U-Haul Storage of Chehalis-Centralia

Clasificación:

4.0

The app is inconsistent and messages get scrambled

Clasificación:

5.0

I liked how well lit the area was as I dropped off at night. I also like how the attendant had a very chipper attitude. He was fun to talk to but also got me all checked out in good time.

Clasificación:

5.0

N/C

Clasificación:

2.0

We were charged for an extra day because we didn't which u-haul place to return truck. They were owned both by same person. Total rip off. Then we got charged an additional $25.00 because there was some dirt in the truck !! Like “Hello” it has been pouring down rain so there is no way some dirt wouldn't get into the truck. We had even left a half a tank of gas in truck & still got charged extra. Not real friendly or helpful people at all. Will go somewhere else if ever needing a rental again. Even out of town. Two $58.00 dollar charges for same rental not cool at all.

Clasificación:

5.0

Would like to see a longer loading ramp.

Clasificación:

5.0

I have 2 storage units and buy propane here. Great people. Friendly staff!

Clasificación:

5.0

This was my first experience with uhaul and I was very happy. I will definately use this location again

Clasificación:

5.0

You're doing great!

Clasificación:

4.0

I was recieved by a trainee who was a bit lost. She was going to charge me double the miles of my trip! I expalined that ai had more than enough miles for my trip. She had not read the odometer carefully enough. She was also having trouble with the computer entry. Fortunately the manager gal arrived and helped her get straightened out. Again, sensibly considerate in not charging me a late fee for being a couple hours late. After having been stuck on the freeway for 3 extra hours due to a police chase that shut down the freeway. That got me in very late. Good people who are reasonable are why I will use them again when the opportunity arises.

Clasificación:

5.0

Staff was excellent amd attentive

Clasificación:

5.0

Great customer service and assistance

Clasificación:

5.0

5 stars across the board, very helpful and friendly people.

Clasificación:

5.0

Something seemed to be wrong with the steering because the truck was all over the road and difficult to keep in the lane. In addition the steering wheel was very wobbly. Scary to drive. The truck should have been checked out more carefully before it was rented. The attendant, however, gave excellent service. We were not aware of the steering problem until on the freeway. .

Clasificación:

5.0

Stellar customer service! I don't think they can do much to improve service. Thanks as always for excellent customer service!

Clasificación:

5.0

Easy and convenient

Clasificación:

5.0

Everything went very well on this day. We needed to rent a UHaulso we could move furniture on a very wet January day in Washington. We are using one again on the following weekend to move my daughter from a ugly situation. Any coupons?

Clasificación:

4.0

Check in time was excessive even though I had reserved the day before. I did not rate the equipment well as I only got 6.8 mpg. That is ridiculous. I drove to Eatonville and back, not many hills and very light load coming back.

Clasificación:

4.0

Great customer service - keep up with what you're doing

Clasificación:

2.0

I'd love a phone call to tell you about my experience with this location and uhaul. I may never rent from your company again. I was not pleased with being charged for miles the repair person put on the vehicle nor the waste of time my time. I am significantly behind schedule because of this as I could only get one load moved.

Clasificación:

5.0

The people that work there were very friendly,And everything went smoothly.

Clasificación:

4.0

There are other moving trucks out there or you can hire a moving company with their own, but when it comes down to it, U-Haul really is the most convenient and readily available option out there. At least here where I live. The problem it they gouge you with the fees and billing. We rented the U-Haul and found out we may not be done as early as thought. Called the rental location who said it would be ok to bring it back later that day and just use the after hours app and key drop. When I got the bill, I was charged double on everything down the itemized list. I should have kept the truck until the next day. I had it about 4-5 hrs over and was charge the whole 24 hrs of use. I was also double charged for the dolly use that came with the truck. That should just be part of the truck rental in my opinion. I was charged double on “Environment Fee” and double on insurance, even thought the original insurance should have carried over. I mopped the back and cleaned it really well, but I would be surprised if they stuck me with a cleaning bill too because they found a small rock in the corner of the bed. Will I use them again, yes. Why? Not too many options here and until there is, I'm stuck with them. Not all is bad. They do have an app you can use to facilitate pick up and drop off. That's a plus, but the app had some glitches for me and if you were somewhere with poor service, it might not work too well. Their trucks are nice and well maintained. It was a smooth ride and hardly knew I was pulling a full 26' load. They do have extras to help with moving. Boxes, wrap, appliance dollies, blankets, etc. The trucks come with a utility dolly, but your are charged extra if you use it and again for everyday you have the truck.

