Comentarios del cliente para U-Haul Storage at East Nob Hill

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage at East Nob Hill

Grado total:

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Daniel K. en

Grado:

El cliente no dejó un comentario.

Thomas C. en

Grado:

1st time at this location, office was clean and inviting, customer service was great. Will be using this location again.

Norman K. en

Grado:

El cliente no dejó un comentario.

Sabrina A. en

Grado:

Kristopher was EXTREMELY helpful!!!

Kerry G. en

Grado:

El cliente no dejó un comentario.

Marcela G. en

Grado:

Everyone was awesome and very helpful

Marcela G. en

Grado:

El cliente no dejó un comentario.

Ross K. en

Grado:

The people there are doing a great job, don’t mess with things that are working.

Dennis K. en

Grado:

Cassandra is a great manager. Don’t lose her!

Leon B. en

Grado:

Service was excellent, no problems, I will come back, I will recommend...

Sydney G. en

Grado:

Very friendly and willing to help.

Jeffrey T. en

Grado:

El cliente no dejó un comentario.

Jose L. en

Grado:

Prior to rental re chk the milage and gas amount before the next customer. Saves time and m9ney for return customers

William B. en

Grado:

Move all the boxes and displays in the middle of showroom so that staff can see outside and customers can see inside.

Gunnar M. en

Grado:

Good job. Especially the delivery driver in Ellensburg

Michael P. en

Grado:

El cliente no dejó un comentario.

Lavina J. en

Grado:

El cliente no dejó un comentario.

Katie R. en

Grado:

The service was awesome! The truck we picked up, after hours, was having a few difficulties once it was loaded & on the road. I called and spoke with Pat the Manager and he handled everything with phenomenal professionalism, respect & courtesy!!! Regardless of the issues the truck was having, we will definitely be renting from Pat again and recommend his store location on East Nob Hill ?? percent!!! The absolute best delivered customer service, completely hassle free! ?????

kenneth S. en

Grado:

El cliente no dejó un comentario.

Steven W. en

Grado:

El cliente no dejó un comentario.

Steven W. en

Grado:

El cliente no dejó un comentario.

Randy D. en

Grado:

El cliente no dejó un comentario.

Theresa S. en

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El cliente no dejó un comentario.

Leisha L. en

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El cliente no dejó un comentario.

Yazmin S. en

Grado:

El cliente no dejó un comentario.

RICK V. en

Grado:

VERY FRIENDLY

Trina G. en

Grado:

El cliente no dejó un comentario.

Jon H. en

Grado:

Staff is awesome!!

Ronald S. en

Grado:

Knowledgeable about process, friendly, explained contract in detail. Excellent customer service!

Meshach G. en

Grado:

El cliente no dejó un comentario.

KENNETH B. en

Grado:

El cliente no dejó un comentario.

Denise A. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

El cliente no dejó un comentario.

Robert D. en

Grado:

El cliente no dejó un comentario.

Matthew A. en

Grado:

I’m concerned that I’m going to have problems after the fact. My credit card has three pending transactions from you guys and I’m very worried that they’re all going to post and I’m going to have spend hours of my life rectifying the situation.

Matthew G. en

Grado:

Have more smaller trucks available for one way trips I had to resort to a vehicle that was like 3 times too big for the job

Craig C. en

Grado:

The staff was very fast and efficient.

Trena J. en

Grado:

Employees were nice, attentive and knowledgeable. Quick service.

BRANDON D. en

Grado:

Customer service is great. The system being used to check in seemed like its out of date and extremely slow. I would recommend updating check in system. I would also like to purchase one of your used car trailers before it is retired. is this possible and how do I do it? thanks

Janice W. en

Grado:

Pulled up and a young man ran quickly to check the truck in, even though he was cleaning other trucks he stopped and helped.

Daniel B. en

Grado:

We originally reserved a trailer at the 1st street location in Yakima and it was not there when we arrived and the customer service at that location was terrible. The attendant told me there were no trailers available for 100 miles and really didn't seem to care. Wondering if he even checked so I called the 1-800 number they found us a trailer a mile away which is the Nob Hill location. The Nob Hill workers were awesome so helpful and easy to work with, had us on the road right away. Amazing how different the customer service was from one location to the next. We will take all our business and recommend the Nob Hill location.

