U-box was full of mouse turds. Box not securely enclosed.
Bobbi P.Customer Reviews for U-Haul Storage at East Nob Hill
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Customer service needs to be a little bit more friendly. No smile, no greeting, made me feel like I was disturbing him.
Glen B.The staff in both physical locations (Yakima, WA and Carson, CA) were excellent and extremely helpful; however, the customer service 800 phone number for U-Box is useless. Make sure to get direct phone numbers to U-haul locations.
Michael G.Very fast service. No complaints.
Gage H.Both the woman and man that helped me on separate days were very helpful. But they could lose a little weight by reducing their carbohydrate intake.
Corey S.Not a thing, great service and easy in and out:)
Craig C.I would tell other people
Tammy B. | First ImpressionsGreat customer service and equipment.
Miguel L.Best Uhaul ever! Thanks for all the help!
nick M.Good as is
Jetson C.This location was the best. Extremely accommodating. I will recommend to everyone I know.
Cody J.As a first time storage user, very excited! The place is clean and am very excited to store my stuff here.
tiara g. | First Impressions"Jimmy," I believe his name was, is a train wreck. When we couldn't agree on something he said read your contract...when I told him there's nothing in the contract he said, it's our policy. I then asked him to show me the policy and he wouldn't, he said I don't know where the policies are. Bottom line, he couldn't back up anything he was saying in writing.
Jim W.Place is huge with more units coming... helped me out big time thanks guys
GARRY H. | Overall Experiencethe info not relayed to everyone
Shanai C.The associate I worked with was fast and clarified some of the charges. I was charged a few extra dollars for going over milages by 6mi. Not a bad fee. He also looked at the rental agreement and informed me what the actual charge was supposed to be. Recommended I contact the other location about the overcharge to my account.
Dakota D.The only thing I disliked was the amount I had to pay for fuel. It's understandable but not something I'd reconsider.
Jared A.Made the process very easy, for me.
ADALBERTORUIZ R. | First ImpressionsBoth the check-in and check-out process went very smoothly!!... Very friendly staff at this location.. Thanks
Stuart G.Only one person (the one who checked us in) acknowledged us as we waited. It was confusing as to where we should wait or what we should do. The person who eventually checked us in greeted us as soon as he saw us and told us he'd be with us as soon as possible. He was most helpful.
Alison S.Great team. Much quicker than other locations. thanks for the trailer.
Darin B.OVERCHARGED with random charges that have not been explained as yet.
Donna C.I am so impressed by the facility and the very helpful staff! Lela was my first contact and the was very helpful! When we first arrived we talked with LaRue who was also very helpful! Thank you to all who helped us. Moving is stressful enough so it was a blessing to work with such positive people!
Michael D. | First ImpressionsThe staff was very helpful in getting us the storage we needed even when the larger storage unit wasn't available. Gracias
Jo M. | First ImpressionsLady was very friendly and courteous, it was a good experience. Store has a good selection of things as well.
Maria H.The location in Yakima was outstanding. The trailer I rented was outstanding in the task required also. I was very impressed with both the location and the equipment rented. 10 out of 10 on both. We were in and out of the Yakima location in 15 minutes. My only suggestion would be more staff on site.
Mark Y.Quick and easy
JONATHAN MATTHEW K.Discovered after check-out that the ramp was binding at the very beginning and end of slide, making it hard to pull out completely and latch onto the deck. At one point, I gave up on trying to latch it and eventually tripped into the truck. Also, the brakes seemed soft and appeared to engage properly when pumping the brake pedal a second time, but this may have been because I was towing a vehicle in addition to the household goods weight.
Cecil C.Kind of slow and not helpful with information after trailer was hooked up. I wanted to verify a dent was documented before I left but was unable to get online so I asked for help and she was too busy and helping other customers before I was ready to leave.
David G.Hire more people. There were two people staffing the entire place and I felt bad for them that people were getting frustrated for waiting so long in line and taking it out on them :(
Jerome H.Not friendly
manuel I.The price said 19 a day but I was charged 39 a day for a 10ft van. Uhaul is just into false advertisement now?
Antonio H.Although understaffed, when we were assisted at drop off the attendant was pleasant and very accomodating.
Tristan M.Thanks God bless you!!