Clasificación:

4.0

1 bay was broken, there were several people using the facility with only 2 bays. We all parked in the parking lot and had to walk pretty far to/from vehicles/units. I've never used this sort of storage before, I only have experience with the facilities where you can drive right up to your unit. I don't prefer this layout, that is ok. People were helpful and the complimentary carts helped.

Clasificación:

5.0

No improvement needed ! Great experience coming and going !

Clasificación:

5.0

Friendly service and timely interactions - really helpful and an excellent experience!

Clasificación:

5.0

The young lady that hooked me up and the young man that unhooked were both exceptional for customer service

Clasificación:

4.0

Check-in could be simplified; i.e. I uploaded driver information under “pre-registration” or whatever it's called so presumed payment/identification provided would suffice. Had to do it again, and wait. Upselling a little overboard although the agent was personable. The person who in-processed our rental was extremely efficient and friendly.

Clasificación:

5.0

I told the young man that unhooked my trailer when I returned it that anyone that would rent anything from any other company besides U-Haul was crazy . Uhaul is the best , I've always had a wonderful experience , keep up the good work and Merry Christmas !

Clasificación:

5.0

Location is convenient for us.

Clasificación:

5.0

By far the BEST MOVING EXPERIENCE YET! Jim Dok

Clasificación:

5.0

Experience was great; helpful staff and easy process throughout!

Clasificación:

5.0

Everyone was very nice and informative,they represent your company very well,unlike the treatment we received in Lacey,Wa U-haul .

Clasificación:

5.0

The staff made sure to hold a unit for me even when I was delayed. I really appreciated the staff taking time to let me know they would be closing soon so that I could be prepared to have my items in unit before lockdown.

Clasificación:

5.0

:)

Clasificación:

5.0

Staff at U-Haul Storage of Chehalis were all great. My experience was ideal, as far as renting U-Hauls go.

Clasificación:

1.0

The truck was filthy. Hair was everywhere. Extremely bad and hard to breathe in. It smelled like wet dog and the hair was flying around in truck because i had to have window fown due to smell. I normally don't like wearing face masks but i had to to survive my ride to the house. I vacuumed alot of it up but the smell still stayed. I've used uhaul before and never had this issue. I know it was just one lazy worker that didn't want to do his job so i will continue to use uhaul whenever i need too. Upset about it i have a video recording of the truck on my phone. Other people would probably puke if they had to deal with that. I was in a hurry to move so i couldn't afford to lose time asking for it to be cleaned or not be able to rent a truck that day so i took it.

Clasificación:

3.0

Tried to use the app but it was not very user friendly.

Clasificación:

5.0

Great job on both ends. Thanks to all.

Clasificación:

4.0

Employee who helped me was detail oriented, knowledgeable and very nice.

Clasificación:

1.0

Have a full tank of gas for customers when they pick up vehicle. When writing a GM about issues, receive a response.

Clasificación:

5.0

Was great for us and easy to drop off

Clasificación:

5.0

The employees were so friendly and helpful. I was in and out in no time!

Clasificación:

5.0

Trailer ramp was too steep to be used as a ramp.

Clasificación:

5.0

Staff was excellent and very customer-centric. The transaction and check-in was smooth and hassle-free! Thanks for being a community resource.

Clasificación:

3.0

I liked your on-line checkin.. Except I still had to answer all those same questions again in the store. Which made the on-line checkin a waste of time.

Clasificación:

5.0

Great customer service.

Clasificación:

4.0

Very poor use of face masks, not very good about social distancing. Service was great but should be following covid-19 protocols. Would not recommend to anyone with compromised immune system

Clasificación:

5.0

Great service and products

Clasificación:

5.0

You guys were excellent

Clasificación:

3.0

The location was fine and truck ran good. My issue was getting a call 24 hrs before I was due to pick up my 20 ft truck, I had reserved 2 weeks prior was not going to be at my local uhaul. It was 4 hrs round trip away. Only thing 30 min away was a 15ft truck. I took it, unhappily. All my stuff didnt fit. Have to drive 6hrs back. Total 12hr to get rest of my things. Made loading was very stressful. Took longer trying to get stuff in. They gave extra miles, that didnt help. Didnt need more mileage, needed 20ft I reserved.

Clasificación:

4.0

I understand security and all but if you are in the high 1400s or 1500s you are a long way from a door. Overall though it was a good facility. If this is referring to the truck rental that was good also.

