Customer Reviews for U-Haul Storage at Columbia

2,261 comentarios

955 N Columbia Blvd   Portland, OR 97217
(Near I-5 and N Columbia Blvd)

(503) 278-4360

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 278-4360

955 N Columbia Blvd
Portland, OR 97217
(Near I-5 and N Columbia Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELANNIE MARIE M. 
Clasificación:
5.0

Very friendly, timely and professional services provided both in San Leandro and Portland thank you!

Larry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOHL ALLEN W. 
Clasificación:
5.0

Just do what you did for me, out of there with a rental van in 15 minutes- couldn't be more satisfied

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra H. 
Clasificación:
5.0

Helpful staff. Truck was fantastic. Overall great experience.

DONALD M. 
Clasificación:
5.0

Mobile app for renting was a big problem. Wi-Fi didn't work and could not find me at the location. Staff helped with rental so all was good.

Dean T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron G. 
Clasificación:
5.0

Monique from Columbia Blvd was beyond phenomenal from the very beginning of me utilizing the storage units. There were dropped balls from another facility at the last minute after a 3000 cross country drive in a 26 foot truck. We had made reservations a week in advance for a big unit to store everything in the 26 ft truck we were driving from the east coast. We arrived as planned and met our hired workers at the facility to unload. However the Milwaukee,Oregon facility on Mcgloughlin blvd manager told us they did not have our unit available nor any extras with no explanation as to why as a matter of fact he was extremely rude and stressed and short with us and dismissed us…. It was late and we we were exhausted. I called corporate immediately and we had to keep the truck over night. The next morning Monique called back and immediate went into action. She planned everything and problem solved and rectified the situation . During the most outrageous time in the world (a pandemic) and not to mention there was a major total renovation at this property at Columbia Blvd uhaul in PDX . I was treated with compassion and respect and always very professionally. If there was ever a situation or problem I always was able to reach out to Monique and she would manage her team accordingly. I have had so many personal issues since my transition to Portland with the unexpected COVID pandemic . These situations affected me personally and professionally as well as financially. Not once did Monique or her team ever make me feel anything but valuable as a client. Monique has been extremely professional and showed extreme humanity through her strict diligence laced with upmost compassion and empathy all with a direct and firm respect for her guidelines. I'm so thankful for Monique making my experience wonderful despite all the chaos involved. Also in closing there was a new manager named Aimee at Columbia Blvd store who was extremely professional and kind and definitely attentive in doing her best to answer all questions and help me move out properly all while multitasking with other clients and employees who all needed her attention. She did it with a smile and great time management and a great girl by the name of Alesha next to her. My overalls experience has been met with great respect and gratitude for the team at Columbia Blvd under Monique's leadership. I felt valued as a client and was appreciative for the grace given during a major transition in my life during my departure from the units at UHAUL.. I will always be grateful. Thank you..

Angel K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene W.  |  First Impressions 
Clasificación:
5.0

No improvements I see. You were amazing

Sharon W. 
Clasificación:
5.0

There was a hiccup with checking in the vehicle, but they handled it well.

Bradley T. 
Clasificación:
5.0

Aimee, the manager was especially helpful, smoothing out the whole rental process.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIZ M.  |  First Impressions 
Clasificación:
2.0

I never got my $100 deposit back. And I returned the truck a day early to a location 40 minutes away from the original drop off location.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

Great customer service.

RICKI U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

YANNIS P. 
Clasificación:
5.0

The rental process was so easy, we did it all online. Everything was quick, the facility was safe and well maintained.

Sydney F.  |  Online Move In 
Clasificación:
5.0

I want to particularly commend your customer service. I think his name was Cory (?) (You can look up who was working at time of pickup â€" he was a Caucasian gentleman, probably early 30s, dark short hair, medium height). He located our reservation even though I gave him some confusing information and made everything go smoothly. He was very friendly and reassuring but also very professional and explained everything really clearly. Gave me a lot of confidence in our transaction and would def use this location again because of customer service.

DANIELLAWRENCE W. 
Clasificación:
5.0

Make sure van hauling floor is clean & any extra equipment rented has been loaded. Location near I-5 was very convienent.

NICOLAS TODD K. 
Clasificación:
5.0

Super friendly and helpful staff.

Kristie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER M. 
Clasificación:
4.0

Would have liked access until midnight or later. Too expensive.

