Customer Reviews for U-Haul Storage of Coeur D' Alene

6,503 comentarios

750 W Appleway Ave   Coeur D'Alene, ID 83814
(W Of I-95)

(208) 667-5529

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(208) 667-5529

750 W Appleway Ave
Coeur D'Alene, ID 83814
(W Of I-95)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

NICK F. 
Rating:
5.0

Check-in went off with out a hitch......Great truck..easy to drive. Gas mileage was pretty darn good. We loved it...!!!!

Bob B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RAY S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

JAY T. 
Rating:
4.0

Customer did not leave a comment.

SHEILA S. 
Rating:
2.0

The guy that greeted me to drop off called me a liar that my truck wasn't supposed to be on a quarter tank and that if that's true I needed to have photo evidence. All because he misread the truck number

Trent M. 
Rating:
5.0

Loved every thing

David M.  |  First Impressions 
Rating:
5.0

Excellent service and rental truck.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

Tristan P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
4.0

N/A

MATHEW B. 
Rating:
3.0

Customer did not leave a comment.

ANGELA V. 
Rating:
5.0

Great customer service ! Thank you !!

TED B. 
Rating:
5.0

Customer did not leave a comment.

CORY N. 
Rating:
3.0

Customer did not leave a comment.

THEODORE S. 
Rating:
1.0

Customer did not leave a comment.

ALLISON M. 
Rating:
4.0

Customer did not leave a comment.

JAN J. 
Rating:
3.0

Your counter clerks should LISTEN TO CUSTOMERS. I had to pay for an extra day, because if an unatenrive clerk.

Gerard B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Everything went great- that's a rare statement these days. The interior of the truck cargo area smelled a bit like kerosene\gasoline when I got it but otherwise everything good.

Eric W. 
Rating:
1.0

I rented a truck for 1 day from November 9th till 1030am on November 10th. When I arrived at the drop location I called the 800 number on my contract. I was informed that the location on my contract was over capacity and I would have to drive the truck 1 and a half hours away from my location to drop off. I argued with three different people for over 30 minutes and had to call back 3 times to talk to anyone before I was told I could drop the truck off at the location on the contract. 4 days later I receive an email telling me I'm charged for 4 additional days and more than 300 miles more than what is on my receipt that I got when I dropped the truck off. This company has stopped caring about customer service. Charging me for over 300 miles that they put on the truck transporting it to another location and 4 days that I didn't have the truck... This is insane to me that a company this big can treat their customers so poorly. Never again will I have anything to do with this company.

MARC A. 
Rating:
3.0

Customer did not leave a comment.

TYLER C. 
Rating:
5.0

Customer did not leave a comment.

CHAD H. 
Rating:
4.0

They forgot to ask me.if I wanted the storage until that came with the uhaul

Chris P. 
Rating:
5.0

Customer did not leave a comment.

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH J. 
Rating:
4.0

I was overcharged and I'm waiting for management to correct it by tomorrow I will follow up with them. The service was good and the staff was friendly. I just need to have this minor issue corrected and all is well. They were very responsive in all areas to change my reservation drop off. Kenyatta It was very helpful to explain how to correct the situation. Excellent customer service.

WALEED M. 
Rating:
3.0

The final bill was 30% over what I was expecting. Half a day was $120! Not the $90 I was quoted.

Ken H. 
Rating:
5.0

Fast and great customer service.

JASON B. 
Rating:
3.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

They showed outstanding customer service.

Bob S. 
Rating:
5.0

Pleased with the service at this facility.

Anne M. 
Rating:
5.0

Great place

KAMILLE S. 
Rating:
5.0

It was really easy to book the van online and when I went to pick it up everyone was really helpful.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

They were great in every aspect, nice and very helpful.

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Excellent customer service. Thanks

DAVID H. 
Rating:
5.0

We will use again. Thanks!!!

Larry A. 
Rating:
5.0

Again, very organized and quick and easy.

TEDDY W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Renee Hagen in Customer service was very helpful.

Gerardo P.  |  First Impressions 
Rating:
5.0

Nice store! Staff was personable and easy to work with.

CHRISTOPHER R. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Every employee was courteous, professional and knowledgeable. Great experience.

JOHN M. 
Rating:
5.0

Extremely friendly and helpful! My son-in-law used them the next week!!!!

JOHN U. 
Rating:
5.0

Ain this young lady was so nice and helpfuil

James M S. 
Rating:
5.0

such very nice helpful people

JAMES S. 
Rating:
4.0

when we did go to storage unit and had questions, such as access code not working, the staff was very helpful and didn't "laugh" at our error. Easy access and clean areas.

Brian A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSS O. 
Rating:
5.0

Customer did not leave a comment.

Casey F. 
Rating:
5.0

You have amazing staff members at your Appleway location in CDA! Don't change a thing.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
3.0

Customer did not leave a comment.

RUBEN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

ROGER WINFIELD B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
4.0

Girl who helped us get set up was very good - friendly, accommodating. Woman who turned out to be the manager seemed snarly, angry, and unpleasant. Setup of account seemed overly complicated due to u-hail policies. Finding a unit was very difficult, but that appears to be due to the economy.

