Jim Alderson at the East Nob Hill facility in Yakima Wa gave excellent service.Joanne u. | First Impressions
Customer Reviews for U-Haul Storage at East Nob Hill
Yakima, WA 98901
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When a reservation is made a week in advance make sure the equipment reserved will be available. Also, fix the online reservation amount so that it matches the amount on the reservation. It was $60 more than the reservation amount & no it was not mileage.CARL R.
More outside units would be useful.Melissa C. | First Impressions
The facility is not secured to unauthorized visitors because the entrance doors open at anytime to anyone, with or without an access card. I was assured there was plenty of security given that the building sits next to a large homeless shelter.Arlene S. | Overall Experience
The location was very convenient to me. The staff was very friendly and helpful.Charles M.
Customer did not leave a comment.James O.
Customer did not leave a comment.JOHN S.
Employee was very knowledgeable and friendly. Made my experience very pleasant. Will recommend this u haul site to others.JOSEPH MC CAULEY M.
Customer did not leave a comment.Alex G. | Overall Experience
Customer did not leave a comment.TROY P.
The customer service was horrible. They changed dates, times, AND pick up locations on me three different times. Additionally, I arrive on thanksgiving day and they tell me the only trailer they have available is dented and being repaired. Then I fixed the trailer myself by bending the fender out so there was decent clearance of the tire.RICHARD G.
Customer did not leave a comment.JOE H.
Customer did not leave a comment.Dustin E. | First Impressions
Customer did not leave a comment.Lydia S. | Overall Experience
Customer did not leave a comment.BRANDIE O.
Not friendly staff. Overcharged for equipment. Unprofessional when asked questions.Laurie B.
This is the worse experience we have ever had with U Haul. when I reserved the box we gave them drop of for pensacola fl then I get an e mail a week later while moving to fl wanting to know what we wanted to do with the u box. This box is to small to explain more..Thank GOD for the Pensacola location on mobile hwy they saved the dayRichard S.
Nothing. Everyone was helpful and friendly.Nichole M.
Nothing. Everyone was helpful and friendly.Russell M.
Signs on both doors state that masks are required to enter but staff were not wearing any the three different times I visited the store.TAMARA C.
Richland was very efficient and knowledgeable.KADY MARIE E.
Customer did not leave a comment.Porfirio N. | First Impressions
The place is always clean and the employees are awsome and friendly and treated you as friends and familySHANE T. | Overall Experience
Customer did not leave a comment.John B.
Friendly staff, nice location. Unloading was kind of difficult. The landing is about an inch lower than the entrance of the building which made the carts a bit difficult with a full load.Richard G. | First Impressions
The guy who checked in the truck was efficient and professional.Eric W.
Customer did not leave a comment.david l. | Overall Experience
Customer did not leave a comment.ARLANDO L.
Customer did not leave a comment.KEVIN F. | Overall Experience
It would be good for you to put a sign in front of the store for no parking as it blocks associates view if return lane.. I had to go in for the agent to see that we were waiting in the return/check-in space. More signage or direction from associates to know how and where rental needed to be returned would also be good. Business hours were great and helpful to be opened later.PAMELA B.
the lock was broken 😠 other than that fine.monica f. | First Impressions
Customer did not leave a comment.JAMES R.
Cant think of anything. No problems. Very helpful staff.MARK A.
Customer did not leave a comment.JAMES B.
This location is not close to our home. We were disappointed that we were not able to pick up at the location that was listed in our reservation. It was also confusing because the reservation still listed the requested site. The only notice we received about a different location was a reminder text about our upcoming reservation.Chris B.
Customer did not leave a comment.Brooke C.
Customer did not leave a comment.JUDY V.
Customer did not leave a comment.David E. | Overall Experience
What an awesome experience! Moving is stressful especially an out of State move, or it's supposed to be! But U-Haul made all the stress disappear! Not only will I use U-Haul if I ever move again, but I will tell everyone I know to do the same!!Tina W. | First Impressions
Ensure that the vehicle is maintained to travel in the freeway. The vehicle had problems shifting to the next gear.ELETICIA S.
Your staff are the nicest people and so helpful.Doreen A. | Overall Experience
Customer did not leave a comment.Rory M.
