Customer Reviews for U-Haul Storage at S Campbell

Rating:

1.0

Very poor service ,they do not knw what their doing

Rating:

5.0

Both Bailey and Noble were wonderful! Excellent communication and highly skilled as drivers. They’re both fantastic representatives for UHaul.

Rating:

5.0

I have used U-Haul for years because I have always been treated with the utmost courtesy and professionalism. I found it to be the same in the Springfield Missouri store. Polite, friendly and helpful. And they know their business. Thank you. Again.

Rating:

5.0

Everything made it and uhaul gave us the extra time we needed to unload our belongings.

Rating:

5.0

Best packers we have ever had! Even the U-Haul helpers that unpacked in Kansas said they did a great job!

Rating:

1.0

The first storage unit I was placed in had a leak. It ruined irreplaceable items as well as furniture and other various things. The manager at the time was not kind or helpful. In fact he hung up on me. For this reason, I would never use U-Haul again.

Rating:

5.0

The young man in the Campbell store is very knowledgeable, friendly, and professional. Solved my problems in a few minutes.

Rating:

5.0

Excellent service during busy times.

Rating:

5.0

Very well kept and easy to use.

Rating:

4.0

For the size unit I had I believe the cost was a bit to expensive, other than that the facility was in good shape and or repaired in a timely manner. The staff was always helpful and knowledgeable about everything I had questions about.

Rating:

4.0

Everything was good. The only thing that was upsetting was I had an indoor climate controlled unit and there must have been a leak because, one of my mattresses and parts of my desk got wet. Not sure if the desk can be put back together.

Rating:

5.0

Very helpful employees and clean facilities

Rating:

5.0

Bailey was terrific to work with. Prices are very reasonable.

Rating:

3.0

The staff seemed bored and disinterested while arranging for the Ubox. I had to wait at an empty counter for nearly 5 minutes to pay for the boxes I purchased.

Rating:

1.0

While there was a lock supposed to be provided, and it was after I had to go back and forth again because it wasn't in the unit as stated. The lock did not fit, so again I had to walk back and was told it does fit so now I am a liar or an idiot and had to go get my own lock after all. The employee refused to supply a lock that would actually fit. The price for a month is overpriced for something that has no lights inside and no insulation against the cold and heavy rain. The security alarm is pointless because it gets no attention and the customer gets no email or text or a photo when someone accesses the unit. I absolutely will not recommend and shall, in fact, vehemently argue to anyone that it is not something worth the price or the effort.

Rating:

5.0

I cannot think of another thing U-Haul could have done to make our move using U-Boxes any more timely, convenient, and professional. The only thing that was a little stressful about the entire process was disconnects between emails we received, what our move account showed online, and what we were actually charged from time to time. I had to call on more than one occasion to have someone explain to me confusion caused by email and online account misalignments. Other than that, I would highly highly recommend the use of U-Boxes to anyone who has an inkling of storing their household goods for any period of time and wants them delivered to your doorstep for you to unpack at your own convenience. My wife and I are both 61 yrs old and unpacked 6 U-Boxes in a matter of 2 and half days.

Rating:

4.0

Too many furniture pads. It was a lot of trouble to fold them. Only about half were used. The movers who packed our U-Boxes misplaced some bolts needed for our bed. They also could not come & unload but we were able to make alternate arrangements.

Rating:

5.0

Very pleased with the service I have received from U-Haul. Bailey is very good at moving the U boxes to the exact spot and she is very personable and easy to work with.

Rating:

5.0

They did a great job for having 5 uboxes.

Rating:

5.0

Staff went up and above the normal to make our experience great! We will be using you again soon!

Rating:

5.0

Always helpful when I called with questions. The driver (Bailey) was great! Always cautious about needing to drive onto grass to turn, showed great respect for our property at both locations!

