The staff was friendly and helpful. My only complaint is that the size unit I reserved online wasn't available. Not because of the facility but online it need to be changed what sizes are actually at each location. I'm moving states and got to the yakima location to find the unit didn't exist there. Thankfully there was 1 10x10 available but I ended up having to use 2 units with no space to spare because of the online reservation listing spaces that aren't available.Jessica W. | First Impressions
Customer Reviews for U-Haul Storage at East Nob Hill
Yakima, WA 98901
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great truck, great service!BartYakimaValley H.
24 hour access would be great, or not even 24 but later like 10pm or something of that sort .overall good experienceVICTORIA O. | Overall Experience
El cliente no dejó un comentario.Randy H.
El cliente no dejó un comentario.Tracy W.
The Ubox came with just 6 furniture pads. The Richland Uhaul provided more at no cost.Daniel R.
El cliente no dejó un comentario.LOUIS V.
Great customer service!! Would definitely rent from them again.Andrew S.
Service was great. I was frustrated that I had to buy a $16 adapter to hook up the break lights to my truck.Michael H.
Make the fuel gauge reading less confusing. Don't expect everyone to have a smart phone to be able to start the journey and return the equipment. Enable the website to do the same functions as the app without a smart phone, or make an area on your website for returns after hours that does not include a smartphone.Karen R.
Bad service elsewhere lead me to U-Haul and I had nothing but an amazing experience with them. Extremely accommodating and all about making the customer experience positive and convenient. Everyone at this branch deserves a raiseCody J. | Overall Experience
El cliente no dejó un comentario.Karen K. | First Impressions
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.Frank J.
Servicio al cliente de excelencia.Robin K.
Check in and check out was faster then expected would highly recommendEDUARDO D.
El cliente no dejó un comentario.Madison T.
The rep told us not to worry about taking pics of the scratches/small dents as that is normal. However, when we dropped off the truck, we were advised that those scratches/dents should have been noted.Scott W.
Nice staff, my unit was ready within the same day as my online move in, clean facility, overall great experience!Mariya M. | Online Move In
El cliente no dejó un comentario.Darrin P. | Online Move In
The rep that helped me was great! Efficient and friendlyLisa R.
El cliente no dejó un comentario.Stephen B. | First Impressions
El cliente no dejó un comentario.Kenneth P. | Online Move In
Excellent service...pickup literally took seven minutes...I thought I was on some camera or something...nothing has worked this smoothly even before COVID...great job!!!David L.
El cliente no dejó un comentario.Josh D.
El cliente no dejó un comentario.Tamara L. | Overall Experience
El cliente no dejó un comentario.Kevin H.
Thank you for your servicehelen c. | First Impressions
El cliente no dejó un comentario.Sam F.
Everything was great they were very helpful thank youArmando C.
Great people an very helpfulKEVIN H. | Overall Experience
El cliente no dejó un comentario.Bernadette P. | Online Move In
The young lady that helped me was amazingly sweet. She was so professional.Sherry L. | First Impressions
I was very impressed with the service and don't see any negative to comment on for improvements.ESTER H.
More friendly staff with clear communication.Barney W.
thank you!Deb B.
El cliente no dejó un comentario.Kyle W.
El cliente no dejó un comentario.Jesus R.
El cliente no dejó un comentario.Marisol V. | First Impressions
While I had no mechanical problems with the last truck I rented, the brakes squealed and the back hatch was VERY hard to slide up and down. The customer service is fantastic and they almost always have whatever I need to rent. So much cheaper than a monthly truck ayment. Mary B.
24 hour access would have been more convenient.Kevin S. | Overall Experience
Truck was dirty had left over food in doors had to go to another location for our car trailer then they charged us for over mileage but didn't put into consideration the extra miles to go get the try and then go to the house they over charged for the transport trailer it was supposed to be 69 plus insurance and they charged us 135Evelyn R.
El cliente no dejó un comentario.Chris H.
