Comentarios del cliente para U-Haul Storage of Bremerton and Gorst

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Bremerton and Gorst

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Kyle B. en

Grado:

For someone who works out of the region, the hours are not convenient. Limits me to doing things only on the weekends, which reduces opportunities for my weekend functions. Other than that, they are g

Juanito D. en

Grado:

Nice property and I really liked the entire system of purchasing the units.

Jose V. en

Grado:

Very clean and organized. Everything looks brand new. Very secure access.

Joshua M. en

Grado:

Just need to post hours at first uhaul facility

Tina R. en

Grado:

Process was great from start to finish!

Brianna H. en

Grado:

The storage facility is very nice. The only problem I had was the check-in instructions were not very clear, so I didn’t know where to put my code to disarm my unit and unlock the door.

Katrina A. en

Grado:

Ease of access to rental unit.

Abby L. en

Grado:

Communication between your location and the annex, and the customer is terrible. Getting ahold of the store is nearly impossible. Had to wait over an hour at the Gorst facility for access to my boxes and the person who finally showed up had no idea we were scheduled to come. Lock was broken. Very disappointed.

Karen N. en

Grado:

Three U-boxes were recommended for the amount of stuff I described, but I should have had at least 5. Had to rent a U-haul van to transport the rest over several trips. Communication could have been much better about delivery and pickup times - make sure you double check your understanding of what you're told, to make sure you're truly on the same page as the service rep. I thought I had made definite arrangements as to time frame, didn't happen the way we agreed, then was told no notation of arrangement had been made and even if it had it would only have been noted as a "request." Very frustrating.

Ron O. en

Grado:

friendly,fast,efictiont

Lisa R. en

Grado:

El cliente no dejó un comentario.

GRACIE A. en

Grado:

Keep promise of on time delivery..mine was 3 days late...need credit on my card as soon as possible..thank you..

Melinda R. en

Grado:

They never had me sign any agreements, when i would call the office for questions on multiple occasions i would never get answer and be sent to the reservations hotline and they couldnt help me.

Basil R. en

Grado:

The driver was exceptional. She called to give me her drop off time and her pick up time and was very skilled at placing the containers in tricky locations. I was very pleased with the service. Thanks again

Mathew M. en

Grado:

The storage facility is very nice. The problem is the staff. The Uhaul site in Bremerton is understaffed and half of the people their are rude and lazy. The other half are struggling to keep up.

David s. en

Grado:

I checked in, did some errands then went to the storage unit, still wasn't unlocked. Couldn't use it until today.

Les K. en

Grado:

Other than Cindy and Bobbi and maybe 2 others, this experience was a nightmare. I was not told upfront in Spokane Valley about the storage costs of $55 per container for one day after they arrived at Bremerton (unmanned because I drove out there and there was no office), nor did Bremerton call me to tell me containers were there. I had to call them and was told another charge of $119 would apply but it was over $129 in addition to the $55 x 4 expense. No coordination between locations. A confirmation no. at one location means nothing to another location. Guarantees mean little. Lady at Spokane Valley was vague and irritated by my questions, and I never did get a straight answer about what happens once containers reach Bremerton. I had to find out later about the extra charges. Calling them takes a ton of time since I have to wait and wait and wait. I go online and the person online tells me to call scheduling so that I can wait and wait and wait for someone to finally get to my call. Perhaps in time, Uhaul container service will get themselves coordinated but for now I cannot recommend them to others...

Catherine T. en

Grado:

You can advise your people that they need to tell folks they will be charged storage when they take your stuff to be shipped and wait 2 full weeks to ship it and charge YOU storage. Then I needed my boxes put on the ground, contacted Uhaul online chat and the person said they would be ready for my movers. My son waited 5 hours for that to happen for the movers. I will probably never use Uhaul again.

Sheila G. en

Grado:

I love you gorst/Bremerton uhaul. I will use your services again . Greatest crew and most together as a team. Teamwork at your job is the best team! Thank you !!

nancy Z. en

Grado:

Communicate that you will be arriving late to your future customers. My movers charged me double due to your lack of communication. UBox was delivered backwards. Made it challenging for my movers to get my goods out. UBox was also parked with the end you open facing a bulkhead!

Stephanie S. en

Grado:

All great agents

kayla m. en

Grado:

a lot of problem

Christian G. en

Grado:

They were very helpful and friendly. We appreciated their service!

Darin D. en

Grado:

Easy transaction. A plus

Lori C. en

Grado:

Staff are rude and untrained. There are no staff on site in Gorst, so you have to drive in the horrible traffic to their store in Bremerton if you need anything. Unresponsive by phone & email.

mike w. en

Grado:

It was impossible to ever reach anyone at this location. If I had any questions over the 3 years I used the storage unit I had to call an 800 number.

steven d. en

Grado:

Great overall moving and storage experience

BEVERLY B. en

Grado:

The new alarm system went off in the whole facllity each time the door roiled up on my storage unit. Annoying to me and probably surrounding area.As a result only allowed access during business hours.

Michael P. en

Grado:

What I experienced with Bremerton-Gorst U-Haul storage was a complete FIASCO. Complete and total INCOMPETENCE and mismanagement. I have contacted the manager with a much longer complaint.

Jashua K. en

Grado:

We were not informed when we made the reservation that the office is offsite for this location. This was a huge inconvenience considering our party had a three vehicle caravan (plus two tow vehicles).

Lori C. en

Grado:

When I called on Friday I spoke to a friendly, professional, well-informed female employee. She made the reservation process a breeze. Best customer service I've experienced in a long time! Thanks.

Carrie D. en

Grado:

Very nice staff, location was easy to find. Checking the truck back in was quick and the gentleman that was helping us had taken the electric brake control off for us as well. Great experience 👍🏼😁

john c. en

Grado:

Will not use Uhaul anymore

Sunshine B. en

Grado:

No office to speak of. When you call the number to try to get any information you have to hold for 30-45 minutes (min) and then usually end up with someone who has no idea about your question.

Christopher A. en

Grado:

No comment