El cliente no dejó un comentario.
Clinton I. | Overall ExperienceCustomer Reviews for U-Haul Storage at East Nob Hill
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Employees not wearing face masks inside the store.
ROBERT F.I had one of the worst experiences of my whole life at this location. My belongings got stolen from our truck the second night putting us almost 3 full days behind... I was charged over 130 dollars and treated like criminal.... I was lied too, both me and my sick girlfriend had to walk to the closes gas station since our vehicle ran out of gas on a different date... Both me and my family which is a big part of the selah -Yakima community will never rent from U-Haul again. I believe they are doing something completely unfair and wrong as they have also tried to bill me and charge my card for almost 600 dollars... which I did not authorize and will not authorize until court... you simple don't treat customers like this especially Simone who rents several times a year. I hope they never treat anyone let alone a customer they way me and my girlfriend both where treated.
BRANDY W. | Overall ExperienceI could not call to see if a trailer was available. I had to go to site not knowing
MICHELLE S.Had difficult time getting access to the unit. Had a MANAGER yell about me not knowing a special key code required to access unit location. Did not know needed a key pad and pad location not easily located in office area NOT MY FAULT that wasnt made aware at time of rental.
Raven S. | Overall ExperienceEmployees at this location are top notch very friendly and warm
Richard and Kim S. | Overall ExperienceIt was extremely easy to return the truck.
KENNETH R.Linsey was excellent, thorough, professional & friendly. When we were there to rent our unit she was the only employee present. She handled at least a dozen other customers. Including an upset customer, checking out & receiving rentals. I was there 90 minutes after I paid for the unit before she could show me the unit. As a manager is the past, I would say you are blessed with a caring, friendly & super professional employee. She amazed me her coping skills & professionalism.
Mark J. | First ImpressionsGreat service
MARTY S.The girl who delivers the U-Boxes is amazing. She's competent and sweet. Very good at her job. I give her 10 stars out of 5. I had the experience of not receiving my u-boxes on time because of a nationwide network issue. This is understandable. There was nothing U-Haul could've done differently on that specific day. But! When I was trying to reschedule the boxes to be delivered after the network issue, I continually called the local branch to find out how to do so. They would not pick up the phone. I stopped into that local Uhaul location on Nob Hill Blvd in Yakima, WA. The male manager there could not have been less enthused to help me. As he sat in the silence of the empty room, he claimed he'd been too busy to answer the phone as I repeatedly called in the morning. He gave me the phone number to call to reschedule my U-Boxes. He didn't offer any apologies for my inconvenience, or extra concern or help. I just think he's a poor manager who doesn't care about the customers at all, and is therefore, unfit for his position. Nationally, I think Uhaul handled my experience ok.
Shelley U.easy and quick.
Paul G.Your online check in and check out DON'T WORK! I was stranded. 20 min hold time for a rep! Bar codes don't scan.
Kristi T.1st class service and very quick. Couldn't ask for more.
Curtiss C.Great Customer Service and friendly staff , availability for a storage space and truck at last minute for a local move , Affordable too!
BRENDA D.Renting the Uhaul box from the Yakima Uhaul location was a great experience, However, the shipment took was an absolute headache! the U-Box was almost two weeks late. The communication between the Albuquerque location and transport seemed non-existent. No one could tell me WHY there was a delay. I did get a refund for each day the box was late but it was a more stressful experience than I expected. I WOULD NOT RECOMMEND USING U-BOX.
Stephanie M.Love the new Yakima location.... easy garage parking for quick secured loading and unloading.... all temp controlled .... great place for all your moving needs
THOMAS V. | Online Move InStaff at this location are always very helpful. We had to make changes to reservations a few times - which made us nervous since I was moving across the state. Everything went awesome, no issues at all with the truck rental or storage facility.
SHAWNA RAE M.Excellent service. Great communication. Very willing to help.
LENNY W.THEY ALWAYS CHARGE ME MORE WHEN THE CLOSING BILL COMES LIKE WHY DONT THEY TELL YOU ALL THE HIDDEN CHARGES WHEN YOUR RENTING IT.
LESLIE C.Jimmy at Nob Hill in Yakima was the best! He was extremely helpful after we had to drive 60+ miles extra to drop off our trailer because our dropoff location in Cashmere, WA refused to allow the dropoff. You need to drop the Chevron Uhaul location in Cashmere. Your pickup and dropoff verification system is a disaster, only confirming 2 days in advance, and then changing dropoff location on the spot. This is the second time it's happened to us!
Dale R.Very nice!
Cliff B. | Overall ExperienceEveryone was professional and courteous. Don't change a thing.
DUANE CLAYTON R.Well they charged a lot I only used it for 2 hours and they charged me $98.70 dollars I did not use many miles and almost no gas and it was too expensive.
BRENDA S.Same comment as above, employees friendly and helpful but gaps in knowledge of rates, etc.
