Comentarios de los clientes para U-Haul Storage & Moving of Jefferson City

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage & Moving of Jefferson City

Clasificación general:

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Jesse B.
Clasificación:

The employees were very helpful and friendly.

Sabra H.
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El cliente no dejó un comentario.

William M.
Clasificación:

Sue and Bill want to thank Amy for her professionalism and promptness in getting us a utility trailer in short notice.

Tammy M. | Overall Experience |
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El cliente no dejó un comentario.

Melissa H.
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El cliente no dejó un comentario.

Bryan C.
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El cliente no dejó un comentario.

jackie C.
Clasificación:

El cliente no dejó un comentario.

vince P.
Clasificación:

Great service

Katherine K.
Clasificación:

The older woman and the man at this location were ignorant and rude. This is unforgivable .i tried to call 800 uhaul disconnected after about 9 mins i sent message the old lady needs a new career and they sent me harassing threat

Latia B. | Overall Experience |
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El cliente no dejó un comentario.

Brianna R.
Clasificación:

Great service and a great price. Very helpful and flexible

Delores C.
Clasificación:

I think rentals should be 24 hours and not 6 hours. It's advertised 19.95/day. That's 24 hours.

Treston W.
Clasificación:

Front desk lady that helped me was very nice.

MICHAEL T.
Clasificación:

Nothing. Fantastic service.

MICHAEL T.
Clasificación:

Keep giving the great service I had.

Gary W.
Clasificación:

Staff was very helpful and knowledgeable.

Teresa C. | Overall Experience |
Clasificación:

Below POOR!!!! Manager Chandell lied about 24/7 max security property with camera surveillance as the camera system where I was put "was not working." Homeless people walked the property freely living in their units their presence acknowledged by Chandell, office staff and maintenance!! Entire staff also knowingly acknowlwdge MANY issues with locks AFTER my unit was robbed!! Maintenance claimed they checked doors nightly. Never saw maintenance on prperty. I was not give the U-Haul required lease agreement that would have provided insurance for my stolen belongings but insted moved in under an old driver licence with no signatures which denied my claim with Republic Western by representitive (John) even before the police report was made availabe. Becky Hall claimed to look into my situation and lied about calling me back claiming she had written down a wrong number! Which would have been availabe had the proper lease agreement been provided! Family heirlooms, safe full of legal and financial documents as well as MANY personal items GONE!! Shame on you U-Haul of Jefferson City Missouri off Ellis Blvd!! Further action being taken as NOT one UHaul representive has stepped up to the plate as a result of this!!

greg F.
Clasificación:

The truck was clean but had no pickup

Paul H.
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The clerk was awesome!

Lori W.
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I had no troubles at all with my rental. Truck was clean and ran properly. Easy to pick up with using the 24/7 phone option and it was great! Would use them again!

David H.
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El cliente no dejó un comentario.

BRANDON F.
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El cliente no dejó un comentario.

EMILY JANE B.
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El cliente no dejó un comentario.

Steve M.
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El cliente no dejó un comentario.

Randolph C.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

Nothing I can think of.

kenny W.
Clasificación:

I was given a car-hauler with a flat tire. The tire was aired up, but went flat 5 hours later. This delayed my trip until the next morning and caused me to have to rearrange help to unload. I was $20 tip to secure my car to the trailer. it was not secured properly. When I stopped for fuel after about 50 miles, I discovered that the front wheel straps were almost completely off - 1 completely off and 1 3/4 of the way off. I had to reattach the straps. I discovered that the branch manager had not hooked them up properly. The ratchet was several inches inside the tire instead of directly in line with the tire. His negligence put my safety and other motorists' safety in jeopardy due to an improperly secured load.

John K.
Clasificación:

The trucks windows needed to be cleaned.

Sherry P.
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El cliente no dejó un comentario.

Jason D. | Online Move In |
Clasificación:

I would recommend U-Haul Storage to any person.

Teresa C.
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Chandell was very helpful and was extremely busy and professional to everyone he was helping! He worked fast and efficient and made me feel like his only custmer.

John P.
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Your damage app would not work once I saw it on my phone, timed out. Was not able to state the unit had scratches all down the drivers side. Check in person would not even look at the unit, said give me the key and you are good to go. He charged me for the damage that was on the unit that I did not do. What a racket !!!