It was a little strange coming in because my access was denied and alarms were going off. The website didn't let me know that the after hours were no longer available.Selena N. | Online Move In
Customer did not leave a comment.CHERRYL S.
We were disappointed to receive wooden crates rather than the metal storage/shipping containers. One of the crates was falling apart when we received it and we had to maneuver the door to even latche it. However, all our items in all crates arrived safely and securely at our destination a few days sooner than expected. Overall it was a smooth and easy moving process.Kenton J.
All friendly and helpful, they treated us the way a customer should be treated !!!!!JONATHAN MATTHEW K.
Customer did not leave a comment.Paula F.
Great customer serviceDAMIAN C.
First off we reserved a trailer on Oct 18 online to be picked up on Oct 28th. The reservation said someone would contact us by the 19th. We never received a call. When we called to confirm we had a trailer on Oct 26 we were told there was no trailer available. We were also told that you only call 48 hours prior to pick up which is completely bogus. I had him read the reservation to admit he was talking out of his a**. The U-Hail on Nob Hill in Yakima, WA requires a mask to enter, but NONE of the employees wore masks. We took pictures of the mileage and fuel gage before leaving and adjusted the mileage on the link that was provided before we left the business. When we returned the truck the employee said we were to be charged for 21 miles when, in fact, it was 20 as I showed him. He also questioned the amount of gas I put in the vehicle despite showing him the gas gage was fuller when I returned it than when I picked it up. He ended up charging us for 21 miles and was generally a jerk the whole time. I can't think of a more unprofessionally run business than U-Haul. I hope we don't have to rent a truck or trailer anytime soon. It's a very frustration experience.CURTISS DAVID C.
Customer did not leave a comment.STEVEN D.
The individual that checked us in was very kind and we appreciated all advise she gave us. She was very excited to hear we had just moved here and she was very kind.Vanessa R. | First Impressions
Better signage at EYE level regarding which driveway to use and exact area for truck return.CHRISTY M.
If you desire frustration , irritability, ineptitude, rudeness, lies, and exasperation beyond words. Rent U- boxes from U - haul. From start to finish, this department of U -haul from the State of Washington to the State of Florida has been nothing short of incompetent.Chrissy D.
Customer did not leave a comment.MARY KETCHAM T B.
Customer did not leave a comment.GLENN R.
Customer did not leave a comment.Justin J.
Customer did not leave a comment.MARGIE S.
I can't make any suggestions for improvement because I thought it was convenient and user friendly.ALFONSO P.
Everyone was great l, truck was nice and clean.JANET L.
Customer did not leave a comment.susan S.
Customer did not leave a comment.DREW W.
Customer did not leave a comment.WAYNE S.
Customer did not leave a comment.THOMAS L.
on my second day of driving the 17' truck, I encountered rain during dark hours. When I turned the wipers on, one of the blades was shredded on the end and both blades were rotten and cracked. This causes a very dangerous condition where I had to drive while looking at the rear view mirrors to make sure I was still in my lane until I could get off the freeway and onto the shoulder. This was a most dangerous condition caused by negligence and laziness. When I picked the car hauler trailer up, the lights did not work. I finally found a blown fuse in the engine compartment and replaced it. The fuse blew again while driving somewhere between Idaho and Nevada. The Nevada State Police informed me of such.David W.
Customer did not leave a comment.BRYAN V.
Customer did not leave a comment.Graham W.
They wrote down the pickup location before I traveled Very helpful ,even open on Sundays .LARRY J.
Customer did not leave a comment.KEVIN C.
Everything at this location is top notch.NATHAN B.
Customer did not leave a comment.SABINA T.
Customer did not leave a comment.MARK BURTON P.
Customer did not leave a comment.Lawrence C. | Online Move In
Customer did not leave a comment.WILLIAM JOHN H.
The lady was very friendly and explained all of the rules and regs to me.Cathey R. | First Impressions
Customer did not leave a comment.Dillon B. | Overall Experience
Clean windshield would be nice.shawn B.
Customer did not leave a comment.Beverly A. | First Impressions
I was very happy with their service and quick installation of my trailer hitch. Thank youBonnie H.
Customer did not leave a comment.kim G.
1) My best experience renting from Uhaul, yet. 2) Picking up and returning was fast, fast, fast. 3) MASKS (indoors) as mandated! Our county has some of the highest rates of Covid-19. Please show that you care about your customers (customer service) and wear a mask when customers are in the store.MICHELE N.