Mary H.Awesome staff. Clean inside and out. Very accommodating to all your needs
NEHEMIAH L.nothing
KENNETH JOSEPH D.I really liked the online option to reserve a storage unit. I was working long hours and didnt have the time to go in person and having the option to do all this online was super convenient. It was a very simple and quick process. When I pulled up to the unit, it was all ready to go with a lock and key waiting inside.
Rosa C. | Online Move InVerificar que todos los neumáticos estén en buenas condiciones,se que son cosas que pueden pasar.
JOSE L.I have always found the staff at U-Haul very friendly and easy to work with.
Dana S. | First ImpressionsGreat. Clear signage for after hours drop off.
Sean J.I wish you would adjust our bill when we DO NOT use the moving pads. If you CAN add them to our final bill, if used (bag seal broken and not ordered in advance) then you should be able to reduce the bill when they were not used. The equipment and staff were all wonderful. I wrote down the name of the lady who checked me out the day I rented (picked up) all the equipment on a piece of paper. She was OUTSTANDING, unfortunately, in the move, that paper got lost. On the contract it lists Michael Denton, but that WAS NOT the person who helped me. ALL the staff (reservation day / pick up day / drop off day) were all wonderful.
DANIEL A.Wear masks around customers.
Kaitlyn G.Efficient and helpful staff at this location. They had me promptly on my way. ¡Gracias!
CAROL J.The only issue, is the 24/7 checkout site. It gives clear instructions to get all your belongings, then check the environment you are leaving the truck, is it safe to exit . Lock doors then drop keys . So AFTER you drop keys, log in to app does it ask you to get mileage and take a picture . So I wasn't Able to properly return truck after hours
MARY C.I was not aware of the new policy of having to call someone to verify who you are.
DANIEL D.Always a great experience and professional. Went out of their way to bring in the trailer I needed. Gracias
GARY C.Very convenient. Made everything possible and easy. Great communication. Helped my wife and me out big time. Thank You.
LENNY W.everyone at the E. Nobhill U-haul facility was friendly and helpful! Also everything there is so clean and orderly! even the storage units! the cleaning team went through 3 times in just the 2 hours we were there yesterday!!! and even they were friendly, courteous and happy! this must be a great place to work!!!!
Lori S. | First ImpressionsBoth pickup and drop off personnel were terrific. My pod was delayed and I was promised a credit, but haven't seen the refund yet.
Joey W.Yes the place I got trailer from was great help and new what I needed and went out of there way to help me
JAMES C.Great service! Thanks!
Tyler C.My box was in Yakima for over a year and everything was in good condition when it arrived. I would recommend the Yakima location for storage of your goods. I do suggest that U-Haul do a better job of explaining the process of shipping and what happens when the box arrives. I do not think that the U-Haul representatives that I had to deal with on the phone did a good job of providing an explanation of how the process worked or what would happen to box when it arrived in Virginia or what the cost would be.
Barbara M.They forgot to have an appliance dolly in the truck, had to go back the next day to get it. They still charged me for the day I didn't have it.
Sandra N.A customer who is renting, actually using the equipment should be provided a DIRECT LINE (phone number) to the rental facility, NOT ever be routed to a switchboard - Call Center - where theye are told that hold times are 15 or 20 minutes. This is frustrating beyond description. Please rectify this ASAP. Thank You.
Steven S.I was helped by Jim on my first visit and he was very helpful. Les assisted to close my unit and was also very helpful. Will recommend!
Elizabeth H. | Overall ExperienceQuick and friendly return check in process
DAVID T.Excellent customer service and was great to work with they made this rental very smooth and easy
EDUARDO D.Spent hours waiting when I took the containers, and again were not ready when I picked them up...
Darin W.The truck was sort of old but it did the job!
DANIEL RAY N.The back Dior was too hard to close. It did not glide easily on the rails. Other than that I was pleased with the rental.
PATRICIA W.Best truck rental experience to date!
JESSICA R.I had reserved a trailer and then a day before pick up you changed the pickup location to a place 60 miles away. I called customer service only to get a person who was very rude and uncompliant. I asked her to double check and make sure there wasn't any other trailers available in my town. She refused. I asked for the manager. She refused. Finally I just cancelled my reservation. I hung up the phone and immediately called the local place I had scheduled for pickup and sure enough there was a trailer there the person there was very helpful. I went and picked it up.
MATTHEW STEVEN M.The windshield of the cargo van was really dirty, inside and out.
Sandra N.A family situation Thank you for being there Please text 5096544723 if any funds or clean up is Needed. Thanks again, Ken Stevens
Kenneth S. | Overall ExperienceCasandra Franklin was incredible. She new the entire operation. She should be promoted to corporate. Amazing employee. I have practiced employment law for 43 years. If every employee was like her I would have nothing to do. I recommend her for any position in the company.
ROCKNEY J.Return was easy but no human contact. Called the next morning to make sure all went well. No problems
Debra H.Nothing. It was fair pricing good customer service. Most definitely will return
jeannette N.Staff is professional
Travis B. | Overall ExperienceVery professional and convenient. The employee for drop off had exceptional service and made drop off easy.