Rating:

5.0

Bailey loaded and unloaded our U boxes. She did an excellent job

Rating:

1.0

I online reserved a storage until a week before it would be needed. I reserved a 5' x 10' x 8' . When I went to the location I was told that until was no a viable and I would have to have one on the second floor. The representative helping me was told to go over and check to see if there was a lock on the room, but did not want to and said there was probably no lock on it and checked me out. Then next day when I go to put things in my room there was a lock on the door. I went across the street and was told I’d probably have to get a new locker and they did not have any in the size I requested so I would have to go to the next size up for more money if I wanted too. I was told I would be getting a month free for my troubles, seeing how that was the promotion I was given for getting a locker and a truck this is all just lip service. I then go to get into my locker and the key pad does not accept my key card. I then hav to go back across the street and get this corrected. This was by far the worst experience in customer service and knowledge I have ever felt with. I would never reckoned this place to anyone.

Rating:

4.0

They were great! Much better than the competition.

Rating:

2.0

Staff in Las Vegas was excellent, the kids in Springfield, MO not so much. I don’t think they understand friendly, helpful customer service. Your reservation methods need much improvement. I moved 1400 miles with a reservation. When I arrived I was told nothing was available and that reservations only mean that it is reserved when it becomes available. I am paying daily for a 6x12 trailer and moving from Nevada, I need something more than this nonsense to coordinate my move! Not good service!

Rating:

4.0

Better communication with “lower” level customer representatives. They would give out info that upsets customers. Such as to get your boxes you owe another 700.00. Yikes! That’s ridiculous.

Rating:

1.0

Usually I give glowing recommendations when I do a survey. So this is a first… Let me first say that the staff I interacted with personally, face to face, were all amazing. Very helpful. Beyond them however, ugh. No one communicated with anyone else. I had cleaned out and terminated my lease for a locker but I was harassed for months about it. And no matter how many different people I spoke with over the phone, how many emails I send and replied to it didn’t stop. My attorney even got involved. It wasn’t until I had to look up their number to respond to yet another harassing message they left me, that I found all the bad reviews about them for exactly what they were doing to me. So here is my bad review as well. I hope that they can pull their heads out of their bottoms and fix their INTERNAL issues before it adversely effects someone else.

Rating:

5.0

N/A

Rating:

4.0

The Bert part was the Highly Trained moving people. They were respectful to us and our property. Would recommend them to anyone.

Rating:

3.0

This was one of the worst experiences of my life. I arrived in CA early so I tried to move up my delivery date. Could not do it online and the wait to speak with someone was 30+ minutes! So I gave up and waited. When the day finally came, they decided that they could not deliver to my community due to it being on a hill. They had my address for almost a month and waited until after I took the day off work and waited 2 hours before they decided to tell me! Then they asked if I wanted them to bring it on a small trailer. If that was an option why didn't they just do that to start with??? So they said if I would wait at home another hour it would be there. 2 hours later they delivered an empty box!? They had no clue I was waiting for my stuff. They finally found my box and delivered it a day later. I have yet to open all the boxes so I am hoping nothing is broken. During this experience I received at least 10 crazy phone calls from different offices wanting to know things like when they could pick up my emptied box AFTER they had already picked it up!? The left hand does not know what the right hand is doing. If you use them understand it will not be a smooth experience. And be sure to add up all the little charges to see what it will really cost you. I will definitely try a different company next time. I have lost all faith in U-Haul.

Rating:

1.0

I don’t think I should have to pay for rental since only 1 of the requested 2 boxes were ready to empty out last Thursday. I was told since both requested boxes weren’t ready I would get a credit since I will now have to make another trip there & rent another uHaul. Please advise!

Rating:

5.0

The entire crew at this location makes me want to go buy a bunch of stuff just so I can store it there. They are friendly, knowledgeable, and always make you feel like they are glad to help you.

Rating:

5.0

Everything was great will definitely consider U-Haul storage again if we need it

Rating:

1.0

I have to rate the experience very low based on my interactions with the store manager. I am a business owner and the way he handled himself while we were trying to resolve an issue makes him a liability to your business. We will be looking into filing a suit against this location.

Rating:

5.0

Zachary was friendly and attentive helping us get checked in and to modify our reservations on short notice. Kenneth was beyond helpful and above expectations in making sure we had anything and everything we needed to unload our uboxes into our storage unit. It didn't seem to matter what we asked or the answer was yes and the response was immediate.