I was originally scheduled to pickup at a different location but there was no key left for the vehicle. I was also scheduled to drop off at different location but they had no parking available to leave the vehicle.GRANT C.
Awesome people an great helpKevin H. | Overall Experience
Customer did not leave a comment.DALE H.
Jimmy was so helpful. And accommodating. I'm a senior lady and he made my move-in very easy for me.Arlene S. | First Impressions
Customer did not leave a comment.DIANNA W.
Jimmy helped me I am almost 60 years old and I must say Jimmy is one of the most professional and kind representative I've ever felt with A1 in my opinionkathy h. | First Impressions
In my opinion only thing is more carts available for when moving into a unitkathy H.
Customer did not leave a comment.JOHN L.
This was a great experience! Thank you!Scott B.
Customer did not leave a comment.asuncion M.
Customer did not leave a comment.MOISES A.
Make it less costly!Craig H.
Lyndsay was very helpfulGabriela O. | First Impressions
It's run by knowledgeable and efficient and kind people. Clean facility and good security.Tonya C. | First Impressions
Customer did not leave a comment.MARK C.
Love this location!! The people are super friendly :)ANGELA B.
Customer did not leave a comment.Christine M. | Online Move In
Expensivelinda l. | First Impressions
The personal did very good in getting me the right truck and good return .CONRAD PHILLIP C.
Customer did not leave a comment.Veronica O. | First Impressions
I gotta say the two young ladies who helped me at the east Nobhill location at 8 am on 9-24-21 were two of the friendliest people I met all day. And the guy who I dropped the car off to I think his name was mike, he was very helpful and just the whole place was nice. There was another guy in the am but I can't remember his or the young ladies names. Thank You.MICHAEL D.
Customer did not leave a comment.Jeffrey F. | First Impressions
Customer did not leave a comment.JOHN FRANCIS H.
The guy in the front it was good customer ServiceJESUS F. | First Impressions
Customer did not leave a comment.KEVIN D.
Your employees have done nothing but WASTE MY TIME WORST RENTAL EXPERIENCE EVER I DO NOT APPRECIATE BEING SENT ON A WILD GOOSE CHASE!!! I will NOT recommend your services to anyone You should have to reimburse every dollar I spent.STEVEN D.
Out u-boxes were delayed because the driver was sick, we were told over the phone that they could be picked up on Saturday, but then the driver who dropped them off said the earliest was the following Wednesday. When they arrived, they were bolted shut. The driver said they were supposed to be opened, but she had no tools to open them, and unaware that this problem might arise, our tools were in the u-boxes. Had an employee at the local hardware store shown us the kindness of lending us his drill, we would have had to buy a $100+ drill to open u-boxes that should have been open when they were dropped off. U-haul is a total mess--we had so many issues with the company from start to finish--and while there are great individual employees who work for the company, overall I find the customer service to be completely apathetic to their customers, and their business model to be only about the bottom line, not about actually creating a positive experience for their customers.Erika P.
Friendly staff. Very helpful. Clean facility and vehicleDianna W.
Customer did not leave a comment.NATALIE L.
Customer did not leave a comment.LUELLA J.
Customer did not leave a comment.Jose V. | Overall Experience
Customer did not leave a comment.Gina Q. | Overall Experience
Customer did not leave a comment.Katherine S.
Customer did not leave a comment.Ashley b. | First Impressions
Store manager was always rude and never failed to make smart comments. The phone is never answered when you call. Their was always only one person helping at a desk with a line. The staff that usually opens up the storage units are always nice!Denise G. | Overall Experience
All my stuff came out with roaches when I never had them for what I was payingOrlando D. | Overall Experience
NOT A THING EVERYTHING WAS PERFECT AND THE TWO GENTLEMEN WORKING THERE AND HELPING ME WERE EXCELLANTMARY W.
Super friendly and helpful staff!NANCY N.
they were fast and friendly. even came under budget. thanks guysRobin C.
The only thing that I would have to say is that the cab smell like smoke but other than that awesome!! Thank you!!!TRICIA C.
There were no concerns at the pickup facility or the staff. Equipment was ready and what we asked for.ALFONSO P.