Company's a fraud they don't have a reimbursement policy.ERIC G.
El cliente no dejó un comentario.SAM S. | First Impressions
El cliente no dejó un comentario.Perry H. | First Impressions
El cliente no dejó un comentario.Leslie H.
El cliente no dejó un comentario.katherine Y.
My only issue is the self return. I never got it to work. I would put in the information on the website and it would tell me it was timed out. Employees were great.Marion B.
El cliente no dejó un comentario.Juan B.
El cliente no dejó un comentario.Kenneth P. | Overall Experience
I appreciate your help and the work u do. Thank u nicksandra r. | First Impressions
Wonderful and respectful person who checked us back in.Laurie S.
The staff is outstanding, with a special thanks to lindsy, nick and the other's that conduct themselves in a courteous and professional manner.RONALD P. | First Impressions
U-box was full of mouse turds. Box not securely enclosed.Bobbi P.
Customer service needs to be a little bit more friendly. No smile, no greeting, made me feel like I was disturbing him.Glen B.
El cliente no dejó un comentario.Roger P.
El cliente no dejó un comentario.David M. | First Impressions
The staff in both physical locations (Yakima, WA and Carson, CA) were excellent and extremely helpful; however, the customer service 800 phone number for U-Box is useless. Make sure to get direct phone numbers to U-haul locations.Michael G.
Very fast service. No complaints.Gage H.
Both the woman and man that helped me on separate days were very helpful. But they could lose a little weight by reducing their carbohydrate intake.Corey S.
Not a thing, great service and easy in and out:)Craig C.
I would tell other peopleTammy B. | First Impressions
Great customer service and equipment.Miguel L.
El cliente no dejó un comentario.andy H.
Best Uhaul ever! Thanks for all the help!nick M.
Good as isJetson C.
El cliente no dejó un comentario.Minerva L.
This location was the best. Extremely accommodating. I will recommend to everyone I know.Cody J.
As a first time storage user, very excited! The place is clean and am very excited to store my stuff here.tiara g. | First Impressions
El cliente no dejó un comentario.Thomas C.
El cliente no dejó un comentario.Tonya C. | Overall Experience
"Jimmy," I believe his name was, is a train wreck. When we couldn't agree on something he said read your contract...when I told him there's nothing in the contract he said, it's our policy. I then asked him to show me the policy and he wouldn't, he said I don't know where the policies are. Bottom line, he couldn't back up anything he was saying in writing.Jim W.
Place is huge with more units coming... helped me out big time thanks guysGARRY H. | Overall Experience
El cliente no dejó un comentario.PATRICIA A. | Overall Experience
El cliente no dejó un comentario.Don M.
the info not relayed to everyoneShanai C.
El cliente no dejó un comentario.Joanne G. | Online Move In
El cliente no dejó un comentario.Donald M. | Overall Experience
El cliente no dejó un comentario.Gonzalo E.
The associate I worked with was fast and clarified some of the charges. I was charged a few extra dollars for going over milages by 6mi. Not a bad fee. He also looked at the rental agreement and informed me what the actual charge was supposed to be. Recommended I contact the other location about the overcharge to my account.Dakota D.
The only thing I disliked was the amount I had to pay for fuel. It's understandable but not something I'd reconsider.Jared A.
El cliente no dejó un comentario.Charlene F.
El cliente no dejó un comentario.Angela W.
Made the process very easy, for me.ADALBERTORUIZ R. | First Impressions
Both the check-in and check-out process went very smoothly!!... Very friendly staff at this location.. ThanksStuart G.
Only one person (the one who checked us in) acknowledged us as we waited. It was confusing as to where we should wait or what we should do. The person who eventually checked us in greeted us as soon as he saw us and told us he'd be with us as soon as possible. He was most helpful.Alison S.
Great team. Much quicker than other locations. thanks for the trailer.Darin B.
El cliente no dejó un comentario.Jose B.
OVERCHARGED with random charges that have not been explained as yet.Donna C.
