Customer Reviews for U-Haul Storage of Bremerton and Gorst

289 comentarios

4107 State Hwy 16 W   Bremerton, WA 98312
(Located Behind the 76)

(360) 377-8900

Horario

  • Lun. - dom.: 24 horas

Horario especial

  • 4/13/2021 - 11/13/2025: 9:00 a. m. - 4:00 p. m.

Services at this Location:

Contáctanos

(360) 377-8900

4107 State Hwy 16 W
Bremerton, WA 98312
(Located Behind the 76)

Services at this Location:

Horario

  • Lun. - dom.: 24 horas

Horario especial

  • 4/13/2021 - 11/13/2025: 9:00 a. m. - 4:00 p. m.
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

The staff at the storage facility was lazy and rude. They would rather be on there phones then keeping up on the place. The restrooms were constantly out of toilet paper and dirty. When I asked a worker the didn't seem to care also the alarms seem to be going off for no reason and when asked they said that it happens

Andrew O.  |  Overall Experience 
Clasificación:
4.0

The on-line did not let you know you had to still go to the Bremerton location to get an access card. Thought on-line would take less time to get setup, but having to go to a location further away was not convenient and cost me as I had unloaded a trailer just to pack it backup after finding out I could not access using on-line code. Make it clear you can't use Gorst location with out going to Bremerton location first on the web. The lady working at Gorst was a great help to understand how to get setup. Last part is to remove the parking lot pipes close to building to allow easier unloading and not have to lift cart over them or have to roll to the far end to go around. Nice looking just make it user friendly.

Robert M.  |  Online Move In 
Clasificación:
1.0

There was alway confusion with our account, the service was rude and unhelpful. If I had been able to transfer to a different storage facility I would have.

brianna p.  |  Overall Experience 
Clasificación:
2.0

What a complete screw up. The folks in Bremerton were friendly. That's the best I can say about the whole experience. The U-Box was beat up, and required a crowbar to close - the bottom skids were bent, and the bottom of the door was splintered from previous users prying the door shut. The container arrived in San Diego, wasn't transferred to the proper facility, wasn't ready for the moving help I'd paid for. Calls to U Haul just got me the runaround - they insisted that I had the date wrong, despite the fact that I had an email confirmation for today's date, AND the moving helpers we'd booked THROUGH U HAUL had already arrived at the site to pick up the container (which hadn't been transferred) for delivery to our home. Fortunately, they had the time to make the additional journey to the National City Facility (on my dime) to pick up the Box. UHaul accepted no responsibility for the screw up, was unhelpful, and kept insisting that they were right, and that we and the moving assistant company were wrong about the date - even though I had WRITTEN confirmation from U Haul for the 8th of April. We will NEVER use U Haul again for moving services. Every phone call (I have at least 8 of them listed in my notes) resulted in 45+ minute hold times - I basically spent an entire work day fixing U Haul's screw ups. The nominal savings compared to other companies was NOT worth it.

ROBIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
3.0

I had to go to one location sign up and was told it would be 30 mins before I could get into my storage unit , that there would be a lock in the unit. When i arrived 60 mins there was no lock and I had to search the facility for someone to help me. Its a very inconvenient process.

dana l.  |  First Impressions 
Clasificación:
5.0

The whole staff was super nice. Wether it be the person on the phones trying to coordinate with me how their truck can get down the driveway, uhaul.com people being super nice when I was doing the initial order, or the delivery driver. Their delivery driver Cindy is an absolute angel. My driveway was angled awkwardly making it difficult to get the boxes up on the truck. She worked at it and worked at it trying to figure out how get them up and didn't give up til she finally figured it out. I don't know what I would've done if not for her. My moms estate closed 4 days later, I still had tons of work I needed to do...I straight up cried for a second when the last box got up. A lot of people would've said “sorry, these are to heavy” “we can't make this work” Cindy went above and beyond. A master at her craft and an amazing person too. Thanks Cindy!

Benjamin P. 
Clasificación:
1.0

The chick that works in the west Bremerton location on kitsap way is rude and nasty

jacob b.  |  First Impressions 
Clasificación:
4.0

the only problem we encountered was the sliding glass door- wasn't operating many times!!! And when the hallways were being cleaned no signs were posted as to a slick floor!

kathrine b.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Alice C.  |  Overall Experience 
Clasificación:
3.0

It took five trips to get established. Storage facility doesn't have an office. There is a lot of red tape.

john r.  |  First Impressions 
Clasificación:
1.0

U-box was 5 days late. I was promised $50 off my bill for every day it was late. That has not happened. I was also assured that I would not be charged for another month of rent on the box. I was charged. I would not recommend your service to anyone.

