Customer Reviews for U-Haul Storage at I-20 and Pearson

270 comentarios

3001 White Blvd   Pearl, MS 39208

(601) 933-9505

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(601) 933-9505

3001 White Blvd
Pearl, MS 39208

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanisha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELECIA K.  |  Overall Experience 
Clasificación:
5.0

Friendly customer service

JEFFERY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derick c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER W. 
Clasificación:
1.0

I was initially assigned a unit that was already taken and had a lock on it. The clerk re-assigned a different unit and stated that the manager would contact that following Monday. I called the manager, since she never reach out to me to explain what took place. The manager tried to charge me extra for the unit they had to reassign. It was not an error on my part, therefore I shouldn't be penalized by paying extra. They assign the units not me. They are trying to make me pay for their mistakes. When I requested to speak to the manager's DM about the issue, she stated that she will call me back. I haven't heard back from her. This is unprofessional and not the proper way to conduct business. I wouldn't recommend this place to anyone. They are unorganized and trying to jip people out of money. Just pitiful

Coretta L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM W.  |  First Impressions 
Clasificación:
5.0

Give your on site workers a raise for having to deal with the multitude of inept efforts made by the liars who answer phones and intentionally mislead and outright lie to customers. On site location staff was polite, funny, and patient. However this staff had to be as we progressed thru a baker's dozen of lies, ignored specification requests, and incorrect information which had previously been twice verified. Definitely don't rely on U-Haul to fit into your BUDGET as all online and o. Phone pricing and specs will not be adhered to! Perhaps this is why their competition went with BUDGET. Perhaps better buisness practices would be to complete changes and specs input and communicated by customers while adhering go quoted prices or even better verifying availability of all products before selling things you don't have available or simply don't exist, and my personal favorite, products that aren't even offered or in existence at locations.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN P. 
Clasificación:
4.0

Just didn't have truck I requested, but did find me a smaller truck. If need a truck will surely check this location!

Sybil S. 
Clasificación:
5.0

Great customer service!

Vishal P.  |  Overall Experience 
Clasificación:
5.0

The agent was very nice and helpful…Her attitude and attentiveness need to be applauded…Very easy process

KHALILAH S. 
Clasificación:
5.0

The truck seemed to have a lot of rattles but performed well. The customer service lady that handled my check out was very helpful and nice. When I returned it the lady on site at that time was not as pleasant but I will say it was close to 5 p.m. and she had a customer. She was direct, asked if I was dropping off, I said yes and she replied leave the key and she would handle it. I explained I didn't drive as many miles as I stated and wanted to work out the adjustment, she replied she would do it when she check truck in and would send receipt via email. I would still use this location and even recommend it.

Lee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
3.0

Proper inspection of vehicle Ensure vehicle maintenance is properly completed Improve communication not just rely on automated systems Improve customer service

CALVIN P. 
Clasificación:
5.0

My entire storage experience was very positive. Becky was wonderful & ever so helpful.

Barbara S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnisty M.  |  First Impressions 
Clasificación:
5.0

The manager Becky Collins embodies excellent customer service. She went above and beyond to help us both at the time of our initial rental and again at the time we were removing our items from storage.

LARRY K.  |  Overall Experience 
Clasificación:
1.0

The truck was damn awful. It could barely go. We had to roll down the windows to somewhat breathe because of the STRONG smell of exhaust and gas.

WENDY B. 
Clasificación:
1.0

Everything was good when we placed it in the unit, and it was moldy and mildewy, and damaged had insurance for the unit and stuff I have to call on Monday to see what happens from then..

KIMBERLY ANN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard M.  |  Overall Experience 
Clasificación:
1.0

I reserved a u haul on Friday morning 5/28/2021 and when I arrived about 1:25 my u haul had been given to another customer. I had hired people to help me move etc. I couldn't move until sunday the 30th which put me in a terrible situation. I have rented from u haul for years, I was very disappointed in the service this time. Paula Conerly

PAULA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HALEY R. 
Clasificación:
5.0

There are closer Uhaul locations near me but this was the friendliest service I have ever received! The lady on Hwy 80 gave me exact location because I got lost and she was quite friendly too! Once I knew where I was going the location was fine!

