Drop off & go! So simple!
Tralain B.Customer Reviews for U-Haul Storage of Bend
Testimonials From Recent Customers
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Was charged for gas when we did use any of it
ernestina C.Everything went super-smooth, thanks. The two helpers that we hired through UHaul were terrific…….Sean and Nick. Very hardworking and accommodating. Thanks guys! Jim Leander 5/20/22
jim L.Great customer service on site. I loved the self check in/check out.
David H.Brenda and co. were very kind and showed great customer service!
Cameron T.The facility was great, I received a warm and friendly greeting upon my arrival and someone was there to assist with my return. I could not have asked for a better experience!
Geoff R.The lady that checked me in was very helpful through the whole process.
Carrie D.I paid with cash and had to leave a 75$ cash deposit and when I returned it the guy said he wasn't a cash business and I would have to wait for a check to be mailed to me and he didn't know when that would be or what address it was going to be sent to. So if you want to request cash deposits then you should be prepared to pay your customers when they are done with your equipment. I don't know if you want seen the cost of fuel these days but every penny counts and that is not how you should treat your customers.
todd L.The staff here are ABOVE exceptional! They understood the blanket shortage and took care of us. We were greeted right away, even though they were really busy and while waiting to return our truck saw them cleaning a truck prior to another customer taking it. This location definitely needs to be recognized for their excellent professionalism and customer service!
Michael N.They didn't have the quantity of blankets I reserved way in advance. It took lots of complaining on my part just to get half of what I reserved. He said there is a national shortage of U-Haul blankets and he needed to keep the blankets I reserved for other customers. He had on the reservation two hand trucks and one furniture dolly which I didn't reserve. He said to just tell the drop off location that i didn't get them even though it was on the contract. I asked him to notate it on the contract which he was reluctant to do. I told him I didn't want to be charged for replacement equipment if it said I received them on the contract.
Dan H.Incredibly efficient. Best rental place I've ever been to.
Glen H.Customer service was quick and appreciated . However you need to improve your website/app for drop off. I couldn't take a photo of the empty trailer and continue to the next page. The Continue box was not selectable.
Chad K.Nothing everything was great.
Benjamin G.Despite the fact that the Uhaul app experience was BAD. I still rate this location based on passed good experiences. However the app kept dropping me and I had to start over four times. By the time I got the app to work I got a message that Uhaul was reviewing the rental. I have rented FIVE trucks from Uhaul over the past five months. Come on! Then when I was inspecting the truck I found a lock left on the roll up door. It took the guy at Uhaul over half and hour to cut the damn thing off. Pretty disappointed as this was the one time I was on a tight schedule.
Frank C.Everyone, from the counter person to the yard employee, was available and helpful. Pleasant demeanor and smiles despite being slammed with a line of people picking up trailers/trucks on Mother's Day.
Alice K.It ended up costing way more money to ship. In hindsight, I might have rented a van. Emails, texts and voicemails twere confusing. One would say box had arrived, when I called it hadn't arrived. The moving guys like to your site were awesome!
Karen J.There was one person working and 6 people in line when I went. There was one guy wandering outside, who might have worked there, but he didn't help in the 45 minutes I waited in line to get keys for the Uhaul I had already checked out on my phone (keys in van?). So, despite getting to Uhaul early, the wait left me 30 minutes behind. The guy behind the register was a little bit*#, so yah, that was fun.
Cheryl F.Great customer service on both ends, pick-up and return. Lol
Shaun R.Everything was easy and reasonable. The gal at UHaul in Bend, I think her name was Serena, was great!
MIke M.I talked to a U-person the day before that I was promised an extra day on my return. He said it I got it back by 1:00 on May 7 I wouldn't be charged the extra day. They told me when I dropped it off there was nothing more I needed to do, but then I got home and received a receipt that I had been charged the extra day. So both in N. Hollywood and in I was told I had an extra day without charge but was charged anyway. Very disappointed.
Bruce G.Get a bigger yard- every time I've been there trying to maneuver the yard is crowded and it makes the simplest task more difficult as you have to try to avoid trailers and trucks and other equipment that is parked everywhere.
Daniel C.Great rental and quality trailer!
BERNARD A.Staff who helped me hook up and disconnect trailer were great! Very friendly, prompt, and led to an overall great experience.