Blanca V.Website says you have certain size vehicles but when you get to the lot the choice has drastically changed.
Ruby B.Awesome
MAGGIE M.Everyone was very helpful and courteous
Ronald N.Perfect and timely
Randy P.Only I think I would say is I would have liked it to be open 24/7 but I do understand security reasons but other than that 10 out of 10 recommend.
isabel m. | Overall ExperienceSaid that the mileage wasn't going to be enough and went over. Was charged extra even after the fuel was left with a quarter tank more. The truck had a huge exhaust leak and the shifter felt like it was going to fall off. Had trouble getting it out of reverse. The gentleman that checked us in was quite rude.
Todd R.My only complaint was where I was located at first the motion section for the lighting didn't work correctly so we had to use a head lamp to see in my storage unit so I paid for a bigger storage in a different spot.
Marion T. | Overall ExperienceClean, safe and professional
Michele V. | Overall ExperienceN/a
Yoselyn R. | Online Move InStaff was awesome would definitely rent there again when I need storage
BRITTANY D. | Overall ExperienceYour U-Box system is not centralized resulting in the customer being forced to talk with staff who know nothing about the U-box process and thus cannot answer questions or solve problems. In addition, it requires customers to deal with staff from varying locations which is frustrating - again because the system information is so fragmented. Boxes in transit are not adequately tracked and thus staff cannot provide customers with real-time information regarding the status of their boxes. Another problem with the lack of centralization is that billing events occur as originally scheduled and not in connections with events happening in real-time. During this process I received bills for things that had not occurred or for events I was promised I would not be billed for as my shipment was late due to no fault of my own. This issue of billing being separate from events on the ground, resulted in time being wasted (mine and your staff's) on telephone calls that were unnecessary. My boxes were picked up late, shipped late, and arrived late. Given the current state of affairs in trucking and transportation, I can understand that issue, but find it hard to understand from a national company is what seems to be an unorganized and disjointed system. That issue, in my opinion, you can and should fix. Maybee consider consolidating all U-box operations under one roof and ensure that your warehouse and Transporation staff are well trained so that boxes can be tracked accurately. Lastly connect all business operations, such as billing, to the real-time tracking of U-boxes. In regard to your staff in Columbus, OH; I would like to commend both Jennifer and Maya for their outstanding customer service. However, Angel does not seem to possess a customer service attitude. I delt with her on two occasions (avoiding her at all costs afterward) and came away from both angry. She is defensive and argumentative. During the 2nd call, I felt in necessary to call her out, reminding her that I was the customer, and it was her job to deal with my problems, which she either could not or would not resolve. To be fair, your system issues regarding the lack of centralization is not her problem, but her approach to the issue and attitude about it are. When I asked to speak to her supervisor, her solution to that request was to tell me there was no supervisor available (If that is true, then you certainly have other issues that likely need to be addressed as well). I am not suggesting that she is a bad person or a bad employee, those issues I cannot speak to. However, given my experience with her, I am of the opinion that she does not belong in a customer service position as she did not represent your company well in dealing with my issues. I thank you for your time and hope you find my feedback specific enough to be constructive.
Kevin I.I Haul use to move equipment around to make it in locall areas. We had a 120 mile round trip to get to this location. The week before we rented another uhaul truck. You couldn't deliver the 26' we reserved and we had to use a 20'. Over all we had to many 450 + mile trips to make. At 5$ a gallon+ for fuel. You guys made a killing on our move
Toni F.It is poor service when you book this to show up at a location and it doesn't go there because they won't handle them. Why is it an option on your website if they can't handle them. This cost me extra time and money for the fuel needed to go to a further away location. Poor service at pick up location as well
Mark M.You nitpick me for 2 gallons of gas when I had to drive nearly 100 miles to a different location to pick up the vehicle - all because Uhaul screwed up? please. While it was nice getting charged less then what gas costs - the notion that I got charged after having to spend the fuel money to drive that far out of my way is obscene.