RHONDA B. 
Clasificación:
5.0

Rebecca Collins was very helpful, cordial, and hospitable. She is a valuable asset to U-Haul.

LARRY K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENISHA S.  |  Overall Experience 
Clasificación:
2.0

I had reserved a large unit, when u checked in the head aid it off them. I am making a cross country nice and NEEDED the largest unit. Now I have to rent a SECOND UNIT.

Kathy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karie K.  |  First Impressions 
Clasificación:
5.0

The lady there was the nicest most helpful person and you just don't see that very often! The whole thing was a very pleasant experience! Highly recommend!

Shannon D.  |  First Impressions 
Clasificación:
5.0

Rebecca ( Becky ) Collins has been incredible. I am not sure there is enough room to explain how professional yet compassionate she has been. She is fair and firm yet very understanding. She runs a great office there. She stays in contact not just through an email or text but she stays on top of things with a personality and a tone of voice. Sadly these days that is sorely missed. I am also a business owner in the local area and I highly recommend her facility and or Rentals to anyone that I talk to.

Richard R.  |  Overall Experience 
Clasificación:
5.0

Rebcca was amazing! She was extremely helpful, very knowledgeable, and above all very kind. I truly reccomend the 1-20 Pearson Road location.

Tiffany A.  |  First Impressions 
Clasificación:
4.0

I was originally supposed to pick up a 26' truck from the Florence location which was close to my storage unit. The truck was not on the lot as the customer that had it before me failed to return it and kept it even though the system gave her an error. The office admin at Florence called her and she stated she was keeping it. This lead them to look for another truck for me. Two stores later and one was located in Pearl. Upon arrival there Rebecca was a peach. She was great to work with and gave us 20 extra miles for our troubles. After getting the truck I called uhaul in regards to a $50 guarantee that the truck would be on the lot. The CSR argued with me that it was not owed back to me even though it clearly was. After some time she refunded the $50 to me.

JOHN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERRICK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Velasquez P. 
Clasificación:
3.0

Better customer service and follow through.

dexter jerome G. 
Clasificación:
5.0

The staff has been exceptionally friendly, professional and courteous. This facility is head and shoulders above other U-Haul facilities I've used.

Steve L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCE W. 
Clasificación:
4.0

Good customer service

MITCHELL W. 
Clasificación:
5.0

Staff is great and facilities perfect for my needs. I would have like more accommodations for trash, but I understand.

Alan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily F.  |  First Impressions 
Clasificación:
5.0

Best U Haul in Pearl Ms to lease a cargo van. Very good customer service. Would do business and will do business again.

MITCHELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy S.  |  Overall Experience 
Clasificación:
5.0

Run by very nice and personable people. Great customer service.

MITCHELL W. 
Clasificación:
5.0

Nada

VERLUNDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

Very professional and assisting staff, clean storage and very secure. Overall a great experience.

James S.  |  Overall Experience 
Clasificación:
5.0

Great as usual. I wouldn't rent from anyone else. The best service and the most reliable truck.

Vince S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patsy C.  |  Overall Experience 
Clasificación:
5.0

I appreciate all the help and the friendliness of the works here at the U-Haul storage .

Jimmy P.  |  Overall Experience 
Clasificación:
5.0

Friendly staffs. Would definitely this location again if I ever need a storage space in the future.

KEAN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GLYNDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA D. 
Clasificación:
5.0

Staff was friendly and very knowledgeable. I recommend keeping up the great work!!

Crystal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG H.  |  Overall Experience 
Clasificación:
4.0

N/C

DEBORAH R. 
Clasificación:
5.0

Accommodating, friendly, & personable staff. Clean, well-maintained vehicles & grounds. Will definitely use again & highly recommend. 5 star.

WILLIAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA D. 
Clasificación:
5.0

Very nice people to do business with

MARSHALL H. 
Clasificación:
5.0

Advise Associates regarding the use of debit and credit card use when customers call for rentals. When I initially called, the associate stated that I could use a debit card to rent. When I proceeded to check out, I was advised that I needed a major credit card instead. This was a major inconvenience!