Rating:

5.0

Excellent, friendly service from drop off to pickup to delivery! I highly recommend u-haul!!

Rating:

5.0

The staff on both ends were extremely friendly and helpful. The storage unit was clean and easy to access. One recommendation if possible if someone could close out the account on line and not have to go in unless there is an issue.

Rating:

5.0

I was glad I was able to get my unit a day early. Staff was kind and helpful. Would use again in the future.

Rating:

5.0

Kenneth went above and beyond to help us, he is highly skilled in customer service and is joyful while he helps you! Very much appreciated.

Rating:

4.0

I could always stay in touch with them and they did their best to accommodate my needs.

Rating:

5.0

First month rent free was a surprise, and very affordable when you need a place for a short time. We stayed 2 mos. while waiting for escrow to close. Thanks

Rating:

3.0

Kenneth was a big help I thank God for him he saved my day. He is awesome he rocks

Rating:

5.0

This was perfect for a single person, you delivered the box I filled the box, you picked up the box and held in storage until my home was completed then delivered my box to my new address. Everyone was kind & courtesy. I highly recommend U Haul.

Rating:

2.0

I was charged a extra month for service. After requesting a refund, i was charged again for another month instead of the refund. At this point I have received a one month refund and now awaiting the other month to be refunded. After five crew is more interested in hanging out with coworkers instead of helping their customers. The manager seems to avoid face to face resolution I left there feeling insignificant.

Rating:

5.0

Trevor saved me. He didn't have to, but he truly came to my rescue. He deserves a raise.

Rating:

3.0

When asked to send 3 pictures of where to place the U-boxes I was unable to access the website to do this. Sending pictures via text is much simpler. This caused a one day delay in delivery. Remember, those moving in only have cell phones and not all have smart phones.

Rating:

3.0

Everything was above excellence except for one thing but it’s important. We are old. We were not warned that this was an upstairs unit with no elevator. If we had not hired mover help we would have killed ourselves. Very unacceptable that we were not informed in at least 2 ways and at 2 different hiring stages that this unit was up a steep flight of stairs.

Rating:

5.0

Derrick was the person who spoke with me on the phone and set me up with a storage unit. He did a great job explaining what the options are. When I went in to the store Derrick was the one who continued to help me with the process. He showed me two options and from that I was able to make a good decision. He then took me over to the location and made sure I knew how to do everything. Great service.

Rating:

4.0

Not much

Rating:

2.0

I'm not a new customer, I have been a customer for over 2 years. I have been enrolled on autopay for that period and not had any problems. I recently changed cards and that is where the problems started. I called and spoke with an employee who updated my card info over the phone. I thought all was good at that point. Weeks later, I got a call from a lady saying my bill hadn't been paid? So I went to the center and physically updated the card with an employee. 3 days later, I get an email saying my bill hasn't been paid and I am getting a $20 late fee. I responded to the email, and didn't hear back until the young lady called me back and we updated the card again. It would appear that it took me 3 tries to do task as simple as updating the payment method. My time was wasted as well as the time of multiple employees there.

Rating:

5.0

I Had 1452 & 99% Of The Time The Alarm Would Go Off Even When I Swiped My Card. Every Single Time..

Rating:

5.0

Our storage unit was located inside give old office building and we didn’t have access to the area in the beginning. Then they finally got the key pads set up where I could gain access. The owner informed me they are supposed to open the double doors during business hours prior to the key pads being set up. I had to call twice for someone to come open the doors for me to gain access

Rating:

5.0

great

Rating:

5.0

The alarm went off every time I opened the door. Didn’t matter that I signed in snd out every time!

Rating:

5.0

We were walked to our storage unit and shown how to use the access card and the exact unit. They're was even a free promotion for a storage lock and a month free rent.

Rating:

2.0

Over the last two or three years I've been a customer at Uhaul I've realized some of the workers are just angry bitter people. I won't get into detail because it would take to long but I will do my best to find other rental company's and storage needs in the future. Unfortunately there's not many others out there, which is a shame.

Rating:

3.0

Was not aware it was upstairs storage. STEEP stairs! We are 60 year old people and should have had an option.

