Comentarios de los clientes para U-Haul Storage at East Pearl

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage at East Pearl

Clasificación general:

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Brianne L. | Online Move In |
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El cliente no dejó un comentario.

TRACY P.
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El cliente no dejó un comentario.

RONNIE T.
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El cliente no dejó un comentario.

BARBARA M.
Clasificación:

When a person call to reserve a truck at one location let them keep it and don't give it to anyone else. I reserved a truck at a location and they gave it away and I had to go several miles to get a truck and pay .99 cent per mile. That's not fair when the other location was was a couple of blocks from where I was moving from. I was charged a lot of money for miles

Stephanie H.
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El cliente no dejó un comentario.

Ronald L.
Clasificación:

None

Guy M.
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Trailer had not been swept out by/after last customer and had a significant amount of dirt and small trash.

CYNTHIA L.
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El cliente no dejó un comentario.

Michael D.
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Pictures of truck weren't updated and you get an email with pics of all sides of truck for you to look at and agree with before you drive away when you pick up truck. We had to take all new pics of truck from many different angles to make sure all the small dents and scratches were accounted for before we left.

Zaria B.
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El cliente no dejó un comentario.

TIFFANY J.
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The experience was awesome. Uhaul accommodated on very short notice. The employees greeted me and took care of me in a timely manner.

ROBERT S.
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Very pleased with my experience. I was particularly impressed by courteousness of the staff members during pick up and return. I will definitely use this location in the future.

CARLOS J.
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El cliente no dejó un comentario.

ADRIAN J.
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El cliente no dejó un comentario.

TERESA R.
Clasificación:

I wanted, but didn't get, a 17' truck. However... This Uhaul center on highway 80 in pearl/Brandon is super nice, clean and employs wonderful staff! I rented for 3 days because that's all the 1-800 number would let me rent for. So when it was up, I rented again for 3 more days. Perfect!

Tanaka R. | First Impressions |
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Candice was worried about were Danika and Amber were. She said they always disappear (from work). Danika was mean and so blunt. Amber was just plain ugly, and rude. She doesn’t have any customer service skills. Her mask wasn’t even on her face properly. She walks away from her customer when she’s suppose to be showing them their unit. (Like you know were it’s located already)!

Prenell D.
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El cliente no dejó un comentario.

Joe H.
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Get warning lights fixed.

Maurice M.
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Nothing. Excellent experience

Anna A.
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El cliente no dejó un comentario.

Stacy S.
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El cliente no dejó un comentario.

Stephen S.
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Nothing. Everything was great. Clerks were very friendly and helpful.

David R.
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Whoever's marking the mileage and the gas gauge is doing it wrong. They're writing down one thing when the gas gauge and odometer are showing otherwise and then they try to charge you for their mistake. Poor people skills and definitely will not be recommending them to ANYONE.

Jessica R.
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El cliente no dejó un comentario.

Angela M.
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Great location, but the pricing is very high!!

DIANA M. | First Impressions |
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El cliente no dejó un comentario.

DIANA M.
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El cliente no dejó un comentario.

Jazmyn G.
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If a customer books a reservation several days in advance, they should be able to receive the vehicle requested. A 15' box truck and a 26' are very different, especially in the middle of a rain storm. Will not return to this store for another rental.

kenneth T.
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keep doing Excellent job! you have two very good employees!

Laura R.
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The only issue was that they had put the pick-up location at Morton, MS instead of the Pearl location. Luckily when we arrived at the Pearl location after flying in from OKC, the agent had just had a truck returned which was the size we needed and she was able to transfer our contract to the location we had requested in the original contract. This worked out great since we were on a tight time schedule. When the agent called the office in Morton, MS they claimed they had tried to call me that morning but I did not have a missed call from them.

antonio A.
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Very pleasant em0loyees

Leon W.
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El cliente no dejó un comentario.

George H.
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El cliente no dejó un comentario.

Wanda B.
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Very nice no improvement needed

santanna w. | First Impressions |
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El cliente no dejó un comentario.

CHARISSE G.
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My credit card information was stolen almost immediately after I used my card here. I used a card that I have not used in months. This and a previous UHaul location earlier that day are the only places I have used this card in months.

Joinisha W. | First Impressions |
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El cliente no dejó un comentario.

