Customer Reviews for U-Haul Storage at Virginia St

5,679 reviews

3411 S Virginia St   Reno, NV 89502
(Near Moana)

(775) 825-4445

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(775) 825-4445

3411 S Virginia St
Reno, NV 89502
(Near Moana)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Super friendly and efficient staff

Kyle G. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

very efficient drop off process and friendly personnel.

ALISON H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY RONALD S. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE SUE C. 
Rating:
5.0

Stand up owner! Very professional and I would rent again from this location.

Scott M. 
Rating:
5.0

Christian was really helpful & friendly.

David M. 
Rating:
3.0

Trailer rental process allowed me to move my vehicle.

Kenneth W. 
Rating:
5.0

Great customer service very personable and hospitable

JACKSON H. 
Rating:
4.0

You did not have a truck closer, twenty mile round trip just to pick up the truck. Very costly to me.

LEE FORREST S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT RANDALL W. 
Rating:
5.0

The three employees I had dealings with were very friendly very helpful to me and other customers and they went the extra mile next time I need Uhaul I will definitely go to this location

Deborah M. 
Rating:
2.0

Offer less charges

MICHAEL S. 
Rating:
3.0

NOTIFY clients if truck needs to be picked up at a different location - this happened at 10400 S Virginia Reno Uhaul location and they told me to pick up truck at 3411S Virginia street Reno the same day i scheduled to pick up the truck.

ARNOLD DREW A. 
Rating:
5.0

Want to give a shout-out to Abigail at Ontario Mini Self Storage. While our truck wound up not being at the location as we previously thought, she was FANTASTIC whenever I called to ask questions or get assitance. She was an excellent ambassador for the brand and while I understand that particular entity is new to the UHaul family, she deserves HUGE props.

ADREA LYN G. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

The cost of the vehicle was more than advertised the vans say one price and they are much more over all I will try not to rent from Uhaul again it cost me 3x what I was told. No one gave us any help at one location on oddie blvd we felt very confused and now the whole experience has been so expensive we are very disappointed.

SHANE ALLEN L. 
Rating:
5.0

Stafff was very helpful. I would recommend them.

Colby S. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
3.0

When i returned the truck,the young short headed blond girl was rude,she didn't even asked if my rental was good or said thank you for renting u-haul.very unprofessional ..she looked like she didn't evev wanted to be there working.the only thing she said Rudely was you know we have to charge you for gas you went over abit,i said i know just charge my card on file.i just eanted to get out of there because oh her.

RAUL N. 
Rating:
4.0

Customer did not leave a comment.

DEREK H. 
Rating:
5.0

Customer did not leave a comment.

Kameron S. 
Rating:
5.0

The person that helped me get set up with my truck and my other things seem very sad. Didn't at all seem happy hard to talk to.

SKYLER B. 
Rating:
5.0

Very professional, courteous, and they made the process extremely easy.

Seth W. 
Rating:
5.0

Representative was very polite and efficient

Roger K. 
Rating:
3.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

Great service

Linda R. 
Rating:
3.0

Only one cashier is insane especially when there's a 30-45 minute wait the there's no signs saying no cash accepted all and all pretty chaotic

SARA A. 
Rating:
5.0

Customer did not leave a comment.

DENNIS SAM S. 
Rating:
4.0

The truck reales of weed which is fine I know it's that time of the year. The trucks ramp was fully of thick dirt I swept it but it was hard to get it out of the creases.

Mary S. 
Rating:
5.0

Top notch!

william M. 
Rating:
3.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Real quick check out system.

Mary G. 
Rating:
3.0

They need help I called yesterday and was placed on hold for 27 minutes the first time then got disconnected and recalled and was placed on hold another 13 minutes then called back and all I wanted was to add an extra day on my rental sadly I was told I'd get a call back but never did so we canceled our plans and returned the unit. Very sad

RONALD EUGENE C. 
Rating:
1.0

Was charged fees when it was not my fault, I was told i would not see charges and I did

JOSE MIGUEL P. 
Rating:
5.0

Christina at the front counter was such a pleasure. The place was crazy busy, both days on the weekend of our rental, but she didn't let that stop her great customer service to each and every customer. Thank you!

JEAN PAUL D. 
Rating:
5.0

Long lines in the morning. Staff friendly and doing their best.

Hal M. 
Rating:
5.0

you guys did very well to help me with your services on renting a truck thank you

CHRISTINE DENISE H. 
Rating:
2.0

My reservation time was changed after I had booked over a month ago. I attempted to call and ask why it was changed and was told to shut up by the person working. I had to cancel the reservation on my own and rent a larger truck that I was not comfortable driving, paid a neighbor to drive it, so was our an additional amount of money. I will not be going back.

JAMIE JOSEPH LEE L. 
Rating:
5.0

Excellent and efficient service and friendly too

HENRY FREDERIC T. 
Rating:
5.0

Customer did not leave a comment.

Savannah R. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

ERIK V. 
Rating:
5.0

Customer did not leave a comment.

JOHN I. 
Rating:
5.0

Clean vehicle but the Van definitely needs an alignment. Besides that it was. A smooth and easy experience. Would use again.

