Comentarios de los clientes para U-Haul Storage at North Division

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage at North Division

Clasificación general:

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Brett M.
Clasificación:

Uhaul please get your act together. I was clearly booked and confirmed (2 d prior in person) for a downtown Spokane pickup. Arriving there on my rental day, I was informed my truck was 8 mi north. Got a hitch north, got my truck but no blankets in truck (discovered the next day at load our). The north town location was great but your midtown location needs serious help!

SEAN L.
Clasificación:

When I dropped the truck off I was a bit confused on the procedure to do so and the employees were more concerned with leaving that they could not help me. They just kept pointing to the sign for return procedure.

RICHARD P.
Clasificación:

Truck had a weak battery, and twice would not start. Contacted roadside through app and they came and replaced. As that slowed our move they gave us an extension on our time without charge of almost 8 hrs. Was very good of them!

Kelly P.
Clasificación:

Thomas was very helpful and responsive when we talkwd over the phone... pickup and dropoff was easy and quick. Great value

SHAWNDY H.
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El cliente no dejó un comentario.

HOWARD G.
Clasificación:

We are very pleased with the equipmentt, staff and the service provided by your company. Thank you.

Renee R.
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Great people to work with. Thank you

Stephen P.
Clasificación:

All good

JOHN W.
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El cliente no dejó un comentario.

ANGELA T.
Clasificación:

I am just one customer. My reservation was not what i reserved. I reserved a 10ft truck , but was given a van and if i wanted to take the truck i would have to have it back within a hour because someone else also gad a reservation for a truck. I was told that i would be penalized if i did not have the equipment back in a hour. We were unable to open the door after i put my idems in the back of the van. The staff for u-Haul said that it was hard for her to open the door prior to me renting it. I had to go to several u-Haul because some of the stores was just a drop off store or u-haul employee did not want to be responsible for damaged equipment. After all of that once i returned the truck my original cost was $ 41.38 but once i was given a credit my cost was $ 47.68. Like i said i am just 1 person

ZACHARY M.
Clasificación:

The guy behind the desk wonderful service The guy that hooked up my trailer rude, very condescending, slow as all hell and made me want to go get a refund and go somewhere else for a simple task of hooking a trailer up If your going to be that rude to customers the least you could do is pull your fucking pants up befor you show your ass to everyone driving by on division Will not be returning to this location

Chad A.
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Thomas was a great help!! Quick transaction got me on my way!

JEAN S.
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All staff were very polite and helpful. The whole process was very easy.

CHRISTOPHER JOHN W.
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The tailgate on the pickup truck I rented wouldn't open

ANTHONY B.
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El cliente no dejó un comentario.

JON D.
Clasificación:

El cliente no dejó un comentario.

ROBERT R.
Clasificación:

Tre was awesome!

ROBERT N.
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El cliente no dejó un comentario.

AURELLIA LOUISE R.
Clasificación:

The phone service takes awhile as you get put on hold then frequently get hung up on !

Keilynn W.
Clasificación:

Let me start by saying that I've rented from this store before and my feelings about it are the same. This store is unorganized, no one knows what the others are doing. On this particular visit there were employees lounging in th store while I stood and waited for them to finish.. I was the only customer in the store and I had to stand and wait for them to finish conversations that had nothing to do with Uhaul. Unprofessional. Then the young lady who helped me was by far the most inexperienced person there. I would 10/10 never recommend this store

T R KIP C.
Clasificación:

The trailer I rented was not cleaned out, so had to wait for that. It also had a badly damaged fender, which they acted like they did not know, and that it was no bid deal, since I paid for insurance. I said it mattered to me, and I did not want to be blamed for something that I did not do.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Cynthia S.
Clasificación:

You're after hours drop off system didn't work!!! Talked to a representative by phone. They took notes so manager would be notified I returned hand cart. They didn't. The store called s week later wondering if I stopped it off. They were rude and unhelpful. Glad I took pictures. Since Lidgerwood - Spokane closed service has been aweful!

JOHN D.
Clasificación:

El cliente no dejó un comentario.

WULAN M.
Clasificación:

I will not rent any more from U-haul due to recent incident that cause me money on the cracked windshield that was not our doing. U-haul charged my CC to pay the damage that has been there before. MS. Alvarez did not walk with us to check the van we were renting. Our assumption that the van had no problem. Now when we returned the van, they said that it was our fault and they charged me $150 for the damage plus rental. They said we were covered by U-haul coverage but apparently not. My opinion is that they misled customers and the honest customer ended up paying for somebody else's issues. NO MORE RENTING WITH U-HAUL!!!!!! They just us as customers

Vickie S.
Clasificación:

El cliente no dejó un comentario.

Harold T.
Clasificación:

El cliente no dejó un comentario.

