Customer Reviews for U-Haul Storage of Bristol

2,585 reviews

2975 W State St   Bristol, TN 37620
(@ Hwy 126)

(423) 968-1739

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Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(423) 968-1739

2975 W State St
Bristol, TN 37620
(@ Hwy 126)

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jennifer E  |  First Impressions 
Rating:
5.0

Nice and clean

Russell K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

justina h  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirley L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie J  |  Overall Experience 
Rating:
5.0

Joel was very helpful in walking us through the storage hours, how the facility works, and how to check in to the facility.

Jill C  |  First Impressions 
Rating:
2.0

Went to go to my unit inside the main building…was told that my unit was not even in the building and would need to drive across the street to the sketchy building. Drove across the street and started moving all our things in only to realize there was no lock provided for the unit as promised in the rental agreement. Had to go back across the street and ask for a lock. Was advised UHaul was out of locks. I asked how I was supposed to secure my things and that there would need to be a lock provided. The person working had to get one off the sales floor and give it to me since they were out of them. Very disorganized process and not at all what I expected!

Amber W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sally d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeWayne H  |  First Impressions 
Rating:
2.0

I reserved an 8X10 unit and when I got there to move my things in there were no 8X10 units available. This was so stressful, I hired a moving company and the movers were ready to unload my furniture. My reservation was in the system but my reserved unit was not available and there were no other 8x10 units available. I ended up having to purchase a 10x10 unit that just so happened to be available. I asked the associate at the counter what happened to my reserved unit. He said that the system double books the units and that this happens all the time. This is unacceptable! Moving is already stressful enough. Imagine showing up with movers and a truck load of furniture and being told there are no units available, after reserving one! Then being told that this is common! I’m lucky that there was a 10x10 available. What if there were non available?

justina h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany r  |  First Impressions 
Rating:
4.0

Got storage unit with truck rental they put charge on my account could tell me what the charges where for so I didn’t keep the unit but a little over two weeks don’t need the hassle when it was free for 30 days .my bank is having to look into the charges .

Heather B  |  Overall Experience 
Rating:
3.0

I checked out on line. However, the store never released the unit. I received a notice of late payment with a $20.00 late fee. I had to call customer service and they contacted the location to have the unit released. It was resolved but it was definitely an inconvenience.

Kim J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather B  |  First Impressions 
Rating:
1.0

I dropped off the truck the same day I rented it the 6th of November 2021 I get a call on the 9th asking me when I'm going to drop the truck off I'm being over charged for gas I had put back to the marketing when I collected it with more than a extra 40 miles I had used

Andrew D 
Rating:
2.0

On two different occasions I rented a truck and was notified I had a free months rental. On the first visit to get something out of storage my entrance card had been voided. The second time when I went to clean out the storage the same thing happened. The office needed to call Joel at home to let me in. Someone needs to explain to them what free month means.

Thomas S  |  Overall Experience 
Rating:
1.0

Only had the unit for two months. First time I went to make a payment they couldn't even find my name causing me to drive over to the unit to go make sure my stuff was there and then August 29th when I went to check my unit and make what I had planned to be my second payment there was a red lock on my unit. I was so infuriated I called a relative and moved my belongings out of the unit. This location is very dysfunctional and it appears to stem from the manager Joel or whatever his name is. This was the first and definitely the last time I trust using a storage unit. I would expect something like this from a local storage facility but not a corporate entity. Extremely dissatisfied and will highly recommend that all of my family and friends to avoid this U-Haul facility at all cost. I can't remember the name of the employee who attempted to rectify the situation but I would strongly consider him as a replacement for the current manager.

Michael L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie S  |  Overall Experience 
Rating:
2.0

I was supposed to have a free lock left inside my unit according to the offer I used thru the website. It was not there. The site also said 24/7 access but unless you want to pay even more, then the building I am at, you can only use between 7am and 10pm, which is extremely inconvenient for me and is not listed on the site anywhere. I tried calling the property GM multiple times and no one ever answered nor returned my call. The unit is also MUCH smaller than I thought it would be. I would expect a 5x8 to be just that. The 8 is apparently the height and not the depth like most storage facilities so now I am going to have to find time to get a different unit and move what stuff would fit at the time all over again. It'll do for the moment but inam less than impressed with the overall situation. I've had storage units before and this is by far the most inconvenient experience of them all.