Edward A. en

Grado:

El cliente no dejó un comentario.

Concepcion G. en

Grado:

El cliente no dejó un comentario.

Anthony R. en

Grado:

El cliente no dejó un comentario.

Heath W. en

Grado:

See Drop off notes. Pick up was fine. drop off location(s) and service was as bad as it gets.

Curtis F. en

Grado:

El cliente no dejó un comentario.

Kerry G. en

Grado:

El cliente no dejó un comentario.

Kenneth J. en

Grado:

Both gentlemen that helped me hook up and get me on my way we’re extremely friendly and helpful.

Lynn D. en

Grado:

El cliente no dejó un comentario.

Yvonne T. en

Grado:

My pickup in California went really well. The drop-off and pick-up went very smooth, with very friendly staff. The boxes arrived safe and on time in Washington. The facility on E.Nob Hill Blvd in Yakima was very lacking. First they never contacted me the boxes arrived, I had to reach out to them. Second the staff, specifically Cassandra where rude beyond reason. The boxes were delayed for pickup for my movers due to their inability to bring the boxes forward for pickup. She stated not enough notice was given, though my movers contacted the office days ahead. She also said on Sundays they only had women working and weren’t capable of moving the boxes. Then why be open on Sunday? Plus, women are just as capable. The office in California sent two young, very capable females to drop off and pick up my boxes. When I tried to call the office on the day of pickup I could not get anyone. They hang up immediately upon answering. Upper management should step in, this place is a disaster. I heard the facility on 1st street is much better.

Charles G. en

Grado:

Computers were down today. The truck gas guage was erroneously noted to be half full on the contract when it was had only a quarter tank full. Had to get staff to correct that. Otherwise, kind and courteous in all ways.

Rita H. en

Grado:

Better telephone communication

Cindy L. en

Grado:

Very friendly and courteous. Nice people there.

Melanie B. en

Grado:

El cliente no dejó un comentario.

Warren S. en

Grado:

Service excellent. Worked with me for extending rental agreement.

Henry W. en

Grado:

El cliente no dejó un comentario.

Steven L. en

Grado:

Patrick was AMAZING!!!! His customer service went above and beyond what we expected. Thank you Patrick!!!!

Kirk S. en

Grado:

Know where your Uhauls are sending a person 4 hours away when there was one within in 10 minutes where we were located. We had just traveled 16 hours and to add that other 6 hours sucked.

Terri S. en

Grado:

Smooth process from start to finish. The moving truck was easy to drive and was easy on my furniture.

Mauricio A. en

Grado:

El cliente no dejó un comentario.

Thomas V. en

Grado:

El cliente no dejó un comentario.

Lisandro B. en

Grado:

El cliente no dejó un comentario.

MIRCEA B. en

Grado:

it's OK!

Carrie M. en

Grado:

Linsey was so helpful, kind and attentive. And the man that checked our van when we brought it back was very nice and pleasant as well. I defiantly like this store better than the one on South first street

Jon T. en

Grado:

El cliente no dejó un comentario.

Christy M. en

Grado:

El cliente no dejó un comentario.

Brett B. en

Grado:

Do not waist my time and have equipment ready. At 8:30 AM I scheduled for a 4:00PM pick up. At 4:00 PM it took over an hour to do the paper work, while I had five workers on the clock waiting at the job site.

Nicholas G. en

Grado:

El cliente no dejó un comentario.

Karl E. en

Grado:

Really good service and good clean truck. Could not ask for a better experience.

Vicki D. en

Grado:

the local vehicle could use some upgrading; could not get the passage door open from outside.

Danny O. en

Grado:

El cliente no dejó un comentario.

Patrick L. en

Grado:

Super helpful staff. Friendly. Uhaul needs to make their trailers at least 6.5 feet tall inside and a similar sized rear door. King sized mattresses would then fit standing up and loading would be easier instead of stopping.

Michael V. en

Grado:

El cliente no dejó un comentario.

Jeffrey F. en

Grado:

Everyone was helpful and professional!