MARK S.
Clasificación:

El cliente no dejó un comentario.

shawkatullah B.
Clasificación:

There was miscommunication between customer and store staff but the store staff apologized for that, over all the representatives who dealt with customer was a nice gentleman. Thank you all

Kathleen M.
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They went above and beyond, even upgraded my needs to haul my Harley, so I didn't have to travel extra miles. Young gentleman that hooked me up was great, even changed a fuse for me!! Way to go guys!!

Jeff H.
Clasificación:

The driver side weather stripping fell off the door multiple times and no one could tell me how to unlock the padlock so I could use it. Both problems were irritating.

JAMES VERNON S.
Clasificación:

I wish l could remember the name of the first young man's name that set up my rental but unfortunately I can't. He was excellent! I know he plays football at EWU. I also really appreciated the young men's help in hooking up the trailer to my vehicle. He also was very helpful in returning the trailer. Over all the stuff was excellent. Jim

Scott H.
Clasificación:

How about not sending a survey text at 2:48am for starters!

SANDRA S.
Clasificación:

General Manager checked us out. He was very brief and gave no information. When we said we would see him at 7:30 in the morning, he failed to tell us they open at 9. We had to do an after hours drop off and did not have a smart phone to check the truck in, resulting in an after hours drop off charge. I called to talk to them and employee Brad was very rude, saying well, you should have read your contract, and other things. Maybe they should go over things ahead of time instead of rushing you out of there and trying to recoup hidden fees.

SHARON LEE H.
Clasificación:

El cliente no dejó un comentario.

TRACI C.
Clasificación:

El cliente no dejó un comentario.

DAVID F.
Clasificación:

The staff is always professional and helpful! This has been my go to Uhaul outlet for over 10 years!

Jesse F.
Clasificación:

El cliente no dejó un comentario.

Eddie H.
Clasificación:

El cliente no dejó un comentario.

Lindsey D.
Clasificación:

I never used the furniture pads or the dolly and they still charged me. It was still secured. I was told by the manager that "it's like a dvd rental" where you still have to pay even if it wasn't used.

Scott C.
Clasificación:

You need more staff.

Sherry M.
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Thomas is AMAZING so helpful personal and efficient!!!!

WILLIAM B.
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Painless transaction. Don't change a thing.

william R.
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El cliente no dejó un comentario.

Randy N.
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El cliente no dejó un comentario.

GARY RONELLE W.
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El cliente no dejó un comentario.

Eric K.
Clasificación:

When I picked up my truck a guy helping me was trying hard to help me while training a female employee who showed no motivation to learn. There was another male employee who was watching a football game and treated someone with distain on the phone. He seem intent on promoting the female employee. I left disgusted at the entire operation that day. I have use this office dozens of time over the years and have always had very service so I will continue to use your services in the future. One other irritation was when I filled the tank with almost 7 gallons of gas after only putting 25 miles on the pick-up truck. Thanks for hearing me out.

Rachelle W.
Clasificación:

We didn't realize, but we only got two bags of blankets and two bags only equal 12 not the 24 we requested. There are only six blankets in each pack.

lori C.
Clasificación:

Your staff is rude and doesnt explain anything to the customers about additional fees and charges. Told me the truck had to be back not even a full day after i rented it. Told me there are additional charges but based on the contract i read they were charging me additional for things I should not have been charged for. Refused to provide me with an itemized list of the charges and told me i was going to be blacklisted from ever renting a uhaul, which to be honest after that experience I don't have any desire to rent a truck from uhaul again. I thought uhaul was a reputable company but with all the hidden costs and fees that were never explained to me by your staff and telling me that they had every truck rented thats why i had to have it back yet i drove by there several times throughout the day and everytime there was at least 6 or more trucks on site. So i believe the "fully booked" tomorrow was just a way to get more money by renting the same truck twice in one day. If charges from your company appear on my credit card i will dispute the charges because they are extremely falsified and I'm fairly certain thats why my request for an itemized list was adamantly refused. I wonder how many customers have been falsly charged by your scandlous employees? Thats a bad way to conduct business.

jared B.
Clasificación:

When a mask mandate is in place I would think the employees should wear masks. The individual that checked out the uhaul for me did not wear a mask the entire time I was in the store.

Becky R.
Clasificación:

The people at this location were extremely helpful and I would recommend them to everyone ♥️

RANDALL G.
Clasificación:

I was really given the run around. Cancelled my reservation twice and then made me pick up and return it to a place that was very inconvenient

RICHARD R.
Clasificación:

El cliente no dejó un comentario.

Ronnii I.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

El cliente no dejó un comentario.

Jayme V.
Clasificación:

I couldn't drop off my uhaul after hours as the website wouldn't work. I left it their like the employee said and called the 1 800 number but it just kept saying no one was available no matter how long I was on the phone. Same thing happened this morning. So I got charged a late fee even though I dropped it off 2 hours early.

Joel J.
Clasificación:

My uhaul had a leak in it and got my things wet.

SARA RAELEEN E.
Clasificación:

Some of the staff could be more diligent about mask wearing.

JULIE S.
Clasificación:

El cliente no dejó un comentario.