CHARLES B.
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El cliente no dejó un comentario.

John L.
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Great experience! I recommend this service often!

James H. | Overall Experience |
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Really enjoyed storing my RV at this facility. It had everything I needed and wanted. To bad you changed your business plan and eliminated this type of storage. I could also used more notice before I had to move.

David S.
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El cliente no dejó un comentario.

Irene G.
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El cliente no dejó un comentario.

Phillip T.
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It was a good experience all around.

MICHAEL R.
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Two ladies that helped me were outstanding! I appreciate their attitude!

Dawn G.
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El cliente no dejó un comentario.

FREDRICK H.
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Poor service... on the cell phone while conducting business.

BILLIE K.
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El cliente no dejó un comentario.

DANIEL M.
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Will never use again was charged $45 when first arrived. After dropped off they charged an additional $50 they added mileage i did not drive. I drove a total of 19 miles and they wrote down i drove 64 miles. It's a scam and even worse that people are adding this. I was never given paper before stating what they had written down for the mileage i was only able to see it 30 minutes on email after dropping off. I want my money refunded ASAP

Larry W.
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Mechanical issues with the truck and 2 calls for help one call over 15 min and one call over 31 minutes to talk to roadside service

Ambee A.
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El cliente no dejó un comentario.

Larry T.
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Very professional well pleased with service representative.

Amanda W.
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The whole process was upsetting and frustrating. I rented a U-Haul from a location about 2 miles from my house. We were moving literally a mile down the road from our old house. I spoke with the girl at the other location several times about getting the truck and the process since I was picking it up on a Sunday. Well, at 6:30 Saturday night, I get an email that says the location has changed and I have to pick it up at a location about 30 miles from where I live. SO, not only did I have to add miles to my trip ONLY to drive to this store far away, I also had to return it there AND keep it extra days because I knew I could not return it there on time. The lady at the location was very nice and did her best to help me by getting me a lower mileage rate and truck rate, but it was still very annoying and very inconvenient at an already very stressful time. I will think again the next time I need to use or rent a U-Haul.

Debronski J.
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I was quoted one price then another upon return

Robert A.
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El cliente no dejó un comentario.

King F.
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El cliente no dejó un comentario.

Melvin S.
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The employees were courteous and helpful!

Louise E.
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I was very impressed with the employee who checked me out at pick up. She not only installed a hitch for another customer, she got us both checked out at the same time!! Though I knew the other customer was there it was as if I were the only one. Great job!!!

GARETT C.
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El cliente no dejó un comentario.

Timothy W.
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El cliente no dejó un comentario.

shelia l. | Overall Experience |
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Always so convenient to access. Clean and well kept facility. Enjoyed being able to come and go and staying safe while doing so.

desondra M.
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El cliente no dejó un comentario.

Roxanne C.
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El cliente no dejó un comentario.

Misty C. | Overall Experience |
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No problems until I moved out. I swept and left the door open. Then got an email several days later telling me that rent was past due and they are going to lock my unit and keep my belongings. That was funny since my unit was completely cleaned out and swept with door left open.

Donald M.
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El cliente no dejó un comentario.

Michael L.
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The mobile app needs SERIOUS work when the customer needs to change the reservation schedule. When the customer pays for 5 hours and wants to edit I lost 1 hour and could not edit. Also I paid for moving help and NO WHERE could I find the code to pay my movers!!! It's not on the app??? WHY NOT.

Mary W.
Clasificación:

There were issues with getting the 4 Boxes to the final destination. I was told there were computer issues. I did not understand why there was a different number generated for every action taken for the same shipment. All ended well. Not sure I would recommend the UBoxes if this was typical of transportation.

sandra L.
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El cliente no dejó un comentario.

TYREE M.
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El cliente no dejó un comentario.

TONDA b. | Overall Experience |
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El cliente no dejó un comentario.

Helen P.
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El cliente no dejó un comentario.

michael D.
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Nothing had a great experience both time I use u haul

TYREE M.
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El cliente no dejó un comentario.

Kenneth F.
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When I returned the trailer it took me over an hour to get a return receipt. New employees that knew nothing were in charge. No managers on site to help customers.

Deanna E.
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El cliente no dejó un comentario.

DAVID W.
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El cliente no dejó un comentario.