Daniel S.This is one of the best run businesses in Bend. The only problem I ever have when renting there is with the corporate website (returning my trailer).
josh O.Easy check in
John W.Super easy return process, staff was super helpful!!
Ryan J.Parking lot was a bit small
Scott H.Told two different people that the lights on the trailer were not working properly...was dismissed as if I knew nothing. My truck is equipped with a factory towing package that actually tells you when something is wrong. I had to drive 1800 miles with faulty lights and my dash lighting up every time I hit the brakes or turn signals...telling me that the trailer is disconnected! Extremely stressful and certainly not safe! Is this how you normally run your business? Overcharge for a one way trip and provide multiple stress levels? You owe me something back! Good news travels slow...bad news way faster.
Brent R.Radio didn't work and side mirrors were stuck The gentlemen at this location were extremely nice and helpful.
Julie H.Never use Scott's moving service in Bend.
Joey P.Great team and great service!!!
Ryan T.Very professional and friendly service in Bend and Springfield. On-line reservations are well done and very handy.
Doug J.Overall my experience was very good. My room for improvement would be more staff needed at extra busy times, like morning pickup.
Michael F.Absolutely the best service around. Clean equipment and friendly staff. Thank you Uhaul of Bend!
Ryan T.This location is second to none. Michael and his uhaul team at this particular location go out of their way to make sure you have a smooth and expedited experience. Friendly, positive, and fast. Highly recommend
Ryan T.Fast and Easy
eric P.Great customer service Brenda Michael Whole team !
Robert H.Cyrus was amazing! He helped us immediately and assisted with trouble shooting and removing a lock that got bent with a Mallot so we could quickly get our trailer hooked up. Wonderful customer service towards the end of the day!!
Katrina L.This was a horrible experience for me. I use U-Haul often and this was the rudest, most unprofessional experience with U-Haul I've ever had, I'm actually going to be calling your corporate office if possible to report the guy that treated me so badly when I was returining my U-Haul. I've never had this happen at any U-Haul... He needs to be fired. Thank you, Shellie
Shelly S.Location needs more help, just like everywhere.
vincent B.I was charged $50.00 dollars for 60 pads/ when truck was picked up they did not put pads in the truck so when the truck got to the job site we had no pads. 2hr delay.
KELLY M.Very busy place…. The young man was all by himself and did an AWESOME job!!! Running back and forth checking people out and checking people in always courteous and smiling!! Thank you for a good experience.,,
Kathy B.Did not have a reservation, my fault. Therefore, all the people with reservations were served first. Proper procedure. For every person attended, two more showed up, I might have waited an hour. Then a second person came to work to attend customers. That second person should have been there from the start. 7am. Then I was attended. Great service.
Erich K.I have rented from this location several times. They are very busy, however I have always received very good customer service.
Jeffery O.Cody was very helpful and kind
Julie L.Went above and beyond to get my van in for wiring harness installation so my trip wouldn't get delayed. Replaced taillight that was out + fuses with no charge. Very friendly and professional and quick. Highly satisfied. Prices are reasonable as well.
Katie B.Great selection Great friendly people Great service
Victor J.Cody was fantastic.
Stefanie C.There were quite a few people in line to pick up equipment. I pre-registered online, but that didn't seem to speed things up too much. The woman who helped me was very nice, and the young man that hooked up my trailer was very pleasant also. This location has helped me numerous times and it's always a good experience.
Sandra M.The “mobile' check-in/out is combersome and time consuming and I won't use it again.
Susan R.Horrible customer service. Grumpy workers and the call lady did not mention the trucks are the same price for 1hour or 24 hours. Will not go back to this location.
dan P.Staff was awesome and helpful. Very kind across the board
Joe E.Reservation and Pick Up was really easy and very helpful staff
Gordon P.Greeted by staff and return process was quick. Vehicles every size available at this location
carol B.Cody was especially helpful and friendly!
Sherrise E. | First ImpressionsReserved a 10x15 online a long time ago and had even called ahead to verify. When we got there it turned out there wasn't actually one available. Luckily we were able to cram out stuff into a 10x10. Otherwise, staff was friendly and helpful.
Robby F. | First ImpressionsThis is a nice Uhaul team. Friendly and working hard. Appreciate it.
bryan T. | Overall ExperienceAccess to the units can be very frustrating due to the layout of the lot and limited area to navigate through. Several times I had to sit and wait for vehicles to be picked up or dropped off in addition to limited room to turn around in the alleyways where the units are due to trucks and trailers being parked in there due to overflow.