Rachel M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Martha L  |  Online Move In 
Rating:
5.0

Joel was wonderful to work with. He was able to answer all my questions and was very polite and professional.

Kathleen C  |  First Impressions 
Rating:
5.0

Everything was great. Nothing else to say about it. Thank you very much.

brenda h  |  First Impressions 
Rating:
3.0

The pick up process was good -- the internet needed to drop off is inconvenient if your phone is dead.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

jessica m 
Rating:
2.0

We were customer for almost 2 years..during those years we saw numerous managers come and go,several issues with the facility for example lighting struck close by or possibly even the building which resulted in the system to crash and the units to not be secure for several weeks or months,our keycards stopped working,even though we paid extra for access 24 hours during this time we only had access during office hours and 2 times shortly after the problem was "fixed" we accessed our unit after 7 pm and the police showed up thinking we were robbing the building..we moved out several months ago into a different facility where we don't have to pay for 24 hr access and still have security and I turned my keycard into the manager and told him we had moved out the day prior to my rent being due and was told he had put us in as moved out but you all have continued to call email and send letters about rent for a unit we longer have..

Amanda L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura S  |  Overall Experience 
Rating:
5.0

they help me alot

Betty G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicki D  |  Online Move In 
Rating:
2.0

We've had a challenging experience with U-Haul throughout our move. Mandy was fantastic! She was very helpful trying to solve a problem that was complicated. However, when we arrived at U-Haul months earlier our reserved unit was not available and the only available option was more expensive The then manager gave us a discount that is no longer valid and we are now being charged more. we are offered a free month rent to compensate this however the start date is different and essentially is only 10 days free. I am waiting on a call back from Joel this store's manager where hopefully we can resolve this issue.

Andrew E  |  Overall Experience 
Rating:
5.0

Staff was awesome.

Richard R  |  Overall Experience 
Rating:
5.0

The staff was friendly and showed me different size storage units and gave me the prices after I made my choice he took me to the storage unit and showed me that I could drive up to unload near my unit and

Nona S  |  First Impressions 
Rating:
5.0

I was really glad to have them so close to me to put my furniture and personal things at, until I can find a place to leave at

Betty G  |  First Impressions 
Rating:
5.0

My UHAUL U-box experience was excellent! It was easy to pick the box up, fill and lock up. It was delivered to my location on time, just as I locked it and with nothing damaged! Great job UHAUL!

Paul G 
Rating:
4.0

There was a delay on the e-mail return confirmation. Returned it on Monday (July 6th), did not get a confirmation of return until Wednesday (8th).

Arrik N 
Rating:
3.0

The man who waited on us had the nastiest, dirtiest, grimiest hands I've seen in a long time. I understand he is working on trucks, etc., but when you are waiting on customers, especially during a pandemic, it is unsettling to think of how long it must have been since he washed his hands. Wear gloves, something! Then, the other two had to touch the same surfaces he touched. Gross!

Donita P 
Rating:
5.0

Customer did not leave a comment.

Tiffany A 
Rating:
1.0

The lady that was there when I turned the van in was rude and not helpful at all. She was working on Wednesday around 2.30 in the afternoon. Would not send any business your way cause of that.

David W 
Rating:
5.0

Customer did not leave a comment.

shikara e 
Rating:
5.0

Very easy process. We were able to haul a fair amount in a 6X9 trailer! And the hydraulic brakes on the trailer made me feel a lot safer going through the mountains!

Thomas B 
Rating:
5.0

Customer did not leave a comment.

Jennifer C 
Rating:
5.0

treated great, courteous staff, fast service, nothing to suggest

Billy R 
Rating:
4.0

Customer did not leave a comment.

Lottie G 
Rating:
5.0

Great Team - Helpful & Experienced

Kim K 
Rating:
5.0

Customer did not leave a comment.

steven p 
Rating:
4.0

Customer did not leave a comment.