Rating:

5.0

Always Nice, & Smooth Experience... Just Like 4 Years Ago!! & Accommodating, Cause They Were Outta My Other Unit..! THANKS

Rating:

5.0

Keisha was very helpful.

Rating:

5.0

We shipped a U-Box from the Midwest to Alaska. Our shipment arrived ahead of schedule with time to spare!

Rating:

5.0

Notify when box is ready for pick up.

Rating:

3.0

The wait times in line waiting at the front counter is unacceptable

Rating:

5.0

I tried to use two recent rental contract numbers to get a month free and neither would go through online. I am now going to have to call or come in person to try to work that out.

Rating:

5.0

TOO many furniture pads! Not enough room for my boxes and items....had to return more than half to the store upon packing. Customer service IN PERSON is great. They do a great job, yet at both Colorado and Missouri they are understaffed. Getting ahold of a location is IMPOSSIBLE! I tried to call the store on many occasions, never got through. Tried to chat online to get help, to no avail. Had to waste time going TO the location to schedule delivery and pick up and ask questions. Hours wasted holding for a phone call never answered- Love the U-Box option. You need to market this harder. the college option and quick move is awesome. Need to give more options for delivery fees and make them more accessible. Make the fee more affordable (MO was great, CO was three times higher!) I will consider this again if I have to move more than across town in my future.

Rating:

3.0

Had a van who was working on electronics or something blocking the entrance to storage unit so had to carry our stuff around it! Tried call button but no one answered to.get it moved.

Rating:

5.0

Bailey was great, could not have been more professional and helpful

Rating:

1.0

Have a dependable delivery truck so customer doesn’t get delivery pushed back over a week

Rating:

5.0

Everything went as planned

Rating:

5.0

Everything was perfect from beginning to end. The staff was great and very efficient. Keep up the good work guys!!

Rating:

4.0

Transmission bad.. rough between 1 & 2 gear. Needs service before sent out again

Rating:

5.0

All the guys here are very knowledgeable and helpful!

Rating:

5.0

The website ordering of my hitch was, OK. It did not correctly order the parts to be ready on the scheduled day. Nor, never sent a reminder of the installation date. To obtain my trailer hitch I had to make two trips to UHAUL. One trip on my scheduled day to find the wiring harness did not come in. I then had to leave and come back the next day, while the part was ordered. I finally spent more than four hours of my time over two days and more than 50 miles total driving to have my hitch delivered to the store and installed. The install took about an hour and a half. This was fine. The staff was very professional and courteous. No Purchase: At the store, I tried to buy a combination round lock priced at $14.95. However, the computer system was then adding an additional $3.00 plus, total cost over $18.00! Staff could not fix. I did not buy the lock from UHAUL.

Rating:

5.0

The service is phenomenal

Rating:

3.0

I had a good experience until 2 months after I checked out of my unit. Even though I had made sure to let the staff in the office know I had vacated, 2 months later I received many phone calls and my secondary contact received many phone calls saying my rent is late. It still hasn't stopped even though someone I spoke with said they'd update the system.

Rating:

5.0

I have not had a good experience with U-haul in the past, but I was extremely pleased with my whole experience with U-haul this time. Thank you for helping make my moving nightmare more tolerable with the utilization of your services.

Rating:

5.0

The customer service at this location was excellent. The employees were efficient and very helpful. The equipment was well maintained. We will definitely choose this location above others in the future.

Rating:

3.0

Nothing.

Rating:

4.0

There was a wait when we arrived but suddenly after one guy came in there were 4 or 5 others. The guy that was helping us was moved over to help a problem and we were in limbo. Now once they got us started it took 5 mins before we were done and on our way with the truck. So that was really nice.

Rating:

4.0

I originally rented the 5x7 utility trailer with ramp but for some reason couldn’t get the lights to work on it, so I had to rent the smaller box truck to pick up a refrigerator which they said would stand up in because it’s height was 6’2 (not including the sliding door... )had to lay the refrigerator down and now I have to wait 48 hours before I can turn my refrigerator on. My rental ended up costing me way more also.

