El cliente no dejó un comentario.Wendy W. | First Impressions
Customer Reviews for U-Haul Storage & Moving of Downtown St Louis
Saint Louis, MO 63102
(@ Spruce St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.todd m. | Overall Experience
The rental smelled like pot, we gased the vehicle and was charged. We were charged an after hours fee after a vehicle wasn't even available for our time slot and not our fault we had to bring it back beyond a time with technicians. The associates were having a social hour no one was working or taking customer interest serious. Very disappointed and frustrating!Brandy C.
El cliente no dejó un comentario.Garrett H.
Was going to have me drop off at a different location that was closed. So I called and they sent me to this location which was greatmelinda A.
We accidentally left a white piece of shelving (blended in with the side of the truck) in the back. A staff member called, sent a picture of it and made sure it was labeled and held until we could retrieve it. That's good star customer service! It could've just been thrown out.Chelsea M.
When someone has a cargo van on order make sure you have it available when it is reserved for . Went to pick up the van that I had a reservation on and no van was available. I even went back 40 minutes later and no van still . This was a horrible experience and this was not the first time this has happened to me at this location .Kurt K.
El cliente no dejó un comentario.CHARLES T. | Overall Experience
El cliente no dejó un comentario.Lavette G.
El cliente no dejó un comentario.dadaunte b. | Overall Experience
Instructions not super clear for drop off, had to loop a parking lot to get in the right door. But the guy we met with was super helpful and we were out of there in no time!Amy P.
We ended up with a larger truck than requested. This truck probably used more gas than the smaller one would havJames P.
The check in process was handled professionally. I did not get the10ft truck i reserved far in advance and instead ended up with a 15ft with 86K miles on it. My gas bill ended up being $450.00 with the larger truck. I felt like they forced the truck that they wanted to get ride of. I was told that if I wanted a 10ft truck I would have to go to another location. I saw 10ft trucks at this location.BRUCE C.
El cliente no dejó un comentario.Candie C. | Overall Experience
The online reservation experience was easy. But the in-store location was exceptionally great because of Keith's calm, cool demeanor, which was incredibly soothing. I rarely give feedback on these things and only doing so now b/c of how impressed I was with him. His vibe was so pleasant that he helped ease my stress. I'm truly grateful...he's one of a kind and I couldn't have asked for a better experience.Selena J.
Bigger sign for the entranceChristine A.
I did not recently use u-haulDanielle G.
Staff were quiet and focused. It was pleasant.JANE B.
El cliente no dejó un comentario.Phillip J. | First Impressions
El cliente no dejó un comentario.Wayne B. | First Impressions
El cliente no dejó un comentario.Tyler H.
Awesome team,everyone was great!!Thanks for your service...Be safeSonja N. | Overall Experience
El cliente no dejó un comentario.Christina O.
You all are doing just fine. Keep up the good work!Reginald B.
The only feedback I would give is that I noticed the pictures of the cargo van I rented that I had to sign off on for receipt of the vehicle were when the van was brand new and didn't reflect the state of the van at the time I took possession.CORY S.
Why offer a pick up location if you are just going to switch it? I planned the move around picking up a truck that would be just down the street. But the night before I check my uhaul account and its been moved to downtown?! With zero notification. Don't offer a pick up location if you are just going to change it!James W.
The entire experience was greatRichard K.
I felt that you all were going to try to keep the entire deposit. And sure enough you did. You were supposed to give me $7 and some change back, that I have yet to receive.Christy R.
El cliente no dejó un comentario.Cheryl A.
Everything was excellent, from the start to the return.Sabacon C.
El cliente no dejó un comentario.RICHARD K.
El cliente no dejó un comentario.Damon H. | First Impressions
Help them move ðŸ˜„Bob R.
Make sure you don't mark that I have 1/2 a tank when I only have 1/4â€¦ I know I didn't catch it but still not cool. Everything else was great.Alexander H.
El cliente no dejó un comentario.TRINITY J.
Very simple online reservation and very helpful staff.Colleen F.
Very fast and professional. Would definitely recommend!Daniel W.
I didn't pick this location I said stl on florrisantCOREY D.
Trucks suspension was shot and did not handle well on road , Gas level noted in contract was not accurateChristopher D.
They took too long about 45 minutes. They don't keep their promises. They asked me to go another UHAUL place to pick up my truck: I don't believe they said that to me. I had registered 10' truck in their place. At the end I have to take a 9' Van which took me 2 trips. I spent more miles and more gases, and more time for mover fee. Fortunately, GM Jacob Langford reimbursed for my loss. Thank you, Jacob.DENNIS L.