Clasificación:

1.0

The owner or store manager has worst customer service. 1) the location was given 3 months to get a 26 ft trailer this did not happen and I had to settle on a 20 ft. We reserved equipment for a tractor and was given a car dolly which I fact does not work for the tractor. When returned today was charged 60 dollars not very happy. Life is stressful enough without this. Kimberly rogers

Clasificación:

5.0

The women that ownes this location is very unfriendly and not helpful at all. I will not ever recommend this location. Ty Joan Geffre

Clasificación:

5.0

Knowledgeable and very efficient. Got the best deal . Made sure everything was installed properly.

Clasificación:

5.0

They immediately found a fuel leak on the fuel system which showed as a faulty gas cap. The technician stated that an unauthorized repair had been made causing the leak. I would appreciate a refund or do I need to take this up to U-Haul or the Better Business Bureau

Clasificación:

5.0

Received pod 1 week after promised day

Clasificación:

5.0

Loved the covered bays for moving. The added carts to help with moving were great too.

Clasificación:

1.0

I cleaned my 15 x 10 storage out 7ish days after paying approximately $180 for it for the month. Even though I was out early, and notified the Uhaul staff, Uhaul did not refund me for the 23ish days that I had pre paid. Ask for a daily price if you are going to move your stuff out before their 30 day term, before paying for 30 days.

Clasificación:

5.0

Clean, convenient. The shuttle carts are a big bonus.

Clasificación:

5.0

Amazing people and very friendly

Clasificación:

5.0

Clean, secure and safe.

Clasificación:

5.0

Front staff were friendly and knowledgeable about items needed and prices of storages as well. made a stressing event like moving less stressful.; Thank you so so much. The lady name was Teresa. Awesome!

Clasificación:

5.0

Love the handcarts, makes moving so much easier. The manager was very nice and helpful

Clasificación:

5.0

The employees have consistently been helpful, courteous, and have provided great customer service.

Clasificación:

5.0

The price was nice the place was nice , they take care of there storage units very well i feel safe knowing my stuff is secured here

Clasificación:

5.0

The staff at the Chehalis facility were great to work with. Friendly and professional. Were a pleasure to work with.

Clasificación:

5.0

I don't remember the lady that helped me but my need for a van and storage was an emergency of sorts and she was more than kind. Helped me quickly and got me through an unwanted but needed process. Gracias.

Clasificación:

5.0

Great Customer service and knowledge.

Clasificación:

5.0

Such an easy process, didn’t have to talk to anybody & didn’t have any trouble finding our unit which was clean and move-in ready

Clasificación:

5.0

Mudarse puede ser estresante. Even if it's a good move. I don't think I coold have been treated any better than I was while my famy and I were seeking storage and trailers. I felt like family almost. It really brought my stress level way down. Friendly service is an understatement. The staff here is amazing.

Clasificación:

5.0

Finally a quality indoor storage facility in our area. Friendly, professional employees and the storage units are very affordable. I would recommend this place for all your storage and moving needs.

Clasificación:

5.0

Everyone I spoke with were very friendly and helpful.

Clasificación:

4.0

very professional, would highly recommend

Clasificación:

4.0

Great attitude of all involved.

Clasificación:

5.0

Very knowledgeable and pleasant to work with.,

Clasificación:

5.0

Very professional and helpfull

Clasificación:

5.0

Great!

Clasificación:

5.0

The staff was friendly and helpful. Everything was handled quickly and without issue. I was personally walked to my unit and given details about the dollies and moving equipment available to use.

Clasificación:

4.0

The staff was so awesome and helpful. They were quick to get me set up and so informative. It may take some time to make access to get to my storage unit but truly understand they are just starting up

Clasificación:

5.0

I was glad to here there was storage units at the facility. Thank you so much to the team that was their they all three made sure we were taken care of!

Clasificación:

5.0

Excellent customer service. Renting a storage space for first time and was very pleased how the whole experience went. The ladies at counter were friendly and explained the process very well. Good job

Clasificación:

5.0

All in all it was a very good trip with the equipment with the exception of losing a wheel on the auto transporter on interstate 25 in downtown Denver that was the front tire on the right side

Clasificación:

5.0

Great customer service. Friendly, very accommodating and beyond my expectations.

Clasificación:

1.0

I have no issue with the facility or staff. They provided excellent service. I have issue with uhaul corporate policy on ubox monthly storage rates. 3 days and 5 days, full months rent? Not acceptable

Clasificación:

5.0

Fabulous Costumer Service...

Clasificación:

5.0

We appreciated the convenience of the boxes being delivered and picked up at our homes. The people were great, especially the drivers! That Marissa on the fork-lift really knows her stuff! ¡Gracias!