JOSEPH JAMES A.Only issue we had was with the manager, a woman. I'm not sure what her problem was with us, but she seemed triggered, saidnI personally had attitude with her when I did not. She kept going with her attitude so she got attitude back. She had said to me looks whos name is on the building, so maybe that will help identify her? I'm not sure what her name was. But the gentleman that helped as well as the supervisor that helped, de-escalate or that tried to, she was amazingly helpful! I plan to use u-haul in the future when I move my entire house, but if she is there we will probably go elsewhere. She really had no reason to keep going with her attitude and yelling on her way out the door. Then she called the other lady as soon as she was down the road. Sighed heavily when the supervisor had told her we were getting a storage, then said she didn't want us to get a storage unit there. So all in all it was a very unpleasant experience with u-haul.
TERESA A.Thank you Thank you Cleaned up a overwhelming family situation
Kenneth S. | First ImpressionsStay open longer
ELEXANDER EFRAIN M.My last experience was not great with in two hours to get a truck plus did not get the dolly I ordered. But, this experience with so far better was upgraded to a bigger truck due to location and limited supply but, have a great help and service great vehicle to use all went perfectly yes, I thought it would because I didn't think the last experience was consistent with the way do business. This experience was exactly what I expected thank you!. (4-Stars!)
LAWRENCE GEORGE J.Not charge over $1 per mile and over $4 per gallon for gasoline if we don't top it off... That's highway robbery when your truck is getting like 8mpg!!
Travis P.Although the line was long, The staff was knowledgeable, efficient, kept the professionalism even amid the busyness. Thanks for an easy drop off!
Laura G.my favorite location for my moving needs. staff is always friendly. place is always exceptionally clean. thank you so much to everyone there for the quality of everything you provide
MATTHEW A.Online check in
WILLIAM H.there is nothing more to improve.. good job! good service!
ERIC MARTIN S.All was good, very helpful.
GARY K.I used U-Haul for storage, truck rental 4 times and many many boxes. Their boxes are the best. Would recommend U-Haul for all moving needs.
Ruth A. | Overall ExperiencePeople are rude
Steveejo C. | Overall ExperienceThe staff took forever to answer the phone to unlock my unit, it always took longer to get someone to open the unit then the amount of time I needed in it.
Zachary W. | Overall Experiencevery busy and could of had another employee to help out, the only employee was a little overwhelmed but handled it well.
Jimmie H. | First ImpressionsThe staff at the East Nob Hill U-Haul location are helpful and professional. It would be helpful if they consistently wore masks when working with customers. Otherwise they would be five stars all around.
KATHERINE H. | First ImpressionsThis is one of the most friendly, clean and well-managed U-Haul stores I have ever been to. I have used U-Haul on and off for 30 years.
Michael H. | First ImpressionsVery friendly, clean, great access. Highly recommend
LES F. | First ImpressionsLindsey was quick, through and had us set up in no time. Liked the fact that the storage was indoors and easy to access for loading and unloading. Great experience!
Judi D. | First ImpressionsDidn't like the fact it had a second lock on the storage unit. Just a way to stay in control. Got out of there as soon as could.
Jerry A. | Overall Experiencemost .
William H. | First ImpressionsIt would be nice if I did not gave to ask a staff member every time I needed in my unit. The facility is clean and well lit. The staff is professional, I asked about the access I was told the hold up was the city giving permits, which isn't their fault.
Naomi H. | Overall ExperienceKristopher was EXTREMELY helpful!!!
Sabrina A. | First ImpressionsEveryone was awesome and very helpful
Marcela G. | First ImpressionsStaff is awesome!!
Jon H. | First ImpressionsGreat people. Casandra has been very patient with us getting storage set up. Climate control is exactly what we need. Gracias.
Patricia M. | First ImpressionsVery friendly staff. Great team, very helpful. They all deserve promotions. They helped me thoroughly with patience and excellent. Staff went above and beyond.
Adrian R. | First ImpressionsGreat service!
john m. | Overall ExperienceThank you for everything.
gary c. | First ImpressionsEverything was great really great customer service very helpful
Steven C. | First ImpressionsWe rented this unit yesterday & so far so good. Good prices & good service!
john m. | First ImpressionsSí
William M. | Overall ExperienceI have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.
Mark H. | Overall ExperienceI have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.
Mark H. | Overall ExperienceWhen I checked in I got Military discount but first auto payment charged full When I move out they said I had to wait till Monday not from area. Plus they didn't thing they prorate. Over charged
shelli k. | Overall Experience1. U boxes were 7 days late 2. For 6 days no one could tell me where my boxes were 3. 1st 2 boxes showed up at 8 pm at night next 3 at 4 PM the next day 4. Poor communication and follow up
Benjamine Y. | Overall ExperienceThe ubox coordinator, Ms. Mock was horribly rude and failed to apologize on the company's behalf. Constantly accused me when I had everything in writing. Nasty attitude. Not timely with responding
JARQUITIA W. | Overall ExperienceGreat service. I recommend this service to anyone relocating and is concerned about the safety of their products. I moved from Florida to Washington and all my belongings arrived in Washington intact.
Janette R. | Overall Experience