DAVID W.
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El cliente no dejó un comentario.

Vincent S.
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El cliente no dejó un comentario.

ROY P.
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Effective friendly service.

JAMES C.
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El cliente no dejó un comentario.

thomas e. | Overall Experience |
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El cliente no dejó un comentario.

Louis C.
Clasificación:

The store and staff were nice and tried to help. But U-Haul as a whole is the worst company I've ever dealt with. I will use Penske or any other option my next move. Between being locked inside a facility with no way out with my family for over an hour. Then we finally get out and was sent to another facility who couldn't take my card so I went and got a motel room for the night. Then the next morning paid online for the truck just to get to the place at 7am and they tell me I didn't rent a truck that I bought 300 dollars worth of moving supplies. Apparently 1 of everything...... come on uhaul.... then you don't give me enough miles for the trip. We took the quickest route. And was still 20 moles or so over the limit so after my bank was locked up due to the 300 I had to go pay cash so there was another deposit required. Which when I dropped the truck off the guy doesn't have a cash register so they will send the check in the mail minus the cost of the miles I was charged. After being hung up on 2 consecutive times from customer service Right as they said they would help me they would hang up. 2 TIMES.... after being on hold for close to 15-20 minutes each. Thank god you people aren't in charge of anything but trucks and boxes. I'll never do business with y'all again. And will let anyone who listens.

Robert A.
Clasificación:

The vehicle has electrical issues. The lights would not stay on. The brakes lights worked intermittently. The turn signals worked intermittently.

Paul M.
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I was sent to three locations for my rental. Organization is a major flaw. Call center people are the worse ever.... contracts are a joke because they don't apply and are never accurate.

Daniel J.
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Keep up the professional work you're doing. Great job!

Kendra J.
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El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

mattie C. | Overall Experience |
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El cliente no dejó un comentario.

Gloria M.
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The associate was absolutely wonderful.. she handled everything with courtesy and genuine hospitality.. I would highly recommend this location..

Johnnie L.
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El cliente no dejó un comentario.

joe R.
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In and out within minutes. Very satisfied.

Betty M.
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Continue being professional and attentive to your customers needs.

Allison W.
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The floor of the truck was extremely dirty. We had to get in and scrub it. Then there were ants in the truck as well. It took us an half an hour to kill them. Overall I was very unhappy with the condition of the vehicle. I want to rent every 2 weeks until the end of the year, however I will need to have a CLEAN, big free environment.

Luther S.
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Pick up was easy, the drop off/check in process wasn't as smooth.

DEB P.
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I had a question after I returned the truck and could not get anyone to answer the phone.

Michael H.
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Excellent set up and very customer friendly.

jennifer H.
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El cliente no dejó un comentario.

Robin R.
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I had to go to this location because the first one was closed. I checked on line first for the time to get it there, the first location , but when I arrived it had a sign to call for a appointment , I Called the number and a lady told me of another location and sent me directions since I had no internet connection. The drop off location , a lady was working by herself , but she handled the turning in of the trailer, unhooked the heavy trailer by herself. Done a inspection of the trailer and let me know all was ok. A very hard working employee, it was hot and she was out in the heat working on other hauls cleaning them. Very nice and helpful to me. She needs some help.

Patrick D.
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El cliente no dejó un comentario.

Stephen L.
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El cliente no dejó un comentario.

vince C.
Clasificación:

Was perfect

Chamath W.
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El cliente no dejó un comentario.

Howard R.
Clasificación:

Very friendly and helpful.

SIMON I.
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El cliente no dejó un comentario.

Tiffany L.
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El cliente no dejó un comentario.

Billy J.
Clasificación:

Had 10 ft. truck for 12 hours, cost was $155.00. Had 19.95 a day on side of truck. Little excessive

Jason W.
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El cliente no dejó un comentario.

Demetrius G.
Clasificación:

EXCELLENT CUSTOMER SERVICE!!! No complaints!! Highly recommend this location. Will absolutely be back and recommend to friends.

Randell P.
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El cliente no dejó un comentario.

Paul M.
Clasificación:

Chyna, an employee at this location went above and beyond to help me AFTER three confirmations were made by UHAUL call center and online service that was INACCURATE and trailers WERE NOT available at the locations the call center stated they were. Completely unprofessional. However, this location and staff were INCREDIBLE

Richard H.
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El cliente no dejó un comentario.

