I reserved a Tow Dolly. I went to pick it up and they did not have it. I had to hunt around to find one. They person that did help me was a great guy. But I will NO LONGER rent from U-Haul. I will recommend that people do not use U-HaulBill B.
Customer Reviews for U-Haul Storage at Virginia St
Reno, NV 89502
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GARY L.
Excellent service. Girls were super friendly Trailer was clean and damage freeVictoria F.
The tire straps came off the tires during transport, after tightening them twice before during my trip. When I told the manager he didn't seem very concerned. The employee that unloaded the trailer however, did say he would check it out.Bryan S.
Fast and easy check in. Coming back and turning the vehicle in was equally as efficient! Great service!Vincent G.
The girl at the counter was pretty rude to me.Maria Z.
Still waiting on a supervisor to call me 775-484-9405. Vehicle had no gas it was not at the location it was supposed to be even though Uhaul.com showed it should be at the original location. Staff was ridiculously rude and condescending. Customer service said I would get my 50.00 credit for Uhaul at wrong location. Rebecca on the phone was great. The store not so much, I will never go back here again. If you could please have the supervisor call me about the credit I was promised that will at least help with the experienceMadilyn Q.
El cliente no dejó un comentario.Travis H.
El cliente no dejó un comentario.Sydnee R.
Behind counter more friendlierRobert P.
Great service! Easy, nice people at the counter, clean new van.Calder C.
El cliente no dejó un comentario.BRUCE S.
Your company didn't have an extra key for the vehicle. So when my partner turned in the vehicle by 8pm on 9/17 and locked the keys in, we were then charged $50 for your company to call a locksmith, to unlock your vehicle. Our garage opener was in the truck & we needed it back, & have yet to be contacted. Very poor customer service all around.Joel H.
El cliente no dejó un comentario.Matthew H.
Dirty on inside and out. I cleaned the insideEdward M.
El cliente no dejó un comentario.Pauline M.
Christian was very sharp and helpful. A great experience. Thanks.Greg A.
The staff appeared to be doing their very best but they needed more people to greet the customer and wrap up the rental.gerald M.
El cliente no dejó un comentario.ruta S.
El cliente no dejó un comentario.Tiara B.
Your service representative was very helpful in getting my return time changed.Harold C.
I had a reservation at another location and employees were super helpful in assisting me to change reservation to this location, alerting other location of change, and in hooking up trailer, etc. Don't remember names, was Sat 9/10 around 2pm. ¡Gracias!Stephanie W.
Everything went well, the staff was very helpful. Great experience.Roy W.
Great service at that location after terrible interaction in other locationsSam B.
The personnel at this location were absolutely fantastic! I couldn't say more about how courteous, kind, and flexible these folks were with my situation. I came to pick up the unit a day early and since they had the unit on site, were easily able to accommodate my situation and get me on the road. This made a huge difference in my travel plans. This was by far the best experience I have ever had in person at a U-haul location. Thanks so much!Gabriel M.
just awesome service.sajjad K.
El cliente no dejó un comentario.Angela H.
Frankly, every employee was either rude or appeared to be on drugs.Scott F.
Just keep doing what you are doing. It's a great service with great staffGary D.
El cliente no dejó un comentario.Catherine B.
El cliente no dejó un comentario.Heather M.
El cliente no dejó un comentario.Andy G.
El cliente no dejó un comentario.Meschelle P.
El cliente no dejó un comentario.DURAN H.
Clerk was rude and offered no information on the use of the rental unit.DAVID P.
El cliente no dejó un comentario.Jody C.
Have more help. Had to wait a bit to check outChantell C.
Nothing. Chris and his team at this uhaul location rock it all the time everytime I never have a problem. ¡Gracias!Brennen B.
I have waited for 30-45 minutes to pickup or drop off rentals from other locations with more staff than I do with this location. They have been short on staff most of the season, and when dropping off my rental yesterday during them having many returns from Burning Man, I still only waited about 10 minutes. The management and staff are extremely professional and well trained to do their job as a shinning example of amazing and speedy customer service.William B.
