Customer Reviews for U-Haul Storage at Tempe Town Lake
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

720 comentarios

500 N Scottsdale Rd   Tempe, AZ 85281
(N Of University)

(480) 829-1153

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(480) 829-1153

500 N Scottsdale Rd
Tempe, AZ 85281
(N Of University)

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Angel L.  |  Online Move In 
Clasificación:
5.0

Quick and efficient, knowledgable and always a good service. I have moved myself countless times and I have always relied on Uhaul. Never have been disappointed.

John M.  |  Overall Experience 
Clasificación:
1.0

The guys there at the office were rude and disrespectful. The unit the sold me was been used by someone else with a lock on it. When I tried talking to two guys there, they simply ignored me. I felt very little in front of them. Bad experience ever. I will never treat a customer that way ever. They need training.

Salaam G.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

cody n.  |  First Impressions 
Clasificación:
4.0

Donivan Holloway Thomas is the best. Give that man a raise

Julie R.  |  Overall Experience 
Clasificación:
1.0

Donivan needs to be replaced! He is nowhere to be found, doesn't return calls or emails. He is a complete waste if payroll!

ALEX S.  |  Overall Experience 
Clasificación:
4.0

Call me 6023180554 Why was I sent this text message to do a review now???

STEVEN M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Connor C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

david t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine T.  |  Overall Experience 
Clasificación:
4.0

Proper materials can be considered

yvette b.  |  First Impressions 
Clasificación:
5.0

Awesome crew with great customer care and good attitude with attention to detail.

Dominique P.  |  First Impressions 
Clasificación:
5.0

Donivan was Excellent He bent over backwards to fix this HUGH Fiasco. My U-Haul storage reservation was confirmed 3 times last week before I droved to 1905 E Apache Blvd, Tempe, AZ .The Movers & I get to the correct place 9am.only to find out They have NO STORAGE units. I had to drive to another Uhaul 800 N McClintock dr, & drive to another 500 N Scottsdale FINALY by1pm Donivan find me a unit to unload the Uhaul truck. I Had My Movers for 2 Hrs at 9am NOT 6 hours. Donivan & His crew get the 5 stars. I Demand compensation for the MAJOR inconvenience we went through driving to 3 uhauls. How can Uhaul be so incompetent???

Christine T.  |  First Impressions 
Clasificación:
5.0

Very professional and effective

Charles L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sung K.  |  Overall Experience 
Clasificación:
4.0

Donivan-Holloway Thomas deserves a raise

Julie R.  |  First Impressions 
Clasificación:
2.0

I have had issues with my storage since February 21 . First my auto pay stopped without notice and I was charged a late fee as I was unaware it was stopped ! Then I was supposed to be moved to a diff unit with first month free per Cody - but was billed for it anyway and got another late fee ! There is a complaint open with a callback from Donovan 2 weeks ago to rectify my issues ! Nothing - called again after on 7/6 my account was debited without authorization ! No resolutions to my 2 late fees that need to be waived and after 7 years I am super disappointed ! Can somebody pls fix this ?

STEPHANIE S.  |  First Impressions 
Clasificación:
5.0

Donivan is definitely the best manager for the role. He helped me through all the difficulties in the world and I am more than grateful. Made life extremely easy for me. Definitely a five-star experience with him and his staff.

kenneth i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick N.  |  Overall Experience 
Clasificación:
3.0

When getting a U box was poor service . But the movers were excellent.

SONYA O.  |  Overall Experience 
Clasificación:
1.0

I was one of the 60 tenants that had one of their units broken into and all of my stuff was taken and I was not notified until weeks later. And your so-called insurance that you have is refusing to pay me anything because they were all vintage tools that I don't have receipts for. This place is so unprofessional it's mind boggling. the only reason why I didn't move out sooner was because of the pandemic. I have had so many issues with this property I can't even explain them all and I will tell everyone I know to NEVER do business with Uhaul. I'm glad that it's being torn down.