Brandon c. | Overall ExperienceNeed to keep storage area (driveway) clear of rental trailers and truck from storage unit area. With the limited space to turn and park makes it very inconvenient overall. Worst of all, is blocking path to entry/exit keypads with trailers and rental trucks. I feel it's business first before storage unit customers. What really made me move out is and email stating, my rental unit will be raising next month. Not worth paying higher monthly rent for the "Inconvenience" they provide. Other than my experience there, staff is friendly.
Victor V. | Overall ExperienceEveryone is very helpful and friendly. I appreciate the staff at this facility.
BRADLEY WILLIAM F. | Overall ExperienceAfter reserving a 10x15 outside access unit online 5 days in advance, and being shown the unit I would be getting, I arrive on move-in day to find that my unit has been rented out to someone else. Additionally, they now have ZERO inside or outside units of that size. I was told I could pay $50 a month more for a 10x25 unit which I didn't need. But wait, the employee tells me that oops we already reserved that unit to someone else, and has to make a phone call to the woman that reserved it to see if she still wants it. By some random act of chance, she didn't, and I was able to get the 10x25 unit. Being that I am moving away in less than a week I don't have time to search for other available rental units in the area, so I'm stuck having to rent from the incompetent staff at Uhaul self storage of Bend. Stay FAR away from this facility. Either it's a bait and switch to get you to spend more money or the staff don't care to hold your unit for you after you already reserve it with a credit card online. Horrible customer experience. They didn't even offer to take any money off the storage unit after they made the mistake. We won't even mention that they have zero medium or large moving boxes and zero packing materials available in their store when I arrive.. Moving is stressful enough, this company only makes things much, much worse. Buyer beware.
Dillon B. | First ImpressionsExcellent communication with staff after placing order on-line.
Lawrence L. | Online Move InMicheal In Bend Oregon helped me and was able to resolve a problem that came up and made sure I was happy with the outcome. He was very patient and made my day! Thanks so much!
IMELDA A. | Overall ExperienceMy cousin Dave Stowe was in there yesterday to take my name and email off this account. Please remove my name and phone number off this account and add his phone 619-925-8191. Email: Dave@lamitay.com. please remove my number: 541-508-9321. Correo electrónico: a
david s. | First ImpressionsStaff were very friendly and helpful! They went way and beyond to help me!!! They get kudos all around!!! Place is very clean!!
DEBRA JOANNA J. | First ImpressionsThey were under staffed the day I went in. The representative on site was friendly and courteous but needed another person in the office as I had to wait 15 minutes or more just to update my payment information.
Brandon c. | First ImpressionsThis is the absolute BEST Uhaul facility I've ever dealt with in my life! Michael was extremely helpful with everything we needed and was super easy to communicate with. He went above & beyond what he needed to. Our move would not have been as successful if it weren't for him. Would recommend 1,000%!
DEBORAH T. | Overall ExperienceMy unit got flooded due to the drainage system not working correctly and my furniture was damaged and had to be thrown out. I filed a claim and was told it was denied. I have no idea why it would be denied if Uahul's drainage system was not working properly. I will never use Uhaul for storage again.
Jamal T. | Overall ExperienceVery clustered and unorganized and too much confusion.
Ryan S. | Overall ExperiencePoor drainage at the facility caused us major damage and losses when flooding occurred, affecting both of our units, both drive-up and inside. Staff were very helpful in the recovery/clean-up effort, but losses may or may not be covered by U-Haul. Locks were inexplicably changed by the facility even after contents were verified as intact after a second storm, with no explanation provided.
Kenneth D. | Overall ExperienceIt is beyond insane you would send me a survey after what your company did… my possessions were insured through you. You found a loop hole in the paperwork and chose not to insure our goods. I responded to your inquiry and you still took the liberty of throwing away uninsured items within 24 of your contact after waiting almost two weeks to contact me about the event. What your company did is criminal. I am not threatening action as I know you work for an entity who would rather waste money than do the right thing. So yeah… not very "content". I hope whoever, if anyone, is reading this has a wake up call and realizes they don't have to work for a place who treats people like this. They will screw your over just the same.
