The only thing was price ended up being more than quote and was charged more than my receipt?? People were really nice in the office. The gal that was there on picking truck up was awesome. That was Tuesday at 1100Sandra B.
Customer Reviews for U-Haul Storage at River Road
Eugene, OR 97404
(1/4 Mile South of Awbrey Park)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Shawn A.
The trailer I rented was clean, but it was pretty old. I had no issues with the rental, it worked fine for my job. Cali, the GM, was very helpful, pleasant, and clearly proficient at her job.JOSEPH S.
El cliente no dejó un comentario.Debbie W. | Overall Experience
El cliente no dejó un comentario.jeff l. | First Impressions
El cliente no dejó un comentario.BRADFORD H.
El cliente no dejó un comentario.DIANE M.
El cliente no dejó un comentario.DAVID H.
Awesome thanks for your help. They are real professionals and true to there customer service. Thanks for the experience.GEORGE L.
El cliente no dejó un comentario.Claudia W. | Overall Experience
We rented a uhaul everything was with the exception of the general manager calling at 603pm we were literally already in the parking lot. Don't be late at all at this location. I have storage there and have for over a year. Plus have rented uhauls 3 different times in the last 8 months. I have never paid my storage late and there has never been a problem with any equipment I have rented.MICAELA MARIEIDT R.
Placed reservations for the largest storage unit only to arrive to be told there were none available. Or the 5x5 size either.. I was there with a full truck and now overwhelmed. Told that the system continues to allow reservations even when they are full so not their fault!!!!. Then he suddenly found 2 mediums size. Now I have to pay for 2 containers. Then I needed a 5x5 which his associate found the next day. Amazingly. I am rating for the people but your reservations system sucks! Looks like those car dealers where you come in for the $400 model. Then their all sold and you end up buying the $1200 model as the next lowest price. Total scam.Elinda G. | First Impressions
Very professional and very helpful.JAMES B.
Very good ecperianceRodney R. | Overall Experience
courtney helped us and she was fabulous!!!PAULA B.
Calli is awesome pure professional does her job very well..Gary H. | First Impressions
El cliente no dejó un comentario.James W.
It was a great experience for me from start to finish. My job ended from Covid , so it was a hard time. The staff made it so easy , it was a breath of fresh air. Gracias.Teala M. | Overall Experience
Very friendly people and got my equipment ready very quickly.DAVID S.
El cliente no dejó un comentario.Jay P.
Both gentlemen that helped me were fantastic, nice polite, professional!Patricia S.
El cliente no dejó un comentario.ALFRED MICHAEL S.
El cliente no dejó un comentario.DAVID BRUCE H.
Great service although the assistant manger was rude and needs more customer service stills and didn't want to help me in my request ,si I waited for the general manager she was great and so was the evening staff had great customer service.ARACELI M.
Terrible! I lost the key to the uhaul truck, I got locked out putting the last piece of furniture in my unit, now I have to go back and look for the key, nobody told me I have have limited access being new. I still have a long drive ahead but now that's postponed by hours....Dion M. | First Impressions
Truck cab area was not clean. The rest of the truck was in good shape.Monica M.
Everyone there is super helpful and friendly!PATRICIA GARNER S.
El cliente no dejó un comentario.DAVID J. | Overall Experience
El cliente no dejó un comentario.COURTLAND B. | Overall Experience
Great experience. I needed it a few more days. The phone experience, with multiple call drops on the other hand.. (not so good). But, the Uhaul website was easy to navigate and extend the truck use. It would be nice if you had a punchcard for multiple rentals, or even weekly discounts for extended use. I would HIGHLY recommend the rentals to a friend though. And I would tell them to go to the River Road location! Justin Giese was the person that took care of me. I hope he sees this, (or the boss buys him lunch or something!). He had GREAT customer service, and was very Professional!!!!!! Wayne 541-868-6602Wayne C.
Website is getting obnoxious with all the up-sell making it challenging to just make a reservation for what you want and where to pick it up.DAVID S.
Have desk people ready to help when you open in the morningRichard P.
Extra day charge when I was told I could bring it back by beginning of next day shiftTASHA R.
El cliente no dejó un comentario.Andy C.
Excelente customer service!DIEGO CAMELO L.
Luckily I was called the day before. My reservation was in Santa Clara River Road, not Corvallis. But overall, great!STEVEN CHAPMAN H.
Once I finally found this location to return vehicle the experience was organized, quick and staff very friendly.JEFFREY RAYMOND T.
Returning the truck was incredibly fast and easy!Margaret E.
Quick drop off, friendly and helpful.Craig L.
Always great service from this store!MATTHEW JAMES M.
