Customer Reviews for U-Haul Storage of Bend

8,712 comentarios

63370 N Hwy 97   Bend, OR 97701
(Across the street from Cascade Village Shopping Center)

(541) 388-0671

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 388-0671

63370 N Hwy 97
Bend, OR 97701
(Across the street from Cascade Village Shopping Center)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Employee was right there when we pulled up. Pleasant demeanor. Check in took all of a minute. Very pleased.

Linda U. 
Clasificación:
5.0

El cliente no dejó un comentario.

noel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

brett C. 
Clasificación:
3.0

Location was a cluster. Hard to get in and out. Employee was not very personable. Needed the truck and the car hauler in Eugene but had to goto Bend to get the hauler. Had it reserved for weeks. The car hauler had a broken taillight on delivery and lost it completely somewhere around chicago.

Robert C. 
Clasificación:
5.0

great help getting me on the road!

John P. 
Clasificación:
3.0

There was a severe problem with the storage facility. even after having a confirmed reservation, the location was not able to provide a storage unit.

Joseph W. 
Clasificación:
5.0

Staff was so courteous and friendly

Sandra K. 
Clasificación:
5.0

They were very busy and I was having a bad day but everyone was nice and helpful, the young man outside who hooked up the trailer was amazing and super!

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

lachelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert S. 
Clasificación:
5.0

I picked up a car hauler in the am and it was very busy. Customers returning equipment were being very impatient and rude, but the staff was keeping up the best they could and all the staff was keeping a very good attitude about the talk at hand. Believe I delt with Michael, Brenda and Andrew??? Great job and great personalities. Keep up the good work. It is a very challenging time these days with staff shortages and all the other worldly problems and the staff at Uhaul Bend on North Hwy 97 is an example of good work ethic and great customer service in my opinion.

tim D. 
Clasificación:
5.0

Everyone was great.. efficient and so nice!!

Julie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin M. 
Clasificación:
5.0

Very helpful, they got me setup, connected, and went through all the safety equipment to make sure I had a successful trip.

Richard M. 
Clasificación:
4.0

Stay center needs to be removed as a 3rd party. They make uhaul have a bad name. Please contact me for further information if needed

Tyson N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
1.0

What's the point of offering an online checkin if it doesn't work. Had to wait in line for almost an hour to get help resolving the issues and getting keys to the truck

Shannon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

Kind employees even in the face of extreme situations. These folks are friendly and professional. Thanks for a great experience

JEANA GOODWIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
4.0

The gal who checked me in gave me some attitude.

Julie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

don W. 
Clasificación:
1.0

Backing down the hill into the location is one thing to pick-up first thing in the morning when the place is mobbed with overnight drop off/first thing returns that were not processed yet. Having to back UP the hill after dropping off, hours after opening, because the location's employees are too lazy/inattention to detail/can't be bothered to keep returned rentals they are cleaning confined to only ONE of the TWO lanes designated for through traffic at the location is a minor irritation to be sure. The employee checking me in being RUDE and using a CONDESCENDING tone of voice to tell me (paraphrasing) "If you pulled in, you can back out." before going into the store when I started to ask how to get out because the through lane I was in was too blocked to safely maneuver as intended without moving a rental truck completely back over to its lane (vs. straddling both lanes) was unnecessary and uncalled for. The cattywampus rental truck blockage could not be seen until already committed to the lane and 3/4 pulled into due to the location being in a hole (bottom of a small hill) vs. street level. I will NOT be renting from this location again if that level of inappropriate customer service is acceptable. Been renting U-Hauls for nearly 30 years now and, wow, 100% unacceptable. I will NOT be recommending the location to anyone and will tell them about this negative experience if asked. How can you improve? Fire that guy as it's clearly baked into his personality (I was the only customer outside, no stress occurring from customer mobbing) and hire people who will exhibit and extend appropriate level of customer service to every customer every time.

Mary H. 
Clasificación:
4.0

Never received pre-pickup call from reservation center. Apparently u-Haul doesn't know how to deal with customers that don't have cell phones.

ken S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roby M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Drew W. 
Clasificación:
4.0

Long wait of over 25 minutes because the customer ahead and his uhaul rep had trouble locating code number for truck and trailer and could find destination iahail dealer number. Finally second rep came in and helped me

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

No improvement needed based on my recent visit experience.

