Customer Reviews for U-Haul Storage at S Caton Avenue
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

85 comentarios

1700 S Caton Ave   Baltimore, MD 21227

(410) 246-1960

Horarios de la ubicación

Siempre abiertos en tu smartphone

Servicios en esta ubicación:

Contáctanos

(410) 246-1960

1700 S Caton Ave
Baltimore, MD 21227

Servicios en esta ubicación:

Horarios de la ubicación

Siempre abiertos en tu smartphone

¿Qué es 24/7?

Es la forma en la que te permitimos retirar tu camión en cualquier momento, de día o de noche, utilizando tu dispositivo móvil. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Had issues with getting my unit because of U-Haul protocols. Needed a unit immediately Talk to a representative booked a unit only to find out it was only a reserve.then had to give my credit card information three more times. Stood in front of U-Haul for 4 and 1/2 hours on two phones one phone stayed on holed with the elevator music for an hour,BUT the representative that did answer took every step and stayed on the phone for an hour with me trying to figure something out Didn't get my truck unloaded until 24 hours later which costs more money,more help,more gas ,more time. The truck and storage establishment where excellent.

COREY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE S.  |  First Impressions 
Clasificación:
5.0

Reliable and thank you Ralph for the lock!

ASHLEE L.  |  Online Move In 
Clasificación:
4.0

My only issue is that I had to pay a full month of rent when I only needed eight extra days. I was expecting to have a prorated fee for the additional days like any other rental.

Carla T.  |  Overall Experience 
Clasificación:
5.0

Friendly and nice staff like the place

Aboudoulaye I.  |  First Impressions 
Clasificación:
5.0

I feel very secure with my mothers things

betty m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jahmaul W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel M.  |  First Impressions 
Clasificación:
5.0

Awesome and will use anytime storage is needed

Tiasha T.  |  First Impressions 
Clasificación:
5.0

Mr.Ralph and his staff really make a difference - knowledgeable- great customer service and clean environment I will continue to support this location for my storage needs !

DAVID B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Alejandro N.  |  Overall Experience 
Clasificación:
5.0

The manager even jumped in to help me! AWESOME, friendly staff!

Randolph C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra L.  |  Overall Experience 
Clasificación:
4.0

its hot upstairs other than that no complaints

Alisha D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Basheerah G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLA W.  |  Overall Experience 
Clasificación:
2.0

I had no idea where to go when I got there. Getting into the building was confusing. I had no idea until I got there whether I had to go upstairs (spoiler alert I did) which was not ideal. Definitely would have preferred to interface with a person.

Matthew H.  |  Online Move In 
Clasificación:
3.0

Self service pick up. I do all the work and u-haul collects the money.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hesham Z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chamanda Q.  |  First Impressions 
Clasificación:
5.0

Couldn’t be easy nor better

Curtis P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

celeste i.  |  First Impressions 
Clasificación:
1.0

The code provided for the key lockbox was incorrect. The representative on-site didn't have a master key and was also unable to unlock the box using a code. I was offered a box truck as a substitute however by the time the transfer to that vehicle was complete, over an hour had passed from my original reservation time. I was required to pay movers for that time to sit in front of my house waiting for a truck. Because I chose to rent with Uhaul, the cost of my move yesterday was significantly higher than budgeted. I'm extremely disappointed with this experience.

David D. 
Clasificación:
5.0

HAD NO CONTACT WITH PERSONS AT STORAGE FACILITY. fACILITY MET MY NEEDS

PATRICIA D.  |  Overall Experience 
Clasificación:
4.0

Nice place

Anthony E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
4.0

good service with Doug, Thx

Anthony G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria D.  |  First Impressions 
Clasificación:
2.0

Worker who signed me up was unpleasant and seemed like she really didn't want to be there. Also, online it said we were supposed to get a free lock with the storage unit, but the lady said we had to buy it.