El cliente no dejó un comentario.Laura W.
El cliente no dejó un comentario.Alejandro L. | Overall Experience
El cliente no dejó un comentario.randy R.
I am so impressed by the facility and the very helpful staff! Lela was my first contact and the was very helpful! When we first arrived we talked with LaRue who was also very helpful! Thank you to all who helped us. Moving is stressful enough so it was a blessing to work with such positive people!Michael D. | First Impressions
The staff was very helpful in getting us the storage we needed even when the larger storage unit wasn't available. GraciasJo M. | First Impressions
El cliente no dejó un comentario.CARLOS D.
Lady was very friendly and courteous, it was a good experience. Store has a good selection of things as well.Maria H.
El cliente no dejó un comentario.Daniel T. | Online Move In
The location in Yakima was outstanding. The trailer I rented was outstanding in the task required also. I was very impressed with both the location and the equipment rented. 10 out of 10 on both. We were in and out of the Yakima location in 15 minutes. My only suggestion would be more staff on site.Mark Y.
Quick and easyJONATHAN MATTHEW K.
Discovered after check-out that the ramp was binding at the very beginning and end of slide, making it hard to pull out completely and latch onto the deck. At one point, I gave up on trying to latch it and eventually tripped into the truck. Also, the brakes seemed soft and appeared to engage properly when pumping the brake pedal a second time, but this may have been because I was towing a vehicle in addition to the household goods weight.Cecil C.
El cliente no dejó un comentario.Crystal G.
El cliente no dejó un comentario.Louisa M.
El cliente no dejó un comentario.Austin R.
Kind of slow and not helpful with information after trailer was hooked up. I wanted to verify a dent was documented before I left but was unable to get online so I asked for help and she was too busy and helping other customers before I was ready to leave.David G.
El cliente no dejó un comentario.Kimberly N.
Hire more people. There were two people staffing the entire place and I felt bad for them that people were getting frustrated for waiting so long in line and taking it out on them :(Jerome H.
Not friendlymanuel I.
The price said 19 a day but I was charged 39 a day for a 10ft van. Uhaul is just into false advertisement now?Antonio H.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Audiel V.
El cliente no dejó un comentario.Geoffrey G.
El cliente no dejó un comentario.Crystal P.
El cliente no dejó un comentario.Julie H.
Although understaffed, when we were assisted at drop off the attendant was pleasant and very accomodating.Tristan M.
El cliente no dejó un comentario.Michael N.
El cliente no dejó un comentario.Tracy A. | Overall Experience
El cliente no dejó un comentario.David G. | Online Move In
El cliente no dejó un comentario.Gerry S.
Thanks God bless you!!Blanca V.
Website says you have certain size vehicles but when you get to the lot the choice has drastically changed.Ruby B.
El cliente no dejó un comentario.kathy D.
Everyone was very helpful and courteousRonald N.
Perfect and timelyRandy P.
Only I think I would say is I would have liked it to be open 24/7 but I do understand security reasons but other than that 10 out of 10 recommend.isabel m. | Overall Experience
El cliente no dejó un comentario.Hannah L.
Said that the mileage wasn't going to be enough and went over. Was charged extra even after the fuel was left with a quarter tank more. The truck had a huge exhaust leak and the shifter felt like it was going to fall off. Had trouble getting it out of reverse. The gentleman that checked us in was quite rude.Todd R.
My only complaint was where I was located at first the motion section for the lighting didn't work correctly so we had to use a head lamp to see in my storage unit so I paid for a bigger storage in a different spot.Marion T. | Overall Experience
Clean, safe and professionalMichele V. | Overall Experience
N/aYoselyn R. | Online Move In
El cliente no dejó un comentario.Rebecca R. | Overall Experience
Staff was awesome would definitely rent there again when I need storageBRITTANY D. | Overall Experience
El cliente no dejó un comentario.mallory R.
El cliente no dejó un comentario.WILLIE P.
El cliente no dejó un comentario.joyce P.