James L. | Overall ExperienceThe general manager, Michael, was extremely helpful and friendly. All the staff I encountered were pleasant, the place was neat and tidy.
ZACHARY B. | First ImpressionsAll my stuff got wet and I was double charged. The management was able to work out the charge luckily. Online was confusing and somehow my payment went through but the page kept giving me errors and forced me to put in 3 completely different phone numbers in order to go through. If I wasn't desperate I would take all of my stuff out and request a refund.
Evan B. | Online Move InVery helpful
James A. | First ImpressionsI'm giving this a 5-star due to the fact that an issue I had was not related to this facility but to U-Haul itself. I reserved a 15X20X8 but while they did have this size unit, none were available but I was able to reserve it nonetheless. They are working to resolve this U-Haul issue.
David J. | First ImpressionsHi I actually didn't end up using the unit and called u-haul less than 24 hrs later to cancel. The help line said to go to the store and they can refund you if you hadn't used it yet. That worked out fine but I was still charged 9.95 for a lock that I never received? I'm not sure if the lock was already attached to the unit because I never went to unit itself. All I know is I have a charge for a lock that was never given to me. I would please like a refund or lock, either way is fine. Thank you and have a great day. Monica Hughes 541-647-4628
MONICA H. | Overall ExperienceThe guys working there are great. A very busy hard working crew that exceeded all expectations.
Wes S. | First ImpressionsMy locker had glass in it. Also after I canceled I got a bill. It was corrected and all is good. The people are very nice there.
Marla G. | Overall ExperienceMy storage unit was broken. Told them & still never was fixed properly. Someone could've just pushed in the rolling door. Finally just closed it out after a few months of this. I am a non-profit helping the community they wouldn't even give a discount. Overall would never rent a storage here again or recommend them.
Joy C. | Overall ExperienceU-Haul's website allowed me to reserve the largest storage unit when booking, but I was told there were none available when I checked in, due to the website not screening out unavailable units. The manager was very accommodating in providing other units that could hold everything.
Kenneth D. | First ImpressionsUnit 038 needs to be sealed up. The reason I moved out is because dirt comes in under the door. It's not sealed up. Not just a little dirt. The floor is covered. All of my stuff is completely covered in dirt.. this unit is the worst that I have ever rented anywhere.
James K. | Overall ExperienceThe staff was very friendly and determined to help me. Unfortunately the Uhaul software for processing my rental was terrible and required multiple attempts to complete the transaction that took over 30 minutes. Very unacceptable.
Rusty S. | First ImpressionsStaff was great and helpful. Just could use extra help at times. Gracias.
Jean L. | Overall ExperienceMr. Foot provided outstanding customer service! He was professional, timely , and courteous to not only myself but the other customers he was managing / assisting during my truck return and storage unit rental process . He is a definite asset to the company.
Polly G. | First ImpressionsWe were told 2 storage units were reserved for us. After driving from Montana to Bend, OR ... we were told there was only one unit available. We had to go elsewhere.
RICK K. | First ImpressionsNever have enough staff available and it's obvious some are on meth. The key pad wad broken two times I tried moving out and had to wait for over an hour to get help. Hire more people, drug test those people.
Elizabeth P. | Overall ExperienceWill, the on site staff member who helped me get set up for my move in, was fantastic! I cannot say enough great things about the level of service he provided!!
Dawn S. | First Impressionsvery helpful staff
Wendy W. | First ImpressionsI almost was not able to get the size storage unit I reserved a month ago. There were 5 different people on the list for the same size (5x10) and there was only one unit available. I just so happened to be the first to check in. Now the other 4 people will not get the unit they reserved. This system makes no sense. Why would u-haul let you reserve a storage unit and then not have any available?? The system should show when units will be available and only allow you to reserve accordingly. The same goes for the trucks and trailers.
Katie R. | First ImpressionsThey arranged a 5x10 unit for my 6x12 trailer and were not cooperative in finding a larger unit forcing me to go elsewhere and spend an extra $125. Michale is incompetent. Situation was ridiculous
DAVID L J. | First ImpressionsVery long (6-7 transactions), slow moving line of customers made getting to my reserved storage unit a 20 minute project. This was in part due several of the transactions walk-in transactions with little prep, research, or pre-registration done. The U-Haul rep, Michael, did a good job of trying to deal with this situation.