Delores C. | Overall Experience |
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I felt very valued as a customer. The storage facility was very well maintained and easily accessible. The storage facility attendant is often visible and I felt secure while there.

Amanda D.
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El cliente no dejó un comentario.

Charles J.
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Cargo van was super nice, drove well and customer service was very good. We will use them again.

blake W.
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Great job.

vicky a. | Overall Experience |
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Excellent employees Mr. Darnell, Ms. Amy, &nd Mrs. Pam are all great experienced knowledgeable and friendly very customer service friendly offers additional items at point of sale awesome

Mike W.
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Great drop off location.

Kelly G.
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El cliente no dejó un comentario.

Katey H.
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El cliente no dejó un comentario.

Amber I.
Clasificación:

Attendant seemed overwhelmed. She got us in and out, but seemed really busy and not super friendly. However, as far as my needs, they were all met. This was my first time renting a Uhaul and the process was seamless!

Jeffrey S.
Clasificación:

Storage units reserved online were not available, then they decide to give us other units which were already occupied. We had to tell them which storage units were empty. We did not receive the $50 guaranteed for truck not being available because they found a truck 1.5 hours later in a nearby town. Parking space for trailer was far smaller than advertised. General manager called me back after complaining and basically told me that I expected too much because I expected to get what I reserved online. I will never do business with them again and am still considering a small claims case. Do not use ever!

Leroy B.
Clasificación:

More people working, it took a long time to pick up the truck in the morning.

Rune M.
Clasificación:

A little bit short-staffed for busy Saturday morning pickups - otherwise friendly and good service.

Elizabeth S.
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Get some help in there for Saturday mornings. The very nice lady was alone. It took over an hour to get checked in and out.

Christy E. | Online Move In |
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El cliente no dejó un comentario.

Early Explorer P.
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El cliente no dejó un comentario.

Paul M.
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Great overall experience, helpful staff !

Carley H.
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El cliente no dejó un comentario.

Nancy S.
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El cliente no dejó un comentario.

Melissa F. | First Impressions |
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The nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.

terry p. | Overall Experience |
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El cliente no dejó un comentario.

Adam S.
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El cliente no dejó un comentario.

Amy R. | Overall Experience |
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Told staff members 2 times to take off the extra charges and never did.

James K.
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El cliente no dejó un comentario.

Lamarria T.
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El cliente no dejó un comentario.

William O.
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Location needs to have more than one employee working. Wait time to pick up and return were over 30 minutes.

Dalvin A.
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🙂👍

Jacob S.
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Had to drive to another town just to rent a van... Was told the first $70 I paid covered me up to 100 miles, but then I got charged more?? Not sure why since I didn't drive more than 100.

Luke H.
Clasificación:

Excellent employees on 8.17.2020. Thanks

Tekeria m. | Overall Experience |
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El cliente no dejó un comentario.

Johnnie M.
Clasificación:

No handicap access at this location. Two steps up/down to access the office door. I had difficulty getting in and out of the office.

Jared W.
Clasificación:

No improvements needed. All the ladies down at the JC store were so kind and helpful. Same with the STL location I dropped off at. Everyone was honestly so sweet and kind and I just had a wonderful experience with them so I turned right around and gave that back to them.

Tina P.
Clasificación:

I need a discount and an apology from your staff. The lady who checked me in was rude and she lied to me and to her co worker and the customer after me who was told I was late bringing back the truck. The truck cost $28 not $19. I was charged a dollar something per mile , not the rate offered, plus gas, and a late fee. I had a reservation for 9am Sat the 9th from 9am to 4 or 5 pm. I have my email and a text. I could not get the app on my phone to work so she redid my order. She needed my truck at one an offered for me to get a lower rate if I brought it back by then. I told her I did not want to promise because I had 3 stops to make to get furniture that was donated to my family after our home flooded and we lost everything so I didn't take her offer of a lower rate to have it back a one I instead told her I wanted to keep the reservation as it was. She instead had me set to have the truck back by 1 and different give me the discount either. I didn't even notice until at 3pm I checked my ph messages to find 5 missed calls and missed voicemails with a lady demanding the truck be back and that I was preventing others from taking the truck. And a few other stern messages about it. She didn't know I can't blame her, she got there at 2pm with the mess already made. This family was waiting for me as I got there so I had them coming at me acting like I was a bad person for making them late. My final bill was $140 for 6 hours and over a $1 per mile. I'd like some kind of discount for the lies and issues the employee caused. The lady was the same lady who was there the day I rented my storage shed to keep the few items I saved from my home, she had a black eye, and bruised up face from getting hit with a hook on a truck I did not catch her name. I will be reviewing your company and will copy and past this to it.

