Joel was wonderful to work with. He was able to answer all my questions and was very polite and professional.Kathleen C. | First Impressions
Customer Reviews for U-Haul Storage of Bristol
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was great. Nothing else to say about it. Thank you very much.brenda h. | First Impressions
The pick up process was good -- the internet needed to drop off is inconvenient if your phone is dead.Joseph F.
El cliente no dejó un comentario.jessica M.
We were customer for almost 2 years..during those years we saw numerous managers come and go,several issues with the facility for example lighting struck close by or possibly even the building which resulted in the system to crash and the units to not be secure for several weeks or months,our keycards stopped working,even though we paid extra for access 24 hours during this time we only had access during office hours and 2 times shortly after the problem was "fixed" we accessed our unit after 7 pm and the police showed up thinking we were robbing the building..we moved out several months ago into a different facility where we don't have to pay for 24 hr access and still have security and I turned my keycard into the manager and told him we had moved out the day prior to my rent being due and was told he had put us in as moved out but you all have continued to call email and send letters about rent for a unit we longer have..Amanda L. | Overall Experience
El cliente no dejó un comentario.Laura S. | Overall Experience
they help me alotBetty G. | Overall Experience
El cliente no dejó un comentario.Nicki D. | Online Move In
We've had a challenging experience with U-Haul throughout our move. Mandy was fantastic! She was very helpful trying to solve a problem that was complicated. However, when we arrived at U-Haul months earlier our reserved unit was not available and the only available option was more expensive The then manager gave us a discount that is no longer valid and we are now being charged more. we are offered a free month rent to compensate this however the start date is different and essentially is only 10 days free. I am waiting on a call back from Joel this store's manager where hopefully we can resolve this issue.Andrew E. | Overall Experience
Staff was awesome.Richard R. | Overall Experience
The staff was friendly and showed me different size storage units and gave me the prices after I made my choice he took me to the storage unit and showed me that I could drive up to unload near my unit andNona S. | First Impressions
I was really glad to have them so close to me to put my furniture and personal things at, until I can find a place to leave atBetty G. | First Impressions
My UHAUL U-box experience was excellent! It was easy to pick the box up, fill and lock up. It was delivered to my location on time, just as I locked it and with nothing damaged! Great job UHAUL!Paul G.
There was a delay on the e-mail return confirmation. Returned it on Monday (July 6th), did not get a confirmation of return until Wednesday (8th).Arrik N.
The man who waited on us had the nastiest, dirtiest, grimiest hands I've seen in a long time. I understand he is working on trucks, etc., but when you are waiting on customers, especially during a pandemic, it is unsettling to think of how long it must have been since he washed his hands. Wear gloves, something! Then, the other two had to touch the same surfaces he touched. Gross!Donita P.
El cliente no dejó un comentario.Tiffany A.
The lady that was there when I turned the van in was rude and not helpful at all. She was working on Wednesday around 2.30 in the afternoon. Would not send any business your way cause of that.David W.
El cliente no dejó un comentario.shikara E.
Very easy process. We were able to haul a fair amount in a 6X9 trailer! And the hydraulic brakes on the trailer made me feel a lot safer going through the mountains!Thomas B.
El cliente no dejó un comentario.Jennifer C.
treated great, courteous staff, fast service, nothing to suggestBilly R.
El cliente no dejó un comentario.Lottie G.
Great Team - Helpful & ExperiencedKim K.
El cliente no dejó un comentario.steven P.
El cliente no dejó un comentario.JUSTIN T.
Richard took excellent care of us and it was a pleasant experience from start to finish.deborah C.
El cliente no dejó un comentario.KELLYELAINE T.
Get a manager that knows what they're doingDANIEL W.
El cliente no dejó un comentario.Bradley W.
We returned the truck the night before it was due, but store was closed. Uhauls online check in by phone process was a nightmare; we couldnt get it to work on our smartphones, and no one would answer the phone to talk us through it. So we had to come back the next day, and mistakenly got a bill for returning the truck a day late!!! I guess they realized their mistake since I havent got another bill. Uhaul needs to improve on this. My first ever rental wasnt good because of the return process.Ruffin W.
The lady that helped us determine what specific size Uhaul we needed was wonderful and very customer oriented. The gentleman at pick up was very rude and condescending and not very people friendly and only seemed to want to go outside to smoke. The gentleman at drop off after our reservation was phenomenal- appears he needs to train the other gentleman how to do customer service.Andrew E.
El cliente no dejó un comentario.Randy R.