My reservation for a trailer at 1:00 OM Sept 4 was make at Uhall in reno 1790 Silvergate When I arrived I found that the trailer was not avalable it had been rented out I arrived there at 1:00 PM. they apologised for the screw up and referred me to 3411 S Virginia St where I was well treated and the trailer was available fortunately. Tcwo hours wasted but got the job done towed a BMW suv friom Colfax Ca to Bordertown and returned the trailer. To improve do what you say you are going to do.Robert F.
Great customer service!spencer A.
There was metal spikes next to my parking spot that destroyed my car and then treated my husband like crap because he ran over tem and hey were not even visable... I had problems getting the right storage through your company so I couldn't return the uhaul in time manager said it was fine to return it by morning which I did and still wad charged when I was told I wouldn't be... it was a horrible experience... unfortunately I have to use the uhaul again in a week to move but after that I will ot use that location again... storage location was great.. but now I have a destroyed car and waiting for the double charge to return to my accountKianna H.
I had a trailer hitch and lights installed on my vehicle in Reno at the Virginia St location. Then a few days later at the same location, I rented a trailer for an out of state move. A few hours into the trip, was pulled over by police to learn that none of the trailer lights worked. Spent $55.00 on battery operated lights to get to my destination only to learn that the wiring on my car was not done properly. Why did U-Haul put my life in jeopardy like that? I am furious. The lady in Reno who told me that my lights were working when I picked up the trailer should be reprimanded as should the person who gave my car back to me with faulty wiring. I would like to submit an escalated complaint. This should never happen to anyone else ever again.LESLIE H.
The only Reason I'm giving 2 stars and not one is the manager ended up running my card. But when I first arrived the young lady helping me tried to lie to me and say that the system would not accept my visa because it was a â€œChimeâ€ card. They do not give any notice or have any signs up stating this so I asked them why they don't notify this ahead of time as it would have given me the chance to book elsewhere on move day. Long story short they end up having to get the manager who ran my card and what do you know. It went through just fine. I would not recommend this location to anyone. Plenty of other uhaul locations In town.Edwin C.
El cliente no dejó un comentario.Cassandra K.
El cliente no dejó un comentario.Emma B.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.jim S.
If you look back on my history I have rented a lot of Uhauls from the east coast to the Midwest and now the west! This Reno location is the best I was welcomed and taken care by the owner/ general manager this guy does over and beyond his job!Phillip K.
El cliente no dejó un comentario.Bethany D.
El cliente no dejó un comentario.Manuel P.
El cliente no dejó un comentario.melissa L.
Rented many times. Great serviceDEBRA LYNN A.
El cliente no dejó un comentario.Jennifer K.
Just having the truck in the right lotâ€”I couldn't find it because it was behind the store :)Jessica A.
El cliente no dejó un comentario.Dean B.
The woman who checked us out was fantastic. Good experience.Theresa L.
El cliente no dejó un comentario.Paul J.
The manager was rude and made comments/jokes about vandalism to my car.Kaylynne R.
El cliente no dejó un comentario.Eric R.
Busy and popular location, good service. Nice young lady process my trailer return. Very knowledgable and helpful. I rent here often. A good place.Jeff C.
Today was my first time using a rental from Uhaul and it went excellent. The staff was amazing, the equipment was clean and the whole process from checking in to returning the rental was easy!!! ¡Gracias!Tiburcio A.
The check-in and check-out process was super easy and efficient. Thank you for making it so smooth!Grace M.
Great staff at this location!Eric R.
I went to the location on Oddie they did not have the trailer, so they called 10650 S Virginia St. and spoke with a person that said they had the trailer for 24 hours. I arrived at the location, and they only had it for 6 hours. So without an option, I had to get a trailer at the 3407 S Virginia St. location and had to return it a lot earlier, and I still had to pay for an entire 24 hours of rental. This is not the first time this has happened to my family. The lack of care UHaul has for its customers is ridiculous.Felipe D.