Rating:

5.0

Kenneth the general manager is extremely competent and courteous.

Rating:

5.0

These guys were understanding of my bad situation at pickup and helped me to direct my issues

Rating:

3.0

The pick up was dirty. The attendance checking us out would not walk around the pick up. Several dings on it the cargo light inside was painted red.cockroaches cralllin everywhere While we was working the sheriff pulled us over and told us the pick up was stolen. After a hr we got everything squared away. I have spent good money with u haul this year and by far the worst experience ever

Rating:

4.0

Nothing

Rating:

5.0

make sure they know that automatic lights on cargo vans do not turn on the tail lights as I was pulled over by highway patrol officer during my trip.

Rating:

5.0

All worked out very well☺️

Rating:

5.0

The passenger side tail light blinker did not work.

Rating:

5.0

While moving my two huskies got out the night I was using the uhaul I was supposed to have it back the morning after before 11am but found my two huskies dead by the highway at 8am. I called and asked if I could return it later and they were very understanding and let me turn it in before 2pm. Thank you

Rating:

5.0

Nothing everything was great!!

Rating:

5.0

Contactless rental worked excellently

Rating:

1.0

I reserved 2 furniture dolly’s. The girl that checked me out said to go outside while she gets the truck. She pulled up with the truck and said here you go and started to walk off. I asked if the dolly’s were in the back of the truck and she said oops, I forgot. She left for 5 minutes then came back with only one. She said that’s all they had and that I needed to go back inside to get a refund for the dolly I didn’t receive. I stood there for five minutes while she attempted to process a refund. It turns out that she did not know how to do it and ask the manager that was hiding in his office how to do it through an intercom system. She still didn’t know how to do it and finally I said, just give me a regular dolly, I need to go. She did and I left.

Rating:

5.0

Nothing. Everything went very well from the start of the process to the finish. People were friendly, polite, and very helpful. A plus rating!

Rating:

4.0

I received a message the day after the trailer was returned, inquiring as to when I was going to return the trailer. This was pretty concerning, but a phone call revealed an error in the office.

Rating:

3.0

The staff isn’t helpful.

Rating:

1.0

The address and GPS directions took me to the new location, however no one was there. It was not at all eveident that I needed to go across the street! I spent over 15-20 mins trying to figure out what was going on and finally called customer service and after another 10 minutes, was finally given the key I would not recommend the mobile app to pick up the rental van.

Rating:

4.0

I was upgraded from a van to a 17' truck because there were no vans available without any issues. The truck was clean but seemed to need some attention in the maintenance department, it struggled to accelerate and shift gears, I was glad that I only needed it for a very short in town move and not for a long highway move.

Rating:

2.0

Have the equipment that’s been reserved ahead of time actually available.

Rating:

5.0

Everything was handled very easily and the truck was very clean. The people we dealt with were friendly and professional. A very nice experience. Thanks.

Rating:

5.0

Checking in on line really made things so easy!

Rating:

5.0

I can’t think of a thing

Rating:

5.0

Nothing. Having the moving blankets available was nice. We moved a piano and I didn’t think I needed them but they came in handy.

Rating:

3.0

Charged for an appliance dolly I never received and a starter ball that didn't work with my truck. I didn't receive a credit as indicated.

Rating:

3.0

The questions here do not cover my concern. I am thankful that I emptied out before this happened, but there are trucks parked up against the units where I was and only enough room for a person to get through. Just days before this I moved large furniture out of there and would not have been able to the day I closed. The other part is U-Haul in general is the slowest truck rental and storage I have ever used, I have used U-Haul a lot in the past few years. While staff are very friendly, you think doing everything online will get you in and out.....nope I’m at a minimum there for at least 40 minutes for any transaction. I tested this theory by renting a U-Haul truck from a local gas station. I was in and out in 5 min. At the actual U-Haul stores and I am have been to in multiple states, anywhere from 40 minutes to almost 3 hours....

Rating:

5.0

Staff very friendly and helpful. Fully explained the new construction situation and made everything very clear. Well done!!

Rating:

5.0

from a week out with a personal phone call to check on what we would need to all the help as we made our way across the country and unloaded in our new state. This location, Taylor and his staff have been amazing.