Joseph S.
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El cliente no dejó un comentario.

Daniela N.
Clasificación:

What I requested online including equipment And a one way route was not given to me when uhaul was picked up

Tina R. | Overall Experience |
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El cliente no dejó un comentario.

Troy F.
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El cliente no dejó un comentario.

Martha W.
Clasificación:

Pamela Gentry was an outstanding employee. I cannot adequately express my appreciation for her high quality customer service and positive attitude even during a very hectic and busy time. Pamela single-handedly answered phones, sold packing supplies and rented u-haul equipment with long lines and anxious customers. She made everyone feel welcome and performed all her duties extremely well. We will definitely use this location again and also refer it to our friends and family. My one suggestion for improvement would be to hire more staff to avoid long lines and even longer wait times.

Lyman M.
Clasificación:

The vehicle was given to me with 1/4 tank of gas. Given the distance I had to travel, I had to fill up. By the time I was done with the move, I returned the van with 3/4 of a tank. No credit was given for the extra gas, though the next person will have to return at that level or be charged.

JARED V.
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El cliente no dejó un comentario.

Tom F.
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El cliente no dejó un comentario.

Darrell S. | Overall Experience |
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El cliente no dejó un comentario.

Karen F.
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Pam was absolutely awesome. She made the entire process extremely easy. She was extremely nice.

Timothy T.
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It was a great experience and staff was very helpful.

Sean M.
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El cliente no dejó un comentario.

Jason F.
Clasificación:

Maybe have the agent explain what they are doing.

Robert W.
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El cliente no dejó un comentario.

DAVID B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James Mark R.
Clasificación:

I did not realize that the place was open until 8:00 pm ON FRIDAY! We were done with the truck at 7:30 pm, I checked their hours, and we were down the street and right around the corner from the drop off location! I was SO happy that we didn't have to deal with it the next day! That was the icing on the cake after a really hot and hard day of loading, driving and unloading! THANK YOU!!!

Jim R.
Clasificación:

Nothing to improve, pickup was fast and efficient

Breaun G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Carrie A.
Clasificación:

Kim was amazing to work with

Steven J.
Clasificación:

This is the second time we have used this uhaul location. Both times we have had good experiences. The agents were helpful and accommodating.

Joseph C.
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El cliente no dejó un comentario.

Weiyi Z. | Overall Experience |
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El cliente no dejó un comentario.

Eugene R.
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Truck was ready upon arrival so no delays getting started.

Jason K.
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El cliente no dejó un comentario.

DAVID ROBERT A.
Clasificación:

It was fine

ROBERT C.
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El cliente no dejó un comentario.

Mike V.
Clasificación:

The uhaul experience was great.

Steve R.
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El cliente no dejó un comentario.

Weiyi Z. | First Impressions |
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El cliente no dejó un comentario.

PEARL H.
Clasificación:

El cliente no dejó un comentario.

CAREY N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Debra L.
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El cliente no dejó un comentario.

Curtis F.
Clasificación:

Rude.

Kent K.
Clasificación:

Nothing. Everything was perfect and I would highly recommend this location!

PATRICIA M.
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El cliente no dejó un comentario.

Anthony G.
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The employees I dealt with were helpful, courteous and knowledgeable. If I were younger, I believe that would be a great place to work. U-Haul just keeps getting better!

Randy K.
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El cliente no dejó un comentario.

Mark K.
Clasificación:

The customer service was excellent and the truck that we rented was exceptionally clean and maintained. It was a great experience!

Dee G.
Clasificación:

Shan dell was wonderful to work with.

Timothy F.
Clasificación:

Very quick! Great customer service.

Jacklyn C.
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El cliente no dejó un comentario.

Stephen B.
Clasificación:

Very courteous and helpful.