Aaron C.Large lot easy access
Ray H.Give truck for 24 hours
Tammy D.It would be useful to have the representative to inform you that the glass packing kit includes a box that is not packaged with the kit, and that you will need to grab one separately. As one would be fully aware, moving can be stressful enough, and any hiccups avoided would be greatly appreciated. When we got to my daughter's apartment to assist with packing, I opened the glass packing kit to find out that there was no box included in the package. What a disappointment, as the package clearly states that “box with handle includedâ€. And no where in the store where I picked up the kit did it note that box is included box, but you will need to grab one as not packaged with the kit. When returning the rental truck back, I explained the situation and kindly asked to return the kit as it was not used due to no box was included. The representative apologized for not letting me know that I needed to grab a box on my way out and indicated because I had opened the “kitâ€, it was not returnable. It was clear that I didn't utilized the kit. He directly me to another gentlemen and was told the same and proceeded to say that he would give me a “free†box. I'm a bit puzzled as to why he would say, “freeâ€, when I paid for it but was not told that it was not packaged with the kit? I felt that the two gentlemen's customer service was poor and felt that they didn't offer any help nor given me any time to explain the reason of my displeased with their service. With this experience, it's said that I do not have any desire to continue to use this location nor would I recommend to use the Nib Hill location for their moving need.
EDNA M.The only issue I had was the communication of truck pick up venue change from 1st Street to Nob Hill could have been much clearer. I did not even know the Nob Hill location existed. Now I do! Everything else was great!
Michael S.Rent for two days not know how things would go. Returned it 22 hours earlier. This was our 5 I haul rental in the last 2- months. The above questions should allow a rating system. The previous time we rented the equipment and service was good. Mike has been great ever time. The other gentleman I can't say that.
Dave C.There was an issue I had to get fixed because the wiring was installed incorrectly.
Jeremy D.Get better customer service
Sebastian L.The pivot point on the dolly did not move correctly. It looked like it had not been lubed.
Chad A.Helpful staff answered all our questions
David A.same see other comment
CECILIA M.Employee was worried more about finishing putting blankets and tape on. Shelf than checking in my vehicle
Jeff C.Every thing was very clean and everyone was very polite so I'd say your doing a great job
Lance B.Good!
Duane U.I usually rent from another location in town. When I showed up to pick up my truck I was told I was moved to this location. I would have liked to have been told ahead of time about the switch.
Marie W.I will recommend and actively promote the local U-Haul owners and employees and amazing facility and clean and professional services whenever possible. I truly wish I could nominate the Nib Hill location and 1st Ave locations for a service award. Thank you from the McClsins
Jesse M. | First ImpressionsGreat facility easy and fast in and out in 10 minutes
EDUARDO D. | First ImpressionsIt was very good, Nick was very helpful and knew what he was talking about. Yes I would recommend the U-Haul storage to others.
Eugena O. | First ImpressionsNick the general manager helped me get a storage unit. Was very easy to understand his explanations. The unit was clean I would recommend my friends
MELINDA B. | First ImpressionsJimmy is the BEST employee ever!!!
Kelly C. | Overall ExperienceI have never used U-Haul storage, before. I couldn't be happier. The office staff was the best! Kuddos to them!
wayne n. | Overall ExperienceJimmy was extremely helpful and friendly!
Janet C. | First ImpressionsEverything was amazing..you guys made my move so much easier..Thanks
Adolfo G. | Online Move InOnly drawback I had was with Jimmy Alderson who was unpleasant 4 or 5 times we had to engage him.All else an A+.
earl A. | Overall ExperienceThe people are very nice
Anne R. | Overall ExperienceNobody told me I had to pay extra if I want in past 5pm
Bryan C. | Online Move InFriendly staff! Fast service!
MARIE W. | First ImpressionsExcellent customer service thank you
JESUS F. | Overall ExperienceHave no bad comments. Just good ones. Keep it up.
Emelie V. | First ImpressionsNick was very pleasant and explained everything clearly. Thank you Nick!
Sylvia N. | First ImpressionsJimmy was an absolute blessing and provided exceptional customer service, and made my entire experience from start to finish, an absolute pleasure. I had been dreading even the thought of having to arrange to move my things yet again, and procrastinating for a week, because I believed it would take several attempts to accomplish all of the things that Jimmy handled with such kindness and care, and patiently and efficiently took care of within 20 minues or less! Thank you so much Jimmy, you have no idea how much I appreciate you! If I were to rate my entire experience from one to ten, based on your professional expertise, I would rate ten all the way!