Really was impressed with the general manager, Calli. She was very helpful and personable! She made our whole experience easy and enjoyable.christina r. | Overall Experience
Get sirus radio for the trucksMICHAEL EDWARD S.
El cliente no dejó un comentario.JESSICA W.
Employee was great, helped me change my drop off location in a pinch. Nice to be able to explain my situation in person rather than on hold forever with customer service. Very pleasedalek p. | First Impressions
. We rented this unit 02/2021 in anticipation of a move. Put everything in this unit that we wanted to be packed away safely. Our alarm sounded as if we accessed the unit even though our key card was not used to enter the building. Management said they get so many FALSE alarms that they don't check them. The woman that they believe robbed us entered the building with her key card a few minutes before office hours end at 7:pm. We were told by management that she has limited access to office hours ONLY for a reason unknown to us. (perhaps she is a criminal) She brought two men with her in ski masks and robbed us per the security cameras in the building. They got on top of the units and cut the cage back, used a tool to remove the door, and proceeded to rob us until after 9 pm. We did not know this until 11 days later when my husband went to the unit to get some things and found that the door wasn't locked. This woman still has a key card and access to the building as they cannot GET A HOLD OF HER. We moved out of the unit with 85% of our belongings stolen as the cage was not secured a day later. I have bit my tongue being quiet but if you have any thing of value there, GET IT OUTEVELYN M.
Give Derek a raise, he did a wonderful job.ANTHONY MICHAEL B.
The operation at this location is well maintained and staff is helpful. The truck was clean but the steering needs work as it was very difficult to keep it from drifting side to side. In my opinion the truck is not suitable for an extended drive.CARL H.
El cliente no dejó un comentario.BRAD B.
El cliente no dejó un comentario.NOAH R.
El cliente no dejó un comentario.Maxwell D.
El cliente no dejó un comentario.Robert W.
I had an appointment at 9am. Was there a hour waiting for the trailer. I got to where I was picking things up and needed the trailer and it sneed like weed. So now everything I moved smalls like weed. The customer service was pitiful, the quality of care was pathetic, combine this with all of the BS I went through to get the trailer and this. Incredibly unprofessional.MARCUS L.
El cliente no dejó un comentario.Jason S.
I reserved 36 boxes and only 26 were available when I picked up, this was very inconvenient because I had to scramble to get other boxes to fit my stuff. I wish I would have been notified prior so I could make other arrangements. I really liked using the reusable boxes and definitely prefer them to cardboard.Danielle D.
Hire some help. An hour wait for picking up equipment is no okay.Jaynese H.
Great location and excellent service!Mary S.
El cliente no dejó un comentario.Jamie L. | First Impressions
I turned this vehicle *rental in a day early before close. Yes it was there the next day at the specified time, but I believe I was given a price at turn in of 367.00, figured I got a little break cause I turned it in early and cause I rented a storage locker. This is sort of disappointing, the truck / cargo van was wonderful to drive, it was choice, I would have rented it gladly knowing everything I now know. A statement that I wouldn't make always, there is often remorse. Now I did agree to the price in the beginning, and I did expect to pay that amount, but getting it back early felt like it deserved a bit of a break. However, if that is the only departure from my expectations, I suppose I won't complain too loud, but I feel a bit of a complaint, *though your vehicle was outstanding, and the service was amazing, and it was what I needed / wanted at the time, even though the rental was fantastic, and even though we detailed the van prior to returning it, I think there should be some recognition. I recognize the world class service. I don't feel fully recognized that I went out of my way to return the vehicle full of fuel and detailed EARLY. Gracias.TIMOTHY B.
El cliente no dejó un comentario.Janette C. | First Impressions
Staff were amazing, vehicle was to drool over, better than impressive. Check in and out were easy quick. No bad words anywhere.TIMOTHY B. | First Impressions
Walked in without a reservation, picked up a small trailer for a quick furniture move. Derek at the front counter was professional, and friendly and had me on my way within minutes.JORDAN W.
Good place. Need more moving carts but not that big of deal.Kaitlin P. | Overall Experience
Personnel was the most helpful I've seen. Fabulous!Cheryl R.
El cliente no dejó un comentario.Pam E.
El cliente no dejó un comentario.Paul C.
The only complaint I would honestly have would be related to the other customers, but when all is said and done, every human has their own struggles in life, and if I go around bashing strangers, than what would that define me as? I really appreciated the service you provided, and will be back again if I need any of your services again. :-)Michael P. | Overall Experience
El cliente no dejó un comentario.Asa M.
El cliente no dejó un comentario.BRAD B.
