Customer Reviews for U-Haul Storage at North Division

5,552 reviews

8805 N Division St   Spokane, WA 99218
(& Magnesium)

(509) 467-6537

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(509) 467-6537

8805 N Division St
Spokane, WA 99218
(& Magnesium)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Reduce the price per Mile. It cost me $400+ for a local move driving less than 175 miles. That's highway robbery. I understand the Malaga's charge if your not returning it to the point of origin, it local is total BS.

DARREN M. 
Rating:
5.0

The staff was very helpful and friendly.

TINA B. 
Rating:
5.0

Customer did not leave a comment.

ALEX N. 
Rating:
1.0

I rented for the first and last time. I got attended by a new worker she did the best she can being her first week there. There was a money misunderstanding between us. I came back from what I was doing I got a bill off 2.000 dollars. I tried speaking to the manager just to clarify what happened and he was so rude his attitude was so disrespectful and his comments too.

JOSE Q. 
Rating:
4.0

The team was very nice and accommodating. We were fortunate to have Tiana on onsite at the time of our visit. She was an essential in the coordination of our UBox rental. Tiana went above an upon to make sure we knew the right place to go for the rental and who to connect with. We arrived at the East Sprague Ave, where Lisa greeted us with a smile. Lisa helped correct issues and frustrations we experienced from a call with the Traffic line. She worked quickly and efficiently to make sure all necessary steps were in place for a successful rental. Both ladies were very knowledgeable in U-Haul operations, had a pleasant and professional attitude.

MICHAEL R. 
Rating:
3.0

Sign on side of trucks says 39.99 per day plus milage...THATS A LIE!!!!!! 79.00 A day plus milage. Major misrepresentation

DAVID MICHAEL S. 
Rating:
4.0

I was really disappointed in how the condition of the tow dolly was then not even 20 minutes of driving I had to pull over because the chains were not hooked up correctly from the U-Haul employee I got to my car that I was towing and the ratchets wouldn't even work because they where so rusty I had to stop what I was doing and go to the parts store and get lube for them because they wouldn't even move then the straps there so frayed I could barely put them in I was a little disappointed in how the employees kept there tow dollies I would like to ask for some sort of reimbursement Thank you David Harrington

DAVID H. 
Rating:
5.0

Very friendly and helpful

Henry G. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
1.0

Upon check-in of equipment the gal that checked the fuel gage insisted 2X that we did not have it at the correct fuel level and would have to pay the surcharge. She even checked it twice upon my insistance. She said "I know how to read fuel gages; I do this all day!" She said it rudely and with an attitude. Well I know how to read fuel gages too and demanded to talk with a manager who verified the Gage was as I stated...right where it was supposed to be. He refunded me the surcharge. But there was no apology. From this experience I have to conclude that as long as that gal has been working she has been ripping off customers. Uhaul corporate needs to do an audit of her checking compared to other employees at other locations and see if her fuel surcharges are way higher and if so she needs to be fired. Also this was the 10 ft bed uhaul. I will never rent one that small again. It bounces all over the place like you are in a jump house while empty as well as full. I have used all the other larger sizes and never had that bouncy experience. I just didn't need a big truck this time. Spending 10.00 more a day would have made it not bouncy and that small truck got horrible gas mileage so there was no savings in fuel usage either.

SCOTT T. 
Rating:
4.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
4.0

The customer service at pick up was a bit dry, not too friendly, however when I dropped the truck off, it was much better.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

people are better than websites. phone better than website. website is not good. marketing is more interested in having website and not having to deal with people. people are your true asset and in uhauls case website is to complicted. kismif. i tell people go to the store they care, and use phone not website.

STEVEN V. 
Rating:
5.0

Customer did not leave a comment.

sally g.  |  First Impressions 
Rating:
5.0

Everything worked - from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !

GLENN M.  |  First Impressions 
Rating:
4.0

Customer service was great. The equipment was in less than stellar condition. The first truck we were assigned had a punctured tire so we had to wait while they unburied a second truck and switched the paperwork. The battery died on this truck in the yard after a 15 minute load with only the light in the back on. We had to jump it in order to complete our move. Put us way behind schedule and people were waiting on the other end. SUPER frustrating! Returning after hours was just as bad since for some unknown reason you require account creation to return a truck you ALREADY have all my information for. The Cares site would not let me create an account saying I already had one but also would not let me sign in because either my email or password was wrong. I couldn't say forgot password. At this point I gave up. It was late, snowing and we still had a 75 minute drive home. I dropped the key in the box and was promptly charged the next morning for not returning it properly. Not impressed 😕

LISA S. 
Rating:
5.0

Customer did not leave a comment.

RYAN J. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY K. 
Rating:
4.0

Pretty expensive. Very misleading 19.95 and then after mileage and insurance and tax $109. Advertise more accurately would be nice and a reasonable amount. It seems after covid consumers are getting price gouged. I get it money has been lost...but many of us are in the same position as big business and struggle to pay fees that have increased due to businesses wanting more and more income for their bottom line. I am willing to pay a fair price but 109 was a bit steep.

MARION C. 
Rating:
5.0

I received great service and the truck was clean and available. It's nice to have a place where I can get what I need on short notice! My thanks to the staff at U-Haul.

JULIANNE L. 
Rating:
1.0

My property inside got wet from a hole in the trailer

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

LEONARDO A. 
Rating:
3.0

My reservation was made at a location close to my house almost 2 months in advance but I was sent to the North Division location for pick-up (an hour out of my way) and told that I also had to return to this same location instead of the one close to me. This wasted a significant amount of time and fuel on my part.

IVAN R. 
Rating:
1.0

They gave me an appliance dolly that was old, strap was torn, paint peeling. I asked if I could have a newer one, which they had about ten newer ones, and she said this is the one signed out for you. We would have to redo the whole thing and walked off. They are lazy as hell and the dude that works there talks so damn loud you can't hear the person helping you. They seem so put out when you go in to rent something. I will go elsewhere next time.

KIMBERLY B. 
Rating:
4.0

Can be difficult getting in and out in traffic, especially when pulling a trailer.

DAN T. 
Rating:
2.0

The car dolly should not have been released for use. The driver side car ramp would not lock into place. Fell out when loading the vehicle could have hurt someone or damaged the vehicle being loaded. Driving back home the same ramp was coming out of the storage slot. If it actually did leave it could injure or kill someone and I would have been responsible for not securing the load.

ANDREW I. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

TINA F. 
Rating:
5.0

Rented a trailer. My truck turns out had blown fuse so the trailer lights wouldn't work. Folks at the office troubleshot the problem, identified the problem (which blown fuse) and replaced it and got me on my way. They were very proactive and the efforts were much appreciated.

DONALD D. 
Rating:
5.0

Make sure the afterhours equipment return website actually works. So you can return your equipment.

MICHAEL E. 
Rating:
5.0

The cab of the truck was clean and the truck was well maintained. The cargo area was dirty with some rocks trapped along the tie down rails. It was like the previous renter did not sweep out the back.

Laura F. 
Rating:
1.0

I rented a van from uhaul bill was 65$ rented a 10ft truck same price for 4 hours was charged double that same rental fees how does this compute please explain these charges or I may have too consult a legal representative too explain this thanks

Gerald O. 
Rating:
3.0

I'm a bit confused about the bill inrented a 10ft truck at 19.99 4 hours rounded about 3 hours brought back with 15$ insurance and my bill came out too 122$ weird too me I need a statement on this bill

Gerald O. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

All's good thanks

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN GERARD M. 
Rating:
3.0

There were tons of U-Haul vehicles on the lot. It made it extremely difficult to find the right truck. Staff didn't seem to want to help. When I asked one employee where I could locate it, he randomly pointed and said “somewhere over there I think.”