The trailer we picked up was damaged slightly, as was the truck, but definitely useable! No big deal!David P.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Denise E.
Everything was great! Nice people, great serviceDavid S.
El cliente no dejó un comentario.Terry S.
El cliente no dejó un comentario.Fredric M.
El cliente no dejó un comentario.Youlonda C.
Staff was great very professional and friendly. They made my move quick and easy! Thanks again.Michael C.
El cliente no dejó un comentario.Kevin s. | Overall Experience
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.Roosevelt & Laura S. | Overall Experience
The equipment was filthy, the service was slow, and I'm talking waiting over 45 minutes to get checked in while there was only 1 person ahead of me. I'm a very patient person but after all that time waiting, the trailer I received was filthy with chip bags, soda cups, cigarettes, and wires from a cut up cord. The guy was nice but that's no excuse for all of the negative things above.XAVIER W.
El cliente no dejó un comentario.Theodore B.
This most recent truck I used the entire center console looked as if drinks had been spilled and never cleaned. I'm still trying to get the sticky residue off my phone from placing it in the cup holder. The ramp was covered with drywall dust & screws. Anywhere I touched it to place it for use was covered in grease.GARY W.
El cliente no dejó un comentario.RENESHA H.
I cannot remember who helped me on Saturday when I picked up the truck and dropped it off, but she is the nicest lady ever. Give her a raise :)LESLIE G.
El cliente no dejó un comentario.Stephen G.
i am impressed with the securityDerrick G. | First Impressions
Was a good experience. Staff was friendly, attentive and informative.CHARLES B.
All staff were terrific.JANE B.
El cliente no dejó un comentario.ANN M.
El cliente no dejó un comentario.Thomas J L.
El cliente no dejó un comentario.Ben M. | Overall Experience
El cliente no dejó un comentario.GARY M.
I was impressed with the level of security to protect our stored items. Access was easy with parking near the elevator. We stored household furniture for 2 years and it was very safe and in great condition when it came time to remove things from our storage unit. Thanks for a great experience!Derin R. | Overall Experience
El cliente no dejó un comentario.Elizabeth S.
New to the area, it was confusing to know the â€˜exact' drop off area. It was easy to find the location but it was not clear where to physically park the vehicle once we got there when not familiar with the city. Overall, excellent once we figured out to turn on Spruce after Tucker Blvd. Thank you!Wendy C.
The staff was very helpful when we came to drop off the truck and loaded the storage. Just delightful.DAWN T. | First Impressions
El cliente no dejó un comentario.Niyoyakira R.
El cliente no dejó un comentario.hamad A.
El cliente no dejó un comentario.Eric J.
El cliente no dejó un comentario.LEONARD P.
El cliente no dejó un comentario.Melvin L.
El cliente no dejó un comentario.Demetrice R.
El cliente no dejó un comentario.Leah C.
El cliente no dejó un comentario.Alyssa M.
El cliente no dejó un comentario.Jazzarae M. | Overall Experience
El cliente no dejó un comentario.WILLIAM H. | Overall Experience
The equipment to be serviced and checked for safetyRyan B.
El cliente no dejó un comentario.Francis S.
James and Anthony were right on time and helped get everything moved quickly! Would definitely use them again.Anitra A.
El cliente no dejó un comentario.Maria Jose K.
Very Easy! I will definitely come here again.Timothy M.
Horrible!!! You've been warned. I wish I could share the screenshots of the shit show text of â€œ we are 15 minutes outâ€â€¦* hours later they show up*. They called and asked if I could start early. Gave them a time. Didn't hear anything. He thought I was going to call him. Still showed up a hour after the original time. I DO NOT RECOMMEND THEM TO My WORST ENEMY!!! BewareKristopher B.
Contract did not give Return to address. Had to waste time on phone and tell rep where closest Return location was. NEVER AGAIN. BYE FOREVER UHAULRebecca G.
El cliente no dejó un comentario.Rhiannon O.
Outstanding service! Anthony was extremely helpful. Terrific experience.Nicholas G.
El cliente no dejó un comentario.Johnathan P.
The woman who helped me was friendly and positive. Really a great experience. Please let them know what a great job they are doing.Marco B.
Great customer service !!!James D.