JUSTIN T 
Rating:
5.0

Richard took excellent care of us and it was a pleasant experience from start to finish.

deborah c 
Rating:
4.0

Customer did not leave a comment.

KELLYELAINE T 
Rating:
3.0

Get a manager that knows what they're doing

DANIEL W 
Rating:
5.0

Customer did not leave a comment.

Bradley W 
Rating:
3.0

We returned the truck the night before it was due, but store was closed. Uhauls online check in by phone process was a nightmare; we couldnt get it to work on our smartphones, and no one would answer the phone to talk us through it. So we had to come back the next day, and mistakenly got a bill for returning the truck a day late!!! I guess they realized their mistake since I havent got another bill. Uhaul needs to improve on this. My first ever rental wasnt good because of the return process.

Ruffin W 
Rating:
4.0

The lady that helped us determine what specific size Uhaul we needed was wonderful and very customer oriented. The gentleman at pick up was very rude and condescending and not very people friendly and only seemed to want to go outside to smoke. The gentleman at drop off after our reservation was phenomenal- appears he needs to train the other gentleman how to do customer service.

Andrew E 
Rating:
3.0

Customer did not leave a comment.

Randy R 
Rating:
5.0

The employees at the drop off location went above and beyond because they were closing up as we got there but stayed when I could not get my check in by phone to work. I do however feel U-Haul is a little on expensive side. I moved 36 miles and paid right 150 in the small truck. They need to come up with a better pricing system based on distance.

Logan C 
Rating:
5.0

Nothing to improve on. Seamless. I held up my end by not breaking it and it they made it easy to do what I needed for a fair price as well as making sure I didn’t break anything by verifying from pics taken before I left and pics upon turn in.

Michael B 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Customer did not leave a comment.

Vickie W 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
1.0

I am very upset. I did not receive any instructions about how to operate the truck, how to return the truck, etc. The lady who helped us pulled the truck up, left the keys inside, and went back into the building. We had to shout after her to ask if we were all set. Then, I get charged a $25 cleaning fee and told it was to fold blankets and sweep. Ridiculous. I would like my $25 refunded.

David V 
Rating:
5.0

Customer did not leave a comment.

Earl W 
Rating:
4.0

The day of pickup I was disappointed that I was unable to pick up my truck using my mobile phone. I got so far as to take my picture and then got the message that it was "unable to process and to try again later." So I had to go inside and work with a representative. You need to fix your system, esp in this time of covid.

Jodi J 
Rating:
3.0

Clean, and check the condition of the very expensive rental trucks before you rent them out. The truck was filthy, I had tire separation in "literally" the middle of no where. I sat for over three hours waiting for help, and delayed my arrival, in Butte, WITH movers scheduled, and waiting. More expensive lodging and eating expensive restaurants. ETC. All u haul did was pay for one nights lodging, as to say my time, and all the people waiting for me was not worth anything. Not to mention the extra money it takes every day a person is delayed. Not a happy customer.

dan b 
Rating:
5.0

Customer did not leave a comment.

Crystal P 
Rating:
5.0

Bristol, TN. West State Street location. The lady who processed my rental went above and beyond to assist me, did so pleasantly, and very professionally and efficient. She's the best !!

Faith S 
Rating:
5.0

You are doing a great job

Chester G 
Rating:
5.0

Customer did not leave a comment.

Randall K 
Rating:
5.0

None it was great

Robert L 
Rating:
5.0

Customer did not leave a comment.

Christy E 
Rating:
4.0

Customer did not leave a comment.

Ronald D 
Rating:
5.0

Nothing it was all good

Linda M 
Rating:
5.0

Nothing service was great!

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Melinda J 
Rating:
4.0

Confirm starting mileage before leaving.

Charlene P 
Rating:
5.0

Customer did not leave a comment.