Noticed lots of units tagged for non payment. And units are in high demand.Amy L. | First Impressions
Only a slight issue with office personnel staffing levels. Those in place are friendly, knowledgeable and helpful. Would like to see more staff in place during crunch times. Other than that slight inconvenience this is a superior facility with solid personnel. Oh yeah, did a very good job on my class III hitch installation-on time and better than local market rates.JOHN F. | Overall Experience
El cliente no dejó un comentario.KRISTEN D.
I made the reservation for pickup at a different location, who had no clue. Sent me to the River Road location which was staffed be professionals, very happy with the way they picked up the contract.EDWIN W.
El cliente no dejó un comentario.ANDREAS CARL S.
love the people who work thereKATHRYN B.
El cliente no dejó un comentario.THOMAS H.
El cliente no dejó un comentario.SANDRA LYNN L.
The Manager, Callie, provided excellent, friendly service. She is an asset to your company.MICHAEL FRASER F.
Friendly and efficient. Drop off was a breeze.Rick H.
El cliente no dejó un comentario.Wayne G.
I have always had excellent service at this location. I am so glad it is near my home!MATTHEW JAMES M.
The service was fine. The gas leak in the truck was unfortunate but they handled it well.Jaynese H.
Everyone was efficient and professional. Great personalities too! Good experience. Thanksleo D.
It sucked that the one-way amount with so much more than that to a mount. And then I couldn't just drop it off in Gresham. But other than that the interactions were greatAngie K.
very well organized and helpful.susan M.
My contents were stolen in Feb and I was never notified . I am beyond descriptive words for dissatisfiedMadelyn H. | Overall Experience
Very nice facility and check in & return staff were coup efficient and fastðŸ‘KEVIN O.
Very friendly, efficient and helpful staff.Douglas F.
El cliente no dejó un comentario.Jeffry R. | First Impressions
El cliente no dejó un comentario.Ryan L.
The gal working the day I picked up the equipment went above and beyond!James A.
El cliente no dejó un comentario.WENDY RAE R. | First Impressions
They forgot the dolly in the back when I left but it was ok. I called them and they made sure to not charge me for something I did not useGian S.
The staff was so so helpful and allowed us to borrow a dolly for a few hours snd was so helpful!!!!Patricia H. | First Impressions
The trailer is heavy and should have a tongue Jack of some sort. It's very inconvenient to use your own back strength to lift the trailer. Otherwise, very satisfied and I will be happy to come back again.LELAND COTY DAVI B.
El cliente no dejó un comentario.Nancy M.
great serviceMike B.
El cliente no dejó un comentario.Jeannette Z.
For my first time getting a storage unit by myself, I’m really appreciative of the patience the staff exhibited, and look forward to using these facilities in the future.Kayla L. | First Impressions
El cliente no dejó un comentario.Buckley R.
El cliente no dejó un comentario.LIONEL W.
Windshield was dirty.JAMES J.
El cliente no dejó un comentario.REMON R.
El cliente no dejó un comentario.Jeannette Z.
El cliente no dejó un comentario.Timothy G.
Go out of business!!!! I will never use you all again. Budget is so much better!!!!LK D.
Our pickup location was changed from a location that was much closer to us then the one that was changed to. We were not informed of this change , I inadvertently found this info inbedded in an email and had to call cs and waited about a half hour to speak to someone to confirm this change to our pick up location.CHRISTOPHER RYAN F.
El cliente no dejó un comentario.Dean C.
GraciasTROY DEL S.
Keep it upjAKE W.
El cliente no dejó un comentario.WILLIAM W.
Very efficient and pleasant to work with! ¡Gracias!James R.
Nothing to improve. Shout out to all of your people there, both at pick up and dropoff. Top notch.Jon F.
Very clean. Secure access. Helpful staff.Paul H. | First Impressions
The Las Vegas location has very unfriendly staff that work in the office. The gentlemen that work in the warehouse / garage were great, but the office staff, especially Martha were very rude. I would definitely never do another ubox move. Lots of disconnect and confusion between uhaul offices and ubox department.Jennifer K.
El cliente no dejó un comentario.teresa M.
El cliente no dejó un comentario.HOLLY W.
El cliente no dejó un comentario.Moina S.
El cliente no dejó un comentario.Robyn S. | Overall Experience
El cliente no dejó un comentario.michael o. | Overall Experience
Inside of truck was a little smelly and a bit dirty.Abigail V.
El cliente no dejó un comentario.BONNIE S.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.JAY DAVID R.
El cliente no dejó un comentario.Larry P.
Only problem was I had to drive the truck an extra 20 miles to the location in north Eugene because the original destination in Glenwood was too full of trucks. Kind of inconvenient. Otherwise, the River Road location was excellent.GEORGE D.
Hire more people like Cali!!!TIMOTHY CHARLES J.