Leroy J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY BERNARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DERECK C. 
Clasificación:
4.0

It's always a PRODUCTION here, but was very quiet today and the person helping us was great - thorough but also got us in and out quickly, but with all the info we needed. Best experience with uhaul we've had, and we've had a lot of experiences.

Rachel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando G. 
Clasificación:
5.0

It was very fast and efficient and the customer service was great

Tracy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

GEORGE I. 
Clasificación:
5.0

Everything went smoothly

Allyson R. 
Clasificación:
5.0

Amy handled everything in a professional manner representing UHAUL yet down to earth a d personable. She ought to get a Christmas bonus a d recurring employee of the month.

BRAD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO G. 
Clasificación:
5.0

Perfect drop off spot. They come to the truck visually inspect it and your on your way. So easy!

SCOTT O. 
Clasificación:
5.0

Great service.

Jere I. 
Clasificación:
5.0

Lights were not working on my truck, your associate troubleshot and fixed my fuses, above and beyond, great service

SHAWN VERLE G. 
Clasificación:
3.0

NO ONE EVER answers the phone and the holding time is ALWAYS the same....20 mind. I shouldn't have to always walk in for just a question. Team tells different information. I should be able to remove and NOT be liable for a name on my contract, when I want to remove.

Michelle J.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service from both Aimee and Eric. They both went above and beyond with making sure all my concerns were resolved. This is my new "go to" location to rent a moving truck.

LISA CAMILLE J. 
Clasificación:
4.0

I know it's Not. U hauls fault, but contunuing to wear masks is unreasonable and not based in wv fence or medicine. #osha sucks. Let's go Brandon!

RAINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE G. 
Clasificación:
5.0

The young lady who helped me was thorough and fast. Very easy to get a new unit. Also, first month free is huge help. Won't get storage anywhere else. Highly recommended.

valina s.  |  First Impressions 
Clasificación:
5.0

Fast in and out service. Only took a matter of minutes. Agent was friendly and helpful.

JUNE ANN T. 
Clasificación:
5.0

Great customer service, both on the phone to remind me of my reservations, as well as in person at pick up and drop off. I highly recommend this store!

EVA ELISABETH M. 
Clasificación:
4.0

They were very professional, courteous and accommodating.

GEORGE JOHN T. 
Clasificación:
4.0

Building B loading dock only has 2 spots with no lift/ramp. Only customer usable ramp is on south side of building.

Michael F.  |  First Impressions 
Clasificación:
5.0

Professional, direct and to the point.

Edna M. 
Clasificación:
5.0

I will never recommend another storage solution other than this location specifically because of the personable staff, safe atmosphere, and ease of use. With Amie taking on more responsibility, I feel that this location will be even more of a success. I cannot say it enough, she is absolutely a patient, caring, and resourceful member of the Uhaul team!

Deborah K.  |  Overall Experience 
Clasificación:
5.0

These folks are friendly, professional, and have things pretty well streamlined.

WILLIAM CARVER S. 
Clasificación:
4.0

I made my reservation online. They had to move my reservation from one location to this one due to equipment issues. I was not able to complete the pick-up process online because my reservation still showed the original location. I got great assistance but it did sow down the pick-up process.

Lesley F. 
Clasificación:
4.0

The lady that helped us went above and beyond to help out a family emergency situation. I cant say thank you enough for all of her help

AMBER D. 
Clasificación:
3.0

Some of the staff is not friendly and that could be worked on.

christine L. 
Clasificación:
5.0

Easy and quick drop off.

JACOB D. 
Clasificación:
4.0

El cliente no dejó un comentario.

beth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN RONNIE G. 
Clasificación:
5.0

This is a great uhaul location. The staff and branch owner/manager are all wonderful. Really appreciate the service

MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA GLORIA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quentin Neil S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT LEE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATIE LEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecil N. 
Clasificación:
5.0

So easy!

Andrea T. 
Clasificación:
5.0

Lavina at Uhaul in Portland Columbia was very happy and helpful. I also was helped with bill Eric Jermaine airy. Your staff is a blessing thank you U-Haul

david f.  |  Overall Experience 
Clasificación:
3.0

Would recommend ONLY for the counter help, LaVina Waters!!! Counter help was STELLAR but no one there to inspect vehicle with me, gas cap was loose, trailer light would not turn off, gas “map” was off so I put more than enough gas in at end of trip than needed and more than I could afford! Link to do online inspection never worked either!

STEPHANIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaVina W.  |  Overall Experience 
Clasificación:
5.0

The morning lady was super nice

MICHAEL F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latasha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

No one sent me an emailed receipt. I need one asap

CLAYTON B. 
Clasificación:
4.0

Easy drop off. They inspected and cleaned it right away.

MATTHEW A. 
Clasificación:
1.0

Customer service is extremely bad. I waited right in front of an employee for 10 min who was playing games on his phone and listening to music, before deciding to help me.

Benardo H. 
Clasificación:
5.0

Be sure to tell customers about the gas. We know we have to put the gas back but your economy meter in the vehicle is misleading. False advertising. It only shows you're doing good on the gas when you're at a stop sign.

LATRONDA B. 
Clasificación:
5.0

Great customer service!

Paul M. 
Clasificación:
3.0

The boxes came from Tucson, not Portland. Just like everything else you managed to screw this up as well. I have never felt with a more inefficient company, website and lack of knowledgeable people. I used you to move to Tucson with a truck and trailer and I used you to move back to Portland OR. I will NEVER use you again!

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK N. 
Clasificación:
3.0

Your app is really bad. It makes the customer experience more difficult. The store staff were excellent and fixed all the problems and did a great job but you should fire everyone involved with programming this website,

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
4.0

Charges are ridiculously high. Will never use uhaul again.

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sil S.  |  Overall Experience 
Clasificación:
4.0

It was hard to find - the gentlemen was short in his answers and didn't give good explanations - it was pouring down rain and the parking lot was terribly flooded and he made me walk in the flooded part which ruined my shoes

BELINDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SILVERIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZAMZAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S.  |  Overall Experience 
Clasificación:
3.0

I was overcharged renting a van for 5 hours. The staff misstated checkin time by 1.5 hours which inflated final bill. I have emailed requesting a refund of the difference. At this time no response. Disappointed.

STEVEN H. 
Clasificación:
1.0

Manager put me through tremendous anxiety leading me to believe that I was going to be liable for over 10K due to "stolen uhaul." Uhaul auto transport had torn up basket straps and damaged fenders. Missing chains. It caused damage to my vehicle. I rent a uhaul storage unit. This is to serve as my bona-fide good faith effort to reconcile this. I demand a refund. The manager told me that in doing so I would "be banned from uhaul for life." Why was I treated this way?

DANIEL B. 
Clasificación:
4.0

The customer service was very good, if there's a need to improve, I didn't see it.

walter C. 
Clasificación:
3.0

They did not have the equipment promised.

Robert K. 
Clasificación:
1.0

Your staff didn't mention anything about after hours drop off fees and is now trying to scam me out of an additional $60.00 you guys absolutely suck!! I will never use Uhaul again!

VINCENT WILLIAM P. 
Clasificación:
5.0

Friendly knowledgeable staff thanks Bill

Jennifer R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

Guy who checked my truck in very friendly as were the male and female employees at counter. Very helpful

bryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trayla L.  |  Overall Experience 
Clasificación:
5.0

Awesome service from the very knowledgeable and friendly staff!

Andrew V P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY H. 
Clasificación:
1.0

Was charged too much

RUBY JAUNEVA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E.  |  Overall Experience 
Clasificación:
5.0

I forget the woman helping me, but she represents U-haul incredibly well. My U-Haul ordered movers no showed, I was stressed. She was kind, helpful and professional. I would have given up the day if I didn't start it with her. Apologies for forgetting her name.

Franklin G. 
Clasificación:
5.0

I originally booked to pick up at another location so my experience was not so great overall. I tuned up and they had no vehicle for me . I had to arrange my own alternative and on top of that I then had to find my own way to the Columbia BLVD location (which was a more positive experience when I got there). I was on a pedal bike (new pick up spot 3+ miles away from my planned pick up spot) . My rental started nearly two hours after I originally booked to pick up which made for a testing day especially with two young ones. The location knew that my rental was booked but they were not organized enough to make sure a vehicle was ready. Better planning is needed to exceed customer experience - not good. Also in a situation like mine i had no mode of transport to get to the new location I think U-Haul partnering with a ride share company would be beneficial. I didn't mind going to another location it would of been nice for U-Haul to get me there.