Rating:

5.0

Kenneth was a huge help ! Outstanding customer service above and beyond!

Rating:

5.0

Thanks and great customer service

Rating:

5.0

Every employee I dealt with was friendly & knowledgeable. If you’re in need of storage or uhaul rentals, they are the ones for complete service

Rating:

3.0

Question 6 above asks if I would recommend storing with U-Haul to a friend. "Yes" and "No" are the only two answers. My answer would technically be "maybe." Staff were cold, disinterested, and less than friendly. Staff was not forthcoming with information and had no interest in selling a lock to me. I had to supply three sets of ID and list three personal contacts before being allowed to rent a space for two months, even though I was paying in advance. The price for the unit was extremely high - $156.00 per month for a space barely the size of a one-car garage is ludicrous. In fact, we emptied this space at U-Haul because we were finally able to obtain a much less expensive storage space elsewhere in town (Covid had many businesses shut down at the time I initially rented). Overall, my experience with U-Haul is average. The space was clean, accessible, available, maintained, lit, odorless and functional. The facility itself evokes no ill-comment from me. Staff and pricing leave something to be desired.

Rating:

5.0

Much easier rental process then other storage facilities.

Rating:

5.0

This was a traumatic move, but u haul certainly helped make it more pleasant. Thank you to all at u haul. You guys are awesome . Candee Hale

Rating:

5.0

Great experience

Rating:

5.0

Quick and easy process.

Rating:

5.0

Lots of good people there. Glad I was able to do business wiwith you. Very convenient. I moved almost 2 blocks away from your store. Thanks again for the great help and great people.

Rating:

5.0

The process was very quick, convenient and affordable.

Rating:

2.0

W,hen I rented it I was told it was climate controlled and late spring I found out it was not Every time I went to access my unit I had to get someone to find out who was parked in front of my unit very time consuming and Extreamly aggravating I would never rent another unit there

Rating:

4.0

JJosh helped to straighten out problem over lost lock and was very friendly and courteous. First time doing business with u haul, and was very pleased with them.

Rating:

1.0

Move out was 7 days before due date; was never able to get a hold of someone via phone to notify so did move out stuff online. Took ten days instead of 48 hours to finish. Overall experience was terrible and full of stress.

Rating:

5.0

I had my storage units at U-Haul for almost 4 years and had a great experience. Never had to worry that things were getting damaged or worry about the security of my items. The app made it super easy to manage and the move out process was super simple.

Rating:

5.0

Your staff are courteous and professional. A joy to work with!

Rating:

5.0

Very friendly Mgr & staff!!!

Rating:

5.0

The unit was very clean and well-maintained. The Keypad entry was easy and the facility is secure. The staff here is great! Everyone was friendly, professional, and helpful. Kishyli is wonderful!!

Rating:

5.0

Great staff very helpful

Rating:

5.0

Plain and simple Dexter is number one. They say if you ain’t first you’re last. Great service from Dexter as always. Shake and Bake.

Rating:

4.0

Renting unit was very quick because I already have an account with U haul and was just transferring from one facility to another. Also, didn't expect to get first month free since I did not see any advertisements for it and companies, for example cable companies, usually focus their specials on new customers, not existing.

Rating:

1.0

Unaware of my lack of 24 hr access until I was unable to access the unit which wasted my time and the truck I rented was garbage and had dead battery immediately after loading it which wasted time

Rating:

5.0

Amanda was prompt and helpful. She was great to work with. Unit was clean upon opening. Definitely recommend.

Rating:

5.0

Amanda did a fantastic job, very courteous and professional. I recommend this center based on her performance.

Rating:

5.0

Amanda was prompt and professional. I was in and out of there quickly and I got the storage unit that I needed. Based on her performance I would definitely recommend this U-Haul Storage Center.

Rating:

3.0

Well I didn't like always asking the employees to move a van just so I could get into my unit. On my storage unit there was only one way to lock it. Kinda shady if you ask me.

Rating:

5.0

Super friendly, convenient, secure, everyone knew their stuff. I had to use storage, rent a truck twice, and move to a new apartment. These guys made it so easy by getting it all done in one place!