El cliente no dejó un comentario.Sherwood K. | First Impressions
El cliente no dejó un comentario.PAM T.
Fast and easy with a great staff that was extremely helpful.Caitlin l. | First Impressions
El cliente no dejó un comentario.breanna L. | Online Move In
El cliente no dejó un comentario.Lainey R. | First Impressions
El cliente no dejó un comentario.DAVID S. | First Impressions
Staff is always very courteous and helpful whenever I’m there.Peggy O. | First Impressions
El cliente no dejó un comentario.Skyler W. | First Impressions
El cliente no dejó un comentario.Annie G. | First Impressions
El cliente no dejó un comentario.Christina G. | First Impressions
El cliente no dejó un comentario.Austin K. | Overall Experience
If I ever need a storage unit again, I will most definitely be coming back to this location for one. I had nothing but the best service and Calli and the staff made everything very easy for us while we were displaced due to the Holiday Farm Fire. Thank you all so very much!Tiffani T. | Overall Experience
El cliente no dejó un comentario.Laura F. | Overall Experience
El cliente no dejó un comentario.Harley A. | Overall Experience
El cliente no dejó un comentario.rhonda m. | Overall Experience
El cliente no dejó un comentario.Bethany T. | First Impressions
I had an excellent experience at your location on River Rd. in Eugene, Oregon. Very professional and courteous staff I loved the experience thank you.Edwardo R. | First Impressions
El cliente no dejó un comentario.Thomas K. | Overall Experience
El cliente no dejó un comentario.DORIS S. | Overall Experience
El cliente no dejó un comentario.tucker a. | Overall Experience
The staff was amazing , very professional, helpful and friendly.Teala M. | First Impressions
El cliente no dejó un comentario.John T. | First Impressions
Remember when I originally rented the storage unit. The staff was very friendly and helpfulJANE H. | Overall Experience
Great storage place, safe and secure, temperature controlled, but in the end management was not cooperative because we were going to use PODs for moving cross country. They wanted to place the PODs as far away from the front in the back which would have been inconvenient for loading and if it rained (this is Oregon) damaging. I stated my displeasure and said we spent a lot of money renting 2 units for a year and half to protect our furniture and now they just want throw our furniture out into the parking lot for staging and loading. In the end they put it in the front but as far away as possible. I even offered to cover PODs name with a tarp or they could have parked a truck on each side. Fortunately it did not rain and it worked out other than the extra distance to load. As to the employees they were great, helpful friendly and not bothered by PODs.Warren W. | Overall Experience
Facility looks brand new, staff friendly and helpfulfritz s. | First Impressions
Very friendly, helpful, and courteous staff. Facility exceptionally clean.Steve J. | First Impressions
Facility is large, clean and easy to navigate. Staff is very friendly and helpful.thomas k. | First Impressions
El cliente no dejó un comentario.Joanne D. | First Impressions
Great facility and location. Staff were excellent! Friendly and helpful!TIMOTHY W. | First Impressions
Thank you Calli to you and everyone at u-haul Santa Clara for making life a little easier during the last 2 years. I have been treated very well by everyone there! I highly recommend your storage facility. MarkMark A. | Overall Experience
Very helpful and friendly staff! Made sure to explain exactly how to get into the facility after hours for storage purposes.Austin K. | First Impressions
Cali was the best, always understanding and willing to go the extra mile without judgement. Very nice manager.Shelly H. | Overall Experience
El cliente no dejó un comentario.lora b. | Overall Experience
El cliente no dejó un comentario.Colleen A. | Overall Experience
El cliente no dejó un comentario.Heidi G. | Overall Experience
The staff was friendly and helpfulMichael M. | First Impressions
The man who helped check me in was so helpful and awesome.Jennifer m. | First Impressions
Hey were amazing,what they did to help us when we were struggling was a blessingSarah B. | Overall Experience
Ken was great - very helpful!Collin P. | First Impressions
Very nice storage facilityGail K. | First Impressions
Drive-through drop off was not available as described on web and the onsite signage didn't clarify why. We just copied what others were doing and it turned out okay.Wendy K. | Online Move In
El cliente no dejó un comentario.Colleen A. | First Impressions
El cliente no dejó un comentario.christina r. | First Impressions
What a great experience! Nice staff!Rochelle S. | Overall Experience
Clean and easily accessible, and a modern facility. Safe, staff was very friendly. A great place to store your things!Morning V. | Overall Experience
El cliente no dejó un comentario.Jeannette Z. | First Impressions
Staff was super friendly and knowledgeable. Facility was clean and warm.Grant A. | Overall Experience
Truly a great set up!Kathleen K. | Overall Experience
El cliente no dejó un comentario.Rachel R. | Overall Experience
I would never get a storage unit from UHUAL again. When I called for truck rental, they sold me storage. Very misleading unit was given to me. I requested a 10 X10 and had a rental at another facility that I cancelled bc I was told it would be the same. We showed up and it was a 10X7.5 with a column in the corner. Very unhappy with the storage experience and would never reserve with UHUAL again.Claudia W. | First Impressions
