Customer Reviews for U-Haul Storage & Moving of Jefferson City

1,267 comentarios

311 Ellis Blvd   Jefferson City, MO 65101
(Located just south of Hwy 54 on Ellis Blvd)

(573) 635-7244

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(573) 635-7244

311 Ellis Blvd
Jefferson City, MO 65101
(Located just south of Hwy 54 on Ellis Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The man that works at the office in Jefferson city was rude and acted like he was put out when I asked him to take the lock off my unit.

Elizabeth M.  |  Online Move In 
Clasificación:
1.0

I have used this location twice in the past few months, and both times I ended up dealing with this lady named Pamela Gentry. She is absolutely the worst! She yells at me one minute, asks to pet my dog the next, then goes back to yelling at me. If not for her co-workers, I would NEVER use U-Haul again.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles U. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA E. 
Clasificación:
5.0

Pamela did a great job! Thanks, Pamela

Randy K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD R. 
Clasificación:
5.0

Extremely well managed Friendly staff

JR M.  |  First Impressions 
Clasificación:
5.0

Pam was extremely kind and helpful. All employees we dealt with were very professional. Overall a very good experience.

Kevin J. 
Clasificación:
1.0

They people working that day were rude as fuck and annoying and took way too long to let me leave . I need my money back. I'll never use ur company ever again

JOSHUA K. 
Clasificación:
3.0

El cliente no dejó un comentario.

dakotah w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW PAUL M. 
Clasificación:
5.0

Pam was truly a blessing to me and my family during our move.

CHRISTINE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

annalise s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane N. 
Clasificación:
5.0

El cliente no dejó un comentario.

albert r.  |  First Impressions 
Clasificación:
5.0

Pam was amazing!

Donna W. 
Clasificación:
5.0

Easy check in and check out process. They are always quick and friendly.

TAMI C. 
Clasificación:
3.0

Actually have the truck size I chose when I made my reservation online.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
4.0

The truck I rented had serious issues in steering control. It was very hard to stay in my lane.

KENNETH F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley C. 
Clasificación:
5.0

They did everything, from start to finish, to make the whole trip work seamlessly.

Kyle C. 
Clasificación:
5.0

N/C

Elizabeth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saratbabu E. 
Clasificación:
2.0

The lady who checked us in was very rude wanted the customers to preform her job and acted like I was an inconvenience. She had to be right at all costs, was arguementive. I won't use this location again

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Staff was amazing. All three of them

Steven M. 
Clasificación:
3.0

The facility and people are great. I can't say the same for the rules. I purchased some moving boxes and then didn't need them. They had never been unfolded. It was less than a week after I made the purchase and tried to return them. In the process of moving, I couldn't locate a receipt. The boxes had obviously never been used. The manager tried to look up the sale and the system didn't go back longer than a week. Really? Not acceptable. So I ended up having boxes I didn't need or use.

Ray K.  |  Overall Experience 
Clasificación:
5.0

Pam's customer service was excellent

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Torrey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

We rent here every year! Great people and business.

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonja N.  |  First Impressions 
Clasificación:
3.0

Locating unit was not simple or easy. Leaves and debris present in unit, likely the result of a large gap under the door (hopefully that's all). Also a rat(?) trap present … raising concerns about rodent problems at the site, and that large door gap

Christopher H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff E. 
Clasificación:
5.0

Customer service at this location is always superb, and the manager is extremely helpful and sincere!!

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

I think there was only one person working there. She probably could use some help.

Martin L. 
Clasificación:
1.0

I'm truly disappointed in Uhaul. I will NEVER advise anyone to rent from you crooks. My insured Uhaul was stolen from me and you all victimized or punished me for being a victim. I'm disgusted. I will be sharing my experience on any and every forum available online. This is sickening.

JENNIFER T. 
Clasificación:
4.0

Please vacuum seats. Especially when previous renters had a pet.

LINDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renita M. 
Clasificación:
5.0

The gentlemen in Jefferson City, MO was awesome, very helpful and an asset to the company.

DOUGLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

frances w.  |  Overall Experience 
Clasificación:
3.0

The store was small and cramped

GENA H. 
Clasificación:
4.0

During the ride from MO to FL the 12' covered trailer leaked water and soaked about 2/3 of the boxes sitting on the floor.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarissa F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON C. 
Clasificación:
5.0

This team went above and beyond for our rental experience. The 15' truck was smoked in, and they apologized and will get it cleaned for the next person. The dolly in the back was not secured, but they didn't charge me after I explained what happened. And the biggest help of all was from Chandell Hickman who not only offered excellent customer service, he listened to my request for help on the mileage (we had to go 500+) cost. He said they didn't offer anything bulk, but he wanted to help us when he saw how far we were going. So, he gave us a great rate discount that cut our cost in half! Excellent team and excellent job Chandell. Service like this has earned our business again because you show Uhaul cares about its customers.

Christopher L. 
Clasificación:
5.0

The whole, "check in by phone" process is frustrating. I also think the requirement of having 2 extra contacts on file is excessive and pointless. You have a copy of our ID, if we're going to steal/damage a vehicle - Uhaul calling our other contacts isn't going to be beneficial at all.

Whitney M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronda S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMAL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGG P. 
Clasificación:
5.0

Very friendly staff and excellent customer service.

REGINALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaquan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug D. 
Clasificación:
4.0

Only negative, was that, at times, the main gate was open.

Kathy P.  |  Overall Experience 
Clasificación:
4.0

loved the place will return someday.

