Customer Reviews for U-Haul Storage on Hubbell

88 reviews

2590 Hubbell Ave   Des Moines, IA 50317

(515) 265-4411

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(515) 265-4411

2590 Hubbell Ave
Des Moines, IA 50317

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David W  |  Online Move In 
Rating:
2.0

I stood in line with a few customers in front of me on o7/02/2024 and their was nobody in the store to help anybody for 10 min I ended up leaving and having to come back

Brian L  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

LUCAS H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dave K  |  First Impressions 
Rating:
1.0

I have been fighting with U-HAUL since December 2023 to resolve an issue. After countless dead ends and hopeless promises and 6 months later I removed my stuff from their storage facility. I was a faithful customer who was on auto pay and my questions and issues still remain unresolved! Emails and phone calls were made and still no follow through.

TIANA B  |  Overall Experience 
Rating:
4.0

Grateful to have a space close to us. Staff were amazing.

Charles Y  |  First Impressions 
Rating:
1.0

Use original or drop my debt, because I didn't lie

GAYLE Z  |  Overall Experience 
Rating:
5.0

Very easy & I love the 24 hour access, thank you!!

Danielle V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel S  |  Overall Experience 
Rating:
3.0

The having to enter my pin into one key pad to “check in” and then turn around to another key pad to enter the code yet again to gain access to the building is incredibly frustrating. If I’m entering my door code, I’m checked in. End of story. And as for the big letters across the front of the building “Uhaul 24/7 self-storage” it’s a very deceptive blatant lie. After 10 pm, your door code doesn’t work and you get locked out. Like wow. Not at all 24-7. You guys should have made that a little more clear when signing up that I would have restricted access. I would have gone somewhere else.

Tiffany S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KARLA E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

james h  |  First Impressions 
Rating:
5.0

Much better management than cubesmart

ISABELLA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tabbitha M  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

AMBER B  |  First Impressions 
Rating:
2.0

The manager Mark, very rude, unprofessional, should definitely not work for uhal, has. Bad things to say about U-Haul, not happy where he works, is mean to staff, and customers, Jen was very nice, represents U-Haul in a very professional, way, the kind ofperson, idlive to have represent my company, Jenn is ahardworker, great Customer service, goes out of her way, and above and beyond to please the Customers, always has a smile on her hardworking face.. need an app we can download that would allow us to open grave door via are phone.

AMANDA F  |  Overall Experience 
Rating:
5.0

Good service

david m  |  First Impressions 
Rating:
5.0

Clean and bright storage unit. Had carts available to use which made things very easy to move in and out. I would use again.

Jim R  |  Overall Experience 
Rating:
4.0

Doors are broken down plus gate to get in or out

KARLA E  |  First Impressions 
Rating:
5.0

We called around the 22nd of January to say that we were out. We were hoping that we would get a refund for part of the month. But we still had to call back again so that we wouldn’t get charged for another month. Other than that it was a great experience.

Walter M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRESA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosemarie D  |  First Impressions 
Rating:
1.0

Trash company

ALIJAHJUAN J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronnie W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDALL S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane V  |  Overall Experience 
Rating:
2.0

Charged me for a while extra month when I was there only for a couple of days

destiny m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIANA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim S  |  Overall Experience 
Rating:
4.0

I work odd hour threw out the night being able to get into the unit after 10pm would be awesome. Other wise everything was great.

Brandy M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charlinda p  |  Overall Experience 
Rating:
2.0

The place was across the street from where we thought it was. The unit was zip tied shut and the free lock was Not in the unit. Very disappointed.

Danielle V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

quynh d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawna k  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alesha P  |  Online Move In 
Rating:
1.0

As a new client coming from PODs whom just messed me over severely. 😒 This experience of being given a free storage for 30 days and being locked out twice in my first week and homeless, vagrants walking in while I am unloading. Not a good experience at all!

MARK K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDA B  |  First Impressions 
Rating:
5.0

Thank you!

Kandace K  |  First Impressions 
Rating:
1.0

Advertised as open acces til 10 PM with coded entry. Drove 6 hours with the understanding I could enter and could not. Beyond frustrating. Was also billed for a unit well after I had been refunded and removed then had to jump through customer service hoops to rectify the situation. Called the location 7-10 times during office hours and a person in their actual office never picked up the phone once. Always sent to customer service at corporate overall bad experience.

Nicholas K  |  Overall Experience 
Rating:
5.0

Excellent service. Very convenient after moving. Storage unit get clean, easy access and temperature controlled.

shawna k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter M  |  First Impressions 
Rating:
5.0

It would be very convenient if it were 24 hr. And when the rent is paid possible take the lock off so we don't have to track someone down.. but that's usually solved quickly.. over all I'm satisfied

SEAN J  |  First Impressions 
Rating:
4.0

Correct access hours would have been appreciated other than that it was great

ZACHARIAH R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Margaret D  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Audrey b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORA R  |  First Impressions 
Rating:
5.0

Thank you!