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Velasquez P. 
Clasificación:
5.0

Customer service is 5 star!

Carl P. 
Clasificación:
4.0

The first place I went to was miserable. The second which was on White Rd was much better on a personable level. The other place is using this Covid mess to not do their jobs. I have rented U-hauls on several occasions and this was the worst experience ever with U-Haul.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian C. 
Clasificación:
5.0

Greg Collins is very professional and showed his true compassion for his job and truly cares for his customers and all there needs. He is a huge asset to UHAUL. He also went out his way to accommodate my needs in providing a van for me without any doubt that he could do it. ALL of your employees need to be this way. It's not all about numbers it's being the best you can by putting yourself last and others needs and concerns first. THANK YOU GREG YOU ARE ABSOLUTELY THE BEST!!

MARTHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

The staff is always friendly and helpful and the van is always super clean.

REBECCA D. 
Clasificación:
5.0

I was greatly pleased with the service and storage accommodations.

DEREK H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley T.  |  First Impressions 
Clasificación:
5.0

Really wish the unit had a light in it

Dennis C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edmund L. 
Clasificación:
5.0

Rebecca is awesome. So kind and helpful.

Charles N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Milton C.  |  First Impressions 
Clasificación:
5.0

Nothing! These guys do a great job at making sure the van is always clean and ready on time and they are super friendly!

REBECCA D. 
Clasificación:
5.0

Sorry I don't remember the name of the gentleman that helped me out Friday afternoon, but I received excellent service! Everything was explained well for me and they were very kind and accommodating! The guys that were there when I returned the van were very kind as well. Great staff you got there! ¡Gracias!

Shane S. 
Clasificación:
4.0

We pick up truck in Baton Rouge LA; at pick up, staff couldn't find the truck key and tank was basically on empty. Staff didn't know how to properly issue me the truck via computer so she called someone on her cell who completed my reservation. 3 hours later we dropped truck off at Pearl, MS uhaul location and they asked did we hit something because the corner of the roof (driver's side) had damage. Looking at the damage we pointed out to staff that it's pre existing because you can see where a company JD welding trying to fix it. Drop off location will investigate damage. Bianca Brown 6014059757

Bianca B. 
Clasificación:
5.0

The service was excellent everyone was nice and understanding.

Kiandria J. 
Clasificación:
5.0

Very courteous service at check in. The facility was clean and very well maintained.

Steve L.  |  First Impressions 
Clasificación:
5.0

Nothing.... Great location and A1 Staff with Rebecca and Greg..

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia S. 
Clasificación:
5.0

Absolutely nothing. Gregg and Rebecca were the best!

Judy C. 
Clasificación:
1.0

Money was taken from my account for a transaction that was not made by me if there is a problem with elderly people working there and not being able to pay attention to what's going on then hiring a younger crew would be more suffice to the customers and I am very unsatisfied with your business!

April S. 
Clasificación:
5.0

This a clean U-haul location with prompt and courteous clerks.

Julia S. 
Clasificación:
5.0

ALLOW 24 HOURS FOR UHAUL RENTAL. OTHER THAN GREAT CUSTOMER SERVICE.

Janice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhemalyn L. 
Clasificación:
4.0

Greg was able to help me secure a unit in no time. Very pleasant and courteous.

yvette c.  |  First Impressions 
Clasificación:
5.0

Mr Greg is a wonderful asset to this locatation. He is personable, polite and considerate and an asset to your company.

Mari G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mari G. 
Clasificación:
5.0

Everything was perfect. The truck even came with a moving dolly. It was a great experience

vince S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blythe B. 
Clasificación:
5.0

The same as you treated me with Honesty integrity Just plain old good customer service

Vince J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug K. 
Clasificación:
5.0

Take some lesson from this location. They were extremely accommodatiing. Where everyone else said no we can't do that. This was an truly great American experience? great people.

Edwin K. 
Clasificación:
5.0

I really don't see any need for improvement. Very friendly and helpful. Looking forward to doing future business with these fine people. Keep up the work.