Nothing I can think of although the gas rates seem to change quickly.Duane J.
Customer service was terrible. Checking in and out. Was charged more than what I was told when I checked out. It's so poorly run I don't even want to go back to get refunded $25 that I should.Maryanna S.
El cliente no dejó un comentario.Scott D.
El cliente no dejó un comentario.Tracey G.
My check in gal was awesome and went above and beyond at pick up and drop off after a 12hour day. Great Job Krystyna!!!Ashley G.
Gentleman who signed us in was terrific. Great service.Michael P.
El cliente no dejó un comentario.alexis B.
Great service. Nice owner.Jeff C.
Was very easy to rent. Customer service was excellent. Trailer was easy to pull and that's coming from an Asian woman lol. Had a bit of trouble when returning it after hours and checking it back in online but that was more our fault than theirs. Just make sure to remain at the location until the return is completed online since they need to make sure you're at the correct location.Yong S.
I had to go to this location because the locatuon in Carson City gave away my reservation almost right aways, argued with me about it, and refused to help me find a new one. The other location in Carson City and Dayton were very helpful with finding me another reservation. The female at the location on highway 50 needs to be fired, she is incredibly rude, mean, and an overall cunt.Chance M.
Excellent customer service from Krystina. (I think I spelled it right)Nyles R.
El cliente no dejó un comentario.Douglas L.
Great experience!Kelly C.
I thought I rented $19.99 a day van, and they charged me $89.99 for a 5 hour van rental. I'm a little disappointed with that.Shawn H.
A few of the blankets I rented were dirty with leaves/bark on them, but the truck and half of the blankets were clean so I clicked â€œcleanâ€. Great customer service at the front desk.Jessica F.
El cliente no dejó un comentario.Jerenai M.
El cliente no dejó un comentario.nina D.
El cliente no dejó un comentario.Gabi O.
When I told them about being charged extra they just stared at me like it was neither here nor there to them, which I kind of understand, they're just minimum wage stiffs trying to do what they need to do, it's your shitty policies they're stuck with enforcing.Luca L.
Front counter service girls were great and very helpful.Brian G.
The manager is the one who helped us. He is exceptionally fast and efficient, and has an equally good team. I rent a several trailers during this year alone, this location he manager is by far the most well trained, smooth running store I have seen.William B.
El cliente no dejó un comentario.Helimika B.
El cliente no dejó un comentario.Pamela D.
Offer something cold to drinkBrian G.
The staff was great !Jeff C.
These are the coldest most resigned employees I have come across in decades. Any other dealer I have rented from are conversive. The only employee that would say more than 3 words to me was the front desk agent. when I was checking the equipment in I turned to go inside to get a receipt the check in guy says "You don't need to go inside" I then informed him I wanted a receipt. he rushed past me to get behind the counter. I could and did easily on my own asked and received my paper work. You may want to teach them about customer interaction. If it wasn't for the equipment I won't go back there. ICY COLDDaniel B.
all goodPaul J.
Staff was very helpful.Sherryl M.
I would say good serviceAllan M.
El cliente no dejó un comentario.Susan D.
El cliente no dejó un comentario.Donald F.
El cliente no dejó un comentario.Xiaohai C.
Excellent customer service!Heather M.
This is the best UHaul location in Reno, Nevada. If you are seeking short-term, or even long term storage, I would greatly recommend the UBox. Upon opening my box, everything was in perfect order.Patricia S. | Overall Experience
Please go anywhere but uhaul. You will thank me! In Las Vegas, NV and in Reno, NV I had horrible experiences! They will not take out your Ubox on the days you reserve them to, water DamageRandi H. | Overall Experience
Rude employees, nobody knows their job l, they over charge and I've had nothing but bad experiences with uhaul!!! My stuff had water damage in my ubox as well!Randi H. | Overall Experience
I will never use or recommend UHAUL again. One single reason. John Hernandez. The boxes arrived at UHAUL 5/4. No attempt was made to contact me until 5/17. I had to call UHAUL. There more but no room.Gary F. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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