Tara H. 
Clasificación:
3.0

Access through the card reader was difficult, access hours changed and I was not notified, very clean facility.

Samuel H.  |  Overall Experience 
Clasificación:
1.0

It begin with you not having the truck rented available locally (Elensburg, WA.)then it continued with the size unit reserved not available at the Bremerton location rent rate was adjusted for 2 10x10 units which was accommodating. When we released one of the untis the mgr. at the Bremerton store never acknowledged my request for our price to be reduced 50% instead of the current rate ALTHOUGH their employee told me no problem after making notes in their computer on our account. invoicing came out at the higher current rate for a 10x10 which was equal to what I was paying for 2 10 X 10 units. DUh! Why release one unit to them and not just keep it for weekend parties. Terrible, terrible customer service and responsiveness by the Bremerton manager.. .

akilah r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrie M.  |  Overall Experience 
Clasificación:
1.0

I drove 29 miles to the office from my home four times before I could access the storage. Card didn't work, lock on storage space, I had to re-register at office in Bremerton, bc clerk was unaware of Uhaul offers that you can rent and move in immediately, which turned out to be false advertising. Company unapologetic about my waste of time and gas. I rented on the 25 of December couldn't get into space until the 31. Once in, I liked the space, building clean, no bums but closet doors have a flimsy locking slider, so we must trust that the surveillance is good. I moved from Glacier bc it was damp and unsecured.I found this building in Gorst much better and dry and clean and no animal cruelty. I expect the building to respond IMMEDIATELY to a call when animals are trapped or left inside lockers, and I appreciate that there are no hideous and cruel mouse traps, which are environmentally hazardous and will report Uhaul if you ever use them. I haven't yet moved in but are in the process of doing so, as I was leaving another customer's card didn't work. I can't speak, so Ibhad to drive to the office, but he called. Nice building so far. Your questions are too black and white in this survey, I answer no to question#6 bc there's no in between, I would recommend the building but warn them of the false advertising offers.

Daniel C.  |  First Impressions 
Clasificación:
5.0

Josh and Devin from legendary movers were phenomenal. Very professional and fast

Eli B. 
Clasificación:
4.0

Thank you Uhaul for the free months rent after a devastating wildfire torn through our town. People were donating items but we had no where to put them. I am happy to say that we have another home and are starting to rebuild our lives.

Karena W.  |  Overall Experience 
Clasificación:
5.0

Kirsten Mckendall was very professional and awesome to work with. Will be recommending all my people to this location.

Christopher G.  |  Overall Experience 
Clasificación:
1.0

Worst experience ever. Handle/latch got broken on my storage unit. I have no idea how. Was called in. Although they couldn't fix it that day. Was told they would call me. Never did. Then the entire fell off. Manager said wasn't his job. Had mice in unit. Long story short, would not recommend.

diana V.  |  Overall Experience 
Clasificación:
1.0

Was told twice by two different people (three days before requested delivery at our new house ) that they can't deliver to our address .. that was after storing the boxes for a month at the facility. So we were told we need to pick our boxes us ourself an hour away from our new house. Then after picking them up , we were asked at the facility why we didn't have them delivered. Because they DO in fact deliver to our house ! I WONT use UHAUL or recommend them to anyone ! Horrible service, horrible communication. I also had a month of free storage that they tried to charge me for .. after drafting my account for over $300 , and then had the nerve to tell me again upon pick up that we owed an additional $300 for the month of storage again.

Emily D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane W.  |  First Impressions 
Clasificación:
2.0

Well I wanted the outdoor room but could not get pay for it online so I had to saddle for a smaller one inside cause I can't make it across town to pay for it. So I am a little disappointed cause now I have to get rid of some of my things

Jamie R.  |  Online Move In 
Clasificación:
5.0

The facility was always clean and any employee I came into contact with was very helpful and respectful. The only thing I ever had an issue with was the main entrance. I drive a car and the angle of the entrance ensures I always scrape the bottom of my vehicle when leaving. (The fault of the planning and construction)

montana t.  |  Overall Experience 
Clasificación:
1.0

I paid for a storage unit 2 days ago and haven't been able to put my belongings in it because it is locked. I called customer service 3 times to have someone come unlock it. And it was still locked tonight. All 3 times I had a truck load of belongings I was going to store. I've burned up $20 in gas and at least a couple hours of my time. There is obviously a lack of communications between employee's and the management. Which has left me, the customer, very dissatisfied.