Customer did not leave a comment.George M. | First Impressions
Always very accommodating and friendlyDARCELL AHTANUM S. | First Impressions
Customer did not leave a comment.Brian P. | Overall Experience
Customer did not leave a comment.linda n. | First Impressions
Customer did not leave a comment.MICHAEL P.
The management is top notice and every one is niceRICHARD S.
Customer did not leave a comment.DEBRA R. | First Impressions
Customer did not leave a comment.Blanca L.
Richland is an awesome employee!! She is sweet and funny. Very helpful to my needs too. Great employee!! Give her a RAISEALLYSON KATHLEEN W. | First Impressions
Nothing. I really like people that are honest and answer your questions!DAVID J.
Customer did not leave a comment.Sidney K.
I reserved a 26' truck to move my household goods. It showed online that the equipment would be available only to get a call almost 2hrs later from Uhaul that they did not have the 26' truck. So I was given a 15' with the 4Ã-8 trailer. That caused me to have to make 3 trips instead of one and had to keep the equipment an extra day to ensure my move. I would have like to seen Uhaul accomodate customers, like myself, in that situation with better care since the short of equipment reserved was not the fault of the customer.LASAGON M.
Customer did not leave a comment.CONRAD PHILLIP C.
Worst experience from UHaul I have ever had. Customer service people are rude and flat out don't give a damn. This move was to move my daughters things for school. Was told it would be delivered on a certain date asked again are you sure this is the date it will arrive. I purchased airline tickets to be there to unload the box. Was informed the box didn't leave when it was supposed to and the delivery date would be different one or two days would not have been a big deal. 10 days because of their incompetence is a big deal and no one cared. Some lady emailed me a couple time and then would not return my emails. Those airline tickets wee $1000 and none refumdable. I could not make the trip 10 days later so had to purchase tickets to have some one else go which cost another $1000. So I'm out an additional $1000 ubaul will loose a hell of a lot more business than that. The company I work for rented from haul for local deliveries almost 200 days last year and the last couple years. After learning of this we are now renting from ryder and penske and uhaul will never see another penny of my money or my companies money. You can't treat people like this and get lied to and except to have return customers. I used to hold uhaul with high regards they were an American icon. No longer you need to get rid of every customer service person you have and start over with people who care and not just care about a paycheck!Thomas H.
Customer did not leave a comment.Dylan W. | Online Move In
Customer did not leave a comment.MAHLON Y. | First Impressions
Customer did not leave a comment.MARIA S. | First Impressions
Richland was accommodating and awesome!PATRICIA J. | Online Move In
Richland was awesome!PATRICIA J.
Customer did not leave a comment.Robert A.
Customer did not leave a comment.Cameron W.
Customer did not leave a comment.Clayton W.
Truck was not well maintained, a coolant hose came lose while driving spilling coolant all over the road, It was just a hose clamp that was not installed properly so I was able to repair it myself. But I had to top it off with 2 gallons of coolant that I had to go out of my way and go buy myself. So yea it was just a bad experience.Juan O.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.Matthew K. | Online Move In
Customer did not leave a comment.Paul G. | First Impressions
Customer did not leave a comment.Jean P. | First Impressions
Customer did not leave a comment.Jose V. | First Impressions
Customer did not leave a comment.kelsey k. | First Impressions
Customer did not leave a comment.Duane G. | First Impressions
The white man at the desk helped me thoroughly even tho there was a line he was not getting impatient or trying to rush me out the door, I have a lot going on and I have to find a place as mine is being sold by the lanlord so I got controlled units and hopefully it will fit all my stuff :)Lana D. | First Impressions
Showed up and was helped by Jimmy who did a great job at explaining everything and getting me all set up. After I checked my unit, I returned to get a lock because there wasn't one in my unit. At that same time there was a rush of people in the store and Jimmy got through everyone like a complete professional and I didn't have to wait long. Thanks Jimmy!Rogelio R. | First Impressions
I would've gave 5 stars but its hard to get to my unit when i need it because of what others have done and hours have been limitedNeva M. | First Impressions
Customer did not leave a comment.Raymond C. | First Impressions
Customer did not leave a comment.Larry L L. | First Impressions
Customer did not leave a comment.Cherryl S. | First Impressions
Customer did not leave a comment.Julie L. | First Impressions