Rene J. 
Rating:
4.0

Using the phone to get the truck is an ordeal. You should give people a heads up that they should prepare to spend 15-20 minutes or more to go through this process. What a nightmare. Thank God your staff was pleasant cause I wasn't during this drawn out process to pickup the truck which was somehow supposed to be more convenient with the phone?

Darin G. 
Rating:
5.0

Customer did not leave a comment.

Eniko V. 
Rating:
5.0

Customer did not leave a comment.

DEBORRA M. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Both people were very nice and helpful!

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Mathew C. 
Rating:
5.0

Great employees

JOANNE S. 
Rating:
5.0

Everybody was professional and very well spoken and nothing needs to change thank you very much I will use this location again.😁

PHILIP CHRISTOPH D. 
Rating:
4.0

when we picked up out uhaul we checked box that said "customer to decide" when we called a open uhaul to drop off , was told HAD TO return to that shop per contract, At least after hearing what we went through that day they were very nice to us and very friendly

Stanley K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Trailers are severely overbuilt and very heavy. I understand need to be sturdy due to customer demands, but there are lighter stronger materials that could be used to lighten the load while maintaining the space available for items being transported.

CRISTOBAL A. 
Rating:
3.0

I had to go to different location for the equipment that I was supposed to lock for at Oddie.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

PETER COLE J. 
Rating:
5.0

Customer did not leave a comment.

LAWANNA LYNN W. 
Rating:
3.0

The truck had garbage in the cab and in the truck. We had to sweep it out before we put our household items in.

JAMES IRWIN M. 
Rating:
3.0

Customer did not leave a comment.

Rafael G. 
Rating:
5.0

Staff at this location are excellent. Helpful, great attitude and knowledgeable. Great job, team!

MICHELLE K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

The employees are very easy to deal with and make renting a pleasure.

PAUL MARTIN Y. 
Rating:
5.0

Everything & everyone was wonderful

GAIL E. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALLAN W. 
Rating:
5.0

Customer did not leave a comment.

HAROLD ALBERT P. 
Rating:
2.0

Actually be at the counter.

Alaina M. 
Rating:
5.0

Christian the mgr was extremely friendly and very professional. I walked in and he made it happen right away. Good experience.

Christopher W. 
Rating:
4.0

Nothing

Gary W. 
Rating:
5.0

The drop off went so nice and easy. The people there was very helpful and I was done in no time! Thank you!

CYRUS B. 
Rating:
4.0

The young lady who helped us was very friendly and helpful. Will use this location again. 🙂

DOMINGO A. 
Rating:
1.0

Received a crap truck, after 8 hours of loading it - the truck wouldn't start! Terrible customer service and I AM STILL WAITING FOR REIMBURSEMENT FROM UHAUL and now they are trying to say I didn't return blankets and billing me! Horrible company and terrible CS!!!

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
1.0

Customer did not leave a comment.

HOWARD PERRY R. 
Rating:
5.0

Nope it was all good

ANDREW JOSEPH O. 
Rating:
5.0

From my experience, don't let employees make personal recommendations for moving help. I relied on this person, only to have them pull a “no call, no show.” Thank goodness for the movinghelpers.com website thru U-Haul. I was able to secure “real” help in a couple of hours and save my moving day. Tetris Movers are great!

Trudy D. 
Rating:
3.0

Was told a day before moving I had to pick up the U-haul over an hour away from my home. Meanwhile there's a Uhaul 5 minutes from my home. I had to take the day off to pick it up with basically no notice to my supervisor. Would be nice if you figured it out instead of screwing people over last minute.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

ANN A. 
Rating:
5.0

Nothing! Krystina was especially helpful during my stressful move. She is a great asset to the company.

Denise K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHEDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
4.0

Great staff

Graham F. 
Rating:
5.0

Very friendly, efficient and fast! The van was perfect for our needs and the staff ensured we got off as quickly as possible. Upon return, we were warmly greeted, the van was checked and we were on our way. We'll definitely rent from this location again!

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

RAY DANIEL G. 
Rating:
2.0

Trucks are OK but the employees at the counter need a lot of customer service knowledge especially need better attitude maybe a smile. And they should wear the mask

LEILANI M. 
Rating:
5.0

The drop off location was definitely better then the pick up location.

Amalia D. 
Rating:
5.0

The staff was polite and knowledgable. My rental and return went off wothout hitch. I strongly recommend this location for any of your UHAUL rental needs.

DUSTEN LYNN S. 
Rating:
3.0

Customer did not leave a comment.

Nathalia T. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS I. 
Rating:
5.0

Customer did not leave a comment.

Bethany D. 
Rating:
5.0

Great service, answered phone calls regarding questions and got us checked on easily

Kadin H. 
Rating:
2.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Made a reservation for car trailer, but no one could confirm where I could pick up or location was told it could be pick up 30 miles away! And than at last minute told to pick up where I had made reservation at. Basically you making the reservation was very unsettling . Very disappointed in uhaul. I'm repeat customer but will rethink next time.

Ken K. 
Rating:
4.0

Customer did not leave a comment.

Susie C. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

WENDELL H. 
Rating:
5.0

Everyone was great. Friendly, knowledgeable, and efficient. Will be back for the great service and price

Glenna H. 
No reviews have been submitted for this location.

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