MITCHELL G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Val U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanezsha K  |  Overall Experience 
Rating:
2.0

The staff is friendly but not too helpful. They love to flirt and hang on each other instead of focus on the client. It took an hour to get my reservation completed and then was not informed it was at a separate location wasting more of my time. I moved out and still had to call 800 customer service to get my rental closed.

sylvia m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORDAN S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis S  |  Online Move In 
Rating:
1.0

I was never given my month free, end up paying an extra payment and not getting my money back. All I got was a run around.

ALISHA M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin B  |  First Impressions 
Rating:
5.0

Thank you!!!

CYNTHIA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Val U  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna G  |  First Impressions 
Rating:
2.0

I rented a storage locker and was told to use a card for access. No card reader was present at facility. I was given no code and had to be let in by elderly couple to get access. I was locked out and no answer when I called location. I still do not have code or access and was given no help. I DO NOT RECOMMEND THIS LOCATION TO ANYONE!

Bret L  |  First Impressions 
Rating:
2.0

The clerks were friendly upon arrival. A young lady in training was helping me but didn’t know what she was doing the young man training took over and she proceeded to lay her head on his arm and not pay attention to learn. After a bit she got up walked over to the other young man’s work space to flirt and play, he told her to go back she was helping a customer. Very uninterested in doing anything she should be. I got my paperwork and went to find my locker and found out the map I was given was not that location and I was never informed of this. Took an hour to get helped fully. There is more but sick of this and will never use this facility again!!

sylvia m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacki H  |  First Impressions 
Rating:
3.0

Need to fix how the roofs are and need more cameras inside and last but not least allow 24hr access with a fee and stipulations but other than that I enjoyed opportunity to rent from here and would recommend it to others

NORMA B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATTY B  |  First Impressions 
Rating:
3.0

Head only one overhead door working

JAMES G  |  Overall Experience 
Rating:
3.0

The facility is extremely hard to get ahold of. I was always directed to the call center, regardless of time of day. On my final move out, I called twice, 6 hours after the first time, to be able to speak to someone because my call wasn't being returned, like the call center person had put in the notes. Then the following afternoon, a young guy called me and acted like there were no notes in from when I spoke the night before. I also had to request for my move out email to be resent because I never received it like they had said I would. A little better communication from the office would be great for the people renting. I understand the call center if the local office is closed but when they're open, that's who people want to talk to.

TABATHA H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVA W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasha H  |  Online Move In 
Rating:
5.0

Strange neighborhood, but the exceptionally clean & bright UHaul building really stands out! Excellent organization of the trucks in the huge parking lot. Very well lit, clean and appealing! Short staffed, but these days, it is difficult to find Excellent help that REALLY care about their customers!!!

angie h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CESAR O  |  Overall Experience 
Rating:
5.0

Much better than other places I’ve used

MARK I  |  Overall Experience 
Rating:
2.0

I have filed two.complaints with all the details. You should look at notes from phone call to call center.

RODNEY A  |  Overall Experience 
Rating:
3.0

No locks for storage

Audrey b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE C  |  First Impressions 
Rating:
5.0

Staff were helpful on the two occasions I needed help. Move out on April 17, 2023 went without a hitch. Thank you!

ANTONIO W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott h  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P  |  First Impressions 
Rating:
5.0

Scott Nelson is the best GM in the world, great for business!

Scott N  |  Overall Experience 
Rating:
3.0

I was dissatisfied that I had to keep going across the street for paperwork and payment because no one was at U-Haul where my storage is. I was told that I needed to sweep out the unit I moved out of and when I went to move into a unit there was stuff all over the floor and I had to sweep it also. The general manager that I was introduced to at my U-Haul unit was very helpful and accommodating when he was there, and was very disappointed yesterday when I found out he was no longer working there. I don't know those circumstances but I wished he was still there. And when I went to the other U-Haul across the street some girl was jumping around like a little kid behind the counter and it just looked unprofessional.

PAMELA P  |  First Impressions 
Rating:
5.0

Manger was awesome

Kalya P  |  First Impressions 
Rating:
3.0

Only 1 dock door works. Had more than one vehicle to unload. Code takes a lot to get in sometimes. Nice staff.

LAURA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMY R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHELLY H  |  First Impressions 
Rating:
5.0

I I was showing up to my storage unit CubeSmart nobody was ever there I hollered through the garage and your workers came out to help me they had just purchased our facility and they were the most helpful polite thorough employees I've ever experienced thank you so much

ALISCIA F  |  First Impressions 
No reviews have been submitted for this location.

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