Great location, storage, and staff.Daniel B. | Overall Experience
I appreciate how helpful and friendly the staff were.Paul C. | Overall Experience
Best storage facility in Eugene by far recommend to everyone you won't be disappointed.Tracy E. | Online Move In
Calli is great! In addition to running a tight ship, she is consistently friendly and helpful. By taking the initiative, she made my life moves smoother and that made my life easier -- when I really didn't need any additional stress. Thanks!!!Robert M. | Overall Experience
We used U-Haul storage during the months between the selling of our house and buying our new home, We recommended the facility to friends who also rented a storage unit.janice c. | Overall Experience
El cliente no dejó un comentario.Shannon m. | Overall Experience
We drove a 26' UHaul truck from IL to OR & arrived at Santa Clara about an hour before closing to do paperwork for our storage units. I pre-registered for the largest unit & a lock online but at the facility they only showed a lock order. Thank God they had 1 unit left to rent to me. Then the polite assistant manager tells us the sliding doors would close in about 45 minutes & we'd have to move the contents of the 26' truck through a door (maybe 36" wide). We unloaded the truck as fast as we could & left the facility at 9 minutes to 10pm. It was absolutely insane! I gave the assistant manager & facility an above average stars but the Uhual website & UHaul corporate rules a below average score. How can they lose an order for a 10x15 unit but keep a $13.00 lock order? Obviously things are different here because in Chicago we'd have 24 hours access (so we could unload after hours) maybe they should tell customers that important fact when registering on line for their unit. I guess since my order for my unit was lost UHaul didn't know that it was important to tell us there was no 24 hr access & we'd have to unload a 26' truck through a regular 36" walk thru door. On a brighter note...the 26' truck was newer & drove wonderfully...so Thank you!Kim C. | First Impressions
El cliente no dejó un comentario.Katherine and tyler V. | First Impressions
El cliente no dejó un comentario.Nicholas J. | First Impressions
This storage is our favorite because it’s so clean!Garin R. | Online Move In
El cliente no dejó un comentario.Chelsea K. | First Impressions
El cliente no dejó un comentario.david c. | First Impressions
El cliente no dejó un comentario.Derek B. | First Impressions
El cliente no dejó un comentario.William S. | Overall Experience
El cliente no dejó un comentario.Sonya R. | First Impressions
Yes all excellent, wish many patrons wouldn't frequently smoke so close to the entry. I know there are already too many signs everywhere, but some might help regarding this.Eric T. | Overall Experience
The fact that you do not prorate move out time to me is thievery. I basically paid $90 for one week of storage. That to me is thievery, especially when you probably immediately rented it to someone else for another $90.jerry p. | Overall Experience
Fabulous Service and the manager Calli is wonderful, she helped us out and with truck rental and the storage unit. Very friendly and got everything set up quickly. She was always available to answer questions and help with anything we neededkoll m. | Overall Experience
El cliente no dejó un comentario.Jack S. | First Impressions
Manager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.WILLIAM HENRY Y. | First Impressions
Everyone was so nice and the first month's rent free promotion that you guys do is amazing thank youSavanna F. | First Impressions
El cliente no dejó un comentario.Lisa S. | Overall Experience
You need to explain the requ9rement for 3 Id's On your web site. I had to back the following day to complete the paperwork.Rodney R. | First Impressions
Not enough carts and too many people trying to use one elevator,Tracy C. | Overall Experience
I have used this Uhaul location for storage twice in the past two years and I love it!! The staff is friendly and super helpful! Even after they are done for the day and have seemingly closed up shop, they will totally help you out and never make you feel like it's a burden! Also, I absolutely love this locations General Manager, Callie!!! Thanks Uhaul of Santa Clara!!!rachel b. | Overall Experience
El cliente no dejó un comentario.Thomas K. | Overall Experience
This facility was extremely clean and we were very pleased with the security features.Kristin C. | Overall Experience
kevin is awesomeJohn F. | First Impressions
El cliente no dejó un comentario.Frank S. | First Impressions
Brandon checked us in- I was very impressed w/ his customer service, very polite and patient . He hit all the marks for great service and presents wellMadelyn H. | First Impressions
El cliente no dejó un comentario.Nolan S. | Overall Experience
Hand carts were scarce and ash was everywhere, but I realize that there was higher than normal due to wildfire evacuations so neither issue was unexpected. The staff seemed to be stretched thinKimberly M. | First Impressions
El cliente no dejó un comentario.Shawn D. | Overall Experience
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.Terese K. | Overall Experience
El cliente no dejó un comentario.DAVID G. | Overall Experience
El cliente no dejó un comentario.LAURA G. | Overall Experience
El cliente no dejó un comentario.Debra W. | First Impressions
El cliente no dejó un comentario.Dayna C. | Overall Experience