Tonie A.  |  First Impressions 
Clasificación:
1.0

This place and its employee suck..AND ALL should be replaced at the Bremerton Washington branch....And to allow a assistant manager to yell cuzz and scream at customers ...when they are on the gorst property

ryan w.  |  Overall Experience 
Clasificación:
5.0

Always so clean! That alarm is annoying that goes off, but not a deal breaker. Thanks for keeping my stuff safe :)

Jenifer S.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Jolly H. 
Clasificación:
5.0

I have used Uhaul boxes two times now for cross country moves. Good job.

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherise J.  |  First Impressions 
Clasificación:
2.0

Your management people do not know how to manage nor do they have accounting or bookkeeping experience. They think if problems are ignored, they will go away. Horrible communication.

Roger G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerry C. 
Clasificación:
2.0

I keep getting a denial of access to my unit and i have to go in almost every time for them to give me a new scan card which ends up not working at all.

Alice K.  |  Online Move In 
Clasificación:
3.0

If you do not go down during business hours it is very difficult to understand how to access your unit. Additionally if you EVER need to call and speak to someone your call is rolled over to someone in another state that literally cannot help you and has to chat with someone online to assist you. Very frustrating!!

Jennifer S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Constance L. 
Clasificación:
3.0

The office and storage units are in two separate towns which is very inconvenient. There is no helpful employee at the storage unit facility to answer questions. Through multiple truck long distance rentals, I earned 2 months of free rent. The management would not allow me to use them consecutively on my unit. I would have to move a house full of stuff to a different unit to get the second month. The staff showed no urgency when the electricity went out for multiple days and there was NO access to the storage units. The facility was generally clean and centrally located in the area.

Allan O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Zoey T. 
Clasificación:
5.0

El cliente no dejó un comentario.

chauntel v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony m.  |  First Impressions 
Clasificación:
5.0

Excellent delivery person. Most efficient and helpful.

Lon G. 
Clasificación:
5.0

Just not really clear how to check in and ou The facility is very clean looking however smells like cigarettes Very convenient as all online

Elizabeth D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

cassidy l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
2.0

Make sure your scheduler knows what they are doing. Train your employees and then let them help people. The date on my ubox was changed three times and nobody bothered to contact me. Not very happy.

Kelsey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill N.  |  Overall Experience 
Clasificación:
5.0

Jenna gave, girlfriend and I GREAT customer service.. very knowledgeable in answering our questions .. definitely would recommend to friend.. for the customer service.. and clean storage facility

Glenn Y.  |  First Impressions 
Clasificación:
5.0

Very pleased with this service

Arkade D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C. 
Clasificación:
3.0

There is no office at this facility. When you try to call it goes to the call center. Having to swipe a card every trip in and out of the building is ridiculous when you're loading and unloading a truck. You can't ever find any employees so who knows if they're friendly. I had to go to another location to check out. They employee at that location was friendly but couldn't tell me what the checkout process was.

CURTIS G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolores B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMIE J.  |  First Impressions 
Clasificación:
2.0

-Get more drivers to deliver ubox to your customers -Do not tell customer to wait 10 before you can deliver their property, as you only have one driver who only works 4 out of 7 days a week as you failed to hire enough drivers. -do not hang up abruptly on your customer who protests that waiting for 10 days to have their property delivered is not acceptable, and your customer service says,"Sorry that is all we can do,you can call back, bye." ( yes and wait on hold for 20 more minutes to talk to another person) The good, Uhaul pick up at Camarillo to getting to Bremerton you delivered and did well. Once at Bremerton Uhual and getting our property timely delivered to us was a head ache, but we eventually worked it out, but we had to persist, and they should have just gotten it done, instead of making us work to get our property within a reasonable time, not 2 weeks! The Bremerton driver worked hard and was friendly and nice. I hope she has a beautiful wedding.

traci M. 
Clasificación:
1.0

Could not get an answer on where to pick up my card. Got to my unit which should have been a roll up door it was not it was a single access door now my stuff is sitting on a trailer till I can get a new storage unit...

Stuart P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan M. 
Clasificación:
1.0

logistic disaster. When I called on the day it was expected at the destination, no one could find it. Then someone at uhaul canceled the orde/shipment record for some unknown reason (not at my request). Then there was about a week where no one at uhaul could tell me where the ubox was. On one at the source shipping location would answer the phone (tried several times a day for several days). No one at corporate could get in contact from anyone at the local location. It was as-if they no longer existed. Finally they fond the box where it was handed over to uhaul. They were supposed to ship if the day after I handed it over. Guess they just decided to never ship it at all, and never tell anyone one they hadn't. So on my uhaul order page it looked like it was in transit to the destination. It wasn't So all in all, it arrived about 2 months late. When it arrived at the destination someone called me to arrange a time to pick up (first time anyone some uhaul actually called me back, despite numerous people saying they would when they "got to the bottom of this"). But it's u-haul, so when I went to go pick it up no one knew what I was talking about. I had to wait 45min for them to find the box. I will never use again. Will highly recommend to anyone that asks (and anyone that doesn't) to never use it. Avoid at all costs.