Andrew B. 
Rating:
1.0

The poor employees were set up for chaos because the branch manager Travis gave away our 26 ft truck to another person earlier that day. We reserved this way ahead of time and arrived to find our teuck was given away and we had to settle for a 20 ft truck. In turn we had an additional trip to the new house. Furious. I felt bad for the employees there trying to clean up his mess.

Angela F. 
Rating:
1.0

This location is garbage.

LISA P. 
Rating:
5.0

Pro Rate your rental for shorter term returns and saving the customer money

SCOTT KEITH C. 
Rating:
1.0

Extremely rude customer service was charged 100 dollars after the guy asked if I wanted a smoking allowed rental I will never rent from U-Haul again smoking is bad I get it but U-Haul is worse than smoking

Tommy G. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
5.0

It was great. Thanks.

ANN G. 
Rating:
1.0

Drove a total of 11 miles and was charged for 7 gallons of gas. Clearly, does not compute. Dishonest do not use this location.

Bonnie K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

WESLEY D. 
Rating:
5.0

The staff was exceptionally helpful and professional. It was much appreciated!

Jeremy B. 
Rating:
5.0

We rented from U-Haul three times in the last month, and each time, we were treated fairly and with good-natured trust. Prices are fair, in my opinion.

LINDSEY M. 
Rating:
5.0

Wonderful place

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Ronna C. 
Rating:
4.0

Customer did not leave a comment.

BRUCE WILLIAM B. 
Rating:
5.0

nothing -

VIRGINIA P. 
Rating:
5.0

This truck was awesome! The last one was a total pile of crap, but this experience was absolutely perfect.

max B. 
Rating:
2.0

Make sure everything on the truck works BEFORE assigning it to a customer. We were put behind schedule because we had to switch trucks and no one available to redo the contract right away. I told them I was paying to people by the hour and they were putting me way behind but my complaint fell of deaf ears. The truck we ultimately got is in serious need of U joints! It cluncks very loud when shifting into gear and when shifting gears while driving.

Sarah A. 
Rating:
5.0

Customer service had me drive all the way to a location in Elk, WA and the equipment wasn't going to be there at all. Too many phone calls to try and straighten out all the mess. Not enough blankets , The storage unit my sister is renting in Chandler, AZ was changed as the other unit was in the heat and wasn't adequate. She, Flo Carrico is currently renting a inside unit which is nice. The customer service debacle was terrible, lost information, numerous phone calls, non caring individuals handling the crisis. sincerely Hubbard A Singleton 1/509/999/3843

HUBBARD S. 
Rating:
2.0

Your prices are really high.

DAWN L. 
Rating:
5.0

Customer did not leave a comment.

Rana A. 
Rating:
5.0

Customer did not leave a comment.

ALLAN EUGENE S. 
Rating:
1.0

You wrongfully billed me $351.44 when it should have been $32.37. I'm filling a complaint with U-Haul, the attorney general, and the better business bureau. I will NEVER use U-Haul again. You scam people out of money. I'll get an attorney if I have to. You are the worst company ever. Return my money you wrongfully billed me!

CHRISTOPHER D. 
Rating:
5.0

Keep up the excellent work!

TIMOTHY W. 
Rating:
4.0

My van wasn't clean. And it took a half an hour to turn in my van.

AARON L. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

Personnel locked keys in truck, delaying getting a start on my move as they had to make a new key.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Mutsa C. 
Rating:
5.0

All the staff were very nice people. I have not rented a U-Haul vehicle in years, the staff made the process smooth. The vehicle was perfect for my moving needs.

DAVID J. 
Rating:
5.0

Very easy job, in and out.

ROBIN L. 
Rating:
5.0

Great experience!

Kelli C. 
Rating:
5.0

Customer did not leave a comment.

KAYLA MARIE B. 
Rating:
5.0

Fuse blown on my truck, employee there found it and replaced.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Thanks all. (The mobile app did not function properly, for iOS the settings do not allow sharing a location. I tried a couple times last night and this morning.) cheers.

Daniel R. 
Rating:
5.0

Keep up the great work! The group was very friendly both picking up the van and dropping it off. They was even shocked when they seen it was cleaned and filled up .