Bethany H.  |  Overall Experience 
Clasificación:
1.0

Very unorganized they do not answer their phone do not answer their cell phone bad management overall

JEFFERY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
2.0

Reaching the property manager by phone was always a challenge. The local number always rang into the central call center and they always took a message that was never returned. Emails had to be sent 2-3 times before receiving a response, or a return email wasn't sent. The property office was permanently closed which made it inconvenient to have to go to a second location to speak with staff. The on site restroom wasn't clean. I moved out of the unit on 3/21/21, in response to management informing tenants that we had to vacate by 3/22/21, due to facility renovation. I emailed Donovan Holloway on 3/21/21, attaching 2 pictures showing that unit 446 was vacated that day and requesting information about a credit for 10 unused days of rent for March. That same email was forwarded to Donovan on 3/23/21. No response was received. On 3/27/21 Donovan sent a generic email noting a storage move out date of 3/26/21, and requesting completion of a survey. I expect an email response noting a credit amount and when it will be issued.

NANETTE W.  |  Overall Experience 
Clasificación:
2.0

Worst office and management I've ever dealt with. Totally unprofessional and Mari is one of the absolute worst people I've ever spoken too, very disrespectful and as for Donovan who can email me and never return a call. Recommend new staff.

cindy c.  |  Overall Experience 
Clasificación:
5.0

Thk u to "all"at the Mcclintock location .. especially Donovan.... He was very helpful to me at a last moments time ..All the staff is extraordinary !!!very helpful , pleasant . Thank you for everything .. and sorry to be pain in """ sometimes... best of health and family to all .. I'll see you alll on future moves... From Alexandria

Alexandria S.  |  Overall Experience 
Clasificación:
3.0

I moved because storage facility being torn down.

Mercy R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DAPHNE A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha L.  |  Overall Experience 
Clasificación:
3.0

It was definitely old and run down and in need renovation but it met my needs. My no responses are just because there was no office or staff available for the past while. Not a convenient location to get out of if you live north.

KAREN P.  |  Overall Experience 
Clasificación:
3.0

This U-haul center is being torn down so it's hard to rate it at anything but past experience was good. I did move to another U-Haul facility download Road obits

Mary H.  |  Overall Experience 
Clasificación:
1.0

Treated me very badly after many many years as a steady reliable customer.

JAMES M.  |  Overall Experience 
Clasificación:
3.0

Got a call 2 weeks before payment sayin i need to move my stuff was not very happy about that an when i call i can never get anyone smh

latoya m.  |  Overall Experience 
Clasificación:
2.0

could not get in touch with the office during the pandemic, called several times and send e-mails. also changed our lock wth no reason and no notification. bad experience.

weijia g.  |  Overall Experience 
Clasificación:
3.0

I would not recommend this facility. This facility ls being torn down!!!!!

MICHAEL B.  |  Overall Experience 
Clasificación:
3.0

The mgrs Jeri & Ethan Eddy were great! They were friendly & always available. However lately, there has been no one in the ofc...so no one to rate. Leaving because I was informed that this location was set for demolition & they were not renewing contracts. Otherwise, I would have gladly stayed.

FLORENCE G.  |  Overall Experience 
Clasificación:
3.0

We were given a 3 week notice that we needed to leave b/c you are tearing the location down. I double checked the hours of operation with the person who emailed us to let us know the location was closing because we were driving down from Flagstaff, and arrived on Sunday to find that our code didn't work and no one in the office. Fortunately, a worker at another location pulled up behind us, and his card wouldn't allow him access either and he had to go back to his office to gain access and told us he would get us access. He came back 20 min later, but that code wouldn't work either. He spent another 5 min on the phone and finally got access, and we could clean out our unit. I appreciate his assistance--otherwise we wouldn't have been able to clean out our unit.

JENNIFER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle F.  |  Overall Experience 
Clasificación:
4.0

Closed suddenly. Codi was a huge help sorting things out.

Mark S.  |  Overall Experience 
Clasificación:
5.0

Donovan was courteous, helpful,friendly ,professional, efficient and trustworthy

tony t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

Quick and business friendly. The assistant manager offered great quality service in getting our storage unit secured.

Charles L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

songyue l.  |  First Impressions 
Clasificación:
1.0

The location was different than what was provided, I was asked to go to Loop 202 and McClintock but the location was 500 N Scottsdale Rd.

Kaushik G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B.  |  First Impressions 
Clasificación:
3.0

Give a code for the key drop off box. Had to take keys to another location due to not having a code to the box.

Sonia M. 
Clasificación:
4.0

App provided me with the incorrect Truck # So the key didn't work. Got resolved, but a waste of time. Was SHOCKED that when I got into the truck, it was below a 1/4 tank and almost on EMPTY. Was NOT pleased about that.

