with customer in front first, then my turn with about 4 people then waiting after me. I missed getting into unit due to cut off time at 7 Pm. Cancelled.robert B. | First Impressions
All went very smoothly.Susan N. | First Impressions
Outstanding customer service!Bill S. | Overall Experience
Still waiting on corporate to call me!whitney o. | First Impressions
very secure, and well lightedDavid F. | Overall Experience
The gentleman helping knew his stuff and was very helpful.Catherine N. | First Impressions
Great service!Bill S. | First Impressions
Worst experience ever! Please call me at 602-909-7712. GraciasWESLEY K. | First Impressions
This storage facility is very good.MARYANN L. | Overall Experience
Very good so farCasey B. | Reservación
Staff was great,very helpful, just glad I wasn't in a hurry. Team took extra steps due to the fact of slow computers; While also having to answer phones while helping guests in store. UPDATE COMPUTERSLevi P. | Reservación
Easy online move in, but confusing facility access. Also light appears to be out in my storage unitMarki G. | Reservación
I was a customer for over 2 years, during those 2 years a saw a lot of sketchy people, while trying to move out I rented a truck with help and I had no access. Terrible experience, even worst staff.GUALBERTO M. | Overall Experience
GraciasALICE C. | Overall Experience
great service! Staff really went the extra mile. I also like the "leave gently used items here" area.Mayuri K. | Overall Experience
I am being discriminated against. And the general manager will not call me back to resolve this issue even after i filed a complaint with uhaul. Seems as tho Mr. Sosa does not care about the customer.Deborah M. | Reservación
I called uhaul to rent a 24hr access unit. they assured me that 2550 has 24 hr access units but when i try to rent one it is impossible. this is false advertising. and your people are very rude. why?Deborah M. | Reservación
i am looking for a 24 hour access storage . you advertise 24 hour but when i try to rent a 24 hr access unit it becomes impossible even tho i call and im assured it is 24 hr. ......false advertising!Deborah M. | Reservación
Elevator shut down by city fire dept. facility is touted as "secure", but is filled with homeless people living in the units. The few with cars leave their cars in the small shaded areas for loading.RAYMOND ERIC A. | Reservación
Very accommodating, GREAT service. I wish that dollies had been easier to locate & that there were more of them. I wish u-haul didn't re-route calls & I could call location directlySeanna O. | Overall Experience
Initially rented me a damaged unit, no lighting in unit, harrassed by a person living inside a unit, lack of personnel at storage building, no receipt for checkout, no response to calls at office.Catherine G. | Overall Experience
The one thing I did not like is when it came time to close out the storage within the first month they would not prorate the rent.Loretta B. | Overall Experience
Very professional and courteous and helpful staff.JOAN A. | Overall Experience
El cliente no dejó un comentario.nina J.
Everyone at this location was extremely helpful and courteous. When I learned I needed to extend my reservation, it was no problem. Prior to picking up the rental vehicle, I ordered supplies that were ready upon my arrival at the location to pick up the vehicle. I will definitely recommend this location and U-Haul in general, to all my friends and family. Gracias.JOANNA R.
Cindy was very helpful and pleasant to work with.RICHARD E.
El cliente no dejó un comentario.MICHAEL H.
I went to Doheny first and he made me wait 30 minutes to tell me that I was at the wrong location. I left Doheny very angry. I will never go back to Doheny. San Clemente was wonderful. They scrambled to get me a truck. I was so grateful, I will always go there even thought it is farther from my house.CATHERINE M.
Truck was not ready when reserved. Had to pay movers 4 hrs to wait for truck.JOHN H.
Jase was not only extrordinary but went above and beyond my basic expectations. I myself have rented from here very often and had lowsy service and also had to resort to hollering across the lot to be serviced. Jeff is the man. He's always there for my needs. He even dropped all of his tools in an instant totally disreguarding any concern on to what he was working on just to help me with my boxes. . .What a guy! I love san clemente uhaul and keep on haulin . . .JEFF T.
El cliente no dejó un comentario.Don T.
Don't waste you're time trying to buy the best locks or buying the insurance incase you feel you're stuff will get stolen we bought the best lock that's pick proof and tool proof but when our uhaul was stolen we went to recover it after it was found. Our lock had not been broken so the thirds actually tore of the handle of the uhaul stole all our things. Uhaul wouldn't cover anything because apparently they only cover damages not thefts. We are military and were PCS'ing so thanks a lot uhaul for being cheap.JESSENIA R.
Why does there seem to be a luck factor on whether my customer info is saved at this and other U-Haul locations? I have become an at least once every 2 week customer, and in this day and age my info should be available to expedite my transaction. How about a frequent renter program?DANIEL I.
I would have trouble doing business without you. Robert PoffROBERT P.
The staff was so helpful and nice. It was totally unexpected and refreshing. ¡Gracias!CHRIS C.
Hire more check-in/front desk people. I waited 20 minutes to get my truck on Sunday. There was one person working the desk.AMANDA R.
Very quick and efficient. Nice people to deal with.MIKE B.
El cliente no dejó un comentario.Deborah T.
Wonderful experience!! Terrific fast service, very organized, super friendly people. LOTS of trucks! Open early & I was very happy they were also open late until 7pm. THANK YOU! NicholeNICHOLE W.
El cliente no dejó un comentario.NORMA W.
The guys were great in going over everything both @ pick up and returning. The woman that checked us in is either not a morning person or had had a bad night. Not friendly at all and was very short & abrupt in her attitude. Quite a difference from the friendliness of the female that helped when making the reservation. Otherwise all was good...turi D.
Staff extremely friendly; outstanding customer service; would recommend to all my friends of the San Clemente, CA U-Haul office!!!!!!garland P.
excellent and fast service. thanks.BRENT R.
El cliente no dejó un comentario.MARK H.
El cliente no dejó un comentario.ERIK J.
El cliente no dejó un comentario.MATTHEW M.
El cliente no dejó un comentario.miguel R.
El cliente no dejó un comentario.mike W.
This is the 5th time I have rented from this location. I don't have one negative comment. Professional, efficient, and most of all, helpful. I will have to complement the line guys. They work hard and have great work ethic.... all of them!Mark T.
El cliente no dejó un comentario.LUKE O.
El cliente no dejó un comentario.DOUGLAS B.