The employees at the drop off location went above and beyond because they were closing up as we got there but stayed when I could not get my check in by phone to work. I do however feel U-Haul is a little on expensive side. I moved 36 miles and paid right 150 in the small truck. They need to come up with a better pricing system based on distance.Logan C.
Nothing to improve on. Seamless. I held up my end by not breaking it and it they made it easy to do what I needed for a fair price as well as making sure I didn't break anything by verifying from pics taken before I left and pics upon turn in.Michael B.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Vickie W.
El cliente no dejó un comentario.JOSHUA B.
El cliente no dejó un comentario.Kenneth B.
I am very upset. I did not receive any instructions about how to operate the truck, how to return the truck, etc. The lady who helped us pulled the truck up, left the keys inside, and went back into the building. We had to shout after her to ask if we were all set. Then, I get charged a $25 cleaning fee and told it was to fold blankets and sweep. Ridiculous. I would like my $25 refunded.David V.
El cliente no dejó un comentario.Earl W.
The day of pickup I was disappointed that I was unable to pick up my truck using my mobile phone. I got so far as to take my picture and then got the message that it was "unable to process and to try again later." So I had to go inside and work with a representative. You need to fix your system, esp in this time of covid.Jodi J.
Clean, and check the condition of the very expensive rental trucks before you rent them out. The truck was filthy, I had tire separation in "literally" the middle of no where. I sat for over three hours waiting for help, and delayed my arrival, in Butte, WITH movers scheduled, and waiting. More expensive lodging and eating expensive restaurants. ETC. All u haul did was pay for one nights lodging, as to say my time, and all the people waiting for me was not worth anything. Not to mention the extra money it takes every day a person is delayed. Not a happy customer.dan B.
El cliente no dejó un comentario.Crystal P.
Bristol, TN. West State Street location. The lady who processed my rental went above and beyond to assist me, did so pleasantly, and very professionally and efficient. She's the best !!Faith S.
You are doing a great jobChester G.
El cliente no dejó un comentario.Randall K.
None it was greatRobert L.
El cliente no dejó un comentario.Christy E.
El cliente no dejó un comentario.Ronald D.
Nothing it was all goodLinda M.
Nothing service was great!Joseph H.
El cliente no dejó un comentario.Melinda J.
Confirm starting mileage before leaving.Charlene P.
El cliente no dejó un comentario.Mary W.
My experience at both the final pick-up and drop off locations was positive. All of my issues came from what occurred before those times. I rented a 10' UHaul and Vehicle Trailer to tow a recent car purchase about 450 miles. Finalizing the purchase of the car the same day I wasn't able to book the trip multiple days in advance. Upon arriving at the first pick-up location I was informed that it was closed due to Covid-19 and that I would have to drive to another location. I would like to know why this wasn't noted while booking my rental. Once I got to the second location I was informed that only 20 and 26 foot trucks were available. I declined the longer vehicles and was told I could have a 10 foot truck if I waited an hour. I left the location and got some food waiting for the 10 foot truck to return. After an hour had passed I returned to the 2nd location only to be informed that the 10 foot truck would not be returned today. They recommended I drive to a 3rd location, although they did not believe the 3rd location had any 10 foot trucks. Upon arriving at the 3rd location was provided with a 15 foot truck which I accepted. After accepting the 15 foot truck, the staff encountered computer issues which wouldn't allow the 20 foot truck from the previous location to be removed from my account. After several hours and three locations I was finally able to get on the road. Once I completed my trip I went to return the vehicle to the location indicated on my updated order. Upon arriving at that location I was informed that they do not accept trailers or trucks that large. The gentlemen I spoke with suggested I try driving to another location in the city but noted that he wasn't sure what locations were open or if they would accept the equipment either. After less than 24 hours and 5 UHaul locations later I was finally able to return my equipment. Most of the staff I dealt with was friendly, but it is apparent that UHaul and their corporate systems are completely unorganized.TYLER W.
El cliente no dejó un comentario.james T.
El cliente no dejó un comentario.Samuel B.
Hire some friendly people who are honest!Tonya T.
I was in the location several times over a 2 week period trying to rent a cargo van. Every time I went I spoke to a different person, and each one told me something different. It was very frustrating and a huge inconvenience.Jennifer A.
El cliente no dejó un comentario.Justin H.