Gloria P. 
Clasificación:
5.0

he gal that checked us in was very pleasant to deal with, nice to see a smiling face

James M. 
Clasificación:
1.0

The lady gave me anxiety with lots of lip. I came early 8am to make sure it was all set. My movers shower up at 930 just to stand and wait due to my reservations not being found. Then they were found by Michael. Then the lip kept going! I was in the right. I never felt so little for HER MISTAKE near people in the store also. I asked her to stop saying my INFO OUT LOUD.. SHE DIDNT!!!! IM SO UPSET FOR THIS UNIT BEING NOT A DRIVE UP ONE AS ASKED. So much stress with this one place. I just beg for my belongings to now be safe! I heard how things come up missing... Never again..

Brittany B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

WELL ABOVE AVERAGE SERVICE

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin K. 
Clasificación:
4.0

You can start by honoring your reservation or contacting your customers immediately when you know the vehicle they rented is not available. Waiting until 2 days prior is horrible service.

TIM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

rich M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
4.0

Pricing

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

Cody was excellent to work with, as always.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug V. 
Clasificación:
5.0

Nothing. Service was putstanding!!

Kris W. 
Clasificación:
4.0

Staff is very helpful

Craig W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lois C. 
Clasificación:
4.0

Did an after hours drop off.

Gwen G. 
Clasificación:
5.0

The guy who helped me was so on it, I wasn't even able to see the inside.. he helped me the moment I got out of my truck.. dude is awesome

Daniel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

kellie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

We rented a storage unit for short term storage. The unit was unexpectedly dirty and needed to be cleaned prior to unloading our household goods. No other issues experienced.

Michael O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN F.  |  First Impressions 
Clasificación:
5.0

Fellas did not always clean debris away from the entrance doors. Other than that, the guys were very helpful. Michael, the manager of the operation was one of the most congenial and professional individuals I have ever met during my career in business. Always accommodating and ready to help. He is worth a lot more money than what you are paying him. He is the type of employee that ownership always wants to clone. Thank you Michael from the bottom of my heart, you are exceptional. Good health and prosperity to you always! Tom Bales.

thomas b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

employees were courteous and helpful. very friendly.

gary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

Although advised the tank would be fuel at pickup, it was at 3/4 tank. Dropped it off full

Lee H B. 
Clasificación:
1.0

Way too many trailers all over the lot, hard to find a place to return ours.

Samuel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
3.0

Probably not avoidable but on both my pickup and drop-off, facility seemed grossly understaffed. Lines moved really slowly and operations people were running all over attempting to keep up. I'll be back but it is an inconvenience.

James B. 
Clasificación:
4.0

Would have rated location at excellent except for fact that I had to wait 30 minutes as there was only one customer service rep.

THOMAS H. 
Clasificación:
5.0

Could not have been a better experience.

Patrick H. 
Clasificación:
5.0

The staff at the Bend Hwy 97 location are so friendly and welcoming. I would say the wait was super long but I know with staffing shortages that it's hard for everyone right now. I was so happy they were open on Sundays because we moved from Washington and had to get our stuff in a storage space that day. Cody and the team were friendly and patient as everything was busy. ¡Gracias!

Jessica D. 
Clasificación:
3.0

The trailer leaked in a rainstorm while using it to move my stuff in town. The after hours return system times out instantly and even if I put in the code as fast as possible or gave the system a little time to process, IT NEVER WORKED. That is the worst system and the $20 service fee needs to disappear with a non-functioning system. Also talking about the return system I tried to create a user profile in Uhaul.com and the system glitches out and timed out and PREVENTED me from creating an account to try and return/ manage my order/ rental. Hire some 3rd party IT people and debug the system. The in- house IT aren't finding the problems.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan K. 
Clasificación:
4.0

Very helpful, perfect truck for our purposes.

ray B. 
Clasificación:
5.0

Far more efficient that the last time I visited the location

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline R. 
Clasificación:
5.0

Very helpful

Ted M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Malcolm D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greg P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JPaul M. 
Clasificación:
5.0

The gentleman who came out to retrieve the trailer at drop off was super friendly and welcoming. He quickly inspected the trailer and disconnected it so we could be on our way in no time. All around a great experience and excellent customer service.

beth C. 
Clasificación:
5.0

By checking in online I was able to quickly get the trailer I'd reserved, and my return was equally efficient. I have always had great service at this location.