Jonathan R. 
Clasificación:
3.0

1. Original drop off date was 5/22, got a call saying they would be there on the 21st, then first was told 10-1, then another hour, then another hour, finally arrive around 6 pm. Found out dispatch reworked the drop offs and messed things up. 2. Arrival date was to be 6/8, truck didn't show up before 4 pm. Someone tweaked and put in I'd be UNLOADING there. No way I would have wanted to undo my Tetris puzzle, just to put into another vehicle, just to unload again. Charles had to go find another trailer for my u box on the 8th, luckily I had spoken with him and got that clarified. What was even stranger was that my paperwork said delivery in Lawrenceville on the 9th. Moving is stressful enough, but even the little things make a big difference such as placement of the container-I lived in an apartment complex and had original parking planned out. Kid was working in Petersburg on the 8th so hopefully we could get the u box as soon as it arrived- was driving the gas guzzler & I had to go to the bank about 3 miles away on Monday. Put extra stress on my kid with having to go back on Tuesday to pick up. We unloaded quickly once we got it home and kid was able to take it back late on the 9th. So he could get to work on Wednesday without the trailer attached. We live over an hour away normal driving time, not with a trailer attached. You need dispatchers with brains to schedule things. And whoever is doing the paperwork to get the dates and locations correct. Moving just doesn't affect the person moving, but also work scheduling, enlisted help, and inconvenienced neighbors.

Shane T. 
Clasificación:
3.0

El cliente no dejó un comentario.

myrna H. 
Clasificación:
1.0

Service was awful. Currently have a claim in for reimbursement for expenses due to uhaul caused issues.

Matthew G. 
Clasificación:
5.0

Please make it more obvious to people that the lock will be in the room. I wasted time going to a uhaul to pick up the lock because I didn't know it would be in the room.

Toni S.  |  Online Move In 
Clasificación:
5.0

Mike is great to work with

Richard C.  |  Overall Experience 
Clasificación:
4.0

Ninguno

Patricia M.  |  First Impressions 
Clasificación:
5.0

There were way too many furniture pads for my needs (3 pods = 72 pads!). As these needed to be returned I felt as if I wasted space putting them in the pods when I could have put more boxes in. I did not need them even for stuffing into spaces. When I first called UHaul it must not have been the local store number. The person I spoke with told me I could have pickup and delivery any day of the week. However, after I made my reservation the local store called me and told me they only make pickup and deliveries to my location on two specific days of the week. I had to rearrange some things for that to work. Would have been nice to know that from the beginning.

vicki D. 
Clasificación:
2.0

El cliente no dejó un comentario.

kyle L. 
Clasificación:
3.0

There is no office in Gorst and nobody told us this. We picked up a van in Bremerton, travelled from East Bremerton to Gorst with a FULL van expecting to sign a contract and procure my unit in Gorst, only to get there and realize there is no office. We had to drive BACK to Bremerton in FULL VAN, with my daughter and her FULL car following because we needed her school ID. Alot of extra gas and miles put on the vehicle when I could have gotten it all taken care of when I picked the van up that morning. I had a full conversation with the guy working and he even acknowledged that i was renting a unit in Gorst that same day.

LORI G.  |  Overall Experience 
Clasificación:
3.0

I left notes on the reservation for them to contact my brother directly regarding the drop off and they kept calling me. I had to redirect them to call him about the drop off and pick up every time they needed an answer on something. They were friendly about it, but not sure why they didn't follow the request to call him first.

Dianne S. 
Clasificación:
3.0

Overall satisfied with my ubox container. I was quite frustrated I had to wait a month and one day to pick up my box and then was informed I'd have to be charged a whole extra month for storage and insurance, found that to be upsetting because I would have wanted my box earlier obviously. Felt a little scammed during the process and the manager in Fairbanks, Preston was accommodating and understanding.