Mary W 
Rating:
4.0

My experience at both the final pick-up and drop off locations was positive. All of my issues came from what occurred before those times. I rented a 10' UHaul and Vehicle Trailer to tow a recent car purchase about 450 miles. Finalizing the purchase of the car the same day I wasn't able to book the trip multiple days in advance. Upon arriving at the first pick-up location I was informed that it was closed due to Covid-19 and that I would have to drive to another location. I would like to know why this wasn't noted while booking my rental. Once I got to the second location I was informed that only 20 and 26 foot trucks were available. I declined the longer vehicles and was told I could have a 10 foot truck if I waited an hour. I left the location and got some food waiting for the 10 foot truck to return. After an hour had passed I returned to the 2nd location only to be informed that the 10 foot truck would not be returned today. They recommended I drive to a 3rd location, although they did not believe the 3rd location had any 10 foot trucks. Upon arriving at the 3rd location was provided with a 15 foot truck which I accepted. After accepting the 15 foot truck, the staff encountered computer issues which wouldn't allow the 20 foot truck from the previous location to be removed from my account. After several hours and three locations I was finally able to get on the road. Once I completed my trip I went to return the vehicle to the location indicated on my updated order. Upon arriving at that location I was informed that they do not accept trailers or trucks that large. The gentlemen I spoke with suggested I try driving to another location in the city but noted that he wasn't sure what locations were open or if they would accept the equipment either. After less than 24 hours and 5 UHaul locations later I was finally able to return my equipment. Most of the staff I dealt with was friendly, but it is apparent that UHaul and their corporate systems are completely unorganized.

TYLER W 
Rating:
5.0

Customer did not leave a comment.

james t 
Rating:
4.0

Customer did not leave a comment.

Samuel B 
Rating:
2.0

Hire some friendly people who are honest!

Tonya T 
Rating:
3.0

I was in the location several times over a 2 week period trying to rent a cargo van. Every time I went I spoke to a different person, and each one told me something different. It was very frustrating and a huge inconvenience.

Jennifer A 
Rating:
4.0

Customer did not leave a comment.

Justin H 
Rating:
1.0

What a mess I been through the week... it started out Monday June 1 renting a uhal that I planned to only pay 19.95 plus tax then the girl talked me into insurance for ten dollars and then I had to estimate my miles and I put 30...so that still was okay abouT $50... Well turned it back in on June 2 to a nightmare the girl checking me in was on her phone and some how charged me over $300... well guess what I only had 250 in my checking then she throws me my receipt saying it’s fixed... oooo to my surprise it wasn’t fixed then u all charge me anothe 300$ on June 4 overdrafting my account once again.. Took me a whole week on the phone over six hours with my bank to get over 600$ back on my account after only suppose to end up paying $45 after miles and check in... this was a terrible experience and never once heard from ur company to even apologize for my hell week...

April L 
Rating:
5.0

Just keep doing what you do, I had no problems at all.

Steven C 
Rating:
1.0

The trucks front end was wore out.hard to keep in the road. The staff was rude disrespectful and unprofessional. I will use a different company from now on.

Allen B 
Rating:
5.0

Customer did not leave a comment.

Reaford M 
Rating:
5.0

Customer did not leave a comment.

Mary P 
Rating:
3.0

Bad service. Manager annoyed at me wanting to see the size of the truck I was renting bc I didn't know for sure what size I needed. I ended up getting a bigger one than I needed bc of this. She was a little nicer about me bringing it back.

DEVIN L 
Rating:
3.0

Customer did not leave a comment.

Daniel K 
Rating:
5.0

Customer did not leave a comment.

Forrest J 
Rating:
5.0

Customer did not leave a comment.

Richard R  |  First Impressions 
Rating:
4.0

Nice people...good location

David D 
Rating:
4.0

Customer did not leave a comment.

Robert D 
Rating:
4.0

Customer did not leave a comment.

Diana T 
Rating:
3.0

Post prices visible to customers

Ronnie M 
Rating:
4.0

Very pleasant experience and easy transaction

Jennifer P 
Rating:
5.0

The first location I was given for drop off was not even functional and should not be listed as an option. After driving 13 hours, to have to be on the road another hour messing around with dropping off a transport trailer is ridiculous.

Steven I 
Rating:
5.0

Customer did not leave a comment.

Dajo O 
Rating:
5.0

I honestly can't think of anything. Richard was awesome.