Tiffany C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R.  |  First Impressions 
Clasificación:
5.0

i love this location, and the employees are so helpful...i will be back

april p.  |  Overall Experience 
Clasificación:
5.0

Excellent service every time

Wendy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

april p.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Florrane J.  |  Overall Experience 
Clasificación:
5.0

My experience with the company was very pleasant the people were very polite and understanding and the units were very well kept i will be using it again in the near future and I will also let my friends know about it

Shemeka K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  First Impressions 
Clasificación:
1.0

This is the worst customer service experience that I've had in quite a while. Uhaul has in my mind been the standard for moving and storage. Just had a big move, rented a truck and got a "free" month of storage. So I took it just in case. Bad idea. They tried to sell me an insurance fee that was "policy" but was not on the agreement for the "free" storage unit. About 10 days after my move I used the email they provided to inquire about canceling because I didn't need it. No one responded. I emailed twice afterward, still no response. Then I called in about a week or so later, talked with someone and asked to cancel. I explained that I had never visited the storage unit and didn't need it which they can confirm both by camera and in their system because I never used the code they provided to let myself in to the unit. She said it would be taken care of that day. Not done, no confirmation email. Then I received an email a day ago stating that I would be charged if I didn't respond by the end of the month. I called and was told that I had "moved in" and someone needed to check me out. Again, never stepped foot on the facility. They said someone was going to verify right then. So I drove here because I didn't trust that. Sure enough, the guy who was supposed to have gone didnt. He was still at the office and had no idea about my situation. That was Ralph the Manager. So I explained again and he said he would drive out to check. He said that if there was a lock, sometimes their employees put one on there if they knew it was rented. Waited here for over an hour. He got back and said there was a lock on it but they hadn't put it on and suggested that it was mine. I again explained that I had never been to the facility. He said they would need to cut the lock. Still waiting another hour. They do have cameras, why would I lie about never having been there? Seems like it shouldn't be that hard. Not happy. My recommendation, never come here. Never buy the "free" line. Boo uhaul. Any guesses as to what will happen next or how long I'll be here? #negativestar Update: another hour down the drain. Still shouldn't be that hard. Final update: confirmation of my "move out" achieved after a few hours. Turns out they gave me a unit that still had someone else's stuff in it. Since I had never been there I had no idea. It was complete with an unopened mailed package with the other persons info on it. Vindication? Perhaps, but I still lose, cause I'll never get that time back. Thank you uhaul.

Roderick M.  |  Overall Experience 
Clasificación:
5.0

I knew that i wouldnt make it in time from Pittsburgh Pa to Baltimore Maryland. My brother went and signed the papers for me to be able to get the unit. They worked with me and gave me a first floor unit. ¡Gracias!

Savanna H.  |  First Impressions 
Clasificación:
1.0

Needs to have a elevator!!!

Marcus F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph J. 
Clasificación:
5.0

Thanks.

Broderick W.  |  First Impressions 
Clasificación:
5.0

n/a

Shawna B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fatima A. 
Clasificación:
3.0

El cliente no dejó un comentario.

erin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
3.0

I would recommend going back to the old way where there was a service desk to help because the process online to check a vehicle in and out in a timely fashion was not efficient.

terae K. 
Clasificación:
4.0

The check in took a considerable about of time. I think it would help if you advised renters to arrived 15 prior to their scheduled rental time as waiting for the "approval" cut into my scheduled time.

Patrick O. 
Clasificación:
5.0

Everything went great. Everyone was very helpful n the head manager was so cool. Thank for the great services that u all provided for me.

Lauren P.  |  First Impressions 
Clasificación:
5.0

I was satisfied.

steven o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmyne T. 
Clasificación:
3.0

24/7 availability is not true supposedly problems with the Locking System unable to enter should be remedied as soon as possible.

Evett W. | Reservación
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence D. 
Clasificación:
5.0

only one issue, did online pickup, wrong key in box that I was directed to, but a phone call took care of it very efficiently and was on my way with only a short delay

john E. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

Volver
arriba