El cliente no dejó un comentario.kate d. | Overall Experience
If you over fill the gas but go over in mileage, you should be given a discount on the mileage.KATLIN P.
I had my reservation done 3 weeks prior to 08/14/2021. After arriving from Chicago to this St. Louis location to pick up my reserved truck, all that was done by the UHaul rep was "unfortunately the truck is not here" and that he couldn't help further. This caused a major inconvenience on our preplanned moving plans. I would never trust the UHaul reservation system.Mehmet T. | Overall Experience
El cliente no dejó un comentario.Lawenda T.
Your mobile app would not accept my picture of the odometer and this was very frustrating. After about 45 minutes of trying I was finally able to do it on the website.Zachary S.
Erika was very nice and was able help with any and every question, I had.Craig M.
The manager at this location is outstanding!!!Hilary N.
Employees were kind and helpful. No complaints!Thomas J.
El cliente no dejó un comentario.John M. | Overall Experience
El cliente no dejó un comentario.Nathan J.
Ericka helped me and accompanied me the whole process she did superb she gets TEN Stars she is definitely the best ever hands up to ErickROCHELLE M. | First Impressions
El cliente no dejó un comentario.Damaris P.
I had a great experience temporarily storing my items at this Uhaul facility. Erika helped me move in and open my account as well as close it when I was finished moving my items out. Highly recommend this location.Nicole S. | Overall Experience
Renting, picking up and dropping off was so easy! It was the best rental experience I've ever had!Erin S.
The truck i had. The back right turn l8ght is out. Ive had this truck twice. Ive called in and reported it. The cab of van was dirty. Chips in passager door. Chips and dirt on cab floor. And the gas was not on half as i was told. Over all this one van needs to be put in shop before letting anyone else use itJocqualyn H.
El cliente no dejó un comentario.Tyrone G. | First Impressions
El cliente no dejó un comentario.PHILLIP R.
El cliente no dejó un comentario.Sherry R.
The gentleman that brought my truck out was friendly, professional, and helpful. This was the best experience Ive had renting any kind of vehicle. It was quick and pleasant.Michelle W.
Very friendly, accommodating and professionalWalter H.
I'll say it was one of the most pleasurable customer service experiences in a very long time. The staff I encountered was friendly, knowledgeable, and courteous. The vehicle was booked online and the pick-up and drop-off were a breeze. Exceeded my expectations!!!!Robert H.
more customer parking for after hoursAnna S.
El cliente no dejó un comentario.Senovia B.
El cliente no dejó un comentario.Terran D.
I had a reservation to pick up a truck for my son to move home from college and when I got there they had no truck. There was no truck any where within a 100 miles. My reservation was over weeks ahead of when I needed it. They did end up finding me a truck 6 hours later but I ended up getting a 26 footer and only wanted/needed a 15 footer. It was big and expensive to drive home 5.5 hours. Staff was kind of rude and hardly even apologetic about it all.Michael L.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.angela b. | First Impressions
El cliente no dejó un comentario.Nicole F.
El cliente no dejó un comentario.Jeffrey G.
The staff are nice and helpful and I recommend anyone to use this facility.NIKKIE A. | First Impressions
The service was subpar. The gas was stated incorrectly so fortunately we had pictures to prove that. We had to pay $68 to fill the vehicle before our trip could be started. The employees Jay and another associate were very rude when trying to install the auto transport. They said they were taking a smoke break and should have been on a trip to Colorado. Totally unacceptable!!!! They walked away indicating that we had to install the auto transport but after much deliberation they complied and did what they should have done from the beginning which was to assist the customer and provide service!!! We will not recommend this location and further more tell others not to go to that particular location if possible.Annette M.
El cliente no dejó un comentario.Tiffany B.
El cliente no dejó un comentario.Justin B.
Great Customer Service!Sedrecka L.