Denaeuh D. 
Clasificación:
4.0

Not sure that I would use the UBox again. Your online estimator was way off...by four boxes, which cost me almost double the fees. The communication between various Uhaul centers was almost non-existent. I would arrange everything with the UBox folks over the phone and the folks at the Uhaul center had something completely different. This was a VERY frustrating and expense move and while I knew the move would be expense, the total cost of using your service would have been about the same as if I hired a moving company. For the price we paid for this, I was not satisfied at all.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francis S.  |  Overall Experience 
Clasificación:
2.0

We bought the save mover's insurance, and the seal of the truck leaked all over our mattress. When we tried to file a claim for damaged property, we were denied immediately, because U-haul doesn't claim to have water proof trucks but "water resistant." This is extremely disappointing in a wet climate, where our mattress is most likely damaged. Yet, we were careful not to damage the truck with the purchased extra insurance. U-haul should ensure trucks don't have damaged seals before re-renting the trucks.

Eric D.  |  First Impressions 
Clasificación:
5.0

Great building with great online service. The only hiccup was that someone has to come remove the lock so you can access your unit. It wasn't a big deal I just wasn't expecting it as it wasn't boldly stated in online forms. Honestly I have had much harder times a lot of places. Uhaul is awesome.

Nicholas H.  |  Online Move In 
Clasificación:
5.0

As a first time customer to storage, these particular locations Gorst and Bremerton staff were very friendly and helpful. Excellent experience overall. Calvin did a great job!

TODD F.  |  Overall Experience 
Clasificación:
5.0

No problems at all! Went very smoothly! Thank you!!!

Vicki C. 
Clasificación:
3.0

I was very hacked off with the fact that I talked with multiple people deciding storage location, availability, price which would best suit our needs, we live in E Bremerton, but college is over the bridge. I reserved the Gorst location via telephone and called back to confirmed via telephone. I even called that morning for directions. NOBODY, in the 3 different that I spoke with, told us that we had to fill out and sign paperwork on Kitsap Way. We're had driven right past there, drove around looking for an office at Gorst, waited to get ahold of someone on the phone, just to find it we had to turn both cars around (as both cars were full and we had to both be present to sign paperwork and could not share a vehicle) and BACKTRACK on an already busy and hectic day.

LORI G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryanne H.  |  Overall Experience 
Clasificación:
1.0

Staff is a joke. Customer service is only accessible through the call center. I hated my experience so much that instead of getting a bigger unit with uhaul I took everything out and went else where and couldn't even bring myself to use a truck from uhaul. I will never ever use uhaul in Bremerton again. Your staff members really have some growing up to do and some manners to learn.

Elizabeth A.  |  Overall Experience 
Clasificación:
5.0

The staff made extra effort to make sure the delivery was corrected and I had what I needed in time to get my belongings pack in a very tight window of time. ¡Gracias!

Cindy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie W. 
Clasificación:
1.0

We moved out in Oct and still received demands for rent every month. We made dozens of calls and visited office in person twice to rectify this with no resolution. This went on for months.

Elbert S.  |  Overall Experience 
Clasificación:
1.0

Doing rhe checking in and our sucked as I couldn't figure out app or online help. Worst was not knowing if I checked in or out right. Took 1/2 he sign in or more, and about that check out with

Tracy C. 
Clasificación:
1.0

NOT SECURE! My unit was robbed because of poor design. They crawled between the spaces at the top of the unit's and stole what would fit through no changes to improve on fault. That's why I left

BRYAN H.  |  Overall Experience 
Clasificación:
2.0

I couldn't tell if there was someone on duty. The lock on the truck was broken and stopped me from gaining access to my rental, I called customer service and was hung up on four times and had to wait two hours before anyone would just assign me a different truck. When I returned the truck other customers were having the same problems. The problem was with the online staff. The last lady I spoke with took the time to listen to my issue with the truck

Glendell L. 
Clasificación:
3.0

Because there is no office it is a bit challenging to figure out how to pick up the truck.

Tim W. 
Clasificación:
5.0

Good facilities

ROBERT W O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edward R. 
Clasificación:
5.0

Staff was incredibly friendly and helpful! They answered any questions I had and were always available. Facility was very secure, to the point I even locked myself out once! They helped fix that too!

Koby H.  |  Overall Experience 
Clasificación:
5.0

We experienced three of your Driver/Fork lift Operators all Female, the first one from Bremerton (sorry did not get her name) was excellent. The two California operators Ofillia and Shelby were also excellent. Our California location was a challenge they both handled with great skill. I was a Fire Apparatus Operator/Firefighter 34 years so I recognize Skill. Yes all three have excellent people skills too. I will highly recommend your service.

Dale W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Danica G. 
Clasificación:
4.0

This experience was better than I thought it would be. Thank you. These kinds of arrangements depend on a lot of different people doing their jobs with lots of moving pieces. Thanks again- I would use U-haul again.