SHANE H 
Rating:
1.0

Customer did not leave a comment.

Christopher G 
Rating:
5.0

Can’t think of anything to improve on

Ronald H 
Rating:
4.0

Customer did not leave a comment.

matthew t 
Rating:
1.0

Was overcharged $100, we replaced gas used and returned the truck on time yet were charged late fees and gas service fees.

David C 
Rating:
5.0

Staff was extremely friendly and very helpful

Kathy C 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Customer did not leave a comment.

Angel N 
Rating:
5.0

Dana went above and beyond with customer service. We appreciate all of his help!

Brandy J 
Rating:
4.0

I have been to this location twice. I have little to complain about regarding the facility or staff. I noticed that your computer system was not fast and efficient. On two occasions the computer system tried to charge folks in front of me for two days when they were renting for one. It took your staff member a few minutes to correct this error, causing me to have to wait in line longer. Streamline your check in/ computer system. I assume this is not a problem when one reserves on-line but I have not tried this.

Parkis K 
Rating:
5.0

Customer did not leave a comment.

Jeremy K 
Rating:
5.0

Customer did not leave a comment.

Darryl D 
Rating:
5.0

Very nice and helpful.

Rick D 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Danny B 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Everyone was very nice, I have rented from this location many times over the last several years and have always been very satisfied with their service. Clyde

Clyde D 
Rating:
5.0

Customer did not leave a comment.

Robert E 
Rating:
1.0

The customer service rep was rude, I wouldn’t recommend this nor the company to anyone! This was the most rude experience I’ve ever had and had to pay extra bc of insurance didn’t ask for!

scott s 
Rating:
5.0

Customer did not leave a comment.

Jonathan W 
Rating:
5.0

Customer did not leave a comment.

Preston T 
Rating:
5.0

Customer did not leave a comment.

Terry R 
Rating:
5.0

Friendly staff and job well done!!

David L 
Rating:
4.0

Customer did not leave a comment.

Kimberly O 
Rating:
5.0

Customer did not leave a comment.

Katelyn A 
Rating:
3.0

Too many hidden charges, environmental fee ect..

WILLIAM P 
Rating:
5.0

The employees were very personable and helpful, the process was easy for us!!

Scotty B 
Rating:
5.0

Customer did not leave a comment.

Anjelica G 
Rating:
3.0

Had to have location for pickup changed, original location was closed.

Franklin J 
Rating:
5.0

Excellent , no need for improvement , very happy ??

Michael L 
Rating:
5.0

The Bristol team was great

C W 
Rating:
5.0

Customer did not leave a comment.

Janet B 
Rating:
5.0

Customer did not leave a comment.

Christopher L 
Rating:
4.0

The staff was pleasant and helpful but appeared understaffed. I needed help and it appeared only one person was doing everything. I would use U-Haul again because it wasn't 100% smooth but it was very close.

GARY V  |  Overall Experience 
Rating:
5.0

Excellent customer service

Kim F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank B  |  Overall Experience 
Rating:
5.0

Location had holiday hours which made checking in convenient. Staff was very friendly and helpful.

Cori T  |  Overall Experience 
Rating:
2.0

Facility was clean and accessible. Customer service was very poor on multiple occasions.

Cody A  |  Overall Experience 
Rating:
5.0

I had a great experience yesterday. Moving sucks, it's nice to know someone wants to make it as easy as possible. Thanks guys!

SASHA S  |  First Impressions 
Rating:
5.0

Fabulous experience

Tony &  |  Overall Experience 
Rating:
5.0

I was never to this location. My pods were delivered here. However, I had to call this facility several times regarding my pods; and, I spoke with Dan. Dan was always knowledge, helpful, and polite

BONNY W  |  Overall Experience 
Rating:
5.0

Unit was very clean the staff was very friendly and helpful ! Would highly recommend this uhaul to anyone.

shane p  |  Overall Experience 
Rating:
5.0

The manager Danny was a pleasure to work with & was very helpful not only with my Uhaul rental but also with the storage unit i needed. He is a real asset for your company.

David F  |  Overall Experience 
No reviews have been submitted for this location.

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