Karl P. 
Clasificación:
5.0

Good folks

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
5.0

Their ready for you needs on rental bussines

Francisco U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff J. 
Clasificación:
5.0

El cliente no dejó un comentario.

sam P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREAS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Customer service at this location is exemplary!

Pamela H. 
Clasificación:
5.0

None.... the entire experience, both check in and checkout was smooth and professional .

Gloria P. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert E. 
Clasificación:
5.0

Quick and easy

dennis G. 
Clasificación:
4.0

This is a smaller location but it sure has alot of returns! I returned my UHaul on a Saturday and there were only 2 people working - really understaffed for the number of people waiting in line. I understand it is a labor shortage but it was a bit cumbersome! Great service once I made it through the line! The customer portion of the building is small, tight & crowded.

Marlene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne B.  |  First Impressions 
Clasificación:
5.0

Cody was especially helpful and friendly!

Sherrise E.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Angelita S.  |  Overall Experience 
Clasificación:
4.0

Reserved a 10x15 online a long time ago and had even called ahead to verify. When we got there it turned out there wasn't actually one available. Luckily we were able to cram out stuff into a 10x10. Otherwise, staff was friendly and helpful.

Robby F.  |  First Impressions 
Clasificación:
5.0

This is a nice Uhaul team. Friendly and working hard. Appreciate it.

bryan T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gary J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Online Move In 
Clasificación:
3.0

Access to the units can be very frustrating due to the layout of the lot and limited area to navigate through. Several times I had to sit and wait for vehicles to be picked up or dropped off in addition to limited room to turn around in the alleyways where the units are due to trucks and trailers being parked in there due to overflow.

Brandon c.  |  Overall Experience 
Clasificación:
2.0

Need to keep storage area (driveway) clear of rental trailers and truck from storage unit area. With the limited space to turn and park makes it very inconvenient overall. Worst of all, is blocking path to entry/exit keypads with trailers and rental trucks. I feel it's business first before storage unit customers. What really made me move out is and email stating, my rental unit will be raising next month. Not worth paying higher monthly rent for the "Inconvenience" they provide. Other than my experience there, staff is friendly.

Victor V.  |  Overall Experience 
Clasificación:
5.0

Everyone is very helpful and friendly. I appreciate the staff at this facility.

BRADLEY WILLIAM F.  |  Overall Experience 
Clasificación:
1.0

After reserving a 10x15 outside access unit online 5 days in advance, and being shown the unit I would be getting, I arrive on move-in day to find that my unit has been rented out to someone else. Additionally, they now have ZERO inside or outside units of that size. I was told I could pay $50 a month more for a 10x25 unit which I didn't need. But wait, the employee tells me that oops we already reserved that unit to someone else, and has to make a phone call to the woman that reserved it to see if she still wants it. By some random act of chance, she didn't, and I was able to get the 10x25 unit. Being that I am moving away in less than a week I don't have time to search for other available rental units in the area, so I'm stuck having to rent from the incompetent staff at Uhaul self storage of Bend. Stay FAR away from this facility. Either it's a bait and switch to get you to spend more money or the staff don't care to hold your unit for you after you already reserve it with a credit card online. Horrible customer experience. They didn't even offer to take any money off the storage unit after they made the mistake. We won't even mention that they have zero medium or large moving boxes and zero packing materials available in their store when I arrive.. Moving is stressful enough, this company only makes things much, much worse. Buyer beware.

Dillon B.  |  First Impressions 
Clasificación:
5.0

Excellent communication with staff after placing order on-line.

Lawrence L.  |  Online Move In 
Clasificación:
4.0

Micheal In Bend Oregon helped me and was able to resolve a problem that came up and made sure I was happy with the outcome. He was very patient and made my day! Thanks so much!