Very efficient was able to quickly move stuff into storage without any issues, only thing is there needs to be more room for vehicles unloading, wasn't enough room to back trailer up so we had to load it from the parking lot which wasnt a big deal, just would be better for more room or another place to unload from outside.Valerie N. | First Impressions
El cliente no dejó un comentario.Pamela M. | First Impressions
I thought the facility was well run and the staff was very enjoyable to work with on any problems.Robyn L. | Overall Experience
Very impressed with the entire setup. I've never seen anything like it! From.the autolights, courtesy carts, bathrooms, A/C, easy access, etc. Definately recommend this experiencerobin g. | Overall Experience
Staff were wonderful!Brooke T. | First Impressions
I was very upset to find upon arriving that the elevator was out of service. The desk staff did not alert me upon arrival despite my unit being on the second floor. When I asked why I did not recieve an email in advance to warn me of this inconvenience, it was brushed off. We had to haul all of our stuff down the stairs and pay other customers to help us carry heavy things. The manager did reimburse us for this cost, but this whole issue could have been avoided through communication. I would have delayed my move if I had known the elevator had been down for the past 3 days.Camille P. | Overall Experience
El cliente no dejó un comentario.Ole H. | Overall Experience
We had a great move in and storage experience with this Uhaul, but move out was challenging. We had to come back multiple days with our trailer because the elevator was constantly breaking or broken, so we couldn't get everything out with the 26' truck we originally rented. Most of the staff was super friendly and apologetic. The manager we met at checkin is really nice. But the weekend we were trying to move out, the staff was just grumpy and apathetic.Jacquelynn O. | Overall Experience
Reasonably priced and very clean, secure, accessible storage facility.Joshua M. | Overall Experience
El cliente no dejó un comentario.Terese K. | First Impressions
Cali was very helpful and polite but the nen there are rude very rudemelissa s. | Overall Experience
El cliente no dejó un comentario.Krysten G. | First Impressions
The gentleman that helped me was extremely helpful and friendly!! Very enjoyable experienceBrye R. | First Impressions
The facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.david c. | First Impressions
Staff were amazingChristopher B. | First Impressions
Your staff has amazing customer service. Keep up the great work.Andrea M. | First Impressions
Staff were helpful, unit very clean, easy to get to!! Love getting first month free!! Will use and recommend again!juanita h. | Overall Experience
El cliente no dejó un comentario.Shawn H. | First Impressions
El cliente no dejó un comentario.Tracy C. | First Impressions
Absolutely top notch! This is hands down both the best storage facility we have ever used (and we've had quite a few), and the best truck rental setup we have ever seen (huge parking lot with pretty much every possible equipment configuration available). The drive up unit we had reserved was not available, but they made up for it with a little more space in multiple indoor units. Going up the elevator was a little bit of a pain, but not having to pack stuff as tightly have me a much better attitude about it.Jacquelynn O. | First Impressions
El cliente no dejó un comentario.hannah h. | First Impressions
El cliente no dejó un comentario.Staci F. | First Impressions
Everyone was really nice and very helpful. Everyone. Callie, Ken Brandon and Justin. And I think it was a Preston on the phone one day. That is all the names I can recall right now. But all so nice to work with. We are not finished moving yet and may need another unit. And that is where we will go. Our son used one of your trucks and you let him use a hand truck. That was very helpful for we was helping them to move. Thanks so much Cal and Connie Fullerconnie F. | Overall Experience
Calli and other staff were very helpful in helping me get the best rate possible for a long trip I had to make. I also took advantage for the free month of storage. Facility is very convenient, clean and secure. I have recommended the Santa Clara Uhaul services several times already.christana P. | Overall Experience
The recycling area was genius. I think more places should do that!Danelle R. | Overall Experience
They made moving and storage easy:)Tenacity M. | Overall Experience
good place to store belongingslarry b. | First Impressions
El cliente no dejó un comentario.Terry W. | First Impressions
Great storage facility. It served our needs very well.Stuart P. | Overall Experience
El cliente no dejó un comentario.victoria g. | Overall Experience
Calli made the selection and check-in/set up very easy and simple.Phillip L. | First Impressions
The man that helped us was very patient. THank youNORMAN C. | First Impressions
The entire staff was always very helpful and friendly, I definitely will use this place again if I ever need to!Larry S. | Overall Experience
Asked the staff in okc if i could bring uhaul back to any local they said yes just had to call nope find out i have to go to a specific uhaul. Then try to return truck using after hrs map nope wont read my local in the parking lot. Then i have to use an elevator to take my stuff up.plus my car got damaged by the strap when tiwingLAURA G. | First Impressions
The unfriendly inadequate help to learn how to navigate the building as a first time experience was probably due to the Corona Virus Pandemic impact on the office staff ability to give full service. kjkKathleen K. | First Impressions
Excellently managed, great facility and location.Eric T. | First Impressions