Shanika G.
Clasificación:

El cliente no dejó un comentario.

WARDELL J. | Overall Experience |
Clasificación:

Poor customer service. Long waits not enough staffing when there is a line. Rude general manager stood over me as if I was going to steal something. Kicked me out of my space because a little aftersray from an spray can got on another trailer. I simply worked it out with the other customer and the issue was resolved. Instead she kicked me out to the curb

Chris C. | Overall Experience |
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El cliente no dejó un comentario.

Devon H. | Overall Experience |
Clasificación:

Poor customer service great secure storage place but the customer service there makes the place horrible simply no people skills at all

angel s. | First Impressions |
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Best Customer Service I have ever received!!

joe c. | First Impressions |
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The manager Denika is most helpful and provides stellar customer service!!!! Thank you!

Erica D. | First Impressions |
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El cliente no dejó un comentario.

Billy P. | Overall Experience |
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El cliente no dejó un comentario.

Charles M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

andy m. | First Impressions |
Clasificación:

Everything went as described. Great job considering COVID 19. Great Experience!

Rex M. | Overall Experience |
Clasificación:

I cleaned up the floor with my own broom. Someone had raked a pile of trash in the isle and it stayed there until I cleaned it up. Great building, good place to put something you need dry and out of the weather. I would use again if needed.

Devon H. | First Impressions |
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Great customer service at its finest

Billy P. | First Impressions |
Clasificación:

Did a good job

Sergio R. | Overall Experience |
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The attendant was very helpful make my storage necessities very easy I will do business here again for sure I highly recommend this place.

Sergio R. | First Impressions |
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Very helpful and professional service me and my family always get u-haul for our moving needs this location Excellent!

lisa k. | Overall Experience |
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I was in the aftermath of the death of a loved one when I rented a unit at this location. I could not have asked for more kindness and understanding from the staff and the facility is outstanding.

NOLAN B. | Overall Experience |
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Could not get a receipt at checkout. Was told I would get a email but did not. The only email I received was showing I had missed a payment and was charged $15.00 late fee. Poor system/need receipt!

TOM K. | Overall Experience |
Clasificación:

would rent there again

ERICA G. | First Impressions |
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The unit was dirty (rat droppings, rodent trap and oil/fluid on floor). Was not cleaned before unit was rented out so I’ve paid for a unit and not able to store anything until Monday.

KEITH B. | First Impressions |
Clasificación:

Great facility and knowledgeable and vary helpful staff!!!

Ashleigh S. | Overall Experience |
Clasificación:

great

Kayla D. | Overall Experience |
Clasificación:

I went in ahead of time to reserve my truck and storage unit and last minute I’m told neither one is available

Britton G. | Overall Experience |
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It was easy to access and the staff was very friendly and helpfulness!

Shevonne O. | First Impressions |
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The general manager was very welcoming and hospitable.

patterson d. | Overall Experience |
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excellent service !

ERIC S. | Overall Experience |
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The facilities were well-maintained and clean. However, this U-Haul DOES NOT honor reservations nor do they follow-through with things requested via phone. I do not recommend this location.

yaminah m. | Overall Experience |
Clasificación:

Eric Shirley should be removed from the company. He is robbing Uhaul. He will offer to take cash payments and not put a lock on your storage. He offered it to my boyfriend and I told him not to do it.

fairrah s. | First Impressions |
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Thank you for all your help !!! Fairrah

Cassandra C. | Overall Experience |
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Great people

Michael R. | Overall Experience |
Clasificación:

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nathan h. | Overall Experience |
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X

Henry P. | Overall Experience |
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Was very helpful in all matter and did whatever it took to make it a pleasant rent. H. C. Perrett

Lily G. | Overall Experience |
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I made a reservation that they could not find when I arrived. They did work it out so that I could get the truck and get moved.

chris s. | Overall Experience |
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First unit was already taken. Spent several hours on hold. After that was resolved I didn't get the 24hr access which was requested. This resulted in an extra days charge on my truck rental.

Lacy B. | Overall Experience |
Clasificación:

Great service!

Debra W. | Overall Experience |
Clasificación:

No comment

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