Rating:

5.0

Very thankful for their customer service

Rating:

5.0

Totally impressed with U-haul at this location. Everyone was helpful and very friendly. This was an easy experience. Will recommend this to anyone who needs to rent.

Rating:

5.0

I will recommend your services to everyone! There's not enough words to express our gratitude for the kind wonderful service you gave us. The people that work for u-haul should all get a big high 5!!!

Rating:

5.0

Employees were very friendly and helpful in our case we were told rent 1 way you get free storage. Our reservation wasn't excepted at the other location. But this location made everything alright. Thx

Rating:

5.0

No comment

Rating:

2.0

After I cancelled and emptied the locker well before end cycle. Spoke to them and they stated no more charges. They billed me for another month. So you guys charged 2 months for using 3 weeks! Why?

Rating:

2.0

I was given the wrong storage unit on paper, and when I went to pick up my possessions, most of them had been stolen. The manager was very nice, but there was not much he could do for me.

Rating:

5.0

The guy that this location was very helpful I was late returning my trailer to another location and he helped me get a storage unit and return the trailer to this location to avoid late fees.

Rating:

5.0

Very friendly and helpful staff

Rating:

5.0

Everyone is very helpful and friendly.

Rating:

3.0

My only issue is that the unit had a leak and some of my belongings got wet and ruined

Rating:

4.0

Great service. See you again on May 15th!

Rating:

5.0

Very helpful and friendly staff. Well organized facility.

Rating:

5.0

Very helpful and friendly.

Rating:

5.0

Bailey was absolutely incredible to work with. I was very impressed with her helpfulness and willingness to accommodate our needs. She is upper management material

Rating:

5.0

The guys were very helpful and very friendly! Yes I would recommend them to anyone! I couldn’t of asked for a better experience all the way from Anthem, Arizona to Springfield, Missouri.

Rating:

3.0

The roof leaked and some of my things were ruined and moldyw

Rating:

5.0

Great Experience all around

Rating:

2.0

Poor customer service, numerous phone calls with everyone quoting different rules and policies. was told I would only pay a 1 time fee for ubox trailer and was charged for multiple days, service lied

Rating:

3.0

I rented a storage unit there and was not given clear instructions of where it was located. Had to go back to the office for further directions. The personnel were not very helpful & were indifferen.

Rating:

5.0

Very helpful in scheduling delivery in advance from cross country and called numerous times to keep me updated. Ubox was delivered on time and no damage to contents.

Rating:

5.0

The employees were very friendly and went out of their way to help me.

Rating:

5.0

No comment

Rating:

5.0

The entire staff was helpful, responded quickly to questions and was both friendly and efficient

Rating:

5.0

They delivered and picked up u-boxes to me 80 miles from Springfield. The young lady contacted me by text. I was able to communicate directly to schedule. Service was perfect!!

Rating:

5.0

We were thrilled with Bailey! She did an amazing job getting the UHaul Box to us & promptly getting it picked up when emptied! She did a wonderful job communicating with us so we knew exactly when her

Rating:

5.0

Great service!

Rating:

5.0

Great service!

Rating:

5.0

This is the second time I've used your u boxs to move. I had excellent service from both crystal in Boise & Baily in Springfield! Great gals to work with! Thanks!!!

Rating:

1.0

Access to the unit was absolutely horrendous. Workers are great, management is non-responsive. Would never deal with again.

Rating:

1.0

I have had a horrible experience from the beginning. Jacob was extremely rude. I called the 800 number and made a complaint. The said someone would be contacting me within 3 days. Still hasn't happen

Rating:

5.0

Bailey was extremely helpful! She went out of her way to make things work. The entire Uhaul experience was really good. Everything was on time and the contractors helpful. Thanks, Bailey!!

Rating:

4.0

Thank you.

Rating:

4.0

Delivery was speedy and bailey was terrific. thanks

Rating:

3.0

Everything I moved out had mold and mildew on it. I didn't see an obvious leak but it was damp enough to grow the mildew. The staff was not particularly helpful but the manager was very helpful.