James K. 
Clasificación:
3.0

I still don't have a correct gate code after a week of renting space. Have not heard from the manager or store at all. I spent 5 hours waiting outside the gate. Finally got in by another customer.. I had to pay an extra day for trailer because of it. And quite frankly am very upset at the location and corporate uhaul.. I am going to be calling corporate office.

William M.  |  Online Move In 
Clasificación:
5.0

Shout out to James who went above and beyond to make our U-Haul experience easy and stress free! Moving can be hectic, but the team at Loop 202 and McClintock listened to what we needed and provided. Thanks guys!

dana t.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Angel L. 
Clasificación:
1.0

The card was not working, they could not figure it out quickly and am really upset

Muslem A.  |  First Impressions 
Clasificación:
1.0

Mislead on information

brandon c.  |  First Impressions 
Clasificación:
5.0

It was great will use them again

Tamra R. 
Clasificación:
2.0

Access from the highway difficult mainly because the U Haul Sign is difficult to see and if you miss it you are unable to return without some major u turn driving in a very congested 3 lane street. The staff that gave us service was wonderful knowledgeable and efficient.

Christina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon S. 
Clasificación:
5.0

Had to move out my daughter from her apartment last minute and your placed worked perfectly. The person who helped us rent the storage unit and van was excellent and patient with us. The van was easier to drive than I expected since I hate Phoenix traffic.

Mary Ann J. 
Clasificación:
4.0

Received good service from everyone I was in contact with. Location is convenient. Office is small and usually staffed by only one person so I did not get a receipt when I returned the truck. I did get one by email and there were no issues but I prefer to know my charges before leaving.

John J. 
Clasificación:
5.0

Please recognize Dennis for his spectacular customer experience! He met me outside with a dolly and blankets as I was checking in online, but I explained that I didn't need them and mentioned to him that I couldn't figure out how to modify the online reservation to remove the items. I had planned to call and modify after I completed my reservation. But Dennis took ownership of my issue, fixed it, and called to leave me a message to confirm. Thank you for making this the easiest rental experience EVER!

Christopher M. 
Clasificación:
2.0

TIme-consuming and in check out Rodney kept rambling on about things, Then We brought it back on time and the next day they were calling about the truck and how I had not returned it. Really poor organization since you let the on site property managers go at this site. I plan to quit my storage there as a result.

timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashwin R. 
Clasificación:
5.0

Real nice. Friendly.

Gene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zwannah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ze C. 
Clasificación:
5.0

Love this location !

Dan J. 
Clasificación:
5.0

Nice people and nice and clean. I will rent again.

Lisa J. 
Clasificación:
4.0

This is a very tiny place with limited customer parking, not easy to get in and out.

Tomasz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine J. 
Clasificación:
5.0

Excellent customer service.

yazmin R. 
Clasificación:
3.0

Absolutely loved the employee who helped me. He was fantastic!!!! The downside is the property is difficult to see and very inconvenient to enter (can only enter when traveling South). When checking out the service was down. While your employee was fantastic and made every effort to provid the best customer service possible, his job was severely compromised by a faulty system

Tim O. 
Clasificación:
5.0

Mr.Eddy and his wife were a delight and very customer oriented anytime I need a moving truck or storage they will be the first place I look,such a blessing h very thankful!

Mariah M. 
Clasificación:
5.0

The couple that run the place were super nice and very helpful.

Mollie G. 
Clasificación:
5.0

The owners were friendly and helpful

Vanessa N. 
Clasificación:
5.0

Everything was perfect.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

david B. 
Clasificación:
5.0

Jerri and Erhan went above and beyond to make a stressful move run flawlessly. Very kind and thoughtful.

Christina E. 
Clasificación:
5.0

Was fast, effective, and reliable would recommend.

Robert A. 
Clasificación:
5.0

AMAZING STAFF! Very friendly and informative. Totally helpful.

Taylor H. 
Clasificación:
5.0

Ethan was very helpful and professional. I'm coming back to rent a van again on Monday. Thank you Ethan and UHaul

Dan J. 
Clasificación:
4.0

Cheaper

Chase M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Mr. Eddy was very helpful

ADAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON G. 
Clasificación:
5.0

Only reason why I'm not giving this low stars is because the man that helped me was so nice. I'm just upset that I had to pay full price (24 hrs) to only be allowed to keep it for six hours.

Dailen R. 
Clasificación:
5.0

Facilities and equipment were excellent, but the real winner for me was the people. Everyone I talked to was awesome and I'd use them again in a heartbeat.