Jessica W.
Clasificación:

The uhaul app to return the truck did not work!!!! For my phone or my boyfriends phone. The website is horrible and would not let us submit photos of the truck.

Robert M.
Clasificación:

El cliente no dejó un comentario.

Denise B.
Clasificación:

The staff was fantastic and so friendly! Great experience!

PAUL L.
Clasificación:

The girl taking drop offs didn't seem to know what she was doing. Almost took my adapter if I wouldn't have caught her. The rest of the staff was great. Just wish I would have know the storage facility was at a different place. Would have dropped storage items before unloading the car hauler.

NICHOLAS M.
Clasificación:

El cliente no dejó un comentario.

marcel C.
Clasificación:

Just keep doing what you do....

ROBERT EDWARD M.
Clasificación:

Awesome

JARED M.
Clasificación:

Customer service was okay. Thomas was a bit prickly but understanding to a point coming from the customer service industry. If you're not there for the customer then why are you there? Equipment was clean but when I opened the door to the back of the truck it smelled like someone had been hotboxing in it all night. Truck and trailer worked great.

WAYNE K.
Clasificación:

El cliente no dejó un comentario.

Adriana G.
Clasificación:

Everything was so simple and easy! Employee was really helpful and polite.

Stacey F.
Clasificación:

Give me my veterans discount. I never received it from finalizing my reservation to dropping it off. Customer service was not knowledgeable at all. I was on hold forever.

GREGORY L.
Clasificación:

El cliente no dejó un comentario.

VANCE R.
Clasificación:

The lady that helped me check the pickup into today was great but the man that helped me check it out saturday was a lazy jerk.

BETHANY J.
Clasificación:

El cliente no dejó un comentario.

LAWRENCE KURT C.
Clasificación:

They are a thief Don't use them

AMANDA B.
Clasificación:

At risk people like myself depend on employees being extremely sanitary by washing hands and sanitizing point of sale devices between customers in an environment without a public hand washing area or hand sanitizer. Require and wear masks and wash hands regularly during the pandemic.

LARRY S.
Clasificación:

Attendants do not wear face coverings. Rude when asked to do so. Management must be ignorant of Covid.

WESTLY W.
Clasificación:

El cliente no dejó un comentario.

michael B.
Clasificación:

drop off was great no complaints. However, I rented a car trailer to be picked up at different location than where I rented pickup. When came time to get the trailer it was at a different location than original. Did everything on line and still had to wait at pickup location for person to reenter everything that was on my order. what's up with that?

SEAN L.
Clasificación:

The truck I rented had a violent shake when you got up to speed. Other than that the truck was clean. Also the check engine light was on.

Richard C.
Clasificación:

El cliente no dejó un comentario.

JAMES W.
Clasificación:

Always a good experience at this store. All employees were cheerful and helpful.

Raymond G.
Clasificación:

El cliente no dejó un comentario.

Rick L.
Clasificación:

El cliente no dejó un comentario.

Pam A.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

Very easy. Thanks.

TIMOTHY H.
Clasificación:

El cliente no dejó un comentario.

Lora K.
Clasificación:

El cliente no dejó un comentario.

ILAN R.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS M.
Clasificación:

El cliente no dejó un comentario.

Judy B.
Clasificación:

We were impressed with Tre a very polite and helpful young man who assisted us with the return at the end of a long tiring day. His pleasantries made the process painless. Thanks

KAREN RENAE V.
Clasificación:

El cliente no dejó un comentario.

MELISSA MARGARET B.
Clasificación:

El cliente no dejó un comentario.

BARBARA M.
Clasificación:

El cliente no dejó un comentario.

ELISEO M.
Clasificación:

El cliente no dejó un comentario.

JAMES V.
Clasificación:

Always great service here. Travis and Tre got me hooked up and checked back in with no wait. And the desk guy (didn't get his name) was quick and efficient.

DONALD RICHARD E.
Clasificación:

Better phone service. It's frustrating to have a problem and not be able to reach any one for 20 minutes!

ROSALINDA K.
Clasificación:

El cliente no dejó un comentario.

JACK K.
Clasificación:

The lot is way too crowded with vehicles.

John F. | Overall Experience |
Clasificación:

Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.

Gabrielle F. | Overall Experience |
Clasificación:

The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..

Linda R. | Overall Experience |
Clasificación:

I had to ask for someone to open the units. I couldn’t secure my unit without help to lock it up.

Jessica S. | Overall Experience |
Clasificación:

The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn’t call the U-Haul to notify them so they could get one ready, but everything did work out eventually.

Casey B. | Overall Experience |
Clasificación:

Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.

Kevin w. | Overall Experience |
Clasificación:

They took care of our storage needs.

donald l. | First Impressions |
Clasificación:

Everyone was happy to help me

dee j. | Overall Experience |
Clasificación:

Robert and staff are very helpful!!

Kari T. | Overall Experience |
Clasificación:

I appreciated the helpfulness and friendliness of the staff. They were very accommodating to my moving needs. Thanks you guys!

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