Giancarlo T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jenifer Terry S. 
Clasificación:
1.0

Worst experience I have ever had with a service.

chad F. 
Clasificación:
1.0

We would like to give a huge thank you to the Arden California sure for their courtesy and professional customer service. We would especially like to thank Anita who delivered our U box for her safe and courteous delivery. Anita was very professional and displayed outstanding customer service.

roger B. 
Clasificación:
3.0

We had several problems with this U-Haul move. Initially, we were quoted a price for our move, in person by the manager, at the Bremerton U-Haul store. When we tried to reserve the boxes, first, on line, and then at this same store we were told it would cost $1000 more than first quoted. We contacted this same manager about this discrepancy. He tried to book our move for us and was stymied by the the U-Haul computer system. It seems the U-Haul computer system wanted to charge us $1000(compared to the $109 he quoted us) to deliver the boxes to our home 30 minutes from the Bremerton office. He admitted that this was "wrong". It took him a week 'working with corporate' to get this corrected. His advice and hard work was the best part of working with U-Haul. We would have walked away from dealing with U-Haul if it wasn't for him. But things did not go smoothly, after that. We had reserved times for the delivery and pick-up of the boxes at our home. We waited 4 hours for the delivery of the boxes on the set date. We called and were told that 'they were running late' and they would be delivered 'the first thing the next day'. At noon the next day, we called again and asked why the boxes hadn't been delivered. We were told that they had 'fuel' problems and would be there within the hour. After we started loading one of the boxes, we noticed that we could not close its door. The box had been set down partially off our driveway and a corner was on a mound. This warped the box. We went through the same problems as before to get them to come out and move the box onto the driveway. Then a few days before 'the pick up date', we received a call from U-Haul stating that they had 'overbooked' their driver on our date. They would need to pick up the boxes either the morning before or 4 days later. We told them that we had flight reservations the day after the pick up and we had several workers lined up to load the heavy items the day before pick up. So we told them those changes would not work. Lastly, when our boxes were being delivered at our home in Mesa, we had one more problem. We were in contact with the people delivering our boxes. We gave them the information they needed to deliver our boxes. I was at our home when I noticed the U-Haul truck drive by our home. I got in my car and chased the truck. They finally pulled up in front. The driver got out visibly upset and started yelling at my wife, who had just pulled up in our other car. The driver said she had been 'driving around for 30 minutes' looking for us. We never found out why she was upset. Even though the U-Box is a good idea, dealing with U-Haul is not worth it.

Sue R. 
Clasificación:
4.0

For someone who works out of the region, the hours are not convenient. Limits me to doing things only on the weekends, which reduces opportunities for my weekend functions. Other than that, they are g

Kyle B.  |  Overall Experience 
Clasificación:
4.0

Nice property and I really liked the entire system of purchasing the units.

Samantha H.  |  First Impressions 
Clasificación:
5.0

Very clean and organized. Everything looks brand new. Very secure access.

Jose V.  |  Overall Experience 
Clasificación:
5.0

Just need to post hours at first uhaul facility

Joshua M. 
Clasificación:
5.0

Process was great from start to finish!

Tina R. 
Clasificación:
3.0

The storage facility is very nice. The only problem I had was the check-in instructions were not very clear, so I didn't know where to put my code to disarm my unit and unlock the door.

Brianna H.  |  First Impressions 
Clasificación:
4.0

Ease of access to rental unit.

Katrina A.  |  Overall Experience 
Clasificación:
1.0

Communication between your location and the annex, and the customer is terrible. Getting ahold of the store is nearly impossible. Had to wait over an hour at the Gorst facility for access to my boxes and the person who finally showed up had no idea we were scheduled to come. Lock was broken. Very disappointed.

Abby L. 
Clasificación:
3.0

Three U-boxes were recommended for the amount of stuff I described, but I should have had at least 5. Had to rent a U-haul van to transport the rest over several trips. Communication could have been much better about delivery and pickup times - make sure you double check your understanding of what you're told, to make sure you're truly on the same page as the service rep. I thought I had made definite arrangements as to time frame, didn't happen the way we agreed, then was told no notation of arrangement had been made and even if it had it would only have been noted as a "request." Very frustrating.

Karen N. 
Clasificación:
5.0

friendly,fast,efictiont

Ron O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
5.0

Keep promise of on time delivery..mine was 3 days late...need credit on my card as soon as possible..thank you..

GRACIE A. 
Clasificación:
1.0

They never had me sign any agreements, when i would call the office for questions on multiple occasions i would never get answer and be sent to the reservations hotline and they couldnt help me.