Outstanding customer serviveBarry W. | Overall Experience
The lady that took care of my reservation and unhooking the trailer was very nice and helpful!Annelie L. | First Impressions
El cliente no dejó un comentario.Tenacity M. | First Impressions
El cliente no dejó un comentario.Tara G. | Overall Experience
The unit was clean and secure but a little cramped and dark, corridors are very narrow. I could hardly get my sofa in because there isn't much room in the corridor to maneuver furniture. Excellent for boxes and smaller items.. A space somewhere between a garage and closet would have been perfect, or perhaps an access door in the center, not at the end of the storage unit would have made it easier to get larger or heavier items inside the unit. Staff was very, very helpful and friendly although it seemed like she could have used some backup with the multiple duties required. .Marilyn D. | Overall Experience
Friendly and helpful staff.ETHAN Z. | First Impressions
El cliente no dejó un comentario.Julie L. | Overall Experience
So far all have been very helpful during this stressful time of selling in Wa and buying here in the are where we used to live. Our son used your truck and another friend here her sis is using your storage while they are in Costa Rica. We will tell others that might need a storage, very clean. Thanks Cai and Connieconnie F. | First Impressions
I rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.Jillian S. | Online Move In
El cliente no dejó un comentario.Jason G. | First Impressions
El cliente no dejó un comentario.Michael G. | First Impressions
Callie was amazing and very helpful. I had to move on short notice due to Covid 19 Pandemic and had already rented a unit at another facility when I found out they had misrepresented the size. Callie was able to get me the size unit I needed and for less money than the other place. The process was so easy and efficient! Thank you Callie.kelly r. | First Impressions
El cliente no dejó un comentario.Mallery F. | First Impressions
El cliente no dejó un comentario.Beryl F. | Overall Experience
El cliente no dejó un comentario.Kenny M. | First Impressions
El cliente no dejó un comentario.cheryl R. | First Impressions
Staff were very friendly and helpful. Moving from out of town with all of my belongings in one place is extremely stressful and they completely put me at ease.Trisha W. | Online Move In
Perfect location, loved first month free!!juanita h. | First Impressions
Everything was great . Nice clean and convenient facility.Stuart P. | First Impressions
I wish your Sunday hours were open later, and that I had 24 hour access, but over all it was a great experience. Thank you for keeping my belongings safe and secure for the time needed!Samantha B. | Overall Experience
The team at this u-haul is great!Jefferson W. | Overall Experience
A wonderful, clean building. I love the automatic doors- made moving easy. Staff are all great and eager to help.Debbie M. | Overall Experience
We had to wait for someone to help us, because there was only one person to do all the work. They need to have more then one person working because they seem very busy. We are happy with there services.Mary A. | First Impressions
Single female that had to move an entire house into storage. The unit I was rented was on the second floor, the farthest one away from entrance. Half the time, the hallway light would not go on and I had to use my phone flashlight to see in my unit. Sustained one injury from not being able to see well in unit. Very vary annoying and frustrating walking past all of the available units that would have made my rental and access much easier.rhonda m. | Overall Experience
El cliente no dejó un comentario.Kirsten K. | Overall Experience
El cliente no dejó un comentario.will b. | Overall Experience
Brandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Graciasmonty m. | First Impressions
I was really, very impressed by the rep who moved me in. He was alone in the store at the time, but he was doing an excellent job of handling multiple customers. On top of that, he was dealing with some very difficult customers who were attempting to move out. A lot of people wouldn't have been able to handle the load and circumstances he was in, but he handled it all quite gracefully. He was fully professional the whole time. What's more, to me, despite the the former tenants he was dealing with being of less-than-desirable character, he was still perfectly professional, level headed and I would say compassionate towards them. It was pretty obvious their daily lives were probably pretty difficult or uncomfortable. I don't really know how they got into that situation, nevertheless, I know humanizing everyone is the best way to give them hope that they can make their own lives and futures better. I don't know if your rep. was thinking on that level, but he was extraordinarily professional and had such excellent customer service that it was humanely dignifying to all parties involved, or observing. Excellent Work!Michael W. | First Impressions
El cliente no dejó un comentario.Paul F. | First Impressions
I used the storage for about 9 months and it was a very pleasant experience. Very easy to get in and out and very secure.Abdul S. | Overall Experience
Clean facility, friendly & helpful staff.Cesar L. | First Impressions
Service above expectations. Calli was very pleasant to work with and committed to customer satisfaction.Theodore G. | First Impressions
Great experience!Andrea M. | Online Move In
Guys were quick and efficient. Facility is new so in great shape. I like the example sheds that show you the different sizes.john a. | First Impressions