El cliente no dejó un comentario.Phyllis H.
El cliente no dejó un comentario.Katrina S.
El cliente no dejó un comentario.Greg M.
El cliente no dejó un comentario.Lee N.
I will recommend and actively promote the local U-Haul owners and employees and amazing facility and clean and professional services whenever possible. I truly wish I could nominate the Nib Hill location and 1st Ave locations for a service award. Thank you from the McClsinsJesse M. | First Impressions
El cliente no dejó un comentario.ALLYSON KATHLEEN W. | Overall Experience
El cliente no dejó un comentario.JAMIE F. | First Impressions
El cliente no dejó un comentario.roseanne j. | Overall Experience
El cliente no dejó un comentario.NORBERTO B. | Overall Experience
Great facility easy and fast in and out in 10 minutesEDUARDO D. | First Impressions
It was very good, Nick was very helpful and knew what he was talking about. Yes I would recommend the U-Haul storage to others.Eugena O. | First Impressions
Nick the general manager helped me get a storage unit. Was very easy to understand his explanations. The unit was clean I would recommend my friendsMELINDA B. | First Impressions
El cliente no dejó un comentario.PETER F. | Overall Experience
Jimmy is the BEST employee ever!!!Kelly C. | Overall Experience
El cliente no dejó un comentario.Rebecca R. | First Impressions
I have never used U-Haul storage, before. I couldn't be happier. The office staff was the best! Kuddos to them!wayne n. | Overall Experience
Jimmy was extremely helpful and friendly!Janet C. | First Impressions
Everything was amazing..you guys made my move so much easier..ThanksAdolfo G. | Online Move In
Only drawback I had was with Jimmy Alderson who was unpleasant 4 or 5 times we had to engage him.All else an A+.earl A. | Overall Experience
The people are very niceAnne R. | Overall Experience
El cliente no dejó un comentario.sarah s. | First Impressions
El cliente no dejó un comentario.Jessica O. | Overall Experience
Nobody told me I had to pay extra if I want in past 5pmBryan C. | Online Move In
Friendly staff! Fast service!MARIE W. | First Impressions
Excellent customer service thank youJESUS F. | Overall Experience
Have no bad comments. Just good ones. Keep it up.Emelie V. | First Impressions
El cliente no dejó un comentario.Madelyn C. | First Impressions
El cliente no dejó un comentario.Adolfo M. | First Impressions
El cliente no dejó un comentario.PETER F. | First Impressions
El cliente no dejó un comentario.Martha H. | Overall Experience
Nick was very pleasant and explained everything clearly. Thank you Nick!Sylvia N. | First Impressions
Jimmy was an absolute blessing and provided exceptional customer service, and made my entire experience from start to finish, an absolute pleasure. I had been dreading even the thought of having to arrange to move my things yet again, and procrastinating for a week, because I believed it would take several attempts to accomplish all of the things that Jimmy handled with such kindness and care, and patiently and efficiently took care of within 20 minues or less! Thank you so much Jimmy, you have no idea how much I appreciate you! If I were to rate my entire experience from one to ten, based on your professional expertise, I would rate ten all the way!Jamie E. | First Impressions
Richland the girl working the front desk when I went to check in was amazing! She was polite and friendly and didn't make the situation at all awkward. She explained the rules and answered all my questions and the best part was she didn't take 20 minutes to check us in.Lindy J. | First Impressions
El cliente no dejó un comentario.MARK B. | First Impressions
Stored my stuff here for about 6 months while buying a house and had no issues. Units are secure and it was easy to get to my stuff when needed. Best of all the staff was friendly and super easy to work with.Travis R. | Overall Experience
El cliente no dejó un comentario.MORGHANNE M. | Overall Experience
Great customer service. Very convenient and fast.Stephanie S. | First Impressions
El cliente no dejó un comentario.CRISELDA M. | First Impressions
El cliente no dejó un comentario.Mathew P. | Overall Experience
Jim Alderson at the East Nob Hill facility in Yakima Wa gave excellent service.Joanne u. | First Impressions