IMELDA A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

james h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernd F.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Gareth H.  |  Overall Experience 
Clasificación:
4.0

My cousin Dave Stowe was in there yesterday to take my name and email off this account. Please remove my name and phone number off this account and add his phone 619-925-8191. Email: Dave@lamitay.com. please remove my number: 541-508-9321. Correo electrónico: a

david s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig W.  |  Overall Experience 
Clasificación:
5.0

Staff were very friendly and helpful! They went way and beyond to help me!!! They get kudos all around!!! Place is very clean!!

DEBRA JOANNA J.  |  First Impressions 
Clasificación:
3.0

They were under staffed the day I went in. The representative on site was friendly and courteous but needed another person in the office as I had to wait 15 minutes or more just to update my payment information.

Brandon c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James A.  |  Overall Experience 
Clasificación:
5.0

This is the absolute BEST Uhaul facility I've ever dealt with in my life! Michael was extremely helpful with everything we needed and was super easy to communicate with. He went above & beyond what he needed to. Our move would not have been as successful if it weren't for him. Would recommend 1,000%!

DEBORAH T.  |  Overall Experience 
Clasificación:
2.0

My unit got flooded due to the drainage system not working correctly and my furniture was damaged and had to be thrown out. I filed a claim and was told it was denied. I have no idea why it would be denied if Uahul's drainage system was not working properly. I will never use Uhaul for storage again.

Jamal T.  |  Overall Experience 
Clasificación:
2.0

Very clustered and unorganized and too much confusion.

Ryan S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Katie R.  |  Overall Experience 
Clasificación:
3.0

Poor drainage at the facility caused us major damage and losses when flooding occurred, affecting both of our units, both drive-up and inside. Staff were very helpful in the recovery/clean-up effort, but losses may or may not be covered by U-Haul. Locks were inexplicably changed by the facility even after contents were verified as intact after a second storm, with no explanation provided.

Kenneth D.  |  Overall Experience 
Clasificación:
1.0

It is beyond insane you would send me a survey after what your company did… my possessions were insured through you. You found a loop hole in the paperwork and chose not to insure our goods. I responded to your inquiry and you still took the liberty of throwing away uninsured items within 24 of your contact after waiting almost two weeks to contact me about the event. What your company did is criminal. I am not threatening action as I know you work for an entity who would rather waste money than do the right thing. So yeah… not very "content". I hope whoever, if anyone, is reading this has a wake up call and realizes they don't have to work for a place who treats people like this. They will screw your over just the same.

James L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty S.  |  Overall Experience 
Clasificación:
5.0

The general manager, Michael, was extremely helpful and friendly. All the staff I encountered were pleasant, the place was neat and tidy.

ZACHARY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

RYAN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B.  |  Overall Experience 
Clasificación:
1.0

All my stuff got wet and I was double charged. The management was able to work out the charge luckily. Online was confusing and somehow my payment went through but the page kept giving me errors and forced me to put in 3 completely different phone numbers in order to go through. If I wasn't desperate I would take all of my stuff out and request a refund.

Evan B.  |  Online Move In 
Clasificación:
5.0

Very helpful

James A.  |  First Impressions 
Clasificación:
5.0

I'm giving this a 5-star due to the fact that an issue I had was not related to this facility but to U-Haul itself. I reserved a 15X20X8 but while they did have this size unit, none were available but I was able to reserve it nonetheless. They are working to resolve this U-Haul issue.

David J.  |  First Impressions 
Clasificación:
4.0

Hi I actually didn't end up using the unit and called u-haul less than 24 hrs later to cancel. The help line said to go to the store and they can refund you if you hadn't used it yet. That worked out fine but I was still charged 9.95 for a lock that I never received? I'm not sure if the lock was already attached to the unit because I never went to unit itself. All I know is I have a charge for a lock that was never given to me. I would please like a refund or lock, either way is fine. Thank you and have a great day. Monica Hughes 541-647-4628

MONICA H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFF A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gina B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AL C.  |  Overall Experience 
Clasificación:
5.0

The guys working there are great. A very busy hard working crew that exceeded all expectations.

Wes S.  |  First Impressions 
Clasificación:
4.0

My locker had glass in it. Also after I canceled I got a bill. It was corrected and all is good. The people are very nice there.