The guy that helped me was awesome, he was helpful and very nice and informative. Upon my visit I was just going in to rent a storage which I did (by the way storage display was very helpful) I expressed that I was moving and also needed a cargo but was going to rent one in another town upon that the guy was nice to help me find a cargo in another city and was able to book a cargo and same time and get all that set up for me. I left this place amazed if his customer service and taking tht xtra step. Thanks I will definitely send some people to this uhaul place on E. Nob hill and doing my business here. Keep up the good work.Joanna G. | First Impressions
Quick & pretty easy setup online. Facility is accessible, easy loading.Ryan L. | Online Move In
Guy was very nice and informativeDoreen A. | First Impressions
La persona fue muy amableGregoria S. | First Impressions
The U-Haul on east no hill employees are real kind and make you feel right at home.the friendly attitude the staff have.is awesome.thank you guys keep up the great work.for those looking for a great storage units U-Haul of yakima east nobhill is the place you wantRoberto R. | First Impressions
Customer did not leave a comment.Kylie P. | Online Move In
Everything was good the only thing that would of been nice. Is that if you guys can provide info online to say that " by getting a storage unit, with the 1st month for free - needs to be In- person only" I didn't know until I went to main location, to get my storage information. When I asked the person he said " Well, I can't do anything about it, you needed to come in, in person! " so my response was, I'm sorry Sir, I didn't know that you guys were doing the free month with the rental of a storage, and needed to be In person. That's not what the online website says.. I ask to see if they can do the next month for free. He said No and did not give me a reason, why?.. He didn't even give me a receipt to confirm my purchase, like I requested. ( I have it in my email ). This is not how I wanted to start my business with you guys, but since I really needed the unit, I didn't have no choice. Thank you!Aristeo B. | Online Move In
Customer did not leave a comment.judi s. | First Impressions
My assigned storage room is furthest from the only working entrance. It is a huge building. There are many entrances, but they are "inoperable" and do not allow access. Staff told me it is because the building is not finished being built. The storage business hours are falsely displayed in many places and it is not 24 hour access, it isn't even regular hour access. Storage hours are the same as office hours, but nobody including staff informed me of that. I understand if hours are different due to covid, however, ALL the signs in the building and online could be updated. It is false advertising and will be reported to the BBB. There were several available storage rooms that were much closer to the only door of access so why was mine placed so far from it. Some staff members were rather rude to tell me I could "just get storage elsewhere" when I expressed my concerns. I won't recommend uhaul storage to anyone I know. Mike was the only person to help explain issues to me even though he was unable to help make it right. Basically, all staff told me to deal with it, or I could get storage elsewhere. Inconvenient location of the storage room within the huge building from the only service entrance. Falsely advertised hours of access to storage online and at the facility. Rude and unhelpful customer service.Casandra Q. | Online Move In
Very helpfulEsperanza A. | First Impressions
Customer did not leave a comment.matt c. | Online Move In
The facility is great, with awesome security features and the customer service is top notch!Jessica B. | First Impressions
Customer did not leave a comment.Dakota A. | First Impressions
Customer did not leave a comment.Ellen H. | Online Move In
Linsey was excellent, thorough, professional & friendly. When we were there to rent our unit she was the only employee present. She handled at least a dozen other customers. Including an upset customer, checking out & receiving rentals. I was there 90 minutes after I paid for the unit before she could show me the unit. As a manager is the past, I would say you are blessed with a caring, friendly & super professional employee. She amazed me her coping skills & professionalism.Mark J. | First Impressions
Customer did not leave a comment.Maria C. | Online Move In
Customer did not leave a comment.Krista T. | First Impressions
I really liked the online option to reserve a storage unit. I was working long hours and didnt have the time to go in person and having the option to do all this online was super convenient. It was a very simple and quick process. When I pulled up to the unit, it was all ready to go with a lock and key waiting inside.Rosa C. | Online Move In
The staff at the East Nob Hill U-Haul location are helpful and professional. It would be helpful if they consistently wore masks when working with customers. Otherwise they would be five stars all around.KATHERINE H. | First Impressions
most .William H. | First Impressions
Customer did not leave a comment.STARLETT B. | First Impressions
Great people. Casandra has been very patient with us getting storage set up. Climate control is exactly what we need. Thank you.Patricia M. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!