Jacob was so helpful. I had a really great experience and trust that my items are safe.Theresa K. | First Impressions
El cliente no dejó un comentario.Larry N. | First Impressions
Jake and the entire team have been wonderful. I rarely post reviews, but had to for them because the level of customer service was unbelievably good!Stephanie D. | First Impressions
I personally like to offer Erika my thanks for helping with the process.Mehmet T. | First Impressions
El cliente no dejó un comentario.chantal e. | First Impressions
El cliente no dejó un comentario.Ashley M. | Overall Experience
El cliente no dejó un comentario.Shin A. | Overall Experience
Erica was great! She provided much needed guidance on my storage unit which was different than what I was told from another U-Haul representative. She was patient in helping me choose the best unit for my storage needs. She was also super helpful with my return of my equipment. Customer service like Erica's makes it easy to do business with U-Haul!!Quinshala W. | First Impressions
This was the worst storage/moving experience I have ever had.valerie l. | First Impressions
Erika the assistant manager was awesomeVeronica C. | First Impressions
El cliente no dejó un comentario.Rachel S. | First Impressions
El cliente no dejó un comentario.Ryan M. | First Impressions
Thank you for all the additional help. Thank you.TAYLOR D. | Overall Experience
The employees were very helpful!Elisabeth B. | Overall Experience
Nice and convenient just what I needfreddie B. | First Impressions
El cliente no dejó un comentario.Fannta D. | Overall Experience
El cliente no dejó un comentario.Tiffany H. | Overall Experience
El cliente no dejó un comentario.Shin A. | First Impressions
El cliente no dejó un comentario.monique m. | First Impressions
El cliente no dejó un comentario.Samuel B. | Overall Experience
Thanks for all your help.Doris M. | Overall Experience
I hope the store manager reads these reviews because ERIKA deserves the highest praise and a raise. Not only did she help me rent the perfect sized storage unit, but she was extremely helpful in moving the 26' truck I had rented into their designated loading space so my movers could unload the truck with ease. ERIKA truly has top tier customer service. Thank you ERIKA for all your help with my move today!Nicole S. | First Impressions
El cliente no dejó un comentario.Darieaun E. | Online Move In
El cliente no dejó un comentario.JOSHUA S. | Overall Experience
The office worker on duty, Anthony, was extremely helpful and competent despite they’re being an overwhelming amount of customers and needing to switch the reservation room the day of.Ashley M. | First Impressions
El cliente no dejó un comentario.altha s. | Overall Experience
El cliente no dejó un comentario.Ben M. | First Impressions
Superb World class as all would expect from this top of the line brand. This facility is staffed with pure professionalism. The physical facility is clean, modern, and brightly lit. Indeed the exhilaration of being served so well is unforgettable.Gary B. | First Impressions
El cliente no dejó un comentario.Dave W. | First Impressions
El cliente no dejó un comentario.Michelle b. | Overall Experience
El cliente no dejó un comentario.Antonio B. | First Impressions
The best Uhaul operation I have done business with from truck rental to storage units to buying and returning boxes. Really terrific. Erika has a great customer focused attitude and is worth investing in. I can tell she wants to learn and grow with the company. Bryan SamsonBryan S. | Overall Experience
El cliente no dejó un comentario.TATIANA M. | Online Move In
The system was down that day and we had to move the next day. Erika was a big help to us by allowing us time and truck use for the next day. She went above and beyond for us. The service was great and the unit was clean.Amber H. | First Impressions
Muchas gracias estoy súper contentaYAIMET L. | First Impressions
El cliente no dejó un comentario.Derick D. | Overall Experience
El cliente no dejó un comentario.Michelle b. | First Impressions
The manager is especially very helpful, patient and he is always polite. Thank you again Jake!Delores W. | Overall Experience
Fast Friendly Helpful.Vicki H. | First Impressions
El cliente no dejó un comentario.Lawrence W. | First Impressions
I have moved 26 times and used uhaul storage and rental truck services for many. This is the BEST and most efficient location of any I have used across the country. Jake has built a great team. Erika should train others in customer service as she is that good. Terrific operation.Bryan S. | First Impressions
Keep up the good workCORTNEY M. | First Impressions
Very nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this locationRandy M. | First Impressions
El cliente no dejó un comentario.chalah g. | First Impressions
El cliente no dejó un comentario.MARYBETH H. | First Impressions
Christine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!latonya j. | First Impressions
Ms. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.elvira f s. | First Impressions
Staff is extremely helpful and courteous to customers including myself. I've used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!Carlos F. | First Impressions
ExcelenteMelvin I. | First Impressions
Easy access convenient location. Great staffCamille M. | First Impressions
The woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.Monisha S. | Online Move In
El cliente no dejó un comentario.Thomas S. | First Impressions
I would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facilityLeroy P. | First Impressions
N/CDelores W. | First Impressions
All my needs were met without question. All employees were courteous and knowledgeable.Paul W. | First Impressions
When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !Brandy C. | First Impressions
I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.Barbara J. | First Impressions
Super service and friendly staff! Also, it seems extremely secure for which I am grateful.William B. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!