Jennifer E. 
Clasificación:
5.0

Easy to access my things, went at night to drop my stuff and felt completely safe. Clean and well kept. Friendly qnd helpfull!!!!

Cherissa R. | Reservación
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
5.0

Eddy is one of the more conscientious owners i've come across over the years.

Lyn C. 
Clasificación:
5.0

I also rented 2 storage units, Ethan and Gerri were very friendly, understading, super helpful and most important they both provided excellent service. I will definitely use them in my next move.

Veronica Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffanie B. 
Clasificación:
5.0

When coming from the south, the u-turn to get back to this location with a U-Haul truck is challenging. Maybe warn people or give them a recommendation for the best place to turn around.

Nicholas B. 
Clasificación:
5.0

Outstanding customer service! They exceeded my expectations. I will definitely recommend this location. Gracias.

Ed H. 
Clasificación:
5.0

The gentleman that waited on me was very helpful and kind. Gracias.

Ronnette Z. 
Clasificación:
5.0

Eddy was very helpful and made the whole experience a breeze. I'll definitely be back to this location the next time I need to rent a truck or van.

Chris K. 
Clasificación:
3.0

Upon return of the vehicle an item was left in the truck. The item was not turned into list and found the female employee was very rude and refused to help the 2 gentlemen seemed as if they were trying to be more helpful. I was told the truck was rented right after I left and had been rented a couple of times and was out when I called on the 8th however the 800 number stayed no one rented the truck from the day I turned it in 8/3 until today 8/11. This is not an honest location.

Mia M. 
Clasificación:
5.0

The staff at this location always OUTSTANDING! Kate (Gingerbread Shed)

Catherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arifianti J. 
Clasificación:
4.0

Service and equipment were excellent. Location is good but easy to miss because the sign is behind a larger sign for the Audio business. Even knowing I was close, I passed it because the sign became visible once I was there... and not an easy area to make u-turns safely.

Dianne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kuangdi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Anne S. 
Clasificación:
5.0

Great service by the Manager. Could not have went any smoother. I will be using U-Haul again next time.

Brent J. 
Clasificación:
1.0

The worst customer experience I've ever had!

Mitchelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy W. 
Clasificación:
5.0

i would like to thank Ethan who was very helpful

Damone D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

david N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANELLE L. 
Clasificación:
5.0

Very satisfied with the transaction. Service was quick and friendly. Can't think of anything to improve.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla D. 
Clasificación:
4.0

El cliente no dejó un comentario.

HATTIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

Ethan was very helpful and exceeded my expectations. Great customer service!

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Macario P. 
Clasificación:
4.0

The self return on a mobile phone was being very difficult. No where did it say “Return my U-haul” and it went back to dashboard every time i clicked on the order. I had to go inside to get the worker but he was great and efficient!

Kyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENGYANG X. 
Clasificación:
5.0

Very nice and helpful in aiding me in selecting a truck and storage unit. Easy return and good communication.

janet L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

Great experience. This is my “Go to” for rental needs. The staff are always wonderful!

Jeannie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B. 
Clasificación:
5.0

Ethan at this location is outstanding!! Always willing to go the extra mile to make sure things run smooth.

Adam D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

The staff was friendly and the service was quick. I would come back to this location again!

WYNTER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Massus L. 
Clasificación:
5.0

The two working here are incredibly cheerful, warm, and pleasant to work with. The entire process of moving is usually pretty draining but their positive and friendly personalities made it a lot better.

Tony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

katelin E. 
Clasificación:
5.0

Everything was great.

Maritsa L. 
Clasificación:
4.0

The manager's Mr. and Mrs Eddy were very courteous, and attentive to my needs. Thank you , Galey Anderson

GALEY A. 
Clasificación:
5.0

Very nice and helpful guy working the office.

pamela N. 
Clasificación:
3.0

Have someone available at the office at all times for pickup and drop off. Waited 30 mins for the person in the office to get back to the office

Sheila J. 
Clasificación:
5.0

Great Experience!! Thank You SOO much for making my move so much easier

Barbara V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin Jun Hao L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
5.0

The construction next door made it very difficult to find and get in however, the couple that ran it were great!!

Richard N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marietta R. 
Clasificación:
5.0

The young man working the counter that day was very nice and easy going. Made the overall experience a good one.

Christer F. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEBA S. 
Clasificación:
5.0

Ethan Eddy was very helpful!

Jasmine S. 
No se han enviado comentarios para esta ubicación.

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