Lawrence H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb M. 
Clasificación:
1.0

I tried to use the anytime pick up and the service was horrible waited out in the cold and dark in an isolated area with no security for an hour to get vehicle and was still unable to obtain the truck. Very rudely was told to come back in the morning to show I'd to get it. Had to call and rearrange hires movers which cost me more money. Then when I got to the business later that day I was treated like a child. According to the lady she was not able to look at my Id and state or was me she had to have a relative do that for her. I had to then call and wake people up to get my truck rental. Way too much of a hassle and the company doesn't treat people well at all

Don C. 
Clasificación:
5.0

The vans here are always clean and plenty of gas so you can just get in and go. The staff is always courteous and provide excellent customer service!

REBECCA D. 
Clasificación:
5.0

The customer service here is always, always excellent. So many companies have become less about the customer and more about the company. It is so refreshing to deal with a company that is still customer service driven. I have recently changed locations but will continue to use this Uhaul location because of the friendly employees and the excellent customer service they provide.

Rebecca D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone M. 
Clasificación:
5.0

Na

sandra w.  |  First Impressions 
Clasificación:
4.0

This was the 3rd location we went to to pick up the truck we reserved at a different location. This survey should ask if the truck was there at the scheduled time/location. I will not use Uhaul again

KEITH R. 
Clasificación:
5.0

The original pickup location was 1012 Hwy 471, Brandon, MS 39042. Upon arrival I was told they didn't have a truck. Both employees were on the phone. They didn't offer to help. They didn't ask me to wait. I was just told they didn't have a truck. I left the location. About fifteen minutes later I received a text telling me to pick up a truck at the White Blvd location. I don't know if the Hwy 471 location was involved. They seemed to not care. eI understand trucks don't get returned, but don't just blow me off. I should have been asked to wait until they were off the phone and then assisted. VERY UNPROFESSIONAL employees at the Hwy 471 location. White Blvd location was VERY PROFESSIONAL, courteous, and helpful.

Greg D. 
Clasificación:
5.0

Very quick in and out service! Super friendly staff!

Jeffrey P. 
Clasificación:
3.0

Manager was nice. There was a question I had that she didn't know the answer to so she made calls until she found the answer.

helen W. 
Clasificación:
5.0

These people were outstanding in customer service. If I ever need another Uhaul truck, these will be the only people I deal with.

Curtis G. 
Clasificación:
4.0

Provide a location closer to residence.

bobby M. 
Clasificación:
5.0

These 2 young men were very nice and polite!!!! I was highly stressed and they were wonderful!!! Thank You!!! Give them a BONUS!!!!!!!!!!!!

sara H. 
Clasificación:
5.0

This location was excellent. Mr. & Mrs. Collins are great!! However, when you call the toll free number to UHaul, you may not always get a customer friendly rep. I had to tell one rep to stop cutting me off and allow me a chance to tell her what was going on with my situation.

Marlo W. 
Clasificación:
5.0

Can't think of a thing. This location and its staff are always, friendly and take great care of me.

Rebecca D. 
Clasificación:
4.0

uhaul needs to check there mileage calculator I went over by 11 miles and went house to house

Dawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tequila J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna F. 
Clasificación:
4.0

Very friendly and helpful.

Mary S.  |  First Impressions 
Clasificación:
5.0

All of the young men at this location were very kind, polite and helpful! A+++ service!

Joeann R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya W. 
Clasificación:
5.0

Continue doing what you do!

EVIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie A. 
Clasificación:
5.0

They were very friendly and professional.

Almond T. 
Clasificación:
5.0

The staff is courteous and patient during the stress of moving. Also, the facility is very nice and secure.

CHARLTON J.  |  First Impressions 
Clasificación:
5.0

I had a very good experience at this facility. Everyone was very helpful. The move in process was very smooth and we were able to get our unit in very little time. Would definitely recommend.

Keith C.  |  First Impressions 
Clasificación:
5.0

Guys working at the front desk were very courteous and helpful.

Michael S.  |  First Impressions 
Clasificación:
5.0

Becky and Greg were very helpful and answered all my questions. They were very kind and courteous, which is something you don't see much these days. I would highly recommend this facility to anyone.

Lisa B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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