Matthew R. en

Grado:

El cliente no dejó un comentario.

huston T. en

Grado:

El cliente no dejó un comentario.

travis H. en

Grado:

Very pleased with this end of the rental process.

Pete C. en

Grado:

The U-Haul site on Nob Hill in Yakima was very helpful. Pat the yard technician was very polite and helpful. He walked me through step by step on how to hook up the trailer and gave me some pointers made me feel better

vicki W. en

Grado:

The staff, particularly Lindsay Lowe and Michael were extremely helpful and kind.

Andrew W. en

Grado:

El cliente no dejó un comentario.

ROGER T. en

Grado:

Both Patrick and Cassandra were extremely helpful and efficient. Both display professionalism in their jobs and had me on my way in a matter of minutes.

Steven W. en

Grado:

The guy who helped out made everything 10000x worse. The truck I ordered wasn’t there so thankfully we got a free upgrade but the computers were down. I work retail I understand that but don’t ruin the customer’s day just politely tell us what’s going on. Don’t freak out on us.

Jennifer L. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

Moving help never showed up. Had to unload the truck myself. Very disappointed!

Ernie G. en

Grado:

El cliente no dejó un comentario.

Mark H. en

Grado:

El cliente no dejó un comentario.

STEPHAN H. en

Grado:

El cliente no dejó un comentario.

Joseph P. en

Grado:

El cliente no dejó un comentario.

Kimberly J. en

Grado:

El cliente no dejó un comentario.

GUADALUPE R. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

First time uhaul renter. Service was great, friendly and knowledgeable crew.

Brian H. en

Grado:

A good business!

STEPHAN H. en

Grado:

El cliente no dejó un comentario.

ALBERTO S. en

Grado:

El cliente no dejó un comentario.

Kimberly C. en

Grado:

Very friendly staff, easy pick up and drop off.

David B. en

Grado:

El cliente no dejó un comentario.

ARNOLD R. en

Grado:

Your computer app. Sucks! Can’t hardly navigate your website! Miss the old uhaul!

Paul W. en

Grado:

checked us in with courtesy and trust. AWESOME!

John M. en

Grado:

El cliente no dejó un comentario.

DARRYL B. en

Grado:

El cliente no dejó un comentario.

mary W. en

Grado:

THE GENTLEMAN WHO HELPED ME WAS ABSOLUTELY WONDERFUL I COULDN'T HAVE ASKED FOR BETTER ASSISTANCE.

Brian A. en

Grado:

El cliente no dejó un comentario.

Karen K. en

Grado:

Professional & knowledgeable to assist with my needs. Correct vehicle for move.

Patricia M. en

Grado:

Great people. Casandra has been very patient with us getting storage set up. Climate control is exactly what we need. Thank you.

Adrian R. en

Grado:

Very friendly staff. Great team, very helpful. They all deserve promotions. They helped me thoroughly with patience and excellent. Staff went above and beyond.

john m. en

Grado:

Great service!

gary c. en

Grado:

Thank you for everything.

Steven C. en

Grado:

Everything was great really great customer service very helpful

john m. en

Grado:

We rented this unit yesterday & so far so good. Good prices & good service!

William M. en

Grado:

Yes

Mark H. en

Grado:

I have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.

Mark H. en

Grado:

I have never been to this facility. I was inappropriate charged for a fee for storage of my UBoxes and I can't find anyone who can tell me why.

shelli k. en

Grado:

When I checked in I got Military discount but first auto payment charged full When I move out they said I had to wait till Monday not from area. Plus they didn’t thing they prorate. Over charged

Benjamine Y. en

Grado:

1. U boxes were 7 days late 2. For 6 days no one could tell me where my boxes were 3. 1st 2 boxes showed up at 8 pm at night next 3 at 4 PM the next day 4. Poor communication and follow up

JARQUITIA W. en

Grado:

The ubox coordinator, Ms. Mock was horribly rude and failed to apologize on the company's behalf. Constantly accused me when I had everything in writing. Nasty attitude. Not timely with responding

Janette R. en

Grado:

Great service. I recommend this service to anyone relocating and is concerned about the safety of their products. I moved from Florida to Washington and all my belongings arrived in Washington intact.