Inland Northwax i.  |  First Impressions 
Rating:
5.0

I called dispatch when we were delayed due to power outtage on loading. She said she extended a day at no charge. It was extended. But not at no charge, things happen but not expected...

JEFFREY W. 
Rating:
4.0

No one ever told me I could have to return the trailer and do a "self" return using my phone.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

A perfect experience with Uhaul truck rental. I couldn't be happier with my rental. Thank you!

William M. 
Rating:
5.0

Not sure what could be done to improve the excellent service! Everything was ready for us and worked very well

Terry F. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

JEAN T. 
Rating:
5.0

Nothing...it was perfect! Thanks

PAMELA S. 
Rating:
5.0

After showing up at AtoZ rental in Post Falls and being told that I didnt have a reservation. Due to the long wait time for call in Customer Service had to go back to my house and get on chat in order to determine that my reservation had been moved to U-Haul Storage of Coeurdalene without notification to me. The folks at this location were very helpful though and apologized for my inconvenience.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

Tammy M.  |  First Impressions 
Rating:
5.0

Great location. The Uhaul truck we got from them was newer and ran great and didn't vibrate. Wry friendly folks at that location.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

RORY P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Staci F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith M. 
Rating:
1.0

The lady who called was agitated and rude and I felt extremely uncomfortable immediately with her, and after she scoffed and got off the phone.

DEBORAH L. 
Rating:
4.0

Customer did not leave a comment.

CANDACE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shelly b.  |  First Impressions 
Rating:
5.0

Friendly and helpful. Woild definately recommemd!

Rebecca G. 
Rating:
4.0

This place was at least twice as expensive as A to Z rental. Not counting the gas

CAROL D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
4.0

Customer did not leave a comment.

Mardena L. 
Rating:
4.0

BEEN THERE BEFORE!!!!..... LAURIE KEEPS THE HEATED UNIT EMACULATE!!!! LIKE THE PLACE!!! STAY SAFE!!!!

Matthew S.  |  First Impressions 
Rating:
5.0

Everyone was helpful and the hitch was done perfectly

Carl W. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

jim D. 
Rating:
3.0

Was quoted a rate of $1.29 a mile. Change my pick up day and was told the rate would not change. Pick up the truck and the rate changed $1.59??? Manager called and she said that is the rate on that day for pick up. For sure not very good business practices to change the rate when I was told it wouldn't change!!! Low handed for sure. Plus the truck head lights were pointed down and couldn't even see 15' in front of the truck and no high beams. Truck wasn't safe. Have used uhaul all my life and this was for sure not the best

VERNON G. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

nothing

Willard C. 
Rating:
4.0

The brakes were a bit squeaky. This office with some proding helped me quite a bit.

Theresa B. 
Rating:
5.0

The staff was very friendly and helpful. The operation looked efficient and they were actually checking the vehicles out mechanically and cleaning. I told them the windshield washer fluid was empty when I got the truck but everything ran well and no break downs.

John P. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
1.0

The ball was dropped multiple times due to lack of training or communication. Online information differs greatly from on site employee knowledge. Had to return to desk multiple times to pay for items I was not told about during check in or online (due to how busy they were each issue took a large amount of time to sort out). I was also told I had to have U-HAUL hook up our trailer or my insurance would be void. The Employee who hooked up trailer did so incorrectly causing the chains to drag on the road which I had to fix halfway through our drive which voided our insurance anyway as it appeared I unhooked the trailer. The employees seemed fed up, they need more help or better management. If it were my choice I would NEVER work with this location again (or U-Haul for that matter as the whole rental process was extremely frustrating). I do not feel it was worthy of the THOUSANDS of dollars I spent on my rental. I will be steering everyone I know far away from U-Haul's services after this experience.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
3.0

Storage unit was well cared for clean and secured. The person behind the counter was a bit cranky. Not sure if its a bad day when we paid our bill or what but check out she was ok.

Richard F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

theodore A. 
Rating:
5.0

Very friendly employees and extremely helpful.

JACOB P. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Check-in went very quickly. I was back on the road in a couple of minutes.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

James M S. 
Rating:
5.0

Good experience

DEVIN S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Nothing. It was fantastic all around

SAMANTHA W. 
Rating:
4.0

Service renting and returning was excellent

RANDY T. 
Rating:
4.0

The loading ramp on truck was short and steep. Had to hire extra help just to get loading equipment up into truck an expense that could have been avoided had the proper ramp was installed in the first place.

TINA W. 
Rating:
5.0

One corner of the uhaul leaked and our mattress got wet along one edge even though it was wrapped in plastic

JUSTIN N. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
2.0

Customer Service. Employee (Female) was very rude. Didn't get her name but she was the young er of the two that was working.

MARK H. 
Rating:
3.0

I had to pay a lot of money in late fees because nobody knew how to change my payment due date to when I got paid. Finally after about a year corporate helped them to finally figure it out. I was told that I shouldn’t of had to pay all those late fees since I told them over and over again. TY

Rebecca V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrell B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBI S.  |  Overall Experience 
Rating:
5.0

Desk agent, I think Katherine was very professional and excellent.