Melinda R.  |  Overall Experience 
Clasificación:
5.0

The driver was exceptional. She called to give me her drop off time and her pick up time and was very skilled at placing the containers in tricky locations. I was very pleased with the service. Thanks again

Basil R. 
Clasificación:
1.0

The storage facility is very nice. The problem is the staff. The Uhaul site in Bremerton is understaffed and half of the people their are rude and lazy. The other half are struggling to keep up.

Mathew M.  |  Overall Experience 
Clasificación:
3.0

I checked in, did some errands then went to the storage unit, still wasn't unlocked. Couldn't use it until today.

David s.  |  First Impressions 
Clasificación:
2.0

Other than Cindy and Bobbi and maybe 2 others, this experience was a nightmare. I was not told upfront in Spokane Valley about the storage costs of $55 per container for one day after they arrived at Bremerton (unmanned because I drove out there and there was no office), nor did Bremerton call me to tell me containers were there. I had to call them and was told another charge of $119 would apply but it was over $129 in addition to the $55 x 4 expense. No coordination between locations. A confirmation no. at one location means nothing to another location. Guarantees mean little. Lady at Spokane Valley was vague and irritated by my questions, and I never did get a straight answer about what happens once containers reach Bremerton. I had to find out later about the extra charges. Calling them takes a ton of time since I have to wait and wait and wait. I go online and the person online tells me to call scheduling so that I can wait and wait and wait for someone to finally get to my call. Perhaps in time, Uhaul container service will get themselves coordinated but for now I cannot recommend them to others...

Les K. 
Clasificación:
1.0

You can advise your people that they need to tell folks they will be charged storage when they take your stuff to be shipped and wait 2 full weeks to ship it and charge YOU storage. Then I needed my boxes put on the ground, contacted Uhaul online chat and the person said they would be ready for my movers. My son waited 5 hours for that to happen for the movers. I will probably never use Uhaul again.

Catherine T. 
Clasificación:
5.0

I love you gorst/Bremerton uhaul. I will use your services again . Greatest crew and most together as a team. Teamwork at your job is the best team! Thank you !!

Sheila G.  |  Overall Experience 
Clasificación:
1.0

Communicate that you will be arriving late to your future customers. My movers charged me double due to your lack of communication. UBox was delivered backwards. Made it challenging for my movers to get my goods out. UBox was also parked with the end you open facing a bulkhead!

nancy Z. 
Clasificación:
4.0

All great agents

Stephanie S.  |  First Impressions 
Clasificación:
1.0

a lot of problem

kayla m.  |  First Impressions 
Clasificación:
5.0

Fueron muy útiles y amables. We appreciated their service!

Christian G.  |  First Impressions 
Clasificación:
5.0

Easy transaction. A plus

Darin D.  |  First Impressions 
Clasificación:
1.0

Staff are rude and untrained. There are no staff on site in Gorst, so you have to drive in the horrible traffic to their store in Bremerton if you need anything. Unresponsive by phone & email.

Lori C.  |  Overall Experience 
Clasificación:
2.0

It was impossible to ever reach anyone at this location. If I had any questions over the 3 years I used the storage unit I had to call an 800 number.

mike w.  |  Overall Experience 
Clasificación:
5.0

Great overall moving and storage experience

steven d.  |  Overall Experience 
Clasificación:
4.0

The new alarm system went off in the whole facllity each time the door roiled up on my storage unit. Annoying to me and probably surrounding area.As a result only allowed access during business hours.

BEVERLY B.  |  Overall Experience 
Clasificación:
1.0

What I experienced with Bremerton-Gorst U-Haul storage was a complete FIASCO. Complete and total INCOMPETENCE and mismanagement. I have contacted the manager with a much longer complaint.

Michael P.  |  Overall Experience 
Clasificación:
1.0

We were not informed when we made the reservation that the office is offsite for this location. This was a huge inconvenience considering our party had a three vehicle caravan (plus two tow vehicles).

Jashua K. | Reservación
Clasificación:
5.0

When I called on Friday I spoke to a friendly, professional, well-informed female employee. She made the reservation process a breeze. Best customer service I've experienced in a long time! Thanks.

Lori C. | Reservación
Clasificación:
5.0

Very nice staff, location was easy to find. Checking the truck back in was quick and the gentleman that was helping us had taken the electric brake control off for us as well. Great experience 

Carrie D. | Reservación
Clasificación:
1.0

Will not use Uhaul anymore

john c.  |  Overall Experience 
Clasificación:
1.0

No office to speak of. When you call the number to try to get any information you have to hold for 30-45 minutes (min) and then usually end up with someone who has no idea about your question.