DAVID B. | First Impressions |
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El cliente no dejó un comentario.

DAVID B.
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El cliente no dejó un comentario.

Dale H.
Clasificación:

Maintenance of equipment. Running lights on trailer did not work and all lights failed during our trip.

Timothy F.
Clasificación:

El cliente no dejó un comentario.

Doris B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

JAMES D.
Clasificación:

El cliente no dejó un comentario.

Larry M.
Clasificación:

El cliente no dejó un comentario.

Carl S.
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El cliente no dejó un comentario.

Haley R.
Clasificación:

El cliente no dejó un comentario.

debra P.
Clasificación:

El cliente no dejó un comentario.

Lisa S.
Clasificación:

El cliente no dejó un comentario.

Christopher H.
Clasificación:

El cliente no dejó un comentario.

Courtney B.
Clasificación:

The lady who helped me was very kind to me and helped me remove the trailer was towing my car. She was an excellent worker and I think she should get a raise. If she worked for me she would be promoted for her customer service. But I was accused of doing damage to a vehicle which makes me mad because I didn't

Shana M.
Clasificación:

El cliente no dejó un comentario.

Aaron M. | Overall Experience |
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Even through a tornado my stuff was still safe in their storage facility. Very easy to deal with. Reasonably priced and great staff too!

Tammy M. | First Impressions |
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El cliente no dejó un comentario.

Freedra T. | Overall Experience |
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The person that helped me the day of my move when i rented the uhual truck was very helpful, kind, and able to answer all of my questions with no hesitation..The gentleman name that helped me was mr.Hicks..on march 27, 2020..He works at the ellis blvd office in jefferson city,mo..thank you for your survice!!

michael k. | Overall Experience |
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El cliente no dejó un comentario.

Anthony T. | First Impressions |
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had minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...

amari s. | First Impressions |
Clasificación:

The system was down but the associates still took care of me and all my needs

Paul B. | Overall Experience |
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El cliente no dejó un comentario.

Amy C. | Overall Experience |
Clasificación:

Pam with Jefferson City Mo location has been awesome throughout the years that I have been there. I have recommended the location to both family and friends throughout the years. Even when the tornado hit the service was great.

Elizabeth C. | First Impressions |
Clasificación:

The lady that helped me yesterday was amazing! 10/10 will continue business here!

mildred w. | Overall Experience |
Clasificación:

As you can see, I have used U-Haul in several moves and will continue to do so. Thank-you U-Haul family in Garden Grove, CA, Williamsburg,VA and Jefferson City,MO.

Gina H. | First Impressions |
Clasificación:

Lady working was horribly rude disrespectable and should be fired I can't believe she has a job in customer service then she gave me a lock to put on my storage I put it on and there were no keys I

Antonio S. | Overall Experience |
Clasificación:

Very helpful

Niwantha E. | First Impressions |
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Great crew..very convenient..

cherily h. | First Impressions |
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Felt very welcomed and everything was explained very well. Friendly and helpful staff.

robert b. | Overall Experience |
Clasificación:

Thank you for providing us with excellent storage space.

CHARLES C. | First Impressions |
Clasificación:

Courteous and efficient.

Melanie E. | First Impressions |
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Very helpful and accommodating. Thank you!!!

Liesel F. | First Impressions |
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Always so great to work with, Pam is awesome!!!

Sharon G. | First Impressions |
Clasificación:

NEED MORE WORKERS!!

MAY D. | Overall Experience |
Clasificación:

Thank for the quality customer service

Mike D. | Overall Experience |
Clasificación:

Even with recent Tornado Event the local Team took care of getting customers access quickly.

LYNN T. | Overall Experience |
Clasificación:

D-Mc was great after the Tornado... Super Job in handling everything. Thank You

lora q. | First Impressions |
Clasificación:

I am a person that was hit by the storms in Jefferson City and the office and U Haul has been great in helping the community. I fortune that I didn't lose everything and had a place to store them.

JORDAN O. | Overall Experience |
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The level of support and guidance we received after the tornado was extremely helpful, especially given that I was out of town for work. My wife and I will be forever grateful for the experience.

steven w. | Overall Experience |
Clasificación:

......

Rick W. | Overall Experience |
Clasificación:

Only used three days on new month before I moved out. A bit of a refund would have been appreciated. But whatever.