What a mess I been through the week... it started out Monday June 1 renting a uhal that I planned to only pay 19.95 plus tax then the girl talked me into insurance for ten dollars and then I had to estimate my miles and I put 30...so that still was okay abouT $50... Well turned it back in on June 2 to a nightmare the girl checking me in was on her phone and some how charged me over $300... well guess what I only had 250 in my checking then she throws me my receipt saying it's fixed... oooo to my surprise it wasn't fixed then u all charge me anothe 300$ on June 4 overdrafting my account once again.. Took me a whole week on the phone over six hours with my bank to get over 600$ back on my account after only suppose to end up paying $45 after miles and check in... this was a terrible experience and never once heard from ur company to even apologize for my hell week...April L.
Just keep doing what you do, I had no problems at all.Steven C.
The trucks front end was wore out.hard to keep in the road. The staff was rude disrespectful and unprofessional. I will use a different company from now on.Allen B.
El cliente no dejó un comentario.Reaford M.
El cliente no dejó un comentario.Mary P.
Bad service. Manager annoyed at me wanting to see the size of the truck I was renting bc I didn't know for sure what size I needed. I ended up getting a bigger one than I needed bc of this. She was a little nicer about me bringing it back.DEVIN L.
El cliente no dejó un comentario.Daniel K.
El cliente no dejó un comentario.Forrest J.
El cliente no dejó un comentario.Richard R. | First Impressions
Nice people...good locationDavid D.
El cliente no dejó un comentario.Robert D.
El cliente no dejó un comentario.Diana T.
Post prices visible to customersRonnie M.
Very pleasant experience and easy transactionJennifer P.
The first location I was given for drop off was not even functional and should not be listed as an option. After driving 13 hours, to have to be on the road another hour messing around with dropping off a transport trailer is ridiculous.Steven I.
El cliente no dejó un comentario.Dajo O.
El cliente no dejó un comentario.SHANE H.
El cliente no dejó un comentario.Christopher G.
Can't think of anything to improve onRonald H.
El cliente no dejó un comentario.matthew T.
Was overcharged $100, we replaced gas used and returned the truck on time yet were charged late fees and gas service fees.David C.
Staff was extremely friendly and very helpfulKathy C.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Angel N.
Dana went above and beyond with customer service. We appreciate all of his help!Brandy J.
I have been to this location twice. I have little to complain about regarding the facility or staff. I noticed that your computer system was not fast and efficient. On two occasions the computer system tried to charge folks in front of me for two days when they were renting for one. It took your staff member a few minutes to correct this error, causing me to have to wait in line longer. Streamline your check in/ computer system. I assume this is not a problem when one reserves on-line but I have not tried this.Parkis K.
El cliente no dejó un comentario.Jeremy K.
El cliente no dejó un comentario.Darryl D.
Very nice and helpful.Rick D.
El cliente no dejó un comentario.Jacqueline H.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Danny B.
El cliente no dejó un comentario.John G.
Everyone was very nice, I have rented from this location many times over the last several years and have always been very satisfied with their service. ClydeClyde D.
El cliente no dejó un comentario.Robert E.
The customer service rep was rude, I wouldn't recommend this nor the company to anyone! This was the most rude experience I've ever had and had to pay extra bc of insurance didn't ask for!scott S.
El cliente no dejó un comentario.Jonathan W.
El cliente no dejó un comentario.Preston T.
El cliente no dejó un comentario.Terry R.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.Kimberly O.
El cliente no dejó un comentario.Katelyn A.
Too many hidden charges, environmental fee ect..WILLIAM P.
The employees were very personable and helpful, the process was easy for us!!Scotty B.
El cliente no dejó un comentario.Anjelica G.
Had to have location for pickup changed, original location was closed.Franklin J.
Excellent , no need for improvement , very happy ??Michael L.
The Bristol team was greatC Wayne B.
El cliente no dejó un comentario.Janet B.
El cliente no dejó un comentario.Christopher L.
El cliente no dejó un comentario.Chelsea P.
The staff was pleasant and helpful but appeared understaffed. I needed help and it appeared only one person was doing everything. I would use U-Haul again because it wasn't 100% smooth but it was very close.GARY V. | Overall Experience
Excellent customer serviceKim F. | First Impressions
El cliente no dejó un comentario.Frank B. | Overall Experience
Location had holiday hours which made checking in convenient. Staff was very friendly and helpful.Cori T. | Overall Experience
Facility was clean and accessible. Customer service was very poor on multiple occasions.Cody A. | Overall Experience
I had a great experience yesterday. Moving sucks, it's nice to know someone wants to make it as easy as possible. Thanks guys!SASHA S. | First Impressions
Fabulous experienceTony & Barbara S. | Overall Experience
I was never to this location. My pods were delivered here. However, I had to call this facility several times regarding my pods; and, I spoke with Dan. Dan was always knowledge, helpful, and politeBONNY W. | Overall Experience