Sunshine B.  |  Overall Experience 
Clasificación:
5.0

No comment

Christopher A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy H. 
Clasificación:
5.0

Nicole in gorst was so awesome she deserves a raise. So helpful, professional and friendly. I was having a horrid day before i got there and her just helping me and being so nice changed my whole day. I appreciate you more than you know. Thank you so much!!!

shaunte S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene H. 
Clasificación:
5.0

Get a working air conditioner in the office.

Sharrie Y. 
Clasificación:
5.0

The lady that manages the Gorst, WA location was very professional, and made our experience wonderful!!

kristina D. 
Clasificación:
5.0

Everything was outstanding. I WILL be referring others to this location very soon. Customer service was excellent!

WAYNE S. 
Clasificación:
5.0

Staff was exceptional.

Craig C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raleigh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

STROTHER M. 
Clasificación:
5.0

Nicole was very helpful and pleasant, made the return easy for us after a very tiring weekend of moving.

jeome M. 
Clasificación:
5.0

LOVE dealing with this location. Cassie and Nichole are wonderful to work with.

Jan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

lorene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
4.0

The employees were very friendly and helpful.

David L. 
Clasificación:
3.0

It's difficult to find the entrance to this location; once we did, all we had to do was drop off the truck.

Barbara D. 
Clasificación:
5.0

Great U-Haul experience. this is a very busy time of the year and the manager went of her way to meet our needs. thank you.

Kay G. 
Clasificación:
1.0

The office in the decrepit single wide is ridiculous. Really guys? However this does not reflect on the woman at the desk who was competent, helpful and courteous.

John B. 
Clasificación:
3.0

A little hard to find but very nice rep there.

Brandon S. 
Clasificación:
3.0

Bad location due to traffic, entrance signs NOT clearly marked.

kurt C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Neale A. 
Clasificación:
5.0

This was a very satisfying experience. The owner was extremely helpful.

Jeff B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronee P. 
Clasificación:
4.0

Great customer service, no problems

beth M. 
Clasificación:
1.0

Storage reservation was revoked even after I was sent a confirmation. Truck was reserved fine. Was told I had to return truck to same location. Added 60 miles of charges because of it. Won't use them again.

lyle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALETHEA R. 
Clasificación:
2.0

An entrance sign would be good.

Pamela N. 
Clasificación:
2.0

The vehicle had been smoked in.

Brian D. 
Clasificación:
3.0

El cliente no dejó un comentario.

doug D. 
Clasificación:
5.0

great service and friendly staff

THERESA G. 
Clasificación:
5.0

Customer service person was extremely friendly helping make the experience very positive. She should be commended for her positive attitude.

Val W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon C. 
Clasificación:
5.0

We appreciate the very clean vehichle. Kimmy was very polite and very helpful. She was great. Joyce and Joey Kowalski

JOYCE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trevor L. 
Clasificación:
3.0

El cliente no dejó un comentario.

aisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
3.0

El cliente no dejó un comentario.

christina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

Very nice woman running the place. Very quick and helpful.

dave M. 
Clasificación:
2.0

We where asked to switch the location of our original drop off point to this one. There was no clear instructions about where to leave the vehicle. After a long day of moving, it didn't give us peace of mind to leave the truck outside the gate, wondering if we should've not left it there. But if seemed to have worked out alright so overall were pleased.

Travis J. 
Clasificación:
2.0

Did not inform me they were "under construction" so they couldn't let me use my storage unit after 6. So for anyone who needs to access anything after a normal work day they will lock you out and tell you it's not their problem. I will never go back to this location and I will probably not use U-Haul again.

BLAIZE B. 
Clasificación:
5.0

Very efficient and corteous. Thank you.

NOEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALLY S. 
Clasificación:
5.0

I use this location exclusively due to their service, flexibility and most importantly their custome service. I would pay extra and have just to use this location over one that might be closer.

Luis C. 
Clasificación:
2.0

The truck we were rented was poorly maintained and dangerous. Truck would not turn to the right, we eventually resorted to making left turns to get places. Truck also stalled when coming to a stop, leaving us with a dead truck when we came to stop signs, further making stearing impossible. Dangerous, should never have been rented.

Jennifer N. 
Clasificación:
5.0

Cam was always the 2 times I had to get a moving truck. The process was quick, efficient and the customer service was amazing. I'd go back if I ever need another moving truck.

ROBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONEE P. 
Clasificación:
5.0

Improve signage indicating entrance. Otherwise, excellent, especially the service provided by Nicole. She was highly professional and courteous.

JESSICA M. 
No se han enviado comentarios para esta ubicación.

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