Marla G.  |  Overall Experience 
Clasificación:
2.0

My storage unit was broken. Told them & still never was fixed properly. Someone could've just pushed in the rolling door. Finally just closed it out after a few months of this. I am a non-profit helping the community they wouldn't even give a discount. Overall would never rent a storage here again or recommend them.

Joy C.  |  Overall Experience 
Clasificación:
4.0

U-Haul's website allowed me to reserve the largest storage unit when booking, but I was told there were none available when I checked in, due to the website not screening out unavailable units. The manager was very accommodating in providing other units that could hold everything.

Kenneth D.  |  First Impressions 
Clasificación:
2.0

Unit 038 needs to be sealed up. The reason I moved out is because dirt comes in under the door. It's not sealed up. Not just a little dirt. The floor is covered. All of my stuff is completely covered in dirt.. this unit is the worst that I have ever rented anywhere.

James K.  |  Overall Experience 
Clasificación:
3.0

The staff was very friendly and determined to help me. Unfortunately the Uhaul software for processing my rental was terrible and required multiple attempts to complete the transaction that took over 30 minutes. Very unacceptable.

Rusty S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Polly G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  Online Move In 
Clasificación:
5.0

Staff was great and helpful. Just could use extra help at times. Gracias.

Jean L.  |  Overall Experience 
Clasificación:
5.0

Mr. Foot provided outstanding customer service! He was professional, timely , and courteous to not only myself but the other customers he was managing / assisting during my truck return and storage unit rental process . He is a definite asset to the company.

Polly G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri B.  |  Overall Experience 
Clasificación:
2.0

We were told 2 storage units were reserved for us. After driving from Montana to Bend, OR ... we were told there was only one unit available. We had to go elsewhere.

RICK K.  |  First Impressions 
Clasificación:
1.0

Never have enough staff available and it's obvious some are on meth. The key pad wad broken two times I tried moving out and had to wait for over an hour to get help. Hire more people, drug test those people.

Elizabeth P.  |  Overall Experience 
Clasificación:
5.0

Will, the on site staff member who helped me get set up for my move in, was fantastic! I cannot say enough great things about the level of service he provided!!

Dawn S.  |  First Impressions 
Clasificación:
5.0

very helpful staff

Wendy W.  |  First Impressions 
Clasificación:
3.0

I almost was not able to get the size storage unit I reserved a month ago. There were 5 different people on the list for the same size (5x10) and there was only one unit available. I just so happened to be the first to check in. Now the other 4 people will not get the unit they reserved. This system makes no sense. Why would u-haul let you reserve a storage unit and then not have any available?? The system should show when units will be available and only allow you to reserve accordingly. The same goes for the trucks and trailers.

Katie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amy s.  |  Overall Experience 
Clasificación:
1.0

They arranged a 5x10 unit for my 6x12 trailer and were not cooperative in finding a larger unit forcing me to go elsewhere and spend an extra $125. Michale is incompetent. Situation was ridiculous

DAVID L J.  |  First Impressions 
Clasificación:
4.0

Very long (6-7 transactions), slow moving line of customers made getting to my reserved storage unit a 20 minute project. This was in part due several of the transactions walk-in transactions with little prep, research, or pre-registration done. The U-Haul rep, Michael, did a good job of trying to deal with this situation.

Gary S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

randy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan b.  |  Overall Experience 
Clasificación:
5.0

Was easy to get storage the same day. Was the only place that was open and easy to deal with on a Sunday. No contracts so it was easy to close our account once the storage was emptied out too. The only thing I would recommend is making the website a little more user friendly for online pay. This was the only bill I have had to call and pay over phone every month because the website wouldn't do what I needed and then I didn't trust it to take my payment and apply it correctly. I use apps, phones, electronic payments and all those things all the time so I am not technology illiterate. Other than that the service was a breeze and easy to deal with

jordan t.  |  Overall Experience 
Clasificación:
5.0

Micheal the manager was a gentleman and a scholar he was very professional and hospitable and very patient even when he was so busy

mohamed e.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brody p.  |  First Impressions 
Clasificación:
4.0

¡Gracias!

Laura B.  |  Overall Experience 
Clasificación:
4.0

Clean facility...helpful personnel.

victor t.  |  First Impressions 
Clasificación:
4.0

Clean, convenient and secure inside storage unit fit our needs well. Liked the monthly payment reminders and able to pay online.