Jamie E. | First ImpressionsRichland the girl working the front desk when I went to check in was amazing! She was polite and friendly and didn't make the situation at all awkward. She explained the rules and answered all my questions and the best part was she didn't take 20 minutes to check us in.
Lindy J. | First ImpressionsStored my stuff here for about 6 months while buying a house and had no issues. Units are secure and it was easy to get to my stuff when needed. Best of all the staff was friendly and super easy to work with.
Travis R. | Overall ExperienceGreat customer service. Very convenient and fast.
Stephanie S. | First ImpressionsJim Alderson at the East Nob Hill facility in Yakima Wa gave excellent service.
Joanne u. | First ImpressionsMore outside units would be useful.
Melissa C. | First ImpressionsThe facility is not secured to unauthorized visitors because the entrance doors open at anytime to anyone, with or without an access card. I was assured there was plenty of security given that the building sits next to a large homeless shelter.
Arlene S. | Overall ExperienceThe place is always clean and the employees are awsome and friendly and treated you as friends and family
SHANE T. | Overall ExperienceFriendly staff, nice location. Unloading was kind of difficult. The landing is about an inch lower than the entrance of the building which made the carts a bit difficult with a full load.
Richard G. | First Impressionsthe lock was broken 😠 other than that fine.
monica f. | First ImpressionsWhat an awesome experience! Moving is stressful especially an out of State move, or it's supposed to be! But U-Haul made all the stress disappear! Not only will I use U-Haul if I ever move again, but I will tell everyone I know to do the same!!
Tina W. | First ImpressionsYour staff are the nicest people and so helpful.
Doreen A. | Overall ExperienceIt was a little strange coming in because my access was denied and alarms were going off. The website didn't let me know that the after hours were no longer available.
Selena N. | Online Move InThe individual that checked us in was very kind and we appreciated all advise she gave us. She was very excited to hear we had just moved here and she was very kind.
Vanessa R. | First ImpressionsThe lady was very friendly and explained all of the rules and regs to me.
Cathey R. | First ImpressionsAwesome people an great help
Kevin H. | Overall ExperienceJimmy was so helpful. And accommodating. I'm a senior lady and he made my move-in very easy for me.
Arlene S. | First ImpressionsJimmy helped me I am almost 60 years old and I must say Jimmy is one of the most professional and kind representative I've ever felt with A1 in my opinion
kathy h. | First ImpressionsLyndsay was very helpful
Gabriela O. | First ImpressionsIt's run by knowledgeable and efficient and kind people. Clean facility and good security.
Tonya C. | First ImpressionsExpensive
linda l. | First ImpressionsThe guy in the front it was good customer Service
JESUS F. | First ImpressionsStore manager was always rude and never failed to make smart comments. The phone is never answered when you call. Their was always only one person helping at a desk with a line. The staff that usually opens up the storage units are always nice!
Denise G. | Overall ExperienceAll my stuff came out with roaches when I never had them for what I was paying
Orlando D. | Overall ExperienceAlways very accommodating and friendly
DARCELL AHTANUM S. | First ImpressionsRichland is an awesome employee!! She is sweet and funny. Very helpful to my needs too. Great employee!! Give her a RAISE
ALLYSON KATHLEEN W. | First ImpressionsRichland was accommodating and awesome!
PATRICIA J. | Online Move InThe price was right.I got the first month free. Great place to store your stuff....
Michelle M. | Overall ExperienceThe white man at the desk helped me thoroughly even tho there was a line he was not getting impatient or trying to rush me out the door, I have a lot going on and I have to find a place as mine is being sold by the lanlord so I got controlled units and hopefully it will fit all my stuff :)
Lana D. | First ImpressionsShowed up and was helped by Jimmy who did a great job at explaining everything and getting me all set up. After I checked my unit, I returned to get a lock because there wasn't one in my unit. At that same time there was a rush of people in the store and Jimmy got through everyone like a complete professional and I didn't have to wait long. Thanks Jimmy!
Rogelio R. | First ImpressionsI would've gave 5 stars but its hard to get to my unit when i need it because of what others have done and hours have been limited
Neva M. | First ImpressionsJimmy, Nicholas, and Lindsey were great help.
Jorden G. | Overall ExperienceThe staff was very friendly and helpful!
Diana F. | Overall ExperienceThis is the