Leander R. 
Rating:
5.0

Great service! I will be back if I need anything uhaul related

LEONEL DAVID A. 
Rating:
1.0

Nothing

Albert T. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Our reservations was not honored at original location. Equipment that we wound up with did not meet our needs. Reserved a 20 ft and wound up with a 15 foot at another location, so extra miles because we then had to make 2 trips. Front bumper was zip tied on and sun visor held up by duct tape.

JULIE C. 
Rating:
5.0

very friendly and efficient, staff very helpful and it was a breeze getting my trailer

Paddy B. 
Rating:
5.0

Customer did not leave a comment.

LAURA J. 
Rating:
5.0

Nothing. Everything worked out perfectly

KELLY LEE K. 
Rating:
5.0

I rent from U-Haul frequently. This is without question the best run office I have been to. Staff are polite, quick and efficient. Picking up and dropping off took less than 15 minutes in both cases, I wish all your facilities were operating like this. Thanks

SCOTT S. 
Rating:
4.0

I had reservations for a different location and was redirected to this location. It would be very helpful when booking to have a flag pop up when reservations are changed by UHaul.

GLENNA ROI A. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
4.0

Customer did not leave a comment.

GAILA R. 
Rating:
3.0

Don't give me a broken truck! I had issues with the brakes, headlights, brake lights, parking brake, mirrors, back door sticking, and coolant! No air conditioning either, and the radio speakers sounded like they were blown. I'll come back next time though, because I don't have a truck that big.

max B. 
Rating:
4.0

Customer did not leave a comment.

Tina N. 
Rating:
4.0

Everything was great, until we returned the vehicle. We dropped it off at the assigned location utilizing the after-hours option. Immediately after completing the transaction we received a text telling us we would be billed nearly $100 for "dropping off the truck at the wrong location". We found this difficult to believe, as we were still sitting in the parking lot and the address matched the one on our contract. Then we receive a text telling us we had driven 36 extra miles and would be billed for them. We calculated the mileage from the rental facility in Spokane, to the address where we picked up our cargo, to the address where we dropped off our cargo, to the turn-in facility...and we were within two miles of that total. The individual calculating the mileage did NOT account for the distance between our cargo drop-off point and the nearest equipment turn-in facility. We managed to speak with customer service; the extremely nice young lady stated they would look into the matter. So far, we have not incurred any additional charges...which is good. But the fact that we received these messages means there was no small amount of confusion at UHaul. Hopefully, this experience was a "one-off", and future customers (us included) won't have to face them again. Thank you for your time and consideration. Tom Reichert

THOMAS TRACY R. 
Rating:
5.0

Customer did not leave a comment.

Naiche A. 
Rating:
1.0

Why the hell did I get charged $30 extra when I brought back the uhaul with no damages and completely full on Gas? I literally didn't even get it with a full tank and still filled it so this wouldn't happen. I want some of my money back.

BLAZE S. 
Rating:
5.0

Everything was better than expected. People were great!

RANDALL B. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Need to check tires too make sure to check out everything first and always get the insurance. If you pull out of the parking lot and BAM! Your responsibility so better safe than sorry

JOSHUA CLINTON P. 
Rating:
4.0

Possibly have an exit other than on to Division clearly marked.

Twila S. 
Rating:
5.0

I made the assumption the 10 ft truck would have a ramp. Loading it was difficult. If was listed as no ramp I must have missed it.

Margueritte R. 
Rating:
4.0

When I returned the truck I waited 15 minutes to be checked in whle the employee moved boxes into the store

Mildred M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.

Christopher C.  |  First Impressions 
Rating:
5.0

Seems like you're well organized and accommodate customers with their needs the best you can

Dale K. 
Rating:
3.0

Customer did not leave a comment.

Richard N.  |  Overall Experience 
Rating:
5.0

I will use you guys again in the future I'm sure

paul s.  |  Overall Experience 
No reviews have been submitted for this location.

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