Johan D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Connie P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Juan G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam T.  |  Overall Experience 
Rating:
5.0

Leah and Renee are spot-on helpful, knowledgeable, and professional. I’ve been a Uhaul customer for many years and there have been some challenges along the way. Leah and Renee work together as a team and always find an answer.

Kirstie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Alley A.  |  Online Move In 
Rating:
3.0

I tried to call the direct line SEVERAL times. It would eventually go to the call center. I was in line waiting for 18 min then they couldn’t help me. Told me to call the direct line.

Darby M.  |  Online Move In 
Rating:
3.0

My storage unit is outside with no gate and I can only go during business hours because they require you to pick up a key for the 2nd lock. There is only one of these keys, so if someone else is using it you have to wait. This is very inconvenient.

Jan J.  |  Online Move In 
Rating:
5.0

The team at U-Haul coeur d alene are professional, kind and hard working. I have never seen such a clean storage center, it is great! Thank you Renee and team for the great experience in CDA, ID.

GRANT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H.  |  First Impressions 
Rating:
5.0

Nice people & very helpful with security questions

Sharon R.  |  Online Move In 
Rating:
5.0

Renee was very helpful and knowledgeable. I will continue to do business in the future.

Todd T.  |  First Impressions 
Rating:
4.0

The price, availability, and timing were perfect to complete our move up the north Idaho. The security system was a pain as most security systems are; but this one had too many panels that were not for customer use, and on on first experience, was difficult to find out which code box to use. Otherwise, very clean cut professional folks work at this uhaul.

Ariel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

susan c.  |  First Impressions 
Rating:
5.0

Thank You

PATRICK W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara N.  |  First Impressions 
Rating:
5.0

Top notch service all the way around! Friendly, clear and concise instructions concerning storage facility from Renee. I even bought a hitch lock because it was both convenient and priced correctly while at the center. Thank you for the ease and the awesome service.

amber c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WARREN JAMES H.  |  First Impressions 
Rating:
5.0

The Uhaul employee that helped me fill out the paperwork for the storage unit was awesome and helpful

eric p.  |  First Impressions 
Rating:
5.0

Very clean, convenient, and secure

Scott O.  |  Online Move In 
Rating:
5.0

Best people, best storage units.

Frank B.  |  First Impressions 
Rating:
5.0

Brand new facility, immaculate, security is as good as any military base. 8-)

Scott O.  |  First Impressions 
Rating:
5.0

Great place safe and friendly

Darrell B.  |  First Impressions 
Rating:
5.0

Only complaint Is difficulty in contacting the local office on the phone. You have to go through a ridiculous phone tree and the first time I tried the wait time was 20 minutes. I was frustrated and hung up,

randy z.  |  First Impressions 
Rating:
5.0

Always an excellent experience at this facility. All staff are very helpful, knowledgeable and friendly. Facility is always clean and well maintained.

Matt C.  |  First Impressions 
Rating:
5.0

Al the staff were excellent and very friendly! Answered all my questions. I will recommend to all my friends and family.

Todd P.  |  First Impressions 
Rating:
4.0

The unit was advertised as 5 x 5 x 10. I dare say it is not actually 5 feet inside of the walls. I guess if you count to the outer most portion of that wall it is 5 feet but that wall space can't be used to account for a piece of furniture that is close to or exactly 5 feet! Actual unobstructed floor space should be used for all measurements!

Lynetta R.  |  Online Move In 
Rating:
5.0

Facility is always very clean and staff is always amazingly helpful! We have used this facility for 7 years straight and have always had a a great experience with staff and ease of facility use.

VACASA B.  |  First Impressions 
Rating:
5.0

Amazingly clean and maintained and nice that a lock as provided

Charlotte H.  |  First Impressions 
Rating:
3.0

This move has been horrid the only good thing about it was the way your staff took care of everything

john m.  |  First Impressions 
Rating:
5.0

Best-run U-Haul storage I've yet used!

George S.  |  First Impressions 
Rating:
4.0

The local staff and manager Renee were great. My problem was with the system/call center who reserved a unit for us that was not actually available. I had an email confirmation and Renee found my reservation, but the unit reserved hadn’t been available in months. I arrived with a truck full of furniture and six people to unload only to discover that my reservation was worthless. Luckily, Renee found us another unit!

Sarah B.  |  First Impressions 
Rating:
5.0

Hoping to see a bigger Unit open up soon because I need more space. My mom has been using this facility for 9 years. I told her I would be looking for a storage unit and I knew she was happy with U Haul so that's where I went. The manager Rodney was great and it perfect for me because I'm in a wheelchair. Thank goodness for elevators.

Deborah H.  |  First Impressions 
Rating:
5.0

Great customer service!!!

MARCEA M.  |  First Impressions 
Rating:
4.0

Renee was good

Jeffrey K.  |  First Impressions 
Rating:
5.0

You folks are nothing like the U-Haul storage I have in Lynnwood, WA. Ya'll are friendly, knowledgeable, fast, and super enjoyable to work with. It was a very good experience to do business with you.

Robert L.  |  First Impressions 
No reviews have been submitted for this location.

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