SCOTT F.  |  Overall Experience 
Clasificación:
5.0

Not sure

Linda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Them ladies were very accommodating very helpful very nice went to the Hoops to make sure my rental of your property went very well y'all need a raise.

Keith M. 
Clasificación:
1.0

The employee that processed our transaction had extremely poor customer service. He was initially more interested in speaking with an ex employees girlfriend than waiting on us. Once it became our turn, we were greeted sternly with a chip on his shoulder because we showed up at 8:45 instead of 8:00 AM, almost threatening to cancel our 24 hour reservation, stating it would interfere with the next family's rental?? (Had it reserved for 24 hours and had it returned by the end of the day). The truck itself was fine, but I would not allow this guy be the face of my business. I am now in need to rent another van. I will drive to the next town and gladly pay the mileage before I interact with this guy again.

Jeremy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mathew W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard K.  |  Overall Experience 
Clasificación:
5.0

Nothing. Chandell Hickman and his crew did great in taking care of my family and I. God bless you all!

CRAIG W. 
Clasificación:
5.0

I didn't understand how to gauge the amount of gas at checkout. I put in more than enough fuel to cover what I used, but was charged $8.55 for 2 gallons of gas because the amount it showed in the truck when I got in it was off. I need a refund for the fuel.

Billy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANIKA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
5.0

I really like this location. It is always clean and the staff are friendly and professional. Today was no exception. If I have a need for a U-Haul again, I will select this location.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TENOGRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

Keep up the good work. Excellent service and great staff.

GERALD S. 
Clasificación:
5.0

nothing

THOMAS M. 
Clasificación:
5.0

The staff person who assisted me was very polite and professional. He quickly checked me in, and made it easy and simple. I have used this location in the past, and the people there are always excellent to work with.

Christopher M. 
Clasificación:
5.0

Great experience, except the vehicle smelled badly of cigarette smoke

John P. 
Clasificación:
3.0

Utility dolly was broken. Ramp into truck was not operating correctly. Agent said they were aware of the damage when we reported it. Unclear why it was leased to us to begin with.

Alexander C. 
Clasificación:
5.0

More places should treat us customers like this place did, Kristina was very helpful and nice and answered all my questions , I was very comfortable

Anwar N. 
Clasificación:
4.0

The uhaul share directions for turning on location tracking we're not complete so had an issue with returning the truck during off-hours. The customer service person TaJua Jefferson was beyond helpful in getting everything figured out. She was friendly and offered patience and assistance.

KATLYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle C. 
Clasificación:
5.0

You have cool excellent service staffs.

Stephen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENE M. 
Clasificación:
3.0

El cliente no dejó un comentario.

TONI C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy S.  |  First Impressions 
Clasificación:
4.0

The youngman behind the counter was courteous, professional and personable. The facility is clean and well maintained.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS G. 
Clasificación:
5.0

The customer service was great and I appreciate the help I received.

KERI B. 
Clasificación:
5.0

So much better than the one in Sunrise Beach and the one in St. Louis

Kathleen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

None. Everything went perfectly.

JESSEE U. 
Clasificación:
5.0

The equipment was clean as it could be but the truck itself seemed to be lacking some major care. Dome light was ripped out, had to push brakes all the way too the floor before they worked, door seal was coming down

JOHN W. 
Clasificación:
5.0

I just wanted to give a shout out to Vic Johnson, the Uhaul rep who got me setup with my rental. He was always positive and extremely helpful in answering my questions pending the move.

Alexander L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
5.0

My first time using them but it was a very comfortable first time experience just going through the door.

MARY M.  |  First Impressions 
Clasificación:
5.0

Everyone in the Jefferson City office were professional, friendly and very helpful. It's nice to go into a business knowing that someone loves their job. I would like to thank Christina Washington, for being such a blessing during my stressful moving situation.

annie r.  |  First Impressions 
Clasificación:
5.0

GM was friendly and explained everything well. A good experience.

JAMES K. 
Clasificación:
4.0

Should have customers look in their truck before leaving. Received a link after I left the lot asking about truck and equipment. Little Kate then to say hey there were crumbs in the console or whatever the situation may be.

Michelle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
3.0

Online it said a dolly came w/truck which is why I did not rent 1 there was not a dolly on the truck

Stacy B. 
Clasificación:
5.0

Staff was amazingly friendly and went out of their way to help me get my check book back after I left it in the vehicle after renting it! Great customer service!!!!

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNAN R. 
Clasificación:
5.0

Vic and Kristina were absolutely amazing. They went above and beyond to help us rent the trailer that we needed that day. They were very friendly and professional and more helpful than I can say. I would highly recommend this location and these employees! Thank you again!

ROBERT M. 
Clasificación:
5.0

Kristina was very helpful and pleasant to work with. Nice Lady!

Gregory F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn C.  |  First Impressions 
Clasificación:
2.0

There was a definite process to access my unit but no email was sent to me to explain that when I set it up online. I was supposed to access a particular driveway and put codes in at certain places. Luckily it was during open hours and an attendant was there or I would not have been able to get in. A map of the units and instructions was necessary.

Audrey M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy E.  |  Online Move In 
Clasificación:
5.0

The nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.

Melissa F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Doris B.  |  First Impressions 
Clasificación:
5.0

had minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...

Anthony T.  |  First Impressions 
Clasificación:
5.0

Very helpful and accommodating. Thank you!!!

micheal C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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