Gary S. | First ImpressionsWas easy to get storage the same day. Was the only place that was open and easy to deal with on a Sunday. No contracts so it was easy to close our account once the storage was emptied out too. The only thing I would recommend is making the website a little more user friendly for online pay. This was the only bill I have had to call and pay over phone every month because the website wouldn't do what I needed and then I didn't trust it to take my payment and apply it correctly. I use apps, phones, electronic payments and all those things all the time so I am not technology illiterate. Other than that the service was a breeze and easy to deal with
jordan t. | Overall ExperienceMicheal the manager was a gentleman and a scholar he was very professional and hospitable and very patient even when he was so busy
mohamed e. | Overall Experience¡Gracias!
Laura B. | Overall ExperienceClean facility...helpful personnel.
victor t. | First ImpressionsClean, convenient and secure inside storage unit fit our needs well. Liked the monthly payment reminders and able to pay online.
JAMES B. | Overall ExperienceThis is a busy place, but the manager too time to help us drill out our lock (the key was misplaced). I greatly appreciated his courtesy.
Robert G. | Overall ExperienceI was given one unit of five by five then we went to go load my stuff there was a lock on the unit so they had to put me in a bigger unit that I didn't want so they're still charging me the extra mone
kim m. | Overall ExperienceMy code for my storage unit has not worked once in the 5 times I have tried to access it.
Wendy M. | First Impressions¡Gracias!
Keith C. | Overall ExperienceThe blonde lady deserves a promotion or a raise because everytime I went there she was RUNNING the place so well! The guys need to be told to not stand around women while they're loading things alone.
kelsey g. | Overall ExperienceVery nice people, good service, no problems
Edward S. | First ImpressionsThank you we trust U-HAUL
kim m. | Overall ExperienceThe crew in Bend was great to work with and very helpful!
james s. | First ImpressionsAll of my experiences have been wonderful-great customer service!
Mary L M. | Overall ExperienceWhen I got to bend they were so accommodating and even moved trucks and trailers out of my way so I could get to my unit to unload absolutely amazing you guys are rockstars
Michelle R. | First ImpressionsI am the worst with names but the lady that helped us was and always is so amazing! Your rates are great and hours and customer service always rock!
rachel b. | First ImpressionsExceptional!!!!!! Even during the worst weather conditions. Thank you Rusty and staff.
Rick F. | Overall ExperienceAs usual very helpful store and people, defiantly my go to for transport rental and storage solutions.
Rick F. | First ImpressionsGreat job guys, thank you for allowing me to help out too.
Keith C. | First ImpressionsVery helpful and knowledgeable! Can't thank them enough for making our move as easy as possible.
Allie S. | First ImpressionsCustomer service was top priority!!
Mary L M. | First ImpressionsThe U-Haul team was very accommodating.
Christian P. | First ImpressionsVery friendly and helpful!
sandra gay w. | Overall ExperienceEverything went so smoothly! Rusty was very helpful - and even called us when a larger storage unit became available. He also backed the truck up to the storage unit for us. Great service!
Marianne P. | ReservaciónAbsolutely a great staff. Thank you for pleasant, courteous, and attentive service.
SCOTT D. | Overall ExperienceGuys at both locations were nice and helpful
jordan c. | ReservaciónFriendly and helpful staff
Cara W. | Overall ExperienceI had nothing but trouble with this place for them to act as if I work there and am running my own credit card or making the reservations myself.
brandi l. | ReservaciónExcept for yearly rate changes, our experience with UHaul M &S was very satisfactory.
LARRY B. | Overall ExperienceGreat customer service!!! Very helpful every time we came in.
leah v. | Overall ExperienceNo comments.
judith M. | ReservaciónRusty and Mike are the best employees I have ever met. Very helpful and knowledgeable. Super fun sociable dudes.
Sydney K. | Overall ExperienceRusty and the rest of the crew were awesome
Steve N. | Overall ExperienceExcellent customer service and even better service out in the yard-Paul
Paul D. | Overall ExperiencePlease install sand paper anti slip grip tape to all your trucks. I slipped and fell and hit my head outside my storage unit 130.. if i had been seriously injured I would have grounds for a lawsuit!!
Grant D. | Overall ExperienceWill never use again!!!!!
Derick D. | Overall ExperienceNice job!
Cedric C. | Overall Experience