BART I. | Overall Experience |
Clasificación:

Office could stay open longer.

Gwendolyn K. | Overall Experience |
Clasificación:

Excellent customer service my facility manager.

Delon B. | First Impressions |
Clasificación:

It wasn’t an easy process since I haven’t gotten a storage unit before but the service was nice.

Bob K. | Overall Experience |
Clasificación:

This location is extremely under staffed there is only one woman ever working and trying to do everything by herself, check in and out equipment, rent units, take payments etc, the wait is horrible..

CHRISTINE S. | Overall Experience |
Clasificación:

We had a horrible time getting items in and out because the staff would always park uhauls at front door of facility.

Carrie J. | Overall Experience |
Clasificación:

I was a customer for a year and a half. Several issues with management, and using my debit card without authorization! I spoke w the manager they kept charging my card even after I asked them not to!

LINDSAY & Liz Morrow H. | Overall Experience |
Clasificación:

GREAT PLACE

Barbara D. | First Impressions |
Clasificación:

I was impressed with the facilities cleanliness and security. Amy was very helpful and patient, and made sure that I made a rational choice of unit. I would recommend this place to anyone.

COLE COUNTY COURT HOUSE H. | Overall Experience |
Clasificación:

The past 15 years has been great, due to the wonderful, and professional service we received working with Pamela Gentry. Thank you so much Pam!!

Amanda Y. | Overall Experience |
Clasificación:

Dominique and team are first-rate!

TONISH F. | Overall Experience |
Clasificación:

They worked wit me real well and never stopped calling and made sure my stuff didn’t get Auctioned off thanks

HAROLD S. | Overall Experience |
Clasificación:

ENTIRE STAFF ARE FRIENDLY & HELPFUL. PAM TOLD ME HOW TO CONTACT CORP OFFICE WHEN 80% OF MY THINGS WERE RUINED BC THE ROOF OF MY UNIT LEAKED. ONLY COMPLAINT: TRIED TO CONTACT CORP MULTI X'S WO SUCCESS

Gwendolyn K. | First Impressions |
Clasificación:

Manager has Great customer service skills and his employees.

William W. | First Impressions |
Clasificación:

Quik, efgicient and proffessional.

Gilbert P. | Overall Experience |
Clasificación:

Great location. Staff always busy. On the phone or waiting to be helped . I have used this facility before.

Carmella B. | Overall Experience |
Clasificación:

Great experience. The lady that use to be the manager is always pleasant and helpful. I would rent from her anytime.

WARDELL C. | Overall Experience |
Clasificación:

I love the convenience of being able to have access to my belongings

John T. | Overall Experience |
Clasificación:

We look forward to doing business with U-Haul at Ellis Boulevard. The site is convenient, trucks and units are always clean, and most of all, the service by Pamela Gentry is friendly and efficient!

LeAnn K. | Overall Experience |
Clasificación:

Great experience

Helen G. | Overall Experience |
Clasificación:

All was great.

jamillah g. | Overall Experience |
Clasificación:

The manager Dominique, did a fantastic job helping me during my move, he was helpful respectful and provided excellent customer service.

KARL E. | Overall Experience |
Clasificación:

I rented a storage unit at this location for close to three years, and the service I’ve received from Pam and other staff members has been nothing but top notch.

Sonia M. | Overall Experience |
Clasificación:

Great location and very pleased with staff

Destiny L. | Overall Experience |
Clasificación:

Very good customer service ... very helpful and understanding . Thank you

Mona D. | Overall Experience |
Clasificación:

Very friendly and helpful

Rochelle L. | Overall Experience |
Clasificación:

Many pests. Bait trap killed one mouse. Mouse droppings/pee everywhere. Mouse chewed through mattress protector so tons of brown recluse babies on/in mattress. Furniture stunk. Lost most belongings.

James S. | Overall Experience |
Clasificación:

The new manager Dominique Maxwell is rude and hateful and is the reason I moved my stuff to another storage facility that is not uhaul.

jose g. | Overall Experience |
Clasificación:

It was a bonus to get the storage unit free for one month.

John T. | Overall Experience |
Clasificación:

Good experience. Pamela Gentry was exceptionally helpful as always!

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