ROBERT H. 
Clasificación:
1.0

The vehicle we had on reserve and had been gaurenteed by dispatch to be there was not there. We were told we could cancel our res and go 45 minutes away for another truck! We will not use uhaul again.

CHRISTOPHER DAVI M. 
Clasificación:
2.0

It takes way too long to process a transaction, I have purchased a car in less time

LESLIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAIGE ELIZABETH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

They were super busy with lots of customers but took the time to help me with my special request that made the whole move less stressful

Jeffrey A. 
Clasificación:
1.0

I had no issue with the storage unit I rented, but the extremely rude staff and bad customer service at this place ruined the whole experience for me. This is why I decided to move out and take my business elsewhere.

LOTI W.  |  Overall Experience 
Clasificación:
3.0

Please make ramp to enter the building next to unloading zone

Jenalee P.  |  First Impressions 
Clasificación:
4.0

The access cards had frequent issues but otherwise everything was great

Caleb R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle C.  |  Overall Experience 
Clasificación:
5.0

Employees are very efficient and great service

PYPER M.  |  First Impressions 
Clasificación:
5.0

LaVina was incredibly courteous and helpful.

patrick c.  |  First Impressions 
Clasificación:
3.0

There was broken glass and liquid spill which we reported but in the whole time we were there, nobody came to clean it up. We had to walk through it to get to our unit with each load.

Shawna G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN B.  |  First Impressions 
Clasificación:
5.0

I am just thankful and grateful that God placed you here to be as helpful and resourceful and on such a short note I appreciate all that you do and all the help I have received so far. Thank you, Pastor Martin

michael m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES HENRY I.  |  First Impressions 
Clasificación:
5.0

The gentleman I believe Tyler or he we so kind intelligent informative polite and courteous gave me a map to get to my unit got me checked in and on my way without incident by far one of the best experiences I've ever had with a storage facility in my life whatever you do keep him he's the best thank you thank you thank you blessings blessings blessings

Valarie S.  |  First Impressions 
Clasificación:
5.0

A written instruction about needing to check in to the building before opening the door would have saved some time and prevented me from needing to into the office for assistance

Taryn J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Phil B.  |  Online Move In 
Clasificación:
5.0

Only issue I had was not knowing that it was a certain box for access and that green tags are easily removable to get into storage. I had to go inside and wait 15 minutes in line as again there was only ONE person working the counter again.

Rayline B.  |  Online Move In 
Clasificación:
3.0

Guy who handled the check in wasn't particularly pleasant to deal with. Everyone else was great though.

Stefan P.  |  First Impressions 
Clasificación:
5.0

Tyler at the Columbia location was amazing he totally helped me after the call center messed up and made the trip alot better.

Carry B.  |  First Impressions 
Clasificación:
5.0

I really like this rental facility and storage. Staff very helpful. Loved the promotion of first month free with truck rental. In the future I would design the access ramp to be able to back in the load from the u-haul truck easier rather than the ramp that switches back. Could be designed even better.

Susan W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James V.  |  First Impressions 
Clasificación:
5.0

Super friendly staff.

Bruce N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Seth L.  |  First Impressions 
Clasificación:
5.0

The only negative to my experience thus far is that when I need to call them and ask a question I can never reach anybody at this location. I always get transferred to the 24-hour toll free number...

STARR D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN P.  |  First Impressions 
Clasificación:
5.0

We had a good experience. We are moving close to that area and needed a storage space. My wife and I drove to see what the actual 5x10 looks like in person. It was nice having the display units in the lobby to look at. I can't remember the name of the person that helped us but he was pleasant and helpful. We got what we needed and it was easy. Gracias

Chris B.  |  First Impressions 
Clasificación:
4.0

Good job ! Thxs

MARIAN S.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent. Gentleman behind counter was patient and excellent at his job. He needs a raise.

Sabrina H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Silco C.  |  First Impressions 
Clasificación:
5.0

Josh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! ¡Gracias!

Jameson H.  |  First Impressions 
Clasificación:
5.0

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

Robb H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ares j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mumui T.  |  First Impressions 
Clasificación:
5.0

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Michelle J.  |  First Impressions 
Clasificación:
4.0

The facility is clean, but access to storage units is difficult.

Robert S.  |  First Impressions 
Clasificación:
5.0

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Laquila H.  |  First Impressions 
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Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

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