More outside units would be useful.Melissa C. | First Impressions
The facility is not secured to unauthorized visitors because the entrance doors open at anytime to anyone, with or without an access card. I was assured there was plenty of security given that the building sits next to a large homeless shelter.Arlene S. | Overall Experience
El cliente no dejó un comentario.Alex G. | Overall Experience
El cliente no dejó un comentario.Dustin E. | First Impressions
El cliente no dejó un comentario.Lydia S. | Overall Experience
El cliente no dejó un comentario.Porfirio N. | First Impressions
The place is always clean and the employees are awsome and friendly and treated you as friends and familySHANE T. | Overall Experience
Friendly staff, nice location. Unloading was kind of difficult. The landing is about an inch lower than the entrance of the building which made the carts a bit difficult with a full load.Richard G. | First Impressions
El cliente no dejó un comentario.david l. | Overall Experience
El cliente no dejó un comentario.KEVIN F. | Overall Experience
the lock was broken 😠 other than that fine.monica f. | First Impressions
El cliente no dejó un comentario.David E. | Overall Experience
What an awesome experience! Moving is stressful especially an out of State move, or it's supposed to be! But U-Haul made all the stress disappear! Not only will I use U-Haul if I ever move again, but I will tell everyone I know to do the same!!Tina W. | First Impressions
Your staff are the nicest people and so helpful.Doreen A. | Overall Experience
It was a little strange coming in because my access was denied and alarms were going off. The website didn't let me know that the after hours were no longer available.Selena N. | Online Move In
The individual that checked us in was very kind and we appreciated all advise she gave us. She was very excited to hear we had just moved here and she was very kind.Vanessa R. | First Impressions
El cliente no dejó un comentario.Lawrence C. | Online Move In
The lady was very friendly and explained all of the rules and regs to me.Cathey R. | First Impressions
El cliente no dejó un comentario.Dillon B. | Overall Experience
El cliente no dejó un comentario.Beverly A. | First Impressions
Awesome people an great helpKevin H. | Overall Experience
Jimmy was so helpful. And accommodating. I'm a senior lady and he made my move-in very easy for me.Arlene S. | First Impressions
Jimmy helped me I am almost 60 years old and I must say Jimmy is one of the most professional and kind representative I've ever felt with A1 in my opinionkathy h. | First Impressions
Lyndsay was very helpfulGabriela O. | First Impressions
It's run by knowledgeable and efficient and kind people. Clean facility and good security.Tonya C. | First Impressions
El cliente no dejó un comentario.Christine M. | Online Move In
Expensivelinda l. | First Impressions
El cliente no dejó un comentario.Veronica O. | First Impressions
El cliente no dejó un comentario.Jeffrey F. | First Impressions
The guy in the front it was good customer ServiceJESUS F. | First Impressions
El cliente no dejó un comentario.Jose V. | Overall Experience
El cliente no dejó un comentario.Gina Q. | Overall Experience
El cliente no dejó un comentario.Ashley b. | First Impressions
Store manager was always rude and never failed to make smart comments. The phone is never answered when you call. Their was always only one person helping at a desk with a line. The staff that usually opens up the storage units are always nice!Denise G. | Overall Experience
All my stuff came out with roaches when I never had them for what I was payingOrlando D. | Overall Experience
El cliente no dejó un comentario.George M. | First Impressions
Always very accommodating and friendlyDARCELL AHTANUM S. | First Impressions
El cliente no dejó un comentario.Brian P. | Overall Experience
El cliente no dejó un comentario.linda n. | First Impressions
El cliente no dejó un comentario.DEBRA R. | First Impressions
Richland is an awesome employee!! She is sweet and funny. Very helpful to my needs too. Great employee!! Give her a RAISEALLYSON KATHLEEN W. | First Impressions
El cliente no dejó un comentario.Dylan W. | Online Move In