JAMES B.  |  Overall Experience 
Clasificación:
4.0

This is a busy place, but the manager too time to help us drill out our lock (the key was misplaced). I greatly appreciated his courtesy.

Robert G.  |  Overall Experience 
Clasificación:
3.0

I was given one unit of five by five then we went to go load my stuff there was a lock on the unit so they had to put me in a bigger unit that I didn't want so they're still charging me the extra mone

kim m.  |  Overall Experience 
Clasificación:
3.0

My code for my storage unit has not worked once in the 5 times I have tried to access it.

Wendy M.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Keith C.  |  Overall Experience 
Clasificación:
5.0

The blonde lady deserves a promotion or a raise because everytime I went there she was RUNNING the place so well! The guys need to be told to not stand around women while they're loading things alone.

kelsey g.  |  Overall Experience 
Clasificación:
5.0

Very nice people, good service, no problems

Edward S.  |  First Impressions 
Clasificación:
5.0

Thank you we trust U-HAUL

kim m.  |  Overall Experience 
Clasificación:
5.0

The crew in Bend was great to work with and very helpful!

james s.  |  First Impressions 
Clasificación:
5.0

All of my experiences have been wonderful-great customer service!

Mary L M.  |  Overall Experience 
Clasificación:
5.0

When I got to bend they were so accommodating and even moved trucks and trailers out of my way so I could get to my unit to unload absolutely amazing you guys are rockstars

Michelle R.  |  First Impressions 
Clasificación:
5.0

I am the worst with names but the lady that helped us was and always is so amazing! Your rates are great and hours and customer service always rock!

rachel b.  |  First Impressions 
Clasificación:
5.0

Exceptional!!!!!! Even during the worst weather conditions. Thank you Rusty and staff. 

Rick F.  |  Overall Experience 
Clasificación:
5.0

As usual very helpful store and people, defiantly my go to for transport rental and storage solutions.

Rick F.  |  First Impressions 
Clasificación:
5.0

Great job guys, thank you for allowing me to help out too.

Keith C.  |  First Impressions 
Clasificación:
5.0

Very helpful and knowledgeable! Can't thank them enough for making our move as easy as possible.

Allie S.  |  First Impressions 
Clasificación:
5.0

Customer service was top priority!!

Mary L M.  |  First Impressions 
Clasificación:
4.0

The U-Haul team was very accommodating.

Christian P.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful!

sandra gay w.  |  Overall Experience 
Clasificación:
5.0

Everything went so smoothly! Rusty was very helpful - and even called us when a larger storage unit became available. He also backed the truck up to the storage unit for us. Great service!

Marianne P. | Reservación
Clasificación:
5.0

Absolutely a great staff. Thank you for pleasant, courteous, and attentive service.

SCOTT D.  |  Overall Experience 
Clasificación:
4.0

Guys at both locations were nice and helpful

jordan c. | Reservación
Clasificación:
5.0

Friendly and helpful staff

Cara W.  |  Overall Experience 
Clasificación:
1.0

I had nothing but trouble with this place for them to act as if I work there and am running my own credit card or making the reservations myself.

brandi l. | Reservación
Clasificación:
5.0

Except for yearly rate changes, our experience with UHaul M &S was very satisfactory.

LARRY B.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!! Very helpful every time we came in.

leah v.  |  Overall Experience 
Clasificación:
4.0

No comments.

judith M. | Reservación
Clasificación:
5.0

Rusty and Mike are the best employees I have ever met. Very helpful and knowledgeable. Super fun sociable dudes.

Sydney K.  |  Overall Experience 
Clasificación:
5.0

Rusty and the rest of the crew were awesome

Steve N.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and even better service out in the yard-Paul

Paul D.  |  Overall Experience 
Clasificación:
4.0

Please install sand paper anti slip grip tape to all your trucks. I slipped and fell and hit my head outside my storage unit 130.. if i had been seriously injured I would have grounds for a lawsuit!!

Grant D.  |  Overall Experience 
Clasificación:
1.0

Will never use again!!!!!

Derick D.  |  Overall Experience 
Clasificación:
5.0

Nice job!

Cedric C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!