Your people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !Jan L. | First Impressions
have not moved yetBeryl F. | First Impressions
All of the staff were prompt and friendly. The store manager was especially accommodating and polite.michael b. | Overall Experience
The staff at this location are excellent and provide customer service that goes above and beyond. On numerous occasions the staff helped me and provided service that exceeded my expectations.Shanley F. | Overall Experience
This is by far the best storage facility I've ever used, and I've used many over the past 20 years. It's clean, secure, well-lit, easy to access, reasonably priced, with helpful and friendly staff.Kelly O. | Overall Experience
Calli and the team are amazing! They make the storage and moving experience so much easier. I felt like I didn't have to worry about my belongings and they were safe there.Amanda V. | Overall Experience
As good as it could be. Very satisfied.Gerald t. | Overall Experience
Excellent location. Probably the best UHaul location I have dealt with. Should be the Gold Standard for UHaul… other locations should learn from themPascal C. | Overall Experience
Great placeKathleen D. | Overall Experience
The facility was extremely well run. Very clean with everything you need to finish your move. Great experience.DAVID H. | First Impressions
Our experience w/Uhaul storage was great & I'd do it again! I subtracted 1 star because there was a couple units next to us that had tags & smelled strongly of cat urine for the first 4ish mths.Adrienne G. | Overall Experience
They were very professional, extremely helpful, and they did an excellent job of explaining everythingDerek W. | First Impressions
Nice, clean, new facility. Well maintained and helpful staff.Karen A. | Overall Experience
My move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.Paul C. | First Impressions
Well every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.Jason R. | Overall Experience
Most friendly place to rent from.rufus s. | Overall Experience
From the first contact I had with the manager until my final check out with the desk agent, I couldn't have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️Trish D. | Overall Experience
Excelente servicio al clienteRICHARD V. | Overall Experience
They took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!Karen H. | First Impressions
The storage facility was spacious and the staff did everything they could to help ease the process!Geoffrey H. | Overall Experience
A little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?Kai A. | Overall Experience
Very efficient staff, clean building and quick check out. All I could ask from a place.Clinton M. | Overall Experience
If I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve doneJESSIE M. | Overall Experience
Thank you again for all your help, You have an awesome work crew that truly cares about your customers!!!evonne b. | Overall Experience
Quick and efficient check in process. Knowledgeable and pleasant staffLea D. | First Impressions
You and your team rock Callie.Patricia B. | Overall Experience
No one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++Dawn S. | Overall Experience
Evan was very polite and helpful.Debora P. | First Impressions
Excellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.Russell R. | Overall Experience
Secure and well maintainedjean S. | Overall Experience
The employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutesElisabeth M. | First Impressions
Great customer service. I won't use them again if I ever need a storage unit again.chris g. | Overall Experience
Super easy and fast process, friendly staffMadison S. | First Impressions
The staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.Dardo R. | Overall Experience
This is the best storage facility I've ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.Carol E. | Overall Experience
I have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.Michael B. | First Impressions
Great customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.Pascal C. | First Impressions
Great service, great facility.Lee R. | First Impressions
U-Haul could not have done better! Everyone was so kind and helpful.David S. | First Impressions
NingunoWilliam S. | First Impressions
Thanks for the great service and the great place to store out things. Awesome!Amy J. | First Impressions
Very friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.Angeline P. | First Impressions
The staff were very professional and communicated very well about their services and transactions. Thank You! Bruce KellyBruce K. | First Impressions
The customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facilityBruce L. | First Impressions
Calli was very helpful, professional and accommodating of my needs. The facility is excellent.Karen A. | First Impressions
Awesomedanielle t. | First Impressions
Exceptional customer service! Will recommend to friends and others!Jacob W. | First Impressions
Very helpful people and the facility was well organized.John W. | First Impressions
This place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.Kirsten K. | First Impressions
Callie very knowledgeable and easy to talk with.Patricia B. | First Impressions
Thorough and efficient. Very clean facility.Gerald t. | First Impressions
Welcoming, professional, friendly and curious employeesSHERRIE P. | Reservación
Very helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for useRobyn P. | Reservación
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